Communications Engagement Manager Jobs
As an experienced Partnerships Manager, you will have a flair for identifying and nurturing corporate and community partnerships. And, for crafting compelling propositions and proposals that align to our charity goals and are tailored to our target audiences. The ideal candidate is a proactive, creative thinker, who is outcomes-focused and enjoys working in a small close-knit team.
We encourage you to apply if you like a challenge and will thrive on being given the responsibility to work autonomously to cultivate and oversee transformational relationships.
Resuscitation Council UK’s (RCUK) Communications and Engagement Department delivers creative communications and authentic engagement activities that support the organisation’s Vision to 2030, which is to ensure that everyone in the UK has the skills they need to save a life and receive appropriate resuscitation.
Main duties and responsibilities
Partnership Management
- Responsible for coordinating, managing and supporting RCUK’s collaborative activity with community and corporate partner organisations in the UK.
- Act as the central link between partner organisations, and our patient and public voice group.
- Manage relationships with both corporate and community partnerships developing strong new relationships and strengthening existing relationships, liaising with internal and external stakeholders at all levels.
- Take leadership for all operational aspects of our community and corporate partnerships, including the quality of partnership bid documents and correspondence received by the partner, and any day-to-day matters.
- Work closely with the Media and Campaigns and Policy and Public Affairs departments on campaigns and parliamentary engagement opportunities. Jointly working with the Media and Campaigns Manager to align the right partner/s with campaigning activities.
- Writing press releases to announce new partnership relationships and promote partnership events locally.
- Work closely with teams in RCUK to identify and develop growth opportunities for new and existing partnerships.
- Ensure RCUK discharges its responsibilities in relation to involvement/consultation with our patient and public voice group. Implementing and developing community and commercial strategic relationships with organisations, in accordance with Resuscitation Council UK’s overarching, objectives and goals.
Strategy and Planning
- Lead on the implementation of a new partnership strategy for RCUK working closely with the Director of Communications and Engagement and key internal stakeholders, ensuring it remains relevant and develops across the life of our partnership activity.
- Lead on developing bespoke individual plans for each partner relationship.
- Lead on proactively researching and developing a pipeline of new partners whose values and mission align with the RCUK vision, presenting progress in monthly stakeholder meetings.
- Develop compelling partnership propositions and presentations for corporate prospects, ensuring alignment with our values.
- Chair a monthly partnership forward planning meeting with internal stakeholders and key members of the Senior Leadership Team.
- Look for specific income-generating partnerships that will help fund our campaigning activity.
- Continually monitor and evaluate each partnership to ensure objectives are being met in line with both RCUK and the partners' expectations.
- Setting KPIs for each of our corporate and community partnerships.
- Effective corporate account management - managing multiple and high-value partners.
Relationships
- Effectively manage the relationships with partners at all levels including internal stakeholders.
How to apply
Please email your CV, covering letter and diversity monitoring form to us with 'Partnerships Manager' in the subject line.
The closing date for applications is Midnight on Thursday 18 April 2024.
Interviews for this role will take place in person on Monday 29 April 2024.
The client requests no contact from agencies or media sales.
We have an opportunity for a Customer Communications Specialist to join the Corporate Affairs Team on a 12 month fixed term basis, working 30 hours a week.
You'll be based from our Basingstoke office, although with offices in Bristol, Christchurch, Exeter and Newbury, we can be flexible on your base location.
The role will combine both home and office working to ensure a positive work/life balance.
The Role
You'll support the business in achieving its priorities through effective customer communications, advising on the right channels and messages to keep SNG's customers informed and engaged.
As a Customer Communications Specialist you'll create, develop, execute and project manage strategic and tactical communication plans. This will involve producing and delivering creative, engaging content and campaigns for our customers through multiple channels, including web, social media, email and SMS, direct mail and more.
It's an exciting time at SNG as we integrate our communications for former Sovereign and former Network Homes customers and establish a Community Foundation. You'll be part of supporting the transformation and change programme as we move forward together.
Other key responsibilities include:
- Working closely with key stakeholders, listening to and understanding their communication requirements and providing them with expert support.
- Working to align customer communications with external and internal communications, and with our strategy and values.
- Managing and measuring the effectiveness of our communications, including external benchmarking and best practice.
- Understanding the pressures and issues facing the social housing sector and keeping up to date with best practice in Communications and PR, particularly changes to communications innovation, legislation and codes of practice and sharing this insight with colleagues.
What we're looking for
This position would suit candidates who have previous Customer Communication experience, possibly in a housing association, local authority or similar non-profit organisation.
- Excellent written communication and interpersonal skills, including the ability to adapt your tone and write copy/create campaigns designed to generate a response or change in behaviour.
- Demonstrable experience of producing engaging customer content and campaigns.
- Experience of briefing and working with designers and creatives.
