Communications and engagement officer jobs

Reporting to: Service Manager

Contract Type: Permanent

Location: Baca office, Cambridge, England. The role may require regular travel to locations where Baca’s services are delivered.

Salary: £31,200 per annum for full time hours. Equivalent to £18,720 per annum for 22.5 hours. The role also comes with an allowance of £2,301 (pro rata) for Cambridge cost of living.

Working hours: 22.5 hours a week.

About Baca: Baca is dedicated to supporting young refugees aged 16 to 18. Our mission is to empower these young individuals to become positive, independent contributors to society. We are looking for a passionate and dedicated Creative Arts Therapist to join our team and lead the delivery of our arts therapy program.

Overall Purpose: To use creative therapy methods to help young people express their emotions, process their emotional wellbeing, and build inner resilience for a brighter future.

Key Responsibilities:

• Lead therapeutic interventions using creative modalities (art, dance, drama, or music) to enhance young people's resilience and emotional wellbeing.
• Collaborate with a multi-disciplinary team and external partners to deliver comprehensive support.
• Support young people in achieving outcomes such as increased personal safety, improved physical and emotional wellbeing, and greater engagement in education, employment, and social activities.
• Assess emotional health needs and recommend improvements, while sensitively challenging young people to develop positive routines and habits.
• Deliver therapeutic sessions (both 1-to-1 and group) in a safe and secure environment.
• Contribute to team discussions and refer young people to other mental health professionals as needed.
• Enable young people to express themselves creatively and culturally, fostering confidence and resilience.
• Ensure all young people are safeguarded from harm and supported to self-protect.
• Maintain session notes, therapy spaces, and materials, and handle administrative tasks.
• Participate in meetings, training, and professional development opportunities.
• Embrace and practice Baca's Vision, Mission, and Values in daily activities.

Personal Specification:

• A qualified art therapist registered with the Health & Care Professions Council (HCPC) and the British Association of Art Therapists (BAAT) (or equivalent for your modality).
• Passionate about Baca's mission and values, and able to lead by example.
• Supportive, approachable, responsible, reliable, and personable.
• Organised, creative, practical, and able to manage a varied workload.
• Excellent team player with strong interpersonal skills.
• Strong Microsoft Office skills
• Ability to develop key external relationships and work well within a family-like organisational culture.
• Willingness to work flexible hours and travel across the UK as required.
• Enhanced DBS check required.
• Ability to drive/travel to all locations where Baca’s service is delivered .

Why Join Us?

• Make a real difference in the lives of vulnerable young people.
• Be part of a supportive and dynamic team.
• Opportunities for professional growth and development.

How to Apply: If you are passionate about making a difference in the lives of young asylum seekers and meet the above criteria, we would love to hear from you. If suitably strong candidates are shortlisted before the deadline, in-person interviews will take place immediately after shortlisting.

Join us at Baca and help us support young people to rebuild their lives and achieve their dreams!

Please note: We do not offer sponsorship for this role.

Job Title: Deputy Service Manager 

Location: Derby City (on-site role)
Salary: £35,674.05 per annum
Contract type: Full Time, Permanent 

Hours: 37.5 hours per week 

This is an opportunity to join Refuge as a Deputy Service Manager to support survivors who have been impacted by domestic abuse. We are recruiting for a Deputy Service Manager who is passionate about supporting survivors who are impacted by domestic abuse. In this role you will provide line management and support to community-based staff who support survivors of domestic abuse across Derby City.  This will include providing supervision on complex casework, overseeing operational emergencies and ensuring high standards of casework.

The Deputy service manager will join our management team to assist the service manager in the delivery and development of high-quality support to survivors accessing our community-based services in Derby City. In this role you will ensure the smooth running of high-quality service to support survivors of domestic abuse. This will include managing staff teams to ensure effective advocacy is provided to survivors who are at medium/standard risk and their children. 

A key requirement is to provide personal welfare support and to ensure that survivors are provided with a safe, supportive outreach service

Suitable candidates must have proven experience of providing direct emotional and practical support, and of managing case work. In addition, you must have experience of managing and motivating staff, knowledge of domestic abuse issues, experience of providing support to survivors, and experience of working in community-based services

As a member of the management team, you will be required to participate in an out-of-hours on call service, on a rota basis, responding to out of hours emergencies.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing Date: 09:00am 2 February 2026

Interview Date: 11 ansd 12 March 2026

We’re an award-winning charity running local learning centres in the heart of the communities where the young people we support live. Our centres provide a high-impact education programme which includes practical learning support, pastoral care, and motivational and confidence-building activities for young people aged 7-18. Our aim is to enable students from the least advantaged neighbourhoods to realise their ambitions and achieve their wonderful potential.

As the UK’s leading university access organisation, our staff team is helping 56,000 young people each year at its 44 learning centres and extension projects across England and Scotland, and we plan to scale-up our provision to 50 centres over the coming years.

We are looking for a high-calibre candidate who will enjoy working each day with young people and who will thrive in a frontline, community-based, fast-paced and rewarding role. You will be taking up a permanent role as Centre Leader at our IntoUniversity centre in Middlesbrough. You will have responsibility for running your IntoUniversity centre, including managing your team, planning and delivering the programme, liaising with external stakeholders and meeting  IntoUniversity’s targets for delivery.

A substantial element of this role is delivering our education programme to children and young people aged 7-18, so you will need to have a genuine passion and enthusiasm for working with young people, including leading a class of 30 from the front, working with small teams of children and providing one-to-one support.

