Community advice jobs in nottingham, nottinghamshire
We’re looking for a self-directed and talented technologist who is passionate about tech for good and how AI can support civil society organisations to achieve their missions.
- 4 days per week
- £52,000 salary FTE
- Remote location
- 1 year fixed term with possibility to extend
We are also recruiting for a Head of Design for AI, and we expect these roles to work closely together alongside our wider CAST team and partners.
Application deadline - Tuesday 6th May 12pm
About CAST
CAST helps people use digital for social good. We're on a mission to create a more responsive, resilient and digitally-enabled social sector by supporting nonprofits to embed digital and design across their services, strategy and governance and working with sector leaders, funders and government to make this happen.
CAST is a ten-year old charity made up of incredibly dedicated designers, technologists, activists and entrepreneurs. Collectively we have deep experience and a great reputation across charity and civil society, design, digital and innovation.
The past decade has proven how vital digital is to charities, and with it, how important CAST’s work and mission is.
About the role
One of the core areas of CAST’s work is building the capacity of the social sector to respond to the rapid scale advances in AI. The evidence from the Charity Digital Skills Report; Joseph Rowntree's Grassroots and Nonprofits research and our own AI survey shows that charities are unlikely to benefit from - or respond to the challenges of - AI without intentional support and capacity building. To support charities’ (critical) adoption of AI we need to invest in supporting sector-experiments that create demonstrable impact (acting as showcases), working alongside the peer groups, charities and working groups to help move conversations into practical action.
To achieve that, we are looking to recruit a Head of Technical AI Experiments to focus on driving forward this work in a number of different ways:
- Providing direct support to organisations and specific technical advice;
- Building a range of experiments and tools alongside the sector;
- Supporting the design and development of specific programmes, training and interventions that will help shift the sector on AI
Whilst there is a lot of work underway and in the pipeline on AI this role will be expected to shape this work based on their deep experience and knowledge of AI, and support the wider team at CAST to upskill in this area.
You can find more information about CAST on our website.
What you'll achieve
- Create simple to use AI products and prototypes that meet the needs of the charity sector and their communities; being transparent about how the tools work to build understanding and confidence
- Contribute to the development of an ongoing AI strategy that aligns with CAST's mission and supports the digital transformation of social sector organisations;
- Alongside the Head of Design for AI, lead the design, development, and deployment of AI experiments, tools and resources tailored to the needs of the social sector;
- Provide training, resources and expertise to social sector organisations to build their AI literacy and empower them to leverage AI technologies effectively through both direct coaching and via networks;
- Working with the wider CAST team, contribute to the ongoing development of ethical guidelines for AI use, ensuring compliance with legal standards and promoting responsible AI practices within the sector;
- Foster partnerships with technology experts, academic institutions, and other stakeholders to advance AI initiatives and share best practices for the sector;
- Stay abreast of emerging AI trends and technologies, assessing their potential impact on the social sector and identifying opportunities for innovation;
- Support the wider CAST team in developing their knowledge and skills on AI, and how we can use AI to best effect within our own work.
Skills and capabilities required
- Proven experience in a senior AI or technology leadership role, ideally with experience of the social sector;
- In-depth knowledge of AI technologies, including machine learning, natural language processing, and data analytics.
- Demonstrated ability to develop and execute strategic initiatives that drive technological adoption and innovation.
- Strong understanding of ethical considerations and regulatory requirements related to AI technology.
- High levels of autonomy with extraordinary organisation and communication skills.
- Able to thrive in a distributed team that changes and responds to the needs of the network and charity sector
- A strong commitment to the aims and objectives of CAST.
