Communications jobs in clerkenwell, greater london
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Job Purpose
This role sits within our crisis alternative service, Safe Space, which is a core and out of hours service providing a safe and welcoming space for people who are feeling distressed and experiencing crisis. Our aim of the service is to keep individuals well in the community and prevent readmission into hospital. The service operates 365 days a year from 14:00-22:00pm across all of our boroughs.
Staff within the service will provide person-centred, practical and emotional support, face to face or via telephone or virtual on a one-to-one basis to individuals experiencing mental health crisis or preventing crisis.
The objectives of the service include:
- To improve the mental wellbeing of people experiencing mental health and social crisis in HFEH.
- To proactively work with keeping people well in the community to reduce re-admitters into hospitals by working with WL NHS teams (e.g. discharge, LPS, CATT, MINT and SPA)
- To provide a true alternative to A&E via a non-clinical drop-in service to support clients
- To provide support to clients accessing the service- for instance: signposting, de-escalation and crisis recovery planning.
- To contribute to an improvement in individual mental wellbeing.
- To remain a source of independent support for all clients.
- To treat service users with respect, dignity and personalised support
- To raise awareness of mental health services available with the goal to improve long term mental health and reduce social isolation
- To increase self-management skills of those accessing the service
- To reduce the use of police, ambulance and statutory mental health services whilst experiencing crisis via a drop-in service.
- To reduce the use of statutory crisis services by people experiencing mental ill health without positive outcomes for the individual.
The Role
The role of the team manager will be to support the rest of the team in delivering interventions on a one-to-one. The role will also involve triaging and assessing all clients accessing the service, signposting and delivering collaborative self-management plans with clients to improve mental wellbeing. The role will also include line management and supervision of senior support workers and support workers within the service. Team managers are responsible for management of their site; including report writing, audits and being the named manager for the site and allocated borough following the borough-based approach. This role directly supports the service managers in keeping to a high standard service. The role will include implementing a smooth running of the service including facilitating debriefing and providing senior support onsite. The role of the team manager is non-clinical.
Key Responsibilities
• Providing a person centred and recovery orientated approach in all aspects of the roles and responsibilities.
• Guiding the team, responding to referrals and planning each shift in terms of staffing, activities and case allocation
• Understanding of risk and risk management
• Understanding safeguarding adults and children processes and legal requirements
• To work autonomously in a fast-paced environment and under pressure
• Oversee re-admitters and clients being discharged on a weekly basis
• Responsible lead for allocated site, attend and lead discussions with MDT teams
• Responsible for keeping allocated site to a high standard and reporting any health and safety concerns
• To facilitate daily briefings with team to ensure continuity and safety
• Understanding of safety planning and de-escalation
• Monitoring and management of team training, absence and wellbeing
• Working collaboratively with clients to understand their needs and developing flexible and realistic crisis support packages/person centred plans
• Promoting people’ rights and responsibilities
• Conduct monthly supervisions and annual appraisals of supervisees
• Work and manage the team in-line with targets and KPI’s, ensuring that outcomes, outputs and impact are recorded
• Listening to clients and encouraging positive steps towards self-management of crisis and recovery, providing advice, information, practical and emotional support to clients
• To attend all mandatory training including safeguarding and GDPR and actively embrace own CPD
• Proactively recognising the indicators of deteriorating mental health and facilitate appropriate action, whilst liaising with relevant agencies e.g. CATT, Emergency Duty Teams, CMHTS, etc
• Maintain and ensure team compliance of accurate records, detailing interventions
• Abide by supporting governance such as Mind Policy and Proceedures, Understanding CQC standards and NICE guidelines around mental health
• Providing administrative support to the team
• Overseeing and provide shadowing to new staff members and volunteers
• Attend reflective practice, peer supervision and line management supervision
• Create and maintain good working relationships with partner agencies
• Provide guidance to support workers and volunteers
• To work with service managers and assist with reporting and monitoring
Person Specification
• Minimum of 1 year working in mental health services and with clients experiencing mental health distress and crisis
• Experience of line management within a mental health setting
• Experience of de-escalation
• Experience of managing challenging behaviour and dealing with clients with complex needs
• Evidence of continual professional development
• Understanding of the Recovery Model in mental health
• Understanding of the principles of trauma informed care
• Understanding of suicide prevention and safety planning
• Experience of managing safeguarding risks and understanding legal requirements for safeguarding adults and children
• Understanding of how to report and mitigate risks
• Understanding of the relationship between mental health and social issues and how these issues may impact on physical, mental and emotional wellbeing
• Understanding of relevant legislation and policies
• Understanding safeguarding adults and children processes and legal requirements
• Awareness of issues in mental health service provision
• A good understanding of mental health conditions
• Experience of working with vulnerable individuals
• Creative and flexible approach to working with individuals
• Ability to deal with stressful and difficult situations in a calm manner and de-escalate challenging situations
• Ability to prioritise and manage workload
• Ability to involve clients and carers in all aspects of work
• Empathy and non-judgemental approach
• Good communication skills
• Capacity to work within an agreed shift pattern
• Experience of delivering information and advice (housing, benefits, debt etc)
• Experience of non-clinical, therapeutic interventions like psychoeducation
• Good IT skills including Word, Outlook, Excel and PowerPoint, with proven ability to input and extract information and produce reports
• Understanding of different databases such as Views, Salesforce and NHS
• Car driver with sole ownership of a vehicle and ability to travel to multiple locations (e.g. NHS sites and community sites) would be essential.