The role at a glance

Contract: Full-time, permanent

Application deadline - 9am Tuesday 24th February 2026

Interview day (in-person) - Thursday 5th March 2026

Start date: As soon as possible, to be agreed directly with the successful candidate

Working hours
Mon and Thurs: 09:30-18:00
Tues, Weds, Fri: 09:00-17:30

(Some additional weekend & unsocial hours will be required)

Centre Leaders are based at one of our IntoUniversity learning centres and work directly with young people, schools and families on a daily basis. It is therefore not a hybrid role and is based full-time in our centres

Location

IntoUniversity Middlesbrough

The role requires intermittent travel in your region (usually within the day). Periodic travel out of the area is also required e.g. to London, this may include occasional overnight stays. 

Salary

£36,400 per annum.

Annual leave
33 days (inc bank & public holidays) + 3 closure days (two in December and one in July) + additional length of service entitlement (one day per year of service, up to 5 days)

Staff benefits

• Employer pension contributions of 6% (and up to 8% after two years)
• Year round ‘early finish’ Fridays at 4.30pm
• Summer working hours (finish at 1pm on Fridays for six weeks in the summer), pro-rated for staff joining after January in the same year 
• Employee Assistance Programme including access to wellbeing and legal support 
• Life Assurance scheme with Aviva including SmartHealth service with access to 24/7 online GP appointments
• Interest-free new starter loans of up to £1,000
• Cycle to Work Scheme and Travelcard Loan Scheme
• Enhanced maternity, paternity, shared parental and adoption pay and sick pay allowances
• Staff in FOCUS – rewards, competitions and prizes across the year

Head of Strategy

Location: Home-based in the UK, within 90 minutes travel of Central London with regular national and international travel

Contract: 1-year fixed Maternity cover commencing April 2026. 

Reporting to: Executive Director

Salary: £65,000 to £70,000.

Additional benefits: 25 days annual leave plus public holidays (annual leave increasing by 1 extra day for every year’s service up to 30 days total), life assurance and access to an employee assistance programme.

About WeProtect Global Alliance

Who we are

WeProtect Global Alliance is a global movement dedicated to ending the sexual exploitation and abuse of children online. We bring together governments, the private sector, civil society, and international organisations to create a safer digital world where every child can thrive.

Our Alliance connects over 300 members from across the globe, uniting diverse expertise and resources to protect children from harm, no matter where they are.

WeProtect Global Alliance is supported by a small, high-performing Secretariat of remote working staff based in the UK/Ireland and is overseen by an influential Global Policy Board drawn from our membership.

Our vision

A digital world free of child sexual exploitation and abuse

Our mission

To work together to build, engage and support a diverse, child-centred global network with the commitment, knowledge and skills to tackle technology-facilitated child sexual abuse and exploitation.

What we do

We focus on driving policy change, fostering international collaboration, and promoting cutting-edge research to combat online child abuse.

Through shared data, insights, and best practices, we empower our members to develop more effective solutions and inspire a coordinated global response.

With a steadfast commitment to child safety, WeProtect Global Alliance stands as a catalyst for change, advocating for a world in which technology empowers and protects children, not endangers them.

Together, we’re creating lasting impact and building a future where every child is safe online.

More information on who we are and what we do can be found on our website.

Job description

Key responsibilities

· To lead the Strategy team, ensuring the research and policy portfolios are informed by best practice to achieve our mission and vision, while embodying our values. This includes working across the Secretariat to deliver the existing strategy.

· To be a thought leader, keep abreast of external trends and developments and changing circumstances to ensure the WeProtect Global Alliance Strategy remains relevant, targeted and focused on improving outcomes for children and young people in a rapidly changing legislative, operational and technological landscape.

· To be accountable for strategy, research, policy and cross organisational projects and work streams. This includes planning and organising relevant performance and delivery areas, being mindful of cross-cutting impacts and priorities.

· To be accountable for the commissioning, delivery and impact of strategic projects, ensuring they are led and informed by participatory principles to reflect the diversity of our membership, embed lived experience, and deliver the WeProtect Global Alliance mission.

· To ensure the effective delivery of the WeProtect Global Alliance Strategy in a fast paced, politically sensitive and rapidly changing external environment, including participating in and leading (where relevant) annual business planning, forecasting, setting, monitoring, reviewing and reporting on budgets and relevant donor requirements to support effective decision making throughout the year.

· To provide exemplary leadership and line management to staff, including appraisals, supervision, team meetings, delegating, managing, engaging, developing and supporting staff to be the best they can be and achieve our strategic objectives in accordance with our vision and values.

· Lead and develop effective working relationships with external partners, stakeholders, members and staff to maximise the collective impact of WeProtect Global Alliance (governmental, public, private, civil society and advocacy communities).

· To take accountability for preparing papers, reports and presentations for internal and external meetings including senior management meetings, executive team, trustee, board and reference groups meetings. To attend, chair, and contribute to meetings, briefings, reviews, due diligence and auditing and compliance activities.

· Represent the Executive Director at internal and external events, share peer responsibility for problem solving challenges, creating a ‘one team’ approach to delivery and deputising were appropriate.

· To be an ambassador, spokesperson and representative of WeProtect Global Alliance Secretariat at external events.

Expectations

Senior Management Team (SMT)

As a member of  SMT, you will also have a pivotal role to play in supporting and improving the organisations effectiveness as we implement the WeProtect Global Alliance new strategy, operating model and ways of working to ensure we remain effective, responsive and relevant in an increasingly polarized political landscape as we enter the fourth industrial revolution.

Cross-Functional Operational Collaboration

Contribute to WPGA operational processes and systems, working collaboratively with colleagues to deliver cross-functional projects that strengthen the reach and impact of the Secretariat.

