116 Communications volunteer roles

We're recruiting on behalf of our partners at MINDSET.

VOLUNTEER OPERATIONS MANAGER

Be the Founder's Right Hand. Help Build MINDSET.

Organisation: MINDSET Charity
Role type: Volunteer leadership role
Location: London / Hybrid
Reports to: Founder
Commitment: 3-5 Hours Per Week Suggested. FLEXIBLE

THIS IS NOT A PASSENGER ROLE. IT'S AN OPPORTUNITY TO HELP DRIVE THE CHARITY FORWARD.

MINDSET Charity is a startup charity with a big mission, ambitious goals and plenty to build.

We are creating a different kind of charity for men and boys — one that makes mental fitness, wellbeing and personal development practical, empowering and relevant to everyday life.

Through life coaching, personal development programmes, workshops and educational activities, we want to help men and boys build confidence, strengthen their self-awareness, develop practical skills and feel better equipped to navigate life's challenges and opportunities.

We are building our organisation, recruiting our people, establishing our systems, developing partnerships and creating the foundations needed to turn our mission into meaningful impact.

Now we need a capable, committed and action-oriented Volunteer to join us as Operations Manager to work directly alongside our Founder and help make it happen.

THE OPPORTUNITY

This is a hands-on operational leadership role for someone who understands what it takes to get things done.

You will support the Founder in the day-to-day running and development of MINDSET, helping turn priorities into plans, plans into action, and ideas into tangible progress.

You will be a key operational partner: helping coordinate activity across the charity, keeping things moving, identifying what needs attention, resolving problems and ensuring that important tasks don't get lost in the noise.

As our second-in-command for day-to-day operations, you will help the Founder maintain momentum, organise competing priorities and build a charity that operates effectively, responsibly and professionally.

We are not looking for someone who needs every task explained, every decision prompted or every next step handed to them.

We want someone who can understand the bigger picture, take ownership of their responsibilities, use initiative, make sensible decisions within their authority and bring solutions rather than simply report problems.

You will need to be comfortable working in a startup and developing organisation where processes are still being established, priorities can evolve and there is genuine work to do.

This is an opportunity for someone who wants to contribute, build, lead and make a difference — not simply observe from the sidelines.

WHAT WILL YOU DO?

Working closely with the Founder, you will help coordinate and drive the operational activity that keeps MINDSET moving forward.

1. Day-to-day operational management

• Support the Founder in coordinating the charity's day-to-day operations. (Our operations aren't daily).

• Turn agreed priorities into clear actions, responsibilities and deadlines.

• Keep track of outstanding tasks, deliverables and operational commitments.

• Identify delays, gaps, risks and bottlenecks before they become bigger problems.

• Follow through on actions and ensure work is completed to an appropriate standard.

• Help establish practical systems, processes and routines that improve efficiency and consistency.

2. Supporting the Founder

• Act as a trusted operational partner, helping the Founder manage competing priorities.

• Anticipate what needs doing and take appropriate action without waiting to be asked.

• Prepare updates, briefings, action lists and operational information.

• Help coordinate meetings, follow-ups, projects and agreed decisions.

• Raise important issues promptly, with recommendations and possible solutions.

• Provide reliable support while respecting the Founder’s responsibilities and decision-making authority.

3. Building the charity from the ground up

• Help establish the operational foundations needed for a growing charity.

• Coordinate the development and implementation of agreed policies, procedures, systems and working practices.

• Support the development of internal workflows, record-keeping and document management.

• Help identify what the organisation needs to operate effectively as it grows.

• Work with relevant team leads and volunteers to coordinate activity across functions.

• Help ensure that plans, commitments and deadlines translate into real progress.

4. Coordinating people and teams

• Work collaboratively with trustees, team leads and volunteers.

• Help ensure people understand agreed priorities, responsibilities and deadlines.

• Follow up on actions and support effective communication between teams.

• Help remove practical barriers that prevent people from delivering their responsibilities.

• Encourage a culture of ownership, accountability, teamwork and continuous improvement.

• Support volunteer engagement and organisational development in collaboration with the relevant leads.

5. Projects, delivery and problem-solving

• Help coordinate projects and initiatives from planning through to delivery.

• Break larger objectives into manageable actions and milestones.

• Monitor progress and flag issues that require attention.

• Research options, assess practical considerations and recommend solutions.

• Take responsibility for agreed tasks and see them through to completion.

• Look for opportunities to improve how we work, reduce unnecessary complexity and make better use of our resources.

6. Responsible and professional operations

• Help ensure operational activity follows the charity's agreed policies, governance arrangements and procedures.

• Recognise when issues require specialist advice, Founder or trustee approval, or escalation.

• Handle confidential information responsibly and maintain appropriate professional boundaries.

• Support proportionate risk management and good record-keeping.

• Work with the appropriate people to ensure safeguarding, data protection, financial controls and other compliance requirements are respected.

This is a broad, practical role. Your exact responsibilities will develop in line with the charity's needs, your experience and the authority agreed with the Founder.

WHO ARE WE LOOKING FOR?

We are looking for someone who brings a combination of operational competence, personal drive, sound judgement and a genuine commitment to our mission.

