Community and events team manager jobs in hoylake, wirral
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Imagine This is the only UK charity solely dedicated to supporting the mental wellbeing of seriously ill children and their families. Founded in 2014 by actors Sarah Parish MBE and Jim Murray MBE in memory of their first daughter Ella-Jayne, the charity has rebranded from The Murray Parish Trust to Imagine This in 2025. The charity is now leading a national movement to address a hidden mental health crisis in seriously ill children.
There are one million children in the UK facing life-limiting, life-threatening, and serious chronic conditions. These children are at much higher risk of long-term mental health difficulties that can become more complex and difficult to treat, on top of living with often complex medical needs. Imagine This provides imaginative, innovative and empowering projects to help them navigate their journey with connection, resilience and hope. Our vision is to reach every seriously ill child, and their families, across the UK by 2035, delivering diverse and impactful projects in hospitals, hospices and community settings.
This role will be responsible for the development and delivery of public fundraising and engagement activities, building new and existing relationships with community, individual and business supporters. You will be the first point of contact for the charity, providing exceptional administration and an outstanding supporter experience. You will also proactively secure new support, and be involved in wider campaigns and events, to help the charity significantly grow income year on year.
We are looking for a proactive individual to join our small team. Someone with an eye for detail in data and administration. You will be ambitious and entrepreneurial, with real vision and a passion for the cause. You will be resilient and collaborative, someone who is highly organised with the ability to juggle a diverse and high workload. We are looking for someone who prides themselves on delivering exceptional stewardship to build new and long-lasting relationship with supporters, whilst also continuously seeking new opportunities to grow income.
KEY RESPONSIBILITIES
Engagement
- Build rich relationships through exceptional and inspirational stewardship to increase retention, average gift and supporter experience.
- Organise acquisition/engagement events and campaigns (online and in-person), showcasing our projects and creating a deeper connection with the charity.
- Serve as the primary point of contact to the public, responding promptly to all enquiries, providing information, advice and support.
- Identify fundraising stories to enhance marketing/communications activity.
Fundraising
- Proactively secure new support from businesses, individuals and community groups using a planned process of cultivation, conversion and stewardship - including: 1. Businesses: charity of the year, staff fundraising, sponsorship. 2. Community: individual fundraising, schools, groups, official charity for third party events. 3. Individuals: one-off/appeals, regular giving, in-memoriam/celebration and legacies
- Create engaging fundraising campaigns that increase profile, secure new support and increase income.
- Proactively identify opportunities for retaining, growing or diversifying income from existing supporters.
- Actively network to raise the profile of the charity and identify opportunities for new support.
- Recruit, support and coordinate volunteers to support for fundraising and engagement activity.
Data/administration
- Ensure prompt and effective supporter communications, particularly when thanking donations.
- Maintain accurate, compliant data in our CRM (Donorfy), growing the database and improving data quality.
- Use data insight to prepare reports and analyse performance to identify trends and opportunities.
- Monitor/evaluate income and KPIs making recommendations for remedial action or growth opportunities.
- Prepare Quarterly reports for the Board, and upon request.
- Ensure compliance with relevant legislation and the Fundraising Code of Practice.
To apply, please share your CV and a supporting statement sharing why you are interested in this job, and how you meet the job description/person specification with evidence/examples wherever possible.
The client requests no contact from agencies or media sales.
First Give inspires young people to make a difference to causes they care about. We work in partnership with secondary schools, providing a scheme of work that guides an entire year group of students to engage with local charities and causes, and then carry out social action (fundraising, raising awareness, campaigning, volunteering) in support of them.
At the end of each programme, a celebratory School Final is held, where groups representing each class deliver presentations about their projects - with one group winning a First Give grant of £1,000 for their chosen charity.
Our vision is of motivated and equipped young people using their skills to make the lives of others in their community better. Our values inform what we do at First Give. We are:
- Altruistic
- Inspiring
- Empowering
- Collaborative
- Professional
Programme Delivery Officer role
We are seeking a motivated and enthusiastic candidate to join our Programmes Team as a Programme Delivery Officer. PDOs are responsible for supporting and coordinating the delivery of First Give in up to 50 schools, ensuring smooth running of the programme, providing guidance and troubleshooting for the Lead Teachers.
The role is home-based, in Yorkshire, with regular travel to schools across the county and occasional forays to schools in the North-West. Several times a year travel will be required to London, where our office is based.
- Contract: 18-month FTC
- Salary: £26,840
- Location: Home-based, with travel as required
- Reporting to: Programme Manager
Key responsibilities
- Provide logistic and programme support to teachers delivering the First Give programme at their school, including but not limited to:
- an introductory Programme Call with the Lead teacher;
- delivering a briefing to class teachers;
- troubleshooting via phone and email;
- booking in First Give facilitated sessions
- Ensure all programmes are delivering all core elements of the First Give programme
- Update and monitor Salesforce to track programme delivery
- Liaise with freelance facilitators to ensure events at schools are effectively staffed
- Deliver Launch Assemblies, Workshops and First Give Finals in partner schools
- Collect data for monitoring (student surveys, teacher surveys, identifying potential stories of impact, writing programme reports)
- Ensure prompt delivery of any programme resources required by schools (including Coursebooks and other physical resources)
- Support in the collection and distribution of comms via social media, newsletters and other formats to raise awareness of First Give’s work
- Support with wider team projects as and when is necessary
This job description gives an outline of key duties and is not intended to be an exhaustive list. The post holder may be asked to take on other relevant responsibilities as reasonably requested by their line manager.