• Ability to work out of hours and on weekends at multiple locations including NHS sites and community sites
Registered Charity
101 - 500
We’re here to make sure that everyone suffering with a mental health problem gets the help they need to recover.
The client requests no contact from agencies or media sales.
Thank you!
Are you ready to help shape the future of youth-led social change?
Challenge and Change isn't just a fund. It’s an act of real talk, equity, and trust—investing in young people who are already doing the work and exploring the alternatives.
As the Challenge and Change Officer, you’ll be the main point of contact for our grant partners—young changemakers who are passionate about making a difference. You’ll build strong, supportive relationships, help them grow their networks, and ensure they have the tools and knowledge to thrive beyond our funding. You’ll also play a key role in capturing and sharing learning from the programme, contributing to a culture of reflection and continuous improvement.
In this role, you will:
- Build and maintain relationships with young people funded by Challenge and Change (grant partners), including in-person visits across England.
- Support grant partners to develop their skills, networks, and confidence, enabling them to continue their work beyond our support.
- Coordinate programme delivery and administration, including maintaining accurate records on Salesforce, supporting payment processing, and tracking grants.
- Contribute to the design and delivery of a celebration event for the cohort, helping to showcase their achievements.
- Monitor partner progress and gather insights to inform our work and the wider sector about what success looks like for youth-led change.
- Share learning internally and externally, supporting the development of our team and advocating for youth-led change across the funding sector.
- Actively contribute to safeguarding, attending regular training and supporting best practice across all programmes.
- Play an active part in the grants team, sharing learning, reviewing systems, and supporting events and activities across Blagrave.
We’re looking for someone who is dynamic, self-motivated, and passionate about social change. You’ll bring experience in youth work, campaigning, or community organising, and have a talent for building relationships with people from all backgrounds. Strong organisational and administration skills, attention to detail, and the ability to communicate complex ideas clearly are essential.
If you’re excited by the idea of working alongside young leaders, supporting their journeys, and helping to drive systemic change, we’d love to hear from you!
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At The Sick Children’s Trust, we believe no child should face hospital alone and no family should be separated during one of the most challenging times of their lives. Through our ten ‘Homes from Home’ across England, we provide free accommodation and vital support, keeping families close to their seriously ill child’s hospital bedside.
We’re looking for a talented and ambitious Senior Trusts & Foundations Officer to join our passionate team. This is a fantastic opportunity to take ownerships of a strong portfolio of charitable trusts and foundations, developing long-term relationships and securing multi-year funding to sustain and grow our services.
You’ll have the opportunity, skills and talent to write compelling, tailored funding proposals, deliver excellent stewardship, and work directly with funders to demonstrate the impact of our work.
The Role:
You’ll be managing and growing a portfolio of key trusts and foundations, delivering exceptional stewardship.
You will be researching and working to secure new income opportunities focusing on five figure grants and writing powerful funding applications and reports to inspire and engage new funders.
You’ll work closely with internal teams to develop cases for support and play a key role in achieving ambitious income targets to fund our ‘Homes from Home’.
What we’re looking for:
· A proven track record in personally securing significant trust and foundation funding at the level of five-figure gifts in a single year.
· Excellent written skills with the ability to create clear, compelling proposals.
· Strong relationship-building skills with experience of working with multiple stakeholders and decision-makers.
