Communications manager jobs
Job Title: Member and Supporter Experience Officer
Team: Member and Supporter Experience
Location: Hybrid (split between home-working and London)
Interview Dates: 27th and 29th May
*This role sits within a pay grade with a pay range of £25,601 to £32,089. The salary on appointment will be set at the lower end of the pay range, to a maximum of £27,568 depending on the candidate's skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role.
It’s an exciting time to join the Ramblers as we have recently refreshed our strategy to support the delivery of our long-term ambitions.
We need your drive, knowledge, skills, and creativity to help us raise awareness of the Ramblers and what we stand for, enabling the charity to grow its supporter base and open up the joys and wellbeing benefits of walking to many more people.
We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.
Context and purpose of role
At the Ramblers, we are committed to providing our supporters with the very best experience possible, placing the Member and Supporter Experience Team at the heart of our operations. The team acts as the first line of support for members and supporters, responding to enquiries, managing interactions, and deepening engagement with the Ramblers.
This role is instrumental in ensuring a seamless supporter journey, helping to attract, welcome, and retain supporters while providing valuable insights to the organisation to improve supporter experiences. As an ambassador for supporters, the role also contributes to the organisation’s ability to deliver its charitable mission.
Key responsibilities
Supporter Engagement
- Respond to supporter enquiries via phone, letter, email and social media in a timely and professional manner, and with professionalism, empathy and attention to detail.
- Triage enquiries, referring complaints, safeguarding and safety matters to the specialists in the organisation and escalating other enquiries as needed to subject-matter experts.
- Listen and respond to the needs of each supporter, understanding their motivations and experiences to foster long-term relationships.
- Acknowledge and thank donations and other payments in a timely and personalised manner.
Payment processing
- Handle and manage the Direct Debit cycle, ensuring accuracy, compliance and timely processing with support from colleagues and finance.
- Provide monthly KPIs related to Direct Debits to Head of Member and Supporter Experience.
- Process and manage in-bound financial payments in an accurate and timely manner, managing any reconciliation as required.
- Investigate and resolve any payment issues, liaising with supporters and the payment processor as needed.
- Support our auditors and finance team on any reconciliation or financial enquiries.
Data integrity and CRM Management
- Maintain accurate records of interactions, transactions, comments, and complaints in the CRM system in accordance with data protection and Gift Aid Legislation.
- Share key supporter data and insights within the organisation to elevate the supporter voice.
- Support key supporter administration tasks (e.g. welcome pack data send)
Problem-solving and complaints handling
- Investigate and resolve low-level issues or complaints, liaising with other colleagues as required and keep supporters informed throughout the process.
- Handle complex technical enquiries related to our digital tools such as app, website, insight hub.
- Manage feedback and complaints, following established procedure with a focus on turning negative experiences into positive ones.
Volunteer support
- Provide training and support to key volunteers, such as Membership Secretaries, helping them to attract, welcome and retain members.
- Provide support to office volunteers, ensuring they feel values and supported to carry out their tasks effectively.
Continuous improvement
- Input into new digital development to ensure supporters receive value, and to minimise pain points
Other
- Undertake such other duties as may be reasonably required of the post.
- Engage and proactively develop excellent working relationships across the organisation.
The person
Knowledge, Skills and Experience
Essential:
- A high standard of organisational, interpersonal and communication skills.
- An excellent telephone manner.
- An ability to maintain high levels of accuracy at all times.
- Ability to adapt style, tone and content to provide a tailored service to supporters.
- Ability to show initiative and determination to investigate and solve complex enquiries.
- Excellent time management and organisational skills enabling you to plan and prioritise incoming workloads to SLAs set.
Desirable:
- Proven experience of working in a busy customer/supporter service environment.
Personal Attributes
- A team player, develop collaborative, strong and effective working relationships.
- Empathetic and patient, with a genuine desire to help members and supporters.
- Positive and professional attitude.
- Proactive and self-motivated with the ability to work independently.
- Adaptable and flexible in a fast-paced environment.
- Strong sense of responsibility and accountability.
Values and Behaviours
Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people.
Inclusive
We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.
Inspiring
We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.
Empowering
We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.
Responsible
We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.
We are looking to welcome an approachable, enthusiastic, and knowledgeable Community-based Dementia Adviser who will focus on supporting people affected by Dementia across the Dudley and the wider Black Country area.
You will be joining an experienced team of Dementia Advisers across the Black Country area, using a person-centred approach to provide expert local guidance, information and advice to people living with Dementia and their family/carers. We pride ourselves on supporting a diverse local population in the Black Country, so an inclusive attitude and mindset is important to ensure we support everyone in the best way possible.
There is an emphasis on partnership working and networking with Health and Social Care professionals, including GPs, Social Prescribers, Memory Assessment Services and Social Services. You will need experience in networking effectively and collaborating with other professionals to achieve a positive outcome for service users. In addition, you will also have a focus on supporting “seldom heard communities”.
You will be passionate about ensuring that people with Dementia and their family/carers are able to live well, enjoy life and have their voices heard. You will have a caring and empathic approach to supporting and empowering people affected by Dementia.
Interviews will be held on the 3rd May.
About you
- A passion for supporting people to maintain their independence, improve their sense of well-being, and help them take more control of their lives
- A solid and compassionate understanding of the needs of people affected by dementia
- The ability to work inclusively with people affected by dementia, along with an understanding of the need for client confidentially
- Great communication skills, adapting your approach to ensure understanding at all levels
- Good organisation skills as will be helping to create events across the Black Country.
