Communications volunteer volunteer roles in thamesmead west, greater london

The New Normal are seeking a Secretary to join our Board of Trustees! The primary responsibility is to act as the central point of contact for Board administration, ensuring compliance with governance requirements.

We are looking for a driven and diligent person to support TNN in it's mission to provide free-to-access peer support for a diverse range of grief experiences, communities and identities. 

Applicants should have the capacity to provide around 4 hours per month on a flexible basis, with some months quieter/busier than others.

We are seeking someone who has strong attention to detail, excellent organisational and administrative skills, proficiency in document management and record-keeping and excellent communication, both written and verbally. It's preferable that you will have experience with charity governance processes and compliance.

We welcome applications from candidates of all backgrounds and pathways. This is a voluntary role and responsibilities are listed in below Job Description.

[Due to the nature of the role and the work we do, the successful applicant will be required to undertake a DBS check. Persons will be shortlisted and appointed based solely on character, skills, qualifications and experience.]

Across the UK, our 270 local groups play a vital part in supporting people affected by MS. They provide sense of belonging, unity and friendship. And they deliver services and support for their local MS community.

We are looking to recruit a Support Volunteer for the Wandworth Group. As our local group Support Volunteer you’ll help people affected by MS find information about local and national services. That could be helping someone access local information about the care or benefits they need or giving them a hand with a grant application. See a video about one of our Support Volunteers here.

In this role you’ll be able to develop your listening and communication skills, as well as your knowledge of local services. Most importantly you’ll help people affected by MS to access the help they need.

Time commitment

We estimate this role will need around 2 hours a week. Our roles are flexible and aim to fit around you. Time commitments for this role may vary depending on your activities. This is an ongoing role.

This is a great opportunity to gain experience within a large charity and develop your existing skills and learn new ones. We need you to get involved and help make positive changes to the lives of people affected by MS.

About you

You’ll have an interest in the MS Society and the work that we do, as well as the enthusiasm to represent both us and our values locally. You will understand the needs of people affected by MS in your area and be sympathetic to the needs and motivations of volunteers. You’ll be confident using Microsoft Office, the internet and email. You’ll be able to apply disability, equality and inclusion practices and understand and apply our risk management system. Ideally you’ll understand the local area and organisations that provide local services.

You will be reliable and easy to contact and you need to live in or near the local area the group to carry out this role.

Apply 

1. Read through the role description carefully

2. Please apply online

The MS Society is committed to promoting diversity. We can only offer roles to over 18s.

Volunteer Befriender

Octavia works with people affected by unemployment, ill health, social isolation or low income to connect them with opportunities for positive personal change. Our vision is to build stronger, happier and healthier communities in central and west London to help create an enriched life where we live. Please help us to do this by volunteering to befriend a member of the local community, who is isolated and vulnerable, in Westminster or Kensington and Chelsea.

Reasons to volunteer

Would you like to assist an isolated person in your local area? Would you like to provide them with the emotional support, social skills and confidence that will help them to feel happier in their everyday life?

 You will know that you have helped someone to move on in their life and take part in society
 Full induction, ongoing training and support. This includes training on: communication, empathy, health and safety, confidentiality and safeguarding
 Opportunity to enhance your CV and to learn new skills
 We are able to provide references to employers and/or further education establishments
 Travel costs and out of pocket expenses reimbursed on the provision of receipts*

What would I be doing?

 Meeting once a week with the person you have been matched with, in their own home or an agreed public place, at a mutually agreed time
 Encourage communication on a shared interest or topic
 Arrange activities and listen to your Befriendee with empathy and encouragement
 On occasion you may be asked by your befriendee to accompany/escort them outside on a one to one basis or do some shopping in circumstances where they are unable to

What skills are we looking for?

 Good communication skills
 Understanding of empathy and the needs of people with isolation issues
 Understanding of confidentiality
 Able to use own initiative and work unsupervised, reliable and trustworthy
 We ask that you volunteer for 1 hour per week, for a minimum of 6 months

Sounds great! How do I sign up?