- A good understanding of MS Office packages, including Word, Excel and Publisher.
- Use of email marketing and social media management platforms and tools.
- Experience of working to deadlines and achieving targets through own work and the work of partners.
- Work well within a small team and on your own initiative.
- Be highly organised with a methodical approach.
You may need to travel between our offices and attend external events on occasion, so you'll need access to transport and be happy to travel.
What we can offer you
As a member of the Corporate Affairs Team, you will be part of a friendly, innovative and dynamic working environment.
We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation.
Some of our benefits include:
- £450 yearly flexible benefit pot to use against benefits of your choice
- Flexible working
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- A chance to buy or sell holiday as part of our flexible benefits package
- A generous pension scheme matching up to 12%
- Life cover as soon as you join us
- You will be a part of our Recognition scheme where you can be gifted retail vouchers
- A range of wellbeing discounts including Gym Memberships
- A wide selection of other benefits available
About us
It's an exciting time to be a part of the team as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 84,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations.
We invest for the long term - in individual homes, our customers and work with partners, to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength will enable us to meet housing needs, regenerate places and build on the existing strengths in our communities.
We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
About Hope for the Young
Hope for the Young is on a mission to remove the obstacles to young refugees and asylum-seeker’s education and well-being through a bespoke package of one-to-one mentoring, advocacy, and financial support.
Founded in 2008, Hope for the Young has grown from a small grant-making charity led by its Trustees to an organisation that, last year, worked closely alongside 135 young people, with 11 staff members, and 150 dedicated volunteer mentors.
Our Mentoring Programme operates London-wide and matches young refugees and asylum-seekers aged 16-25 with trained volunteer mentors who provide tailored one-to-one support and advice according to their needs.
Our Grants and Advocacy Programme promotes equal access to education for young refugees and asylum-seekers across the UK whose immigration status makes them ineligible for student finance, and those who are facing extreme financial hardship. We provide educational bursaries that pay for tuition fees, living allowances, and travel expenses alongside tailored advocacy support and advice throughout their studies.
As we embark on our next 3-year strategy, we are seeking an exceptional and proactive leader who can oversee all aspects of our Fundraising and Communications at Hope for the Young, bring fresh ideas, and drive the organisation forward.
About the Role
As our Fundraising and Communications Manager, you will play a pivotal role in advancing our mission and expanding our impact so that more young refugees can access the education and one-to-one support they need to rebuild their lives in the UK. You will be responsible for developing and implementing strategic fundraising campaigns, cultivating relationships with donors and supporters, writing funding applications, and effectively communicating our message to a range of audiences.
Key Responsibilities:
- Develop and execute innovative fundraising strategies to generate substantial income towards Hope for the Young’s programmes.
- Cultivate relationships with individual donors, corporate partners, and foundations to build diverse and sustainable income streams.
- Draft high-quality funding applications to trusts, foundations and statutory sources, working with external consultants as required.
- Plan and oversee fundraising events, campaigns, and appeals, ensuring maximum engagement and participation.
- Provide excellent donor stewardship through high-quality updates and monitoring reports, face-to-face meetings, and other key communications.
- Create compelling content for our website, impact reports, newsletters, videos, and social media to enhance brand awareness and drive donor engagement.
- Shape the fundraising and communications team through recruiting and managing new staff members, consultants, and volunteers where required.
- Collaborate with our team and young people to develop impactful storytelling initiatives that highlight the experiences and achievements of young refugees.
- Monitor and evaluate the effectiveness of fundraising and communications efforts, making data-driven decisions to optimise outcomes.
- Take responsibility for ensuring donor records are up to date on our database (Salesforce) for effective supporter communications and engagement.
About you
- Proven experience in a similar role with a track record of generating substantial income from new and existing donors.
- Exceptional written and verbal communication skills, with a talent for storytelling and crafting compelling narratives.
- Extensive trust fundraising experience including researching, drafting, and submitting funding applications and overseeing multiple reporting deadlines.
- Outstanding interpersonal and networking skills with the ability to build, inspire, and maintain relationships with diverse stakeholders including foundations, high-net-worth individuals, and corporate partners.
- Proficiency in digital marketing tools, social media platforms, and fundraising software.
- Highly organised, proactive, and self-motivated, with a ‘can do’ approach and the ability to juggle multiple tasks and deadlines.
- Passion for Hope for the Young’s work and a commitment to making a positive impact on the lives of young refugees.
This is a fantastic opportunity for someone to develop their career within a dynamic, enthusiastic and supportive team. As the organisation grows and the role develops, there will be scope to grow and shape Hope for the Young’s fundraising and communications team to maximise impact. Hope for the Young is committed to diversity, equity and inclusion and particularly welcomes applications from underrepresented groups and from those with lived experience of the asylum system.
