Communications volunteer volunteer roles in ilford, greater london

Are you looking for a meaningful volunteering opportunity where you can make a real difference? We are currently recruiting new Volunteer Mentors to join our growing, diverse network of dedicated volunteers.

At Hope for the Young, our mission to support young refugees and asylum seekers in London as they overcome the many challenges of starting a new life in the UK. From navigating education systems to building confidence and social connections, our Volunteer Mentors play a crucial role in helping young people achieve their goals and fulfil their potential.

What You’ll Do as a Mentor

• Meet with a young person (mentee) once a week for 1–3 hours, usually in a local café, library, or community space in London

• Set education and personal development goals and offer guidance, support and motivation towards these

• Commit to mentoring for a minimum of six months

Who We’re Looking For

We welcome applications from people of different ages, cultural backgrounds, and professional experiences. You don’t need prior mentoring experience - just empathy, patience, and a genuine desire to support a young person.

We’re especially keen to build a diverse pool of mentors to reflect the backgrounds and experiences of the young people we support. We particularly welcome and encourage applications from those with lived experience of forced migration, as well those with ethnically diverse backgrounds. 

What We Provide

When you volunteer with us, you’ll receive:

• A comprehensive induction and training to prepare you for the role

• Ongoing 1:1 support from a dedicated Mentoring Coordinator

• Reimbursed expenses for all meetings and activities with your mentee

• Invitations to regular social events for mentors and mentees

• The opportunity to join a passionate community committed to making a positive impact

Why Volunteer With Us?

As a mentor, you will have the opportunity to make a tangiable difference in a young person's life, and you will also be able to:

• Develop your coaching, communication, and interpersonal skills

• Gain a deeper understanding of the refugee and asylum seeker experience

• Join a supportive and inspiring community of volunteers

If you’re passionate about supporting young people and want to help someone build a brighter future, we’d love to hear from you!

Are you creative? Would you like to support others to express their emotions through arts and crafting?

Art plays a valuable role in mental wellbeing with research showing that crafting, regardless of the medium you use can boost your mood, self-confidence and reduce stress overall. Taking part in art-based activities increases our resilience and engages us in the here and now. You will be supporting people to express their emotions, provide a time for people to relax and feel proud of their final art products!

We are recruiting for a volunteer to support and facilitate an art and craft group.

We work with people who need support with their mental health across London and the South East. Our support ranges from registered accommodation services for people with severe mental health conditions to drop-in community and crisis services.

In the last year, 9,499 adults accessed Hestia’s mental health support.

We help people to feel safe, develop hope for a better future, and achieve their personal goals. These goals may include rebuilding relationships with family members and friends or connecting more with their local community.

What you will be doing

• To prepare arts and craft sessions, involving individuals in the planning process where possible
• Inspire and motivate individuals to develop their arts and craft skills, assisting them in the creation of their projects and supporting them to brainstorm and use their own initiative
• Encourage individuals to continue independent activities

The skills you need

• Experience of arts and/or crafts either in a professional, educational, or personal level
• Able to collaborate with individuals to plan an art group session and facilitate confidently
• A calm and patient manner
• Ability to provide a trusting, open, kind-hearted atmosphere that encourages learning and participation
• An effective communicator with a patient and sympathetic nature

What's in it for you

• Supporting You - You will have a dedicated volunteer supervisor to support you in your role; Quarterly volunteer forums with the central Volunteering team and volunteers across Hestia; References for job applications
• Developing You - You will gain knowledge and insight into issues that impact Domestic Abuse, Modern Slavery and Mental Health; You will have access to our extensive Learning and Development Programme; 40% of our departed volunteers secured a paid role at Hestia last year!
• Valuing You - We hold annual Volunteer Awards and Celebration events; We reimburse travel expenses and up to £5 for lunch for your volunteering; We hold social events and outings for our volunteers to get together and have some fun

The Brompton Fountain is a children's charity working with those impacted by heart and lung conditions in Royal Brompton and Harefield hospitals. Our charity provides a wide range of vital resources, services, parent/carer amenities, and accommodation. We also fund medical equipment, facilities improvements and projects outside of the NHS remit. We are currently looking for a Fundraising and Events Volunteer to help our organisation . 

