Communications and membership manager jobs

Charity Administrator

Remote

£30,000 to £40,000 per annum

Full-time

Contract (12 months)

Job description

About Us
We are establishing a new UK-registered charity dedicated to advancing health and education initiatives in Bangladesh. Our focus is on grassroots impact: building sustainable health programs, improving educational access, and empowering communities.

The Role
We are now recruiting a Charity Administrator to join us on a 12-month fixed-term contract, with the potential for extension. This remote, UK-based role will involve occasional in-person meetings and offers a unique opportunity to shape the operational foundations of a start-up charity from the ground up.

In this role, you will support the formal registration of the charity with the Charity Commission, helping to draft key documents and establish essential policies and procedures. You will be responsible for setting up basic administrative systems, coordinating trustee meetings and records, and ensuring ongoing compliance with regulatory requirements. The role also involves supporting communication with local partners in Bangladesh and external consultants, as well as assisting with the preparation of early-stage grant and donor applications.

We are looking for someone with proven experience in charity administration, ideally within a small or newly established organisation. A strong understanding of Charity Commission regulations, solid organisational skills, and confidence working independently in a flexible environment are essential. Experience with international development or an understanding of Bangladeshi culture would be a bonus, but not essential.

If you are passionate about building something meaningful from the ground up and want to contribute to lasting change, we would love to hear from you. Please get in touch to express your interest or request further information.

To apply, please submit your CV in the first instance, as we are recruiting on a rolling basis. If your experience is suitable, we will send you the full job description and arrange a call to brief you on the role.

As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.

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Posted on: 07 May 2025

Closing date: 20 May 2025 at 23:30

Job ref: 191782

Tags: Administration, International Development, Education, Health / Medical

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Service Desk Analyst

British Heart Foundation

Greater London (Hybrid)

London, Greater London

£26,000 - £30,000 per year + benefits

Full-time

Contract (12 months)

Actively Interviewing

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Job description

Do you have experience working in a 1st line support role with exceptional customer service skills? Looking for an opportunity to support users at one of the UK’s largest charities?

If so, you could be the Service Desk Analyst we need!

About the role

As a Service Desk Analyst at British Heart Foundation (BHF), you’ll be a vital member of a highly talented, customer focused and enthusiastic helpdesk team who act as the first point-of-contact for end users.

With previous service desk experience you'll take pride in resolving almost all issues as they arise. Quick to learn, enthusiastic and self-motivated, you’ll ensure that the knowledge base is always updated so other team members can learn from your successes and overall performance is maintained and improved.

With a high percentage of customers being in the Retail directorate, you’ll be required to participate in a weekend cover rota, allowing service to our shops and stores to be delivered. Working hours needed to deliver these services are 35 hours/week – staggered in accordance with the support rota.

Working arrangements

This is a fixed term contract covering an internal secondment.

This is a blended role, where your work will be dual located between your home and our London office.

At BHF we believe in the power of being together, so our colleagues on blended contracts can expect to spend some time in their office, approximately three days a week. Working hours needed to deliver these services are 35 hours per week covering a rota schedule (the team cover 8am to 6pm every day).

The role will also participate in a weekend cover rota allowing service to our shops and stores to be delivered. This will be in the region of 1 weekend in 4-6.

The use of our office spaces is driven in part by your role and the activities you need to do. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.

About you

You'll have previous service desk experience, having working in the SD environment previously, and will have excellent customer service and communication skills, being used to working in a busy service desk team. You'll also have excellent telephone and customer handling skills to back up your technical and fault diagnosis experience.

You’ll have strong troubleshooting skills, keeping the Customer informed of progress against their respective issues, ensuring an effective follow-up to ensure all service has been delivered and completed to the Customer's satisfaction.

Good knowledge of Windows OS (Win 10 and above), you’ll also have knowledge of LAN/WAN networking essentials and extensive experience of MS Office suite of Applications (2010 and above). You’ll have previous experience with administration of Users within Active Directory and Remote Support Tools (i.e. VNC, RDP etc.).

With good knowledge of ticket and case management techniques, managing own queues and workload to meet Service Level Agreements, you’ll be able to remain calm and focused, and will have strong organisational skills, able to use prioritisation and escalation techniques, and able to develop strong working relationships with the team and contacts across the organisation.

About us

Every single one of us is vulnerable to the heartbreak caused by heart and circulatory diseases – they are the world’s biggest killers. But the research we fund represents hope. And nothing matters more than finding cures and treatments that give us more time with the people we love.

We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day.

Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.

BHF is also proud to be part of the Tech Talent Charter; We’re committed to greater inclusion and diversity in the tech workforce of the UK; one that better reflects the make-up of the population.

What can we offer you?

Our Career Academy provides you with support, inspiration, and opportunities to help you unlock your full potential.

Our generous staff benefits include:
• 30 days annual leave plus bank holidays
• Private medical insurance
• Dental health cover
• Contribution towards gym membership
• Pension with employer contribution up to 10%
• Life assurance

We have been recognised by the Chartered Institute of Personnel and Development (CIPD) for our Live Well. Work Well. Programme. Heart health is central to our mission, and that starts with you. We provide a programme of activities, opportunities, and guidance to inspire and support you to live a healthy and happy life, at home and at work.

Interview process

First stage interviews will be a short one-way video interview, successful candidates will then be invited to attend an interview via MS Teams.

Please note that we are unlikely to be able to sponsor applicants in respect of this role due to the role not meeting the minimum salary criteria to be eligible for sponsorship.

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