Communications and volunteering coordinator jobs
Community Fundraising Lead
We are looking for an ambitious and proactive Community Fundraising Lead to engage individuals, schools, and community groups across the East of England, maximising income generation and supporting the hospitals to deliver exceptional patient care.
Position: Community Fundraising Lead
Location: Cambridge / Hybrid (minimum two days per week in the office)
Salary: £30,000 - £34,000 per annum (depending on skills and experience)
Hours: Full-time, 37.5 hours per week
Contract: Permanent
Closing date: 11.59pm on Sunday 23rd November 2025 (we may close early if sufficient applications are received).
About the role:
As the Community Fundraising Lead, you’ll play a key role in developing and delivering our community fundraising strategy with a particular focus on schools, community groups, and challenge events across six counties (Cambridgeshire, Norfolk, Suffolk, Essex, Hertfordshire, and Bedfordshire). You’ll build meaningful relationships, inspire local supporters, and help drive forward exciting campaigns including fundraising for a new cancer hospital and a new children’s hospital.
This is a unique opportunity to make a tangible difference, helping to deliver life-changing projects and ensure the highest quality of care for every patient.
About you:
You’ll be a confident and creative fundraiser with a proven ability to build relationships, deliver strategies, and achieve income targets. Organised and proactive, you thrive in a fast-paced environment and are comfortable managing multiple priorities. A natural communicator and motivator, you’ll be passionate about healthcare and inspired by the opportunity to make a real impact for patients and their families.
Key Responsibilities:
- Develop and deliver an annual community fundraising plan focused on schools, groups, and challenge events.
- Build, nurture, and steward relationships with fundraisers, ensuring excellent supporter experience and retention.
- Collaborate with colleagues across the organisation to identify new opportunities for engagement.
- Represent the organisation at events and within local communities across the East of England.
- Monitor income, evaluate activities, and report on progress against targets.
- Act as an ambassador promoting the benefits and impact of fundraising.
Essential Skills & Experience:
- Proven experience in community fundraising within a charity or not-for-profit organisation.
- Strong relationship-building skills with a range of supporters and stakeholders.
- Experience of developing and delivering successful fundraising strategies.
- Excellent organisational and time-management skills with the ability to prioritise competing demands.
- Strong communication skills with an eye for detail.
- Ability to work independently and collaboratively as part of a team.
- Full UK driving licence (travel across the East of England is required).
In return:
This is an amazing place to work! Recently voted one of the top 100 hospitals in the world and a leader in the field of healthcare innovation, recognised across the world as a pre-eminent teaching hospital.
You will receive a fantastic benefits package including:
- Pension Scheme with 7% Employer Contribution
- 25 days Annual Leave + Bank Holidays + Your Birthday off (increases to 29 days after 2 years)
- Group Life Assurance (4x salary)
- Enhanced Maternity and Paternity Pay
- Annual Eye Tests + £65 towards computer-use glasses
- On-site Leisure Centre
- NHS Discount Schemes
- Health Cash Plan – Medicash
- Employee Assistance Programme
- Cycle to Work Scheme
We strongly encourage candidates of different backgrounds and identities to apply. Each new team member brings a unique perspective, and we’re always looking to enrich and diversify our charity.
Other roles you may have experience in could include Fundraising, Fundraiser, Community, Community Fundraiser, Community Fundraising, Community Engagement Officer, Volunteer Coordinator, Fundraising Assistant, or Charity Support Officer, Events Fundraiser, Individual
Giving, Supporter Engagement, In Memory Fundraiser, Challenge Events Fundraiser.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Thank you!
About us
We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However, you’re experiencing breast cancer, we’re here.
The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.
About the role
Do you live in the Kent, Sussex or Surrey area, have excellent local knowledge and the enthusiasm to build a fundraising patch?
We’re launching a brand-new role focused on developing and nurturing meaningful relationships with new supporters. If you love connecting with people and want to make a difference for people affected by breast cancer, we’d love to hear from you.
Initially offered as an 18-month contract (with the potential to become permanent), this position will play a key part in an exciting pilot programme designed to grow long-term income through a new, locally based relationship fundraising team.