· Highly organised, proactive, and driven to achieve ambitious targets.
· Passionate about our cause to help families of seriously ill children
How to apply
We will be reviewing applications ongoing so early applications are advised. We may close the advert earlier than advertised.
Only shortlisted candidates will be contacted. Please submit your CV along with a covering letter(max 2 pages) explaining how your experience fits the role. More details can be found in the recruitment pack attached
Thank you!
The Miscarriage of Justice Support Service is a very unique service providing a broad range of support and advice to people whose criminal convictions are quashed by the Court of Appeal. The majority of people have been in prison for many years and need extensive help and support to begin to rebuild their lives based on their own individual needs.
One of our caseworkers is going on a sabbatical, which this role will cover, including 2 weeks of handover at the start, and 1 week at the end.
The role will support individuals in a broad range of areas including welfare benefits, housing, navigating access to GPs, mental health support, community services, and applying for grants or essentials post-release (e.g. white goods, clothing).
The role involves one-to-one contact in a way that best meets the person – for this role it will typically be by telephone and email, but it can also be in person. Clients live across England and Wales.
You will come with experience of providing advice and practical support to people with varied needs. You will have experience of working with a trauma-informed approach and have excellent people skills to build and maintain trusting relationships.
This post is subject to an enhanced DBS check.
Registered Charity
21 - 50
RCJ Advice is a unique Citizens Advice and Law Centre providing legal advice and support to people at a time when they need it most.
Thank you!
TPP Recruitment is seeking an Investigations Manager to lead malpractice and maladministration investigations across certified training courses. This is a newly created role, reflecting this professional membership and awarding organisation’s commitment to safeguarding standards as the volume of providers grows.
Salary: £43,000-46,000 per annum, depending on experience
Employment type: Permanent
Hours: Full-time, 35 hours per week
Working arrangements: Hybrid – minimum of 2 days per month in the Central London office, with flexibility to attend more frequently initially
Start date: As soon as possible
About the Organisation
TPP Recruitment is proud to be supporting a leading professional membership body for experts in quality management, championing improvement in products, projects, and services worldwide. As a registered charity with a Royal Charter, this organisation is committed to diversity, inclusion, and the wellbeing of its people. All training is delivered through a global network of Approved Training Providers, reaching over 70,000 learners annually.
About the Role
Reporting to the Head of Learning & Development, you’ll manage the end-to-end investigations process for malpractice and maladministration, focusing on high-risk and complex cases – particularly organisational misconduct and third-party exam facilitation. You’ll work closely with assurance officers and the wider L&D team, reviewing proctoring videos, analysing evidence, and producing detailed reports with recommendations. This is a hands-on, analytical role with no direct line management responsibility.
Key Responsibilities
- Lead and document investigations into malpractice and maladministration
- Monitor and review proctoring videos and online assessment data
- Gather, analyse, and evaluate evidence, including interviews
- Produce clear, detailed investigation reports and recommend actions
- Collaborate with assurance officers and training partners
- Develop and improve investigation processes
- Stay up to date with trends in assessment and malpractice, especially in international markets
Skills / Experience Required
- Experience in investigations within a professional membership body or awarding organisation (essential)
- International investigations experience (desirable)
- Strong understanding of online assessment platforms and proctoring (essential)
- Knowledge of malpractice, quality assurance, and investigation best practice
- Excellent communication, analytical, and stakeholder management skills
- Degree-level education or equivalent experience
- Understanding of ISO standards, management systems, or auditing (desirable)
Interview Process
- First stage: Competency based interview, online, w/c 10th November
- Second stage: Presentation / task TBC, in person, w/c 17th November
To Apply
- Bespoke cover letter
- CV
Deadline
- Wednesday 29th October 2025
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This role presents a unique and exciting opportunity to support the Finance & HR Director in overseeing Richmond Foundation’s diverse property portfolio, which includes both commercial and residential properties.
The Property Officer will assist in the coordination and administration of property-related matters, contributing to the effective management and strategic development of the Foundation’s property.
The role will sit in a small dynamic team with the opportunity to be involved in cross charity projects.
Application deadline is Monday 13th October with interviews taking place the week commencing 20th October.
Please submit your CV and a tailored cover letter incorporating why you want to join Richmond Foundation and the skills and experience you’d bring to the role. Your cover letter should be no longer than 1 page of A4.