What we offer
- 25 days annual leave, plus bank holidays
- Flexible working options with 1 day required in the office
- Employee Assistance Programme
- £500 Learning and Development budget per year
- A friendly, welcoming, and supportive team
- Quarterly team building days and well-being activities
- Opportunity to work closely with young people from refugee backgrounds and make a meaningful impact
Please send your CV and a cover letter, explaining how your skills and experience meet the requirements of the role, and why you're the ideal candidate to join our team.
The client requests no contact from agencies or media sales.
With the recent publication of the first national Kinship Care Strategy, this is an exciting time to join our growing and impact driven charity. Importantly, you’ll be committed to our mission to improve recognition and support for kinship families, and you’ll be ready to play an integral role in creating a system that works for kinship families so they are more able to find the support they need, when they need it.
Kinship is seeking to recruit an experienced individual to lead on developing strategic relationships with partners to support the successful delivery of our new national Kinship Carer Training and Support Service, funded by the Department for Education.
This role will suit a proactive and dynamic individual with the ability to plan and deliver a national approach to map organisations and services that are in contact with kinship families, develop effective relationships, and create referral pathways into the Training and Support Service. Working with a range of stakeholders including schools, healthcare providers, national and local charities, and cultural and faith organisations, you will help connect the ecosystem of support for kinship families across England.
Excellent communication and presentation skills, accurate and timely use of our Salesforce CRM, effective collaboration across teams within Kinship and excellent attention to detail will be key to achieving our goals.
What you'll be doing:
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Working with the Head of Network Development to plan and execute a new strategic approach to developing partnerships with relevant organisations
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Building an up-to-date and accurate picture of the organisations in contact with kinship families
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Leading on the development and ongoing management of partnerships across a wide range of organisations including education and health, charities and cultural and faith groups
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Establishing connections between partner organisations, the Training and Support team, peer support groups, Kinship’s services, and the wider ecosystem of kinship support
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Proactively using our Salesforce CRM database to record, collate, and analyse information to inform delivery and evidence effectiveness of your work
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Collaborating effectively with internal colleagues and external partners to collect and share information and to develop and deliver effective plans to reach and engage kinship carers
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Collaborating with the marketing team to develop integrated plans or reaching and promoting Kinship to key organisations
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Being a credible and knowledgeable face of Kinship, including preparing and delivering high quality presentations, in person and online, to raise awareness about the Training and Support Service and other services and programmes
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Promoting available resources including the online information hub, Kinship Compass to kinship carers
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Collaborating with partners to attend awareness raising workshops on the Training and Support Service, establish referral pathways, and improve signposting to support
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In collaboration with the training team, supporting the development and delivery of high quality and engaging training and support roadshows and events for kinship carers
What you’ll need to demonstrate:
Essential Requirements include:
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Experience of delivering a strategic engagement plan to develop strong, collaborative relationships with a range of stakeholders, ideally in a relevant role and organisation
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Experience of proactively and successfully identifying and securing new relationships, managing a pipeline, and account managing relationships
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Excellent project management skills with proven ability to work across teams and coordinate work and activity to achieve organisational objectives
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Ability to respond quickly and effectively to external opportunities and developments
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Excellent communication skills, with an ability to present information clearly, accurately, and persuasively
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Ability to represent Kinship confidently and effectively with a range of audiences
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Experience of using databases to manage and build relationships (ideally Salesforce)
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Experience of working in a fast-paced environment, responding with flexibility and agility to changing and competing priorities and emerging opportunities
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Able to work on own initiative and take responsibility for own area of work
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Ability to apply Equalities, Diversity and Inclusion Principles in all areas of work
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Empathetic, with an understanding of the lived experience of kinship carers and the children and young people they care for.
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Confident user of Word, Excel and PowerPoint
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Ability to travel to meet the needs of the role
Desirable
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Experience of kinship care
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Own vehicle and clean driving license
Kinship is an equal opportunities employer. We warmly welcome applications from appropriately qualified people from all sections of the community and aim to promote diversity.
The client requests no contact from agencies or media sales.
BACKGROUND
CARE’s vision is to seek a world of hope, inclusion, and social justice; where poverty has been overcome and people live in dignity and security. CARE puts gender equality, diversity, and inclusion at the centre of all we do because we know that we cannot overcome poverty and social injustice until all people have equal rights and opportunities. CARE’s Vision2030 places gender equality at the heart of our ambitions and it radiates through all our work at the level of individuals, teams, the organisation, our programs and our partnerships.
CARE International (CI) is among the world’s largest international non-governmental humanitarian relief and development Confederations. Drawing on its 75 years of experience, through its 21 Members, Candidates and Affiliate, as both a practitioner and thought leader, CI’s work reaches over 100 countries worldwide to save lives, defeat poverty and achieve social justice.
