Communications And Marketing Officer Jobs in Cardiff, Wales

The RSCM is on a mission to enable the flourishing of church music, and in particular to get children singing.

Working across the whole charity, you will work to sell existing products, courses and events, as well as membership subscriptions. With a passion for the power of singing and music, you will persuade musicians, teachers and members of church communities of the value of RSCM’s offerings. You will build and leverage a network of advocates to help spread the word, accelerating take-up and growing the RSCM’s reach in churches and schools.

The post holder will be expected to work to actively drive sales of RSCM products such as ‘Hymnpact!’ (a singing resource aimed at encouraging singing in primary schools), sales of events such as singing courses, and membership subscriptions; and in some instances voluntary giving. Some of the work will be in support of RSCM Enterprises, RSCM’s wholly owned trading subsidiary.

The sales plan will be delivered with some assistance of external contractors (e.g. social media), and with input from individuals across the organisation.

The post holder is responsible for selling to individuals, corporate customers (such as school federations) and organisations (e.g. choral societies) including through appropriate organisational networks. The holder will play an active part in suggesting, agreeing and delivering agreed KPIs and sales targets, monitoring and adjusting activities as necessary to improve results. The successful candidate will play a key role in ensuring the long-term financial viability of the charity and whilst we have a comprehensive product offer, we welcome innovation. The post holder will be expected to make suggestions and recommendations for NPD (new product development) and changes to our strategy that could make the products more attractive to parallel markets.

Sounds exciting? See the full job description and person specification 

Location: remote or working out of our Salisbury office.

Closing date: 17th May 2024

Main responsibilities will include:

Administration

• Be responsible for securing contracts by confirming booking information and working with the Head of Budgets, Contracts & Policy to ensure freelance trainer contracts and Service Agreements are in place

• Oversee the general administration of all APD functions including responding to customer queries and feedback

•  Process course bookings made via Thinkific and other platforms, ensuring all requirements are noted and passed on appropriately

• Regularly review policies and procedures which relate to sales and bookings Artswork Limited Registered Charity No: 800143 Company Limited by Guarantee Registered in England No: 2150619

• Ensure effective contribution of accurate and timely data required by Artswork and its funders / stakeholders

Finance

• Be responsible for APD budgets including raising sales invoices, reconciling payments and managing deferred income

• Follow anti-money laundering procedures to ensure APD sales are compliant with legislation

• Ensure all finance and operations processes and procedures are rigorously implemented in collaboration with the Finance & Operations team

• Produce budget forecasts for APD and provide monthly updates on current financial position to the Deputy CEO and Head of Budgets, Contracts & Policy

• Chase debtors and regularly report any overdue payments to the Finance team

Strategy

• Contribute to the APD growth strategy through ideas and practical solutions

• Work with the APD team and Deputy CEO in the development of new programmes, routes to market and audience development

Communications

• Help to maintain strong communication channels with all partner organisations and customers

• Provide administrative support in developing regional networks, contacts and partners

• Assist with the engagement of employers and partners for projects and programmes

Administration and Legal Compliance

• Maintain positive professional relationships with our participants, partners and stakeholders •

• Adhere to Artswork’s values and its policies and procedures, i.e. Equalities, Health and Safety, Data Protection, Safeguarding and Environmental policies

• Be a committed champion for Artswork’s Anti-Discrimination Charter

• Maintain and develop personal skills and knowledge through appropriate training

• Perform own administrative duties

• Maintaining positive professional relationships with our participants, partners and stakeholders.

We are looking for an Operations Officer to support our Head of Training and our associate training team and, on occasion, the wider team, to organise and deliver our training and consultancy services

Essential skills

Highly proficient in Microsoft Office Suite including Word, Excel and Power Point.

Highly proficient in the use of online platforms, including Microsoft Teams 

2+ years proven work experience in a similar role

Use of accounting software, Xero (desirable)

Responsibilities

Support the marketingof our training courses and consultancy.

Creating/scoping new systems and/or software to support data management systems. 

Handle new bookings, including liaising with external commissioning clients.. 

Schedule training sessions, distribute training manuals, evaluation forms and other materials. 

