Communications volunteer volunteer roles in grange over sands, cumbria

We know that thousands of people in need of bereavement support are waiting to access ongoing bereavement support. We are now recruiting for additional volunteers, if you would like to know more about volunteering for this popular service, we would love to see you at our UYBO Open Day.

What will you be doing:

• Presenting and facilitating one off online group sessions for bereaved people with fellow volunteers
• Creating a safe, confidential, non-judgemental space to deliver practical bereavement information and guidance
•  Facilitating peer engagement in small discussion groups
• Delivering clear messaging for onward signposting

Skills and experience you’ll need:

• Effective listening and communication skills
• Good IT literacy or an ability to learn (training will be provided)
• Access to a computer
• Comfortable talking about grief and death
• Empathetic and warm
• Confident facilitating discussion in a group setting

Want to find out more? 

Join us for an Open Day on Wednesday 28th May 2025 (2:00pm to 3:30pm or 6:00pm to 7:30pm) to learn more, talk to current UYBO volunteers and find out about our training programme and the support we offer volunteers.

Please note that should you wish to become a UYBO Volunteer after attending the open day, we will be holding informal interviews from Monday 2nd June.

Are you passionate about supporting and managing volunteers in a small charity? Our Volunteer Coordinators will recruit, support & develop a team of volunteers, to enhance our work supporting people impacted by a chronic pain condition

What will you be doing?

We are looking for 2 volunteer coordinators to join the coordinators team who will volunteer to support our volunteers in various roles. The volunteer coordinators will 

• Help to assess organisational and programme needs to determine number and range of volunteers needed for particular projects
• Help to recruit, and assure the adequate training of suitable, reliable volunteers
• Co-ordinate the volunteers to ensure that there is always someone available to support all our services 
• Help to create and distribute information regarding volunteer policies and procedures
• Monitor volunteers during their appointments to retain or replace candidates
• Meet with volunteers to assess their progress and satisfaction, as well as to conduct evaluations or skills audits
• Help to induct new volunteers
• Maintain regular communication among volunteers and between an organisation and its volunteers, in order to share news, progress, and available positions
• Maintains a database of volunteers and projects and track metrics
• Help to promote the charity and its volunteer accomplishments 
• Set up and arrange any relevant training required for volunteers

What are we looking for?

The Volunteer Co-ordinators role requires proactive and detail orientated individuals with an organised approach and an interest in supporting small charities. They will have good communication skills. The Volunteer Co-ordinators are responsible for the volunteer aspects of Burning Nights CRPS Support to ensure the smooth running of the charity’s services and ensuring that the volunteers are used optimally.

Our Volunteer Co-ordinators are also responsible for ensuring that suitable volunteers have DBS checks where needed and they are adequately trained to do their role working with our Charity Administrator.

Essential

• Experience in volunteering or HR and recruitment
• Managing and supporting volunteers
• Time manage effectively
• Supporting and advising others on policies and procedures
• Ability to motivate and encourage
• Working knowledge of databases
• Excellent communication and interpersonal skills
• Excellent organisation and team building skills

Desirable

• Facilitation and/or training skills
• Personal experience of volunteering

What difference will you make?

You most likely will not have heard of Complex Regional Pain Syndrome (CRPS), and you wouldn’t be alone in this! But we see and know first hand the impact it has on those living with it and on those caring for someone with the condition. We know the huge challenges they face even with simply getting a correct diagnosis, let alone the appropriate treatment and relevant support. 

You will join the charity during a challenging period and your expert knowledge and experience will be invaluable to our success. You will have a key role in ensuring we can maintain our support services and become a sustainable charity to allow us to fulfil our aims. 

What's in it for the volunteer?

This role is a fantastic opportunity to volunteer with a small but ambitious charity, developing and honing your skills.

You could gain experience in the charity sector, a broader C.V, or a sense of accomplishment from using your skills to help people affected by a very painful condition.

You would be a part of our small, friendly, forward-thinking charity team, focused on reaching people who may not have heard about the charity or the condition. You would have a key role in developing a volunteering team. This is a fantastic opportunity for you to make a real difference to a rare condition.

A few more details

If you don't have the exact experience, but are interested to volunteer with us, please apply! We would be thrilled to find out about how your interests and experience match with our needs or what we are doing. 