At the core of the Confederation is a small, globally distributed Secretariat, which provides coordination and support to its members in many areas as governance, strategic planning, communications, membership development and accountability and advocacy. CARE International is committed to gender equality and inclusion, gender justice, human rights and women’s and girls’ empowerment. This commitment is manifested at the individual and team level as well as in our programming, communications, fundraising and advocacy.
POSITION SUMMARY
The main purpose of this role is to provide day to day support to the management of CARE International’s global platforms (website and social media), monitor performance and support effective and timely communications planning globally. This is an exciting entry level position for those passionate about digital communications and engagement, and its intersection with social justice.
Main Responsibilities: - Key areas of responsibility but not limited to:
Support to Global Digital Platform Management (70%)
· Support the day-to-day management of CARE International Secretariat’s digital platforms including website and social media.
· Producing copy and graphics according to the guidelines agreed with Global Content Manager.
· Editing and uploading content to the CARE International website according to the digital strategy and guidelines set by the Global Content Manager.
· Act as the focal point for contact with the website development agency, overseeing technical upgrades and developments
· Support communications planning including management of a global external calendar with relevant dates and events to guide digital content creation.
· Support the management of social media dashboards and the elaboration of performance analysis with a view to improving outreach and optimizing content.
· Support the knowledge management of relevant materials for the digital content team.
· Actively seek out new trends and opportunities in the digital space.
· Support the Global Content Manager in other activities as required.
Support to Global Communications Working Group Coordination (20%)
· Support the Global Content Manager in implementing global communities of practice and content support.
· Manage internal engagement plan and calendar for communications team, ensuring timely coordination moments, sourcing translations, and setting up technical requirements
Support to Advocacy and Communications Department (10%)
· Work with the Knowledge Management and Learning officer in support of strong internal communications, in alignment with the wider CI Secretariat, using the latest digital technologies to support confederation engagement with the work of the CI Secretariat.
WORKING RELATIONSHIPS
Internal
CI Secretariat staff, CARE International communications staff and communications colleagues in the wider CARE network.
External
Work with suppliers
Team
Reports to the Global Content Manager, works closely with the Knowledge Management and Learning Coordinator, the Humanitarian Communications team and wider advocacy team.
Supervisory responsibilities
None
QUALIFICATIONS & EXPERIENCE
Required
· 1-2 years of experience in website and social media management
· Solid understanding of communications principles and approaches and excellent communication skills
· Experience working with a Content Management System, with an understanding of SEO principles. Knowledge of Drupal a distinct advantage.
· Competent in the use of Canva or similar platforms for social media content production. Knowledge of Adobe Creative Suite, video-editing software, and graphic design skills a distinct advantage.
· Excellent command of the English language. Knowledge of French, Spanish or Arabic a distinct advantage.
Desired
· Experience in digital communications and content production for an international relief or aid organization
· Strong knowledge of CARE's work or work of peer organization
· Project management experience
· Experience with tools and platforms for knowledge management such as Sharepoint, and Microsoft Teams
· Experience in monitoring content performance using analytics tools for social media and web and in ways that have improved performance and audience engagement
· Degree in Communications, Media, Film, Social Development or related field
Work attributes:
· Proactive approach to work planning and prioritisation
· Ability to work under pressure and deliver to deadlines
· Excellent attention to detail
· Good communication and team-working skills
· Demonstrable interest in, and knowledge of, CARE's work, international development and humanitarian relief, especially on issues impacting gender equality
· Commitment to diversity, inclusion and anti-racism
CARE International is committed to preventing all unwanted behaviour and all forms of misconduct at work, including fraud and corruption and sexual harassment, exploitation and abuse, and child abuse. Everyone who works for CARE is expected to share this commitment and work within CARE International’s Safeguarding Policy and sign our Safeguarding Code and Conduct.
CARE International is committed to a safe recruitment process to help attract and appoint the right staff for the role and responsibilities set out in the vacancy notice. All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records and terrorism finance checks. We will seek at least two references, one of which must be your most recent employer. In addition, we participate in the Misconduct Disclosure Scheme and will request information from job applicants’ previous employers, about any findings of sexual exploitation, sexual abuse, child abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By applying, you confirm your understanding and agreement of these checks.
CARE seeks to improve the lives of the most marginalized, particularly women and girls. Our diversity is our strength. We encourage people from all backgrounds and experiences to apply.
The client requests no contact from agencies or media sales.
WEBSITE AND CONTENT MANAGER
Full Time, 35 Hours per week
(Monday to Friday, 9am to 5pm)
Salary Range £31,500 to £33,000 per annum (Depending on Experience)
Based at The Frances Hay Centre, Banbury with the possibility of hybrid working
We are looking for a creative and experienced individual to lead us through a period of continuous improvement and development across our website.
Role purpose
The Website and Content Manager is responsible for attracting and converting audiences through our website (WordPress) through the day-to-day operational management of content and features, including data insight, analysis, testing and measurement. Critically and fundamentally, it is expected that the postholder will drive improvements to the accessibility and inclusivity of our website and content.