Safer recruitment
Safer recruitment and safeguarding is of paramount importance to us, as an organisation that works with and for young people. The successful candidate will be made a conditional offer subject to two references (one of which must be your most recent employer) and any offer of employment will be subject to a DBS check.
Person Specification
Essential
- Passionate about young people and their potential to drive social change
- Experience developing strong relationships with remote and external stakeholders
- Experience managing and supporting a large caseload of “client” relationships
- Experience delivering lessons, workshops or other sessions with young people
- Superb organisation and prioritisation skills
- Strong presentation and public speaking skills
- Strong facilitation and workshop skills
- Excellent communication skills (both written and verbal)
- Excellent attention to detail
- Willingness to travel around Yorkshire and beyond as required, with a clean and current driving licence
- Proactive, independent worker able to work well alone and as part of a team
Desirable
- Experience of working in a remote, decentralised team
- Experience in a customer service role
- Experience of working in the secondary education sector/with teachers
- Experience of using Salesforce
Why work for First Give?
First Give provides many benefits and prides itself on how it treats its staff. Our benefits include:
- 25 days of annual leave plus bank holidays, excluding bank holidays.
- Three additional days between Christmas and New Year given to staff gratis. An additional day off for your birthday in addition to your annual leave allowance.
- Access to Health Assured (health and wellbeing) Employee Assistance Programme.
- Generous training and professional development budget, with regular training offered through the Pears Foundation.
- As you will use your personal mobile for work, First Give provides a phone allowance to contribute towards your mobile costs.
- Team socials throughout the year.
The students we work with come from a diverse range of backgrounds, and so do we. We want to ensure that we are recruiting, retaining and promoting a diverse mix of colleagues. By fostering a diverse and inclusive culture, we will empower our teams to achieve our vision drawing on the broadest possible range of experiences. We therefore particularly encourage applications from candidates from minoritised groups currently underrepresented on our executive team, particularly black and minority ethnic and disabled candidates.
Application process
Please fill out the Microsoft form by clicking the 'Redirect to recruiter' button. The form includes a statement of how you fulfil the specification above, and why you want this role at First Give. Please also fill out our equality & diversity monitoring form as signposted (this will not be linked to your application).
- Application closes: Sunday 12th October 9pm
- Interviews: Tuesday 28th October
- Start date: January 2026
Creating opportunities where young people are inspired and empowered to give their time, money or skills to charities and causes that they care about

The client requests no contact from agencies or media sales.
JOB TITLE: Membership Executive (Wales and Ireland)
CONTRACT: Permanent, Part Time (21 hours per week)
ORGANISATION: Royal Life Saving Society UK (RLSS UK)
DEPARTMENT: Membership & Education
LOCATION: Home/Field based *with regular travel throughout Wales and Ireland, and to RLSS UK HQ, where required
REPORTS TO: Membership Manager
SALARY: Grade E £27,308 (pro rata)
ROLE OVERVIEW
We are seeking a self-motivated, personable, and enthusiastic individual to work as part of a team to support and grow our lifesaving clubs as well as developing and grow recognition of and participation in Lifesaving Sport.
Pivotal to the role will be the collaboration with external agencies and clubs in Scotland, to strengthen and publicise our water safety education throughout the region together with supporting the needs of clubs in the region.
KEY TASKS, ROLES, AND RESPONSIBILITIES
- To build and maintain productive relationships with organisations involved in the field of water safety, particularly with Water Safety Wales, Water Safety Ireland and associated partners including attendance at relevant meetings
- To actively recruit and increase the number of clubs affiliated to RLSS UK
- Understand the water safety and drowning prevention geographical landscape across Wales and Ireland and actively seek to enhance lifesaving provision in areas of low activity
- In partnership with the Volunteering and Events Team and Sports Committee, continue to develop and grow participation in Lifesaving Sport
- Support clubs to achieve and maintain the appropriate accreditation in line with RLSS UK requirements and policies
- Support clubs to ensure they have the appropriate status, governance, and structure to enable them to be sustainable and effective
- Support clubs, branches and working groups to offer effective pathways for the development of talent, growth, and retention of members
- Support clubs to ensure they are compliant with the safeguarding requirements set out by RLSS UK
- To support clubs to have an affective and appropriate workforce in place, including supporting them to recruit, train and retain
- Contribute to RLSS UK’s Equality, Diversity, and Inclusion work to ensure affiliated clubs grow their capability to ensure every community enjoys water safely
- Ability to attend occasional evening events
OTHER DUTIES & RESPONSIBILITIES
- Lead on and support ad hoc projects as required
- Contribute to the successful operation of the charity by undertaking such other tasks as may from time to time be required including all other duties reasonably associated with your role, as directed by the Line Manager.
- To demonstrate and uphold the Society’s values and behavioural standards
- Proactively participate in the Society’s equality, diversity, and inclusion (EDI) initiatives and training, and to promote a culture of respect and inclusion for all staff and customers
- Ensure compliance with UK GDPR and the Data Protection Act 2018 by complying with internal information governance policies and maintaining up to date as part of RLSS UK’s compliance programme.
This job description is not to be regarded as exclusive or exhaustive. It is intended as an outline indication of areas of activity and responsibility and will be amended in light of the changing needs of the organisation.