This role is done remotely using Zoom, phone and email. You would be working closely with the volunteers and trustees. However we would have regular updates and remote meetings with the Chair and/or Trustees.

We have an induction process to help successful applicant to understand how our Charity operates.

East London Waterworks Park is looking for volunteers to lead social media and content creation for communications and campaigning for our community-owned park.

East London Waterworks Park is a volunteer-led charity that has won a 2024 New London Architecture award and raised £2m towards buying land from the Department for Education to transform the 14-acre Thames Water Depot on Lea Bridge Road on the border of Waltham Forest and Hackney, into a new biodiverse park with natural swimming ponds, forest schools and community spaces. 

We are looking for social media and content creator leads to participate in our community-led working group who are promoting public awareness and support of the project. 

There is opportunity to lead on projects across communications, content creation, social media, PR, newsletters, film, podcasts or any other channels of interest, and facilitate the direction of the working group.

The Comms Circle currently meets fortnightly on a Tuesday evening on Google Meet and spends voluntary time outside of the meeting completing agreed tasks remotely.

You will be at the forefront of our digital strategy to create a huge new biodiverse park and natural swimming ponds. We’re looking for creative and strategic thinkers who can craft compelling narratives and visually stunning content. You should have a deep understanding of social media platforms and analytics tools to measure and optimize our campaigns. Your ability to build and engage with online communities is crucial, as is your skill in managing media relations. We value individuals who are passionate about our mission and can bring fresh perspectives and innovative ideas to the role. You will be comfortable with community-led processes. Our roles are quite flexible. We hope that people bring radical imagination, peace with nature, and courageous inclusiveness to the role. 

Contribute to the creation of a new biodiverse community-owned park with free access natural swimming ponds. Your strategic content creation will be instrumental in fostering a strong connection between our community, the park, and its biodiversity. Your input will help us craft compelling narratives that inspire, educate, and engage our service users, stakeholders, funders, and the general public, ultimately driving support for the park's mission and ensuring its long-term sustainability.

Jumble Sales Organiser Volunteer

Would you like to raise funds, have fun and join a super team of volunteers who together make our Jumble Sales in Thatcham a great success?  As Jumble Sales Organiser you would be helping to make everything run smoothly for the team.

Time Expectations:  1 Saturday every other month (plus preparations)

This could be a shared role and tasks may include:

· Booking the hall for future Jumbles

· Contacting the Jumble team before events to check availability

· Set up stalls, running a stall and packing away at the end

· Collecting any items/resources needed from the centre the day before

Without volunteers, Cats Protection Berkshire Cat Centre simply wouldn't exist. Our amazing, friendly volunteers are a diverse group with a shared love of cats who fit volunteering around their home lives and personal commitments.

We're often looking to welcome new volunteers to join our brilliant team. As well as meeting great people and making an incredible difference to the cats of Berkshire.

Please note:  Although we do welcome everyone, unfortunately our centre is not set up to accommodate young volunteers under the age of 18, including those on the Duke of Edinburgh programme.

Full training and support will be given for all roles.  We look forward to hearing from you!

If you want to make a difference to people living with a mental health condition then we’d love to hear from you!

About us

At The Mental Health Community we use our lived experience to build understanding and support for what it’s like to live and work alongside managing a mental health condition. 

We know that it can be difficult to get, or keep a job if your energy levels, how you’re feeling and your ability to go to a place of work every day are affected by a mental health condition like anxiety or depression. But we also know that having a sense of purpose and belonging can really help with the symptoms and impact that mental health conditions can have on you.

Our work is focused on helping people with a mental health condition who are in work or looking for work. We do this by supporting businesses to improve how they look after people, because we know that by creating inclusive and safe spaces at work we make it possible for people with mental ill health to stay in the workplace which helps keep them well and benefits the businesses too.

By joining our board you will be: 

• Making a lasting impact by helping us make more workplaces safe and inclusive for people with a mental health condition
• Shaping the future of our charity as we expand our services and reach more people who need our support
• Using your skills and experience for good by helping guide the strategic direction of our charity.

What we’re looking for

We are looking for at least 4 new trustees to join our team. Whatever your skillset, we’d love to hear from you and there are some areas where we need particular help:

· Treasurer: oversee our financial health, provide guidance on building long term financial plans to help us grow and ensure appropriate financial management.

· Marketing and Communications: strategic oversight of our marketing and communications, raising awareness of our work and reaching new audiences through digital strategies and media engagement.