About us
At Dogs for Good, we believe that dogs, and the bond we share with them, can help people lead happier, healthier and more independent lives. This is an exciting time to join the organisation as we embark on a bold, new strategy to move to a more community-led model, alongside a greater emphasis on training, education and advocacy. Over the next five years, this will increase the impact in our three priority areas – improving the quality of life for people and dogs; increasing the understanding of the value of connection with a dog; and creating a more inclusive society.
Why work with us?
We know how competitive the market is for hiring multi-skilled digital leaders who can simultaneously spot an opportunity to improve conversions on a website, have a conversation in Plain English with a developer and influence a team to get behind them… however, how many employers can offer daily puppy content? SO MANY PUPPIES!
On a serious note, we are looking for someone to join our small but dedicated communications team at a time when we are preparing for a website refresh (Discovery is due to complete imminently followed by Build) and we want to make sure that we optimise every piece of content and every feature available in the long-term. We know that this takes dedicated resource and continuous improvement.
Salary – £31,500 – £33,000. In addition we offer a range of great benefits, including 25 days annual leave, plus additional time off between Christmas and New Year (and not working your birthday!); a generous contributory pension scheme; hybrid working, a great office environment (that’s also shared with our dogs) on the edge of Banbury.
To apply, please send a copy of your CV with a covering letter explaining why you are right for this role in accordance with the Selection Criteria, Please note we cannot consider your application for this vacancy without a completed Equal Opportunities Monitoring Form. If we receive your Covering Letter and CV without the Equal Opportunities Form, your application will not be considered in the short listing process.
When you send your application email, please make it clear which vacancy you are applying for.
Recruitment timeline
Closing date for applications – noon on Monday 22 April
1st interviews will take place via Microsoft TEAMS on Wednesday 1 May
2nd interviews will take place at our Centre in Banbury on Wednesday 8 May
An exciting opportunity to support the development and lead the delivery of a new Communications Strategy to enhance the SOS brand, engage and inspire target audiences, support partnerships and develop opportunities to promote thought-leadership.
This is a really exciting time to join SOS as we deliver our ambitious new strategy to 2030 – our Conservation Greenprint – to scale up our work in partnership with frontline conservation NGOs and forest-edge communities in Sumatra.
The Marketing and Communications Manager will have the freedom to develop the organisation’s strategy to enhance our reach, support income generation and hone our messaging to inspire new and long term support for our vision to see wild orangutans thriving in resilient rainforest landscapes.
A key part of the Fundraising & Communications team, this role reports to, and will work closely with, the Development Director and fundraising colleagues to amplify campaigns and activity. Key to the success of this role will be the ability to build strong relationships with our Sumatran-based Story Teller, our Programmes team and our partners to keep abreast of impact on the ground and tell these stories.
The ideal candidate is creative, organised, able to work under their own direction while also strong in a team. An excellent writer and communicator with people at all levels and across multiple channels and platforms – confident and keen to create content as well as able to keep sight of the big picture and make recommendations for strategy and direction. If this is you, please download the candidate pack to find out more, including details of how to apply.
The client requests no contact from agencies or media sales.
The Role
As Marketing & Communications Manager, you will play a crucial role in shaping and implementing a comprehensive marketing strategy for SafeLives. You will work closely with the Head of Communications and Marketing, who will set the overall direction for our work to build brand credibility, communicate our Whole Picture strategy and market our products and services. You will also line manage the Communications Officer.
Your role will be instrumental in shaping stakeholder perception, raising awareness and securing support, making our key messages compelling and our content engaging, helping us visibly shift the conversation and drive real change in the UK’s domestic abuse response.
You will support the development and implementation of our brand, and you’ll take ownership of our digital channels and work with the Head of Team to develop our digital strategy and annual plan.
You’ll lead marketing campaigns planning for key areas of work, including our practice and training offers, helping to bring together robust data, the voice of survivors, and the view of practice experts to position SafeLives at the centre of the conversation with key decision makers and influencers.
Benefits include a generous package, including:
- 34 days’ holiday, including public holidays
- Flexible working, e.g. compressed hours
- Cycle-to-work scheme
- Eyecare vouchers
- Pension scheme with 4% employer contribution
- Childcare vouchers
- Employee assistance programme
- Clinical supervision
- Holiday purchase scheme to buy up to an additional 5 days
- Enhanced family leave policies
- Enhanced sick pay
- Professional development fund
- Individual learning budget
- Restorative practice training
- Time off in lieu
If this challenge sounds as exciting to you as it does to us and you believe you have the qualities we have described, please take a look over the job description and submit a 500-word cover letter and CV.
Closing date: Monday 1st April 2024.
SafeLives is a committed provider of equal opportunities for all; please see our job description for full details.
No agencies, please.