Manage and maintain the training calendar, including creating, managing and sending out meeting links, and acting as the contact for our team of associate trainers

Provide TEAMS / Zoom support for our virtual training delivery, and organise logistics for in-person delivery

Manage invoicing and payments

Provide other administrative support to  team members as required

Candidate requirements

Qualities

Detail-oriented administrator who can manage and prioritise multiple tasks.

Ability to use own initiative and adapt to changing priorities .

Self-motivated person who is comfortable in a remote-working team.

Strong relationship-building and communication skills, written and verbal.

Adaptable, solution-focused, problem-solver

Join our award-winning team and make a life-saving difference to people and animals.

Working as part of the Development team, this new role will play an integral part in driving our fundraising efforts and therefore accelerating the transition from using animals to using human-specific technologies in medical research.

Job Purpose

• Provide first-class supporter care to Animal Free Research UK’s supporters
• Steward the charity’s cohort of community fundraising ambassadors and challenge event participants
• Efficiently and effectively maintain the donor database
• Promote best practice in data processes

Deliverables 

Provide first-class supporter care to Animal Free Research UK’s supporters

• Be the first point of contact for supporter enquiries and comments across all communications channels, including social media, and provide an exceptional supporter care service
• Ensure that all supporter communications are responded to, and gifts are thanked, within agreed internal service level agreements and according to policies and procedures
• Draft and maintain a suite of approved on-brand standard supporter care responses
• Maintain an up-to-date library of standard operating procedures for supporter care processes

Efficiently and effectively maintain the donor database

• Ensure a complete, accurate, and timely record of all donor, supporter and advocate communication and gift activity in the donor and advocacy CRM databases
• Liaise with the Finance team to ensure gifts are appropriately coded and any issues related to gifts are promptly addressed
• Process cheque, card, cash and CAF donations received through offline channels
• Ensure Gift Aid is claimed and validated against Gift Aid declarations
• Proactively ensure the integrity of the CRM is maintained to a suitably high standard
• Work with colleagues to understand their requirements and perform the selection and segmentation of data for appeals, communications and reporting
• Work with colleagues to continually improve the quality, accuracy, and usability of the donor and advocacy databases

Provide assistance to the Development team

• Assist with the production of the quarterly supporter newsletter; making data selections, writing/proofing copy, and liaising with suppliers
• Steward the charity’s cohort of community fundraising ambassadors and challenge event participants, supporting them to achieve their fundraising targets
• Contribute to the development and implementation of the fundraising and marketing strategies, and the development of new products and campaigns
• Carry out any other duties as may be reasonably required

Download Job Pack for full role description 

REF-213 545

People living with Parkinson's value the services and opportunities Parkinson’s UK provides, delivered by committed and skilled colleagues, volunteers and partner organisations. Following an investment of 1.5 million we have the opportunity to build on the quality and reach of our community services. 

We’re looking for someone with experience of both campaigning, including an understanding of the basic tools and techniques used in campaigning, and of working with volunteers and services users, including how best to support them to achieve their campaigning goals.

About the role 

You’ll lead and coordinate our local campaigning work across Wales. Your work will help the charity improve the lives of people in local communities affected by Parkinson’s. You’ll listen to the needs of our local communities and work with volunteers and colleagues in the wider Wales team to do focussed campaigning and advocacy work. 

Through co-production you’ll ensure that the voices of people with Parkinson’s, their families and carers are heard by decision makers.

What you’ll do:

• Support the development and delivery of campaigns activity for Wales and proactively identify opportunities for public-facing campaigns.

• Recruit and manage a sustainable community of campaign volunteers.

• Use our national campaign priorities to deliver related local campaign activity.

• Organise and deliver training events for people with lived experience who wish to engage as well as campaign volunteers.

• Create content for public facing elements of campaigns, including supporter actions, web pages, newsletter and social media.

What you’ll bring:

• Ability to network and build supportive relationships with volunteers, MSs/MPs and health bodies. 

• Ability to work independently, coproductively and as a part of a team. 

• Experience in organising events. 

• Experience of delivering training to a variety of audiences 

• Excellent written and oral communication and client care skills, including a confident phone manner and an ability to produce inspiring content to motivate volunteers and staff. 

