Communications specialist jobs

We have an exciting opportunity for a Triage & Early Interventions Officer (TEIO) to join the Children and Young Person Team in Hampshire working 22.5 hours per week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is offered working from either Southampton Central Police Station or the Eastern Police Investigation Centre. Your preference will be discussed at interview.

As a TEIO you will:

• Make calls to offer support to victims of crime, delivering immediate support.
• Develop, deliver and monitor safety and support plans for those affected by crime who accept ongoing support, which will include providing resources, interventions, and information to young people and their families.
• Use a bespoke case management system to maintain accurate and confidential records and contribute to monitoring information including the collection of outcomes
• Working as part of a team with staff to provide a seamless service to clients

You will need:

• Understanding of the impact of crime on children and young people such as sexual violence, hate crime and anti-social behaviour
• Effective verbal and written communication skills
• Experience of successfully delivering services and working directly within a statutory, voluntary or multi agency setting(s), preferably with children and young people.
• Ability to balance competing needs and priorities
• Ability to work independently and as part of a team
• Experience of building effective working relationships across internal and external stakeholders
• Personal resilience to manage exposure to highly emotional or sensitive demands of the role
• Ability to manage a caseload including complex case management
• Ability to use generic IT applications competently.
• This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

We're looking for a kind, compassionate, and resilient Deputy Manager to join our Young People Service in Ealing.

£34,500.00 per annum, working 40 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.

Our benefits include:

Annual leave increasing up to 30 days with length of service
Free DBS
Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
Fully paid induction programme and further training
ILM courses and Apprenticeship Programmes
Healthcare Cashplan through our partner Healthshield
Cycle to work scheme
Employee Assistance Programme for 24-7 confidential support
Online wellbeing resources
A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
The Deputy Service Manager supports the Service Manager in effectively managing all operational matters within their designated services, including line management of frontline staff.

The Deputy Service Manager shares responsibility for ensuring that a holistic and cohesive approach to customer support is embedded across accommodation services. Look Ahead operates trauma-informed and psychologically informed approaches, ensuring customers benefit from strengths-based support practices. The role requires an individual who embodies psychologically informed practice through their leadership style.

Together, these services support up to 12 young people at any one time, offering a welcoming, supportive environment on a spot-purchase basis.

The role of Deputy Manager will involve five 8-hour shifts, Monday to Friday.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

Support the Service Manager in driving operational activities within your service area, ensuring clear, relevant, and challenging objectives and ongoing performance tracking.
Successfully lead and motivate your team, championing and maintaining a positive local culture within the service.
Build supportive, trusting relationships with young people and create a welcoming and positive atmosphere.
Prioritise the prompt filling of voids and the reduction of arrears and bad debts.
Continuously work to improve staff competence, ensuring proactive ownership of staffing matters, swift resolution of conflicts, and effective management of issues.
Facilitate transparent and effective communication flows between management and frontline teams.
Lead on casework management, ensuring that risk assessments and support plans are regularly updated and dynamic.

About you:

Enjoys social interaction and engaging with others; actively participates in local activities to promote customer involvement and inclusion.
Able to lead and motivate staff transparently and consistently.
Exhibits warmth, friendliness, and an open approach.
Prefers working collaboratively within a team.
Calm and resilient under pressure; does not allow emotions to negatively impact judgement.
Practical, logical, and naturally well-organised.
Thrives in environments characterised by change, diversity, and dynamic challenges.

What you'll bring:

Essential:

Educated to degree level or equivalent.
Relevant qualification in business or management (e.g., CMI/NVQ Level 4 or equivalent).
Specialist knowledge related to supporting young people with mental health diagnoses.
Experience working within complex mental health environments.
Demonstrable knowledge and experience of trauma-informed practice.
Desirable:

Experience managing accommodation-based services and resources, with proven ability to deliver within budget and meet performance targets.
Experience supervising and leading staff teams providing support to young people in or leaving care.

For our full job description please visit our website
About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

We're looking for a kind, compassionate and resilient Multi-Disciplinary Support Worker to join our homelessness and complex needs service in Westminster.

