Communications jobs

Summary

The Church of England Pensions Board ("the Pensions Board") is a statutory body which is corporate trustee and administrator of defined benefit (final salary, hybrid and CARE) and defined contribution pension arrangements. We are the trustee and administrator of 3 major pension schemes (Church of England Funded Pension Scheme, Church Workers Pension Fund and Church Administrators Pensions Fund). We are the administrator of the Clergy Pension Measures and Church Commissioners Superannuation Scheme on behalf of the Church Commissioners. We also administer two charitable schemes to assist retired clergy and their dependants who are in financial need. There are 44,000+ members, pensioners and other beneficiaries.

You'll be leading on the maintenance, design and development of scheme calculations within the departments pension administration system, Universal Pensions Management (UPM2).

Responsibilities will include:

1. Assist with the design and development of the UPM system calculations
2. Agree requirements, scope and specification of calculation changes
3. Plan and deliver a continuous program of calculation development in line with the requirements of the department
4. Plan the testing and implementation of system upgrades and software releases to ensure no adverse effect on scheme calculations
5. Maintain the technical specifications for benefit calculations
6. Implement system changes required to support the introduction of calculation amendments to member records via database updates and communication templates
7. If required, there may be need to become involved in other areas within the System team - from utilising automation to improve efficiency, to working on our Member and Employer self-service portals.

Please note, this is a fully remote role.

Introduction to TDS

TDS is a not-for-profit organisation with a clear social purpose: to raise standards in the private rented sector. Established to create a fairer and more professional rental market by protecting deposits and resolving deposit disputes, TDS has since expanded its mission. Today, we invest in a range of additional services and initiatives that further our commitment to improving the sector.

Key initiatives relevant to this role include:
- Developing an influential research programme to ensure that laws and regulations are informed by robust evidence.
- Funding a range of projects and organisations through our two independent charities.
- Leveraging our direct communication channels with millions of tenants, landlords, and letting agents to educate and inform all parties.

JOB DESCRIPTION

Key initiatives relevant to this role include:
- Developing an influential research programme to ensure that laws and regulations are informed by robust evidence.
- Funding a range of projects and organisations through our two independent charities.
- Leveraging our direct communication channels with millions of tenants, landlords, and letting agents to educate and inform all parties.

Introduction to the Role

We are looking for a Research and Policy Officer (Maternity Cover) to join our expanding Policy and Research department, which also oversees the TDS Charitable Foundation. This is a pivotal role supporting our mission to improve standards in the private rented sector through impactful research, thought leadership, and policy engagement.
The successful candidate will play a key part in delivering our research programme, including overseeing flagship projects like the Voice of the Tenant and Voice of the Landlord surveys, and producing high-quality qualitative and quantitative research.

You will also support the smooth running of the Charitable Foundation’s grant-making and governance activities and contribute to our work influencing policy and practice across the UK’s private rented sector.
This is a great opportunity for someone passionate about housing, with a solid grounding in research and an interest in policy, to join a values-driven organisation delivering real-world impact.

PRINCIPAL RESPONSIBILITIES

Research
1. Collaborate with external research contractors to deliver the regular ‘Voice of the Tenant’ and ‘Voice of the Landlord’ Survey.
2. Ensure the research findings are widely disseminated through different channels, including events, publications, briefings and digital content.
3. Help identify research gaps and contribute to the development execution of new research projects or commissioning of external research.
4. Conduct proactive desk-based research to identify emerging trends, new policy developments, and partnership opportunities relevant to the Foundation and the sector.
5. Undertake in-house research activities, such as literature reviews, focus groups, stakeholder interviews, where required.
6. Contribute to the drafting and production of high-quality research reports and briefings, ensuring clarity, accessibility, and relevance for policy and practice audiences.

Policy
7. Monitor and analyse relevant legislative and regulatory developments, consultations, and debates, identifying implications for the sector and TDS’s work.
8. Support the development of TDS’s policy positions by preparing briefings, drafting responses to consultations, and summarising evidence from research.
9. Help communicate TDS’s policy insights and positions clearly and effectively to internal stakeholders, partners, and decision-makers.

Charity co-ordination
10. Act as a key point of contact for grant-funded projects, supporting projects to share progress and impact, and identify any support needs.
11. Help to Coordinate the TDS Charitable Foundation’s quarterly Board of Trustee meetings, including preparing board papers, taking minutes, and following up on actions.

PERSON SPECIFICATION

Essential characteristics

1. Qualifications and experience
Essential:

• Educated to degree level in a relevant subject.
• At least 3 years’ experience in research, social policy or similar role (or equivalent post-graduate study).
• Knowledge of research design
• Proven track record of producing content to communicate to different audiences.
• Experience of building relationships with external stakeholders.