- Ability to deliver a presentation to our Carers Information Programmes and other similar groups.
- Effective networking and influencing skills and the ability to manage several tasks at once and keep yourself motivated to perform under pressure
- Good IT and administrative skills and experience working with databases and virtual meeting software (e.g., MS Teams and Zoom)
- The ability to travel across the Black Country area independently when required
Do you want to work for a caring organisation that believes in people?
Do you want to make a difference?
At Change Grow Live, our commitment to making a difference in the lives of those who use our services is unwavering. We provide support, respect, and a safe environment, where we tailor our approach to each individual's needs to find the best treatment and support options.
Guided by our core values of being open, compassionate and bold, our team embodies these principles daily, striving to empower individuals to reshape their lives, foster personal growth, and embrace life to its fullest.
We’re excited to offer an opportunity for a Young Person Targeted Intervention Worker in our Lambeth service with the passion, skills, and experience to support young people facing challenges around substance use and related needs. This role is key in ensuring timely, tailored interventions that make a real difference.
Under the direction of the Service Management Team, you will lead the coordination of targeted interventions, including brief interventions, group work, and assertive outreach, aimed at individuals and groups at risk of harm from substance misuse. A key part of the role involves developing pathways with partner organisations to support early identification and intervention, particularly for young people.
Full Time Hours: 37.5 per week
Full Time Salary: £27,861.26 - £32,002.35 dependant on experience (based on full time hours, pro rata for part time hours)
Allowance: £4,133.14 Inner London Weighting (pro rata for part time roles)
Contract: 1fixed term contract until 31st of March 2026
Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.
Please note - Interviews will be taking place on the 30th of May 2025
Responsibilities
About the role:
- Lead on the coordination and delivery of the service’s prevention, early intervention, targeted education offers, and youth settings.
- To increase visibility and accessibility of the service amongst children, young people, families, and partners with the aim of increasing referrals into service for specialist support.
- Identifying and responding effectively to potential safeguarding issues.
- Reducing drug and alcohol related harm to service users and the wider community.
- Promoting carer, service user and community involvement.
- To be responsible for proactively generating and increasing referrals from relevant partners including utilising data to target specific services/provisions.
- To develop and deliver training programmes aimed at creating awareness of the service alongside delivering early intervention key messages to professionals.
- To analyse and scrutinise data to identify gaps in areas where the service can take a proactive approach to engagement.
- To create presentations that will engage young people, using harm reduction and psychoeducation.
About you:
- You have experience working with young people, with knowledge of the issues they face.
- Knowledge of safeguarding concerns and guidelines in relation to children and young people and the Fraser Competence framework.
- You have a good understanding of drug and alcohol issues and be able to speak about this publicly.
- Knowledge of working with evidence-based practice around young people’s substance misuse treatment services and methods.
- Confident and strong communication skills; verbal and written.
- You can accurately plan workshops and come up with new presenting ideas
- Ability to work towards and meet deadlines.
- You are passionate about what you do, hardworking, and ambitious to help young people build their resilience.
- A commitment to equality, diversity, and safeguarding young people.
- Build, engage, work effectively and collaboratively with multiagency to be able to gain buy in of the service that CGL offer within Lambeth.
What we will give to you:
- 25 days holiday (+ bank holidays) rising by 1 day for each years’ service “Capped at 30 days”
- Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme
- Contributory pension scheme
- A great selection of benefits incl. discounts for shopping, cinema, holidays, etc.
- A friendly and supportive team
- Training, career development & progression opportunities
- Refer a friend scheme.
Please ensure you fully complete the personal statement in the screening questions, outlining how you meet the person specification and job criteria.
If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role.
If you are passionate, eager to learn and develop your skills in working with young people who need support in relation to their drug and alcohol use – then this might be a perfect opportunity for you.
Salary Range (pro rata if part time)
CGL points 23 to 28 (£27,861.26 - £32,002.35)
ILW / OLW /Fringe
Inner London Weighting (£4,133.14)
Interview Date
30/5/2025
Closing Date
26/5/2025
This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.
Location: Newport, Gwent
REF: SOC-253
Are you a compassionate, organised and proactive individual who has either worked on an offender-led support project or had personal experience of the criminal justice system or have served a prison sentence? Do you have experience of engaging positively with young offenders or other vulnerable groups?
If so, St Giles Trust is looking for a target-driven Caseworker to join our comprehensive communities-based team in Wales, where you work collaboratively to provide a high-level service to young people who have faced challenges in education, been under the influence of, dealt or supplied substances, or been affected by violence or trauma.
About St Giles Trust
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions, and gang involvement, hold the key to positive change in others.
About this exciting opportunity
This multi-faceted role will see our successful candidate assess referred clients, with reference to St Giles Trust assessment practices, and then produce support and risk management plans based on these assessments, ensuring you promote inter-agency collaboration in the assessment and planning process.
We will also count on you to deliver a holistic support service, providing practical assistance with social and housing support, employment, training and education options, benefits work and debt advice, and to develop and maintain relationships with referral agencies, including police, Youth Offending Team and Youth Offending Institutions and local authorities. Closing cases efficiently and positively, identifying a survival plan for the client that will identify agencies that can be used for ongoing support and assisting with providing monitoring information that will help with the evaluation of the project are also key duties.
What we are looking for
• Experience of providing support, advice and advocacy and the ability to assess clients’ needs.
• Experience in negotiating with partner agencies to establish links to further the aims of a project.