£29,340.47 per annum, working 40 hours per week.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:

Annual leave increasing up to 30 days with length of service
Free DBS
Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
Fully paid induction programme and further training
ILM courses and Apprenticeship Programmes
Cycle to work scheme
Employee Assistance Programme for 24-7 confidential support
Online wellbeing resources
A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

Edward Alsop court provides support and accommodation for up to 50 men over 50's with complex needs. These needs may be around health, mobility, alcohol use, or mental health. This customer group will be catered for, with breakfast and dinner which is provided on the premises. There are also 29 self catering bed spaces for men over 35 who have low support needs and require support in order to prepare for independent living.

The service also offers specialist support to homeless men across a range of areas including re-offending behaviour, mental health issues, and substance misuse.

EAC implements and promotes the Psychologically Informed Environment (PIE) model. This is an approach to supporting people out of homelessness, in particular those who have experienced complex trauma or are diagnosed with a personality disorder. It also considers the psychological needs of staff: developing skills and knowledge, increasing motivation, job satisfaction and resilience.

You will provide information, social inclusion and vocational opportunities to support people to recover and stay well; exercise choice and control in their care and lives; and participate on an equal footing in the community. Provision of care and support is also provided to develop a model of re-enablement towards self-advocacy, self-management and empowerment, incorporating the principles and practice of recovery, co-production and peer support.

For a full job description, please visit our website.

About You:

Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Exudes a warm friendly presence and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organised
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is motivated towards excellence and improvement of personal performance with a can-do attitude
Ability to cope positively with challenging and diverse behaviour

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the Southeast. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

We have an exciting opportunity for a Caseworker- Domestic Abuse to join the team in Portsmouth working 37.5 hours per week. This role is offered full time working from the office.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is offered to work from the office in Portsmouth, full time.

As a Caseworker you will:

• Make calls to offer support to victims of domestic abuse, delivering immediate support.
• Develop, deliver and monitor safety and support plans for those affected by crime who accept ongoing support, which will include providing resources, interventions, and information to all service users
• Liaise and actively engage with other local providers to share information on the VS service offer and options for victims and survivors
• Use a bespoke case management system to maintain accurate and confidential records and contribute to monitoring information including the collection of outcomes
• Working as part of a team with staff and the volunteer team to provide a seamless service to clients

You will need:

• Understanding of the impact of domestic abuse on victims and their families
• Effective verbal and written communication skills
• Experience of successfully delivering services and working directly within a statutory, voluntary or multi agency setting(s)
• Ability to balance competing needs and priorities
• Ability to work independently and as part of a team
• Experience of building effective working relationships across internal and external stakeholders
• Personal resilience to manage exposure to highly emotional or sensitive demands of the role
• Ability to manage a caseload including complex case management
• Ability to use generic IT applications competently.

This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.

Please see attached Job Description and Person Specification for further details.

About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

Please be aware that, due to the police vetting requirements for this role, applicants must have resided in the UK continuously for at least the past three years.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Do you want to support people with mental health issues in a moment of crisis?

Are you calm, non-judgemental and able to work effectively with people experiencing distress?

If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.

Job title: Support, Time and Recovery Worker
Reference Number: 288
Salary scale: £23,800 – £24,500 per annum depending on skills and experience inclusive of Outer London Weighting (OLW)
Reports to: Senior Community Outreach (Bounce Back) Worker
Contract length: 1 Year
Hours: 30 Hours per week (Over a 7 day rota, 11am – 8pm)
Main base: Mental Health Urgent Care Centre (MHUCC), Lister Hospital, Stevenage

About the Project

Herts Mind Network (HMN) has formed a partnership with Hertfordshire Partnership Foundation Trust (HPFT) to deliver support in the Mental Health Urgent Care Centre (MHUCC) at Lister Hospital.

The MHUCC provides a dedicated space and service for rapid mental health assessment, intervention, and referral, thereby enhancing the quality of care and optimising use of systemwide resources. It provides 24-hour access to specialist mental health assessment aimed at supporting service users to access the least restrictive care and treatment options. It creates a systemwide response to acute mental health crisis that enables people’s needs to be met with the right care at the right time.

About the Role:

The Support, Time and Recovery (STAR) Worker will be based at the Mental Health Urgent Care Centre at Lister Hospital, promoting joint working and creating a seamless pathway into community support for clients recovering from mental ill health.

The STAR workers will work closely with individuals in a mental health crisis currently in the MHUCC, by using a person-centred approach to ensure that everyone is supported with dignity and respect.