The successful candidate will have the chance to work on a large-scale project supporting and growing Asda Tickled Pink, our award-winning partnership with Asda and CoppaFeel! which has already raised over £100 million. You’ll work directly with passionate colleagues across Asda stores in your region – driving new fundraising initiatives, inspiring communities and celebrating the incredible generosity of supporters.
This is your chance to build powerful local connections with new supporters – individuals, clubs and societies, and local businesses – and help develop a thriving network of people that share our mission.
About you
With good community fundraising experience, you bring enthusiasm, strong communication skills and a genuine interest in people and relationship building.
You’re proactive, organised and adaptable with a positive approach to trying new things. A natural collaborator, you have a flexible approach to your work and thrive in a busy environment.
You’re confident in approaching new contacts and are experienced in developing new relationships from scratch which have delivered income in both the short and long term. Your approach to supporter stewardship is best in class and you've proven that you can take the initiative to make ideas happen.
Alongside these skills and your previous experience, you have the passion that will help grow engagement and income in your region.
Job description and benefits
Please download the job description and our attractive benefits package.
Primary location of role
This is a remote role, and the candidate will need to be based in the Kent, Sussex, or Surrey area. Regular travel will be required to meet supporters and visit Asda stores in your region, as well as occasional travel to our London office.
When applying
We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please contact the Breast Cancer Now recruitment team.
Our commitment to equity, diversity and inclusion
We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.
Closing date Tuesday 11 November 9am
Interview date 19, 20 November 2025
We reserve the right to close this advert early. Therefore, to avoid disappointment please submit your application as soon as possible, if you’re interested in this opportunity.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Who We Are
Our charity was established in 1992, to provide care and support to people in Sussex, living with and affected by HIV. Over the past three decades there have been huge advances in treatment and care for those affected by the virus. People taking effective anti-retroviral medication (ART’s) can live long lives, with HIV becoming undetectable and untransmittable.
Whilst people who are living with HIV can live longer, many develop other physical co-morbidities as they age and many experience social and self-stigma. Our service users are often from marginalised groups, who often experience inter-sectional discrimination and health inequalities. Many of our service users experience socio-economic disadvantage and have multiple and complex needs.
The Sussex Beacon offers a range of services to people who have been living with HIV for decades through to those who are newly diagnosed. Our services include:
· Community Nurse-led Clinical Service
· Community Outreach Support Services
· Peer Mentoring
· Living Well Exercise Programme
· Day Services and Group Work
In addition to our HIV services, The Sussex Beacon has announced that it is to become a fully inclusive Hospice, providing dedicated Hospice care to the LGBTQ+ community.
The Sussex Beacon has two charity shops in Brighton and an active fundraising team, who help raise the money we need to keep our services running for the people who need them across Sussex.
The Role
This is an exciting time for The Sussex Beacon, as we are about to launch our new 2030 Strategic Plan and move to a new era of delivery, through the evolution of our end of life and palliative care for the LGBTQ+ community. The Sussex Beacon will be the first Hospice of its kind in the country tackling stigma and health inequalities for those who are most marginalised in our community.
We’re looking for an enthusiastic and experienced Mass Participation Lead to join our Income Generation team. Working alongside the Head of Income, you’ll take the lead on planning, delivering, and growing our portfolio of mass participation events, including some of the UK’s most iconic runs:
- Brighton Half Marathon – proudly owned by The Sussex Beacon
- London Marathon
- Brighton Marathon
- Vitality 10k
- London Landmarks Half Marathon
- Great South Run
- Red Run
In addition, you’ll collaborate with the Head of Income on the development and launch of two exciting new events scheduled for 2026/2027.
Key Responsibilities
- Lead on all aspects of mass participation fundraising events, from recruitment and engagement of participants to event-day logistics and post-event stewardship.
- Develop and implement creative campaigns to maximise participant sign-ups, fundraising income, and supporter retention.
- Build strong relationships with participants, corporate partners, and event organisers to enhance The Sussex Beacon’s presence and reputation.
- Support the Head of Income in the strategic growth of the events programme and delivery of income targets.