We would like the volunteer to help with:

• Stewardship at events to help families and guests.

• Supporting staff with admin at these events so that processes run smoothly.

• Communicating with families and guests who may share personal stories related to the charity. Feeling comfortable and confident to speak to people about our charity and what we do.

• Organising resources for fundraising and event days e.g care packs, running shirts, signage.

You will be supporting our Community Lead and Fundraising Officer who will provide an overview of our existing processes and be there to help you every step of the way. The Brompton Fountain has a strong team of staff and volunteers who you will be working collaboratively with as a team to support the families we are in contact with.

Your input will greatly affect not only the current impact of the charity and how we are able to support the families who need our services, but the longevity and outreach of our work by committing yourself to fundraising for our cause. 

Criteria

We are looking for a volunteer who:

• Does not need prior experience, passion and confidence are far more important!

• Is a great communicator and loves talking to people.

• Is confident and able to be proactive.

• Is flexible and adaptive.

• Is able to partake in physical labour e.g putting up gazebos and carrying around packages for events.

• Has attention to detail.

• Has the ability to drive or access travel around London and South-East as large/many items will be needed at events. 

• Is an empathetic person who is willing to have discussions with families around topics like health issues, additional needs, and bereavement.

• Understands the resource constraints of a small charity and is able to work with these.

• Is willing to have an enhanced DBS check.

• Is willing to partake in safeguarding training.

• Is willing to partake in onboarding training to understand our charity and the mission in more detail.

• Must be over 18.

Location

Whilst we are based at Royal Brompton Hospital, Sydney St, London SW3 6NP, your role will mainly be off site at different locations around London and the South-East to help at fundraising and community events.

Time

Due to our mission, we would greatly appreciate at least 6 weeks of your time, preferably more. This role would not be a set day a week, but rather be for fundraising and event days. These days would normally be Saturdays and Sundays, averaging once a month. We are an understanding and flexible organisation, and would be happy to discuss options with you. 

Volunteer your time at Hestia to make our gardens a beautiful place for adults and children to enjoy all year through! Are you green fingered and have a passion for gardens and outdoor spaces?

At Hestia we have gardens and outdoor spaces which require your support to bring these back to life by keeping them maintained. We are recruiting for volunteers to motivate and inspire staff and people living in our services to get involved in gardening.

Hestia provides holistic, one-to-one support in our refuges and the community. Our refuge services are for women and children, offering a safe place to stay and vital emotional and practical support.

Outside of our refuges, most of our support services are accessible by anyone who has experienced domestic abuse, including men.

What you will be doing

• Inspire and motivate staff and people in the services to get involved in maintaining and growing the garden
• To provide tips on how to maintain and grow the garden - sowing seeds, planting bulbs, taking cuttings
• Provide basic maintenance such as cutting the grass, emptying bins, managing weed control and leaf raking
• Lead in planting and nurturing new trees, flowers, and various plants
• Provide best practice on how to use the correct gardening tools
• Inspire people in our services and staff to maintain a clean garden
• Advise staff on the costs of plants and garden necessities

The skills you need

• A basic knowledge/ experience of plant care and use of gardening tools7
• Calm and patient approach
• Good communication skills
• Ability to provide a supportive, and inclusive atmosphere that encourages learning and participation

What's in it for you

• Supporting You - You will have a dedicated volunteer supervisor to support you in your role; Quarterly volunteer forums with the central Volunteering team and volunteers across Hestia; References for job applications
• Developing You - You will gain knowledge and insight into issues that impact Domestic Abuse, Modern Slavery and Mental Health; You will have access to our extensive Learning and Development Programme; 40% of our departed volunteers secured a paid role at Hestia last year!
• Valuing You - We hold annual Volunteer Awards and Celebration events; We reimburse travel expenses and up to £5 for lunch for your volunteering; We hold social events and outings for our volunteers to get together and have some fun

Do you enjoy walking, meeting others and having a good chat? If so, we have the perfect volunteering role for you!

