Communications volunteer roles in banstead, surrey

Could you speak up for hungry children?

What is the role of a Speaker Volunteer?

Help us share the story of Mary’s Meals and our life-changing work feeding hungry children at school in some of the world’s poorest communities by giving Mary’s Meals talks to local community organisations, schools, churches and faith groups to raise vital awareness and funds.

What difference will i make?

• You will enable us to reach more people with the story of Mary’s Meals
• You will support our staff in their work to feed the next hungry child
• You will promote Mary’s Meals’ in your community 
• You will ensure our records are up-to-date and accurate
• You will help us provide a good service to supporters

What support and resources will i receive?

• Support, encouragement, and guidance from your local Supporter Engagement Officer
• Resources to fulfil your role, including presentation slides, notes and talk scripts
• A comprehensive induction to Mary’s Meals
• Public speaking training
• A regular volunteer update e-mail
• Opportunities to join online or in person volunteer meetings and briefings

What are the benefits of volunteering for Mary's Meals?

• Feeling part of the global Mary’s Meals movement to end world hunger
• Learning new skills and gaining experience as part of a growing and vibrant organisation
• Meeting new like-minded people
• Increasing confidence and team-working skills
• Developing communication skills (verbal and written)
• Feeling empowered to have your voice heard, knowing that you are playing an active role in changing the lives of those who need it the most.

Job Description – HR Manager

Organisation: Children With Voices

Reports to: the executive ops manager

Location: Hackney, London - Hybrid

Contract: Full-time / Part-time – specify as needed

Job Purpose

The HR Manager plays a vital role in supporting the vision and mission of Children With Voices by ensuring that all HR practices are fair, compliant, and aligned with safeguarding, equity, and community wellbeing. This role is responsible for overseeing all aspects of human resources, from recruitment and staff development to compliance and wellbeing initiatives. The HR Manager will be instrumental in creating a safe, inclusive, and supportive environment where staff, volunteers, and young people can thrive.

Key Responsibilities

1. Oversee Daily HR Operations
   • Manage HR functions to ensure efficiency, compliance, and alignment with organisational goals.
   • Champion safeguarding and equality in every aspect of HR practice.
2. Recruitment & Onboarding
   • Lead fair and inclusive recruitment, ensuring diversity, equal opportunity, and alignment with our safeguarding responsibilities.
   • Deliver onboarding that instils Children With Voices’ values, safeguarding culture, and commitment to community impact.
3. HR Policies & Compliance
   • Develop and implement HR policies and procedures in line with UK employment law, charity governance, and safeguarding legislation.
   • Ensure GDPR compliance and maintain secure, confidential records.
4. Training & Development
   • Coordinate training on safeguarding, equality, diversity, inclusion, and wellbeing.
   • Support ongoing professional and personal development for staff and volunteers.
5. Employee Relations & Wellbeing
   • Provide advice and support on employee concerns, encouraging a culture of respect, accountability, and collaboration.
   • Promote mental health and wellbeing initiatives, aligned with our duty of care.
6. Volunteer Engagement
   • Oversee volunteer recruitment, DBS checks, safeguarding induction, and ongoing engagement.
   • Support volunteers to feel valued and integrated into the charity’s mission.
7. Collaboration with Leadership
   • Work closely with the CEO and department leads to ensure HR strategies support the organisation’s mission and goals.
   • Streamline HR processes to improve efficiency and impact.
8. Conflict Resolution
   • Mediate disputes fairly, maintaining trust and confidentiality.
   • Support managers in handling sensitive matters in line with policy and safeguarding standards.
9. Records & Benefits Management
   • Maintain accurate HR records, ensuring data protection compliance.
   • Administer employee benefits and ensure fair, transparent processes.
10. Health, Safety & Safeguarding

• Ensure workplace compliance with health and safety legislation.
• Embed safeguarding responsibilities across all HR practices, ensuring no child or vulnerable adult falls through the gaps.

Person Specification

Essential Skills & Experience:

• Proven experience in an HR management role, ideally within the charity or community sector.
• Strong knowledge of UK employment law, HR compliance, and safeguarding requirements.
• Excellent interpersonal and communication skills, with the ability to build trust at all levels.
• Experience managing recruitment, onboarding, and training processes.
• Ability to mediate and resolve conflicts in a fair, professional, and sensitive manner.
• Strong organisational skills with attention to detail and confidentiality.
• Commitment to equity, diversity, inclusion, and community empowerment.