When you aplply, we ask for 2 references but these do not need to be from employers. For instance, they can be character references from college tutors or support workers who know you well. We also carry out Enhanced Disclosure checks on all volunteers, but this would only happen if we both agree that Befriending is the right fit for you.

We are committed to equality and diversity and welcome applications from all sections of the community. Please contact us should you prefer to apply over the phone or via hard copy, for accessibility reasons. If you require any adjustments due to a disability (including: physical, psychological or neurological disease or disorders) in order to get the most out of your time volunteering with us, please do let us know so that we can ideally facilitate this.

Across the UK, our 270 local groups play a vital part in supporting people affected by MS. They provide sense of belonging, unity and friendship. And they deliver services and support for their local MS community.

We are looking to recruit a Support Volunteer for the London Borough of Sutton Group. As our local group Support Volunteer you’ll help people affected by MS find information about local and national services. That could be helping someone access local information about the care or benefits they need or giving them a hand with a grant application.

In this role you’ll be able to develop your listening and communication skills, as well as your knowledge of local services. Most importantly you’ll help people affected by MS to access the help they need. 

Time commitment

We estimate this role will need around 2 hours a week. Our roles are flexible and aim to fit around you. Time commitments for this role may vary depending on your activities. This is an ongoing role.

This is a great opportunity to gain experience within a large charity and develop your existing skills and learn new ones. We need you to get involved and help make positive changes to the lives of people affected by MS.

About you

You’ll have an interest in the MS Society and the work that we do, as well as the enthusiasm to represent both us and our values locally. You will understand the needs of people affected by MS in your area and be sympathetic to the needs and motivations of volunteers. You’ll be confident using Microsoft Office, the internet and email. You’ll be able to apply disability, equality and inclusion practices and understand and apply our risk management system. Ideally you’ll understand the local area and organisations that provide local services.

You will be reliable and easy to contact and you need to live in or near the local area the group to carry out this role.

Apply 

1. Read through the role description carefully

2. Please apply online

The MS Society is committed to promoting diversity. We can only offer roles to over 18s.

Main purpose of job: To host our Thursday evening online community support group as part of Mast Cell Actions community support services.

Key tasks include:

· Host virtual events including a variety of different sessions and community support spaces with professionalism and enthusiasm.

· Introduce speakers, moderate Q&A sessions, and facilitate audience interaction to keep participants engaged.

· Manage technical aspects of virtual events, to ensure smooth execution.

· Take the register and send post event emails using our bespoke event platform

· Raise safeguarding concerns using internal processes and procedures

· Maintain confidentiality and follow charity policies and procedures

· Undertake relevant training

Key Objectives Include:

· The main purpose of this role is to facilitate and host our Thursday evening Community Support Session from 7-8:30pm

· Host virtual events in a manner that captivates and engages the audience, keeping them interested and actively participating throughout the event.

· Reassure and validate participants' experiences whilst encouraging story-sharing.

· Manage the technical aspects of virtual events proficiently.

· Represent Mast Cell Action professionally at all times, demonstrating strong communication skills, reliability, and adaptability in a virtual environment.

Experience/skills required:

· Proven experience as a virtual event host, moderator, or similar role is desirable but not essential as we can train you.

· Must have personal experience of MCAS either themselves or of supporting someone with MCAS

· Excellent verbal communication skills, with the ability to engage with diverse audiences and adapt your hosting style to different event formats and audiences.

· Patience, empathy and compassion. Openness to support people from all backgrounds.

· Proficiency in virtual event platforms particularly Zoom, with the ability to troubleshoot technical issues quickly and effectively.

· Ability to work independently and collaboratively as part of a remote team, demonstrating reliability, flexibility, and professionalism at all times.

Could You Help a Young Refugee Find Their Path?

