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Support our mission to bring vital funding to adult carers in Solihull.
Your work helps keep services running and opens new opportunities for people who care for others.

As an Adult Carers Fundraiser Admin & Support Volunteer, you will play a key part in helping Carers Trust Solihull secure funding that enables us to continue and expand our vital services for adult carers across the borough.

Working alongside the manager, you will help identify and apply for funding opportunities, assist with administrative and community-based fundraising activities, and represent the charity in local events. Your support will directly contribute to improving the quality of life for carers by enabling new services, resources, and opportunities.

This role is ideal for someone with good communication and organisational skills who enjoys building connections and making a tangible difference in the community.

Key Roles and Responsibilities

• Research and help identify funding opportunities relevant to our work with carers.
• Support the manager with administrative tasks linked to grant applications and fundraising.
• Represent Carers Trust Solihull as a friendly and professional ambassador at fundraising events.
• Keep accurate records of fundraising activity, donations, and outcomes.
• Attend and help organise fundraising events that support our mission.
• Present pre-prepared presentations or films to funders and partners to raise awareness of our work.
• Assist or lead in writing small grant applications (and larger ones where confident).
• Collect and log donated items for our service (e.g., gift vouchers, tickets, Easter eggs, and Christmas selection boxes).
• Monitor when key funding streams renew or reopen, ensuring timely applications.
• Work collaboratively with the manager to assess the viability of opportunities within our available resources.
• Carry out any other agreed tasks related to fundraising and community engagement.

Preferred Skills and Qualities

• Good understanding of marketing and community engagement.
• Excellent written and verbal communication skills.
• Confident when approaching potential funders or representing the charity in public.
• Organised, reliable, and able to manage multiple priorities effectively.
• Experience writing small, medium, or large funding applications (desirable).
• Willingness to travel across the borough to attend events (expenses reimbursed).
• Comfortable working both independently and as part of a team.
• Able to understand and work within resource and role boundaries.
• Passionate about achieving a high-quality service for adult carers in Solihull.

What You Will Gain

• Purpose and fulfilment: Contribute directly to sustaining and growing services that support unpaid carers.
• Professional experience: Gain valuable insight into charity fundraising, marketing, and community partnerships.
• Skill development: Strengthen your communication, writing, and organisational skills.
• Confidence building: Engage with funders, local businesses, and the public in meaningful ways.
• Training and support: Receive full induction and ongoing guidance from experienced staff.
• Recognition: Be part of a supportive team, attend volunteer celebrations, and receive references or certificates for your contribution.

Additional Notes / Special Requirements

• Flexible working hours and days, with some evening or weekend events required.
• An enhanced DBS check and references will be required before commencing the role.
• Travel expenses reimbursed in line with Carers Trust Solihull’s volunteer policy.

We’re Mind, the leading mental health charity. We won’t give up until everyone experiencing a mental health problem gets support and respect. We provide advice and support to empower anybody experiencing a mental health problem and we campaign to improve services, raise awareness, and promote understanding.

Our volunteers are a fundamental part of our shops. Any time which they volunteer at our shops, help us be there for more people who are experiencing a mental health problem. 

About the volunteer role

To provide our volunteers with opportunities to gain a variety of skills and experience, we offer them a range of volunteer roles to choose from, which include:

• Stock preparation volunteer
• Volunteer shop sales assistant
• Volunteer stock generation assistant
• Volunteer window dresser/Merchandiser
• Specialist knowledge volunteer (antiques and collectables)
• Specialist knowledge volunteer (books and entertainment)
• Housekeeping volunteer

Key tasks

There is a variety of tasks within the above mentioned roles that our volunteers get involved with, including:

• Welcoming and assisting customers with their purchases, providing them with great customer service and a delightful shopping experience
• Receiving donated items from members of the public
• Sorting, steaming, tagging and preparing donated items for sale
• Creating visually appealing window and in-store displays
• Keeping the shop floor well stocked, clean and coordinated
• Processing sales and serving at the till
• Signing up gift aid donors
• Stock rotation
• Identifying special or valuable items within donated stock

About you

• Passionate about customer service 
• Good communication skills 
• Friendly and helpful
• Respectful of others and their diversity

Experience & skills you will gain

• Experience of working as part of a team
• Retail experience 
• Stock organisation
• Selling skills 
• Customer service skills 

Our Commitment

We are committed to becoming actively anti-racist in everything we do. This is a critical priority for Mind. We embrace diversity and understand that being an inclusive organisation, recognising different perspectives, will enable us to provide excellent services. We are committed to ensuring all our employees are treated fairly and equitably at work and promoting equity in physical and mental health for all.