This is an exciting time for Parkinson’s UK and we would love you to join us!

Please apply by sending us your CV, together with a detailed supporting statement which will fully demonstrate how you meet all the criteria of the role, as stated in the "What you'll bring" section of the job description.

Interviews for this role will be held week commencing 13 May 2024

Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.

The role

As Welfare Officer you will work alongside four National Support Coordinators, ensuring our members receive welfare and benefit related information, advice, and guidance via telephone, zoom meetings, and email.

We are looking for someone to work 9am – 5pm Monday to Friday. There will be the need to occasionally work during weekends and evenings and therefore there is a need to work flexibly when required.

Who are we looking for?

The successful candidate will have a minimum of 2 years’ experience of working within a similar role.

A keen interest in or a knowledge/experience of charitable support provision is essential.

We are a looking for an innovative self-starter to join our small national team of 16 staff. You must be an excellent communicator, with experience of using databases, ability to meet deadlines and work on your own initiative. If this sounds like you, we would love to hear from you.

Who are we?

Myaware is the only charity in the UK dedicated solely to the care and support of people affected by myasthenia. 

We are working hard to raise awareness, as it is a little-unknown condition. We provide support for people with myasthenia and their families, whilst offering advice and tips for living with the illness. 

We also fund the research that brings us closer to finding a cure as well as funding specialists nurses and advisors. 

Members of myaware have full access to a wide range of support services and events including access to specialist welfare and benefits advice.

Myaware supports people with myasthenia and their families.  We campaign for better medical services for people with myasthenia and work to inform medical professionals. 

The myasthenia’s are a group of neuromuscular conditions. They are rare but also manageable and can affect anyone, regardless of age, gender, or nationality. Myasthenia gravis, ocular myasthenia, and Lambert-Eaton myasthenic syndrome are autoimmune conditions whereas congenital myasthenic syndrome is caused by an inherited genetic fault. It is thought that there are approximately 20,000 people currently living with myasthenia in the UK. 

Benefits

• Generous holiday allowance
• Perkbox account (global benefits and rewards platform)
• Group Life Assurance after 6 months of service 
• NEST workplace pension scheme
• Investment in your personal and professional development

This position will be based from our Cardiff Office (agile working agreement in place). 

Main Purpose: To support the efficiency of the National and Regional Offices through the provision of an efficient and effective translation and administration service including marketing and communications.The successful candidate will need two years of translation experience and an eye for detail with creative skills to support our marketing and social media.

1. To translate all of the organisation’s letters, documents, newsletters, social media copy and publications into Welsh, or into English as appropriate 
2. To assist in the content/ maintenance of the company and project websites, social media and marketing. 
3. To accurately input and create reports of impact data including work completed by Childcare Business Development Officers and Training Officers, using computer programmes including MS Word, Excel, Outlook and Access as well as online portfolios and portals 
4. To contribute to the overall efficiency of the office, providing administrative skills for the office.
5. To assist in the organisation of meetings and events, and taking and distributing accurate minutes of meetings as required. 

Core Skills & Experience 

Essential ·

• Ability to speak and write in both English and Welsh 
• Translation experience or relevant qualification with the ability to translate from English to Welsh and vice versa 
• Administration and marketing experience
• Excellent computer literacy skills – in using Microsoft applications such as MS Word, Access, Excel and Outlook, MS SharePoint and Teams and Zoom.  Experience in using a Customer Relationship Manager (CRM), and updating websites and social media sites would be an advantage
• Excellent literacy and numeracy skills 
• Excellent interpersonal and organisational skills, with the ability to multi-task
• To promote and maintain a professional image in line with organisational policy, with a professional telephone manner, excellent written and verbal communication skills and a flexible attitude that can adapt to the varying requirements of a dynamic and busy office.  Discretion and confidentiality in handling personal details is also essential.
• Ability to follow oral and written instructions 
• Willingness to undertake a variety of different tasks.

Desirable

• Good problem solving skills 
• Good keyboard speed 
• Experience with design and marketing using various programmes such as
• Canva Capcut/Kapwing and buffer. 
• Good knowledge of promotion on social media platforms 

Benefits: 

• Additional leave 
• Company pension 
• Flexible schedule 
• Sick pay 
• Wellness programmes 
• Work from home 

Offers of employment are subject to satisfactory references, identity checks and DBS checks (if eligible) at the appropriate level.