Are you passionate about supporting young refugees and asylum seekers as they begin their journey into the UK workforce? Become a Volunteer Mentor with Breadwinners!

What Does a Volunteer Mentor Do?

As a volunteer mentor, you'll be paired with a young person in one of our two core programmes:

• Risers Programme (2 months): For young asylum seekers aged 16-24 who are awaiting refugee status.
• Breadwinners Programme (6 months): For refugees with the right to work in the UK, helping them gain vital skills and experience.

Most mentors will work with our Risers, as this program is more fast-paced, but opportunities exist to mentor our Breadwinners too.

Your role? Help your mentee gain hands-on work experience at one of our weekend market stalls and lead weekly 1:1 mentoring sessions. These sessions are designed to develop employability skills, explore future goals, and foster social connections. Many of our mentors build lasting relationships with their mentees even after the program ends.

Time Commitment:

• Market Shifts: 2 hours per weekend (Saturday or Sunday).
• 1:1 Mentoring: 1 hour per week, in person or online, to support career development.
• Ongoing Support: Stay in touch via text or calls during the week to help with logistics and provide encouragement.

What Our Graduates Say:

“Having a mentor helped me feel more confident. I could ask questions, felt motivated, and learned new things. It was nice to have conversations about my future and how to succeed.”
— Sura, Risers Graduate

Who Are We Looking For?

You don’t need special qualifications to be a mentor—just a good understanding of working in the UK, strong communication skills, and a passion for helping young people succeed. If you’re ready to make a real difference and become part of a fun, supportive community, this role is for you!

Feeling Inspired?
Apply today and join us in helping young refugees build brighter futures!

We recruit every January, April, July, October. 

Role: Welcome volunteer

Team: Tooting Hub – CARAS ESOL (Youth/Adult)

Supervised by: Team Project Coordinator

Location: Tooting Hub site

Activity times: Monday or Wednesday

Time commitment: 2 hour shifts on a rolling basis.

We ask that volunteers commit for a minimum of 4 months

About CARAS:

Community Action for Refugees and Asylum Seekers (CARAS) is a registered charity that has been supporting refugees and asylum-seekers since 2002 empowering them to integrate and engage in the local community.

Arriving as an asylum seeker/refugee can be a disempowering experience. Difficulties with language, accessing services and overcoming prejudice are ever-present. As an organisation we are committed to work alongside refugees to overcome those challenges, and to help them build their lives.

We offer group support and targeted support work. We offer a range of activities including: ESOL classes; social and recreational activities such as youth club, drama, trips, and family activities; educational support for young people; and casework and advocacy support.

Our values are at the centre of all our work:

• Kindness: CARAS will nurture all who are part of our community, helping everyone to develop their skills, talents, and interests.

• Justice: CARAS will strive for social justice following a rights-based approach in all our work and challenging instances when rights are not upheld in wider society.

• Empowerment: CARAS works alongside people, recognising and respecting their skills and strengths and striving together for better outcomes.

• ‘With’ not ‘for’: CARAS will put the voices, opinions, experiences and needs of its beneficiaries at the heart of all that we do.

About the Role:

We are currently recruiting a team of volunteers to join our new Welcome team at Tooting Hub. This is a new role. Welcome volunteers will provide a friendly face to existing community members attending our regular projects. They will also be the important ‘face of CARAS and our welcome at the door’ to people attending projects for the first time, to visitors and to people dropping in unannounced to enquire about CARAS’s service. Volunteers will meet and greet, and ensure all visitors are responded to appropriately and introduced to the relevant member of staff, activity, project, or meeting. There will be an administrative element to the role (updating registers and emailing enquiries to CARAS staff, for example).

Who will you be?

We work hard to ensure our services feel welcoming and inclusive. It is important that this new team is representative of our diverse local and internal CARAS community. Whether you are new to volunteering with CARAS or are a regular volunteer looking to vary your role or a community member wanting to develop some leadership skills or volunteering experience, this might be the exact project for you.