The client requests no contact from agencies or media sales.
Thank you!
Ready to make a difference - we’d love to hear from you!
Anna Freud is seeking a Senior Programme Officer to join our world-leading mental health charity for children, young people and their families. Our mission is to close the gap in wellbeing and mental health by advancing, translating, delivering, and sharing the best science and practice with everyone who impacts the lives of children, young people and their families. More information about Anna Freud is available on our website.
Our EDI commitment
We are dedicated to fostering a diverse and inclusive workplace and being an equal opportunities employer, whereby equity, diversity, and inclusion (EDI) are core to our recruitment practices. All candidates who meet the job criteria will be considered for employment, regardless of ethnic origin, religion or belief, gender, sexual orientation, disability, age, socioeconomic background, caring responsibilities and care experience.
We ask candidates to share their diversity dimensions with us to help us identify, tackle and prevent bias across the employee lifecycle. We believe a diverse workforce enhances our ability to support mental health and wellbeing, allowing us to better meet the needs of the children, young people and families we serve.
As a Disability Confident employer, disabled candidates meeting our criteria are guaranteed an interview. Applications are submitted anonymously and assessed using a fair evaluation process based on the criteria set out in our job profiles.
What we offer
We offer a range of staff benefits. You will join our Postgraduate Education Support Services (PESS) team, with a growing programme portfolio and increasing number of students. We work closely with University College London (UCL) to deliver programmes, therefore you will have the unique opportunity to work across several internal and external departments in a world-leading Higher Education establishment as well as a renowned children’s mental health charity.
What you’ll do
You will provide high-level administrative leadership, supporting the delivery of programmes and ensuring they meet UCL academic standards. You will oversee key student and programme lifecycle processes, manage complex student casework, lead and develop junior staff, and support programme amendments and enhancements.
What you’ll bring
Essential skills and experience:
�� Higher Education expertise: strong understanding of academic regulations and postgraduate education, backed by a degree or equivalent professional experience.
�� Administrative and operational skills: extensive experience in higher education administration, with the ability to manage complex programme structures and improve systems and processes.
�� Stakeholder and team management: proven ability to manage relationships with diverse stakeholders, handle sensitive student casework, and lead junior staff effectively.
��️ Communication and organisation: excellent written and verbal communication skills, high attention to detail, and the ability to manage competing priorities under pressure.
�� Commitment to service and inclusion: a proactive, student-focused approach with a strong commitment to equity, diversity, and inclusion in education.
Key details
Hours: Full-time (35 hours per week): usual working hours are Monday to Friday, 09:00-17:00.
Salary: £38,000 per annum FTE, plus 6% contributory pension scheme.
Location: Hybrid working (a mixture of onsite and home/remote working). Staff are working onsite for at least 20% of their working hours at our London site (4-8 Rodney Street, London N1 9JH).
Contract type: Fixed-term, 12 months.
Next steps
Closing date for applications: midday (12pm), Tuesday 21 October 2025. Please note that due to high application volumes, we may close this advert early. We encourage you to apply promptly and to keep an eye on our future vacancies for more opportunities.
Notification of interview: shortlisted applicants will be notified no later than Friday 24 October 2025. During shortlisting, applicants are anonymously assessed using the criteria visible in the Job Profile. Please note: due to the high volume of applications received, we will not be able to provide feedback to unsuccessful applicants.
Interviews: will be held remotely week commencing 27 October 2025.
How to apply: click on the 'apply now’ button to apply online. We are unable to accept CVs and kindly request no contact from agencies.
Questions?
Please email Recruitment with any job enquiries, or if you require assistance or experience difficulties when applying. Please note that successful candidate(s) will be asked to evidence their Right to Work in the UK post-job offer – we do not hold a sponsor license therefore we are unable to provide Visa sponsorship.
Registered Charity
501 - 1000
Our vision is a world where all children and young people are able to achieve their full potential.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
WHAT IS START NETWORK?
Our purpose is to be a catalyst for system-level change that improves the efficiency, effectiveness and ethics of humanitarian action. We do this by working as a network to develop, test & spread new ways of collaborating and resourcing locally-led crisis response and anticipation.
Our current membership is made up of over 130 local, national and international NGOs based all around the world. We also support 10 national and regional hubs made up of civil society organisations and NGOs as our vehicle for devolving power, resources and accountability.