Building an inclusive culture

Play a proactive role in ensuring equity, diversity and inclusion (EDI) is embedded in everything we do.

Embrace diversity and recognise different perspectives within collaborative working to create a more impactful and effective organisation.

Commit to ensuring all employees are treated fairly and equitably at work, feel like they belong and promote equality in physical and mental health for all.

Other

· To attend and contribute to meetings, training and other events as required.

· To actively participate in our supervision and appraisal process.

· To ensure that all responsibilities and activities within this post are delivered in accordance with WeProtect Global Alliance core values and relevant corporate, organisational, financial and compliance policies.

· To travel to meetings which may require the need to work unsociable hours, for example attending evening or weekend meetings.

· To adhere to relevant legal and statutory requirements including Data Protection Act and the Health and Safety at Work Act.

· To use WeProtect Global Alliance resources responsibly.

As a global, multi-sector alliance, ensuring equity, diversity and inclusion (EDI) is embedded in everything we do is a critical priority. We embrace diversity and understand that being an inclusive organisation, recognising different perspectives, will enable us to be impactful and effective. We are committed to ensuring all our employees are treated fairly and equitably at work and promoting equality in physical and mental health for all.

Person specification

Essential criteria

Experience

· Significant senior experience and demonstrable record leading a Strategy Team to deliver an ambitious child centred mission on the global stage.

· Outstanding leadership and team management experience, including experience coaching and line managing direct reports.

· Demonstrable effective influencing and negotiation skills and political judgment with a proven track record building productive and impactful professional relationship and partnerships with a wide range of individuals and organisations.

· Proven experience leading change and transformation with demonstrable qualities as a change agent. 

· Demonstrable senior management level experience in project management, financial, donor and budget management, monitoring, evaluation and lesson learning across the fields of strategy, research and policy.

· Significant experience commissioning high quality, high value research and policy projects and able to demonstrate the use of insights in long term planning and impact frameworks.

Skills

· Outstanding communication skills and ability to effectively engage and build meaningful relationships with internal and external staff and stakeholders at all levels.

· Excellent self-management skills to work independently, autonomously and as part of a team, using own initiative and being flexible and adaptable to deliver as ‘one team’.

· Exemplary IT, project management, financial management and donor engagement skills.

· Demonstrable excellent planning and organisation skills to deliver work to agreed timescales and standards.

Knowledge

· Knowledge and understanding of WeProtect Global Alliance mission, vision, values and ambition and how it applies to this post.

· Knowledge and understanding of a child centred approach to participation, advocacy and EDI and how it applies to this post, with a focus on embedding effective policies and processes.

· Awareness of global child protection policies and procedures within the digital arena and a genuine passion for child protection.

Other

· Right to work in the UK.

· A willingness to travel and work unsocial hours (time in lieu can be claimed).

· Commitment to your own continuing professional and personal development.

· To uphold high standards of work, standards and conduct in line with WeProtect Global Alliance values.

Diversity, inclusion and equity

We are committed to building a diverse and inclusive organisation. We actively welcome applications from people of all backgrounds, including those of different ages, genders, ethnicities, sexual orientations, abilities and lived experiences. We particularly encourage applications from individuals who are part of communities that are under-represented in our sector.

Safeguarding and values

As a child-focused organisation, we have a strong commitment to child safeguarding and rigorous procedures. The successful candidate will be required to provide two referees and to undergo a criminal record check.

All staff are expected to act at all times in a manner consistent with our values and in compliance with our policies and procedures, including our Safeguarding Policy and Code of Conduct.

Our values are:

Empowerment – collaboration, innovation, challenge

Accountability – responsibility, delivery, safeguarding

Respect – honesty, feedback, inclusion

We are looking for an experienced administrator and grant writer who is passionate about migrants’ rights and democratic reform to start working in March 2026.

We are looking for a part-time Operations and Fundraising Manager to support our Executive Director and staff team in the day to day operations of the organisation, including office tasks, support with reporting and fundraising, diary management and administrative support.

Our organisation

Migrant Democracy Project (MDP) is building migrant power in the UK. We want all residents, no matter where they are from, to have the right to vote, use the power of the vote, and get elected to build a society rooted in justice, freedom, and solidarity. A society where migrants’ interests and needs are heard, included and represented in all levels of UK politics. 

Contract

This is a fixed term contract for 12 months (with the possibility of extension depending on future grants), £37,000 pro rata (£22,200 per year), with an early March 2026 start. We are open to this being a PAYE or contractor (self-employed) position.

Benefits include:

• 25 days of paid annual leave pro rata, plus bank holidays. In addition, the MDP office closes for two paid weeks over Christmas and New Year.

• 4% pension (3% employer and 5% employee contributions)

• Access to training and mentoring opportunities to develop in the role, if needed.

• Flexibility in working hours and TOIL.

• Central London office space.

We are looking for an administrator who can work the equivalent of 3 days per week hours flexibly, adapting to the needs of the organisation. When work is carried out by any Migrant Democracy Project employee outside normal working hours, time off in lieu is applied.

Location and working hours

Migrant Democracy Project’s office is in Vauxhall, London. Staff have daily access to the office and the team co-works from there regularly. This role can be done remotely, however, we expect the role-holder to join the team in-person for strategy days which happen every few months. 

This is part-time role at 0.6 FTE. Working days are flexible, equivalent to 3 days per week between Monday to Friday, as long as most of the hours match MDP’s usual working hours (9:30 am - 5:30 pm). The role holder can also have different working days on different weeks as long as that is communicated well in advance and noted in the team calendar.