Desirable:

• Knowledge of the housing sector or charitable work.

2.  Job Knowledge
Must be able to:

• Demonstrate excellent verbal and written communication skills.
• Show an ability to build relationships with stakeholders.
• Demonstrate organisational skills to help coordinate multiple projects.
• Utilise strong IT skills including sound knowledge of MS Office.
• Prove ability to write content for different audiences.

3. Communication
Must be able to:

• Work as part of a team;
• Have good interpersonal skills, communicating effectively with colleagues, funded projects and other stakeholders.

4. Equal Opportunities

• Must be able to demonstrate a commitment to equal opportunities, diversity and inclusion.

5. Required behaviour and attitude

• Applicants must be able to:
• demonstrate an affinity for customer excellence
• recognise the importance of fairness in all of our work
• demonstrate how they are making a difference in the work that they do
• is able to articulate the importance of teamwork
• are committed to excellence in all that we do;
• help create a great place to work.

TDS offers a plethora of benefits inclusive of:

• 33 days holiday inc bank holidays
• BUPA Private healthcare
• BUPA Wellbeing cash plan
• Pension Scheme
• Additional day off for your birthday
• Plus many more!

Hours of the role
35 hours per week. Monday to Friday, 9am to 5pm.

To apply, please submit your CV and a covering letting outlining how your skills and experience match the person specification.

TDS is committed to equality, diversity and inclusion in our workforce and to be truly representative of all sections of society and our customers.

Senior Policy and Advocacy Officer - Renewable Energy

Location: London - Hybrid
Job Type: Full time
Contract Type: Permanent
Salary: Circa £33,000

Our client are looking for a Senior Policy and Advocacy Officer - Renewable Energy to join their Heat & Biomass team, supporting their work on renewable heat technologies, like biomass heat, deep geothermal, and heat networks. Where appropriate, the successful candidate will also support wider work within the heat and biomass pillar, which might include biomass power, energy from waste, and green gas. This role involves developing policy initiatives, engaging with stakeholders, and representing the them in industry forums and government discussions.

Key responsibilities include:

• Leading policy and advocacy strategies to advance the heat and biomass sectors.

• Supporting member forums and acting as Secretariat for the Deep Geothermal APPG.

• Engaging with government, regulators, and industry stakeholders to drive sector growth.

• Drafting policy statements, consultation responses, and member communications.

They’re seeking candidates with policy experience, strong advocacy and communication skills, and a passion for sustainability and clean energy.

What They offer

• 25 days holiday plus days between Christmas and New Years treated as holiday
• Westfield Health insurance EAP
• Discounts and perks
• Birthday voucher
• Cycle to work scheme
• Pension scheme

How to apply

If you feel this role could be the right fit for you, please click the “apply now” button

*Please note they reserve the right to close this vacancy ahead of the advertised closing date if sufficient applications are received, therefore they encourage early applications.

If you’re ready to drive impactful policy change, click the apply now button.

About them

They are a not-for-profit trade association, established in 2001. While the world has changed dramatically since then, their mission remains the same: to champion our members and promote a future built on renewable energy and clean technology.

Their Vision: A future built on renewable energy and clean technology

Their Mission: To decarbonise the economy whilst helping our members build commercially and environmentally sustainable businesses

Their Approach: They do this by;

CHAMPIONING the role and benefits of renewable energy and clean technologies

INFLUENCING governments, industry and individuals

EMPOWERING renewable energy and clean technology businesses to achieve sustainable growth

You may also have experience in the following: Policy Analyst, Policy Advisor, Policy Consultant, Policy Researcher, Policy Coordinator, Policy Officer, Policy Manager, Policy Planner, Policy Advocate, Advocacy, Advocacy Officer

REF-221 140

Spotlight on Corruption has an exciting opportunity for a passionate and talented individual to lead our strategic engagement with Westminster and external stakeholders.

Deadline for applications is 23.30 on Sunday 25th May

About Spotlight

Spotlight on Corruption is a small team with outsized impact that shines a light on the UK’s role in corruption at home and abroad. 

We build the evidence base for reform through investigative research and extensive engagement with experts and frontline staff, and act as policy entrepreneurs, developing innovative and pragmatic solutions. We disseminate our work through hard-hitting reports and briefings for decision-makers and the general public and follow through with dogged advocacy to shape the narrative, as well as working in a highly collaborative manner to build consensus for reform.

About the role

We are looking for a passionate and talented individual to lead our strategic engagement with Westminster and external stakeholders. You will be an energetic and creative individual with a flair for building common ground, making connections as well as identifying and maximising political opportunities. You will be able to grasp complex details quickly and communicate them to a wide range of audiences. And you will have strong strategic nous, excellent networking skills, and an ability to keep your ear to the ground.

