Community advice officer jobs in brockley, greater london
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Title: IT Service Desk Manager
Reporting To: Director of Operations
Location: Hybrid, with a minimum of three days per week in the office. Our office is based near Latimer Road, London.
Salary: Up to £50,000 per annum
Hours of Work: 40 hours per week (inclusive of a one hour paid daily lunch break)
Contract: Permanent
Benefits:
- 25 days annual leave per year, plus public holidays;
- Company electronic devices;
- Enhanced salary sacrifice pension scheme;
- Private health insurance after completion of probation;
- Eligibility for a Blue Light discount card
Closing Date: 3rd July 2025, 5pm
Job Summary
Oversee our helpdesk, which acts as the first point of contact for requests for support from our staff and volunteers. Lead business as usual IT operations and support so our people have the tools they need to carry out their work. Work with correspondents to solve problems, allocate team members to tasks, resolve issues, and constantly improve processes, standards and service quality.
Key Responsibilities
Helpdesk
- Manage the team that runs our helpdesk to ensure it functions as well as it can and make sure routine tasks are always taken care of
- Oversee first-line support and provide second-line support for inbound enquiries, troubleshooting and solving cases wherever possible
- Identify common or emerging issues and support with identifying root causes to continually improve the service
- Engage with colleagues to escalate more complex issues for further support, coordinate their resolution if appropriate, and manage stakeholders
- Support and troubleshoot hardware and software issues, deliver induction training for new starters, and assist with access management and offboarding
Team Leadership and development
- Manage the team that runs our helpdesk to ensure it functions as well as it can and make sure routine tasks are always taken care of
- Follow, develop and suggest improvements to processes and documentation on how to respond to queries
- Modify or create processes as required in consultation with lead members of Operational, Technology and Security teams
- Make sure work is correctly logged to monitor workload across the team, and provide additional support where necessary
- Actively contribute to the development of the organisation to ensure it remains relevant, effective and of the highest quality
Devices and software
- Work with the technical team to ensure we deliver the IT service following industry best practice. Address gaps as required and continually monitor their effectiveness
- Maintain secure device build, patching according to policy, and ensure we have the means to consider, distribute and maintain approved software
- Manage a plan of joiners/movers/leavers, asset replacement, ensuring requirements handled in good time
Monitoring and KPIs
- Monitor the effectiveness of operational service, identify and respond to issues
- Maintain KPIs agreed with the Head of Operations and the Security Lead
Privacy, security, and audits
- Collaborate with the security team and auditors. Ensure services are delivered according to the ISMS objectives
- Action audit findings and collaborate on tackling systematic issues identified
- Routinely audit performance to make sure work is always of the highest standard and provide reports where necessary
- Ensure information is kept confidential, handled sensitively, and retained in accordance with our policies
Person Specification
Essential
- Experience of managing a small support team, with a desire to support and help others
- Understanding of helpdesk management and how to manage work and resources
- Good skills in managing devices and software
- Knowledge of GDPR (main concepts and principles)
- Working knowledge of a variety of devices and systems such as Windows, Mac/iOS, Chromebooks, Google Workspace
- Analytical, with a logical approach to problem-solving
- Excellent communicator both written and verbal
- Able to remain calm under pressure
- A collaborator who can consider others’ perspectives
- A quick learner and keen to learn new tools and skills
- Flexible and able to work on a wide range of activities
- Able to manage own time, confirm priorities and expectations
- Independent, but knows when to ask questions
- Understand when to make decisions and when to engage a wider group
- Comfortable dealing with ambiguous situations and objectives
Desirable
- Exposure to ITIL or knowledge of ITIL Foundation
- Experience with Jira and Salesforce
This role is subject to eligibility to work in the UK, plus satisfactory background and reference checks. We will be interviewing on a rolling basis and reserve the right to close the job advert early if we receive a high number of applicants.
Thank you!
Are you our new Grants Manager?
- Are you committed to defending human rights and human dignity, and interested in issues affecting marginalised and excluded people?
- Are you passionate about social justice and believe in the agency of people to create change?
- Do you have a personal and/or professional connection to one or more of our priority areas, and experience or understanding of grant making?
- Are you emotionally intelligent and able to form and develop strong working relationships with a range of individuals and groups?