FareShare Greater Manchester is looking for volunteer Driver's Assistants to join our busy friendly delivery team with redistributing tonnes of surplus food a month to charities and community initiatives across Greater Manchester.

FareShare is a national charity fighting food poverty and global warming by tackling food surplus. We source overstocked food from retailers and manufacturers and engage many volunteers to help re-distribute it to over 220 frontline charities and community groups across Greater Manchester. These groups, in turn, provide meals to vulnerable people experiencing food poverty, individuals who are homeless, families, and people who are unemployed or socially isolated. This food would otherwise have gone to waste, so we are simultaneously supporting people in need and reducing greenhouse gas emissions.

Key responsibilities

Working closely with the driver of a temperature-controlled 3.5 tonne Mercedes Sprinter van to deliver surplus food orders to the premises of the benevolent projects we support. 

Loading and unloading the vehicle and carrying out a range of tasks, from basic vehicle checks to delivery administration.

The required skills and attributes are:

• Reliability and ability to commit to pre-agreed volunteer shifts (ESSENTIAL)

• Physical fitness, to take on moving and handling of food orders

• Ability to follow procedures and instructions

• Good verbal communication skills

• Interest in the work of FareShare Greater Manchester and our values

• High respect for Health & Safety procedures and standards

In return you will gain:

Career and CV advice and support

A reference for future employers

Reimbursement of travel and lunch expenses 

The opportunity to give practical help to fight food poverty and reduce food waste (and associated CO2 emissions)

The opportunity to meet like-minded people and make new friends

Our operating hours are Monday - Friday, 8:30am to 4:30pm. 

Driver and Driver’s Assistant shifts begin at 8:30am. 

We welcome volunteers who can commit to one day a week. 

The days and rota hours of volunteering are agreed around your availability.

​IMPORTANT NOTE:
You must be resident in the UK and living in Greater Manchester, or within easy commuting distance of our base, in order to volunteer with us. There are no exceptions to this rule. This is because we require volunteers to be able to reliably commit to regular shifts for some of our roles. We are unable to offer sponsorship for overseas applicants.

Know someone else who might be interested in volunteering with us?
Please pass our details on to them as we always welcome new people on our teams. :)

A bit about this role

As a charity we can continue to help cats and kittens in need thanks to the donations we receive at fundraising events from generous members of the public. Our fundraising event helpers have the exciting and varied role of helping at local fundraising events - such as cakes sales, barn dances, quiz nights – and everything in between!
 

You can expect us to

• make you feel welcome, included and respected in line with our values and behaviours
• support you in having a positive and impactful experience at Cats Protection
• cover agreed out-of-pocket expenses in line with our Expenses Policy
• provide you with access to learning, development and engagement opportunities

What we need from you

• help set up and/or man stalls at events
• help on collection days like supermarket collections events or street collections
• help at fundraising events such as quiz nights, cake sales and dances
• promoting a professional image of Cats Protection at events

Time expectation

This role is really flexible! You could choose to volunteer at one event for a couple of hours or attend multiple fundraising events.

We’ll keep you up to date with upcoming local events where volunteers are needed. You’ll then be able to choose which events you’d like to volunteer at and how many hours you’d like to give. However much time you can give, your contribution will help raise much needed funds to continue the work of Cats Protection.

You may be just the volunteer we've been looking for!

We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats.

Cats Protection is the UK’s leading feline welfare charity and our vision is a world where every cat is treated with kindness and an understanding of its needs. As a charity we are able to help thousands of cats each year thanks to the generous donations we receive from members of the public.