Volunteer Tasks and Responsibilities: 

· Signing up to a shift/s on the Tooting HUB welcome team rota

· Able to be at Tooting Hub in person to complete agreed shifts

· Welcoming staff, volunteers, existing and potential new community members and visitors

· Ensuring all visitors are responded to appropriately and introduced to the relevant member of staff, activity, project, or meeting

· Ensuring everyone completes the onsite register on arrival to comply with safeguarding, health and safety and fire evacuation policies

· Taking agreed initial intake information for new / drop in visitors wanting to attend a taster activity

· Conducting induction tours of the building and introductions to facilities, key staff, and partners

Requirements (all experience can be from paid or voluntary roles): 

Essential: 

· A calm, friendly, kind, and patient approach

· Happy and confident to meet new people and put them at their ease

· Excellent communication skills, especially with people with varying levels of English

· To be non-judgemental and able to engage with people from diverse backgrounds

· Confidence in using one’s own judgement to follow agreed policy

· Good IT admin skills in using Microsoft office, outlook, Google search, online forms etc

· A commitment to confidentiality and data protection

· Punctual and reliable

· To be able to volunteer on Mondays or Wednesdays for a minimum of four months

Desirable:

· Lived experience of seeking sanctuary and/ or the UK immigration system.

· Personal experience of working with people seeking asylum.

· Proficiency in one or more of the following community languages: Albanian, Amharic, Arabic, Bengali, Dari, Farsi, Kurdish, Oromo, Pashto, Russian, Spanish, Somali, Tigrinya, Urdu, or Vietnamese.

We will prioritise applicants with lived experience of the asylum process.

Benefits to Volunteering:

· Learn about issues relating to refugees and people seeking asylum.

· Work as part of a friendly, welcoming team.

· Develop your skills and competencies.

· Be able to access relevant training, including safeguarding training.

· Obtain a reference from us relating to your placement after 3 months’ regular volunteering

· All volunteers must complete an enhanced DBS check for working with young people and attend training with us before starting. *

· You will also receive training and support relevant to your specific role.

About Access Academia

Access Academia is the charitable umbrella which was created out of the creation of the student-led publication, the Journal of Intersectional Social Justice. When Journal of Intersectional Social Justice (JISJ) was created, there were not any expectations for the project to be any more than that: a student-led academic publication. However, as it rolled on, attention for the project widened and it began to cover other topics and get involved in other realms of knowledge sharing, activism, and content creation. The creation of the seminal Access Series on the Intersections blog springboarded the idea for the JISJ to turn into something much more than a simple academic publication. Now as we have restructured the JISJ into Access Academia, we are finalising our official registration as a charitable incorporated organisation (CIO) in the UK. 

Our core purpose is to Make Academia More Accessible. We plan to accomplish this by many different avenues, as obviously it is a very wide-ranging goal! The main ways we plan to do this are through encouraging Open Access academia and knowledge sharing through the Access Series, expanding the themes covered on Intersections with additions such as Mental Health Mondays and Colonialism in Subject, creating accessible content across our social media platforms which encourages truthful and accurate knowledge sharing and activism, running research events to encourage students to publish and interact with academia, covering inside stories of academia, running student engagement programmes to try and make academia less of an Ivory Tower, and much more!

What is a Volunteership?

A volunteership is a unique hybrid opportunity that combines elements of volunteering and interning. Participants commit to working with a charity or nonprofit organization for a specified period of time, fulfilling a set of responsibilities and expectations. In return, they gain valuable experience, receive a letter of recommendation, and are offered LinkedIn endorsements. Additionally, they may have the chance to continue working with the charity through future hiring cycles as long as they remain a student. This experience provides both personal fulfillment through giving back to the community and professional development for future career opportunities.

Volunteership: Events & Programmes Coordinator
Duration: May to August 2025
Eligibility: Must be currently enrolled as a student

Requirements:

• Currently enrolled in an undergraduate or postgraduate program.