PERSON SPECIFICATION
Essential Relevant Experience, Skills and/or Aptitudes
- Experience of working with volunteers and sporting clubs
- Experience of planning, prioritising, and managing a varied work programme and number of projects
- Experience of effective liaison with external stakeholders to deliver outcomes and impact
- Able to communicate effectively with people at all ages and all levels
- High level of computer literacy
- Excellent accuracy in numeracy and literacy
- Ability to act on own initiative and to work as part of team with excellent interpersonal skills
- A positive ‘can do’ attitude
Desirable Relevant Experience, Skills and/or Aptitudes
- An understanding of lifesaving and water safety sector/community
- An understanding of the aquatic sector and the structure of lifesaving clubs across the UK and Ireland
- Demonstrable experience of increasing participation in underrepresented groups
- Experience of working with governing bodies
- Sport or Community Development qualification
- Demonstrable experience of running or being involved in a sport club
- Ability to adopt a flexible approach to work to meet the needs of the role
YOUR STRENGTHS
- Personable – You can communicate effectively with people at all ages and levels.
- Relationship Building – You can develop positive and long last relations with clubs, organisations, and partners.
- Flexibility – You remain adaptable and flexible in the face of unfamiliar or changing situations.
- Empathy – You readily identify with other people’s situations and can see things clearly from their perspective.
- Initiative – You take independent action to make things happen and to achieve goals.
- Resilience – You deal effectively with setbacks and enjoy overcoming difficult challenges.
- Optimism – You remain positive and upbeat about the future and your ability to influence it to your advantage.
- Developing Others – You promote other people’s learning and development to help them achieve their goals and fulfil their potential
YOUR APPLICATION
Please send your CV and a Cover Letter outlining why you should be our next Membership Executive (Wales and Ireland)
Closing Date – 5pm, Wednesday 15 October 2025
Interview Date – w/c Monday 20 October 2025 our Worcester Head Office (subject to change)
WHAT RLSS UK CAN OFFER YOU
RLSS UK is a national Charity based in Worcester, and we offer great staff benefits including -
- Annual Leave based on 27 days + Bank Holidays + a discretionary day off for your birthday
- Private Medical Scheme*
- Enhanced Society Sick Pay*
- Eye Care*
- Employee Assistance Programme via Health Assured
- Life Assurance Scheme
- Howdens Sports Benefits/Perks at Work
- Free RLSS UK Membership
- Free tea and coffee at HQ, including access to our wonderful Coffee Machine
- Free on-site parking when working from HQ
- Company Events and more!
*Subject to eligibility criteria
Should you wish to discuss the role, any reasonable adjustments you may require throughout the recruitment process, or have any questions, please get in touch where a member of the RLSS UK HR Department will be happy to help.
RLSS UK are a Disability Confident Committed Employer and an INclusive Worcestershire Leader.
It is our vision to have nations without drowning where everyone can safely enjoy being in, on or near water.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Reports to: Head of Policy and Research
Preferred timezone: Brussels-based preferable, or within CET +/-2.
Deadline: 10th October
About Climate Catalyst
Climate Catalyst is a U.S. based non-profit dedicated to galvanising the collective power of business, investors, and civil society to influence and accelerate policy change in Asia and Europe. We work to strengthen collaboration and mobilise new actors on pivotal climate challenges to build power and compel political leaders to act at the speed and scale needed to tackle the climate crisis. We do this by:
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Working behind the scenes with stakeholders in Europe and Asia to identify critical climate issues where action to date has been limited and collaboration potential is high.
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Bringing together renowned experts and new entrants to share ideas, and design and deliver creative campaigns that secure decisive changes in national and regional policy to deliver sectoral tipping points and secure significant emissions reductions.
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Advising on strategy, bringing creative communications, advocacy and movement building expertise to build power across the climate community to catalyse action.
To date, we’ve used this model successfully to build a strong and empowered communications network to challenge dominant narratives holding back progress in tackling the climate impact of aviation, to mobilise the business community in support of the EU Nature Restoration Law, the first legislation for peatlands restoration across Europe, and to spark action in India that led to commitment from the Ministry of Steel to develop green steel policy.
About The Role
The Programme Manager will form part of our European programme team, working closely with our functional leads to deliver impactful strategies that target emissions reductions from heavy emitting industries in the EU. This role will focus mainly on the issue of Chemicals Decarbonisation - where experience is preferable but not required - and take the lead on delivering EU-targeted activities and outputs. This role is initially set as a 12-month contract, with potential to extend, and will report into our Head of Policy and Research.
What you will do
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Work with Climate Catalyst colleagues and partner organisations to develop policy options, positions and recommendations for European chemicals and to ensure effective engagement of business across different stages of our campaigns;
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Identify policy options and contribute to determining strategic policy positions and recommendations for decision-makers and those who influence them.
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Strengthen and build relationships of trust with key businesses, business NGOs, trade associations and other private sector actors
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Conduct stakeholder mapping, research, and analysis to identify strategies and tactics to effectively engage businesses and potentially investors in support of our policy objectives.
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Build knowledge in the field of decarbonising chemicals, with a specific focus on policy mechanisms such as the EU Emissions Trading System and Carbon Border Adjustment Mechanism.
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Lead strategies with partners for successfully targeting and engaging businesses to achieve goals and objectives to influence government policy
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In collaboration with partners, strategically engage C-suite executives and senior business leaders in support of campaign objectives, drawing on your network and the networks of other colleagues and partners as relevant
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Keep track of climate policy, technology, and economic trends pertaining to the private sector internationally, and specifically in Europe.
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Engage subject-matter experts, consultants, and researchers as necessary to support our strategies.
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Produce business-orientated outreach and policy advocacy materials – including memos, brief reports, letters of commitments, talking points, and speeches for business leaders.
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Produce scopes and terms of reference for targeted research on essential chemicals which will shed light on trade offs and influence our target audience.
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Represent Climate Catalyst at relevant events and forums organised by partners and businesses associations.