You will have a key role with safe and supportive observations and attending to the service users on the unit. You will provide support for carers and liaise with the wider services to support smooth and timely discharge of service users back to the community.

Key Responsibilities

• To provide a consistent presence in the MHUCC for individuals with mental health needs to access for support.
• To advocate for service users, explaining organisations and pathways.
• To provide immediate information and advice about managing wellbeing, reducing risk and onward signposting and referral into wider HMN services and VCFSE organisations.
• To facilitate a clear and easily accessible pathway into the wider Nightlight Crisis Alternative services for individuals, to support timely MHUCC discharge, as an alternative to statutory crisis intervention, or as a supplement to wider care and treatment plans.
• To gather feedback and evaluation on patient experience in the MHUCC
• To develop sound and extensive knowledge of local resources to support in enabling appropriate referrals where necessary.
• To link in with wider Herts Mind Network services and facilitate referrals
• To ensure that a collaborative approach is used, with effective communication links developed with external professional NHS services and to work as an effective member of any multi-disciplinary team. This will require stringent relationships.
• To support individuals to develop sustainable local social networks, both through our HMN Wellbeing Centres and other community services and resources.

We offer:

• Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
• An additional day of leave each year for your birthday following completion of probation period.
• Ongoing training relevant to your role.
• An Employee Assistance Programme.
• Cash plan health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.
• Eligibility for blue light card.

Closing date for receipt of applications is Friday 24th October at 5pm.
Interviews will be held on Thursday 30th October at our Letchworth Wellbeing Centre.

Interested? 

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. 

Equal Opportunities 
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the ‘them’ and ‘us’ culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive.

No agencies please.

We have an exciting opportunity for a part-time Restorative Justice Practitioner to join the team Warwickshire, working 22.5 hours a week. This role is based at our office in Leamington Spa with regular travel required throughout the region.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the role:

This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.

As a Restorative Justice Practitioner you will:

• Proactively promote the service, raise awareness of services & work collaboratively with professionals to improve the access to and quality of services for victims of crime.
• Play a vital role in ensuring the delivery of excellent services to victims of crime through the direct provision of information, practical and emotional help
• Undertake risk and needs assessments to address the specific needs of the client in line with VS operating procedures. To follow relevant safeguarding policies and procedures, working with safeguarding leads and other agencies to ensure an integrated approach to address any safeguarding concerns.

You will need:

• Strong communication skills
• Experience of delivering a service and working directly with service users in a statutory, voluntary or community work setting
• Understanding and knowledge of an active commitment to promoting equal opportunities, inclusion and diversity
• Ability to work without direct supervision, prioritise work and deal with competing or conflicting demands/ needs and interests in an organised and methodical manner
• Ability to needs assess, risk assess and empathise with the victim
• A good understanding of Restorative Justice.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

We have an exciting opportunity for a Triage & Early Interventions Officer (TEIO) to join the Hampshire & Isle of Wight West Team working 22.5 hours per week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is offered working from either Southampton Central Police Station. This role is offered as an office-based role.

As a TEIO you will:

• Make calls to offer support to victims of crime, delivering immediate support.
• Develop, deliver and monitor safety and support plans for those affected by crime who accept ongoing support, which will include providing resources, interventions, and information.
• Use a bespoke case management system to maintain accurate and confidential records and contribute to monitoring information including the collection of outcomes
• Working as part of a team with staff to provide a seamless service to clients

You will need:

• Understanding of the impact of crime on victims such as sexual violence, hate crime and anti-social behaviour
• Effective verbal and written communication skills
• Experience of successfully delivering services and working directly within a statutory, voluntary or multi agency setting(s).
• Ability to balance competing needs and priorities
• Ability to work independently and as part of a team
• Experience of building effective working relationships across internal and external stakeholders
• Personal resilience to manage exposure to highly emotional or sensitive demands of the role
• Ability to use generic IT applications competently.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

Please note that as this post require police vetting, you must have lived in the UK for a minimum of three years prior to application.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Location: South West London (Central Office is based in Mortlake – 12 mins from Clapham Junction and 23 mins from Waterloo) Contract: Fixed Term Contract
Job Type: Full time, 35 hours per week
Contract Type: Fixed Term until 31st March 2026
Salary: £30,870 per annum
Benefits: 28 days annual leave per annum/pro rata plus statutory holidays on appointment. Additional annual leave days awarded on length of service*• Company pension contribution• Life insurance (3 x salary) *• Employee Assistance Programme (EAP) including 24/7 support helpline• Interest-free Season Ticket Loans*• Additional maternity pay and leave*•Additional paternity pay*• Additional sick pay* *available after probation period passed
 