The role is based in the UK and open to individuals with an existing right to work in the UK.

Responsibilities

We are looking for a strategic Operations and Fundraising Manager who can skillfully identify the organisational and team needs and can propose and implement solutions, ranging from project management tools, HR systems, and other systems tools. The ideal candidate will be scanning the horizon, ensuring the organisation has the appropriate policies and thinking long-term about its financial and organisational needs.

Lead the Operational Management of Migrant Democracy Project

• Review existing operational policies and procedures, identify improvements and updates, and implement them to ensure the smooth running of Migrant Democracy Project.

• Lead the development and implementation of operational infrastructure, including systems for project management to ensure efficient progress of the organisation’s objectives.

• Ensure Migrant Democracy Project is in compliance with relevant policies, including data privacy, safeguarding, risk register, and others and support the team in implementing them.

Lead on People Management and Recruitment

• Implement and manage all people and culture functions and internal processes including systems for leave, TOIL, employment contracts, and other identified needs.

• Support the Executive Director with recruitment processes, such as job vacancy promotion, sifting application forms and booking interviews.

• Ensure all members of staff, including consultants, have all their documents, including contracts and consultant agreements, up to date and that systems are in place to support the team to navigate probation and contract renewals.

Fundraising and Evaluation 

• Identify grant opportunities for the organisation, manage application deadlines and work with the staff team to support writing grants.

• Maintain MDP’s grant database up to date and manage Google Drive grant documentation folders, including supporting the Executive Director to meet funders’ requirements such as quarterly reports.

• Manage and track staff budget sheets for grants, working with the Finance Manager.

• Support the Executive Director and all team members in writing progress reports to funders, both when required and proactive updates to all funders. 

• Implement an evaluation system to be able to measure and report on outputs required by each grant.

• Liaise with MDP’s staff team to collect data for evaluation reports.

Lead on online systems for the team

• Manage MDP’s Google Drive folders, ensuring information is up to date.

• Manage staff access to shared workspaces and folders.

• Manage staff accounts, such as creating new emails and managing permissions.

• Manage MDP’s generic info inbox and direct queries to relevant staff where applicable.

• Support the Executive Director with new staff onboarding and manage their Google Suite access. 

Diary and Office Support

• Support with booking rooms and team meetings as needed e.g. team Strategy Days.

• Create a calendar of relevant MDP events for all staff and support the team’s long-term project planning.

• Manage travel and accommodation booking for MDP staff members for required events.

• Process all relevant office orders, such as printing, stationery and office equipment.

• Regularly assess office needs and proactively ensure the stocks of MDP materials (such as leaflets, business cards, etc.) are appropriate. 

Finance Support

• Work with the Finance Manager to create budget templates and monitor them regularly.

• Pay small invoices under £500 and process staff expense forms on a monthly basis.

• Manage MDP’s invoice folders and create invoices from MDP’s templates when required.

• Submit relevant invoices and receipts to Xero’s inbox.

• Manage MDP’s Soldo account and top-up expense cards for staff as appropriate.

Qualifications

We are looking for an organised and efficient Operations and Fundraising Manager with the following essential skills:

• At least three years of demonstrated experience of leading projects or teams, including managing multiple people and budgets

• Demonstrable experience in fundraising, such as grant writing.

• Excellent organisation skills, with extensive experience in project and program management, and a proven ability to plan, organise, and lead the implementation of plans and processes.

• Experience of creating systems and organisational processes that are effective, efficient, and embed and socialise them with the team and key external partners.

• Experience in project monitoring and evaluation.

• Experience using Xero, Soldo or similar software for processing invoices and expenses.

• Experience in diary management.

• Excellent knowledge using Google Suite.

• Comfortable in a start-up environment and experience working in a small team, where flexibility is required to meet emerging tasks and deadlines.

• Excellent attention to detail and communication skills.

Essential behaviours:

• Show a passion for and commitment to our values and building migrant power.

• Be able to work inclusively and build engagement and trust with people of all backgrounds.

• Show a willingness to take initiative in the pursuit of Migrant Democracy Project’s goals. Take responsibility for delivering your work to a high standard, and be able to ask for support when you need it.

• Be able to work independently and in a remote environment, whilst valuing opportunities to work as part of a close team.

• Be a good team player, able to liaise effectively with different team members and draw on people’s expertise and specialisms to make decisions and ensure progress.

• Treat Migrant Democracy Project’s staff and partners with dignity, respect and care - building strong and impactful relationships where possible.

Decision-making timeline

We are looking for the Operations and Fundraising Manager to start in early March 2026. The applications will be reviewed on a rolling basis.

Interview process

● Stage 1: shortlisted candidates will be invited for a 15 minute interview via phone or Zoom.

● Stage 2: if successful after Stage 1, shortlisted candidates will be invited for a 75 minute interview via Zoom or in-person depending on the candidate’s place of residence. This will include a practical exercise and questions about your experience. You will have an opportunity to ask us questions as well.

Children’s and Families’ Worker

Community of St Paulinus, Sheffield Cathedral

We are seeking a creative, relational and passionate Children’s and Families’ Worker to join our newly forming team, working at the heart of the Cathedral’s life and mission with children, families and local communities.

Based at the Cathedral, you will be responsible for shaping and delivering engaging children’s work, including Sunday provision, early years activities, and creative opportunities that help children grow in their Christian faith and feel at home within the worshipping life of the Cathedral. You will recruit, support and develop volunteer teams, work closely with Cathedral colleagues, and help create welcoming spaces where children and families can explore faith together.