We are looking for a Partner Engagement Manager to promote and develop the work of Family Fund, and contribute to our profile within the disability sector in Wales.

Are you looking for a role where your skills can directly benefit families raising disabled or seriously ill children and young people?

The role

As Partner Engagement Manager you will promote and develop the work of Family Fund in its reach to families. You’ll also contribute to its profile within the disability sector in Wales and with key Government/political stakeholders.

You will proactively work with a wide range of public, private and third sector organisations. Your goal will be to ensure Family Fund’s strategy is understood, and that mutually beneficial relationships are formed. In addition, you will seek out opportunities which allow Family Fund to achieve its key priorities, deliver added value for funders, and secure positive outcomes for our beneficiaries.

You will be acknowledged as a senior Family Fund representative across the disability sector, deputising for the Group CEO, or Directors on committees and at events as required.

Finally, you will build effective partnerships and proactively develop activities with key organisations across public, private and third sectors.

If you join us, you’ll be:

• Ensuring that Family Fund’s profile remains high amongst key organisations.
• Promoting the support offered by Family Fund to support demand generation, including targeted work in relation to our Equality, Diversity and Inclusion objectives.
• Being Family Fund’s key point of contact for all partners and stakeholders in Wales.
• Engage in sector working groups and consortia to help secure improved support for families raising disabled children.

About you 

For this role you will need to have experience of presenting to external stakeholders and representing an organisation in a professional capacity. You’ll also need experience of managing budgets and delivering projects.

To be successful in this role you will need to be self-motivated and be able to engage positively with different teams.  You must be flexible, adaptable and resilient to work demands and change. This post is home based with regular travel.

About us

Family Fund is a great place to work for great people. We provide a challenging and rewarding working environment where every staff member can make their mark.

We are a values based organisation and we aim to show our values in all that we do. Read our staff stories here, and see how our staff display our values every day.

We commit to inclusion, equality and diversity and we welcome applications from all parts of the community. Family Fund is a Disability Confident Employer. We will invite to interview all disabled applicants who meet the requirements for the role. If you have a disability, and are happy to let us know, please highlight this in your covering letter. We have also signed the Armed Forces Covenant and we welcome applications from the Armed Forces Community.

How to apply

When you’re ready to apply, complete the online application and submit a CV and a covering letter. Your letter will need to explain what skills and qualities you would bring to the team.

For more information, please read and download the job description available on our website.

The successful candidate must complete pre-employment checks that meet the Baseline Personnel Security Standard. This includes a requirement to undergo a right to work check and employment history verification.

About The Role

Closing date: 5th May

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Can you stop people scrolling on social media? We’re looking for a self-motivated, proactive individual with a passion for social media and experience working across accounts with high volumes of user engagement.

You’ll work as part of a team to manage our day-to-day social media activity, creating compelling content across key channels, providing great community management and working across the organisations to ensure social is being used effectively. 

You will help reach team, campaign and organisation-wide goals, ensuring that we take a data and impact-driven approach to activity.

You’ll be identifying and telling stories from people living with dementia through great social content, helping to spot relevant trends and opportunities to maximise engagement, and finding creative ways to demonstrate both the impact of dementia, and also the hope we can give through support, campaigning and research.

Alzheimer's Society have recently been named on the Sunday Times Best Places to Work 2023. We’ve achieved excellent scores for workplace happiness, pride, and job satisfaction. This is a fantastic achievement and we're incredibly proud as this is a fantastic indication of how far we’ve travelled over the past few years.

We would love to welcome more outstanding people to join our exciting journey to make the greatest difference for people living with dementia.
 