Job Summary
 
You will work across both our SafeCall and Hertfordshire Missing Children’s Services, providing emotional and practical support to young people using virtual methods of communication. You will support young people who have been or who are at risk of missing and being exploited. You will provide a safe and confidential space for them to talk through their experiences and to disclose any harm and ongoing adverse experiences they have suffered. You will be a strong advocate for young people and families, working with them and other agencies to ensure they get the help they need to stay safe, and to reduce the risks of harm they face.
 
The Hertfordshire Missing Children’s Team operates on weekdays throughout Hertfordshire and is responsible for providing safeguarding, practical and emotional support, casework, advocacy and safety planning.
 
The dedicated SafeCall casework team is responsible for providing safeguarding, practical and emotional support, casework, advocacy, practical advice and emotional support nationally. The SafeCall team work collaboratively with the Helplines team who provide anonymous expert crisis support, safeguarding, safety planning, signposting and referrals out of hours capacity. These two teams ensure the full wraparound SafeCall service.
 
Key Accountabilities

• Deliver supportive interventions to families, parents, carers, children, and young people who have been missing or experiencing involvement with gangs & county lines
• To deliver national anonymous support via phone, email, SMS, and live chat, working collaboratively with the helpline team to offer a wraparound SafeCall service.
• Deliver Return Home Discussions / 121 Session support for the returned missing / vulnerable young people / children within expeditious timescales
• Speak up for children, young people, parents and carers who are at risk
• Provide feedback to the referring agency (with consent) on the general progress of the intervention and any identifiable needs which could be better met.
• Support children, young people, parents and carers through on-going support
• Develop support plans for children, young people and their families/carer to work towards mutually agreed goals.
• Support parents and carers to understand the service and the wider support available through the charity
• Be sensitive to the distress parents and carers may be experiencing following a child’s disappearance, which can sometimes be ongoing in relation to CCE.
 
About you
 
You must have the right to work in the UK. The person specification in the job description provides full details of what we are looking for, and this includes:
 
Experience

• Significant experience working directly to support at risk young people and families in a social care, statutory or voluntary sector setting;
• Significant experience of successfully advocating for young people and families to get the support they need from other agencies;
• Experience of assessing needs, recognising risk and implementing safeguarding procedures to safeguard children, young people or vulnerable adults.
 
Abilities, Skills and Knowledge

Working (proven) knowledge of the following:
• the particular risks faced by children and young people who are missing, associated with a gang, involved in county lines and experiencing child criminal exploitation
• effective methods for safeguarding children and young people who are missing, associated with a gang, involved in county lines and experiencing child criminal exploitation
• challenges related to the safeguarding of vulnerable children / young people
• the risks and support needs of families who are affected by county lines, child criminal exploitation, gangs and missing
• how statutory services respond to victims of county lines and child criminal exploitation and their families
 
Closing date: 23:59 on 26 October 2025. We reserve the right to close the advert early if we have sufficient interest.
 
Interviews: 30 October 2025
Start: ASAP
 
Please ensure you include your CV and a brief covering letter explaining how you would be a good fit for this role.
 
You may also have experience in the following: Social Worker, Advocacy, Children’s Services, County Lines Worker, Exploitation Worker, Exploitation Specialist, Helpline Worker, Case Worker, Young Persons Support Worker, etc.
 
REF-224 532

Welfare and Digital Inclusion Partner

A place to create moments that matter

Location: Camberley, Hybrid
Salary: £40,305 per annum including regional allowance and essential user car allowance
Contact Type: Permanent
Hours: 35 hours per week, Monday – Friday 9am-5pm.

Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important.

It’s this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change.

For a career that means more and makes a meaningful impact on society, this is the place to be.

About the role

Are you passionate about helping people overcome barriers and live fulfilling lives? Join us as a Welfare and Digital Inclusion Partner, where you’ll play a vital role in supporting our customers across all tenures to sustain their homes and thrive.