Join our team and inspire others to exercise through a weekly walk. You will create an opportunity for people to support each other, provide that additional boost to exercise and go for a walk even when they may not be feeling the motivation.

We work with people who need support with their mental health across London and the South East. Our support ranges from registered accommodation services for people with severe mental health conditions to drop-in community and crisis services.

In the last year, 9,499 adults accessed Hestia’s mental health support.

We help people to feel safe, develop hope for a better future, and achieve their personal goals. These goals may include rebuilding relationships with family members and friends or connecting more with their local community.

What you will be doing

• Coordinate and facilitate weekly walks in local parks to the service alongside other volunteers
• Meet with the walking group weekly
• Hold conversations with people attending the group, checking in on their wellbeing and providing a listening ear/friendly face
• Keep a record of attendees, provide feedback, and report any concerns to the staff team
• Ability to provide a supportive, and inclusive atmosphere that encourages participation

The skills you need

• Inspire and motivate people to attend the walking group
• Ability to identify, manage any possible risks that may arise during the walking group. Training will be provided
• Willing and able to go on a weekly walk lasting approximately 60-90 minutes
• Good communication skills
• Calm and patient approach

What's in it for you

• Supporting You - You will have a dedicated volunteer supervisor to support you in your role; Quarterly volunteer forums with the central Volunteering team and volunteers across Hestia; References for job applications
• Developing You - You will gain knowledge and insight into issues that impact Domestic Abuse, Modern Slavery and Mental Health; You will have access to our extensive Learning and Development Programme; 40% of our departed volunteers secured a paid role at Hestia last year!
• Valuing You - We hold annual Volunteer Awards and Celebration events; We reimburse travel expenses and up to £5 for lunch for your volunteering; We hold social events and outings for our volunteers to get together and have some fun

Are you interested in facilitating a peer support group for people who are struggling with their mental health? We are looking for passionate volunteers to facilitate a weekly online or face-to-face group, to discuss topics relating to mental health. We are hoping to find someone who has either ‘lived experience’ of mental health issues and is now at a positive place with their own recovery or someone who has good knowledge of mental health and looking to support others.

We work with people who need support with their mental health across London and the South East. Our support ranges from registered accommodation services for people with severe mental health conditions to drop-in community and crisis services.

What you will be doing

• Facilitating weekly peer support groups, covering topics related to mental health.
• Promote a safe, confidential, and non-judgmental atmosphere where all members feel valued and heard
• Encourage mutual support, active listening, and shared problem-solving within the group
• Manage group dynamics sensitively, ensuring discussions remain constructive and inclusive
• Collaborate with staff to monitor group wellbeing and escalate any concerns appropriately
• Assist in planning and preparing for each session, including topic prompts or themes if needed
• Maintain confidentiality in line with organisational policies and safeguarding standards.

The skills you need

• Lived experience of mental health challenges is highly valued and can be a strong foundation for this role
• Good communication and active listening skills
• Ability to facilitate group discussions with empathy and patience
• Understanding of boundaries and confidentiality in a mental health context.
• A non-judgmental, supportive, and encouraging attitude
• Experience in peer support or group facilitation is an advantage but not essential; training will be provided

What's in it for you

• Supporting You - You will have a dedicated volunteer supervisor to support you in your role; Quarterly volunteer forums with the central Volunteering team and volunteers across Hestia; References for job applications
• Developing You - You will gain knowledge and insight into issues that impact Domestic Abuse, Modern Slavery and Mental Health; You will have access to our extensive Learning and Development Programme; 40% of our departed volunteers secured a paid role at Hestia last year!
• Valuing You - Valuing You - We hold annual Volunteer Awards, outings, celebration, and social events for our volunteers to get together and have some fun; We reimburse travel expenses and up to £5 for lunch for your volunteering.