Key accountabilities and responsibilities

• Create and edit compelling and innovative social media content optimised against a range of objectives, including the production of graphics and video
• Work closely with cross-directorate teams to develop and implement impactful social campaign strategies, ensuring appropriate messaging and content for specific audiences, channels and placements
• Provide full community management across channels on a rota
• Work with people living with dementia to champion their voices through powerful storytelling
• Support the Senior Social Media Manager to embed social media strategy
• Develop and deliver guidance and training to colleagues across all areas relevant to successful social activity, ensuring information is easy to understand for a non-digital audience
• Run paid social activity aligning with strategic team objectives and manage associated budgets
• Use analytics tools to report back on the performance of day-to-day and campaign-focused social activity, making recommendations to address gaps and optimise performance
• Identify trends and develop insights into user activity from relevant data sources to inform our ongoing approach
• Manage projects as directed by the Senior Social Media Manager
• Undertake other tasks as needed to ensure the successful running of our social activity

About you

• Knowledge and experience on creating channel and audience-specific content that maximises user engagement.
• Ability to spot trends and opportunities to ensure we stand out from the crowd.
• You’ll be confident in creating a range of impactful visual assets (graphics, video, photo), and really understand how to get the best results in each placement.
• You’ll be a great communicator with the ability to tell a great story via social content, adept at writing engaging copy, but also able to manage sensitive conversations on social.
• Have great interpersonal skills are also key to allow you to develop great relationships with internal teams, and to work closely with people affected by dementia.
• Whether it’s a person with the condition themselves, a carer or someone that’s lost a loved one, you’ll be able to bring their experiences and stories to life through our channels.
• Have a particular interest in using analytics tools to drive performance through data and insight is essential.
• You’ll be confident creating reports that align with strategic objectives and demonstrate business impact.

About Alzheimer's Society
At Alzheimer's Society, we believe passionately that life doesn't end when dementia begins. We are here for anyone affected by dementia, and we do everything we can to keep people with dementia connected to their lives and the people who matter most.

Everything we do is shaped by people affected by dementia. Their knowledge and experience are critical to bringing about real-world solutions. From choosing the most promising research through to telling their stories to raise awareness; they are the heart of this organisation.

An exciting opportunity to join the Joint Property Team to support churches and ministry areas to increase their income through a range of large and small grants.

The Joint Property Team will be able to offer a complete property service to support our churches and will make a significant difference to an exceptional body of community church buildings and social action projects across South Wales. 

Salary: £27,248

Hours: This is a full-time (37.5 hours per week), permanent position, with flexible hours including occasional weekend work. Part-time hours will be considered for the right candidate.  

For more information please take a look at our job pack which gives further information about us and the role.

Closing Date: 9am Monday 13th May

Interview Date: Monday 20th May.

Community Fundraising Officer – Temporary Position from May 24 for 6 months (£24-25k)

Remote working with regular travel to the West Midlands and London as required

Why join the UK Sepsis Trust (UKST)? Because there’s an exciting opportunity to work for a significant cause and help build its sustainable future. We’re building our new fundraising team and this temporary role will play an important part in accelerating our ambitious plans to increase annual income during 2024/25.

You will become the fourth member of the Fundraising Team (there are 3 full time staff) and will help to support the fundraising team.

Sepsis is the immune system’s overreaction to an infection or injury. There are over 245,000 cases each year in the UK with approximately 48,000 deaths. UKST aims to reduce preventable deaths from this ‘killer’ condition. We achieve this by:

· Raising awareness

· Supporting those affected by sepsis

· Educating health professionals

· Lobbying political organisations for better sepsis and severe infection care

Key Responsibilities

1. Deliver supporter journeys i.e. fundraising resources and stewardship communications to maximise supporter numbers, retention and engagement.

2. Use UKST’s CRM system (Raiser’s Edge) to accurately capture fundraiser information and key data contributing to the improved development and implementation of fundraising processes.

3. Communicate proactively and effectively with team members to pass on all relevant information, deliver excellent supporter care and to maximise fundraising opportunities. 

4. Provide excellent customer service members of the public, either via phone, mail and in person, help to develop Fundraising activity whilst also offering our Support Services where necessary.

5. Represent the charity as and when required in schools, local businesses, and community groups, including speaking at events if – not essential

6. Keep up to date with best practice in fundraising and ensure compliance with the latest legislation and guidelines.

7. Assist in prioritising & managing enquiries about our Community Fundraising Programme via our dedicated inboxes.

8. Work collaboratively with the fundraising team and our Communications and Marketing Team to ensure maximum press and social media coverage is obtained for UKST’s community fundraising activities.