• Strong interest in event planning, programme coordination, and nonprofit work.

• Excellent organizational skills with the ability to multitask and prioritize.

• Strong written and verbal communication skills.

• Ability to work independently as well as in a team setting.

• Prior experience in event planning or project coordination is a plus, but not required.

• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and Google Workspace.

• A passion for contributing to social impact and supporting charitable initiatives.

Duties & Responsibilities:

• Event Planning & Execution:

  • Assist in the planning, coordination, and execution of monthly charity events. This is a minimum of 1 online event per month.

  • Work closely with team members to ensure events are organized efficiently, within budget, and aligned with the charity’s mission.

  • Help with logistics, setup, and support during events.

  • Manage guest lists, invitations, and event communications.

• Annual Research Programme Coordination:

  • Support the coordination of the charity’s annual research programme. This is currently an annual programme, the Social Justice Research Fellowship, running in 2025 from June 2nd - August 8th.

  • Assist in organizing logistics, outreach, and scheduling for research participants.

  • Ensure that resources and materials are available for programme participants.

  • Track the progress of the programme and report on key milestones.

  • Contribute to planing and logistical initiatives surrounding expanding the provisions of research programmes, including brainstorming and coordination for potential new programmes.

• Collaboration & Teamwork:

  • Collaborate with internal teams and volunteers to ensure smooth event and programme execution.

  • Participate in regular team meetings, contributing ideas and insights.

  • Provide feedback and suggestions for improving the efficiency of events and programmes.

  • Participate in Outreach & Marketing meetings and follow direction provided from Senior Staff.

• Post-Event & Programme Reporting:

  • Help in post-event evaluations, collecting feedback from participants, and reporting on outcomes.

  • Assist in maintaining and updating event and programme documentation for future reference.

What You’ll Gain:

• Hands-on experience in event management and programme coordination.

• Networking opportunities with peers, university departments and professors, and other charitiable groups.

• Opportunities to develop key skills in project management, communication, and teamwork.

• A letter of recommendation upon successful completion of the volunteership.

• Certificate of participation of the volunteership.

• LinkedIn endorsements and the chance to be considered for future hiring cycles with the charity.

As a Local Walk Campaigner for MenWalkTalk, you will play a vital role in supporting a local walk leader, helping to increase the impact of MenWalkTalk in your community. This involves promoting the walk, building relationships with local social prescribers, and growing the community network. In some instances, you may also step in as a backup walk leader when needed to ensure continuity (Subject to meeting necessary criteria). This role is ideal for someone passionate about men’s mental health, community building, and teamwork.

Key Responsibilities:

• Assist the local walk leader by managing non-walk-related tasks.

• Function as a backup walk leader to ensure walks continue seamlessly if the leader is unavailable (Subject to meeting necessary criteria).

• Promote local walks through sharing our social media posts, and distribution of marketing materials (flyers/posters etc.), in local businesses and community boards, to reach a wider audience.

• Share photos and success stories (subject to participants permission) for our Marketing Officer (MO) to create engaging content to highlight the benefits of walking and talking for overall wellbeing and encourage participation.

• Encourage participants to promote the walk in their networks.

• Build relationships with local social prescribers, businesses, and community organisations to support and expand the walk's network.

• Function as a liaison between interested organisations, the walk leader, and MWT office team, ensuring smooth communication and collaboration.

• Identify opportunities to increase walk attendance.

• Collaborate with Fundraising Officer (FO) to identify grants and funding opportunities.

• Assist in planning and executing events or initiatives to increase awareness about MenWalkTalk’s mission.

Our volunteers must have:

• Passion for Mental Health: A commitment to improving men’s mental health and supporting your local community.

• People Skills: Ability to engage and build relationships with individuals and organisations.

• Communication Skills: Strong verbal and written communication skills for promoting the walk and consulting with stakeholders.

• Organisational Skills: Ability to manage multiple tasks, including marketing, networking, and planning.