· Fundraising: develop our fundraising strategy and income streams, including grant applications, corporate sponsorship and campaigns.

· Governance: guide us in operating transparently and effectively whilst maintaining high standards of governance in compliance with our governing document and charity law.

We particularly welcome applications from people with lived experience of mental ill health, young people aged 18-30, people of all socio-economic backgrounds, genders and people from Black, Asian and minority ethnic communities.

About the role

As a board of trustees we meet remotely every 6 weeks, there may be some activity in between meetings so the estimated total time commitment is 4 hours every 6 weeks.

In addition to using your specific skills to develop how we work, all trustees share responsibility for:

· Developing our activities to help us achieve our purpose and positive impact,

· Making sure we are compliant with our governing document and the requirements of the Charity Commission, and

· Being an active member of the board to help us make good decisions

What you can expect from us

We are committed to supporting our Trustees: you can expect an induction to the organisation and trustee role plus any additional conversations and support you need to help you feel confident in your role.

Our meetings are relaxed and informal; there are no expectations of ‘business clothes’, technical jargon or having all the answers.

We welcome and support your preferences for the way we work together, how you like to receive information and how we can make it easier for you to participate actively in our discussions.

One more thing

We know that great trustees come from many backgrounds and with a variety of experiences and that’s great - we really value people who bring different perspectives and add new voices to our team.

But you might not feel you ‘check all the boxes’ as you read this advert or the role description, especially if you’ve been marginalised or excluded. We get it, and we’ve felt like that too. But we hope you’ll apply anyway because we’d love to hear from you and will take care to help you feel welcome and included.

For more information on the role please see the role description.

Volunteer Helpline Advisor – Role Description 

Purpose of role:

As a Volunteer Helpline Advisor, responding to Helpline enquiries from parents and carers, you will be playing a part in helping ERIC to achieve its key goal of reaching even more families.

You will work remotely, with equipment and training provided.

If you are passionate about helping to improve the lives of families whose children are affected by continence issues, and can commit your time on a regular basis, we’d love to hear from you.

Terms:

Due to the nature of the work, our helpline volunteers are continence nurses or qualified healthcare professsionals.Volunteer sessions are a full day of 5 hours, on the same day each week, please note that currently we need more volunteers on Mondays & Tuesdays only. We ask volunteers to commit to this regular weekly pattern, ideally for a period of one year or more. This helps to maintain consistency and a high standard of professional practice. 

Expenses may be paid, subject to agreement in advance . 

Tasks could include:  

· Answering calls on the Helpline

· Signposting to information on our website

· Responding to & following up enquiries by email  

· Entering information onto our IT system

Skills and qualities:

· Professional qualification and/or clinical experience

· Enjoy working as part of a team

· Friendly and positive with a can-do attitude

· Well organised with good time management skills

· Empathetic and non-judgmental

· Able to use standard IT packages including Microsoft Office (Excel, Word and Outlook)

· Able to follow ERIC’s policies, including safeguarding and confidentiality 

· Willing to continuously develop professional practice.

Play your part in harnessing the value of the UK’s natural environment for everyone 

Recently celebrating its 10 year anniversary, the Ecosystems Knowledge Network (EKN) has gained widespread recognition as a trusted source of insight for all with role in the stewardship of land, water and nature. Through our events, resources, advice and communications, we support a wide range of people, from volunteers in small local environmental initiatives to representatives of big businesses. Our job is to help them harness the value of the environment for everyone’s wellbeing and prosperity. We are a registered charity and a growing social enterprise. 

From architecture to agriculture, ecology to engineering and finance to fisheries, EKN is a diverse network of professionals. We run pioneering events on ‘frontline’ topics not addressed by others, enabling mutual understanding, collaboration, and action between different sectors and interests.  For example, convening events on the role of games and gamification in nature recovery, and running the renowned series of conferences on the rapidly growing topic of nature finance (now into the sixth year).  

We think the natural environment has huge untapped potential to help resolve issues of concern people and businesses in this part of the 21st Century. The current Board is now recruiting up to three new trustees to guide EKN in this endeavour and to deliver to its 4,000+ members and stakeholders. The role includes attending quarterly Trustee meetings (normally online) and we are seeking candidates with expertise in one or more of the following areas: 

1. Skills and knowledge development 

1. Treasurer - financial and commercial oversight 

1. Rural land and communities 

We are looking for people who are committed to using their expertise and professional networks in support of our charitable objectives and social enterprise goals. 