You will also contribute to the wider mission of the Cathedral through the Community of St Paulinus, supporting the development of new worshipping communities for young children and their families, and working in partnership with local churches and the Centenary Project Network.

This is an exciting opportunity for a practising Christian with experience of working with children—whether in a church, school, youth work or community setting—who is passionate about children’s spiritual development, inclusive mission and creative engagement with families, particularly in areas of social and economic disadvantage.

For an informal chat about the role, contact Dr Genevieve Langdon, Sub-Prior of the Community of St Paulinus 

• 25 hours per week (to include Sundays and Thursdays)

• Fixed-term until 31 December 2028, with the possibility of extension subject to funding. 

• £20,270 per year for 25 hours/week (£30,000 FTE), plus Cathedral pension

Closing date:  2 pm, Friday 13 February 2026

Shortlisting: Wednesday, 18 February 2026

We are an outward looking charity with a compelling reputation for delivering professional support services to young people in South West London coupled with the motivation to develop new and innovative responses to young people’s mental health needs. This was particularly tested when the Covid pandemic forced us to quickly pivot all our provision to remote working. However, we met the challenge, training staff in new ways of working and integrating new offers that have now become part of our ongoing work supporting children and young people’s mental health.

Post-pandemic, the well-documented rise in mental health needs amongst young people has resulted in unprecedented levels of demand for our services. Nationally, the need to modernise and transform mental health services alongside the need to increase service capacity has been recognised and, as a result, we have expanded our staff team and broadened the range of mental health interventions we offer to young people. At our core is a commitment to strong active engagement with young people and creating support that’s relevant, flexible and accessible. Young people need to be ‘at the heart’ of all our service design and we’re committed to making sure young people are able to ‘get help now’ when they first reach out for it, at the point of need rather than availability.

Job Purpose: The purpose of the post is to take responsibility for the HR oversight, day to day HR matters and the overall HR management of the charity.

The role will require initially regular meets on the sites with the CEO & Senior Management Team to build relationships, understand current processes and to establish and implement a best-in-class HR service to managers and employees across the organisation, allowing the CEO & Senior Managers to focus on the essential strategic management of the charity.

We envisage the first 6 months being a comprehensive review & reset of the charities HR policies, procedures and protocols.

This will be a part-time role for 21 hours per week across 3-4 days. This role will be busy, interesting and provide an opportunity for you to make your mark within the charity. You will have line management responsibilities for a part time HR administrator who you will be working closely with.

To succeed in this role, you must demonstrate that you have the necessary skills, knowledge and practical experience to perform effectively. You should also hold a CIPD Diploma-level qualification and have a thorough, up-to-date understanding of current UK employment legislation.

Your strong organisational skills and excellent attention to detail should enable you to manage documentation and records effectively, ensuring processes run smoothly and efficiently.

We are looking for a self-starter and someone with a demonstrable positive approach that has the ability to always remain calm and consistent with personnel at all levels, but capable of dealing with difficult situations.

It is essential you have excellent English speaking and writing skills. You must have demonstrable skills for writing policy, procedures, letters, reports etc., and you must also be able to work in Office365 with confidence.

The full Job Description and Person Specification for this role is included in this pack. 

Working for Off the Record 

We employ around 70 staff and are funded by South West London ICB, local authorities and charitable trusts. We invest in staff development through training, CPD opportunities, an EAP programme, pension scheme and retail/ticket discounts.

Commitment to Equality, Diversity & Inclusion   

Off the Record is fully committed to the principles of Equality, Diversity & Inclusion. This commitment is demonstrated through our recruitment processes; our proms and comms; our staff training and development; the development of new and innovative community-based services and the wearing of our rainbow lanyards.We actively promote equal access and outcomes for all young people and work to ensure our workforce reflects the diverse communities we serve.

Off the Record’s senior management team are responsible for leading, driving and delivering OTR’s diversity commitment actively ensuring equality of access and outcomes for all children and young people. OTR is engaged fully in achieving equality of opportunity including ensuring that its workforce understands, complies with and promotes our inclusion policies in their day-to-day work.

Applying for the Posts 

To be considered, please complete:

· The Application Form

· The Equality & Diversity Monitoring Form

Both are available on our website. Please click Apply to redirect you there.
Please note that CVs will not be considered.

Unsuccessful applicants must wait 6 months before reapplying for similar roles. Application data is retained securely for 6 months in line with our data and privacy policy.

Decisions about who to invite for interview will be based on how well someone demonstrates that they meet the person specification for the specific post, so please make sure you complete the application form fully and accurately, giving evidence of how you meet each point in the person specification and indicating your relevant knowledge, skills and experience.

Email applicants will receive a confirmation of receipt and shortlisted candidates will be contacted as soon as possible after the closing date.   

The Young Roots Casework Service aims to improve the life chances of young refugees and asylum seekers and to support them to reach their potential by accessing their rights and entitlements. 

This is an opportunity for an experienced manager to head up the organisation's Casework team. It will be a chance to provide advice and guidance, safeguarding oversight, line management and supervise other Caseworkers across the organisation. 

The role will support the oversight and delivery of our weekly Advice and Support Hub in both Brent and Croydon (Wednesday 5pm-8m and Thursday 4.30pm-8pm).The role will suit a dynamic, supportive, and enthusiastic manager with a deep understanding of the challenges young refugees and asylum seekers face in London.   

Hybrid working with minimum 40% in-person attendance at one of our London offices (2 days per week for full-time staff, pro rata for part-time), with occasional travel to our other offices. To be agreed with line manager - 1 x Evening per week at an activity on either a Wednesday or Thursday (day to be confirmed, so availability for either scenario is required). Occasional on call evening safeguarding cover may be required.