• The ability to use and develop monitoring systems to record all aspects of the project.
• An understanding of the need to use support plans.
• Experience of engaging successfully with challenging people, for example people who have complex needs, people who are reluctant to discuss their needs, and people who are angry and confused.
• Excellent IT, interpersonal and communication skills, both verbal and written.
• A flexible, professional and empathetic approach to your work.
In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, season ticket loan and much more.
As an organisation that works with children and adults at risk we are committed to safeguarding, protecting, and promoting the safety of our clients. An enhanced DBS check with barred list is required for all successful applicants.
St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.
We are an equity and inclusion-confident employer. We welcome all applications and we particularly encourage applications from people of the global majority (black, brown, multi-heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.
Closing date: 11pm, 26 May 2025 Interviews: 02 June 2025 in Cardiff
We help people held back by poverty, unemployment, the criminal justice system, homelessness, exploitation and abuse to build a positive future.
We are committed to improving diversity and inclusion across our organisation. Don’t meet every single requirement? Studies have shown that women and the Global Majority are less likely to apply for jobs unless they meet every single specification. If you’re excited about the role but your experience or qualifications don’t perfectly align, we encourage you to apply anyway. We particularly encourage applications from underrepresented groups such as the global majority, LGBTQA+, those with a disability and neurodiverse conditions.
The role:
We’re seeking a Visitor Operations Supervisor—a detail-oriented, people-focused professional who can balance exceptional customer service with the effective coordination of a wide range of administrative duties.
This is a key role within our busy Visitor and Audience Operations team, supporting the smooth delivery of events, performances, and tours. You’ll take the lead in administrating our volunteer programme and ensuring seamless communication, scheduling, and compliance across the department.
The skills:
Essential Skills & Experience:
- Strong written and verbal communication skills
- Fluent in English and numerate
- Excellent computer literacy, especially in Microsoft Office
- Confident in a busy and fast paced customer facing environment
- Adaptable to changing operational needs and priorities
- Proven ability to lead and motivate teams
- Demonstrates emotional intelligence and pastoral sensitivity
- Committed to personal and team development
- Aligned with the Globe’s mission and ways of working
Desirable Skills & Experience:
- Confident first aider with safeguarding awareness
- Experience using volunteer management systems
- Understanding of GDPR compliance in operational contexts
- Previous work in theatre, cultural or heritage environments
The team:
The Visitor and Audience Operations (VAO) department is at the heart of delivering exceptional experiences for all who visit Shakespeare’s Globe. Responsible for front-facing operations and visitor experience across the site, the department encompasses our visitor attraction offer; our tours and exhibition space delivered by Guides and Visitor Operations Assistants; a large Volunteer Steward team operating across our two performance spaces, and event support.
Working closely with departments such as Retail, Learning, and Theatre, the VAO team ensures that every audience member, visitor, and participant receives a warm welcome and enjoys a safe, accessible, and engaging experience. The team operates across a seven-day schedule, including daytime and evening activities in all weathers, and plays a crucial role in maintaining the Globe’s reputation for excellence in customer service and visitor engagement.
Shakespeare’s Globe:
We celebrate Shakespeare’s transformative impact on the world by conducting a radical theatrical experiment. Inspired and informed by the unique historic playing conditions of two beautiful iconic theatres, our diverse programme of work harnesses the power of performance, cultivates intellectual curiosity and excites learning to make Shakespeare accessible for all.
Benefits:
• Discount in the Globe shop and onsite restaurants/cafes
• Staff discounts via My Globe perks and better Bankside Buzzcard
• Free entry to selected shows, events and activities
• Access to our free employee assistance programme and 24/7 virtual GP service
• Enhanced maternity, paternity, adoption, and shared parental leave and pay
• Life assurance scheme
• Rental deposit scheme
• Season ticket loans
• Eye test voucher scheme
• Flu vaccination scheme
• Cycle to work scheme
• Enhanced employer pension contributions after 12 months service.
To apply:
For more information, please download the job description from our main jobs page. To apply, please complete the online application form by 10am on Monday 26 May 2025.
We regret that because of the high volume of anticipated applications, we may be unable to contact unsuccessful candidates.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
An exciting opportunity to Support Salesforce as it’s embedded within an international charity operating in 18 countries, helping poor and marginalized families and children in Eastern Europe. Welcoming applications from candidates within Europe.
The role sits within our Salesforce team, supporting all our countries internationally.
The role will occasionally require travel to our London office (175 Tower Bridge Road) and internationally for meetings and therefore requires a flexible approach to working. Applicants must be very competent English speakers and have the right to travel to the UK and work in one of the following countries: UK, Albania, Belgium, Bosnia-Herzegovina, Bulgaria, Denmark, Germany, Moldova, Netherlands, Norway, Romania, Switzerland or Ukraine. Salary in GBP or equivalent in local currency.
About Mission Without Borders International
Mission Without Borders is an international Christian organization working in six of the poorest countries in Europe. Our Mission is to journey with the poor and marginalized, bringing practical and spiritual support with hope of a better future, enabling and encouraging people to lift themselves out of poverty.
Whether it is a hot meal for a homeless person, a homework club for a struggling pupil or seeds for a father who wants to grow vegetables for his family. We support families and children through our sponsorship programs by providing after school clubs and investing in sustainable businesses to get them back on their feet. We provide emotional support to those who need it most, working through issues that could be holding them back, such as conflict, past trauma or addiction.
We respect the dignity of the individual and help develop self-sufficiency and a sustainable future. We serve people without regard to their religion or ethnic background.