Our fundraising team leaders have the exciting and varied role of inspiring our fundraising volunteers to plan and deliver local fundraising events. Using their passion and imagination, they oversee a small team of fundraising volunteers who come together to raise the vital funds needed to cover costs such as veterinary bills and food. Our fundraising team leaders support their team of volunteers in all aspects of their roles, making sure our volunteers are happy, confident and supported. Activities include:

· Supporting and encouraging a team of fundraising volunteers

· Planning fundraising events and activities with your team

· Allocating tasks before and during fundraising events

· Keeping financial records from fundraising events

· Encouraging and promoting a professional image of Cats Protection 

· Following policies and guidelines and ensuring licences and permits are obtained for events

You will develop new skills, expand your knowledge and make a significant contribution to improving the lives of cats and kittens by helping raise funds and awareness through organising local events. You will also meet new people, make new friends and be part of a dedicated team of volunteers. You will be supported and guided from our National Cat Centre and through our regional and local volunteer groups and teams. We offer engaging online and face-to-face training, expenses and have policies and processes to help volunteers get the most out of their time with us.

We're looking for someone with the following:

· Great people skills and the ability to bring out the best in others

· Excellent organisational skills

· The ability to prioritise and delegate

· An appreciation of the importance of handling money and charity resources responsibly

· Fine-tuned communication skills and a passion for engaging with people within your local community

· Basic IT skills to use Cats Protection systems - training and support can be provided

· Committee volunteers need to be aged 18+

Our fundraising team leaders usually spend three to four hours per week in this role, which is flexible and can be shared by more than one volunteer if needed.

The wellbeing of our people is important and at Cats Protection we are committed to safeguarding children, adults at risk and all those that we come into contact with as part of our activities.

Supporter Engagement Officer

At TVS we’re devoted to empowering vulnerable young people through education. We aim to unlock potential and shape a brighter future for young people living in poverty.  We are recruiting a team of volunteers and are searching for dedicated individuals to help us to strengthen the bonds between our organisation and the incredible people who support our work with rural children in South Africa.

As a Supporter Engagement Officer you would have responsibility for one or more of the following:

Stewardship: Thanking donors and demonstrating the impact of their gifts.

Communication: Reaching out to supporters via phone, email, and social media.

Database Management: Updating supporter records and preferences.

Enquiries: Answering questions about donations, fundraising events, and campaigns.

Whether you have experience in customer service, community engagement, or simply a passion for making people feel appreciated, we encourage you to apply. Join our supportive team, develop your skills, and make a meaningful impact.

Community Liaison Officer

Challenge Adventure Group (“CAG” for short and the operating name of CAG Trust) is a voluntary youth organisation for Knowle, Dorridge and beyond aimed at boys aged 10 and above.

As our name suggests, we provide challenging, adventurous and fun activities and the D of E Award for young people in their leisure time. Taking part in fun experiential activities enables members to develop their physical and mental skills and capacities and reach their full potential of becoming positive, active and happy citizens.

Summary

CAG was formed in 2009 and became a charity, CAG Trust, in 2019. We are looking for an individual who embodies the spirit of CAG and continually keeps the integrity and goals of the organisation at the forefront of every decision that they make as part of their role.  To ensure we meet our goal of improving the well-being of young people and being a part of our local community we need to increase our reach. We’re looking for a volunteer Community Ambassador to play a vital role in helping us reach new audiences, form new partnerships and maintain current arrangements, raise awareness and generate income.

You will seek out opportunities to speak to and build relationships with community groups, organisations and businesses, raising awareness of our work and encouraging action through giving, campaigning and volunteering.

In addition to public speaking opportunities, you may attend events on our behalf, such as business networking meetings, fundraising events, community fetes, galas and more.

You will work closely with the CAG Management Committee for support and help mapping out opportunities within the local community and beyond.

Description

Responsibilities:

• Communicating and building relationships with current and potential community contacts.

• Promoting CAG in the local area.

• Attending meetings and events.

• Delivering talks about CAG’s aims and activities.