Desirable Skills & Experience:

• CIPD qualification (Level 5 or above) or equivalent HR certification.
• Experience working with volunteers, young people, or community-focused organisations.
• Knowledge of charity governance and regulatory frameworks.
• Experience in developing wellbeing or mental health initiatives.

Our Values at Children With Voices

• Safeguarding First: Every decision is made with the protection and safety of children and vulnerable people in mind.
• Equity & Inclusion: We champion fairness and diversity, ensuring no child or family is left behind.
• Collaboration: We believe in the power of working together with partners, communities, and families.
• Empowerment: We support children, families, staff, and volunteers to thrive and reach their full potential.
• Community Impact: We exist to rebuild stronger, safer communities for future generations.

Salary & Benefits - £1,520 per month

Days 1–2 days in the office, with flexibility to choose from Tuesday, Wednesday, or Thursday. The remaining hours can be worked remotely.

Working pattern: 20 hours per week

About Children With Voices

Children With Voices (CWV) is a grassroots charity supporting children, young people, and families through alternative education, life-skills programmes, wellbeing activities, and community food hubs.
Our mission is to empower children with confidence, resilience, and the tools they need to thrive. We work closely with local schools, families, and partners to create safe, supportive learning environments where every child is valued and heard.

Role: Community Outreach Officer

Location: London community sites
Hours: 6–10 hours per week
Contract: Volunteer or PT
Reports to: Head of Community & Food Hubs

Role Overview

You will help build strong relationships with families, schools, and partners, supporting local engagement and connecting people to our programmes and services.

Key Responsibilities

• Engage with families and promote CWV services

• Build relationships with community partners

• Support community events and outreach days

• Gather feedback from families and stakeholders

• Help run community sessions and food hub activities

Person Specification

Essential:

• Excellent communication and interpersonal skills

• Friendly, confident, and community-focused

• Reliable and self-motivated

Desirable:

• Experience in outreach, community work or family support

Benefits

• Community engagement training

• Valuable experience in the charity sector

• Flexible working and positive team culture

• Opportunity to shape local impact

Volunteer Business Manager Wanted

Unlock YOUR Potential – Empowering Adults Across the UK

Do you believe in the power of leadership to transform lives?

Do you want to stand at the helm of a movement that restores dignity, unlocks opportunity, and builds resilience for adults across the UK?

At Unlock YOUR Potential, we are seeking a Volunteer Business Manager, a visionary leader who will guide our charity’s operations, strategy, and growth. This is not just a role; it is a calling to shape futures, strengthen communities, and ensure that every programme flows with clarity, impact, and ceremonial dignity.

Your Role

As Business Manager, you will:

• Lead the operational and strategic direction of Unlock YOUR Potential.

• Ensure the smooth running of programmes in employability, personal development, wellbeing, and mentoring.

• Oversee governance, partnerships, and volunteer structures with precision and warmth.

• Build sustainable systems that balance practical detail with emotional resonance.

• Be the steward of our mission—ensuring every initiative reflects dignity, opportunity, and transformation.

Why Join Us?

• Impact lives: Your leadership will unlock futures across the UK.

• Grow together: Guide a community of mentors, facilitators, and wellbeing coaches.

• Belong: Join a movement rooted in warmth, clarity, and empowerment.

• Legacy: Help build a charity that restores hope, resilience, and opportunity for generations.

Step forward. Lead as Business Manager. Together, we will unlock potential, restore dignity, and create opportunity across the UK.

Apply today and join us in shaping lives, futures, and communities.

Unlock YOUR Potential

• BREAKING BARRIERS
• UNLOCKING POTENTIAL

Volunteer HR & Volunteering Manager Wanted

Unlock YOUR Potential – Empowering Adults Across the UK

Do you believe in the power of people to transform lives?

Do you want to lead the recruitment, onboarding, and retention of volunteers who will unlock opportunity, resilience, and dignity for adults across the UK?

At Unlock YOUR Potential, we are seeking a Volunteer HR & Volunteering Manager—a visionary leader who will design and oversee a world-class volunteering programme. This is not just administration; it is stewardship of human potential, ensuring every volunteer feels valued, supported, and inspired to make lasting impact.

Your Role

As HR & Volunteering Manager, you will:

• Lead on the recruitment, onboarding, and retention of all volunteers.

• Build and manage a world-class volunteering programme rooted in dignity, clarity, and empowerment.

• Develop policies, training, and support systems that ensure volunteers thrive.

• Foster a culture of belonging, recognition, and resilience across our charity.