This role will work across our two thematic areas of ending impunity for corruption and defending democracy, liaising closely with the policy leads for those areas. You will be Spotlight’s organisational lead on developing our networks in Parliament, maintaining our relationships with Coalitions, and creating opportunities to get Spotlight messages across to policy and decision makers. 

Spotlight on Corruption is committed to fostering a diverse, inclusive, and equitable environment where all staff feel respected and valued. We conduct anonymous long-listing to help promote fairness and diversity, and encourage candidates from different backgrounds and experiences to apply.

Key responsibilities:

• Growing and maintaining Spotlight’s relationships and networks with parliamentarians, policy makers and external partners, including by attending events, receptions and proactively setting up meetings with key stakeholders and decision makers. 

• Developing strategies to enhance Spotlight’s profile and influence with policy makers including organising policy briefings and events in person and online.

• Monitoring developments related to Spotlight’s priorities in political, policy and legislative processes and identifying opportunities to highlight and promote Spotlight’s work and reform agenda.

• Developing and writing compelling briefings, statements and other communications including social media posts tailored to diverse audiences.

• Supporting research and helping brief staff members ahead of public appearances where appropriate.

• Representing Spotlight in NGO coalitions where appropriate and building our relationships with other NGO stakeholders.

• Supporting fundraising initiatives for Spotlight.

Person specification - Essential:

• Experience of engaging with UK parliamentary procedures, and legislative processes and influencing parliamentarians in support of advocacy objectives.

• An interest in strategic influence and policy development and the ability to navigate complex political environments.

• Excellent and persuasive communication skills and messaging abilities to get across complex legal and technical issues in an engaging way for a wide range of audiences.

• Excellent networking and relationship-building skills, and the ability to forge and nurture constructive dialogues and working relationships across the political spectrum and within civil society.

• High levels of organisation, an ability to prioritise a busy workload and a willingness to chip in with administrative tasks where necessary as part of a small team. 

• A track record of using initiative and seeking opportunities to secure policy impact. 

• A track record of operating to high standards as a strong team player in a collaborative manner.

• Strong understanding of the UK political and anti-corruption landscape and a passion for fighting corruption.

• Eligibility to live and work in the UK.

Person specification - Desirable:

• Direct experience of working in Parliament.

• Ability to undertake research and data analysis, including using the FOI regime.

• Experience of working with campaigning organisations.

• Experience of stakeholder management and convening.

Working arrangements:

Full-time, 35 hours per week. 30 days of annual leave (plus public holidays). Remote working from home required, with one day a week in the office, and regular meetings - sometimes at short notice - in London. Flexible working, including nine-day fortnight.

Responsible to: Executive Director

Start date: As soon as possible 

Your new company
My client is a health-based research charity based in the heart of London. They are looking for an Operations Manager to provide additional support who is comfortable working in senior-level settings and people manage a team of 4-5 Executive Assistants. This role will be fast-paced, and you will be asked to take on all responsibility for various projects. You will be expected to work a minimum of 3 days on-site in their Central London offices.

Your new role

• Manage the team of EAs
• Co-ordinate and deliver all cross-divisional projects, communications, meetings, and wellbeing activities to ensure the effective and smooth running of the division.
• Preparing documents for CEO / CoS including correspondence, reports, minutes, briefing notes and other papers and preparing presentations
• Organising meetings at divisional level, including meetings of the senior management team and external parties
• Manage the team's operational budget, including the tracking of expenditure and review of monthly/quarterly reports. Process expenses and invoices.
• Manage and deliver cross-departmental projects. Act as point of contact for the CEO's office for organisation-wide initiatives.
• Assist in the preparation of papers for internal and external meetings, attending such meetings and producing minutes, action logs or programme documentation.
• Undertake any other work that may be reasonably required from time to time 
• Undertake work in accordance with Wellcome policies and principles.   

What you'll need to succeed

• EA / Office Management experience
• Excellent people management skills and experience
• Advanced IT Skills - excellent working knowledge of Microsoft Office software, including SharePoint.
• Able to draft correspondence
• Experience of managing projects
• Experience of managing a variety of stakeholders

What you'll get in return

A competitive day rate, with the opportunity to be exposed to some wonderful research within the medical field. You will be working in a location with great transport links within the City of London.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Please note, due to the volume of applications, if you have not been contacted, please assume you have not been successful in the role.

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AMOSSHE The Student Services Organisation is looking for a new Head of Engagement and Operations. In this role you’ll support our Executive Director in leading AMOSSHE as a senior leader. You’ll be responsible for handling operational management, which includes acting as the Deputy Director for the organisation. You’ll oversee strategic areas involving member engagement, ensuring the effective delivery of our membership services, and driving strategic initiatives. You’ll have line management responsibilities for the team. This is a new role and an opportunity to make a real difference to our professional association.