• Contacting existing supporters to encourage continued support.

• Researching new opportunities to build relationships in the local area, for instance: local places of worship, the Round Table, the Lions, local businesses.

• Working in close conjunction with our Social Media Volunteer and our Fundraising Volunteer.

• Communicating frequently with CAG Management Committee to keep them up to date.

We are looking for a volunteer who ideally should have / be:

• Commitment to CAG and its ethos.

• Organised, self-motivated, proactive and good at managing your own time.

• Someone who enjoys meeting new people and networking, and is comfortable with public speaking.

• The ability to build and maintain relationships. 

• A proactive attitude, drive and enthusiasm to carry out projects to conclusion. 

• The ability to influence others using excellent communication skills. 

• The ability to motivate others and work as part of a team. 

• Resilience, particularly when faced with setbacks.

• A willingness to carry out a range of administrative tasks. 

• Strategic vision and an ability to think creatively.

• A car driver or have ability to travel to attend events and meetings.

• The post holder must be able to provide a satisfactory Enhanced Disclosure and Barring Check.

Making a difference - what impact will the opportunity have?

Your input is key to the day to day running of CAG as well as securing its future.  You will have a big impact because this role is essential to ensuring that CAG remains healthy and sustainable and able to navigate changing times and economic climates.

What's in it for the volunteer? 

You would become part of our small, friendly team and you have the opportunity to use your time, skills and experience to make a real difference to CAG and the community in which we operate.  Additionally we can offer you:

• The chance to be part of a charity at an exciting time in its development.

• The opportunity to make a difference to young people’s lives through outdoor trips, activities and adventures.

• Expenses, so you are not out of pocket.

About the location

Where will the volunteer be working?

The volunteer will work from home and will be required to attend meetings within the Solihull area.

Travel Limit

This role is partly remote but ideally the candidate should be available for face to face Committee and other meetings.

When will the volunteer be working?

Volunteer availability

• Flexible to suit you.

• You would need to be available to attend Committee meetings which normally take place in the evening.

• Occasional weekends and evenings to attend events.

Estimate of time commitment

• 0 - 3 hours / week – the candidate will be able to offer further time as they wish.

Details

The volunteering could be long term. 

Application details

Successful applicants will require an enhanced DBS and two references.

Bright Futures UK is looking for passionate and knowledgeable A-Level History tutors to provide educational support and a fun, safe learning environment for young people living with serious illnesses. 

"Over time I have become much more confident in tutoring and in essence this is making the sessions much more enjoyable for me. I like preparing new slides every week and discussing new content with my student." - Volunteer A-Level Tutor

What will you be doing? 

Run tutoring sessions online to support a young person. 

Offer subject area knowledge and expertise related to A-Level History

Help to combat social isolation through fun and engaging tutoring sessions. 

Adhere to safeguarding policies and report concerns to the BFUK Team

What are we looking for? 

1. Subject Knowledge: Strong understanding of A-Level History concepts and specifications.

2. Teaching Skills: Ability to explain complex ideas in a clear and engaging way.

3. Empathy and Patience: Kind and understanding nature, especially towards those facing health challenges.

4. Reliability: Consistent availability for the agreed-upon time commitment.

5. Adherence to safeguarding policies and report concerns to the BFUK Team

What difference will you make?

1. Academic Progress: Help young people stay on track with their studies despite their health challenges, ensuring they do not fall behind.

2. Confidence Builder: Provide a stable and encouraging presence that helps build the students' confidence and resilience.

3. Future Opportunities: Equip students with the knowledge and skills they need to succeed.

What will you gain?

1. Enhanced DBS will be provided

2. Safeguarding Level One Training

3. Skill Development opportunities

4. Direct experience working with children and young people

You must be a UK resident and be at least 18 years old.

As a charity that supports children and young people, we make safeguarding individuals our top priority. For this reason, all volunteers are subject to an enhanced criminal record and disclosures check. We also ask all volunteers to adhere to our Safeguarding, Equality and Confidentiality policies. These are nothing to worry about and if you have any questions, our team are happy to support you.