- Work collaboratively with other members of the Senior Management team to build your understanding of our work and the needs of people living with HIV, LGBTQ+ end of life and palliative care needs and broader health inequalities in the communities we serve.
- Work collaboratively with our Volunteer Co-ordinator to ensure that events are adequately supported.
- Develop and enhance our existing celebrity/high profile runner engagement.
We particularly welcome applications from black, Asian and minority ethnic candidates, disabled candidates, and candidates with lived experience of HIV, as we would like to increase the representation of these groups at The Sussex Beacon.
DBS: Application is subject to a Standard DBS check
The client requests no contact from agencies or media sales.
Thank you!
About us
We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However, you’re experiencing breast cancer, we’re here.
The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services, and care for anyone affected by breast cancer.
About the role
Do you live in Birmingham, Coventry, or the surrounding area, have excellent local knowledge and the enthusiasm to build a fundraising patch?
We’re launching a brand-new role focused on developing and nurturing meaningful relationships with new supporters. If you love connecting with people and want to make a difference for people affected by breast cancer, we’d love to hear from you.
Initially offered as an 18-month contract (with the potential to become permanent), this position will play a key part in an exciting pilot programme designed to grow long-term income through a new, locally based relationship fundraising team.
The successful candidate will have the chance to work on a large-scale project supporting and growing Asda Tickled Pink, our award-winning partnership with Asda and CoppaFeel! which has already raised over £100 million. You’ll work directly with passionate colleagues across Asda stores in your region – driving new fundraising initiatives, inspiring communities, and celebrating the incredible generosity of supporters.
This is your chance to build powerful local connections with new supporters – individuals, clubs and societies, and local businesses – and help develop a thriving network of people that share our mission.
About you
With good community fundraising experience, you bring enthusiasm, strong communication skills and a genuine interest in people and relationship building.
You’re proactive, organised, and adaptable with a positive approach to trying new things. A natural collaborator, you have a flexible approach to your work and thrive in a busy environment.
You’re confident in approaching new contacts and are experienced in developing new relationships from scratch which have delivered income in both the short and long term. Your approach to supporter stewardship is best in class and you've proven that you can take the initiative to make ideas happen.
Alongside these skills and your previous experience, you have the passion that will help grow engagement and income in your region.
Job description and benefits
Please download the job description and our attractive benefits package.
Primary location of role
This is a remote role, and the candidate will need to be based in Birmingham, Coventry, or the surrounding areas. Regular travel will be required to meet supporters and visit Asda stores in your region, as well as occasional travel to our London or Sheffield offices.
When applying
We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions, please contact the Breast Cancer Now recruitment team.
Our commitment to equity, diversity, and inclusion
We’re committed to promoting equity, valuing diversity, and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.
Closing date 9am Monday 10 November 2025
Interview date Tuesday 18 and Wednesday 19 November 2025
We reserve the right to close this advert early. Therefore, to avoid disappointment please submit your application as soon as possible if you’re interested in this opportunity.
Thank you!
Job Title: People and Data Reward Officer
Location: Homeworking with a requirement to occasionally work at Head Office (Vauxhall, London)
Salary: £34,093.64 per annum (Inclusive of £3,000 London Weighting, which may not be applicable depending on your home location and any agreed permanent homeworking arrangement)
Contract type: Fixed Term Contract (12 months)
Hours: 37.5 hours per week
Are you passionate about making a difference through data and people focused initiatives? Refuge is looking for a People Data and Reward Officer to join our People and Culture team.
In this varied role, you’ll report to the People Data and Reward Manager and play a key part in ensuring the smooth and accurate delivery of our monthly payroll, annual pay awards, and employee benefits. You’ll also contribute to the ongoing development and upgrading of our HR systems, alongside providing quality and timely data.
In this role, you will be delivering a responsive range of effective, compliant and customer focused people services that contribute to an inclusive culture, enabling colleagues to sustain high levels of performance and helps Refuge to achieve its Strategic Objectives, and be a great place to work.
You will also be delivering accurate and timely processing of the monthly payroll including the implementation of the annual pay award and employee benefits. The post holder will also be responsible for supporting broader team activities associated with the development of the HR system and pay and reward strategies.