In accordance with Charity Commission rules, Trustees are not entitled to receive remuneration. All reasonable expenses incurred in relation to the role will be reimbursed. The positions are open to anyone who resides in the UK and has the right to work in the UK. 

New members of the Board will be asked to complete a declaration of their business interests. They will need to fulfil their role in accordance with the rules and guidance set of charity trustees in the UK. It is important that they are able to safeguard the independence and impartiality of EKN. 

At EKN we know that diversity of thoughts, perspectives and lived experience fosters innovation. We are committed to fairness, equal opportunity and inclusion and we encourage applications from candidates of all backgrounds, abilities and identities across all UK nations

Background to the role:

Keep Active is a volunteer-delivered project at The Creighton Centre, which aims to provide support to older people (60+) who have had a fall, stroke or other illness.  We work in partnership with the NHS Community Rehabilitation Service across Hammersmith & Fulham. As a Keep Active Volunteer you would visit an older person (the average age is 84) once a week for up to nine weeks to help them with improving mobility indoors with exercises, or outdoors with walks in their community. This project aims to empower people to get back to independence, access community once more and reduce risks of future falls and hospital re-admittance.

Availability/commitment:

· To live in or near Hammersmith and Fulham, or travel regularly through

· To be able to spare 1-2 hours a week, preferably during working hours

Role of the Keep Active Volunteer:

· To attend an initial one-off training session [with Volunteer Coordinator and therapists from NHS rehabilitation teams].

· To visit an older person’s home once a week for up to 9 weeks to supervise and motivate them to continue practicing their exercise and walking goals, as prescribed by NHS rehabilitation teams.

· Support might include:

- A walk around their local community possibly going to the park or visiting shops.

- Encouraging them to complete a prescribed gentle exercise program.

- Keeping an older and sometimes isolated person company.

- Visiting someone in their homes to help them reach their exercise goals.

NB: Please note that this is a volunteer role and you will not be expected to provide any physical support. This is a motivational role only.

We will provide:

· Induction training and NHS Community Rehabilitation led training (weekday training).

· Regular contact and support from the project staff.

· Occasional social events for volunteers

· Occasional training opportunities for volunteers

· A reference after 3-6 months of volunteering with us

· An enhanced DBS check

· Reimbursement of travel expenses incurred during your volunteering

Skills needed:

· Good listening and communication skills and a good level of spoken English.

· Empathy and a kind and patience approach.

· Enthusiasm and commitment.

· A friendly personality.

· The desire to make a positive difference to someone’s health and wellbeing

· Ability to cope with clients who are unwell.

· A positive attitude towards empowering and improving the lives of older people

· An understanding of and commitment to our policies (including: Confidentiality, Safeguarding and Equal Opportunities)

Accountable to:

Keep Active Coordinator

Job Title: Fundraiser Trainer & Advisor

Reporting to: Operational Director

Hours: 2 to 4 hours per week (we can be flexible and work with your schedule)

Willowbrook Farm Charity

Willowbrook Farm Charity exists to create nurturing educational and cultural spaces in the Oxfordshire countryside that are welcoming, inclusive, and accessible to communities who have been historically underrepresented in rural environments — including people from racialised backgrounds, neurodivergent individuals, and young people with diverse learning needs.

In partnership with Willowbrook Farm (www  willowbrookfarm  co  uk), where we host our activities, we aim to build a nationally recognised centre of excellence that supports personal growth, wellbeing, and connection with nature. Through hands-on learning, community building, and cultural exchange, we empower individuals and groups to explore sustainable living, ethical land stewardship, and the transformative potential of nature-based education.

Our Values

Community
We foster a culture of care, connection, and belonging. We create space for people to come together in joy, learning, and mutual support, building relationships rooted in respect and shared purpose.

Stewardship

We honour the land as a living system and recognise that the wellbeing of people and nature are deeply interconnected. We are committed to nurturing the next generation of ethical and responsible stewards — who care for the earth, each other, and future generations.

Equity & Inclusion
We are dedicated to removing barriers so that people of all identities, backgrounds, and abilities can access and participate fully in experiences of farming, countryside living, and sustainability. We celebrate diversity and work to create welcoming spaces where everyone can thrive.