• Contract type: Permanent, full time (37 hours a week).
• Location: Hybrid. Two days (Tuesday and Wednesday) in the office, central London.
• Salary range: £45,000 to £50,000, with an expected starting salary between £45,000 and £47,000, depending on experience.
• Application deadline: 23:55 (BST) on Wednesday 14 May 2025.

About us

AMOSSHE The Student Services Organisation is a not-for-profit professional membership association for Student Services leaders in higher education. Our mission is to support, inform and empower our community of Student Services leaders to enhance the higher education student experience and help students fulfil their potential. We do this through collaboration and networking, sharing good practice, enhancing professional development and influencing policy and investment. Find out more about our organisation here.

We’re committed to championing equality, diversity, and inclusion, and aspire to have a diverse and inclusive workplace. We strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join AMOSSHE. Find out more about our commitment to equality, diversity and inclusion here.

Charity People are partnering with a local community charity in North West London to help in their search for a passionate Digital Fundraising and Marketing Manager.

Based on St. Raphael's Estate, this charity aims to prevent hunger, fight poverty and build community. Working with families living in poverty, asylum seekers and refugees, and people experiencing homelessness and social isolation, they coordinate a network of food banks, kitchens, a community shop and café. Using these locations as bases, they also offer more holistic support, including welfare advice, asylum support and our award-winning community garden.

Can you use your skills to help find solutions and campaign against the causes of hunger and poverty?

Digital Fundraising and Marketing Manager

Contract: Permanent
Salary: £36,565 to £41,200 FTE based on experience
Location: Hybrid role working between the organisation's centre in NW London, ideally with two to three days based in the office
Hours: The role is offered on a full or part time (0.8) basis
Closing date for applications: Applications are being considered on an ongoing basis - please do register your interest ASAP
Interviews: Monday 19th May

Core responsibilities within your role will be to:

• Develop and implement a comprehensive 'test and learn' digital marketing strategy that targets individual donors
• Develop improved thanking and digital journeys for different audiences.
• Lead on the delivery and execution of all digital marketing campaigns aimed at attracting, retaining, and upgrading individual donors
• Oversee the digital marketing budget, ensuring efficient allocation of resources.
• Provide line management support to our Fundraising and Communications Officer.
• Help plan, promote, and execute digital and in-person events
• Collaborate with teams leading on corporate partnerships, wider direct marketing campaigns, and delivery of advocacy/fundraising events.

You'll be a passionate, creative person with fundraising experience who wants to get stuck into a hands-on role with the opportunity to make a real difference in this charity's digital marketing strategy to help them achieve their mission of ending poverty.

We would love to hear from you if you have the following skills and experience:

• Experience planning and executing purpose-driven digital & offline fundraising campaigns (email, social, web, SMS, direct mail, telephone)
• Experience with email marketing and donor journeys (ideally in Mailchimp)
• Communication skills to craft emotionally resonant messaging
• Experience with CRM integration and supporter lifecycle management
• Image and video editing skills
• Experience planning and delivering community fundraising and donor events

If you're interested in learning more about this opportunity, please send your CV to Alice at Charity People in the first instance.

Charity People and actively promotes equality, diversity, and inclusion. We match charity needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

Location: Shaw House, 27 West Way, Oxford, OX2 0QH
Department: Fundraising
Salary: £39,000 to £42,500
Hours: 35
Job Type: Full time
Contract Type: Permanent
 
RABI is the farmers charity. At the core of RABI’s mission is the commitment to address the individual needs of farming people across England, Wales and Northern Ireland through practical, financial and emotional support.
 
The charity’s expert mental health support builds emotional resilience to help farming people feel better equipped to tackle the many uncertainties and challenges they face today, whilst its grants empower farming people to become financially resilient.
 
RABI’s financial support includes targeted, emergency cost-of-living grant campaigns including its Return to School and Winter Fuel campaigns. The charity has provided around £1/4 billion of direct financial support to the farming community over the past 25 years.
 
ROLE OVERVIEW:
 
The Philanthropy and Partnerships Manager is responsible for leading and developing RABI’s philanthropy and partnerships donor base, focusing on building and nurturing relationships with major donors, trusts and foundations, corporate partners as well as legacy and in-memory supporters (larger funders).
 
This plays a pivotal role in shaping RABI’s fundraising strategy, identifying major funding opportunities and creating impactful engagement strategies to secure long-term financial support for the charity’s sustainability.
 
Relationship building is key to this position, communicating effectively with our donors by enhancing and strengthening relations through cultivation tactics and deepening relationships to ensure robust support from these influential stakeholders.
 