You might have experience as an Operations Manager, Business Manager, Project Manager, Chief of Staff, Programme Manager, senior administrator or operational lead. You may have worked in a charity, start-up, small business, community organisation or another environment where you had to take responsibility and make things happen.

Relevant experience matters, but so does how you work.

You should be someone who:

• Takes ownership. You accept responsibility, follow through and don't leave everything for someone else to chase.

• Uses initiative. You can recognise what needs doing, decide on sensible next steps and act within your authority.

• Is solution-focused. You bring options, recommendations and practical ways forward, not just a list of problems.

• Gets things done. You can organise work, maintain momentum and deliver against agreed priorities.

• Thinks ahead. You anticipate challenges, spot gaps and look for ways to prevent avoidable problems.

• Communicates clearly. You can be trusted to keep people informed, ask sensible questions and raise concerns at the right time.

• Is organised and dependable. You can manage competing demands without losing sight of important details.

• Works well with people. You can collaborate, build relationships and handle difficult conversations constructively.

• Understands accountability. You know when to act independently, when to consult and when a decision needs approval.

• Cares about the mission. You want your time and effort to contribute to something that matters.

You do not need to know everything on day one. You do need to be capable of learning quickly, taking responsibility and working things out.

LET'S BE CLEAR ABOUT THE EXPECTATIONS

MINDSET is at an early stage of development. Its startup phase. That brings opportunity, but it also means there will be challenges, uncertainty and plenty of practical work.

This role will suit someone who enjoys building, organising, improving and delivering — someone who can bring structure to moving parts and maintain momentum when things get busy.

It will not suit someone who needs constant supervision, waits passively for instructions, avoids responsibility or loses interest when the work becomes demanding.

We are not recruiting a CV-builder, a title collector or someone who simply wants to say they volunteered with a charity.

We want someone who genuinely wants to contribute their skills, time and judgement to help build MINDSET.

We value people who are humble enough to get stuck in, confident enough to take initiative and responsible enough to know their limits.

You will be trusted to lead operational work within agreed boundaries, with access to the Founder for strategic direction, important decisions and issues that require escalation. You will not be expected to operate without support, but you will be expected to take ownership of your role.

THE MINDSET WAY

Our culture matters. We want people who believe that how we work is just as important as what we achieve.

The MINDSET Way:

• Be Human — treat people with dignity, empathy and respect.

• Build, Don't Fix — help people develop strengths, skills and confidence.

• Better Every Day — keep learning, improving and finding better ways forward.

• Own Your Journey — take responsibility for your actions and contribution.

• Muck In — work collaboratively and help where you can.

• Have a Go — show initiative, embrace ideas and be willing to learn.

• Leave People Better — make a constructive difference through how you work with others.

We want to build a culture of high care and high accountability: a team that supports one another, takes pride in its work, acts with integrity and remains focused on progress.

As Operations Manager (volunteer), you will play an important part in helping us bring that culture to life through our everyday operations.

WHAT WILL YOU GAIN?

This is an opportunity to make a meaningful contribution to a charity at a formative stage of its development.

You will have the opportunity to:

• Work directly with the Founder on the development and operation of MINDSET.

• Help shape the systems, processes and working practices that underpin the organisation.

• Take meaningful ownership of operational projects and improvements.

• Help build and coordinate a team of committed volunteers.

• Contribute to the development of an ambitious charity with a clear social purpose.

• Apply your skills in a practical environment where your contribution can make a tangible difference.

• Help establish the foundations for future growth, partnerships and service delivery.

The role offers responsibility and the opportunity to make a difference, but it is a voluntary position NOT paid employment. Any professional development, references or confirmation of voluntary service would be considered on the basis of actual contribution and agreed arrangements, not guaranteed outcomes.

TIME COMMITMENT AND WORKING ARRANGEMENTS

This is an unpaid volunteer leadership role. We recognise that volunteers have other commitments, and we will discuss a realistic and sustainable level of involvement with suitable applicants.

However, the nature of the role requires consistent engagement, reliability and the ability to follow through on agreed responsibilities. The initial startup phase will require particular focus and momentum.

The working arrangements, expected hours, meeting schedule and any in-person requirements will be agreed with the successful applicant, offering great flexibility to fit around your availability.

EQUALITY, SAFEGUARDING AND GOVERNANCE

MINDSET welcomes applications from people with different backgrounds, experiences and perspectives who share our mission and values.

The successful volunteer will be expected to follow relevant charity policies, confidentiality requirements, safeguarding procedures and agreed governance arrangements. The role's responsibilities and delegated authority will be clearly established, with matters requiring formal approval referred to the appropriate person or body.

READY TO HELP US BUILD MINDSET?

If you are an experienced, practical and driven operator who wants to do more than talk about making a difference, we would love to hear from you.

We need someone who can get involved, take ownership, bring order to complexity, solve problems and help the Founder move MINDSET forward.

• Bring your experience.
• Bring your initiative.
• Bring your commitment.
• Help us turn ambition into action.

Apply through CharityJob and tell us about your relevant experience, why MINDSET's mission matters to you, and how you would approach supporting the operational development of a growing charity.

MINDSET

ELEVATE. EMPOWER. EVOLVE.