OUR SOLUTIONS
DECENTRAISLING & LOCALLY-LED ACTION: Shifting power and resources and de-centralising decision-making to locally led networks and organisations.
EARLY & RAPID FINANCING: Building a global financing system that reduces risk, anticipates, and acts ahead of predictable crises.
COMMUNITY-LED INNOVATION: Incentivising innovative, locally led, and contextual solutions and learning from them together with people affected by crises.
For more information about Start Network and what we do, please visit our website.
OUR VALUES
WE PUT PEOPLE FIRST: Communities come first in our decision-making and programming.
WE ARE BRAVE: We have great ambition and are willing to explore new things and take risks to achieve it
WE OPERATE COLLECTIVELY: We leverage the value of working as a network, sharing risk and resources, and learning together.
WE ARE INCLUSIVE: We see the value in diverse perspectives and work to remove the barriers that prevent voices from being heard.
WE ARE OPEN: We work transparently and with integrity, building mutual trust in all levels of our work, from governance to programming.
WE ARE ETHICAL: We behave and operate based on key principles of anti-racism, non-discrimination, and anti-colonialism. This is a work in progress.
JOB PURPOSE
This role is based in the Finance Team and works closely with the Resource Mobilisation and Programme teams. The role contributes to the effectiveness and impact of our work by supporting the sound financial, grant management, and administrative practices across Start Network. The role will be responsible for the end-to-end grant management cycle for a number of large and / or complex grants from institutional and corporate funders. The postholder will ensure that the financial and administrative systems and procedures for the programmes and budgets are of high quality and compliant with donor and legal requirements.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Summary
The Charity Spark is looking to appoint a Strategic Fundraising Consultant to expand our fundraising support for clients across the UK. This pivotal role will be a strategic fundraising lead, working with a diverse portfolio of clients to develop and implement comprehensive fundraising strategies. You will advise on a range of income generation methods, including trust and foundation grants, legacy giving, major donor philanthropy, and corporate partnerships.
A key part of your role will be to provide strategic development, helping clients diversify their income streams and build sustainable fundraising programmes. This position is critical as we expand our team to meet growing demand. We are a tiny, collaborative team committed to ensuring brilliant outcomes for our clients and stability for our team.
The Charity Spark are a consultancy for the non-profit and charity sector. We work with clients from across the charity sector and help them do more good daily through excellent fundraising and transformative impact measurement. That is, we help them prove they do what they say they do and then use that proof to raise more money, so they can continue the work that they do.
We are committed to tackling inequalities and to making The Charity Spark an inclusive and diverse workspace. The Charity Spark’s purpose is core to every part of our business.
We’re keen to find the right people for the future of The Charity Spark, so we’d love to talk to you if you’re interested in us or this role, but want to know a bit more before applying.
Important Details. What you’ll get:
Salary: £40,000 - £45,000 FTE (3 days per week is £24,000-27,000 per year)
Hours: Up to 3 days per week. We keep core office hours of 8:30am-6pm however this role does not require the holder to work solely within these hours. We will work with you to find a working pattern which suits your needs and lifestyle as well as the needs of our business and clients.
Benefits: We will provide you with a laptop if required and equipment for you to work comfortably at home, as well as a monthly contribution towards your home broadband contract. We offer a company pension scheme and an employee assistance programme. We believe in the power of chocolate and tea!
Commission structure: Recognising the important role all our team play in client relationships, and in securing new contracts, TCS operates a commission structure which rewards staff who work on a successful client proposal.
Holiday: 22 days plus bank holidays (FTE contracts – pro rata for PT) and your birthday off.
Volunteering: We encourage our employees to volunteer so we will provide you an additional 2 days (FTE) a year volunteering leave.
Training and development: We want to invest in our staff team so we will provide you with an annual budget for training courses and books to enhance your skills.
Employment status: Fixed term contract of one year with permanent contract to be discussed.
Location: The Charity Spark is based in Winchester. This role is predominantly home-working with an expectation of regular co-working (around 2 days per quarter and typically in Winchester although location may vary).
Responsible to: Director
What you’ll be doing:
1. Fundraising
-
- Develop and Lead Fundraising Strategies: Create bespoke, multi-stream fundraising strategies for a range of clients. This includes capital appeals and other large-scale projects, helping clients raise significant funds for transformative goals.
- Income Diversification: Advise clients on how to diversify their fundraising portfolio, reducing reliance on any single income source and building resilience.