Education Delivery Manager

• Salary: £30,000 - £35,000 per annum (depending on experience)
• Contract: 18‑month fixed‑term contract, full‑time
• Location: Central London (Hybrid)
• Start date: ASAP

Do you want to play a leading role in delivering inspiring, high‑quality education experiences to young people across the UK?

Young Citizens is a UK-wide education charity on a mission to help children and young people thrive in their communities and society. For nearly forty years, we’ve equipped young people with the knowledge, skills, and confidence to understand how democracy and society work—and how they can take an active role within them. We’re a small, dynamic team with a bold vision, and our national programmes (including our well-loved Mock Trial Competitions and Citizenship Workshops) reach thousands of young people each year.

As our Education Delivery Manager, you’ll lead the planning and delivery of our national programmes, ensuring they run smoothly, professionally, and with real impact. You’ll coordinate logistics, oversee delivery partners, and ensure schools and volunteers have a brilliant experience from start to finish. You’ll work closely with the Education and Impact Manager to uphold quality standards and embed safeguarding and risk management across our programme cycles.

You’ll also manage our coordination team, setting clear priorities, supporting their development, and guiding them through busy delivery periods. As part of Young Citizens’ management team, you’ll help shape a culture of proactive leadership, clarity, and accountability. This role is perfect for someone who is organised, relationship‑driven, and energised by leading delivery in a fast-paced environment.

Role snapshot

• Lead the end-to-end delivery of national education programmes across primary and secondary portfolios
• Manage timelines, logistics, resources, and delivery partners for peak delivery periods
• Line-manage our small coordination team, providing regular 1:1s, coaching, and performance reviews
• Build strong relationships with schools, volunteers, venues, and partners
• Ensure safeguarding, risk management, and high-quality standards are embedded throughout delivery
• Support operational planning, evaluation, and reporting to senior leadership and funders
• Represent Young Citizens at events and, where needed, support facilitation of workshops or Mock Trials

Please see Job Pack below for full details!

Who we’re looking for

We’re seeking someone proactive, organised, and confident leading people and processes. You’ll thrive in this role if you enjoy taking ownership, solving problems on the go, and keeping things running smoothly, especially during busy delivery periods.

You’ll bring:

Essential

• Significant experience in programme or event delivery (ideally in education or youth settings)
• Experience managing and developing staff, including 1:1s, feedback, and reviews
• Strong project‑management skills and the ability to juggle multiple deadlines
• Experience improving operational processes or delivery systems
• Excellent organisational, prioritisation, and relationship‑building skills

Why join us?

• Make a real difference by helping deliver inspiring citizenship experiences to young people nationwide.
• Shape and strengthen the delivery of our flagship national programmes.
• Join a supportive, purpose‑driven team that values collaboration, flexibility, and doing great work together.
• Grow with us as we deliver our new three‑year strategy and embed smarter, stronger delivery processes.

If you're excited about making a tangible impact through high‑quality programme delivery, and want to contribute to a mission‑driven organisation, we’d love to hear from you.

This is a 18 month fixed contract starting as soon as possible.

Benefits of working at Young Citizens

In addition to joining a small, friendly, and supportive team, we offer:

• Hybrid and flexible working options
• Enhanced employer pension contribution
• 28 days annual leave plus eight Bank Holidays
• Paid volunteering leave
• A day off for your birthday
• Employee assistance programme
• Enhanced sickness and maternity policies
• Season ticket loan
• The opportunity to make a real difference to children and young people across the UK

Job Purpose: To support the development of a new heritage-themed community project and the delivery of our ongoing programme of community-led services, activities, events across Nottingham. The postholder will play a key role in identifying local needs, building relationships and empowering residents and local groups to engage with, and shape the services in their local area.

We’re advanceNG, a small but vibrant charity based in Nottingham. We are a trusted, values-driven organisation dedicated to making a meaningful impact in the lives of local people. For many years we’ve been known as the Castle Cavendish Foundation and although we’ve changed our name, our commitment to the community remains steadfast.

Why Work with Us?

Collaboration is at the heart of our success. At advanceNG, we work in partnership with local communities and other like-minded organisations - big and small - to pool our strengths and resources, share expertise and create meaningful, lasting social impact in Nottingham.

Our Vision

We are working towards “A better Nottingham, where places and spaces thrive, local people reach their full potential, and communities are stronger, more connected, and more resilient than ever before.” We turn this vision into reality through our mission:

Our Mission

“advanceNG will lead a community program and manage a property portfolio that delivers urban renewal in an ethical, inclusive, and sustainable way.”

Our Core Values

Our core values are the foundation of everything we do, guiding our actions and shaping our identity:

· Be kind, welcoming, and friendly

• Embrace partnership and collaboration
• Promote respect and equity
• Celebrate diversity in all its forms
• Uphold high ethical standards
• Act with fairness and transparency
• Champion environmental sustainability
• Strive for excellence in everything we do

Exciting Opportunities Ahead!

We are embarking on an exciting new chapter, shifting from primarily distributing community grants to actively delivering services and managing community assets. Our dedicated team is ready for this challenge, but we need a passionate Community Development Worker to help us achieve our mission.

Could That Be You?

If you are motivated to make a difference and share our vision, we would love to hear from you!

Are you passionate about using data to drive meaningful change? Do you thrive on accuracy, insight, and collaboration? Do you have Generalist HR experience?

Join our People Experience team and help our organisation make informed decisions using high quality, impactful data.