If so, then you might be the right person to join the AB Charitable Trust at this exciting time.
Our priorities and approach
- The human rights framework
- The criminal legal system
- Migrants, refugees and people seeking asylum
- Access to justice
The A B Charitable Trust exists to promote human dignity and defend the human rights of the most marginalised and excluded people. Our approach is founded on liberal principles of universalism and human rights. We believe in justice, not charity. For us, this means supporting work that promotes rights and does not diminish dignity. It also means supporting efforts to change the systems that shape the lives of marginalised and excluded people in pernicious ways. We have a particular interest in work that uses the law to address inequities and injustices.
Our journey
The Trust was founded 35 years ago to promote and defend human dignity. Since then, we have given over £47m to organisations, and this year we will spend some £10m. We have significantly increased our grantmaking over recent years and intend to continue on a trajectory of growth. This role will join us as we look to the longer term future and begin to develop a new strategy that will build on all that is being achieved through our current strategy, which ends in 2027.
We are excited by the future and are fortunate to have a modest but growing budget which is expected to reach £15m by 2027. But we are realistic about the challenges involved. The areas we work in are highly politicised and the need is ever increasing, which is why it is important that we attract candidates who are able to help us navigate these waters and who can contribute to maximising our impact at this critical moment.
About the role and you
The key purpose of this role is to:
- Effectively manage a portfolio or grants across all of our priority areas
- Work closely with the team, grant holders and Board members, developing strong and supportive working relationships
- Contribute to the development of our new strategy and be committed to our values and share our aspirations around best grantmaking practice
The new Grants Manager will need to be genuinely interested in grantmaking in our priority areas and will have the curiosity to learn and develop new areas of knowledge and expertise. You will need to be able to demonstrate a passion for the work of small, grassroots organisations, have emotional intelligence and strong communications skills, and also be genuinely excited about joining our team.
This could be the right opportunity for a range of potential candidates. We value the knowledge and expertise gained through lived experience of social injustice alongside sector experience. We’re not looking for a seasoned grant maker but you will need to bring commitment to our work and vision, demonstrate experience of seeking to bring about change on tough issues, and have experience of one or more of our priority areas.
If you would like to have an informal discussion about the role then please contact Allyson Davies, who is advising on this appointment.
We value, welcome and respect all the differences that make us who we are, including: age, cultural background, disability and mental health, ethnicity and race, sex, gender identity and expression, sexual orientation, and social background.
Registered Charity
6 - 10
A B Charitable Trust exists to promote human dignity and defend the human rights of the most marginalised and excluded people.
Thank you!
We're looking for a kind, compassionate and resilient Support Worker to join our Assessment Centre service in Kensington and Chelsea.
£28,808.00 per annum, working 40 hours per week.
Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS (take this out if BSW advert)
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
132 Assessment Centre is for single homeless men and women that have links within the borough. The accommodation provides 6 separate self-contained units with on suite bedrooms, and 1 bedroomed flat. The scheme is staffed 24 hours, with Night Support Workers and Concierge cover during the evenings.
The aim of the project is to assess the individual over a 12-week period with the aim of identifying their support and housing needs. In that period, we will provide a bed for the customer to assist staff to carry out a detailed assessment to ensure that the recommendation for move on into alternative housing is captured correctly to assist move on for the individual into more suitable accommodation which is correct reflective of their needs based on our assessment/recommendation.
The role will be on a shift basis: 7.30am to 3.30pm and 2.00pm to 10pm.The team comprises of: Move on coordinator,Therapist, Housing Officer, 16 Support workers, Team Leaders x 2 and Project Manager.
What you'll do:
- Undertake initial and continuous assessment of needs including support needs and daily living skills. This would include potential risks and an assessment of the customers independent living skills as a whole.
- The initial and co-produced assessment will incorporate models of co-production, observation, and person-centred planning. This is with a view that it is solution focused as to provide a framework for progression towards independent living.
- Liaise with partner agencies regarding the assessment process seeking advice and guidance as to specialist input and clinical input as part of multi-disciplinary assessment process.
- Create support/ action plans for providing appropriate services based on the assessment and reflecting the services and resources available.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
- Exudes a warm friendly presence and open behaviour.
- Prefers working as part of a group or team.