JOB PURPOSE: As Supporter Engagement Manager, you will lead the Supporter Engagement Team developing the strategy for delivering exceptional donor journeys for our supporters. You will be responsible for leading on delivering excellent customer service, ensuring that all supporters are engaged with appropriately and receive exceptional supporter care and are encouraged to continue their support. Data capture, accurate income processing and timely thank you acknowledgements are key to this role. Managing and evaluating the trends of our supporters through this captured information to better engage people with the charity long term. You will continuously improve processes and procedures to ensure all our donors and supporters have a great experience supporting Bluebell Wood Children’s Hospice.
SALARY: BAND L £36,334
MAIN DUTIES & RESPONSIBILITIES
· Develop and implement a Supporter Experience strategy, consulting with colleagues from across the charity to set clear long-term and short-term objectives, with KPI based engagement targets.
· Monitor and review team performance against these and provide regular reports to the Income Generation and Communications Director.
· Recruit and manage your team effectively to deliver excellent supporter engagement across all channels including telephone, email, postal and social media enquiries.
· Manage and support the reception department for the Hospice, ensuring that this functionality delivers the key objectives set out by the Supporter Engagement strategy, proving excellent family and customer experience at every touch point.
· Carry out regular one to ones and appraisals and have clear objectives and meet agreed KPIs, within agreed timescales.
· Be responsible for ensuring supporters receive the highest standard of customer service and that all Bluebell Wood fundraising income is processed, thanked, and banked in a timely manner.
· Ensure all requests for materials from supporters are fulfilled in line with the specific supporter journeys and provide support and advice to our supporters with their fundraising activity.
· You will be responsible for the Supporter Engagement budget; setting, monitoring, and reporting on income and expenditure. Taking action to address overspends, manage resources, and capitalise on opportunities.
· Be an active member of the Income Generation management team, working to devise and deliver a clear supporter experience and create effective and engaging supporter journeys for all audiences.
· With your team ensure timely and compliant recording of financial and personal information.
· Lead on the monitoring, reviewing and standardisation of processes for recording, banking and acknowledgement of income, supporter contact and preferences, complaints, and enquiries.
· Ensure the Supporter Engagement Team adhere to GDPR and all other appropriate regulatory and legislative guidelines.
· Take responsibility for the recording of fundraising income onto the CRM and produce reports and analysis when required. Working closely with Finance to regularly check compliance with audit requirements and review and code all income correctly.
· When required, provide the Income Generation and Communications Director with timely information to address the resolution of all complaints received ensuring satisfactory conclusion, recorded learnings.
· Keep abreast of developments and remain up to date on changes in supporter care protocols to ensure the organisation remains at the forefront of Supporter Experience within the sector.
· Provide support to the wider fundraising team by attending events and representing Bluebell Wood at supporter events/engagements/conferences.
· The Supporter Engagement Team will act as the volunteer supervisors for the fundraising team, supporting with the administration and co-ordination.
· Attend relevant external events to represent the Supporter engagement team and support with data acquisition targets.
The client requests no contact from agencies or media sales.
Could your communications skills help graduates feel close to their university? Do you believe in helping young people from disadvantaged backgrounds get to university, and want to get people interested in life-changing research into healthcare, environmental protection and more?
The Development and Alumni Relations Office exists to support our academic and student community by engaging, inspiring, and celebrating alumni, individuals, and charitable funders who give their money, time, and networks to support the University’s strategic priorities. The Office, which is comprised of five teams, is focused on fundraising and volunteering from alumni, organisations and individuals who are passionate about changing lives, through funding various research projects, supporting student bursaries, mentoring students, and providing internships, as well as providing a versatile programme of engagement opportunities for our global alumni community.
An excellent communications professional with experience developing social media campaigns and writing for print, web and social media, the Communications Officer (Digital) will work as part of the Development and Alumni Relations (DARO) Communications Team to deliver our overall strategy, and to champion our digital activity. You will be expected to follow a brief and produce high quality impact-driven copy, video, email newsletters and digital content, appropriate for target audiences, for print and online publication, email newsletters and individual communication and will creatively and effectively use social media platforms and the DARO web presence. In addition to the core alumni audience, you will be responsible for the student and young alumni audiences. Experience in producing content for young people and international audiences, and in fundraising communications would be highly desirable.
We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate. We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work.
Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements. We therefore welcome discussions on all forms of flexible working. In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme. We also have three high quality subsidised day nurseries.
The client requests no contact from agencies or media sales.
Hours: Full time (35 hrs per week)
Closing Date: 23:59pm, Wednesday 3 April 2024
Interview Date: Wednesday 17 April 2024
Please note, there is a preference for the candidates selected for interview to attend in-person
The Park Authority is working with the National Lottery Heritage Fund and over 70 partners on its Cairngorms 2030 (C2030) programme. Inspired by the Gaelic word Dùthchas – meaning the deep-rooted connection between people and nature – Cairngorms 2030 will put the power to tackle the climate and nature crisis in the hands of people who live, visit and work in the UK’s largest national park.