In this dynamic and rewarding role, you’ll:

• Connect with customers to understand their vulnerabilities and identify tailored support solutions.
• Unlock access to grants, funds, and services that empower individuals to stay in tenancy, return to work, and lead more independent lives.
• Champion financial and digital inclusion, helping people navigate challenges and build resilience.
• Collaborate with internal teams and external agencies to strengthen our signposting offer and create meaningful partnerships.
• Upskill colleagues in the Housing Services Team, equipping them to support customers facing exclusion in areas like health, employment, and finance.

This is more than a job - it’s a chance to be a catalyst for change, helping people access the tools and opportunities they need to live great lives.
To view/download the Welfare and Digital Inclusion Partner job description please click here.

Salary

The spot salary for the Welfare and Digital Inclusion Partner post is £36,162 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary.
You'll also receive £2,893 per annum regional allowance and £1,250 per annum essential car user allowance.

About you

• Strong knowledge of welfare benefits, grants, and income maximisation tools.
• Understanding of digital inclusion methods and the delivery of high-quality services through technology.
• Experience delivering support and guidance to customers across multiple communication channels.
• Proven ability to work across departments and collaborate with multiple stakeholders.
• Experience working with statutory and third-sector organisations to deliver services to vulnerable populations.
• Strong understanding of GDPR and customer data handling, as well as safeguarding practices.
• CIH Level 3 Certificate in Housing or equivalent (or willingness to work towards) or qualified through experience

Interviews

We want your candidate experience to reflect who we are - a place to grow, a place to thrive, a place to be you.

Stage 1: A Place to Connect
A call with the hiring manager. You’ll learn more about the role and team, and we’ll get to know you – your experience, goals, and what you bring.
Planned date: 16th October via Teams.

Stage 2: A Place to Show Your Strengths
A role related assessment and behavioural and scenario-based interview focused on how you apply your knowledge to real-life situations. You'll be asked to complete a Customer Service
Questionnaire in advance.
Planned date: 23rd October at our Camberley office.

We aim to make the process clear, supportive, and genuinely valuable – a place where you feel informed and confident at every step.

A place to build a future

We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you’ll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) – an extra day to celebrate your birthday and the option to purchase more – a cash health plan, gym discounts, and a dedicated day to volunteer for a cause that matters to you.

And because we believe in supporting you now and in the future, this is a place to plan for your future – with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind.

We’re committed to making our recruitment process accessible and inclusive. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met.

Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.

Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.
If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.

Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.

You may also have experience in the following: Welfare Officer, Digital Inclusion Officer / Specialist, Welfare and Digital Inclusion Partner, Housing Support Worker, Tenancy Support Officer, Customer Support Advisor (Housing / Social Services), Inclusion and Wellbeing Coordinator, CIH Level 3 / Housing qualification

REF-224 196

 

A home is the foundation for everything. Join SPEAR’s Housing First team in Tower Hamlets and help people who’ve experienced rough sleeping to secure and keep a safe, permanent place to live.

Location: Tower Hamlets, London
Salary: £33,364 per year 
Hours: 37.5 per week, Monday to Friday

As a Housing First Worker, you’ll:

• Build trusting relationships and provide flexible, one-to-one support.
• Work in partnership with the London Borough of Tower Hamlets and local agencies to help people stay housed, improve their wellbeing and feel part of the community.
• Respond to changing priorities and manage situations as they arise, making sure services reach those who need them most.

What we’re looking for
You’ll bring experience of supporting people affected by homelessness or other complex challenges, plus the empathy, resilience and practical skills to make a lasting impact. You’ll know how to build rapport, plan support, and work collaboratively with housing and health services.

Why join us
At SPEAR, you’ll be part of a friendly, skilled charity team dedicated to ending homelessness. We offer comprehensive training, opportunities to progress, and strong wellbeing support—so you can thrive while helping others do the same.

Your Benefits

• Generous holiday – 26 days plus public holidays, rising by up to 5 extra days with length of service
• Wellbeing & EAP – 24/7 Employee Assistance Programme with free counselling, money and legal advice
• Health support – Occupational health service and free annual eye test (with contribution towards glasses if required)
• Cycle to Work – Save on a new bike and accessories through salary sacrifice
• Season ticket loan – Interest-free loan for annual travel passes
• Moving house day – Extra day’s leave when you move home
• Financial security – Life assurance (4× salary) and interest-free emergency staff loan
• Family-friendly policies – Enhanced maternity and adoption pay, plus flexible working options
• Career development – Ongoing training, learning and progression opportunities
• Blue Light Card – Discounts across a wide range of shops, restaurants and services

This is a brand new influential role designed to support our CEO in building our organisational fitness for the future through its infrastructure, including health & safety, people management, data and technology, and the running of our building at Chaucer Street.