Job Closing Date: 09:00am 25 November 2025
Interview Date: 5 December 2025
The client requests no contact from agencies or media sales.
Thank you!
Closing Date: 11 November 2025
Interviews: Week commencing 17 November 2025
Location: Hybrid working with multi-site working
across both Hospice sites, Selly Park and Erdington
Hours: 37.5 hours per week
Salary: £37,627 - £41,363 per annum
DBS Requirement: Basic Check
Are you a visionary events professional who thrives on creativity, connection, and community? Do you want your work to make a real difference in people’s lives?
Birmingham Hospice is seeking an Events Manager to lead our talented team in delivering unforgettable experiences that raise vital funds and celebrate the compassionate care we provide across Birmingham.
At Birmingham Hospice, we’re united by a powerful mission:
To ensure everyone in our community can access the care of their choice at the end of life.
We’re a values-driven charity where people come first – whether it’s our patients, supporters, or colleagues. With exciting growth plans ahead, now is the perfect time to join us and shape the future of fundraising events in a role that blends purpose with professional development.
About the Role
As Events Manager, you’ll be at the heart of our fundraising strategy – leading a passionate team to deliver a diverse and engaging calendar of events that:
· Captivate our community
· Raise essential income
· Elevate our public profile
From flagship fundraising events to bespoke challenge experiences, you’ll bring innovation and strategic thinking to every project. You’ll work closely with the Senior Fundraising Project Manager to grow our events portfolio and explore new opportunities for income generation and supporter engagement.
What you will bring:
We’re looking for someone who is:
· Experienced in managing successful fundraising or mass participation events
· Driven by targets and thrives on exceeding expectations
· Inspirational in leading and motivating teams
· Creative in developing new ideas and opportunities
· Skilled in stakeholder engagement and relationship building
Why Birmingham Hospice?
· Be part of a supportive, inclusive values-driven, charity where your ideas are valued
· Enjoy a generous benefit package
· Make a real difference in people’s lives
To find out more about this exciting opportunity, please visit the jobs portal on our website.
A UK driver’s licence, business insurance cover, and access to a car for work purposes is essential to this role.
Apply now and lead events that truly matter.
The hospice is committed to developing a dynamic and diverse team, representative of the communities it serves. We ask you, therefore, to complete the Equal Opportunities monitoring form to help us in this aim. We value each person as an individual – whether they are colleagues, patients, family members, carers or supporters, every person matters.
We embrace diversity of culture, background and environment knowing it enriches our workplace and our relationships with our local communities. We are committed to building a culture of inclusion and belonging. We would love to hear from you, about what makes you uniquely you and how this opportunity will support you to succeed.
Registered Charity
101 - 500
We believe that anyone with a terminal diagnosis deserves to live well and make the very most of the time that remains.
The client requests no contact from agencies or media sales.
Thank you!
Regional Manager – Greater Manchester
Fixed term contract for 6 months, continuing subject to funding.
Organisation: One Million Mentors (1MM)
Location: Greater Manchester (hybrid working)
Reports to: Head of Delivery
Help us shape a million brighter futures.
At One Million Mentors (1MM), our mission is simple but powerful — to connect one million young people with one million life-changing mentors. We’re growing fast, and we’re looking for an ambitious, relationship-driven Regional Manager to lead our impact across Greater Manchester.
�� What You’ll Do
You’ll lead the delivery of our mentoring programmes across the region — building partnerships, recruiting mentors and mentees, and ensuring every match has a lasting impact.
- Establish 150+ new, high-quality mentoring matches each quarter.
- Lead 1MM’s expansion across Greater Manchester by building partnerships with local employers, councils, schools, colleges, youth charities, and community organisations.
- Use the 1MM digital platform to manage matching, reporting, and user support.
- Ensure all mentoring activity meets quality assurance KPIs.
�� Who You Are
You’re an energetic connector and organiser who thrives in a fast-paced, target-driven environment — someone who believes deeply in the power of mentoring and social action to change lives.