Background to the role:

Keep Active is a volunteer-delivered project at The Creighton Centre, which aims to provide support to older people (60+) who have had a fall, stroke or other illness.  We work in partnership with the NHS Community Rehabilitation Service across Hammersmith & Fulham. As a Keep Active Volunteer you would visit an older person (the average age is 84) once a week for up to nine weeks to help them with improving mobility indoors with exercises, or outdoors with walks in their community. This project aims to empower people to get back to independence, access community once more and reduce risks of future falls and hospital re-admittance.

Availability/commitment:

· To live in or near Hammersmith and Fulham, or travel regularly through

· To be able to spare 1-2 hours a week, preferably during working hours

Role of the Keep Active Volunteer:

· To attend an initial one-off training session [with Volunteer Coordinator and therapists from NHS rehabilitation teams].

· To visit an older person’s home once a week for up to 9 weeks to supervise and motivate them to continue practicing their exercise and walking goals, as prescribed by NHS rehabilitation teams.

· Support might include:

- A walk around their local community possibly going to the park or visiting shops.

- Encouraging them to complete a prescribed gentle exercise program.

- Keeping an older and sometimes isolated person company.

- Visiting someone in their homes to help them reach their exercise goals.

NB: Please note that this is a volunteer role and you will not be expected to provide any physical support. This is a motivational role only.

We will provide:

· Induction training and NHS Community Rehabilitation led training (weekday training).

· Regular contact and support from the project staff.

· Occasional social events for volunteers

· Occasional training opportunities for volunteers

· A reference after 3-6 months of volunteering with us

· An enhanced DBS check

· Reimbursement of travel expenses incurred during your volunteering

Skills needed:

· Good listening and communication skills and a good level of spoken English.

· Empathy and a kind and patience approach.

· Enthusiasm and commitment.

· A friendly personality.

· The desire to make a positive difference to someone’s health and wellbeing

· Ability to cope with clients who are unwell.

· A positive attitude towards empowering and improving the lives of older people

· An understanding of and commitment to our policies (including: Confidentiality, Safeguarding and Equal Opportunities)

Accountable to:

Keep Active Coordinator

As a SANEline volunteer, you will support callers who contact SANE's national, out of hours, helpline, SANEline, and make a real difference and support people affected by mental illness. 

SANE is a UK-wide mental health charity working to improve the quality of life of anyone affected by mental illness, including families and carers. SANEline volunteers provide telephone emotional support, information and guidance to those who call our helpline SANEline. 

Hours and location: Our trained volunteers support on our helpline, between 4-10pm, 365 days a year. Volunteering training and shifts takes place in North London. All volunteers must be aged 21 years or over.

SANEline Volunteers provide support to callers with a wide range of mental health problems via our confidential crisis line.

We are looking for warm, compassionate, understanding people who are good communicators to join our services team as a volunteer. You don’t need to be a mental health expert: empathy matters more than academic qualifications or experience, and we’re keen to hear from people of all ages and walks of life.

Benefits to the volunteer: High quality training and regular social events for the volunteer community.  

Many of our volunteers find they benefit from these skills in their professional lives, where SANEline volunteering experience can prove invaluable for entering the field of mental health, as well as their personal lives.

SANE aims to:

·         Raise awareness and understanding of all mental health conditions.

·         Combat the stigma surrounding mental illness and fight to improve frontline services for individuals and carers.

·         Provide support, information and guidance through its helpline SANEline, email and ongoing support services, Textcare and Online Forum.

·         Promote and host research into the causes of mental illness and the effectiveness of treatments and therapies at the Prince of Wales International Centre for SANE Research in Oxford.

Our high-quality training programme helps volunteers develop the knowledge and skills needed to support the people who turn to us for help. We also offer further training and on-going development, which includes regular support from the senior team and personalised feedback.  