• Flexibility: Willingness to adapt and step in as a backup walk leader when needed.

• Social media: Familiarity with promoting events or initiatives through social media platforms.

Important thoughts on our volunteer roles 

MenWalkTalk has been set up to offer opportunities for men with mental health issues to come together and feel no pressure or stigma about discussing their issues with other men. 

Supporting men with mental health issues is at its core, and it may help you in your volunteering if you too have lived experience of a mental health problem, either personally or from a close relative or friend. It will also help if you have an open, non-judgemental attitude, and that you are able to adopt a positive, patient and supportive approach towards supporting people with mental health problems. 

We would like you understand that whatever role you are able to volunteer for, when representing MenWalkTalk volunteers should always behave in a professional, confidential and non-discriminatory manner at all times, and promote equal opportunities for all. 

What a MenWalkTalk Walk volunteer should not do 

MenWalkTalk is about getting more people walking, benefiting from the physical, social and mental wellbeing benefits that come from walking and talking. 

Within their volunteer roles, MenWalkTalk Campaigners and Walk Leaders should not offer to provide individual or emergency support for people experiencing mental health problems or in crisis. There are lots of people and organisations who can help, and MenWalkTalk Campaigners and Walk Leaders will be provided with information and guidance on signposting anyone to access the necessary support. 

Similarly, unless they are qualified to do so MenWalkTalk Campaigners and Group Leaders won’t provide therapeutic or coaching advice. Again, you will be provided with information on directing anyone to the appropriate support. 

More About MenWalkTalk:

Mission

To provide support to any adult male, whether they may have experienced, or are experiencing, a mental health issue or not. To listen to them, support them, walk with them and signpost them to specialist support where appropriate.We want to raise the awareness of mental health issues that men currently face, promoting a better understanding of this area. 

Vision

“For men to feel able to speak out, feel heard, understood and supported. To promote a positive change in people’s lives through mutual support and advice”

Values

Welcoming; We understand it can be difficult; we are here for you. Approachable; We are available without judgement. Partnership: We understand there is strength in numbers and will support you to further support. Positive; We will try to find the positive in every situation.

Do you have a coaching qualification, or are you working towards one? Would you like to help managers across our organisation develop their skills and confidence? As a coach, you will support managers to improve their leadership abilities, build confidence, and enhance their effectiveness in their roles. Your coaching will help them tackle challenges such as personal effectiveness, leadership credibility, career development, and conflict resolution. By providing guidance and encouragement, you will play a key role in helping managers grow, develop new skills, and lead their teams more effectively.

What you will be doing

• Deliver coaching sessions for managers at various levels, from team leads to department heads.
• Provide a safe, open, and confidential space for coaching conversations focused on leadership, communication, conflict resolution, managing change, and interpersonal skills.
• Use clear and effective coaching methods and models.
• Maintain confidentiality and follow Hestia’s coaching programme guidelines.
• Define clear roles for both the coach and coachee, ensuring there are no conflicts of interest.

The skills you need

• A recognised coaching qualification (or currently studying towards one), such as ICF or EMCC, or significant coaching experience at a management level.
• Experience in the social care sector (desirable but not essential).
• Strong communication and listening skills.
• Willingness to participate in supervision and continuous learning.
• A friendly, approachable, and supportive manner.
• Understanding of confidentiality and professional boundaries.

What's in it for you

• Supporting You - You will have a dedicated volunteer supervisor to support you in your role; Quarterly volunteer forums with the central Volunteering team and volunteers across Hestia; References for job applications.
• Developing You - You will gain knowledge and insight into issues that impact Domestic Abuse, Modern Slavery and Mental Health; You will have access to our extensive Learning and Development Programme; 40% of our departed volunteers secured a paid role at Hestia last year!
• Valuing You - Valuing You - We hold annual Volunteer Awards, outings, celebration, and social events for our volunteers to get together and have some fun; We reimburse travel expenses and up to £5 for lunch for your volunteering.

Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.

What is a Caseworker?

Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.

When would you be needed and where would you be based?

The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.

What would you be doing?

• Contacting beneficiaries and arranging to meet them at a mutually convenient time.
• Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
• Sign-posting clients onto local services providing specialist advice.
• Applying for funding on the behalf of the beneficiary through a specific process and system  
• Arranging for the purchase of goods and services
• Keeping the beneficiary informed of their case progress.
• Liaise with the branch and regional office, regarding your availability.
• Keeping up to date with training and SSAFA news so that you are best able to support clients.
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
• Volunteering within the standards and values of SSAFA
• Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.  

What can you gain from this volunteering role?

• Use your skills, knowledge, and life experience to benefit others.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
• Local induction including assigning a person from the team who will be your main point of contact.
• Regular opportunities to meet and share best practice with other caseworkers.
• Range of support from central and regional volunteer operations team.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable with good listening skills, patience, and a positive attitude.
• Good communication skills both written and verbally.
• Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
• Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
• Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
• Ability to keep within boundaries of the role with regards to friendship or giving advice
• Reliable, prompt and trustworthy.
• Access to public transport or a car to travel to appointments with clients.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)

*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered.

About Croydon Community Energy (CCE)

Croydon Community Energy is the only community energy organisation in Croydon, combining grassroots climate action with real-world renewable power projects. Since launching in 2021, we’ve built a passionate volunteer-led team and are in the process of our first major initiative: installing rooftop solar across three community sites. In early 2025, we successfully raised over £120,000 in community investment in just eight weeks — a huge vote of confidence in our mission to cut carbon, lower energy bills, and empower local people. As a Community Benefit Society, everything we do is rooted in social impact, from delivering free energy advice to creating hands-on opportunities for residents to lead the energy transition.

Job Purpose

We are seeking an organised and detail-oriented individual to join our community energy group as a Secretary. As the Secretary, you will play a vital role in supporting the Chairperson and Board of Directors, as well as ensuring the smooth administration and financial compliance of the organisation. This voluntary position offers an opportunity to contribute to the success of our community energy initiatives and make a meaningful impact on sustainable development.

The below are example responsibilities you might be undertaking. 

Responsibilities

Annual Duties

• Help organise the annual general meeting (AGM) in accordance with the society’s rules. It is usual for the AGM to take place within six months of the society’s year end in order for members to receive the accounts, and for them to be filed within seven months of the society’s financial year end. Usual AGM business includes:

  • Election of governing body members (usually directors) or the announcement of results if the election is held beforehand.

  • The receipt of balance sheets, accounts, the auditor’s report (if any) and consideration of any reports from the governing body.

  • The setting of any member subscription.

• Arrange for society accounts to be audited (if applicable)

• Send annual return and accounts to the FCA within seven months of society’s year end

• Display the society’s latest balance sheet

Continual Duties

• Keep a Register of Members at the registered office

• Keep minutes to record the proceedings of all meetings

• Ensure that the number of members does not fall below three

• If membership falls below three the registrar has the power to cancel the society’s registration.

• Provide each member with a free copy of the rules

• Give proper notice of all general meetings to all members and to the auditor

• Prepare and distribute meeting materials, reports, and other relevant documentation to board members in a timely manner.

• Assist in the coordination and execution of special events, workshops, and community engagement activities.

• Handle incoming and outgoing correspondence, including emails, letters, and phone calls, and ensure timely responses and appropriate follow-up actions.

• Draft and edit official communications, letters, and announcements on behalf of the organisation and the Chairperson.

• Maintain the organisation's contact database, keeping it up to date and accurate.

• Assist in managing the organisation's general email account and redirect inquiries to the appropriate individuals or teams.

Qualifications

Even if you don’t feel you meet 100% of the requirements, please don’t be deterred from applying - we would still love to hear why you’re the right person for the role!

Essential

• Strong organisational and administrative skills, with attention to detail and ability to manage multiple tasks and deadlines.