 

Day to day activities will include:

1. Managing an inbox and replying to enquiries in a timely and professional manner

1. Problem solving for fundraisers – finding the optimum way they can achieve their goals

2. Support the Event Team Lead with sending out merchandise

2. Download Giving reports and send thank yous to donors and fundraisers

3. Record Supporter details on CRM

4. Cover for holiday periods and manage an inbox in their absence

 

 

To be successful in this role you will have:

1. Experience of working in fundraising in a UK registered charity

2. Experience of donor relationship management using a fundraising CRM.

3. An understanding of community fundraising.

4. A proven track record of working effectively in a team.

5. Excellent communication, presentation and organisational skills.

6. The ability to prioritise diverse workloads and meet shifting demands.

7. Flexibility to work evening and weekends as necessary and travel when required.

8. The ability to undertake most of your work remotely, and plan and co-ordinate your day effectively.

Location: Home-based
Contract Type: Temporary
Contract Length: 18 months
Hours per week: 35
Salary: £36,352 - £38,300 (Depending on location)

Closing Date: 6 May 2024
Interview dates start from: 20 May 2024

When a child is diagnosed with cancer life becomes full of fear, for them and their family. Fear of treatment, but also of families being torn apart, overwhelming money worries, of having nowhere to turn, no one to talk to.   At Young Lives vs Cancer, we help children and young people (0-25) and their families find the strength to face whatever cancer throws at them. Join us and your skills will make a real difference to the lives of young cancer patients. 

About the role

This is an exciting time to join Young Lives vs Cancer as we set up a new Brand Marketing and Communications function including a team of digital experts.

As the Digital Product Officer, you will support the ongoing development and management of the organisation’s website. Help to manage the process for reporting, testing and deploying updates to the functionality. Improve the processes around the creation of content on the website and help manage the back end of the CMS to ensure it is clear and functional.

We would love to hear from you if you have: 

• Experience of developing and maintaining a website to deliver excellent user journeys that meets the needs of our audience
• The ability to manage stakeholders to capture requirements, partnering with teams and offering advice and technical expertise to shape our development needs
• An understanding of the back end of the CMS to create content, build forms, use third party plugins and identify bugs
• Experience or understanding of the processes required for developing and updating content on the website. This includes effective management of the site structure and archiving processes for old content.

At Young Lives vs Cancer, we recognise that opportunities for too many people remain a condition of their race, class, gender identity, disability, sexual orientation – or a combination. This has never been acceptable to us as an organisation.  

We are committed to taking anti-oppressive action and removing barriers in our recruitment practices. We particularly welcome applications from members of minoritised communities and creating equitable opportunities for all. We are passionately committed to taking actions and making changes to be a truly diverse, inclusive and equitable organisation, as well as reflective of the diverse children and young people we support. Click here to find out more about our Diversity, Inclusion, Equity and Belonging strategy.  

Accessibility

We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible.  Please get in touch with us if you would like to discuss any specific requirements. 

What we offer

In return for your commitment, we offer a great reward package, which includes generous annual and family/ caring leave entitlements, enhanced pension and employee savings scheme.  

If you join us, you will be part of a community that is committed make a difference to the lives of children and young people with cancer. Young Lives vs Cancer is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. 

You may have experience of the following: Digital Content Manager, Website Development Coordinator, Digital Experience Specialist, Online Content Administrator, Web Content Coordinator, Digital Engagement Officer, Digital Content Strategist, Website Operations Coordinator, Digital Solutions Specialist, Online Experience Manager, etc.

REF-213 017

Role outline and purpose
The Trussell Trust are seeking a Philanthropy Executive - Trusts to join our high-performing Trusts team. The role supports the Trussell Trust by raising money from charitable trusts, focusing specifically on Tier 3 trusts (giving up to c.£10,000). You will coordinate a programme of regular stewardship communications to our current givers, fundraise from new prospects through mailings and occasional applications, provide administrative support to the wider team, and ensure that records of communications are kept up to date.