Mission Without Borders International leads and co-ordinates the work of the six countries in Eastern Europe where we carry out our project work, and 12 countries where we raise support. An international staff team supports this work in terms of community development, best practice, fundraising, communications, finance, IT, Digital, and Salesforce.
This position is within MWB International.
About the role
Mission Without Borders is seeking an experienced Salesforce Support Specialist to focus on three key areas; Salesforce Administration, training, and process documentation.
As a Salesforce expert and product champion, the post holder will work closely with our existing Salesforce Support Specialist to be the first point of contact for Salesforce support and training across all staff in all 18 countries. They will triage incoming tickets, provide support, fix problems, make configuration changes, and work closely with our Salesforce Developer and Product Owner to manage change requests.
With significant stakeholder engagement, they will help to develop a staff training programme for all countries and deliver both routine and ad-hoc training for new employees, new processes, feature changes, and upgrades.
Process documentation will need to be created for new, modified, and existing Salesforce/business processes along with details of third-party integrations and submitted change requests.
The role sits within the International Salesforce team, led by the Salesforce Developer and Product Owner. The team’s purpose is to be guardians of the organisations data and processes, supporting the rollout, maintenance, and extension, of our Salesforce platform and services. The Salesforce Developer and Product Owner reports to the International Chief Information Officer (CIO), who is responsible for leading MWB’s digital transformation and ensuring the successful implementation of several new digital, IT, and Salesforce initiatives.
Who we are looking for
You must be an exceptionally competent English speaker and have the right to travel to the UK and work in one of the following countries: UK, Albania, Belgium, Bosnia-Herzegovina, Bulgaria, Denmark, Germany, Moldova, Netherlands, Norway, Romania, Switzerland or Ukraine.
You will have proven experience as a Salesforce Administrator, educated to relevant degree level (or equivalent, or qualified by experience), be a certified Salesforce Admin, and have experience with NPSP.
A logical thinker, excellent problem solver, and an ability to juggle multiple duties and prioritise incoming requests.
You must be an excellent written and verbal communicator, have strong stakeholder management skills, and be excellent at customer service.
We are seeking an exceptional trainer who can plan and run online (or occasional in-person) training sessions and create detailed process documentation and training materials to accompany them.
Rewards and benefits
-
Up to 30 days annual leave plus bank holidays
-
Enrollment into our pension scheme
-
Flexible approach to working (involves occasional travel to London, UK office or internationally)
The client requests no contact from agencies or media sales.
This role is key to the successful management of the charity. You will provide the financial data required by the team to meet the needs of our funders reporting requests as well as maintain accurate records of the charities finances. You will work with our small friendly staff team to ensure we have the most up to date figures to hand. A great charity to work for, you will find us a friendly group who support each other.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Training Administrator provides overall administrative support to Bild’s Workforce Development & Qualifications as well as being the first point of contact for Respond training, from enquiry through to the end of the training taking place and managing any issues that arise.
This includes general training enquiries, drawing up training contracting agreements, coordinating trainers, setting up training arrangements, collating evaluations, booking of trains and venues, and refreshments. Communicating with participants and trainers regularly and troubleshooting where necessary.
The Training Administrator ensures the customer journey is sensitively managed and the training enquiries and bookings are effectively managed from referral or enquiry to delivery.
The Training Administrator works with Responds Lead Trainer and is responsible for the operational delivery of the current external and internal training programme.
They will both manage and administer all bookings and must therefore have strong administrative and organisational skills
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About us:
Princess Alice Hospice is one of the top ten adult hospices in the UK, providing palliative care and support to a community of more than a million people living in Surrey, south west London and Middlesex.
About the In Patient Unit team:
Is care at your core? It is at ours. Here at Princess Alice Hospice, you’ll have the opportunity to make a satisfying, rewarding difference to the lives of our patients, their families and friends, and be supported every step of the way. We support our clinical staff to be the difference in these precious days. With outstanding patient to carer ratios. With time to build valued relationships with your patients, their families, and friends.
The secret to our CQC ‘outstanding’ rating is humble. We care for our carers. We’re ambitious - blazing new trails in end of life care - and supporting the ambitions of our nurses with on-site training and qualifications. We’re small enough to value each individual and big enough to help nurture your career goals. You’ll be part of a great team of experienced professionals to learn from and learn with, delivering care you can take pride in.
About the role:
We are looking for nurses with exceptional communication and interpersonal skills to join our team. You will work closely with the Clinical Leads to ensure more people achieve a peaceful and comfortable death in their preferred place of care.
We offer a flexible approach to rostering and we will consider part-time applications; early, late, twilight shifts are available, however please note that night shifts are currently a mandatory requirement of the position (usually 2-3 per month pro rata). This role will cover Monday - Sunday working.
About You:
You’re a true team player, with excellent communication skills and a compassionate approach to care. You’ll be motivated to provide outstanding patient care using your holistic assessment skills, whilst liaising closely with other members of the multidisciplinary team.
Perhaps you have similar experience in palliative or end of life care, or you have transferrable skills gained in intensive or elderly care and you’re looking to join a caring organisation which will fully support you as a person and professional to grow and progress in your career.
If you are enthusiastic, flexible and share our values and care about making a difference in the last years of someone’s life, we would love to hear from you!