KEY RESPONSIBILITIES:
 
• Develop and implement a comprehensive Philanthropy and Partnerships (P&P) fundraising strategy to drive RABI’s fundraising activities and support long-term sustainability. This includes overseeing the cultivation and stewardship of major donors, trusts and foundations, corporate partners as well as legacy and in-memory supporters (larger funders).
• Report on income and expenditure targets, ensuring targets are met and assisting with budget setting.
• Cultivate, solicit and steward relationships with larger funders, ensuring strong and sustained engagement.
• Develop tailored proposals and partnership packages aligned with potential partners’ priorities and interests.
• Manage, identify and build relationships with key corporate funders, negotiate and manage agreements, ensuring clear communication of expected deliverables.
• Oversee and manage all trust and foundation opportunities, identifying potential funders whilst monitoring and reporting on deliverables and outcomes ensuring timely delivery of all requirements, ensuring compliance with regulations.
• Develop compelling, tailored proposals and partnership packages to align with the interests and priorities of potential partners, demonstrating impact.
• Plan and execute donor stewardship events and activities to enhance engagement and retention. Ensure that donor recognition and communications are carried out with precision, ensuring donors feel valued and informed.
• Manage, track and utilise CRM systems (e.g. Microsoft Dynamics) to maintain up-to-date donor data, track progress and provide concise and timely reports on fundraising activities and income and expenditure reports. Analyse donor trends and engagement metrics to optimise fundraising strategies.
• Ensure all fundraising activities comply with legal and regulatory requirements, including GDPR the CIOF Code of Fundraising Practice and RABI’s internal policies. Make certain the charity’s best practices are upheld in all donor interactions and fundraising activities.
• Responsibility for line management, providing guidance, support and performance feedback to ensure the development and success of team members.
• Work closely with cross-functional teams, including fundraising, communications, service delivery, business development and external affairs to identify project funding opportunities, share donor insights and collaborate and support the development of other fundraising initiatives.
• Take part and contribute to team meetings.
• Actively participate in the staff appraisal scheme and be committed to training and development in line with RABI’s aims and objectives.
 
PERSON SPECIFICATION:
 
Essential
 
• Demonstrable experience in a senior fundraising role, with a proven track record in securing major funds from larger funders.
• Exceptional major donor management skills, with experience in donor stewardship, partnership development and engagement strategies that build long-term relationships.
• Extensive knowledge and understanding of targeting, segmentation and response analysis.
• Persuasive written and verbal communication skills, including the ability to develop compelling applications, proposals and donor communications. Capable of tailoring messaging for different audiences and ensuring clarity, consistency and emotional impact.
• Experience of managing a fundraising team and assisting with recruitment and team development.
• Excellent interpersonal skills with the ability to build rapport and manage relationships at all levels, both internally and externally.
• A strategic outlook with the ability to identify fundraising opportunities and take the initiative to drive growth.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint) and CRM systems (preferably Microsoft Dynamics). Familiarity with fundraising platforms and donor management systems.
• Ability to manage time effectively, prioritise workload and meet deadlines. A creative and proactive approach to work, capable of juggling multiple tasks while maintaining attention to detail.
• Thorough understanding of data protection, fundraising regulations and compliance practices, ensuring that all fundraising activities adhere to legal and best practice standards.
• Self-motivated and confident in working, both independently and in teams.
• Empathy with the goals and objectives of RABI.
 
Desirable
 
• A full UK driving license.
• Knowledge or interest in the agricultural sector.
 
BENEFITS:
 
• Enrolment to Nest on commencement of employment and the opportunity to join RABI’s group pension scheme with Standard Life where RABI make contributions equivalent to 10% of your basic salary, provided you make a personal contribution of 5%.
• Life assurance from day one.
• Access to our Employee Assistance Programme.
 
This role profile is not exhaustive and is subject to review in conjunction with the post holder according to future developments at RABI. Full training and support will be provided for the right candidate.
 
Early applications are encouraged for this position as shortlisting and interviews will take place on a rolling basis. We reserve the right to close this advertisement early if we receive a suitable application prior to the deadline.
 
RABI is proud to be an equal opportunity employer and aims to ensure that all employment practices secure equality of opportunity and that no prospective or current employee receives less than favourable treatment at RABI as a result of their sex, sexual orientation, age, race, religion, belief, ethnic origin, disability, marital, or for any other reason which cannot be shown to be justifiable. Our recruitment process strives to ensure that individuals are selected only based on their relevant skills, experience, qualifications and abilities.
 
REF-221198

We’re Hiring! — Operations Manager (Part-Time, Fixed-Term)

�� Location: London-based office with hybrid/remote options
�� 14 hours/week | 6-month contract |  £38,220 FTE
�� Start Date: ASAP
�� Application Deadline: 14th May 2025

Looking for your next purposeful challenge?

This is an exciting opportunity to work for Real - an organisation led by and for Disabled people, rooted in the social model of disability. We challenge barriers and champion equity and inclusion.