You’ll bring:
- Programme development experience at management level, including regional planning and event delivery.
- A track record of working to ambitious targets in a performance-focused environment.
- Proven outreach and engagement skills to secure new partnerships.
- Ability to deliver or facilitate programmes, including recruitment against challenging targets.
- Excellent relationship management, including working confidently with senior stakeholders.
- Very strong spreadsheet and IT skills (especially Google Sheets and MS Excel).
- A confident, self-motivated approach, maintaining high standards and focus even in changing circumstances.
- A genuine passion for mentoring and social impact.
�� Why Join Us?
- Be part of a national movement empowering young people through mentoring.
- Work within a passionate, purpose-driven team that values collaboration and innovation.
- Enjoy hybrid working, flexibility, and opportunities to grow.
- See the tangible difference your work makes every single day.
�� Ready to lead mentoring across Greater Manchester?
Join One Million Mentors and help us create one million mentoring moments that matter.
For details on how to apply please see the Job Pack attached.
Applications that do not have a cover letter will not be considered.
Interviews will be held on Tuesday 2nd December over MS Teams.
Registered Charity
6 - 10
To transform our society by connecting one million young people with one million opportunities.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Gypsy, Roma and Traveller communities experience some of the starkest inequalities of any groups in the UK. In this role, you will be working as part of the Policy and Public Affairs Team, to tackle the root causes of inequalities faced by Gypsy, Roma and Traveller communities.
As Policy and Research Officer, you will play a key role in strengthening our policy, research and public affairs work across our priority areas: accommodation, tackling hate, financial and economic inclusion, health, and education.
The postholder will support work to influence decision-makers, amplify the voices of Gypsy, Roma and Traveller communities, and advocate for fairer laws and policies.
The role involves undertaking research, producing evidence-based briefings, supporting parliamentary engagement, and working with partners to promote equality and human rights.
Due to the nature of the role, the successful applicant will need to be based in our Brighton office, and we may be able to accommodate a degree of flexible working subject to successful completion of a three-month probation period.
Key Responsibilities
Policy and Research
- Undertake research, analyse data, and produce high-quality briefings and reports.
- Monitor and respond to government consultations and emerging policy issues.
- Contribute to reports and other external submissions, such as human rights treaty monitoring and select committees.
Parliamentary and Public Affairs
- Support the organisation’s role as Secretariat to the All-Party Parliamentary Group on Gypsies, Travellers and Roma, including liaising with parliamentarians, drafting parliamentary questions and correspondence, and organising events.
- Work with colleagues and partners to influence decision-makers and ensure the experiences of Gypsy, Roma and Traveller communities are heard.
- Build and maintain effective relationships with stakeholders across sectors.
Other Key Responsibilities
- Deliver on designated work streams, ensuring objectives and deadlines are met.
- Contribute to the development and delivery of project plans and track progress against agreed outcomes.
- Gather and present data for monitoring and evaluation reports to funders.
- Provide the necessary administrative support for the policy and public affairs work.
- Ensure all work complies with organisational policies on confidentiality, safeguarding, and equality.
- Undertake other duties as reasonably required.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!
We are looking for Senior Operations Contracts Lead
Salary: £40,000 - £50,000 pro rata
Location: Flexibility to allow working from home - typically this will be up to two days each week - with an expectation of a minimum of three days spent in face-to-face, in-person contact (e.g. in Women’s Centres, Estates or external visits), and one of these days being a monthly visit to Head Office (the purpose being for interaction with colleagues and Central functions)HMP Peterborough and HMP Bronzefield
Hours: 35 hours per week
Contract: Fixed Term - until 31st May 2026
This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.
Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting.
About us
Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.
We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.
Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.
About the role:
As an experienced senior manager with a proven track record of leadership in providing services to women in contact with the criminal justice system and working with partners and funders, you will manage criminal justice projects, work to develop and expand our services and partnerships and manage criminal justice managers and other staff as required.
You will work with the management team to ensure, manage and oversee that the services work within the budget, are complaint with financial regulations, policies and procedures, and meet funding and Advance requirements.