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As the People Data & Insights Analyst, you will champion data accuracy, reliability, and insight across the People Experience (HR) team and wider organisation. You’ll lead the production, distribution, and analysis of high-quality People Management Information (MI), ensuring compliance with data protection laws and enabling data-driven decision-making. You’ll also provide generalist HR support when needed.

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Contract terms:

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• £34,000 - £37,000 per annum with Benefits

• Permanent

• Full time hours are 35 hours per week, but we are passionate about flexible working, talk to us about your preferences.

• Linked to our Ewell (Surrey) office

• In-person working: Meeting in person and working collaboratively are things we value. We work in person around 2 days or more per month

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​What you'll do:

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Data & Insights

• Produce and analyse people data reports

• Maintain and improve reporting tools and MI

• Use people data to support forecasting and strategic planning

• Enable data self-service for managers

• Work collaboratively to optimise systems with providers and stakeholders

• Lead system procurement and implementation

• Ensure data accuracy, integrity, and compliance

• Drive system improvements and efficiencies

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Generalist HR (People Experience) Support

• Provide generalist HR support (e.g. covering annual leave, supporting Employee Relations casework)

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What you’ll bring:

• Knowledge and experience of People Information systems
• Experience of working with people/HRIS data
• Proven experience in manipulating people data to inform decision making
• Ability to identify trends and patterns in people data
• Strong stakeholder communication skills
• Advanced Excel and Powerpoint skills
• Experience with SQL, Power BI, People HR (desirable)
• Knowledge of current employment legislation

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For full Job Description and Person Specification click here

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Why Samaritans?

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At Samaritans, you’ll be part of a people-first organisation deeply committed to inclusion, compassion and learning. You’ll contribute to a team where your voice matters, your expertise makes a difference, and your work helps save lives.

We welcome applications from individuals with lived experience and encourage those from underrepresented communities to apply. We are committed to creating an environment where all our people feel seen, heard and supported.

You’ll join a values-led organisation with a powerful mission and a collaborative culture. We offer flexible hybrid working, excellent benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland.

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For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure available here. You can also visit our careers website to access this.

We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans.

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Apply now

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If this sounds like the opportunity for you, please apply. You will be asked to answer two application questions and to upload your CV and a short cover letter. 

We kindly ask that you don’t rely on AI tools for your application answers, or to generate interview answers. We want to see your own unique ideas and writing skills. We want your application to stand out from the rest and showcase your own strengths.

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Applications close: ​5pm on Friday 27th February 2026

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Interviews: Weeks commencing 9th and 16th March 2026. Please note the interviews will be in person at our office in Ewell (Surrey). The interview will consist of a data presentation exercise and competency based questions.

Location:

Based in our hub in Peterborough, with regular time in our Wisbech and Huntington hubs

Role will require some cross county travel

Hours: 35

Salary: £34,000 to £38,000 per annum/pro rata

Duration: Permanent

Closing date: 11th Feb

Interviews to be held Mon 23rd Feb

Centre 33 is an ambitious and growing charity based across Cambridgeshire and Peterborough. We offer a range of high-quality services to young people aged up to 25, including information and support on a “drop in” basis, mental health services, counselling, housing and financial advice, sexual health support and support for young carers.

This is an exciting opportunity to join our established ‘Someone to Talk to’ service in a Team Lead role.  The Team Lead will manage and oversee a team of staff and volunteers supporting young people across Centre 33’s two hubs in our North Locality – in Peterborough, Huntingdon and Wisbech. The Team Lead will work closely with the other Team Leads and Heads of Service to jointly ensure our multidisciplinary teams deliver excellent, safe, impactful and responsive services to young people.

We are looking for a highly motivated professional with experience working within a Mental Health, or youth work role, and with experience of managing people.  The Team Lead will bring strong expertise and leadership to Centre 33’s mental health support offer for young people aged 13-25 years, leading the teams delivering counselling and the wider, flexible emotional wellbeing offer. They will be responsible for providing support with case allocation, case management, reflective practice, risk management and Safeguarding. They will provide day-to-day designated Safeguarding leadership, supported by the Head of Service and Director of Services.  They will develop strong relationships with local organisations and statutory services to ensure effective joint working and support for young people.  This role may deliver ad hoc case work to support young people with more complex needs but will hold only a limited ongoing, regular case load.

The hours of work for this role are predominantly within core opening hours of 10 to 6pm, with some evening/Saturday working based on a rota. Due to our service delivery, it is important that the Team Lead is available for hub-based work during our core working hours.

This role will work to Centre 33’s values of being young people led, collaborative, inclusive and striving for excellence.

Programme Manager

We are seeking a Programme Manager to lead high-impact projects that enable finance play a meaningful role in building a fairer, greener and more resilient economy.

Salary: £45,000–£54,000 per annum + 30 days’ holiday + 10% employer pension contribution
Location: London (Hybrid: 60% office / 40% home)
Hours: Full time, 37.5 hours per week
Contract: 12 month fixed term
Closing date:28th February 2026

Interviews: 1st Interviews: 11-12th March 2026 and 2nd Interviews 24-25th March 2026

About the role

As Programme Manager, you’ll lead a portfolio of dynamic, purpose driven projects from early design through to delivery and evaluation. Working with a high degree of autonomy, you will balance effective delivery with strategic oversight, ensuring programmes are well run, high impact and responsive to a fast-changing external environment.

You will manage complex workstreams, oversee quality assurance, and maintain excellent internal and external reporting across programmes. Working closely with colleagues and partners, you’ll contribute to new project development and play an active role in shaping the future direction of our work.