Benefits
- Working in a dynamic and creative team with an open and supportive culture
- Opportunity to make a positive social impact
- 30 days holiday a year pro rata, plus bank holidays
- Flexible and remote working
- Family Friendly Benefits: we are committed to supporting staff in achieving a sensible work-life balance
- Group personal pension scheme
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Vacancy Reference Number:
QC/PROG/UK-R1
Position Title:
Quality Coordinator
Reports to:
Programmes Manager
Department:
Programmes
Location:
Muslim Hands, 148 – 164 Gregory Boulevard, Gregory House, Nottingham, NG7 5JE
Hours of Work:
Full-time, 35 hours per week
Salary Range:
£27,000 - £32,000.00 per annum (commensurate with experience)
Terms of Employment:
6-Months’ Fixed-Term Contract (with a 3-Month Probationary Period)
Application Process & Closing Date:
Send an up-to-date CV and supporting Covering Letter by Email by no later than 4th May 2025
Approx. Interview & Role Commencement Date(s):
· Interviews: As and when strong candidates identified
· Start: ASAP thereafter
Note: Strong Applicants may be contacted sooner, ahead of the closing date, to hold either a ‘In-Person’ or Online Interview (via MS Teams, Zoom or Skype) with Muslim Hands; therefore, please familiarise yourself with MS Teams, Zoom or Skype prior to submitting your Application.
Other Information:
Muslim Hands’ Open Kitchen is a community initiative dedicated to providing nutritious, hot meals to individuals in need, while fostering a welcoming and compassionate environment. With three operational Open Kitchens, our mission is to not only alleviate food insecurity but also to serve with dignity, respect, and care. We are looking for a dynamic Quality Coordinator to join our team and help standardise operations, ensuring consistent high-quality service. Additionally, this role will involve creating a blueprint to facilitate the expansion of Muslim Hands’ Open Kitchens across the UK.
Role Overview:
The Quality Coordinator will play a key role in ensuring the smooth and consistent delivery of services across our three Open Kitchens. This includes developing and implementing standard operating procedures (SOPs) related to staff training, volunteer engagement, service delivery, and interactions with service users. In addition, the Quality Coordinator will be responsible for designing a scalable operational blueprint that will enable Muslim Hands to expand its network of Open Kitchens across the UK, replicating best practices and maintaining high standards at new locations.
Main Responsibilities:
1. Development and Implementation of SOPs
Develop and document Standard Operating Procedures (SOPs) for key operational areas, including:
Staff training and induction programmes.
Standardising service delivery (e.g., food preparation, hygiene, and presentation).
Volunteer engagement, management, and retention strategies.
Interactions with service users, ensuring dignity, respect, and cultural sensitivity.
Ensure consistency in operations and service quality across the existing three Open Kitchens.
Regularly review and update SOPs to incorporate feedback from staff, volunteers, and service users.
2. Staff Training & Development
Design and deliver a structured staff training programme covering food safety, hygiene, customer service, safe guarding and kitchen operations.
Ensure that staff are equipped with the necessary skills and knowledge to deliver a high-quality service.
Work with the Programmes Manager and other stakeholders to identify and address training needs or gaps in staff performance.
Conduct performance evaluations and ensure continuous development opportunities for staff members.
3. Standardising Service Delivery
Develop and implement service standards that ensure a consistent and positive experience for all service users, regardless of which Open Kitchen they visit.
Establish guidelines for meal preparation, serving protocols, and dining area management.
Introduce service quality audits to assess and ensure the effectiveness of standardised procedures.
Track service delivery performance and guest satisfaction, and make recommendations for improvement where necessary.
4. Volunteer Engagement and Management
Create and implement a volunteer engagement strategy to attract, train, and retain volunteers across all Open Kitchens.
Develop clear role descriptions, training materials, and expectations for volunteers.
Ensure that all volunteers are trained in food safety and service protocols, and understand the mission of Muslim Hands’ Open Kitchen.
Maintain a positive, welcoming environment for volunteers, and develop strategies to foster long-term volunteer relationships.
5. Service User Interactions
Develop guidelines to ensure that all service users are treated with dignity, respect, and compassion in line with the values of Muslim Hands.
Train staff and volunteers on communication, conflict resolution, and cultural sensitivity.
Gather and analyse feedback from service users to continually improve the guest experience.
Establish and maintain protocols for managing difficult situations with service users effectively and with empathy.