This role is advertised as part of TPP's Free Giving Back Services. This volunteer advertisement copy has been supplied to TPP and applicants apply direct to the organisation. Please contact the organisation directly if you have any questions about this volunteer role.

Do you enjoy walking, meeting others and having a good chat? If so, we have the perfect volunteering role for you?

Facilitating a weekly walking group, you will contribute to a timetable to support people to reduce isolation, improve their physical activity, self-care and create a community for them to come together to build connections and friendships.

Join our team and inspire others to exercise through a weekly walk. You will create an opportunity for people to support each other, provide that additional boost to exercise and go for a walk even when they may not be feeling the motivation. 

What you will be doing

• Coordinate and facilitate weekly walks in local parks to the service alongside other volunteers
• Meet with the walking group weekly
• Hold conversations with people attending the group, checking in on their wellbeing and providing a listening ear/friendly face
• Keep a record of attendees, provide feedback, and report any concerns to the staff team
• Ability to provide a supportive, and inclusive atmosphere that encourages participation

The skills you need

• Inspire and motivate people to attend the walking group
• Ability to identify, manage any possible risks that may arise during the walking group. Training will be provided
• Willing and able to go on a weekly walk lasting approximately 60-90 minutes
• Good communication skills
• Calm and patient approach

What's in it for you

• Supporting You - You will have a dedicated volunteer supervisor to support you in your role; Quarterly volunteer forums with the central Volunteering team and volunteers across Hestia; References for job applications
• Developing You - You will gain knowledge and insight into issues that impact Domestic Abuse, Modern Slavery and Mental Health; You will have access to our extensive Learning and Development Programme; 40% of our departed volunteers secured a paid role at Hestia last year!
• Valuing You - We hold annual Volunteer Awards and Celebration events; We reimburse travel expenses and up to £5 for lunch for your volunteering; We hold social events and outings for our volunteers to get together and have some fun

Do you enjoy walking, meeting others and having a good chat? If so, we have the perfect volunteering role for you?

Facilitating a weekly walking group, you will contribute to a timetable to support people to reduce isolation, improve their physical activity, self-care and create a community for them to come together to build connections and friendships.

Join our team and inspire others to exercise through a weekly walk. You will create an opportunity for people to support each other, provide that additional boost to exercise and go for a walk even when they may not be feeling the motivation. 

What you will be doing

• Coordinate and facilitate weekly walks in local parks to the service alongside other volunteers
• Meet with the walking group weekly
• Hold conversations with people attending the group, checking in on their wellbeing and providing a listening ear/friendly face
• Keep a record of attendees, provide feedback, and report any concerns to the staff team
• Ability to provide a supportive, and inclusive atmosphere that encourages participation

The skills you need

• Inspire and motivate people to attend the walking group
• Ability to identify, manage any possible risks that may arise during the walking group. Training will be provided
• Willing and able to go on a weekly walk lasting approximately 60-90 minutes
• Good communication skills
• Calm and patient approach

What's in it for you

• Supporting You - You will have a dedicated volunteer supervisor to support you in your role; Quarterly volunteer forums with the central Volunteering team and volunteers across Hestia; References for job applications
• Developing You - You will gain knowledge and insight into issues that impact Domestic Abuse, Modern Slavery and Mental Health; You will have access to our extensive Learning and Development Programme; 40% of our departed volunteers secured a paid role at Hestia last year!
• Valuing You - We hold annual Volunteer Awards and Celebration events; We reimburse travel expenses and up to £5 for lunch for your volunteering; We hold social events and outings for our volunteers to get together and have some fun

Islington Bereavement Service offers emotional, social and practical support to bereaved adults living in Islington.

We need volunteers to befriend bereaved people. You don’t need any previous experience, just good communication and listening skills, empathy and flexibility.

• Offer companionship, emotional support & a listening ear

• Accompany people to appointments or on local outings

• Direct people to important services

What commitment will I need to give?