Joining Real means being part of a passionate, values-driven team that’s committed to equality, accessibility, and real change.

We’re a small but mighty team, and right now we need a hands-on, heart-led Operations Manager to steer two game-changing projects at a pivotal time in our journey.

✨ Your Mission:

1. Embed Salesforce CRM across our team and help us use it to its full potential

2. Finalise and launch our brand-new accessible website, ensuring it reflects our values and meets accessibility standards

 What We’re Looking For:

· Solid experience managing operations or projects (digital/CRM/tech especially)

· Confidence using and customising CRM systems (Salesforce = a bonus!)

· Knowledge of accessible web design and inclusive digital content

· Skilled communicator who can lead, train, and collaborate across a team

· Organised and proactive — able to juggle timelines, details, and people

· Deep commitment to accessibility, inclusion, and equity

�� Why Join Real?

We don’t just talk about values - we live them. As a user-led charity, the lived experience of Disabled people drives everything we do. You’ll be part of a supportive, values-driven culture where your voice matters and your work creates real impact.

This is a rare chance to own two meaningful projects, build your portfolio, and leave a lasting legacy.

Ready to apply?

We’d love to hear from you.

Want an informal chat first? Contact us!

To apply, complete and submit the attached application form by 14th May 2025.

Need the form in a different format or require reasonable adjustments? Just ask - we are here to support you.

The Vacancy

Islamic Relief Worldwide (IRW) is a faith-based humanitarian relief and development organisation working to save and transform the lives of some of the world’s most vulnerable people.  Established in 1984, with an active presence in over 45 countries, we strive to make the world a better and fairer place for those affected by poverty, conflict and natural disasters. 

IRW’s Office of the General Counsel Division is recruiting for the position of ‘Complaints & Compliance Administrator’ to join its dynamic team based in Birmingham, UK. The organisation is currently operating a hybrid working model.

Job purpose:

To assist with the day-to-day processing, reporting, oversight and management of a diverse range of incoming complaints and whistleblowing disclosures and appropriate escalation of complaints requiring escalation to relevant Area Leads.

The post will play an active role in providing support to the IRW Complaints Team ensuring compliance with associated policies and processes.  The role will involve the preparation of key documents and acting as a liaison with relevant internal and external stakeholders to compile and organise key information to support the work of the IRW Complaints Team. 

To provide support and assistance to the Policy and Compliance Manager in the effective and efficient management and administration of the Policy and Compliance function and wider needs of the Division.  To assist with ongoing reviews of internal or external policies and processes, production of resources, reports and associated materials and additional support as directed.

The successful candidate must have:

• A degree in a relevant qualification and/or significant experience suited to the wide remit of the role.
• Strong and seasoned analytical and problem-solving skills, with the ability to think creatively and laterally, to overcome challenges.
• Strong organisation skills and attention to detail to ensure delivery of high-quality work.
• Ability to prioritise and work efficiently under pressure and subject to changing priorities, meeting deadlines, and using judgment and initiative in problem resolution.
• Excellent communication (verbal and written) and interpersonal skills. Excellent written and spoken English in particular.
• Excellent levels of computer literacy including Microsoft Office applications. 
• Knowledge of compliance related subjects.
• Willingness to attend training where relevant.
• Independent and excellent time management skills
• Innovative thinker, able to develop and translate strategy into tactical action plans and deliverables.
• Experience of complaints resolution or customer facing role.
• Proven record of excellent people and interpersonal skills with strong communication skills at individual and group level. This includes ability to adapt to and engage within a multicultural and diverse environment.
• Previous experience of working within humanitarian and development (third) sector is an advantage.
• Proven ability and experience in analysing, interpreting and reporting on data which enables sound conclusion and recommendations to be drawn.
• Demonstrates the flexibility and energy that is required for self-management and prioritising workload.
• Ability to build constructive working relationships and ability to respond appropriately in fast changing and challenging situations.
• Willingness to travel within UK and internationally.

For more information, please click on the Documents tab above to view the full Job Description.

If you are talented, reliable, service-minded, resilient and a highly motivated professional looking for a meaningful career, with a strong commitment to IRW’s mission and values of sincerity, excellence, compassion, social justice and custodianship, please apply by completing our online application form.

For more information on the excellent company benefits we offer our employees, please visit our website.

PLEASE NOTE: Interviews are expected to take place on or around 18 June 2025.

Pre-employment Checks:

Any employment with Islamic Relief will be subject to the following checks:

• Screening clearance
• Proof of eligibility to live and work within the UK
• Receipt of satisfactory references

Please note, for UK-based roles, we are only able to accept applications from candidates who are eligible to work in the UK. We are unable to progress applications which would require sponsorship.