6. Quality Assurance and Continuous Improvement
Regularly assess the performance of the Open Kitchens through audits, inspections, and service user feedback.
Identify opportunities for improvement in service delivery, staff training, and volunteer engagement.
Recommend and implement changes to SOPs based on assessments and findings.
Work with the Programme Manager and Open Kitchen Coordinator to track key performance indicators (KPIs) related to service quality and user satisfaction.
7. Blueprint for Expansion
Design a blueprint for setting up new Muslim Hands’ Open Kitchens across the UK, ensuring that they follow the same standards of service and operations.
Document key learnings from the existing Open Kitchens to create a replicable model that can be applied to future locations.
Collaborate with the Programme Manager identify potential new locations and establish expansion plans.
Ensure that the blueprint includes staffing, volunteer management, operational procedures, and compliance with local regulations.
8. Reporting & Communication
Provide regular reports to the Programmes Manager on the status of quality initiatives, SOP implementation, and service delivery.
Document and report on volunteer engagement, service quality audits, and training outcomes.
Ensure transparent communication with staff and volunteers about updates to SOPs, quality standards, and service delivery.
Qualifications and Skills
Education: Bachelor’s degree in Quality Management, Public Health, Non-profit Management, Hospitality, or a related field preferred.
Experience: 3-5 years of experience in quality assurance, operations coordination, or programme management, ideally within a non-profit or food service setting.
Strong understanding of food safety regulations and service quality standards.
Experience in developing and implementing SOPs, training programmes, and quality audits.
Excellent communication and interpersonal skills, with the ability to train, motivate, and engage staff and volunteers.
Strong problem-solving skills with a continuous improvement mindset.
Ability to manage multiple priorities and projects across different locations.
Proficiency in using Microsoft Office Suite and quality management systems.
Work Context
· The post is based in Nottingham and will involve regular travel to three Open Kitchens and potential new locations, so a valid driver’s licence and reliable transport are desired.
Some evening and weekend work may be required to support kitchen operations and events.
Deadline for applications is 4th May 2025 however we reserve the right to end the application procedure early should the right candidate be found.
NB: Unfortunately, we will only be able to contact successful candidates so if you have not heard from us by the closure date unfortunately your application will have been unsuccessful.
The client requests no contact from agencies or media sales.
Thank you!
As Individual Giving and Appeals Manager, you’ll deliver integrated fundraising campaigns across direct mail, email, and digital channels — helping us grow our individual giving base and strengthen donor loyalty.
Alongside driving individual and regular giving, you’ll help shape a new in-memory giving offer, build our legacy giving programme from the ground up, and grow our Named Funds programme.
Working closely with teams across the charity, you’ll design inspiring donor journeys and stewardship plans. You’ll also use data and insight to refine our approach and ensure every supporter feels truly valued.
This is an exciting opportunity to be part of a small charity making a big impact – for a fundraiser who’s not only motivated by results, but by the chance to help change the story for children with cancer.
Who are we looking for?
We’re looking for a creative and strategic fundraiser who is passionate about delivering impactful campaigns and building meaningful supporter relationships.
The ideal candidate will have:
-
Demonstrable experience in managing individual giving campaigns, legacy fundraising, and / or in-memory fundraising.
-
Proven experience developing compelling propositions that drive results and generate income/supporter acquisition.
-
Strong planning and organisation skills, with the ability to handle multiple activities simultaneously.
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Proven record of being results-driven and achieving agreed fundraising targets ad outcomes.
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Excellent verbal and written communication as well as relationship-building skills with an ability to inspire and engage supporters.
See our Recruitment Pack for the full role description and specification and for more information about the charity.
Location: Home-based within England with regular travel to London and elsewhere in the UK as required
Interviews: 19 May 2025 (London Office)
Safeguarding: As a safeguarding charity whose work and practice are underpinned by safeguarding principles to protect children and young people and enhance their welfare, we always work in accordance with legislation, statutory guidance, and best safeguarding practices. All our roles require a basic criminal record check.