What You Would Bring
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At least five years of demonstrated experience in engaging businesses towards policy advocacy relating to climate change issues.
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Experience engaging with EU policy-making processes
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Experience of working in multi-disciplinary teams to deliver on organisation-wide strategies.
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Knowledge and understanding of the key issues pertaining to decarbonisation of the chemicals sector or other industrial decarbonisation policies and areas pertinent to Europe.
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Strong initiative and an ability to work both autonomously as well as within a team.
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Strong interpersonal and communication skills including the ability to distil complex issues for a lay audience.
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Ability to establish and maintain strong working relationships with the network of civil society organisations and progressive businesses.
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Awareness of the potentially diverse opinions and voices of Climate Catalyst’s partners and ensure they are taken into account in our policy positions and recommendations.
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Ability to adapt and respond positively in circumstances where priorities need to shift quickly, and be open to working on different issues over time.
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Humble, with low ego and ready to roll up your sleeves.
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Committed to our values of courage, collaboration, diversity and learning.
Additional Information
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This role is fully-remote, with a stipend available for use of co-working spaces.
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Our working language is English. Fluency in an additional European language is highly valued.
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This position requires travel. We anticipate at least two international work trips during the contract period. It will also likely require travel to EU Institutions in Brussels, as well as to events and meetings with European partners.
Compensation + Benefits
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Pay is competitive in all hiring regions. The salary for this role in EUR is €62,000
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Benefits include: health insurance, stipends for wellness and phone/Wi-Fi, professional development, co-working space coverage, generous pension contribution and more. For more information about working with us at Climate Catalyst, visit our website.
Diversity at Climate Catalyst
Climate Catalyst aims to design inclusive strategies to meet our objectives. We recognise that the only way to deliver on this is to build a diverse team composed of individuals with varying backgrounds, experiences, and perspectives. We encourage applicants from historically marginalised and currently underrepresented groups in the climate movement to apply.
Equal Employment Opportunities
Climate Catalyst is an equal opportunity employer and complies with all applicable employment opportunity laws prohibiting discrimination. We welcome applications from all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, citizenship status, disability, genetic information, veteran status, or any other basis protected by applicable law.
How to Apply
To apply, please upload a cover letter of no more than one page outlining interest in the role and your CV to this application page.
The client requests no contact from agencies or media sales.
WDC’s Games For Waves initiative engages the gaming and streaming communities to raise funds and awareness for whale, dolphin and ocean conservation. The Influencer Lead will help drive this mission by developing strategic digital fundraising events, managing relationships with creators and influencers, and creating impactful content.
A world where every whale and dolphin is safe and free


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join Savera UK
Are you passionate about human rights and committed to ending ‘honour’-based abuse (HBA) and harmful practices? We are seeking an Education & Youth Development Coordinator to develop and deliver our Education and Youth Engagement project and programmes for campaigning and awareness raising on ‘honour-based abuse (HBA) and harmful practices.
The Role
This is a rewarding role where you will:
- Overall responsible for managing and coordinating the Education and Youth development programme, part of the Training and Education project.
- Develop and support the youth education programmes, and support the Training & Development Manager with any other relevant training and community engagement
- Work with Savera UK Youth Collectives to develop and ensure meaningful youth participation and delivery of projects and programmes that align with Savera UK’s mission to end ‘honour’-based abuse (HBA) and harmful practices.
- To work closely with the wider Savera UK team to collaborate and assist with any relevant information around education and youth engagement
About You
We’re looking for someone with:
- Passionate advocate for human rights and social justice.
- Able to manage challenges effectively while modelling self-care.
- Experience and expertise in working with young people within education and community settings
- Demonstrate excellent skills in projects and programme development, management and delivery
- Ability to use creativity as a form of engagement
- High levels of integrity, professionalism, and confidentiality
- Inspire and embrace change
- Innovative, adaptable, and solutions-focused
What We Offer
- 28 days annual leave (plus bank holidays)
- Wellbeing support and external supervision
- Ongoing training and development opportunities
- Employer pension contribution (3%)
Equality & Occupational Requirement
This post is open to anyone who is passionate and committed to ending HBA and harmful practices and human rights. We welcome applications from all backgrounds.
Please send us your CV, cover letter and equal opportunities form. Please ensure that your cover letter tells us how your skills and experience meet the role requirements.
Applications will be reviewed on a rolling basis, with first interviews taking place in September 2025. The advert may close early if a suitable candidate is appointed, so early applications are strongly encouraged.
If you would like an informal discussion about the role before applying, please contact us.
If you need any adjustments during the recruitment process, please let us know at the time of applying
We will end ‘honour’-based abuse and harmful practices.
The client requests no contact from agencies or media sales.
Land, and the way that it is owned and managed, impacts on all of us. It has different places in all of our histories, whatever our backgrounds or heritage, whether our experience is of public or private ownership, colonialism, dispossession, or migration, the difficulties of making a living in a rural economy or the daily impacts of urbanisation and gentrification. How we currently own, manage and make decisions about land lies at the heart of many of our current social, economic and environmental challenges and injustices.
Shared Assets works with people and land for a just future.
We undertake advice & support, research, movement building, communications and resourcing work to support, mobilise and advocate for the development of models of managing land that create shared social, economic and environmental benefits. We see systems change as a core value of our work and seek to be transformative, both through externally-facing projects and internal approaches and ways of working.
Our research work supports collective learning related to working on and with the land. We communicate our findings through articles, blogs, podcasts, reports, events, and more - building a shared evidence base to support the development of a just land system. Through our research, we seek to make an impact at a local and a systemic level. We want to create conditions that allow people and communities to thrive, and promote care for the land and environment. We do this work on both a commercial and grant funded basis.