It is a wonderful opportunity to lead the creation of sustainable mechanisms to improve ways of working in the challenging and evolving charity services sector. It is a role that will directly enable our front-line teams to spend more time with and create improved outcomes with the women we are here to support.

About us

Nottingham Women’s Centre is a women’s community and services space dedicated to helping women to overcome barriers, have their voices heard and seek solutions that create a better future for themselves. We do this by offering a network of services that include counselling, advice and guidance, courses, health and well-being activities, volunteering, focussed campaigning and activism.

General Description

We are looking for an experienced Operational Lead to join our senior leadership team at an exciting point of change and development for the organisation.  This is a brand new  influential role designed to support our CEO in building our organisational fitness for the future through its infrastructure, including health & safety, people management, data and technology and the running of our building at Chaucer Street.  It is a wonderful opportunity to lead on the creation of sustainable mechanisms to improve ways of working in the challenging and evolving charity services sector.  It is a role that will directly enable our front line teams spend more time with and create improved outcomes with the women we are here to support.

Key Responsibilities 

Operational Leadership inc

• Oversee day-to-day operations across the organisation.

• Develop and implement operational policies, planning and procedures.

• Support continuous learning and improvement in organisational effectiveness

Governance, Compliance & Risk inc

• Ensure compliance with all legal, regulatory, and contractual obligations

• Maintain and monitor the risk management register and oversight of all organisational policies

• Support the SLT, Board and CEO with governance processes and reporting (internally & funder) 

IT, Systems & Infrastructure inc

• Oversee the charity’s IT systems, databases, and technology infrastructure.

• Lead on digital transformation and ensure tools and systems support effective service delivery

• Maintain information security standards and appropriate accreditations

Finance & Resource Management inc

• Collaborate with the Head of Finance to ensure robust financial planning, budgeting, and reporting for operations

• Monitor organisational performance against key budgets and metrics.

• Work with teams to ensure and increase value for money across contracts and expenses 

• Support funding bids primarily where linked to core and operational costs

HR and People Management inc

• Support the People Officer in the development of People strategy and implementation (recruitment, performance, wellbeing, learning & development).

• Champion a positive, feminist and inclusive workplace culture.

• Ensure compliance with employment law and best practice in HR. 

Service leadership inc

• The role currently includes management of the reception and admin team who support women as they come into the building and utilise the welcome space for activities as well as support the logistical running of the building

Facilities & Health and Safety inc

• Manage the charity’s facilities (offices, community spaces, etc.) and ensure safe working environments.

• Oversee health and safety compliance and business continuity planning. 

Leadership and Strategic Input

Contribute to organisational strategy and business planning.

• Work closely with other members of the senior leadership team to ensure alignment across contracts, teams and activity offers

• Build and maintain working partnerships with external organisations 

• Support and develop your team ensuring they are competent and empowered to undertake their roles and support you and the organisation deliver quality services   

• Ensure that all work is carried out in accordance with relevant legislation and Nottingham Women’s Centre policies and procedures, including the Centre’s Equal Opportunities policy and Health and Safety Policy. 

• Deputise for the CEO as required. 

The nature of the role and organisation will require you to be flexible and you may be asked carry out any other duties commensurate with this post

Notes

• As part of our anti-racism work we aim for 50% of shortlisted candidates to be from an ethnic minority. This positive action is being taken to further diversify our team. All shortlisted candidates must meet the essential minimum criteria which are marked with a * on the person specification.

• We offer a generous amount of leave, opportunities for flexible and or hybrid working, workplace pension, personal development and a supportive working environment that includes access to an employee assistance programme.

• This post is subject to completion of a three-month probationary period.

• An enhanced DBS clearance is required for this role. 