Our values and commitment to safeguarding

IRW is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom IRW engages. IRW expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.

The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records checks. IRW also participates in the Inter Agency Misconduct Disclosure Scheme.

In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment.

By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

Islamic Relief is an equal opportunities employer

About Gaddum

Gaddum is a mental health and carers charity supporting people of all ages. As well as providing services we act as an anchor institution to support the sustainability and development of the wider VCSE sector. Our vision is for every individual and community we walk alongside to have equitable health, wealth and self.

Our Mission

Being almost 200 years old, Gaddum has seen some of the most challenging and inequitable times in the UK’s history, and the world we are living in is still one where so many don’t have the opportunities or resources they need to achieve their aspirations. Today we continue our mission – and we will do this by supporting, influencing, and campaigning as we push for equitable health, wealth and self.

We amplify the voices of the communities we serve, and we empower individuals to overcome challenges by listening, supporting, and advocating for their needs.

We believe…

• everyone has mental health, and it is as important as physical health

• life can be hard, and everyone needs a helping hand sometimes

• everyone has a right to support, when and how they need it, and that no one should be overlooked

• in being of service by holding the whole individual at the heart of our approach and embracing solutions that lie within communities

• there is injustice in the world but both systems and society can change for the better

• we can be agents of positive change; working with others, learning from diverse lived experience, and advocating for fairness

Our Values…

…are our foundations – they are what holds us firm in uncertain times, and they are our reference point for all that we do.

We value:

Being Heard: no matter why or how someone finds their way to us, we will listen

Collaborative Curiosity: harnessing our skills, knowledge, talents and the insights of others, we create new possibilities by exploring with people

Purposeful Work: paying attention to others’ needs and voices, we channel our resources into actions and outcomes that matter to the people we serve

Meaningful Connection: treating every individual as a whole person, developing relationships through empathy and acceptance

Thoughtful Safe Services: providing clear reasons for decisions and efficient, safe and effective practices, we earn confidence and trust by focussing on quality

Role Purpose

The purpose of this role is to provide operational leadership and oversight of the Carers Manchester Volunteer Programme and support the wider development of the Volunteer Programme at Gaddum. The Volunteer Coordinator will work with Carers Manchester colleagues to ensure volunteers feel equipped and supported to use their skills and lived experience in a range of established volunteer roles.

They will also work with the team to develop and recruit volunteers for new roles that support Carers Manchester to deliver on its aims and objectives. The role will involve maintaining close working relationships with our Central Team, Health & Safety systems, and compliance responsibilities. 

All staff are expected to work within all Gaddum policies and procedures. This role is subject to a basic DBS check.

Job Purpose

• Good Law Project is taking on increasing amounts of pro bono equalities law work including the representation of the trans community. The postholder will be responsible for sourcing, advising and acting in equalities law cases that speak to Good Law Project’s values

What we're looking for

• Excellent lawyer
• Qualification as a solicitor or barrister in England and Wales
• Five years post qualification experience as a solicitor or barrister with a specialism in equalities law
• Experience of working with internal stakeholders and external partners, including instructing Counsel or external Solicitors where necessary
• A good understanding of legal risk and how to manage it
• Interest in social change and how the law can be used to deliver it
• Committed to GLP’s vision of what a better world looks like

What we do

• Good Law Project is a not-for-profit campaign organisation which uses the law to hold power to account and fight for a fairer, greener future. We take on the cases and campaigns where we’ll have the biggest impact, even when the odds are stacked against us
• We had a primary role in overturning the prorogation of Parliament in 2019. We successfully challenged the Government’s operation of a fast track ‘VIP lane’ for awarding lucrative PPE contracts to those with political connections and our campaigning played a key role in the Met Police opening an investigation into Boris Johnson over the Partygate scandal. In July 2023, we forced the Government to accept that its flagship Net Zero strategy is unlawful and to develop a better plan
• We get a positive outcome in more than two thirds of our cases – either a straightforward or a partial legal win. But whether we win or lose in court, we always fight to make positive change
• See our website for more about what we do

Key Details

Salary: £68,000 per annum with generous benefits including 25 days annual holiday plus public holidays, enhanced pension contribution, private medical health insurance, life assurance, and flexible/hybrid working

Hours: 35 per week over 5 days

Contract type: Full-time role with a Fixed Term 12-month contract

Location: Hybrid working with office in central London and options for flexibility to work from home. The postholder will be expected to attend our central London office regularly - minimum of 2/3 days per week

Our attached job pack includes the full job description, personal specification, interview dates and Good Law Project's values.  Alternatively, click "Redirect to recruiter" to view the job pack on our website.