• You must be able to offer 5–6 hours of your time per month

• You will need to attend a 2 day induction training

• We ask for a minimum commitment of 6 months.

• Learn new skills and gain experience

• Receive peer support and attend group supervision

• We provide travel expenses and reference after 6 months

Volunteer Graphic Designer – Shape the Face of MINDSET Charity

Are you a creative visionary with a passion for purpose? Do you believe design can change minds—and lives?

MINDSET is a bold new UK charity supporting men’s mental health and personal growth. We’re building a movement that helps men speak up, grow stronger, and connect deeply. But to do that, we need a visual identity that speaks volumes.

We’re looking for a talented Graphic Designer to help us craft our logo, branding, and visual style—so we can be recognised, remembered, and respected.

Why MINDSET Matters

• Suicide is the leading cause of death for men under 50 in the UK.

• 1 in 8 men experience mental health challenges—but many never seek help.

• Outdated ideas of masculinity still tell men to “man up” and stay silent.

• We’re here to change that—with connection, creativity, and courage.

Your Role: Graphic Designer (Volunteer)

You’ll be the creative force behind MINDSET’s visual identity, helping us stand out and speak clearly to the men who need us most.

Key Responsibilities:

• Design a powerful, versatile logo that reflects our mission and values.

• Develop a cohesive brand style (colours, fonts, imagery).

• Create templates for social media, posters, and promotional materials.

• Collaborate with our team to ensure visual consistency across platforms.

• Help us raise our profile and build trust through design.

Who We’re Looking For

• Experience in graphic design (professional or freelance welcome).

• Strong portfolio showcasing logo and brand work.

• Passion for mental health, social impact, or community projects.

• Ability to work collaboratively and respond to feedback.

• Comfortable with flexible volunteer hours (you will manage your own time).

Why Volunteer with MINDSET?

• Use your creativity for good—design that makes a difference.

• Help shape a new charity’s identity from the ground up.

• Be part of a passionate team working to change lives.

• Gain exposure and recognition for your work across platforms.

Apply Now

Send your portfolio and a short note about why you’d love to design for MINDSET.

Deadline: 15th August 2025 before 12pm

Design the change. Be the difference.

Let’s build a stronger MINDSET—together.

MINDSET Charity

Become a Trustee at Union Grove Community Nursery – Help Shape a Brighter Start for Local Children 

Role: Trustee (Voluntary Position)
 Location: Union Grove Community Nursery, Lambeth, London
 Commitment: Approx. 1 hour per month; online or occasionally in person
 Start Date: Ongoing

About Us
Union Grove Community Nursery is a warm, welcoming, not-for-profit nursery rooted in community values. Run by a small, passionate team and guided by a dedicated board of trustees, our nursery offers high-quality, affordable early years education in a nurturing, play-based environment.

We believe that early childhood is a precious time – full of exploration, creativity, and connection. As a community-led nursery, we work hand in hand with families to ensure that every child is seen, heard, and supported to thrive.

The Opportunity
 We’re looking for new Trustees to join our friendly Management Committee. This is a fantastic opportunity to contribute your skills and passion to a truly meaningful cause – supporting young children and their families at the very start of their journey.

As a trustee, you’ll play a key role in shaping the future of the nursery, helping us remain sustainable, inclusive, and community-focused. You don’t need previous trustee experience – just a willingness to learn and a desire to make a difference.

Your Role as a Trustee

● Provide strategic direction and oversight to help the nursery flourish

● Support decision-making around finances, governance, staffing, and long-term planning

● Act as an ambassador for the nursery in the wider community

● Champion our values of inclusion, play, creativity, and child-led learning

● Work collaboratively with other trustees, staff, and parents
 

We’re Especially Keen to Hear From People With Skills or Experience In:

● Early years education or child development

● Child nutrition and exercise

● Finance or accountancy

● HR, legal, or safeguarding

● Fundraising or community engagement

● Charity governance or management

● Communications and marketing
 

But if you don’t tick these boxes and still feel you have something to offer – please reach out! Lived experience, passion for early years, or being part of the local community is just as valuable.