• Be the architect of our volunteer movement—ensuring every role contributes to transformation.

Why Join Us?

• Impact lives: Every volunteer you recruit multiplies the reach of our mission.

• Grow together: Leadership in HR and volunteering is a journey of shared strength and discovery.

• Belong: Join a warm, empowering community of volunteers across the UK.

• Legacy: Help build a charity that restores hope, resilience, and opportunity for generations.

Step forward. Lead as HR & Volunteering Manager. Together, we will unlock potential, restore dignity, and create opportunity across the UK.

Apply today and join us in shaping lives, futures, and communities.

Unlock YOUR Potential

• BREAKING BARRIERS
• UNLOCKING POTENTIAL

Help shape the future of cleft care worldwide – become a Fundraising Trustee at CLEFT.
Are you an experienced fundraiser looking to make a meaningful difference? Join a passionate Board of Trustees committed to improving cleft care and research in the UK and internationally.

CLEFT is a UK-based charity working to bridge the gap in cleft care and knowledge through sustainable, long-term partnerships. As we grow, fundraising has become a strategic priority – and we’re looking for a new Trustee with fundraising expertise to help us reach the next level.

As Fundraising Trustee, you’ll play a key role in:

• Strengthening relationships with donors and supporters
• Identifying and progressing new grant and fundraising opportunities
• Supporting fundraising committees and events
• Developing and coordinating a fundraising plan aligned with our budget and goals
• Ensuring donor reporting and compliance with fundraising legislation

You’ll also contribute to the wider governance and strategic direction of the charity, attending bi-monthly Board meetings (mostly via Zoom), quarterly fundraising committee meetings, and our annual Away Day in London.

We welcome applications from individuals of all backgrounds and identities. If you’re proactive, creative, and passionate about equitable healthcare, we’d love to hear from you.

Orchards is looking for a reliable and organised volunteer to support our vision to see more women free from sexual exploitation. This role offers hands-on experience in the VAWG sector and the chance to contribute to the smooth running of our supported accommodation services.

Volunteer Team Leaders Wanted

Unlock YOUR Potential – Empowering Adults Across the UK

Do you believe in the power of leadership to transform lives?

Do you want to guide a team of volunteers who are unlocking skills, confidence, and opportunity for adults across the UK?

At Unlock YOUR Potential, we are building a movement of dignity, resilience, and transformation. We are seeking Volunteer Team Leaders, visionary organisers who will inspire, coordinate, and empower teams delivering employability, personal development, wellbeing, and mentoring programmes.

Your Role

As a Team Leader, you will:

• Lead and support a team of mentors, facilitators, and wellbeing coaches.

• Ensure programmes run smoothly, with clarity and impact.

• Motivate volunteers, foster collaboration, and celebrate achievements.

• Be the bridge between vision and delivery, turning strategy into lived transformation.

Why Join Us?

• Impact lives: Your leadership will multiply the impact of every volunteer.

• Grow together: Team leadership is a journey of shared strength and discovery.

• Belong: Join a warm, empowering community of volunteers across the UK.

• Legacy: Help build a charity that restores hope, resilience, and opportunity for generations.

Step forward. Lead as a Team Leader. Together, we will unlock potential, restore dignity, and create opportunity across the UK.

Apply today and join us in shaping lives, futures, and communities.

Unlock YOUR Potential

• BREAKING BARRIERS
• UNLOCKING POTENTIAL

Emmaus UK is currently undertaking feasibility work to consider the incorporation of an SPV which can become a Registered Provider of Social Housing on behalf of the Emmaus federation in the UK. This is an exciting prospect and would unlock significant potential to achieve our strategic objective to help more people.

To ensure that we are best positioned to pursue this opportunity we are looking to build the expertise of the Emmaus UK Board in:

· Housing Association/Housing Expertise or relevant regulatory expertise - providing strategic input as we develop the subsidiary and proceed with becoming a Registered Provider

· Legal expertise - ideally in a relevant field e.g. charity or corporate governance, housing, property, regulation etc

· Property Acquisition and Development - to support us with providing high quality services and managing sustainable growth

Joining the EUK Board at such a significant moment will enable you to play a key role in the future of Emmaus. You will be an integral part of developing the movement and central to making strategic decisions within EUK as the national body.

Further details:

Location: Home based online meetings.  Two annual face-to-face meetings

Reporting to: EUK Chair and board of trustees

Remuneration: This role is voluntary.  Any travel expenses will be reimbursed.