Connection with Nature
We centre our actions on a deep respect for the natural world. We believe in restoring and nurturing the bond between humans and nature, creating a place where both can flourish in harmony.

Job description

We are thrilled to welcome a Fundraiser Trainer & Advisor to support our Fundraising and Marketing Team at a pivotal time for our charity.

After a challenging period of inactivity due to the impacts of Covid, we are excited to embark on a new chapter, as we are ready to restart our activities in 2025 and to develop our projects and create a positive impact in our community.

This is a unique opportunity for those eager to be part of a project evolving from its early stages to the launch of new initiatives. The volunteer will have ample opportunity to grow with the charity.

We are looking for a passionate and articulate Fundraiser with extensive experience in fundraising strategy and bidding writing skills.

What this position entails

This role is designed for someone eager to share their fundraising knowledge by coaching our team to enhance their skills and gain a deeper understanding of the fundraising landscape.

We work with a dedicated team of volunteers, from our operational staff to those actively participating in our events, all of whom are enthusiastic about supporting our initiatives while gaining valuable experience and connecting with new people. Our Fundraising Trainer will provide valuable training to our fundraising and marketing team, focusing on enhancing their fundraising abilities, helping them to develop innovative strategies, and assisting with bid revisions by offering them constructive feedback and suggestions for improvement.

We seek a mentor rather than someone to handle fundraising tasks for the team; we want a guide who can empower others to learn from their expertise.

Therefore, the ideal candidate must possess excellent communication skills and the ability to train individuals in the art of fundraising with creativity and kindness.

The key focus of the role is:

•  Train and guide the fundraising and marketing team, acting as a mentor.
•  Revise bids and give insightful suggestions for improvement.

Essential:

• Highly experienced in Fundraising and with excellent communication skills.
• Able to produce training in Fundraising skills and deliver it to the team.
• Able to dedicate time to weekly catch-ups with the team and review actions, offering insightful tips for improvement.
• Able to give constructive feedback on bid applications.

We might consider multiple volunteers for this position if we get applications from fundraisers with specialised skills in different areas of fundraising.

 
By getting involved you will gain:

• This is an excellent opportunity for professionals eager to utilise their talents to address community needs and contribute to reducing inequality.
  
• Additionally, this is an excellent starting point for those wanting to transition their fundraising career to a mentor/coaching style and are looking for an opportunity to develop skills as a mentor/trainer, try new techniques and get useful feedback from the team in your mentorship style.  

Location: Fully Remote. But we welcome those who wish to come and visit the farm at least once to understand more about us.

Commitment:

The estimated time needed is 2 to 4 hours a week, and we welcome those volunteers who can offer more, although it is not a requirement for the role. We can be flexible and work with you to find hours that fit ours and your schedule - all help is much appreciated!

As this is a trainer position, we unfortunately won’t accept applications from volunteers who do not possess a solid background in fundraising strategy.  

Candidates must have the legal right to work in the UK at the time of application.

We are looking for up to ten UK university students to join our volunteer Student Ambassadors team and help Ygam achieve its social purpose by reaching out to students at university. This will be achieved by advising Ygam on the needs of students, supporting with content development, organising activities at your campus, and join us at events to raise awareness of gaming and gambling harms.

We are seeking individuals who are outgoing, with a confident personality. You will enjoy engaging with other students and be able to advise us on the experiences of students with regards to gaming and gambling.We’d love to hear from students with an interest in mental health, psychology, content development, and gaming. 

The Crisis London Volunteer Fundraising Group consists of a small team of volunteers raising awareness and money for Crisis' vital services and work towards ending homelessness. The current focus of the group is preparing for and implementing the Walk to End Homelessness fundraising event, recreating an original walk held in London which led to the formation of Crisis in 1967. By joining the group you'll contribute towards inspiring local people to fundraise for Crisis while honing your skills in event management and logistics.

Group meetings are on the first Wednesday of each month in the evening with the option of attending in-person or online via Teams.

How will I be ending homelessness?

Joining a group of dedicated, passionate, empowered volunteer fundraisers to help raise the funds needed for our vital services. You will use your communications, events, and teamwork skills to deliver local fundraising events and collections in aid of Crisis.

The monies raised by your Fundraising Group will help fund services such as one to one support in finding a home or a job, helping people achieve learning goals, or supporting our Christmas events where we offer hot meals, access to essential services, and an introduction to our year-round services to leave homelessness behind for good.   