​How to Apply

To apply for this role, click on "Redirect to recruiter" to be redirected to our website where you will be asked to complete an online application form and upload your CV

Contact

If you have any questions about this role, please email the contact details in the job pack below. Or click "Redirect to recruiter" to view our contact details on our website

We're looking for a kind, compassionate and resilient Service Manager to join our Learning Disabilities service in Newham.

£42,000.00 per annum, working 40 hours per week.

This role is maternity cover, the expected duration is 9 months.

Want to feel like you're making a difference? You'll feel at home here.

Our benefits include:

Annual leave increasing up to 30 days with length of service
Free DBS
Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
Fully paid induction programme and further training
ILM courses and Apprenticeship Programmes
Healthcare Cashplan through our partner Healthshield
Cycle to work scheme
Employee Assistance Programme for 24-7 confidential support
Online wellbeing resources
A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

As the Service Manager you will be required to successfully apply for CQC registration for regulated activity and/or registered services within 6 months of appointment. You will ensure that your teams meet all statutory requirements and that all support is delivered in compliance with CQC expectations and Look Ahead's policy and procedures. You will take responsibly for maintaining compliance with the regulations and ensure that the appropriate notifications are made where necessary.

What you'll do:

Leadership Accountabilities:

Successfully lead and motivate your team to ensure the championing and ongoing maintenance of a positive performance culture within your service
Work to continuously improve staff competence, ensure ownership of all staff issues and speedy and effective conflict resolution - this includes but is not limited to staff supervision, coaching, team meetings, reflective practice and training
Responsible for reporting all staff changes to HR and Payroll departments, as appropriate e.g. starters, leavers, additional hours etc.
Deliver effective, professional and commercially focused briefings and supervision meetings with staff and ensure that information, reporting & communications flow up/down is effective
Responsible for managing and allocating customers to support staff (casework management)

For the full list, please see our website.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

Have the ability to lead and motivate staff to deliver excellent services
Be fundamentally calm and resilient, will not let emotion adversely affect them or obscure their judgement
Be practical and methodical
Have excellent organisation skills and be able to work effectively under pressure

For the full list, please see our website.

What you'll bring:

Essential:

Educated to degree level or equivalent
Experience of managing contracts and resources and delivering to budget and performance targets
Experience of delivering to housing management performance targets
Experience of effectively managing and developing staff to ensure delivery of services performance targets within contract
Experience of successfully managing external partnerships to ensure successful delivery of services
Holds relevant Health and Social Care management qualification - eg QCF Level 5
Experience managing supported living and/or Registered services for adults with learning disabilities and autism

For the full list, please see our website.

Desirable:

Other relevant professional memberships and/or specialist qualifications
Positive Behaviour Support Qualification or the willingness to complete this within 12 months of appointment
Experience of transforming care / Hospital to home agenda

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

We are delighted to be working with Shaftesbury, the disability charity that enables each child, young person and adult to live a life that adds up for them, and who seek an experienced Individual Giving Manager (Retention) to join their team.

Building on a 180 year track record they work to improve the quality of life for people with disabilities through their wide range of disability care, special education and rehabilitation services across England, Wales and Northern Ireland.

With exceptional people skills, the successful Individual Giving Manager (Retention) will be responsible for developing and delivering strategies that strengthen relationships with existing cash supporters, regular givers and gaming (lottery) supporters to ensure they feel valued, engaged, and connected to Shaftesbury’s mission. This role focuses on enhancing supporter loyalty and lifetime value through personalised, insight-led communications and stewardship initiatives.

Working across a range of channels—including direct mail, telemarketing, gaming, and digital—you will drive income growth by deepening engagement and identifying opportunities to increase income from existing supporters.

You will demonstrate:

• Proven experience in donor retention, direct marketing, or individual giving within the charity sector, with a strong understanding of audience segmentation and donor journeys.
• Outstanding communication skills (verbal and written) and the ability to tailor compelling and persuasive fundraising appeals for a range of audiences.
• Experience of setting, working to, and meeting, fundraising targets, with an innovative approach to developing new fundraising products.
• Excellent organisational skills including experience of planning and managing multiple projects simultaneously.
• Commitment to Shaftesbury’s Mission, Values and Christian ethos

You will be a collaborative, team player with the ability to work under pressure and deliver outcomes to tight deadlines with exceptional project management skills.  Experience of working with telemarketing or similar agencies to drive revenue is desirable, but not essential, as is experience with legacy marketing and gaming products and a familiarity with digital marketing / fundraising, and email automation tools. Knowledge of care sector fundraising, local authority funding and HMRC Gift aid processes would also be an advantage.

For more information, please contact Louise Portnall, Recruitment Consultant, Charisma Charity Recruitment. Your application should be submitted through the Charisma website and include your CV and supporting statement.

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status, or other category protected by law.

Closing date: 30 May 2025

Applications are being reviewed by Charisma on a rolling basis, so please apply without delay to avoid disappointment.