The attached applicant pack contains further details including the role description and more about Emmaus UK.

To apply, please email your CV and cover letter to the EUK Governance Manager the Email address can be found in the application pack.

The deadline for applications is Wednesday 31 December 2025.

Those shortlisted will be informed on Tuesday 06 January 2026 and invited to an interview conducted via Microsoft Teams on either Monday 12 January 2026 or Wednesday 14 January 2026. All applicants will be informed of the interview outcome by Friday 16 January 2026.

Purpose of the Role

This volunteer role is a key part of the HFEH Mind team delivering a range of services across Hammersmith and Fulham, Ealing, and Hounslow. We support clients with mental health with both clinical and non-clinical interventions.

The volunteer will work on our Mind Within Counselling Service which offers low cost counselling up to 20 sessions of varied modalities. to residents in Spelthorne and residents across Hammersmith and Fulham, Ealing, and Hounslow. Our volunteer will support the Mind Within Counselling team with numerous tasks beginning with the projects administration and triage (once trained).

Main Responsibilities

To work closely with the Mind Within Counselling team and support the service with enquires, & service users to access the service.  

Tasks:

· Answer any queries from both professionals and service users that come through to the Mind Within inbox.

· Triage clients for the service through an onboarding process.  

· Support with follow up surveys for those who have accessed the project and obtained their feedback to improve our services.

· Support the Mind Within Counselling team to promote the service to the local community.

· Liaise with our digital marketing lead to ensure the service is being promoted on social media.

· A willingness to undertake training courses.

· Uphold HFEH Mind values and behaviours.

General Responsibilities :

• Undertake any other duties commensurate with the level of the role.

• Embrace diversity and share in our commitment to equality of opportunity and to eliminating discrimination.

• Share our commitment to safeguarding adults and children at risk of harm.

• Use the charity’s resources efficiently and effectively to ensure that our financial resources are demonstrably used for the benefit of our service users.

• Ensure that information is obtained, used, and stored in accordance with our Data Protection and Confidentiality policy.

Type of person we are looking for:

We welcome applications from those completing studies in Psychology, Counselling/Psychotherapy, or any Allied Health Profession with a focus on supporting those with mental health needs. 

However, your attitude, motivation, and commitment are just as important as your training/qualifications, or any previous experience. We will review all applications individually and assess them on their unique merits, so do not be discouraged from applying if you do not meet all the criteria listed below. 

We encourage applications from those with lived experience of mental health problems, as well as those from Black, Asian, and minority ethnic communities.

Essential:

· An interest in supporting those with mental health needs to access Mind Within Counselling.

· An appreciation of the complex factors that can precipitate, maintain, and exacerbate mental health problems.

· Good oral and written communication skills (including listening skills); the ability to communicate in a patient, considered, and empathetic manner.

· Excellent organisational skills, with the ability to follow administrative procedures.

· A team player who is willing to chip in and work reflexively, responding to the challenges that arise from working in a dynamic environment.

· IT skills – able to update spreadsheets, use web-based applications, video-conferencing software, and Microsoft Office applications.

Desirable:

· Experience of supporting people with mental health needs, in a voluntary, paid, or personal capacity (i.e., friends and family).

· Previous involvement with local community groups/networks/feedback groups.

· Awareness of the cultural barriers that may exist to seeking mental health support.

· Able to speak other languages fluently to support the cultural diversity demographics of the boroughs.

Time commitment and expenses:

· 6-12 hours per week (including a 1-hour lunch break), during our core hours of 10AM – 4 PM. Please indicate your preferred volunteering day(s)/time(s) on your application.

· We request a minimum commitment of 8-12 months of volunteering after the completion of your induction.   

· We will provide volunteers with an induction, training, and ongoing mentoring to support them in the role .

· Reasonable travel expenses will be reimbursed.
 

HFEH Mind value equal opportunities; and are proud to foster a workforce of volunteers and employees that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.

HFEH Mind are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with children and vulnerable adults.

Post is subject to an enhanced DBS check.

Fundraising advisors wanted to support East London Waterworks Park in developing and implementing our fundraising strategy.

East London Waterworks Park is a volunteer-led charity that has won a 2024 New London Architecture award and raised £2m towards buying land from the Department for Education to transform the 14-acre Thames Water Depot on Lea Bridge Road on the border of Waltham Forest and Hackney, into a new biodiverse park with natural swimming ponds, forest schools and community spaces. 