Responsibilities
• Coordinate and send mass mailings to Tier 3 charitable trusts, thanking supporters and requesting further support where appropriate
• Develop compelling, persuasive and up-to-date bulk communications to encourage Tier 3 trusts to give regularly, and keep them informed of the Trussell Trust’s achievements and future plans, coordinating with other fundraising teams where appropriate 
• Manage a caseload of c.500 Tier 3 trusts, maintaining accurate records on our CRM database and carrying out analysis on these trusts as necessary
• Liaise with the Supporter Care and Trusts team to ensure that gifts from trusts are coded, thanked and recorded correctly on our database 
• Create and submit occasional funding applications and impact reports for Tier 3 trusts, and offer support to the wider team with their trusts where necessary
• Manage the Trusts team inbox, providing first point of contact for enquiries and colleagues, and fielding them to the relevant Trusts team members.

Person Specification
Technical skills and minimum knowledge:
• Excellent communication skills, including a high standard of written English
• A high standard of personal organisation and autonomy 
• A high level of numeracy and IT literacy, including proficiency using Outlook, Microsoft Office suite
• Ability to work on multiple projects, identifying conflicting demands and establishing clear priorities to meet deadlines
• Ability to distil large volumes of information and detail into compelling and succinct communications using a variety of methods.
Behaviours and competencies:
• Demonstrate a commitment to the values of the Trussell Trust Demonstrate empathy for people from disadvantaged, marginalised or socially- excluded backgrounds 
• Diplomatic, with ability to forge positive working relationships
• Naturally collaborative and flexible in your approach

Who we are:

The National Autistic Society is here to transform lives, change attitudes and create a society that works for autistic people.

We transform lives by providing support, information and practical advice for the 700,000 autistic adults and children in the UK, as well as their three million family members and carers. Since 1962, autistic people have turned to us at key moments or challenging times in their lives, be it getting a diagnosis, going to school or finding work.

The Autism Know How department, which this role sits within, supports organisations across sectors to improve both understanding and practice for professionals and employees in order to help to transform the lives of autistic people and families. We do this through diagnostic services, training, accreditation, consultancy and conferences.

What we can offer you:

• Auto-enrolled Pension Scheme
• 25 days annual leave plus bank holidays
• Excellent induction, training and development programme including training about autism and opportunities to attend our conferences
• Online staff discount scheme for a range of benefits such as cycle to work scheme, season ticket loan & shopping discounts for places such as Asda, Tesco, Sainsburys, Halfords, Nike, Apple and loads more!
• Healthcare Cash Plan
• Life Assurance at 2 x base salary
• A portfolio of fantastic new salary sacrifices benefits and other flexible benefits private health, dental insurance, car salary sacrifice scheme, activity pass, holiday trading, enhanced pension & salary deduct loans (eligibility criteria may apply)
• Access to a 24-hour Employee Assistance Programme & counselling programme
• Free access to the Headspace App – a global leader in mindfulness and you can enrol up to three friends or family members for free!

Who we are looking for:

A Permanent Customer Relations and Sales Officer to work as part of a centralised sales team, which leads all Autism Know How sales, logistic and customer support enquiries.

Managing all aspects of the customer sales journey, this role will lead and deliver an effective, timely and professional customer journey and experience, maximising income potential and repeat business to ensure performance against team sales targets and to enable the society to continue to improve its offering for autistic people.

This role will work closely with colleagues across Autism Know How, Marketing, CRM and Business Development departments, and other relevant NAS teams where required. 

This role will also deliver general administration and data processing as required. 

To view the job description, please click here.

Where you will be working:

Home based, with occasional travel when required.

How to apply:

• To apply for this role please click the Apply button below
• When providing a supporting statement, please refer to the job description and person specification and include any information that shows your suitability for the role.

We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.

For some roles, successful applicants will be required to complete the relevant safeguarding checks which will include additional references and criminal background checks.

Applications for this job are sought from anyone who is suitably qualified and experienced for the role but particularly welcome from those with a diagnosis of autism.

The National Autistic Society is committed to safeguarding and promoting the welfare of all children and adults who use our services and as such expects all staff and volunteers to share this commitment. Successful applicants will be required to complete the relevant safeguarding checks.

We are an equal opportunities employer.