The role holder will lead the full range of Shared Assets’ research projects, from scoping and design through to delivery, follow up and evaluation. They will need to have experience of designing and carrying out research and learning activities with a wide range of partners - including academics, community groups, NGOS and local authorities - in collaborative ways. In the past we have worked on research projects of many scales - from large European Union funded consortia, to smaller, one-off pieces which help a local authority or community organisation move forward with their work. Often our research work involves collaborating with a group of other civil society organisations to provide evidence of why change in the land, food and farming system is needed, and generate action on these issues.
The main areas of work are to: manage and deliver funded research projects (or projects with a research component) with partners, reflect with colleagues on what we are learning within and across workstreams as an organisation and sector, use this knowledge to create new ideas for research work, and support fundraising for these, as part of our ‘infrastructure’ role.
For more details please see the full application pack. Apply before 10am on Monday 27th October.
The client requests no contact from agencies or media sales.
Together for Short Lives is a charity that makes sure seriously ill children and their families get the care they need, especially at the end of life. We work closely with families, care professionals, and services to improve children’s palliative care. We also speak up to government leaders and decision-makers to help make sure families have access to the best support when they need it.
About the Role
As a Kentown Family Service Coordinator, you will be the first point of contact for families referred into the Kentown programme, helping them navigate health, social care, and voluntary sector services. You will:
- Carry out family needs assessments and co-develop personalised support plans with families.
- Build strong local relationships with health, education, and community services to ensure families can access the help they need.
- Promote the work of the Kentown Programme and Together for Short Lives and raise awareness of children’s palliative care in the region.
- Support family engagement events, training opportunities, and ongoing evaluation of the programme’s impact.
- Work collaboratively with the Kentown team, sharing learning and best practice across regions.
- This is a home-based role with travel across Lancashire, Cumbria, and Manchester.
About You
We’re looking for someone with experience in health, social care, or education who is passionate about supporting families. You will bring:
- Experience working directly with children, young people, or families with complex needs.
- Strong communication and relationship-building skills with families and professionals.
- The ability to assess needs, coordinate support, and signpost families to the right services.
- Confidence in collecting feedback and supporting events or activities for families.
- A proactive, compassionate, and organised approach, with good IT and record-keeping skills.
- A full driving licence and willingness to travel are essential.
We exist to ensure every seriously ill child and their family gets the high-quality children’s palliative and end of life care





The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Are you a talented communicator who shares our passion for using scientific evidence to benefit the lives of animals? Can you help us to disseminate knowledge about animal welfare to a wide range of audiences?
We, the Universities Federation for Animal Welfare (UFAW) and the Humane Slaughter Association (HSA), are two sister charities focused on the promotion of scientific, evidence-based approaches to animal welfare. We fund research, support the animal welfare science community, and advocate for evidence-based improvements to animal welfare worldwide. Communicating animal welfare science to both specialist audiences and the wider public is key to turning knowledge into real-world improvements in animal welfare. We are seeking a Scientific Communications and Content Assistant to join our talented Scientific Communications Team during an exciting period of growth and change for both charities.
The Scientific Communications and Content Assistant will support us to deliver our scientific communications strategy by helping to draft, design and publish engaging content for our print and digital platforms. This includes assisting with the creation of visual and written content that effectively convey complex scientific information to our diverse audiences.
The role will report to our Scientific Communications and Outreach Manager and work closely with the Public Affairs Lead and other internal teams to create engaging content for our audiences. We are seeking candidates with strong written, editing and visual skills, attention to detail, and the ability to collaborate with subject matter experts to ensure accuracy and clarity.
The ideal candidate will enjoy working as part of our small multi-disciplinary team and be confident to work unsupervised when necessary. You will be happy working across multiple projects, adapting to different communication styles and priorities, and keeping messaging clear and consistent across varied audiences.
This role will be home-based. Because we’re based in the UK, the appointee will need to be UK-based and legally entitled to work in the UK. You will be expected to occasionally attend our offices in Hertfordshire to carry out duties as required and attend meetings. Travel costs and subsidence will be covered for you in these situations. The role may also require occasional travel within the UK and possibly overseas for events and other relevant activities - some of which may occur at weekends or in the evening.
What you’ll be doing
- Drafting copy, designing graphics/visual materials (eg using Canva) and producing content for print, web, email, and social media
- Overseeing the Charities’ day-to-day social media activity, including scheduling posts, monitoring channels, and responding to engagement.
- Assisting with the creation and dissemination of the Charities’ content including but not limited to press releases, newsletters, and digital campaign materials.
- Liaising regularly with internal teams to stay up to date on the Charities’ activities and to plan and schedule content across channels.
- Monitoring social media analytics and Mailchimp performance metrics to support reporting and strategy development.
- Collaborating with internal teams, for example Fundraising, to ensure consistent messaging and branding.
- Occasionally creating, editing and publishing video content.
- Liaising with external agencies, partners and stakeholders.
- Ensuring all materials and communications are accessible and inclusive.
- Occasionally travelling within the UK and overseas for conferences, meetings and other events - some of which may take place during evenings or weekends.
What we’re looking for
- Proven experience in digital communications, content creation and social media.
- Demonstrable writing and editing skills with a high level of accuracy and attention to detail.
- Proficiency in using social media platforms (eg LinkedIn, Facebook, BlueSky and YouTube) and scheduling tools such as Hootsuite.
- Experience using graphic and content design tools such as Canva.
- Ability to monitor, analyse and interpret performance analytics from platforms including Mailchimp, social media, Hootsuite etc.