Through 20 long-term projects, the Cairngorms will become the first national park in the UK to reach – and go beyond – net zero carbon emissions. We will do this by:
• Transforming the way land is managed and used to benefit people and nature.
• Empowering communities to shape the future of their local area.
• Making getting around the Cairngorms easier, safer and greener.
• Fostering healthier, happier communities with wellbeing at their heart.
In the Cairngorms National Park, people and nature will thrive together.
We are opening recruitment for the post of Communications Coordinator, which is one of several roles to deliver this programme.
About Us:
The Cairngorms National Park (CNP) is the largest national park in the UK, covering 4500km2. It is also a place of sheer abundance, having more high mountain ground than anywhere else in the UK, the largest Caledonian forest, some of Scotland’s purest rivers and finest livestock rearing farmland. It is home to 25 percent of the UK’s rare and endangered species. It is a truly unique place to work, with our dedicated and passionate Communications team who are committed to providing the highest quality information experience for our varied audiences, every day. Furthermore, there is access to some of the most beautiful countryside straight from our Headquarters office door.
The Cairngorms National Park Authority (CNPA) was recognised as one of Scotland's top 10 flexible employers and listed in the UK’s Top 100 best not for profit companies to work for; we’re dedicated to both this fantastic landscape and our employees.
We now have an exciting opportunity for a Communications Coordinator to join the CNPA and be the day-to-day lead for communications relating to the five-year Cairngorms 2030 programme.
Equalities:
CNPA is an inclusive organisation and we welcome applications from everyone irrespective of sex, sexual orientation, gender identity, race, religion and belief, pregnancy and maternity, relationship status, disability, age and social class. We particularly welcome applications from individuals from Black, Asian and minority ethnic communities, disabled and LGBTQ+ communities, as they are under-represented in the environment sector.
We are Disability Confident committed employer, if you are an applicant with disabilities who meets the essential requirements of the post, we will interview you. In all circumstances CNPA appoints on merit-based evidence the applicant supplies in meeting the essential criteria for the post.
The Role:
As the Communications Coordinator you will work closely with the wider Communications team, C2030 Engagement staff, project partners and appointed consultants, you will have an eye for a good story and create compelling content to showcase the programme as it develops.
You will help coordinate communications activity and ensure it is timely, audience-focused, and appropriately rolled out to the communities, groups and individuals we need to engage in C2030.
So, if you are keen to be the Communications Coordinator, being the day-to-day lead for communications relating to the five-year C2030 programme and you can display the skills and experience listed here, this is the role you’ve been waiting for.
CNPA Benefits:
• Civil service pension scheme
• 25 days annual leave, increasing to 30 days with service, plus Public Holidays
• Professional development
• Flexible working
• Cycle to work scheme
• Use of pool cars
About You:
To be considered as our Communications Coordinator, you’ll need:
• Experience of managing or co-ordinating comms for a variety of projects and / or events
• Excellent communication skills, both presentation and written, with an ability to work constructively with a range of partners
• Real attention to detail and ability to establish and follow clear processes
• Experience of creating content for a wide range of digital and offline platforms
• Good proactive networker outside and inside the organisation
• Good team player
• Computer literate – able to use Microsoft Office suite, website CMS e.g. Craft / Wordpress and e-newsletter software e.g. Mailchimp.
• Permission to work in UK
Experience of working with social media to engage with identified target audiences; Experience of organising events for specific groups of people, with a particular emphasis on engaging under-represented groups; Experience working with qualitative and quantitative data for research purposes; Knowledge of Gaelic; Degree or equivalent qualification in marketing, public engagement or related field; Understanding of issues relating to the Cairngorms National Park; and, Full UK driving licence or access to a driver if disability prevents driving would be beneficial to your application.
How to apply:
Please note, we do not accept Curriculum Vitae (CV).
If you require more information, or if you require any adjustments to be made to the application process due to disability please contact us.
To see how the CNPA collects and processes personal data relating to job applicants, please view the Privacy Notice available on our website.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We are looking for an ambitious senior PR/communications professional to lead our newly established external affairs function, to develop and deliver the charity’s media strategy, build and maintain strategic relationships and identify opportunities to improve external impact.
Making The Leap is an innovative social justice charity that aims to make a big difference. From direct delivery, to advocacy and leadership, we refuse to stay in our lane and believe passionately that those we exist to serve have the right to be anything they want to be. To say that this is an exciting time for the organisation would be an understatement, as our incredible funders, donors, partners and supporters have given us the chance to move to the next level, and have further influence and delivery nationally.