About You:
To be successful as the Senior Operations Contracts Lead you will need the below experience and skills:
- A thorough understanding of and knowledge of the issues relating to women in the criminal justice system
- A sound knowledge of safeguarding adult and children principles, child abuse, child protection issues and safeguarding
- A good knowledge and understanding of organisational systems and frameworks, line management and project management
- Significant experience, likely to have been gained over several years, of strategic planning and operational management at a service manager level, and developing and delivering services at senior service management level
- Significant experience of working with women and/or service users with a complex range of needs, particularly within the criminal justice system, in custody and/or community.
- Experience of developing relationships with funders/commissioners and achieving required outcomes
- Experience of implementing quality assurance frameworks, monitoring, evaluating and measuring impact
- Strong influencing skills, enthusiasm, self-confidence, excellent verbal and written communication and presentation skills , and a can do proactive solution focussed approach
- Strong negotiating skills and the ability to build strong and effective relationships and partnerships, dealing with ambiguity and resolving conflict effectively, achieving the right outcomes for the organisation, collaborating and networking
- Able to think, act and plan strategically to develop practical and creative solutions to the management of existing and new services and complex problems that may arise while maintaining high levels of diplomacy and professionalism
How to apply:
Please submit your up-to-date CV with a supporting statement. Please note that only applications made via the job advert on the Advance careers page, and those that include a cover letter will be considered.
- Closing Date for Applications: Sunday 23rd November 2025
- Interviews are taking place on a rolling basis
*Advance reserves the right to close the advert early, or on the appointment of a candidate.
What we can offer you - Employee Benefits:
- A 35-hour working week
- An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)
- Additional days off to celebrate International Women’s Day, and for religious observance and moving home
- Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
- Pension scheme
- Enhanced maternity/adoption provision
- Access to our Employee Assistance Programme
- Employee eye-care scheme
- Clinical supervision for front line staff and first line management roles
- Refer a Friend Scheme - £250 for each referral who passes probation
- Organisation wide away days
- One-week paid carers’ s leave
- Career development pathways
**************************************************************
Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team via the Advance website and will aim to make the necessary arrangements to accommodate your needs.
Diversity, Inclusion and Equal Opportunities
We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.
Safeguarding
Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.
Thank you!
Job Description
Job Title: | Family Support Worker |
Location | RMC operates four branches located in Birmingham, Wolverhampton, Walsall, and Dudley. The successful candidate will be based at the Birmingham, or Wolverhampton site and will be required to travel to all branches as needed. This is an in-person, on-site role with no hybrid or remote work options available |
Reporting To: | Deputy Regional Resettlement Manager |
Salary and benefits: | £23,500-£25,000 (dependent to experience) Additional Benefits: · Company-matched pension scheme · Employee assistance program · Health and wellness support · Mental health resources · Comprehensive training and opportunities for career advancement |
Hours: | 35 hours per week, Monday to Friday, from 9:00am to 5:00pm. |
Contract: | Fixed term till 31 March 2026 |
Annual Leave: | 21 days + 1 concessionary day and 8 Bank Holidays |
About the Role
The Refugee and Migrant Centre is seeking a dedicated and compassionate Family Support Worker to join our Resettlement Department. As part of our mission to assist refugees and migrants in overcoming barriers to integration, this role will play a key part in helping newly arrived refugees settle into their new communities with confidence and independence.
RMC is a well-established charity with over 25 years of experience working with vulnerable refugees and migrants. We provide a range of services, including immigration advice, housing support, welfare assistance, and employment guidance. Our work ensures that refugees and migrants receive the necessary support to become equal citizens in the UK.
Purpose of the Role
The Family Support Worker will support newly arrived refugees and their families, enabling them to navigate the complex challenges of settling into the UK. Working closely with our multi-skilled resettlement team, you will deliver holistic support to refugees across a range of services, including welfare benefits, housing, health, education, and employment. You will also play a key role in empowering families to build their confidence, independence, and long-term integration into the community.
Main Duties and Responsibilities
Client Support & Case Management:
- Manage a caseload of newly arrived refugee families, providing tailored support to meet their specific needs.
- Conduct home visits and orientation sessions to welcome clients to their new community and complete holistic needs assessments.