What you will contribute

Administer holistic patient care to assigned patients and expect to care for both adults and children on a 20 bed open ward

Employ recent surgical experience in providing pre- and post-operative care to patients receiving maxillofacial, reconstructive plastic, general, obstetric fistula repair, gynecological or orthopedic surgery. Experience in one of these surgical specialties preferred

Partner with local Day Crew translators to provide culturally sensitive and compassionate care to patients

Coordinate patient care with the specialty Team Leaders, Charge Nurses, Hospitalist Physicians and Surgeons

For This Role, You Will Need

Successful completion of Mercy Ships On Boarding program will be required for commitments of 12 months or more

Registered Nurse with active license in home country; a minimum two years’ experience needed after licensure

Recent acute inpatient surgical/medical/Emergency Room experience of at least two years full-time or three years part-time in the past 5 years AND at the point of application can show working 30 hours or more per week in any of these clinical areas within the past 12 months

Current Cardio Pulmonary Resuscitation (CPR) or Basic Life Support (BLS) certification is required; ACLS (Advanced Cardiac Life Support) preferred and PALS (Pediatric Advanced Life Support) optional

Excellent verbal and written communication skills with fluency in English

An ability to effectively work with others in a cross-cultural environment

Asylum Welcome is an extraordinary local charity, offering a range of support to asylum seekers, refugees and vulnerable migrants seeking refuge in and around Oxford. We provide everything from advice, visits, legal support, education, assistance finding employment and even helping secure free bus passes.

We currently have a strong and capable Board with a wide-ranging skill set and we are seeking a Chairperson who can provide strong leadership and a collaborative approach.

As an organisation we are committed to reflecting our diverse and vibrant Oxfordshire community to help strengthen our governance and our approach. We are seeking a new Chair with a range of skills and experience. In particular, we are looking for people who can demonstrate :

· Experience of leadership

· Commitment to the aims and values of Asylum Welcome

· Tact and diplomacy

· Excellent communication and interpersonal skills

· Good facilitation skills

· Impartiality, fairness and discretion

· Empathy with the challenges of running a highly diverse. largely volunteer-based organisation in a subject area which is both topical and challenging.

As Chair you will play a key role in enabling us to continue supporting refugees and asylum seekers, primarily in the Oxfordshire area, empowering them to rebuild their lives here in safety.  This role offers a valuable opportunity to use your professional skills and experience to make a meaningful difference to individuals who have been forced to flee their homes and livelihoods.

We welcome expressions of interest from people of all ages and backgrounds, and a job share arrangement would be considered. The role is currently shared by two Trustees as Co-Chairs who are retiring as Trustees after many years of service.

The Chair position is not paid but travel expenses may be claimed for attending meetings.

The Board meets (via Teams and in-person) 6 - 8 times a year, currently early evening on a Thursday. Dates are agreed a year in advance.

This is an exciting time to join the Trustee Board at Asylum Welcome and a fantastic opportunity to influence the growth and future of a dynamic charity.

For more information see the full role description.

Interested in supporting victims/survivors of domestic abuse?

We are currently recruiting Trustees to help us take the charity forward into the future.

Herts Domestic Abuse Helpline is a registered charity led by a Board of Trustees.

The Trustees (all unpaid volunteers) act individually and collectively, to provide overall stewardship of the charity, in accordance with our governing document and relevant legislation. In essence we look after the staff, volunteers and the organisation, so they can support the community.

You don’t need specific qualifications or experience to be a trustee and we welcome people of all ages, backgrounds and experience.

Prospective candidates will need to:

• Have empathy with the work of the Helpline

• Be able to devote the necessary time and effort

• Have well-developed communication and interpersonal skills

• Have good judgement

• Be able to work as a team

• Have the ability, commitment and drive to take the organisation forward

Trustee Opportunities

For any charity succession planning is important and with that in mind we are currently looking for people to join our Board as Trustees.

1. Chair: Our Chair will be stepping down soon after 15 years and we are looking for someone to learn the ropes beside her before taking on the role. 