As well as our competitive salary package and the opportunity of joining an organisation where you will be able to make a difference to our patients and their families, we offer a range of great benefits, which include:
- 27 days’ annual leave, plus recognised public holidays - rising to 29 days after 5 years’ service and 33 days after 10 years’ service (pro rata for part time)
- educational and professional development opportunities (we have an on-site Education Team)
- clinical supervision (regular and we ensure its protected time)
- monthly group reflections via Schwartz Rounds sessions
- free on-site parking
- tranquil Hospice grounds
- subsidised meals at our on-site restaurant
- Employee Assistance Programme
- access to Blue Light Card discount card
- access to our Group Pension Scheme (with the option to continue your NHS Pension Scheme)
- in-house laundry of uniforms, plus excellent changing facilities (with showers, fresh towels, and hairdryers)
- wellbeing - we provide a programme of activities, opportunities, and guidance to inspire and support our employees to live a healthy life, at home and at work.
If you want to be part of our outstanding multi professional team then please do not hesitate to contact us!
Please note applications will be reviewed upon submission, and candidates may be contacted about interviews in advance of the specified dates.
At Princess Alice Hospice we are passionate about creating an inclusive workplace that values diversity. We are fully committed to equality of opportunities, and we warmly welcome applications from all backgrounds and cultures.
We are signed up to the Disability Confident scheme and we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. We are a place where you can be you.
Please visit our Privacy Notices section to understand and be aware of how we use the data you provide to us.
All of our vacancies except from retail are subject to a relevant DBS check.
The client requests no contact from agencies or media sales.
To deliver sessions to children, young people and their families that are diagnosed with or being assessed for neurodevelopmental conditions.
To support the development and delivery of bespoke programmes of support to children and young people and their families, under the guidance of the Service Delivery Manager.
As a practitioner, you will hold a caseload, will work as part of a team, undertaking assessments and delivering a range of evidence-based interventions for those on your caseload focused on neurodevelopmental conditions.
The service is underpinned by principles centred around THRIVE and Children and Young People’s Improving Access to Psychological Therapies.
Key responsibilities
· Through a holistic approach, assess the needs and strengths of the referred child or young person and help them and their families identify and implement strategies that will support them, help them identify individual goals (through identification and implementation of strategies) to achieve desired change
· Deliver bespoke programmes of support, to families of children and young people diagnosed with or being assessed for neurodevelopmental conditions such as Autistic Spectrum Condition and/or ADHD. This could take the form of time limited 1:1 or group sessions or a blended approach depending on the needs presenting themselves
· Use creative, engaging approaches and own knowledge along with research-based methods and models to meet the emotional wellbeing needs of CYP
· Record and collect data with various tools and use this to evaluate the effectiveness of interventions
· To take responsibility for own caseload of children, young people and families some with complex and multiple needs
· To involve children, young people and their parents in the co-production of programmes, activities and services
· To keep accurate records of individual engagement, evidence of change and celebrate progress with children and young people
· To provide, record and report the appropriate data to ensure support programmes can be accurately monitored and evaluated
· To provide written case studies as evidence of the effectiveness of individual interventions
· To take responsibility for the more complex cases/situations presenting within the service
· To assist with the development and progression of the service by adhering to all communication requests and assisting with peer progression development when requested through case supervision
Organisational requirements
- Work within Eikon’s equal opportunities, health & safety, and safeguarding policies at all times
- Understand and act when safeguarding issues need to be escalated
- Work as part of a team and attend team meetings, training events and participate fully in 1:1
- Work co-operatively and under the management of The Eikon Charity staff to ensure the highest quality of delivery and support
- Work within Eikon’s internal policies, safeguarding and data protection regulations
- Be responsible for equipment/resources
- Work some planned evenings or weekends
- To promote, monitor and maintain health safety and security in the working environment
- Attend and actively participate in regular clinical supervision
Helping young people feel safe, heard and supported





The client requests no contact from agencies or media sales.
Contract: Permanent, full time
Salary: £37,368 - £43,451 per annum + £3,954 London Weighting Allowance
Location: Hybrid, office days based at Victoria
Closing date: Sunday 25 May 2025
Interview date: w/c 2 June 2025
We’re looking for an experienced and proactive Estates and Facilities Business Partner to help us maintain a safe, efficient, and welcoming estate across all Blue Cross sites. You’ll ensure our properties are fit for purpose—supporting great care for animals, proud workplaces for our people, and confidence for our supporters.
More about the role
At Blue Cross, we are committed to the welfare of animals and the people who cherish them, providing essential care, services, and support to both pets and their owners. This includes veterinary care, rehoming services, fostering support, education for pet owners, and pet loss support services, all aimed at helping pets and people to thrive together.
In this key role, you’ll work with local teams to plan, manage and oversee both proactive and reactive maintenance projects, ensuring works are delivered safely, professionally, on time, and within budget. You’ll also advise and support colleagues with property-related matters, from compliance and safety to improving sustainability and service delivery.
You’ll manage contractors, support health and safety compliance, lead minor refurbishments, and oversee maintenance budgets. Where appropriate, you’ll also line manage site-based facilities staff and play an active role in driving improvements and ensuring our estate presents the best face of Blue Cross.
We’re looking for someone with strong project management skills, sound technical knowledge of building maintenance and compliance, and the ability to build positive working relationships across a dispersed organisation. You'll be customer-focused, well-organised, budget-conscious, and motivated to make a difference to the environments where we care for pets and people.
You will be needing to occasionally travel to our veterinary hospitals in Victoria, Hammersmith, Merton and Grimsby.
Want to know more? We’ve attached the full job description for further details. If you have any questions or need additional information, please don’t hesitate to contact us.