You will be inspired by our vision to end homelessness, and in turn will inspire others to act. As well as raising vital funds you will be helping us to influence your community and their beliefs, challenging the stigma around homelessness.  We need people who genuinely believe that if society works together, we can end homelessness. 

What will I gain?

• Fundraising in your local community is fun, a good way to meet people and gives a great sense of achievement.  
• You'll have lots of opportunities to learn about the causes and effects of homelessness and how to engage others in the conversation to end homelessness.  
• Fundraising and networking experience for a national organisation.  
• The opportunity to share your existing or develop new skills in a friendly and supportive environment. 
• Support from your Fundraising Group Lead to help you achieve your fundraising goals. 
• Being part of a wide network of staff, volunteers and supporters all working together to end homelessness 
• A reference for volunteering at a national organisation

What will I be doing?

• Attend regular Fundraising Group meetings to work collaboratively with the Fundraising Group lead and other members.  
• Use your skills and knowledge to play an active role in making fundraising events and activities happen.  
• Representing Crisis in your community, using your own networks to raise awareness of what needs to be done to end homelessness. This includes sharing our broader activities such as our campaigns.
• Represent Crisis by attending fundraising and engagement events organised by others. 
• Ensure group activities comply with relevant fundraising regulations and Crisis policies and procedures; including ensuring monies raised are accounted for in line with agreed financial processes.  

Who are we looking for?

• A strong team member, with a proactive positive approach to working as part of a group 
• Willing to actively participate in group meetings, contribute ideas and be active in helping to make fundraising events happen 
• Interest and experience in organising events (desirable) 
• Good communication skills, confident talking to new people and representing Crisis 
• Good organisational skills and reliability 
• Non-judgemental, patient, and friendly 
• An understanding of the importance of adhering to policies and processes. Including confidentiality, data protection principles and maintaining boundaries 
• A commitment to completing any training (including e-learning) required for the role 
• You will need access to a computer and broadband/data to undertake this volunteering role

Additional information

To provide a safe, welcoming environment for everyone we provide volunteers with a code of conduct (how we work together). This will be found within your volunteer policy sign off document. We ask all volunteers to read our policy document and always comply with those policies.

Reasonable out of pocket expenses for lunch and travel (where appropriate) will be reimbursed in line with our expenses policy.

We strive to ensure that our services are welcoming, remain relevant and are fully accessible to everyone that we help and support. We are keen to receive applications from volunteers from diverse and other marginalised communities as this helps us ensure the best experience for those that we are here to help. This includes those with lived experience of homelessness.

Wheels for All aims to promote inclusive cycling through a range of successful community engagement programmes that give people the opportunity to cycle on a regular basis. Our Volunteers bring our cycling programmes to life, they make sure everyone feels included, they inspire others, they increase confidence, they maintain bikes and make sure that cycling is accessible to everyone.

From meeting/greeting participants, leading elements of the activity, providing encouragement, helping to move equipment to/from storage, and assisting to check working order of cycles, your support will make a huge difference to our participants and carers who attend our inclusive cycling sessions. Training is provided to all volunteers, with other opportunities to attend and participate in external training where relevant.

As a valued Wheels for All volunteer you will:

• Make a difference to the lives of disabled people
• Meet new people
• Make new friends and join social activities
• Connect with your community through supporting a local project
• Develop your skills at our sessions and relevant training courses
• Reap mental health and wellbeing benefits of helping others
• Build experience for references
• Receive a lot of appreciation from our participants and carers! 
• Be able to claim reasonable expenses in line with our Volunteer Expense Policy
• Receive Wheels for All branded uniform 
• Access the volunteer Wheels for All training 
• Enjoy the amazing Charities culture 

What are we looking for?

• Approachable and friendly nature
• Great interpersonal and communication skills
• Empathy and understanding of how people can react differently to certain situations or triggers
• Patience and an inclusive approach to engagement
• Adaptable and flexible to changing circumstances
• Effective as part of a team
• Positive attitude
• Honesty and integrity
• Excellent organisational skills and initiative
• Some cycling experience (although not essential)

Volunteers aged 18 or under must be accompanied by a parent or guardian and all volunteers must be happy to undertake a DBS check and collect references. 

"Be the Change, Fill the Bucket!"