2. Treasurer: After 10 years, our Treasurer is looking to retire in the next year. The Treasurer’s role description is on our website.  

3. General Trustees: Please see the role description on our website

If you would like to apply please complete the application form on our website.  You are welcome also to email Chris Roach, Chair, at that address to arrange an informal chat.

CHIEF OPERATING OFFICER (VOLUNTEER ROLE)

SUNSHINE Charity – Because No One Should Live in Lockdown Forever

Do you remember lockdown?

1. The stillness.
2. The worry.
3. The long days without connection.
4. The feeling of being cut off from the world.

Now imagine living like that every single day — not because of a global crisis, but because loneliness has quietly become someone’s reality.

At SUNSHINE, we refuse to let that be anyone’s everyday life. Not in London. Not in our communities. Not while we’re here.

We’re here to bring back joy, connection and human warmth — and we need a steady, strategic, compassionate leader to help us build the charity that will make that possible.

Who We Are

SUNSHINE is a brand‑new, grassroots, 100% volunteer‑powered charity on a mission to brighten the lives of people experiencing loneliness and social isolation. We’re small, passionate, and building something hopeful from the ground up. We’re awaiting our charity number — but our purpose is already alive and growing.

Now we need someone who can help us turn that purpose into a strong, sustainable, well‑run organisation.

Your Role: Chief Operating Officer (COO)

This is not just a role — it’s a partnership.

As our COO, you will be the No. 2 in the charity, working closely with our Founder & CEO to shape, manage and grow SUNSHINE during its most exciting and fragile early stages.

You will help transform a hopeful idea into a fully functioning, impactful charity.

You will:

• Support the CEO in the day‑to‑day running and strategic development of the charity

• Oversee operations, ensuring everything runs smoothly, safely and with heart

• Help build our internal structures, systems and processes from scratch

• Support the Heads of Departments (Volunteering, Services, Marketing, etc.) to deliver their work effectively

• Ensure good governance, compliance and best practice as we grow

• Champion a positive, caring, sunshine‑filled organisational culture

• Be a key decision‑maker, helping guide the charity through its early growth

• Bring stability, clarity and leadership to a fast‑moving, hopeful start‑up environment

Your leadership will help us become a charity that people trust, love and feel safe turning to.

Who You Are

• You’re someone who thrives in building things — systems, teams, structures, solutions.
• You’re calm, organised, strategic and people‑centred.
• You care deeply about community, connection and doing things the right way.
• Maybe you’ve worked in operations, leadership, governance, project management, charity management or organisational development.
• Maybe you’ve been a No. 2 before — or maybe you’re ready to step into that space for the first time.

What matters most is your heart, your integrity, your steadiness, and your belief that loneliness should never be a life sentence.

Why Join Us Now?

Because this is the moment everything begins.

You won’t just be joining a charity — you’ll be helping to build it. Your leadership will shape our foundations. Your decisions will shape our future. Your presence will help us bring sunshine into lives that have been dark for far too long.

If you want to be part of something hopeful, human and life‑changing, this is your moment.

How to Apply

Send us your CV and a short statement about why this role speaks to you.

We welcome people from all backgrounds, experiences and walks of life.

Let’s build a charity full of sunshine — together.

TVS is a small, volunteer-led charity dedicated to working with rural schools in South Africa, aiming to empower vulnerable children through education.  We are recruiting a team of volunteers to work with our trustees to help us to continue our work to transform lives. If you are passionate about building relationships and driving positive change, you could make a significant impact as a volunteer Corporate Partnerships Officer, helping our charity connect with businesses, develop collaborative projects, and secure crucial support for our cause.

In this role you would advise our board on developing strategies and take on a variety of responsibilities such as

Conducting prospect research to identify potential corporate partners

Securing new partnerships with firms whose values align with the charity.

Relationship building maintaining regular, high-quality communication with partners

Organising and facilitating employee-led fundraising initiatives

Representing the charity at networking opportunities to raise the profile of the organization.

If you have experience in business development, networking, or simply a desire to make a difference, we encourage you to join us. You would be working remotely but would be at the heart of our organization, meeting up regularly, online or in person, with our trustees and fellow volunteers.