About you
We are seeking a proactive and customer-focused Estates and Facilities Business Partner to become the visible face of our Estates and Facilities team. In this key role, you will work closely with teams across the organisation, regularly engaging through a variety of communication channels to understand their needs and deliver effective, practical solutions in line with agreed service levels.
You will bring a flexible and responsive approach to your work, adapting to changing priorities while maintaining a strong focus on delivering results. While you will be a collaborative team player, you must also be self-motivated and capable of working independently without supervision. A strong customer focus is essential, as is a commitment to providing an excellent service experience across all touchpoints.
In this role, you will need to be cost-conscious and able to evaluate the merits of different solutions to ensure value for money. Attention to detail is vital to ensure that programmes of work run smoothly and budgets are accurately maintained. You should feel confident managing multiple tasks at once and be comfortable switching between them as needed.
We are looking for someone who is proactive and passionate about enhancing our working environments and ensuring that our properties reflect the professionalism and values of Blue Cross. If you enjoy building relationships, solving problems, and making a tangible difference to how an organisation operates, we’d love to hear from you.
Essential Qualifications, Skills, and Experience
- Sound working knowledge of buildings, including mechanical and electrical aspects
- Knowledge of facilities management
- Excellent communication skills both verbal and written
- Excellent customer service skills
- Strong analytical and problem-solving skills
- An understanding of budgeting and experience of monitoring spend and reporting against budgets
- Experience of working to tight deadlines
- Experience of line managing members of staff and ensuring they fulfil their roles and are well supported
Desirable Qualifications, Skills, and Experience
- A formal qualification (such as an appropriate IWFM, HND, surveying or similar)
- A formal qualification in Health & Safety, such as IOSH Managing safely
- Accredited Project Management qualification
- Previous experience of CAD based systems
- Relevant construction trade qualification/experience
How to apply
Click the apply button below and complete the online application process before the closing date on Sunday 25 May 2025.
We reserve the right to close this vacancy early should we receive an overwhelming response.
Blue Cross benefits
Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.
In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.
Our generous benefits package includes:
- Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)
- Programmes for physical and mental wellbeing support
- Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family
- Free physiotherapy advice and face to face intervention
- Health cash plan
- Unlimited access to an employee assistance programme
- Pension scheme with enhanced employer contribution
- Professional fees paid with Continuing Professional Development and personal development support.
- Life assurance
- 20% discount on Pet Plan pet insurance
- Enhanced family friendly policies
- Recognition scheme
- Annual volunteer days
- Charity worker discounts across a variety of retailers
The client requests no contact from agencies or media sales.
About Reprieve
Reprieve works with the most disenfranchised people in society. Our aim is simple: to consign the death penalty and abuses carried out in the name of “counter-terrorism” or “national security” to history, drawing public and political attention to these past harms with a view to preventing them from occurring again.
In our view, you can best judge a society by how it treats prisoners, criminal defendants, and the far-flung targets of an ever-changing counter-terror policy. To us, the rule of law means little if we selectively apply it to people we agree with. It is for all of us. Liberty is always eroded at the margins.
Reprieve’s staff is made up of courageous and committed human rights defenders. Founded in 1999, we provide free legal and investigative support to people facing the death penalty and those victimised by states’ abusive counter-terror policies – rendition, torture, arbitrary detention and extrajudicial killing.
We fight our clients’ cases in courts around the world; investigate their mistreatment; and advocate on their behalf, encouraging public and political debate of human rights issues.
Reprieve’s main office is in Aldgate, London, UK. Reprieve also supports full-time Fellows, who work as lawyers, investigators and campaigners in the countries in which we work. We work closely with a number of partner organisations in jurisdictions all over the world, who provide access to clients, expertise, knowledge and guidance on specific issues or regions. We work in cooperation with relevant government officials, individual lawyers and human rights defenders, as well as individual, corporate and foundation funders to further the cause of our shared goals.
Reprieve works in close partnership with its independent sibling organisation Reprieve US. This collaboration is mutually beneficial to both Reprieve and Reprieve US as it enables each organisation to work more effectively and take advantage of the strategic locations to increase the impact of our work.
Reprieve is an equal opportunity employer and we particularly welcome applicants from Black and minority ethnic communities, members of the LGBTQ+ community, and those with disabilities. Reprieve is committed to fighting racism and advancing racial justice, both in our work and within Reprieve.
About the Role
The Legal Officer will be an integral part of the UK Litigation team and will work closely with external legal teams to advance our cases and ensure coordination of legal actions in line with Reprieve’s strategic goals. They will be responsible for administration and maintenance of casefiles and key case management documents and assume certain day-to-day file management responsibilities. They will feed into case strategy discussions and will support the team by conducting and overseeing legal and factual research, drafting documents for litigation and advocacy purposes, and producing and maintaining core internal documents and records. The Legal Officer will also help advance investigations on selected cases, coordinating record collection, feeding into investigation plans and supporting other investigative work.
In addition to working on UK legal cases, the role will encompass work on Reprieve’s cross-cutting strategic United Nations engagement and international litigation. This will involve monitoring for relevant opportunities to shape international law and working on international legal submissions, particularly before international human rights complaints mechanisms and international tribunals.
There may also be opportunities to contribute to other areas of Reprieve’s work.
The Legal Officer will be responsible for overseeing and line managing trainees seconded from partner law firms.
Applicants will share our commitment to fighting against racism and advancing racial justice, and understand our responsibility to do our work in a way that does not compound racist structures.