• Excellent written and verbal communication skills, with proficiency in drafting professional correspondence and meeting minutes.

• Ability to maintain confidentiality and handle sensitive information with discretion and professionalism.

• Strong interpersonal skills, with the ability to work effectively and collaboratively with board members, volunteers, and stakeholders.

• Reliable and responsible, with a commitment to fulfilling duties and responsibilities in a timely and efficient manner.

• Passion for sustainable development and renewable energy initiatives within the community.

Desirable

• Familiarity with financial administration processes and an understanding of financial regulations and compliance.

• Proficient in using office software and tools, such as word processing, spreadsheet, and email management applications.

• Previous experience in a secretary or administrative role.

Join our community energy group as a voluntary Secretary and contribute to the success of our organisation in promoting renewable energy and sustainable development. Together, we can create a greener and more resilient future for our community.

Terms and Conditions

Length of contract: 12 months (until next AGM)

Salary: Voluntary, expenses covered inline with our expenses policy

Hours/days: Approximately 10-15 hours per month

Place of work: Remote, with occasional face-to-face meetings in Croydon

Upon taking the position, you will be required to sign a Director’s agreement including a commitment to attend monthly Board meetings and monthly wider volunteer meetings (giving reasonable notice if you cannot attend), and the agreement to log time spent on CCE activities.

Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.

What is a Caseworker?

Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.

When would you be needed and where would you be based?

The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.

What would you be doing?

• Contacting beneficiaries and arranging to meet them at a mutually convenient time.
• Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
• Sign-posting clients onto local services providing specialist advice.
• Applying for funding on the behalf of the beneficiary through a specific process and system  
• Arranging for the purchase of goods and services
• Keeping the beneficiary informed of their case progress.
• Liaise with the branch and regional office, regarding your availability.
• Keeping up to date with training and SSAFA news so that you are best able to support clients.
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
• Volunteering within the standards and values of SSAFA
• Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.  

What can you gain from this volunteering role?

• Use your skills, knowledge, and life experience to benefit others.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
• Local induction including assigning a person from the team who will be your main point of contact.
• Regular opportunities to meet and share best practice with other caseworkers.
• Range of support from central and regional volunteer operations team.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable with good listening skills, patience, and a positive attitude.
• Good communication skills both written and verbally.
• Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
• Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
• Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
• Ability to keep within boundaries of the role with regards to friendship or giving advice
• Reliable, prompt and trustworthy.
• Access to public transport or a car to travel to appointments with clients.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)

*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered.

URBAN YOUTH - VOLUNTEER WITH US!

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Are you passionate about empowering young people and coordinating impactful services? Urban Youth is looking for a dedicated and proactive Youth Work Volunteers to join our team. In this role, you’ll help shape and oversee the delivery of engaging, meaningful youth services that inspire and uplift young people across London.

Which roles and areas are we looking for?

1. Managers: Manages a youth project or activity, as well as manages and motivates volunteer youth workers.
2. Lead Youth Workers: Leads on youth work sessions or classes and ensures high quality activities and provides leadership.
3. Youth Worker: Engages directly with young people, facilitating activities, mentoring, and providing support
4. Mentor: Offers one-on-one guidance to help young people develop skills, confidence, and resilience
5. Befriender: Builds relationships with young people, providing companionship and emotional support.
6. Activity Coordinator: Plans and organises events, workshops, and recreational activities.
7. Safeguarding Officer: Ensures the safety and well-being of all participants, managing safeguarding policies and procedures.
8. Youth Work Trainer: Provides training for volunteers, around youth work, including skills and competencies. This includes on site, remotely and also in a training room.

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Urban Youth is an exciting and vibrant new start-up youth work organisation based in London, passionate about empowering London's youth to get involved, discover their path, and shape their destiny. Our vibrant community organisation is dedicated to uplifting young people through engaging, impactful youth work activities that inspire growth, connection, and self-discovery.

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