Welcome and Reception Support Volunteer

Bilingual / Multilingual

As a Welcome and Reception support volunteer, you will be an invaluable part of the Manchester Hub team, supporting the hub to deliver vital frontline services. You'll be the first point of contact for clients and visitors, assisting the administration team with reception duties, and supporting the operation of the Shelter office in their day-to-day business 

You’ll act as the first point of contact for our clients, help to understand their needs and help them access necessary support through the duty or appointment services. Being a positive presence in hubs to ensure visitors feel comfortable and welcomed.

This role is an opportunity to make a real difference to the individuals we support. You’ll be developing your own knowledge and skills to support local people with a range of housing issues as well as providing practical support with form filling and providing a friendly, listening ear. You will gain experience of volunteering within a recognised national housing charity, while supporting your local community. 

Suggested Involvement: Approximately one day per week (can be more & can be flexible around your commitments) 

Availability: This volunteering opportunity will take place within our working hours, Monday-Friday, 9am – 5pm 

Location: Shelter Manchester Hub, Unit 3, Great North Tower, 5 Watson St, Manchester M3 4EE 

Supervised by: Office Administrator

__________________________________________________________________________________________________

Why volunteer with Shelter? 

A home is a fundamental human need, as vital as education or healthcare. But in Britain today, that right is denied to millions of people whose lives are blighted by homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. The time for change is now.

As a Welcome and Reception Support Volunteer, you’ll be supporting the day-to-day work of Shelter’s housing advisors as they provide advice, support and guidance to the people visiting the Manchester Hub. 

Volunteers are essential to Shelter’s mission to end housing injustice. We welcome volunteers from all backgrounds. The insights and life experience our volunteers bring to Shelter are valued as much as their contribution through volunteering. 

We aim to provide our volunteers with a positive experience. This is by prioritising accessibility and tailoring the support we provide to the needs of the individual. We make sure our policies and processes are equitable, which means that no-one is unfairly disadvantaged while volunteering because of their background or identity. 

Main Tasks include 

• Cover reception and greeting people who come to the office. 

• Communicating with clients via phone and email to share updates on their case and to gather information. 

• Assisting clients with form filling, paperwork and applications around housing and benefits. 

• Supporting clients with digital skills, for example navigating online systems and forms. 

• Signposting clients to relevant services and providing useful information. 

• General administrative tasks (e.g. minute-taking, photocopying, scanning, and filing). 

Skills and experience required 

• Fluent in English and one of the following languages: Urdu, Arabic, Tigrinya, Kurdish Sorani 

• Excellent communication skills and the ability to understand the needs of our clients 

• Interest in social welfare law, e.g. housing; welfare benefits; debt; community care 

• The ability to work as part of a team and value and communicate effectively with others

• Confident using Microsoft Office, including Outlook, Excel and PDF documents to a good standard 

• Willingness to follow Shelter’s policies, including volunteering, health & safety, equality & diversity, confidentiality & data protection 

To enable you take part in this opportunity Shelter will

• Provide a volunteer pack including a Handbook and all Policies and Procedures. 

• Provide an induction into your role.  

• Provide access to our learning on data protection, safeguarding and screen wellness as well as other appropriate role specific training. 

• Reimburse “out of pocket” expenses in line with Shelter’s volunteer expenses policy. 

Benefits of Volunteering with Shelter 

• Supporting Shelter in our fight against bad housing and homelessness. 

• Gain valuable work experience and enhance your CV. 

• Meet new people and be part of a great team. 

• Build your confidence and develop transferable skills. 

Next steps 

Please complete an online application for this role.

Shortlisted applicants will then be invited to a recruitment conversation to discuss the role further. 

Please note, upon offer of role, you will be asked to declare any unspent convictions and undergo a basic DBS check. Having a criminal record does not mean that you cannot volunteer with us. It may limit the different ways that you can get involved, but please contact us if you require more information. 

This is a voluntary position that supports the work of our services and is not replacing the work of a paid member of staff. This role profile does not form part of any contract of employment.