If you are a professional fundraiser and would like to help but are short on time, we would love to hear from you even if you are unable to get deeply involved. We would appreciate one-off or ongoing advice on the phone, online or in person. We would welcome feedback on our fundraising strategy and past applications, any advice about trust and grant fundraising, and any other advice you can give. 

The Fundraising Circle currently meets fortnightly on a Thursday evening on Google Meet and spends voluntary time outside of the meeting completing agreed tasks remotely. We understand that people may not have a lot of time to give, so we want to find volunteers who could give us one-off or ongoing strategic advice and support.

If you have experience in funding strategy, writing grants for funding applications, corporate fundraising, philanthropy, or any other aspect of fundraising, it would be great to hear from you. 

East London Waterworks Park is an exciting and ambitious project that offers many rewarding opportunities for our volunteers. You will have a significant impact on the creation of a new biodiverse community-owned park with free access natural swimming ponds and forest schools. 

By leading fundraising projects that explore how diverse professionals (architects, ecologists, web developers, community researchers etc.) collaborate to shape community infrastructure, volunteers will directly contribute to the development of a park that truly reflects the needs and desires of the local community. 

Without funding we won’t be able to make it happen. Your input will help us craft experiences that inspire, educate, and engage our service users, stakeholders, funders, and the general public, ultimately driving support for the park's mission and ensuring its long-term sustainability. So you will be directly contributing to the creation of a new biodiverse community-owned park with free access natural swimming ponds.

Dive into lasting impact: Fundraise for East London Waterworks Park to create and shape natural swimming ponds, ecological habitats and community gardens

East London Waterworks Park is a volunteer-led charity that has won a 2024 New London Architecture award and raised £2m towards buying land from the Department for Education to transform the 14-acre Thames Water Depot on Lea Bridge Road on the border of Waltham Forest and Hackney, into a new biodiverse park with natural swimming ponds, forest schools and community spaces. 

If you are a good writer and seller of ideas, would you like to join our mini-team of funding bid writers? We would especially love to hear from you if you have experience of writing funding applications, and we are happy to share the skills we have developed with you if you would like to learn.

The Fundraising Circle currently meets fortnightly on a Thursday evening on Google Meet and spends voluntary time outside of the meeting completing agreed tasks remotely. We understand that people may not have a lot of time to give, so we want to find volunteers who could give us one-off or ongoing strategic advice and support.

If you have experience in writing grants and funding applications, corporate fundraising, philanthropy, or any other aspect of fundraising, it would be great to hear from you. 

We are keen fundraisers but we are lacking professional expertise and experience and we would love your help and input. We would welcome one-off advice on the phone or in person, as well as longer term volunteers. 

We would also love to hear from potential volunteers without experience but with transferable skills.

East London Waterworks Park is an exciting and ambitious project that offers many rewarding opportunities for our volunteers. You will have a significant impact on the creation of a new biodiverse community-owned park with free access natural swimming ponds and forest schools. 

By leading fundraising projects that explore how diverse professionals (architects, ecologists, web developers, community researchers etc.) collaborate to shape community infrastructure, volunteers will directly contribute to the development of a park that truly reflects the needs and desires of the local community. 

Without funding we won’t be able to make it happen. Your input will help us craft experiences that inspire, educate, and engage our service users, stakeholders, funders, and the general public, ultimately driving support for the park's mission and ensuring its long-term sustainability. So you will be directly contributing to the creation of a new biodiverse community-owned park with free access natural swimming ponds.

Trustee
League Against Cruel Sports
Location: Remote, with one in-person Board meeting per year
Commitment: Approx. 1–2 days per month
Term: Three years (renewable for up to three consecutive terms)

Be part of a new era for animal protection

The League Against Cruel Sports is at an exciting point in its 100-year history. With a new Chair, a new CEO and a bold new strategy, we are entering the next chapter in our mission to end the persecution of animals for sport once and for all.

As Britain’s leading animal welfare campaigning charity, we expose cruelty, protect animals and drive legislative and cultural change. From helping to secure the landmark Hunting Act 2004 to tackling new and emerging forms of cruelty, our work is fuelled by compassion, evidence and impact.

We are now seeking new Trustees to join our Board at this pivotal time — people who can help guide our strategy, strengthen our governance and ensure the League continues to be a powerful voice for animals.

About the role

As a Trustee, you will:

• Share responsibility with fellow Trustees for the League’s governance, strategy, and financial oversight.
• Provide support, insight and constructive challenge to the CEO and senior leadership team.
• Help ensure the charity continues to deliver on its mission effectively, ethically and sustainably.
• Act as an ambassador for the League, promoting our work to supporters, partners and the wider public.