- Proven organisational and time management skills.
- Experience of working collaboratively with diverse teams, with well-developed interpersonal skills.
- Knowledge of and commitment to inclusion and accessibility.
- Experience working within brand and tone of voice guidelines.
- Experience creating content tailored to a diverse range of audiences and stakeholders.
- An understanding of and comfort with the Charities’ approach to animal welfare which includes co-operation with the livestock and slaughter industry, as well as laboratory animal researchers. Whilst both charities promote the highest standards of animal welfare, they do not oppose the use of animals by humans for research or food.
It would be great if you have
- Experience working in a charity or non-profit environment.
- A background in science such as a BSc or relevant experience in a scientific charity or setting.
- Knowledge of animal welfare science and practices.
- Familiarity with website content management systems such as WordPress.
- Experience creating and editing video content.
- Understanding of policy communications or advocacy work.
- Understanding of SEO, engagement metrics, and digital advertising.
How to apply
Please submit your CV and a covering letter (of no more than two pages of A4) that describes how your knowledge, skills and experience meet the requirements of our role. Applications close at 23:30 BST on Sunday 19 October.
First round interviews will be held online on 3 November 2025, and second round interviews held in London on 10 November 2025.
We use anonymous recruitment at the screening stage to enable an inclusive recruitment process.
What we can offer you
- 25 days annual leave increasing to 30 days after ten years of service*.
- Flexible working, including opportunities to work from home.
- Day one employer pension contributions of 8% of salary, into our pension scheme.
- Access to AonProtect Assistance which includes access to counselling services, legal, tax, medical and bereavement advice
- Access to Mental Health First Aiders with two wellbeing days* per year to rest, recharge, and focus on mental, emotional, or physical health - without using annual leave.
- Optional childcare salary sacrifice scheme.
- Pet bereavement leave.
- Generous sick pay policy.
- Training and development opportunities.
*Pro-rata for part-time employees.
Please submit your CV and a covering letter (of no more than two pages of A4) that describes how your knowledge, skills and experience meet the requirements of our role. Applications close at 23:30 BST on Sunday 19 October.
The client requests no contact from agencies or media sales.
Location: Home-based (Scotland)
Job Type: Full time, 37.5 hours
Contract Type: Fixed Term Contract
Salary: £33,256 - £36,951 per annum
Benefits:27 days holiday bank holidays (pro rata for part time roles), perk scheme access, life assurance, paid compassionate leave, enhanced sick pay, Cycling UK membership plus many more staff benefits.
There’s never been a better time to join the team at Cycling UK! We have launched an ambitious new strategy – and we want you to be part of it. There are loads of reasons to love cycling, even if you’re not someone who cycles. From cutting pollution, to making us healthier and happier, cycling can help us all thrive.
The Cycle Access Fund (CAF) provides capital grant funding to organisations in Scotland to support the purchase and repair of cycles for use by individuals who would not otherwise have access to a bike. We’re looking for a highly organised and motivated Senior Project Officer to help manage this impactful project and ensure the effective dispersal of funding.
This is a collaborative role that will suit an organised, proactive individual with solid experience of using Microsoft Dynamics 365 to monitor and manage projects. Managing external stakeholders and multiple grant applications is a key part of ensuring the continued success of this programme, so strong prioritisation skills are essential.
If you are enthusiastic about supporting communities and improving access to cycling, we want to hear from you!
Explore the attached job description for full details on this exciting opportunity. Complete the application form expressing why you are the right candidate for this opening. Focus on gearing your supporting statement to exemplify how your skills and experience match the requirements of the role, directly referring to the person specification. This enables the selection panel to assess your relative strengths against the specified criteria.
This a 12-month maternity cover fixed term contract. The role is home based in Scotland.
Applications close at 9:00am on the closing date shown
You may also have experience in the following: Project Officer, Programme Management, Project Manager, Policy Manager, Project Management, Development Manager, Project Delivery, Event Management, Marketing, Fundraising, Health, Sport, Fitness, Cycling, Charity, Charities, NFP, Not for Profit, etc.
REF-224 039
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Camwch i mewn i daith drawsnewidiol gyda Cyfleodd Dysgu mewn addysg
Step into a transformative journey with Working Options. We're on a mission to empower young people aged 14–19 across the UK — and you can help make a real difference.
Over the past 18 months, our team has been building a movement of support for young people across Wales, having a significant impact on their life chances and working towards the aim of inspiring every young person in the country.
So far, we’ve already reached 19,000 students in-person and are connected with a third of all Welsh state secondary schools and colleges. In 2025, we’re aiming to reach 13,000 more young people — and we’re looking for a passionate colleague to help us make that happen.
About the role
As North Wales Project Coordinator, you’ll play a crucial role in:
- Connecting volunteers with schools and colleges, ensuring young people benefit from inspiring talks and workshops.
- Developing and maintaining strong relationships with schools, employers, and volunteers.
- Listening and adapting to the needs of young people, ensuring our programme creates real value for them and the stakeholders we work with.
You’ll be part of a flexible, entrepreneurial, and collaborative team that works remotely across Wales but comes together for events, volunteer training, school meetings, and team meet-ups. We set high expectations for ourselves and each other, value individual contributions, and celebrate shared success.
We’re seeking someone who is:
- Passionate about helping young people succeed.
- Fully committed to equality, diversity, and inclusion.
- Self-motivated and proactive, with a “can-do” attitude.
- Highly organised, able to juggle multiple priorities and meet deadlines.
- Skilled at building strong relationships, particularly with schools and colleges.