- Trust and Foundation Fundraising: While the role is broader, you will still oversee and deliver trust fundraising work, including researching funders, writing bids and proposals, and supporting clients to steward donors effectively. You will also mentor and upskill clients and their teams on best practices.
- Support the Director with developing strategic resources for fundraising including digital courses, blogs and downloadable resources for charities.
- Client Management and Support: Serve as a senior point of contact for clients, providing expert advice, hands-on support, and strategic guidance throughout their fundraising journey.
2. Business Development
· Deal with client enquiries in an efficient and timely manner.
· Support the Director with onboarding new clients.
· Liaise with clients to gain testimonials and write client case studies.
· Research opportunities for new business products and/or clients.
· Support with B Corp certification process and improve The Charity Spark’s impact as a company.
· Assist on the organisation of team events and away days, alongside the Director.
About you:
- Experienced Fundraising Leader: You have a proven track record of success with five or more years of experience in fundraising. You demonstrate the ability to develop and execute effective, multi-stream strategies. You can tell us about fundraising successes you have been an important part of.
- Strategic Thinker: You are adept at seeing the bigger picture, identifying growth opportunities, and creating long-term plans for organisations. You have an entrepreneurial spirit and a creative growth mindset.
- Diverse Fundraising Knowledge: You have demonstrable hands-on experience in at least one of the following areas: major gifts, legacy, and/or trust fundraising. Experience with capital appeals or with Christian charities/churches is highly desirable.
- Practical skillset: Target-driven, with experience of budget-setting, financial processes, monitoring and reporting outcomes across income streams. You have a practical understanding of fundraising and charity regulation and best practice regarding prospecting, stewardship, and reporting, together with IT and database skills including knowledge of CRMs.
- Excellent Communicator: You have a talent for using words powerfully, with excellent written communication and presentation skills. You can build strong relationships with clients and stakeholders, clearly communicating complex ideas and inspiring confidence.
- Proactive and Results-Oriented: You are target-driven and have a proven track record of meeting fundraising goals. You are able to balance competing priorities and work under pressure, with the ability to anticipate and formulate solutions to problems.
- Comfortable in a small team with an entrepreneurial spirit: we are a small growing business led by our founder. You will have a passion for working with a business with a strong social mission and looking for a positive purpose in the company you work for.
We want to encourage those with a disability or neurodiversity who may experience difficulties with some forms of communication to apply and tell us how we could help you be the best version of you in the workplace. Contact us to discuss how we can make the application process accessible for you.
You can contact us via our website for an informal chat about the role.
The client requests no contact from agencies or media sales.
Thank you!
At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Team Manager to play a pivotal role in our Complex Needs Service in Blackfen.
Sounds great, what will I be doing?
Deputising for the Service Manager for the strategic direction and effective functioning of the service. Ensuring clinicians, recovery workers, peer support workers and volunteers listen and support people to deescalate their immediate situation and empowering them to develop self management techniques
What do I need to bring with me?
You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.
Here's what the team will be looking for
You bring extensive experience in managing services that support individuals with mental health conditions and complex needs, ensuring the consistent delivery of high-quality, person-centred care. Your leadership background includes recruitment, induction, supervision, performance appraisal, and staff development, as well as managing disciplinary and grievance procedures with fairness and professionalism. You are skilled in performance monitoring, ensuring services meet and exceed quality standards while maintaining compliance with organisational and statutory requirements.
With strong financial management skills, you have effectively managed complex budgets, ensuring accountability, value for money, and sustainability. Your deep understanding of mental health crisis management enables you to design and deliver responsive, recovery-focused services, often working collaboratively with peer support workers and multidisciplinary teams to achieve positive outcomes.
You possess excellent knowledge of Community Care, Mental Health, Health and Safety, and welfare benefits legislation, including welfare reform, and have a proven ability to work in partnership with statutory mental health services. You are adept at assessing, formulating, implementing, and reviewing support and risk management plans, ensuring they remain tailored to service user needs and aspirations.
A confident communicator, you can represent and promote your organisation at external events, delivering engaging presentations and contributing to marketing and stakeholder engagement activities. Technically proficient, you are confident using Microsoft Office and case management systems to produce and audit accurate records, reports, and data.
Your excellent written and verbal communication skills, combined with a solid understanding of safeguarding principles, ensure that you consistently deliver safe, accountable, and effective services that empower individuals while protecting their wellbeing and rights.