The shared soul of the organisation is to be passionate about helping young people from less-advantaged backgrounds; build up other charities and community groups and want to partner with them or support them; want to work with businesses and organisations to get things done; and care deeply about addressing racial inequity generally. The people here work hard, are good at what they do, and for so many it is ‘home’, with an average tenure of 11 years.
The organisation has a number of strands: core Making The Leap; the UK Social Mobility Awards; the Social Mobility Podcast and Black Charity Leaders.
Applications will not be accepted without a covering letter.
The client requests no contact from agencies or media sales.
We are currently looking for an experienced Engagement Manager for The Prince’s Seeing is Believing programme to work alongside Programme Manager, helping them to scale up the programme, deliver high quality experience to senior business leader in the run up, during and after the visits, and to help support communications activity to raise the profile of the programme.
The role will focus on both visit delivery and delegate management and will also support the raising of the programme’s profile and creation of new bespoke visit package. The successful candidate will have experience working with multiple stakeholders across all sectors and delivering immersive events, programmes and communications.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We are delighted to be partnering with Church Mission Society (CMS), who have spent over 200 years following Jesus' example, reaching those on the fringes – of the church, society, and even our own comfort zones. Today, CMS support close to 200 people in mission across 37 countries, empowering communities and transforming lives through the love of Jesus.
We are seeking a Fundraising and Communications Director who as part of the Senior Leadership Team will lead the Fundraising and Communications team to inspire UK Christians, churches, and Trusts to sustainably support CMS through giving and prayer. In this high-profile role, your leadership will motivate, empower, and enable the team to acquire new supporters to the mission of CMS and significantly grow income and engagement.
To be successful in your application, you will need to demonstrate:
- Significant proven experience in a fundraising role at a leadership level
- Leading multi-disciplinary teams, for example individual giving, trusts, major donors, communications
- Proven experience of change management
- Experience of creating, implementing, and monitoring strategy at leadership level
- Proven experience of developing and delivering on ambitious fundraising income targets
- Delivery of successful integrated marketing/fundraising campaigns
You will be part of a charity where prayer is at the heart of what they do. If you are an excellent communicator, target driven and goal focused, and a team player who can inspire and motivate others then we want to hear from you.
If you would like an informal conversation, please contact Adam Stacey, Managing Director at Charisma Charity Recruitment.Applications should please be submitted through the Charisma website, to include your CV and supporting statement. Please see candidate pack for full details.
All applicants must be wholeheartedly committed to the aims, ethos, and values of Church Mission Society. This post is subject to an Occupational Requirement that the post holder is a practising Christian, under Part 1 of Schedule 9 to the Equality Act 2010.
Hours: Full-time (35 hours per week) with occasional international travel and regular UK wide travel overnight for speaking engagements and events
Closing date: 21 April 2024
First stage interviews with CMS: 7 May (online)
Second stage interviews with CMS: 23 May (in person)
A note from Charisma
Don’t feel like you meet all the requirements? We’d still love to chat, as we’re a people first recruitment partner. We specialise in charity recruitment, with over 22 years working as a consultancy who support inspiring professionals find the perfect roles in transformational organisations.
If you have transferable skills and suitable experience, then please don’t feel put off from applying for the role or giving us a call.
Job Title: Marketing and Communications Manager
Reports to: Director of Communications and Growth
Contract: Permanent, full or part time
Hours: 28 – 35 must be available to work Tuesdays and Thursdays, other days negotiable
Salary: Circa £40,000 per year
Location: Remote, with attendance at in-person meetings required, around once a month, normally in London
Job purpose
To conceive and execute a best-in-class marketing and communications strategy to position us as the go to organisation on dementia carer support. Your work will underpin our efforts to campaign for change, partner with organisations, and provide practical and emotional support so that no dementia carer feels isolated, invisible or alone.
Key responsibilities
·Lead on the development and delivery of the marketing and communications strategy and activity, working with colleagues in public fundraising, commercial income generation and campaigns, to achieve agreed annual targets in line with DCC’s plans.
·Using primarily digital platforms and working with colleagues in fundraising, campaigns and service delivery, co-produce a suite of activities and assets that deliver relevant prospect audiences into the wide end of the funnel.
·Lead on communications work, including journalist outreach and pitching news stories, content creation, discussion and engagement on current affairs from the perspective of our cause and issues.
·Work with colleagues to gather and curate compelling, emotional stories and to embed a story-led approach in our communications.
·Support the fundraising team to develop assets for DCC’s supporter journey, using data analysis and insights to ensure the effective stewardship of supporters.
·Set, monitor and report on campaign and project budgets, key performance indicators and annual work plans as well as longer term financial forecasts.
·Be responsible for adhering to all relevant legislative and regulatory obligations relating to marketing, digital and communications.
·Establish and document key processes in the marketing function, working closely with colleagues in fundraising and operations to do so.
Carry out other duties commensurate with this post as requested.
The client requests no contact from agencies or media sales.