Promoting equality and diversity: We actively encourage applications from those with lived experience of neuroblastoma and/or other childhood cancers. As an equal opportunity employer, we also welcome applications from all suitably qualified candidates, regardless of age, disability, gender, gender reassignment, marriage/civil partnership, pregnancy, maternity, race, religion or belief, sex, or sexual orientation
Registered Charity
11 - 20
Our vision is a future where no child dies of the childhood cancer neuroblastoma or suffers due to the treatment they receive.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the role
We’re recruiting for a Head of Retail Operations for our Southern Division. In this role, you’ll be at the heart of driving success within five regions, leading a team of dedicated Regional Managers across 85 shops with around 270 colleagues.
This isn’t just about overseeing operations – it’s about owning them. You’ll have the freedom and autonomy to shape the strategy for your division, making key decisions on everything from financial performance to people development. You’ll build a values-led, inclusive culture – one where our people feel appreciated, respected and supported.
As part of the senior leadership team, you’ll play a key role in shaping the strategic direction of Mind Retail, bringing fresh ideas and driving initiatives that make a real impact. And because every pound we make in our shops helps support Mind’s mission, the work you do will have a lasting and meaningful impact.
This is a role for an ambitious leader – someone ready to take ownership, think strategically and inspire a team to do great things.
We’re looking for someone who:
- Is a natural leader, passionate about creating high-performing teams and building an inclusive culture
- Has senior-level experience leading multi-site, large-scale retail operations and knows how to drive commercial success
- Understands retail finances inside out, from managing P&L’s, to spotting opportunities for growth
- Thinks strategically, but isn’t afraid to roll up their sleeves and make things happen
- Embodies our values and behaviours
Ready to make a difference?
Join Mind Retail. Join the fight for mental health.
Due to our commitment to work/life balance, you must live within reasonable travelling distance of the division. The geography of the division covers the South East, South West, South Wales, Norfolk and Suffolk.
Mind Retail reserve the right to close the vacancy to applications earlier, should we receive a high volume of strong candidates. Therefore we encourage an early application.
About our benefits
As Head of Operations, you’ll receive:
- A competitive salary of £59,753 per year
- A company car
- A strong commitment to work-life balance with a working pattern that supports this, with the occasional weekend working
- 25 days’ paid holiday per year, plus bank holidays
- Development workshops & courses, to help build your career
- Comprehensive, personalised induction programmes, tailored to your role when you join us
- A huge variety of additional qualifications & development programmes for anyone looking to grow their skills
- Family friendly policies & enhanced pay
- A competitive pension scheme & life assurance, available to all our employees
- 25% staff discount in all Mind shops
- Access to exclusive discounts at over 160 retailers through our employee savings app
- Employee Assistance Programme
- Cycle to Work Scheme
- Interest free season ticket loan
About Mind Retail
Mind Retail are a network of almost 200 shops across England and Wales, generating an income of around £25 million per year. We have ambitious plans to grow over the next few years and we’re going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve. There’s never been a more exciting time to join us.
Equality, diversity and inclusion
We value the power of diversity. We embrace the different perspectives that each of us bring. We are creating an inclusive working environment where everyone is appreciated for being authentic and bringing their whole selves to work.
Safer Recruitment at Mind Retail
We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working with us to share this commitment. In line with our Safer Recruitment policy, the successful candidate will be required to provide references and will be expected to undertake an enhanced DBS check with a check of the Children's Barred List and/or ‘Work with Adults' workforce check based on their role and responsibilities. A DBS check is a process to check someone's criminal record (if they have any). A Barred List is a list of people who are barred from working with children. To enable you to predetermine what might be disclosed in your DBS check, please use this disclosure calculator.
Mind Retail is an equal opportunities employer, welcoming applicants from all communities. We are committed to the fair treatment of our staff, potential staff and volunteers, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability or offending background.
This job vacancy is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020.
More details
For more information and a full person specification, please review the job description.
Registered Charity
Mind Retail are a network of over 170 Mind charity shops across England and Wales.
The client requests no contact from agencies or media sales.