Shout is the UK’s only free, confidential, 24/7 text messaging support service for anyone who is struggling to cope. When people text 'Shout' to 85258, they are connected to a Shout Volunteer for a text conversation. Our volunteers provide a safe space for people to share what's causing them distress, while showing warmth and compassion.

Tasks and Responsibilities

If your application is successful, you’ll be enrolled in a training group. New groups start every two weeks.

Shout Volunteers receive 25 hours of free training in communication, listening, managing and assessing risk, and problem solving. The training is self-paced and done online. You’ll learn how to bring people in distress to a place of calm and practice skills that will be useful to you throughout life.

As we are investing in you throughout your time with us, our hope is that you will complete the training in a timely manner and look at this as a longer term commitment. The experience you gain over time is valuable and our goal is to have volunteers commit to 200 hours on the platform, which can take up to two years to complete, as we ask you to take one 2-4 hour shift per week. 

Our Volunteer Training Support team is here to support you, answer any questions and provide feedback during training and throughout your time with Shout. You’ll be joining an incredibly supportive volunteer community and have access to the resources you need to do your role.

As a volunteer, you’ll be supporting people in distress, so it’s important we see the skills required to do that while you are in training. While most trainees complete the training and go on to volunteer, not everyone will pass the training. If this happens, there are other ways you can still support us.

Selection Criteria

A Shout Volunteer is kind and compassionate, a good listener, and has the ability to remain calm when supporting people in crisis. You will also:

• Understand the difference between being friendly and being a friend

• Be aware of your own mental health and wellbeing

• Be open-minded

• Be supportive

• Be reliable

• Be discreet and able to respect confidentiality at all times

• Be accepting and non-judgemental

• Be passionate about contributing some of your time to a cause such as Shout

• Adopt a growth mindset, and be willing to accept feedback

Requirements

• You must live in the United Kingdom or New Zealand while volunteering. 
• You must be over 18 years of age.
• You will need a reliable internet connection and a private place to take your shift.
• All of your volunteering must be done using a laptop or desktop computer and Google Chrome.

It’s worth spending time thinking about the nature of the role, and whether it’s right for you. We support all texters, regardless of race, religion, sexual identity or issue. You will need to be comfortable addressing topics frequently discussed with texters (suicide, self-harm, depression, etc.) without compromising your own mental health. 

Before you apply, please consider whether either of the following applies to you:

• Have you recently experienced grief, loss or change issue/s? For example; someone close to you has been ill or has died, you’ve lost your job, your relationship has ended.

• Is your current mental health and wellbeing in a place such that the stress and pressure of listening to the challenges of others would bring additional burden to you personally?

Benefits to Volunteers

The role is rewarding and can save lives. Shout Volunteers tell us they gain a sense of pride, satisfaction and purpose from taking conversations. They also tell us that their own wellbeing increases, they learn valuable skills and gain experience they can use at work and in their personal lives.

Volunteering can also be a great addition to your CV. You do not need to have any past experience in mental health to be a Shout Volunteer - we’ll provide you with all the training and support you need to do the role.

Application Process

You will need to create your account and fill in the application using a laptop or desktop computer and in a Google Chrome browser. This is a standard requirement for all of our systems at Shout, from the application through to the platform.

You should leave up to an hour to complete the form. As Shout is a text based service and we do not conduct in person interviews for our volunteer candidates what you write in your application and the strength of your references are how we get to know you. 

We appreciate when candidates take the time to write thoughtful, considered answers. We recommend you review your application with an eye toward things like spelling, grammar and punctuation. While some of our texters will occasionally reach out using more informal text speak, our volunteers respond in full sentences and double check their messages for accuracy before hitting send. 

Your application will be reviewed once we have received responses from both of your references. We ask for a personal reference and a professional reference. The personal reference can be a friend or colleague but the other must be someone who knows you professionally or has supervised you in some way. 

This could be a manager or supervisor from where you work or a teacher or educator from where you study. We recommend you choose references who are able to speak to your ability to fulfil the selection criteria outlined above.

We do not accept references from family members. This includes your partner or their relatives, your children, siblings, aunts, uncles, cousins, grandparents or godparents. 

Please allow up to a month for us to review your application and return a decision. 

If your application is approved, you can book your place on training. Training groups usually start every two weeks and spaces are available to book a couple of months ahead. While you are in training and before you are allowed on the platform we will carry out a background check.