- Resilient, tenacious, and excited by new opportunities.
- Creative and open to trying new ideas.
- Ambitious for themselves and the charity.
- Confident with technology and has strong computer literacy.
Desirable:
- Experience within educational settings or working with young people in Wales.
- The ability to communicate in the medium of Welsh.
Essential:
- Based in North Wales, or locations within England that are near to the border (e.g. Liverpool, Chester, Manchester)
- While not required, we particularly welcome applications from people who have experienced some of the challenges young people across Wales face today.
At Working Options, we believe in:
- Empowering volunteers to deliver high-quality talks and workshops.
- Providing a first-class service for schools that trust us with their students.
- Supporting each other to innovate, grow, and make real impact.
You’ll be joining a team that’s already changing lives — but we’re just getting started. With your help, we can reach even more young people and open up new opportunities for their future.
If this sounds like the right environment for you, we’d love to hear from you.
Good luck with your application!
Sue Maskrey
Chief Executive, Working Options in Education
_____________
Disgrifiad swydd
Camwch i mewn i daith drawsnewidiol gyda Working Options mewn addysg
Camwch i mewn i daith drawsnewidiol gyda Working Options. Rydyn ni ar genhadaeth i rymuso pobl ifanc 14–19 oed ledled y DU — a gallwch chi helpu i wneud gwahaniaeth gwirioneddol.
Dros y 18 mis diwethaf, mae ein tîm wedi bod yn datblygu mudiad o gymorth i bobl ifanc ledled Cymru, gan gael effaith sylweddol ar eu cyfleoedd bywyd a gweithio tuag at y nod o ysbrydoli pob person ifanc yn y wlad.
Hyd yn hyn, rydyn ni eisoes wedi cyrraedd 19,000 myfyriwr wyneb yn wyneb ac wedi cysylltu â thraean o holl ysgolion uwchradd a cholegau'r wladwriaeth yng Nghymru. Yn 2025, ein nod yw cyrraedd 13,000 yn fwy o bobl ifanc — ac rydyn ni'n chwilio am gydweithiwr angerddol i'n helpu i wireddu hynny.
Ynglŷn â'r rôl
Fel Cydlynydd Prosiect Gogledd Cymru, byddwch yn chwarae rôl hanfodol mewn:
- Cysylltu gwirfoddolwyr ag ysgolion a cholegau, gan sicrhau bod pobl ifanc yn elwa o sgyrsiau a gweithdai sy'n ysbrydoli.
- Datblygu a chynnal perthnasau cryf ag ysgolion, cyflogwyr, a gwirfoddolwyr.
- Gwrando ar ac addasu i anghenion pobl ifanc, gan sicrhau bod ein rhaglen yn creu gwerth gwirioneddol iddyn nhw a'r rhanddeiliaid rydyn ni'n gweithio â nhw.
Byddwch chi'n rhan o dîm hyblyg, entrepreneuraidd, a chydweithredol sy'n gweithio o bell ar draws Cymru ond sy'n dod at ein gilydd ar gyfer digwyddiadau, hyfforddi gwirfoddolwyr, cyfarfodydd ysgolion, a chyfarfodydd tîm. Rydyn ni'n gosod disgwyliadau uchel i ni ein hunain ac i'n gilydd, yn gwerthfawrogi cyfraniadau unigolion, ac yn dathlu llwyddiant a rennir.
Rydyn ni'n chwilio am rywun sydd yn:
- Angerddol dros helpu pobl ifanc i lwyddo.
- Hollol ymrwymedig i gydraddoldeb, amrywiaeth, a chynhwysiant.
- Hunangymhellol a rhagweithiol, gydag ymagwedd "gallaf wneud".
- Hynod drefnus, yn gallu cydbwyso sawl blaenoriaeth a glynu wrth derfynau amser.
- Medrus wrth feithrin perthnasau cryf, yn enwedig gydag ysgolion a cholegau.
- Gwydn, taer, ac yn gyffrous am gyfleoedd newydd.
- Creadigol ac yn agored i roi cynnig ar syniadau newydd.
- Uchelgeisiol, yn bersonol ac ar ran yr elusen.
- Hyderus o ran technoleg ac yn meddu ar lythrennedd cyfrifiadurol cryf.
Dymunol:
- Profiad mewn lleoliadau addysgol neu weithio gyda phobl ifanc yng Nghymru.
- Y gallu i gyfathrebu drwy gyfrwng y Gymraeg.
Hanfodol:
- Wedi'i leoli yng Ngogledd Cymru, neu leoliadau yn Lloegr sy'n agos at y ffin (e.e. Lerpwl, Caer, Manceinion)
- Er nad yw'n ofynnol, rydyn ni'n croesawu'n benodol ceisiadau gan bobl sydd wedi profi rhai o'r heriau mae pobl ifanc ledled Cymru yn eu hwynebu heddiw.
Yn Working Options, rydyn ni'n credu mewn:
- Grymuso gwirfoddolwyr i gyflwyno sgyrsiau a gweithdai o safon.
- Darparu gwasanaeth o'r radd flaenaf i ysgolion sy'n caniatáu i ni weithio gyda'u myfyrwyr.
- Cefnogi ein gilydd i arloesi, tyfu, a chael effaith go iawn.
Byddwch chi'n ymuno â thîm sydd eisoes yn newid bywydau — a dim ond dechrau arni ydyn ni. Gyda'ch help chi, gallwch gyrraedd hyd yn oed yn rhagor o bobl ifanc ac agor cyfleoedd newydd ar gyfer eu dyfodol.