Job Title: Deputy Service Manager (Maternity Cover)

Location: Warwickshire
Salary: £28,539.24 per annum
Contract type: Part Time, Fixed Term Contract (From November 2025 Until November 2026)

Hours: 30 hours per week (days to be discussed)

This is an opportunity to join Refuge as a Deputy Service Manager to support women and children who are impacted by domestic abuse and other forms of violence against women and girls.

The deputy manager will contribute to the management of the IDVA, Outreach and Helpline Single Point of Access community based services, in line with Refuge’s policies and procedures and quality management system.  This involves working within a multi-agency framework consisting of the MARAC and local partnership protocols and procedures that prioritise the safety of survivors.

The post holder will provide line management and support to staff. This will include providing supervision on complex casework issues such as child protection, overseeing operational emergencies and ensuring high standards of support.

Working closely with the services manager to ensure that contractual and other funding requirements are met fully and that Refuge’s high quality standards are maintained, the role may involve visiting potential sites and contributing to the establishment of new services in conjunction with the development team.

The job involves working closely with members of staff that support victims and survivors of domestic abuse using our services, which will include overseeing the delivery of groupwork and participating in multi-agency forums and multi-agency training delivery.

The deputy manager will act as an ambassador for Refuge, demonstrating Refuge values in their work.

As a member of the management team, the post holder will be required to participate in an out-of-hours management service.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing Date: 09:00am 20 October 2025

Interview Date: 27 and 28 October 2025

Are you… 

• A strong leader who can inspire, mentor and develop peer-led services 

• Passionate about health inequalities in diverse groups and embedding patient perspectives into your work 

• Experienced in developing services and driving innovation for health inclusion groups 

• Skilled at being strong partnerships and influencing health systems and policies 

If so, we’d love to hear from you! 

About the role 

The Hepatitis C Trust is a charity run by and for people with lived experience. We work with people who often find it hard to get healthcare, including people living with hepatitis C. 

This role is part of a new structure within the Hepatitis C Trust and will lead the revitalisation of the Cheshire & Merseyside peer programme, ensuring it remains fit for purpose, resilient, and responsive to both community needs and funding opportunities. 

The successful candidate will drive forward a renewed vision for peer-led services across Merseyside and Cheshire—building on strong existing foundations while delivering innovation, equity, and measurable impact. This will encompass both the core Hepatitis C peer model and the peer-led Needle and Syringe Programme (NSP) alongside developing new opportunities. 

The Peer Services and Development Manager will:  

• Lead: Inspire and develop a high-performing peer and volunteer workforce, embedding patient led and inclusive practices. 

• Strategise: Design and implement innovative workforce and service strategies aligned with organisational values and national health priorities. 

• Innovate in Care: Drive excellence in hepatitis C and harm reduction services, ensuring equity, compliance, and measurable impact. 

• Collaborate: Build strong cross-sector partnerships with Operational Delivery Networks, local authorities, and Integrated Care Systems.

• Analyse & Report: Use data and performance insights to evaluate outcomes, identify inequalities, and inform service redesign or development. 

• Expand: Develop new models of care for underrepresented and hard-to-reach groups, scaling successful pilots nationally. 

• Champion Culture: Foster an inclusive, resilient, and cohesive team culture that reflects the Trust’s mission and values. 

  

What we offer 

• 25 days holiday + bank holidays + Christmas closure  

• Training and development opportunities  

• Company pension (5% employer contribution)  

• Cycle to Work scheme  

• Employee Assistance Programme (wellbeing and financial support)  

• Independent clinical supervision 

• Travel support  

The Miscarriage of Justice Support Service is a very unique service providing a broad range of support and advice to people whose criminal convictions are quashed by the Court of Appeal. The majority of people have been in prison for many years and need extensive help and support to begin to rebuild their lives based on their own individual needs.

One of our caseworkers is going on a sabbatical, which this role will cover, including 2 weeks of handover at the start, and 1 week at the end.

The role will support individuals in a broad range of areas including welfare benefits, housing, navigating access to GPs, mental health support, community services, and applying for grants or essentials post-release (e.g. white goods, clothing).

The role involves one-to-one contact in a way that best meets the person – for this role it will typically be by telephone and email, but it can also be in person. Clients live across England and Wales.

You will come with experience of providing advice and practical support to people with varied needs. You will have experience of working with a trauma-informed approach and have excellent people skills to build and maintain trusting relationships.

This post is subject to an enhanced DBS check.