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement.
Flexible.
- Open to feedback and self development.
What you'll bring:
Essential:
NVQ Level 2 or equivalent or experience within charity/social care sector
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Please see our website for full job description
Thank you!
This is an opportunity to join Refuge as a Young People’s Advocate. Suitable candidates must be experienced in advocating in a multi-agency setting to secure positive life outcomes for your clients and to making the service a success. A Safe Lives qualification is desirable.
You will be self-sufficient, assertive and possess excellent communication and interpersonal skills combined with empathy and sensitivity to build and develop supportive relationships with young people. You will maintain professional boundaries and adhere fully to Refuge’s safeguarding policies and procedures.
This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
Closing Date: 09:00am 2 July 2025
Interview Date: 10 and 11 July 2025
The client requests no contact from agencies or media sales.
Thank you!
Location: MSSC, 200B Lambeth Road London, SE1 7JY (hybrid working)
Contract: Full-time, Permanent
Salary: up to £41,500 per annum dependent upon experience
Closing Date: 2 July 2025
Application: CV & Supporting Statement
Are you an HR People Partner looking for a new opportunity?
The Marine Society & Sea Cadets (MSSC) is the leading maritime charity for youth development and lifelong learning. We are a vibrant and growing charity inspiring young people to achieve their potential through challenge and nautical adventure and also enabling seafarers and maritime professionals to realise their potential through learning and career development. Working with our employees, cadets, and volunteers, we have built a strong vision and five-year Future Ready strategy to meet the growing demand for what we provide, both for young people, seafarers and maritime professionals – and the thousands who aspire to be the sea cadets and marine professionals of the future. It is also about equipping them to achieve their potential and thrive in a rapidly changing world, while growing our charity to benefit even more people – including those from under-represented or marginalised groups.
We are currently looking for an HR People Partner – ER and Projects to join our team.
About the role
We are looking for a self-driven, highly motivated team player to join our HR department. Reporting to the Director of Human Resources, this postholder will work closely with the two HR People Partners. The post holder will lead and manage all formal employee relations cases whether it be disciplinaries, grievances or complaints. They will also Project manage and deliver on HR projects including the development of new initiatives and HR policy updates.
Responsibilities
- To lead and manage employee relations activity across the charity by working closely with the key stakeholders.
- To provide guidance and advise senior managers in line with MSSC policies, employment legislation and ACAS Code of Practice regarding complex HR situations.
- To lead and take notes at all MSSC disciplinaries, grievances and formal complaints to support the process. These could include conduct, performance management/capability, absence management. grievances, bullying and harassment, discrimination, whistleblowing etc.
- Ensure appropriate documentation of cases including file notes, correspondence, accurate meeting minutes etc, ensuring their employee file is kept up to date and organised.
- To provide support to the HR People Partners on broader ER issues, if necessary, such as absence management/OH referrals, performance management/PIPs.
- To support and assist the Director of HR and the team on a range of HR projects and initiatives.
- To develop, review and implement HR policies, procedures and guidance documents, ensuring legal compliance and best practice.
- Manage the appraisal process including launch communications, monitoring completions and reviewing forms for any ER issues and logging training needs.
- Lead the annual staff survey launch and collation and analysis of data.
- To cover for the Director of HR and other team members as required.
Requirements
- CIPD qualified or equivalent experience
- Strong experience of leading employee relations cases and advising senior management
- Strong knowledge of employment legislation and best practice
- Strong organisational skills – the ability to juggle a demanding workload and manage priorities and working under pressure and takes pride in producing high quality work
- Strong communication and influencing skills; clarity in writing style and verbal expression
- Excellent interpersonal skills – friendly, approachable and professional
- Experience of managing HR projects and leading through to effective delivery
- Strong attention to detail and the drive to get things right first time
For further information, please download the Recruitment Pack. If you are interested in this role, please apply now!
Benefits
- 25 days annual leave per annum increasing with length of service
- Hybrid working for many roles
- Life assurance (4x salary)
- Private medical insurance
- Generous pension (employer contribution up to 10%)
- Cycle to work scheme
- Wellbeing portal and EAP with 121 counselling
- Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential.