When will I be working?
You will be working Monday to Friday 39 hours per week,
Interview Steps
We keep our interview process simple, so you know exactly what to expect.
- Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
- Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.
Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.
Our commitment to Equality, Diversity, and Inclusion
Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.
We are a disability confident employer
Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.
Safeguarding Statement
Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.
Important Information for Candidates
If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.
We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
Registered Charity
0
We deliver services across London as well as campaign and advocate nationally on the issues that affect the people we work with.
The client requests no contact from agencies or media sales.
Thank you!
Customer Services Officer
Central London (1 day per week in the office)
Permanent role | £28,000 – £30,000 per annum (depending on experience)
Goodman Masson are delighted to be parterning exclusively with a long-established not-for-profit organisation who are seeking a passionate and professional Customer Services Officer to join their friendly and supportive Customer Services team in Central London.
This is a fantastic opportunity to make a genuine difference by supporting members of the public with a wide variety of legal enquiries — providing accurate information, signposting them to the right services, and ensuring every interaction is handled with care, empathy, and professionalism.
What You’ll Be Doing
- Handling a high volume of inbound calls, emails, and online enquiries from members of the public.
- Listening carefully and identifying how best to support each caller — whether by providing information, guidance, or signposting to external organisations.
- Providing clear, accurate, and timely information using a range of internal systems and resources.
- Assisting users with technical support for online services and maintaining accurate records in the organisation’s database.
- Responding to a variety of correspondence across multiple channels — phone, email, webchat, social media, and post.
- Managing sensitive and sometimes complex enquiries with patience and understanding.
- Staying up to date with organisational changes and developments to ensure advice remains accurate and relevant.
What We’re Looking For
- Proven call-handling or contact centre experience, ideally in a busy, high-volume environment.
- Exceptional communication skills — you’re calm, clear, and confident whether speaking to the public or writing emails.
- Strong IT and administrative skills, including proficiency with databases and Microsoft Office.
- A team player with excellent attention to detail and the ability to manage competing priorities.
- Empathetic, resourceful, and customer-focused, with a genuine passion for helping people.
The Offer
- Salary: £28,000 – £30,000 (depending on experience) plus pension and other benefits
- Contract: Permanent, 5 days a week
- Hybrid working: 1 day per week in the office (Central London)
- Join a dedicated, welcoming team that handles a large volume of varied public enquiries each day — all with a shared mission to provide exceptional service and support to the community
The main focus of this role is handling a high volume of incoming calls.
If you’re interested, please send over your updated CV, making sure to clearly highlight your call-handling experience under each relevant role — in bullet point format.
It’s important that this experience isn’t just summarised in your profile or overview section — the hiring team specifically wants to see detailed examples of managing and redirecting a high volume of calls within each position you’ve held.
The organisation are looking to start this candidate immediately so please do send your updated CV to my email address atas soon as you can to maximise your chances of being selected for interview which will be via Microsoft Teams.
Thank you!
Use your culture and people leadership expertise to support the dynamism and excellence of a fast-growing and highly respected youth charity.
We are seeking an exceptional culture and people leader who brings experience of supporting organisational growth and excellence.
One YMCA is now one of the largest YMCA’s in Europe and our focus is supporting vulnerable people in Hertfordshire, Bedfordshire and Buckinghamshire to develop the skills and confidence to live their life to the full.
In the last five years, we have trebled our income to £40m, and more than doubled our staff numbers to 750. This is a new role that we have created to provide leadership to a strategically critical function and to develop our staff and culture so that we maximise our social impact across our 160 sites.
You will be responsible for developing a culture and people strategy in line with our organisational plan, elevating the culture and people function to be as proactive and value adding as possible, and ensuring a thriving, inclusive, and values-driven workplace.
If you enjoy working in a dynamic organisation and are attracted to the challenge of working with highly committed staff, serving people with complex needs and in a context of organisational growth, we would love to hear from you.
For more information please see the job pack attached. Closing date 23rd October.
Registered Charity
101 - 500
One YMCA's mission is to create supportive and energizing communities where young people can belong, contribute, and thrive.
Thank you!
We’re looking for a proactive and community-focused individual to help deliver and grow our Digital Champions programme. Working alongside the Volunteer Development Lead, you will support the wider implementation and scaling up of this volunteer-led initiative, working alongside GP practices, NHS partners, libraries and other community partners to support residents’ digital needs.