What You'll Gain
 ✨A deeply rewarding role supporting children’s growth and well-being
✨ A chance to develop leadership and governance skills
✨ Connections with a warm, values-driven team of staff and volunteers
 ✨Opportunities for training and learning
 ✨ A direct impact on your local community

How to Get Involved
Interested? We’d love to have a conversation with you. Please send a brief email telling us a little about yourself and why you're interested in the trustee role. Don’t worry about formal CVs – we’re all about people, not paperwork.

Union Grove Community Nursery celebrates diversity and welcomes applications from all backgrounds. Whether you're a seasoned trustee or completely new to governance, we’ll support you every step of the way. We can only accept applicants who are residents of the UK with a valid right to work.

Let’s grow something special together.

Are you a HR professional? Could you give an hour a week to tackle pregnancy and maternity discrimination? Then we need you!

We’re not going to sugar-coat it, things aren’t great for working parents and pregnant women. It can feel frustrating and a bit depressing at times, but by being part of the Pregnant Then Screwed volunteer team, you get to turn that frustration into something positive. In the last year the fantastic volunteers on our Advice Line have spoken to over 5000 women and parents, collectively providing around 40 hours of free support and advice every week. Hundreds of women and parents call our Advice Line every day, but with a small team of volunteers we are only able to answer a fraction of those calls—this is where you come in.

We are looking for brilliant HR professionals who want to help Pregnant Then Screwed tackle the Motherhood Penalty by becoming a Volunteer HR Advisor.

Our Volunteer Advisors give around 1-2 hours a week of their time to the Advice Line. They use their HR knowledge to offer a kind, empathetic support and advice to help people to identify and challenge pregnancy and maternity discrimination in the workplace.

About the role

Role Title: Volunteer HR Advisor 
Location: Home-based (UK)
Reporting To: Head of Support Services

Time Commitment

The Advice Line is open Monday-Friday, 9am-3pm, with various available shifts during those times. We ask volunteers to give 1-2 hours per week on the Advice Line for a minimum of three months. 

Alternative time commitments can be considered and discussed as part of your application, so please do include any information that might be useful in your application form.

Main Role Purpose

The Advice Line HR Advisors play a vital role in providing support and guidance to working parents facing unfair treatment or discrimination in the workplace via our advice line. Volunteers will offer advice, listen empathetically, and provide information about employee rights and available resources. This role is critical in empowering parents to make informed decisions and navigate workplace challenges effectively.

Essential requirements

• Minimum CIPD level 5 Diploma in People Management with one professional reference.
• Knowledge of employment laws, regulations, and policies related to pregnancy, maternity leave, and discrimination.
• Access to a mobile phone/laptop/tablet to receive calls. You will not be charged for calls and your number will not be shared.
• Access to a reliable and secure WIFI connection. Public WIFI is not suitable for this role.
• Excellent active and empathetic listening skills.
• Good written and verbal communication skills, including the ability to convey information clearly and concisely.
• A kind and welcoming telephone manner.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Comfortable using online communication tools.

Key Responsibilities

• Answer incoming phone calls to the PTS Advice Line from individuals seeking support and advice.
• Listen actively, empathise, and provide HR advice and guidance to support callers with their enquiries.
• Signpost to further information and other support organisations if necessary.
• Make referrals to our legal partner if required.
• Record all details of the call on our CRM system.
• Maintain professionalism in all interactions, adhering to all Pregnant Then Screwed guidelines and policies.

What you can expect from PTS

• The opportunity to use your skill set to tackle the Motherhood Penalty and make a meaningful impact.
• An onboarding and induction period which can be completed at your own pace.
• Support from the PTS staff team and volunteer network.
• Access to our Volunteer Training Hub.
• Opportunities to help us further develop and shape our Support Services.