Key responsibilities include:

• Leading and delivering a portfolio of projects aligned to organisational priorities, ensuring high-quality outcomes and impact. 
• Managing project plans, budgets, risks, timelines, overseeing outputs such as research, publications, events. 
• Building strong relationships with partners, funders and senior stakeholders across financial services, government, industry bodies and civil society.
• Representing the Institute externally in meetings, panels and roundtables.
• Supporting fundraising and business development, including leading proposals and identifying new opportunities. 
• Providing leadership to programme coordinators, secondees and junior colleagues.
• Contributing to cross organisational work, fostering collaboration, innovation and continuous improvement across the Institute.

All our projects focus on providing investors with the knowledge and tools they need to invest with impact alongside a financial return. Programmes that the Manager may be involved in include: 

• Place based Impact Investing Lab
• Just Transition Finance Lab
• Child Outcomes Lab
• Catalysing Private Wealth for Impact

About you

You’ll bring a strong track record in programme or project management, ideally within a complex, multi stakeholder environment. You are confident navigating ambiguity, balancing competing priorities and learning at pace. With excellent communication skills, you can engage credibly with senior partners and represent the Institute externally.

You will also bring:

• Experience managing project delivery, budgets and reporting.
• Strong relationship building skills with senior stakeholders.
• Excellent problem solving, organisation and time management.
• Confidence chairing meetings and speaking publicly.
• Familiarity with financial markets, investment or social/impact investing.
• A commitment to the belief that finance can drive positive societal change.

Experience working in finance, policy, think tanks or mission driven organisations is desirable but not essential.

About the organisation

This Impact Investing Organisation is an independent non profit working to transform capital markets for a fairer, greener world. Through practical programmes, field building initiatives and policy engagement, we help unlock private capital to address societal challenges. We are a small, collaborative and ambitious team driven by values of collaboration, ambition and independence, and we are committed to diversity, inclusion and flexible working.

Other roles you may have experience of could include:
Project Manager, Programme Lead, Policy Manager, Impact Manager, Strategy Manager, Investment Programme Manager, Social Investment Manager, Senior Project Officer. #INDNFP

Use of Artificial Intelligence (AI) in applications

We recognise that AI tools are part of many people’s working lives and may be used in preparing applications. That said, applications are assessed on the basis of your personal experience, judgement and examples. We score for specificity and authenticity; responses that appear generic or indistinguishable from standard AI-generated content will be scored lower. 

A place to create moments that matter

Salary: £30,878 per annum
Location: Peterborough, Hybrid (3 days in the office)
Contract Type: Permanent
Hours: Permanent, 35 hours per week, Monday - Friday between 8am and 6pm.

Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important.
It’s this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change.

For a career that means more and makes a meaningful impact on society, this is the place to be.

About the role

We’re looking for a customer focused, curious and resilient Complaints Resolution Partner to join our busy Complaints team. This is a role where you can genuinely make a difference - supporting customers when things haven’t gone as expected and helping turn difficult moments into positive outcomes.

You’ll investigate issues thoroughly, working closely with contractors and internal teams to understand what happened. Your clear, well written responses will reflect empathy, accuracy and professionalism, helping customers feel heard and supported.

You’ll be working in a fast paced environment, managing multiple cases at once and keeping customers updated throughout the process. You’ll need to work confidently to regulated timescales and ensure we remain compliant with Housing Ombudsman requirements - all while maintaining a friendly, calm and solution focused approach.

By following our policies and using your insight to spot learning opportunities, you’ll contribute to fair outcomes, continuous improvement and stronger relationships with our customers. Your work won’t just resolve complaints - it will help shape better services for the future.
If you’re empathetic, organised, a strong communicator and passionate about providing great customer experiences, we’d love to hear from you.

Salary

The spot salary for the Complaints Resolution Partner post is £30,878 per annum for applicants who fully meet the requirements of the post. If you’re still developing some of the skills or experience, you can start at a salary 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount.

About you

• You'll have extensive complaint handling experience in a regulated environment, dealing with stage 1 and/or stage 2 complaints including the awareness of the regulations set out by an Ombudsman.
• You'll also have exceptional customer service skills, with the ability to listen attentively, empathise with customers, and respond impartially.
• As we adhere to a regulated process with defined timescales for handling complaints, you'll be process-oriented, driven by a passion for problem-solving and ensuring issues are resolved within given timeframes.
• Strong influencing and stakeholder engagement skills are essential, as you'll collaborate with other departments to investigate circumstances and conduct thorough root cause analysis.
• Meticulous attention to detail, accuracy, and excellent verbal and written communication skills are crucial as we strive to resolve complaints with a positive outcome.

A place to build a future

We’ve got big ambitions and we’re looking for people who want to grow with us. Here, you’ll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter.

And because we believe great work deserves great rewards, here’s what you can look forward to:

• Generous time off – 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more.
• Health & wellbeing support – Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about.
• Financial perks – Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform to help your money go further.
• Future-focused benefits – Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind.
• Family-friendly policies – Enhanced parental leave, flexible working options, and support for work-life balance.
• Career development – From Stepping into Management and Management Essentials training to our Leadership Academy, apprenticeships, and more – we’ll help you grow and succeed.

We’re Committed to Inclusion

We believe diversity makes us stronger and we’re committed to creating a place where everyone feels valued, respected, and able to thrive.

Our recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let us know – we’ll make it happen.

Because this isn’t just a workplace – it’s a place to belong.
Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.

If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.

Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.

You may also have experience in the following: Complaints Management, Resolution Advisor, Customer Service Advisor, Administration, Customer Care, Inbound Calls, Customer Service Officer, Admin Exec, Call Centre, CRM, Query Resolution, Contact Centre, CRM, Customer Service Executive, Customer Service Administrator etc.

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