- Develop Personal Integration Plans for each household on a quarterly basis, helping them set goals for long-term independence.
- Coordinate support with external agencies and specialists to address clients’ needs, ensuring seamless service delivery.
- Support families with housing, welfare benefits, education, healthcare, and employment.
- Assist with registration for healthcare services (GPs, dentists, opticians) and support with medical assessments.
- Facilitate access to education for children and English for Speakers of Other Languages (ESOL) classes for adults.
- Provide guidance on immigration matters and ensure the correct paperwork is in place, including registering for Biometric Residence Cards and supporting welfare benefit applications.
- Ensure clients are financially supported by applying for relevant welfare benefits and assisting with mandatory reconsiderations as required.
Integration & Independence:
- Help clients develop the skills and knowledge to achieve independence, focusing on self-sufficiency and integration into the local community.
- Support families in securing suitable accommodation, liaising with landlords, housing providers, and relevant stakeholders.
- Provide ongoing orientation on UK systems, including financial rights and responsibilities, social services, and community resources.
- Encourage social integration by organising outings and community events to foster connections with local services and other refugees.
Partnership Working & Community Engagement:
- Work closely with a range of internal and external stakeholders to ensure that refugees have access to the services and support they need.
- Act as the lead contact for other agencies involved in supporting your clients, ensuring a collaborative approach to case management.
- Promote the long-term integration of refugees by identifying and facilitating opportunities for engagement with mainstream services.
Administrative & Reporting Duties:
- Maintain accurate and up-to-date records of client interactions and case progress, ensuring compliance with organisational policies.
- Provide written reports and case updates as required by the Resettlement Coordinator and Manager.
- Contribute to the development and improvement of services based on monitoring and evaluation feedback.
General Responsibilities:
- Uphold RMC’s values, principles, and policies, including those related to equal opportunity, confidentiality, and impartiality.
- Attend team meetings, training sessions, and contribute to service development initiatives.
- Provide feedback and suggestions for service improvements to ensure the best outcomes for refugees and migrants.
- Carry out other duties consistent with the nature of the role and in support of the Resettlement Department’s objectives.
Person Specification
Essential:
- Experience working with vulnerable individuals, particularly refugees or migrants.
- Strong understanding of the challenge’s refugees faces during resettlement and integration.
- Proven ability to manage a caseload and create detailed support plans.
- Experience in working with external agencies and coordinating services for clients.
- Excellent communication skills, both verbal and written, with the ability to engage effectively with refugees, stakeholders, and service providers.
- Ability to manage sensitive and complex cases with a person-centred approach.
- Knowledge of UK welfare benefits, housing rights, and immigration services.
- Ability to maintain accurate records and use IT systems to document casework.
- Cultural competence and a commitment to diversity, equality, and inclusion.
- Ability to work flexibly and independently, including delivering outreach services.
- Fluent in Farsi/Pashto and English.
Desirable:
- Experience working within a multi-disciplinary team, supporting volunteers to achieve client outcomes.
- Knowledge of community languages (particularly relevant to refugee populations) would be advantageous.
- Experience in delivering outreach support to families in their homes and community settings.
- Full UK driving licence and access to a car.
Flexibility
To achieve the objectives of this role, a degree of flexibility is essential. The post holder may be required to undertake duties not specifically listed above, provided they fall within the scope of the role and are appropriate to the pay grade. Accordingly, this job description will be reviewed periodically in consultation with the post holder to ensure it continues to reflect the responsibilities and duties of the position accurately.
Equal Opportunities
We are an equal opportunity employer and welcome applications from all suitably qualified candidates, regardless of gender identity or expression, ethnicity, nationality, religion or belief, age, sexual orientation, disability, or any other protected characteristic. We recruit and develop our people based on merit and their commitment to achieving positive outcomes. We are dedicated to creating an inclusive and supportive workplace where everyone can thrive.
Closing date: Tuesday, 30 September 2025, by 5:00 pm.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
Please note that if you require employer sponsorship to extend your right to work in the UK, the Refugee and Migrant Centre is not able to support visa sponsorship.