Registered Charity
21 - 50
At Bexley Voluntary Services Council (BVSC), we’re passionate about strengthening our local voluntary and community sector to make a real difference.
Thank you!
We're looking for an organised, confident and resilient Senior Information Governance Officer to join our Performance Team located at our Head Office in Islington.
£42,000.00 per annum, working 35 hours per week.
Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
The role will be 7 hours per day, Monday to Friday.
Applicants should attach a cover letter to their CV that demonstrates how their skills and experience will meet our requirements and add value to the team. Please note: those who use AI to generate their covering letter will be rejected.
Interviews will be held between 8th and 10th October 2025.
We offer hybrid working with a minimum of two days per week based in the office.
What you'll do:
- Maintain and update the Look Ahead's Information Asset Register, RoPA and other key governance documentation.
- Support the Information Governance Manager in delivering the annual work programme and reporting to the Information Governance Group.
- Conduct audits and risk assessments of data processing activities and ensure appropriate controls are in place.
- Lead on the implementation and monitoring of information governance policies and procedures across the organisation.
- Monitor compliance with Look Ahead's IG policies and relevant legislation, escalating issues where necessary.
The postholder will
- Work in accordance with Look Ahead's Code of Conduct and equal opportunities policy
- Perform other reasonable duties commensurate with the role.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
- Have effective communication skills and a positive approach
- Enjoy working as part of a small team but able to work on their own initiative
- Be willing to learn and keen to improve and embed robust IG processes throughout Look Ahead
- Be prepared to travel to different services to provide support and monitor compliance
What you'll bring:
Essential:
Skills
- Close attention to detail
- High level of accuracy in their literacy and numeracy
- Effective communication skills
- Good IT skills
- Ability to manage competing demands, prioritise and meet deadlines
- Ability to work on own initiative and exercise own judgment with discretion
Experience
- Previous information governance experience
- Handling data subject requests and applying exemptions when appropriate
- Managing personal data breaches
- Supporting managers to complete DPIAs or legitimate interests' assessments
- Experience of dealing with complex and confidential issues
- Developing and delivering information governance training
- Maintaining accurate records and logs
Desirable:
Skills
- Data Protection Practitioner qualification
- Evidence of continuous professional development
- Intermediate skills in MS Office applications e.g. Word, Excel, and PowerPoint
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Please see our website for full Job description
Thank you!
About the role
The role will work to assess the needs of people referred to the Pan-London hate crime service known as CATCH, ensuring potential risk or safeguarding issues are highlighted. The Triage Advisor will be responsible for completing triage assessments, one-off brief interventions with people who are assessed as medium need or referring into Galop’s advocacy services or into the wider CATCH partners for advocacy and support.
The work will involve offering them a conversation to find out about their situation, completing triage assessment paperwork and either referring them into the relevant service that will meet their needs or provide one-off support and signposting to them. The service is run in partnership with specialist by and for organisations working with victims of hate crime, including specialists in hate crimes motivated by racism, anti-LGBT prejudice, anti-Semitism, Islamophobia, or anti-disability prejudice. Each organisation provides support and advocacy for hate crime victims, including offering clients a space to talk and think through options, helping them plan what they want to do, and offering assistance in getting what they need from authorities.
Your triage work will enable people referred into our service and CATCH to feel heard, supported and reach the right service. You will need excellent listening and communication skills, with the ability to obtain the information you need to assess a case while leaving clients feeling supported. Most importantly, you need the capacity and attitude to become familiar with the needs of a broad spectrum of experiences across race, faith, LGBT , and disability hate crime and be able to provide non-judgmental support to all victims of hate crime at all times – including to those whose experiences and beliefs do not align with your own.
The role is based in Galop’s central London building but hybrid working is available (with an expectation of two days a week in the office).
This post is only available to applicants from the LGBTQ community as permitted under the Equality Act 2010 as a Genuine Occupational Requirement.
Location: Galop’s offices are located in London. Hybrid working is available, but the post holder will be expected to be based in the Galop offices 2 days per week.
Hours: Full-Time (35 hours a week)
Contract: Fixed term until 31 March 2027 (continuation after this point subject to additional funding)
Reports to: Advocacy & Support Manager
Salary: You will start on scale point G1, £28,876.12 per year (including London Weighting of £4,212.01).
Closing Date
Applications should be submitted by 23:59 on 26th October 2025.
Interviews will be held on w/c 3rd November 2025.
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