Additional Information
MSSC positively encourages applications from suitably qualified and eligible candidates from all backgrounds. Equity, diversity, and inclusion really matters to us, so we can best serve our beneficiaries from every community. We work to ensure a fair and consistent recruitment process and aim to be a charity where diversity of experience, identity and skills are valued and welcomed. MSSC is an equal opportunities employer.
We recognise our responsibilities to safeguard and protect the young people and vulnerable adults with whom we work. We do all we can to promote their health, safety and wellbeing, and we expect our staff to share this commitment and work in line with safeguarding policy, the MSSC’s values and ethos of inclusivity. We adhere to safer recruitment practices and therefore employment is subject to detailed pre-employment checks for successful candidates, including references and criminal disclosure checks and the completion of a disclosure questionnaire.
All successful applicants are required to attend safeguarding training and undergo pre-employment checks.
Registered Charity
101 - 500
We help launch young people for life through adventure.
The client requests no contact from agencies or media sales.
Thank you!
This role is an Account Management and New Business split and would suit someone with great communications skills, who is bursting with energy and creativity, and unafraid to try new approaches. We foster an environment where it is ok to make mistakes, be creative and try new things so that we can bring our prospects and partners the best opportunities to grow.
In this role you will:
- Build and manage a fast paced and highly effective new business pipeline for opportunities within a 25-150k threshold
- Prospect, engage, pitch and win new business opportunities with high value corporates at a partnership value between 25-150k
- Manage, steward and relationship build with our current partners to ensure partnership uplift
- Work with project teams to collate accurate reporting and impact data for the partnership accounts you manage and look for impact opportunities for your pipeline prospects
- Collaborate with teams across Carers Trust to build pitch decks, proposal toolkits and engagement tools for the corporate team to deliver to partners and prospects
- Work with the Corporate Manager and Head of Corporate to sell and scale our new employability offer to corporate prospects
Our ideal candidate:
- Will have a good track record of securing new business opportunities in a charity or sales role
- Will have experience in account managing relationships
- Strong interpersonal and pitch building skills
- Capacity to take initiative and identify opportunities
- Financial literacy sufficient to present project budgets and corporate partnership costings
- Self-motivation with enthusiasm for working flexibly as part of a team
Download the attached documents to find out more about the role and the perks for working at Carers Trust.
The client requests no contact from agencies or media sales.
Thank you!
We’re looking for a Finance and Operations star to support the team across finance administration, HR processes, compliance, and operational logistics. You’ll be a key part of the smooth running of the team that enables us to carry out our work making change with young people!
The client requests no contact from agencies or media sales.
Thank you!
Job Title: Duty Independent Gender Violence Advocate (Duty IGVA)
Location: Lambeth, London
Salary: £23,085.69 per annum, inclusive of London weighting allowance
Contract type: Part Time, Permanent
Hours: 30 hours per week (Tuesday-Friday). Please note that the the operating hours of the service are 8AM- 6PM Monday- Friday with the expectation to work on some days 8- 4pm or 10- 6pm to cover.
This is an opportunity to join Refuge as a Duty Independent Domestic Violence Advocate to be the first point of contact for women who are impacted by domestic violence. You will work closely with victims of domestic abuse from the point of crisis and other gender-based abuse to provide high quality independent support to survivors all risk levels and their children..
In this role you will be part of a busy team. You will be the first point of contact for survivors who have been referred to the Gaia Centre. The duty IGVA will be responding to daily enquiries (specify from whom- public, agencies, individuals? over the phone and email as well as contacting survivors, assessing their risks and needs.
The duty IGVA will be responsible for carrying out and implementing safety plans and needs and will ensure an effective handover to the over to the relevant GAIA team for ongoing support. The post holder will also empower survivors by providing them with emotional, practical and personal welfare support. You will ensure that survivors are provided with a safe, supportive and welcoming environment, enabling them to access their rights, make decisions and increase their life options. The job involves working within a multi-agency framework consisting of the MARAC and local partnership protocols and procedures that prioritise the safety of survivors.
As part of this role, you will be required to participate in an out-of-hours on call rota.
Please note that this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
Closing Date: 09:00am 7 July 2025
Interview Date: 16 and 17 July 2025
Refuge is the UK’s largest provider of specialist services, and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development.
Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.
The client requests no contact from agencies or media sales.