For full details, please download the job description.
Length and Salary
This is a full-time role, on a one-year fixed term contract, with the possibility to extend, subject to funding. The annual salary is £42,193 per annum, less any required deductions for income tax and national insurance.
This role is based in Reprieve’s London office. Reprieve operates a hybrid working model and we require staff to work two days per week from the London office and the rest of the week from home. Applicants must have the current right to work in the UK, which will be checked prior to interview.
Your presence is important during core office hours, whether remotely or in the office. You will also be available outside of office hours in the event of an emergency, for example case developments that require urgent action. This is a role that may require travel and work outside of core office hours from time to time.
Reprieve is proud to have an open and transparent pay structure, governed by a 2:1 pay ratio between the highest-paid member of staff and the lowest-paid member of staff. We are a flexible employer and offer a range of nonfinancial benefits to employees. We welcome applications from a range of backgrounds.
Full details and how to apply
Please review the job description and person specification for full details. To apply, please submit the application form at the web address provided. Please note that CVs and cover letters cannot be accepted for this role.
The deadline for applications is 23:58 BST on 1 June 2025. Applicants must have the right to work in the UK currently and for the duration of the contract.
The client requests no contact from agencies or media sales.
When a child or young person is diagnosed with cancer life is turned upside down – for them and their family. Fear, isolation, extreme money worries, not knowing where to turn – this is the reality for many.
At Young Lives vs Cancer, we help children, young people and families find the strength to face whatever cancer throws at them. You could be a part of the team making it happen.
The Role
We are looking for an experienced Social Worker to join our London & South East Team supporting children and young people diagnosed with cancer.
We pride ourselves on delivering the highest quality support tailored to the needs of the children and young people and their families. The work we do is rewarding but also complex and demanding. You will be part of a close-knit Young Lives vs Cancer social work team, working with an established NHS multi-disciplinary team and services in the community.
This role is part home, part site-based. Your contractual base will be both Home and Hospital.
This post is subject to an Enhanced Disclosure and Barring Service check.
About You
You will be committed to delivering high quality social work support to promote the best outcomes for the children, young people and families we work with. You will need to be resourceful and resilient. You will have a positive attitude and be willing to embrace difference. As part of the wider Young Lives vs Cancer team you will actively engage with the work of the charity and welcome opportunities to get involved.
You will have:
- A recognised Social Worker qualification and current registration with Social Work England/ Scottish Social Services Council/Social Care Wales/Northern Ireland Social Care Council
- Experience working with children, young people and their families/carers in a social care setting.
- Experience of working in a multi-disciplinary environment, ideally in an NHS setting.
- Sound knowledge of child and young people development.
- An understanding of the impact of serious illness for children, young people and their families.
- Excellent interpersonal skills.
What will I gain?
For people to reach their full potential, they need the right environment. As a member of Team Young Lives, you’ll be made to feel supported, valued and appreciated. Here’s how we do it:
- Flexible working: we’re open to working hours outside of 9 - 5 and we can talk through your flexibility requirements at interview stage
- Wellbeing days: four days a year to do what works for you – from catching up on training to going for a walk
- Generous annual leave allowance
- Great family/caring leave entitlements
- Enhanced pension
- Access to our employee savings scheme
Our commitment to Diversity, Equity, Inclusion and Belonging
At Young Lives vs Cancer, we recognise that opportunities for too many people remain a condition of their sex, ethnicity, class, gender identity, disability, sexual orientation – or a combination. This has never been acceptable to us as an organisation. We don’t just accept difference, we value it, celebrate it, nurture it and we thrive because of it.
We’re on a journey to be reflective of the diverse children, young people and families we support. We know we aren’t there yet, and we’re passionately committed to taking actions and making changes to be a truly diverse, inclusive and equitable organisation. This includes taking anti-oppressive action and removing barriers in our recruitment practices. We particularly welcome applications from members of minoritised communities. Our Diversity, Inclusion, Equity and Belonging strategy will tell you more.
We operate an anonymised shortlisting process in our commitment to diversity, equity, inclusion and belonging. CVs can be uploaded, but we won't be able to view them until we invite you for an interview. Instead, we ask you to fully complete the work history sections of the online application form for us to be able to assess you quickly, fairly and objectively.
Accessibility
We’re committed to providing reasonable adjustments throughout our recruitment process and we’ll always aim to be as accommodating as possible.Please let us know in your application form of any adjustments or access requirements we could make to help you with the application process and interview.
#ShowTheSalary
The Role
Reporting to the Board of Trustees, the CEO/Director will be responsible for the overall strategic, financial, and operational leadership of Chelsea Theatre. This is a hands-on role with a focus on balancing the day-to-day running of the operational activities of the venue, with essential components such as stakeholder management, community engagement and income generation.
Key Responsibilities
The postholder will:
• Provide leadership and responsibility for the charity’s purpose, administration and financial management plus ensure compliance with the law and regulations.
• Generate significant earned income from one-off and repeat hirers, including local community organisations, commercial contracts, arts organisations and private hires, with a focus on high quality customer care.
• Increase income from grants, corporates and funds from individuals, with support from Trustees.
• Run the building as a community centre, making an ever-increasing positive impact in the local community and beyond.
• Motivate and engage a small team of staff and volunteers, and broad range of stakeholders and prospective supporters.
• Where necessary, with the team, be capable of delivering a range of operational tasks, such as updating the website and managing the box office systems.