This is an exceptional opportunity to use your skills and experience to make a tangible difference for animals — and to help steer one of the UK’s most respected and influential campaigning charities into its next phase of growth and impact.

What we’re looking for

You’ll bring:

• A genuine commitment to animal welfare and to the League’s mission and values: Compassionate, Courageous, Credible, Collaborative and Connected.
• Strategic thinking, sound judgment and the ability to analyse complex information to make evidence-based decisions.
• Experience of operating at a senior or strategic level, ideally within a board or governance setting.
• A commitment to the principles of good governance and the Seven Principles of Public Life (selflessness, integrity, objectivity, accountability, openness, honesty and leadership).

Previous trustee experience is welcome but not essential – we value diversity of thought, background and experience.

Time commitment

• One in-person Board meeting per year and three virtual meetings, plus an Annual General Meeting.
• Additional engagement between meetings as needed (approximately 1–2 days per month).

Trustee positions are unremunerated, with reasonable expenses reimbursed.

Join us

If you share our belief that cruelty to animals in the name of sport has no place in a modern society — and you’re ready to play a part in leading the League into its next chapter — we’d love to hear from you.

To apply, please send your CV and a short statement outlining your interest and relevant experience by 15 January 2026. Please see the Trustees Brief located on our website jobs page.

Together, we can create a kinder world for animals.

Are you a HR professional? Could you give an hour a week to tackle pregnancy and maternity discrimination? Then we need you!

We’re not going to sugar-coat it, things aren’t great for working parents and pregnant women. It can feel frustrating and a bit depressing at times, but by being part of the Pregnant Then Screwed volunteer team, you get to turn that frustration into something positive. In the last year the fantastic volunteers on our Advice Line have spoken to over 5000 women and parents, collectively providing around 40 hours of free support and advice every week. Hundreds of women and parents call our Advice Line every day, but with a small team of volunteers we are only able to answer a fraction of those calls—this is where you come in.

We are looking for brilliant HR professionals who want to help Pregnant Then Screwed tackle the Motherhood Penalty by becoming a Volunteer HR Advisor.

Our Volunteer Advisors give around 1-2 hours a week of their time to the Advice Line. They use their HR knowledge to offer a kind, empathetic support and advice to help people to identify and challenge pregnancy and maternity discrimination in the workplace.

About the role

Role Title: Volunteer HR Advisor 
Location: Home-based (UK)
Reporting To: Head of Support Services

Time Commitment

The Advice Line is open Monday-Friday, 9am-3pm, with various available shifts during those times. We ask volunteers to give 1-2 hours per week on the Advice Line for a minimum of three months. 

Alternative time commitments can be considered and discussed as part of your application, so please do include any information that might be useful in your application form.

Main Role Purpose

The Advice Line HR Advisors play a vital role in providing support and guidance to working parents facing unfair treatment or discrimination in the workplace via our advice line. Volunteers will offer advice, listen empathetically, and provide information about employee rights and available resources. This role is critical in empowering parents to make informed decisions and navigate workplace challenges effectively.

Essential requirements

• Minimum CIPD level 5 Diploma in People Management with one professional reference.
• Knowledge of employment laws, regulations, and policies related to pregnancy, maternity leave, and discrimination.
• Access to a mobile phone/laptop/tablet to receive calls. You will not be charged for calls and your number will not be shared.
• Access to a reliable and secure WIFI connection. Public WIFI is not suitable for this role.
• Excellent active and empathetic listening skills.
• Good written and verbal communication skills, including the ability to convey information clearly and concisely.
• A kind and welcoming telephone manner.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Comfortable using online communication tools.

Key Responsibilities

• Answer incoming phone calls to the PTS Advice Line from individuals seeking support and advice.
• Listen actively, empathise, and provide HR advice and guidance to support callers with their enquiries.
• Signpost to further information and other support organisations if necessary.
• Make referrals to our legal partner if required.
• Record all details of the call on our CRM system.
• Maintain professionalism in all interactions, adhering to all Pregnant Then Screwed guidelines and policies.

What you can expect from PTS

• The opportunity to use your skill set to tackle the Motherhood Penalty and make a meaningful impact.
• An onboarding and induction period which can be completed at your own pace.
• Support from the PTS staff team and volunteer network.
• Access to our Volunteer Training Hub.
• Opportunities to help us further develop and shape our Support Services.