• Act as ambassador for the charity, building relationships with partners and stakeholders in the community, local government and with businesses.
Strategic & Commercial Leadership
• Work with the Board to develop and implement a clear vision and business strategy to ensure the long-term sustainability and growth of the Chelsea Theatre.
• Identify and maximise commercial opportunities, including venue hire, sponsorship, and partnerships. Support the Board with fundraising.
• Lead on business development and marketing initiatives to increase revenue while maintaining the venue’s community-focused ethos.
• Ensure the organisation’s mixed team of staff and volunteers are focused on supporting the business’s mission and objectives.
Venue & Operational Management
• Oversee all aspects of venue operations, ensuring the highest standards of efficiency, customer experience, and compliance with health and safety regulations.
• Develop and manage budgets effectively, ensuring quality financial reporting, financial stability, and responsible stewardship of resources.
• Ability to optimise rental income and diversify income streams, while serving community needs.
• Build and maintain relationships with key stakeholders, including funders, local authorities, businesses, and community groups.
• Operate within the annual budget. Monitor key indicators of the organisation’s impact and financial health.
Community & Stakeholder Engagement
• Develop and nurture partnerships with the local community, ensuring the theatre remains a welcoming and accessible space for all.
• Work closely with the Board of Trustees to align organisational commercial goals with community needs and expectations.
• Further develop a balanced and funded community programme, which currently include a flagship youth theatre scheme, to reflect community needs and interests.
• Represent Chelsea Theatre externally, acting as an advocate for its work and impact.
About Reprieve
Reprieve works with the most disenfranchised people in society. Our aim is simple: to consign the death penalty and abuses carried out in the name of “counter-terrorism” or “national security” to history, drawing public and political attention to these past harms with a view to preventing them from occurring again.
In our view, you can best judge a society by how it treats prisoners, criminal defendants, and the far-flung targets of an ever-changing counter-terror policy. To us, the rule of law means little if we selectively apply it to people we agree with. It is for all of us. Liberty is always eroded at the margins.
Reprieve’s staff is made up of courageous and committed human rights defenders. Founded in 1999, we provide free legal and investigative support to people facing the death penalty and those victimised by states’ abusive counter-terror policies – rendition, torture, arbitrary detention and extrajudicial killing.
We fight our clients’ cases in courts around the world; investigate their mistreatment; and advocate on their behalf, encouraging public and political debate of human rights issues.
Reprieve’s main office is in Aldgate, London, UK. Reprieve also supports full-time Fellows, who work as lawyers, investigators and campaigners in the countries in which we work. We work closely with a number of partner organisations in jurisdictions all over the world, who provide access to clients, expertise, knowledge and guidance on specific issues or regions. We work in cooperation with relevant government officials, individual lawyers and human rights defenders, as well as individual, corporate and foundation funders to further the cause of our shared goals.
Reprieve works in close partnership with its independent sibling organisation Reprieve US. This collaboration is mutually beneficial to both Reprieve and Reprieve US as it enables each organisation to work more effectively and take advantage of the strategic locations to increase the impact of our work.
Reprieve is an equal opportunity employer and we particularly welcome applicants from Black and minority ethnic communities, members of the LGBTQ+ community, and those with disabilities. Reprieve is committed to fighting racism and advancing racial justice, both in our work and within Reprieve.
About the Role
The Lead Lawyer - Africa Death Penalty Team is responsible for coordinating Reprieve’s litigation and advocacy in Sub-Saharan Africa. At the moment, the team works on death penalty casework and abolition advocacy in Malawi, Tanzania, and Kenya.
Our casework includes work on appeals to the Malawi Supreme Court of Appeal in the context of historic denials of a right to appeal and related contextual challenges; large-scale projects, such as the Kenya resentencing project, wherein we support stakeholders to ensure 5,000+ people are able to access a chance at reducing their sentence from death via a new sentence hearing, as well as supporting on individual strategic resentencing cases; and long-term regional projects, such as our strategic litigation before the African Court on Human and Peoples’ Rights, which challenges the mandatory death penalty, torture, and other associated violations of the African Charter. This is an opportunity to join a team that has developed groundbreaking work with great success in getting people off death row, making significant contribution to legal reforms and towards abolition.
You will share our commitment to fighting against racism and advancing racial justice, and understand our responsibility to do our work in a way that does not compound racist structures.
For full details, please download the job description.
Length and Salary
This is a full-time role, on a one-year fixed term contract, with the possibility to extend, subject to funding. The annual salary is £52,088 per annum, less any required deductions for income tax and national insurance.
This role is based in Reprieve’s London office. Reprieve operates a hybrid working model and we require staff to work two days per week from the London office and the rest of the week from home. Applicants must have the current right to work in the UK, which will be checked prior to interview.
Your presence is important during core office hours, whether remotely or in the office. You will also be available outside of office hours in the event of an emergency, for example case developments that require urgent action. This is a role that may require travel and work outside of core office hours from time to time.
Reprieve is proud to have an open and transparent pay structure, governed by a 2:1 pay ratio between the highest-paid member of staff and the lowest-paid member of staff. We are a flexible employer and offer a range of nonfinancial benefits to employees. We welcome applications from a range of backgrounds.
Full details and how to apply
Please review the job description and person specification for full details.To apply, please submit the application form at the web address provided. Please note that CVs and cover letters cannot be accepted for this role.
The deadline for applications is 23:58 BST on 8 June 2025. Applicants must have the right to work in the UK currently and for the duration of the contract.
The client requests no contact from agencies or media sales.