Os yw hyn yn swnio fel yr amgylchedd cywir i chi, byddem wrth ein boddau yn clywed gennych chi.
Pob lwc gyda'ch cais!
Sue Maskrey
Prif Weithredwr, Working Options in Education
The client requests no contact from agencies or media sales.
This role will play a key part in supporting MMHA’s successful campaigning, including supporting our maternal mental health councils project, and helping drive change so that women, birthing people, babies and families affected by maternal mental health problems can access the right care, at the right time, without discrimination.
Job purpose
Support planning, implementation, and evaluation of MMHA campaign and policy work to improve perinatal mental health care systems, policy and practice in the UK.
Main responsibilities
- Support policy activities relating to MMHA’s Maternal Mental Health Councils project.
- Assist with the production of campaign resources, including desk research, drafting copy, and proof reading.
- Read and summarise policy information, such as reports and carry out data analysis, to support MMHA’s evidence base.
- Lead political monitoring, keeping abreast of tracking relevant policy and political developments to identify opportunities and risks for MMHA’s campaigns and policy priorities.
- Support MMHA’s campaigning across the devolved nations, working with local stakeholders in Northern Ireland, Scotland and Wales to inform, amplify and facilitate campaign activities.
- Hold knowledge of parliamentary procedure and systems to ensure strategic and targeted influencing work, supporting relationships with parliamentarians, including providing clear communications.
- Ensure MMHA’s commitment to equity, diversity and inclusion runs throughout MMHA’s campaigning and policy work.
- Maintain relationships with range of stakeholders to support MMHA’s campaigning and influencing, including MMHA members, parliamentarians, champions and academics.
- Support campaigning communications activities, including media and social media support, website editing and writing copy for articles or newsletters.
- Keep a library of policy resources and an up-to-date bank of statistics and evidence to support internal and external use.
- Assist the Head of Campaigns and Policy and wider team with administrative and other tasks, including the organisation and facilitation of meetings and events and responding to routine enquiries.
- Help support MMHA projects as required.
- Work with the team on campaign evaluation.
- Maintain a diary of key campaign dates and events.
- Represent the MMHA at events as required.
Please see the attached job pack for further details.
How to apply
To apply for this role, please submit:
- A CV (maximum 2 sides of A4)
- A cover letter (maximum 2 sides of A4)
Please note: We are expecting a large number of applications for this role. Applications exceeding the page limits (2 sides of A4 per document) will not be considered. In addition, to help with anonymising applications, please only include your initials in your CV and cover letter – please do not include your full name or a photograph.
What to include in your cover letter
Please start your cover letter with:
- Please address how you meet the first six points of the essential skills and experience of the person specification.
- A brief summary of your experience working with civil servants, MPs and decision-makers.
- An example demonstrating your interpersonal skills and ability to engage with wide and diverse groups.
Feel free to then share your broader interest in the role and what additional qualities you would bring.
Where to send your application
- Please submit your CV and covering letter to the email address provided in the attached job pack.
- The deadline for applications is 10am on Thursday 16 October 2025.
- Applications submitted after this time or not following the outlined process will not be considered.
Interview details
First interviews are expected to take place online Thursday 6 November 2025.
The MMHA is dedicated to ensuring women and families affected by perinatal mental illness have access to high-quality, compassionate care.
The client requests no contact from agencies or media sales.
Friends of the Earth International is looking for an:
International Fundraising Officer
Amsterdam-based or Remote
0.8 FTE (30 hours per week)
Friends of the Earth International (FoEI) is the world’s largest grassroots environmental federation with more than 70 autonomous member groups around the world. FoEI aims to ensure that the struggles and experiences of local communities – especially those most affected by unsustainable development – are brought to bear on policies and practices at national and international levels. We focus on climate justice and energy, forests and biodiversity, food sovereignty, economic justice, gender justice and environmental human rights defenders. Our vision is of a peaceful and sustainable world based on societies living in harmony with nature.
FoEI’s decentralised and democratic structure allows all member groups to participate in decision-making. We are governed by our member groups who come together every two years to vote on issues facing the federation. A small International Secretariat (IS) in Amsterdam and a team of global staff support the member groups, campaigns, programs, and other activities of the federation through fundraising, campaign coordination, trainings, communications, and information management.
FoEI is seeking an International Fundraising Officer (80% FTE – 30 hours per week) to join our small fundraising team. The fundraising team is part of the International Secretariat and works collaboratively with staff and member groups across the globe to raise over €2.5 million annually. This position reports to FoEI's International Fundraising Coordinator (based in Amsterdam) and can be based in any country where FoEI has a member group, including at the International Secretariat office in Amsterdam.
FoEI’s fundraising approach aligns with its mission and values, which means that FoEI does not accept donations from corporations. In 2026, FoEI’s funding will come primarily from private foundations, the EU, and membership fees. Within the context of a challenging funding landscape, particularly cuts to development aid budgets, over the coming years our aim is to continue diversifying funding streams and substantially increase support from private foundations and other donors. This will provide long-term stability for the federation and enable its programs and regions to rise to the challenge posed by the multiple systemic crises we face.
RESPONSIBILITIES
As part of the fundraising team, the International Fundraising Officer will implement a comprehensive and strategic fundraising plan aligned with FoEI's mission and vision, in collaboration with the International Coordinator, other secretariat staff, Executive Committee (board), International Program Coordinators and Regional Facilitators. Key responsibilities include:
· Prospect research:
• Research, identify and monitor prospective funding opportunities and keep donor records up-to-date.
• Regular sharing of funding opportunities with member groups.
· Fundraising materials, grant proposals and reports:
• Position FoEI to anticipate and respond to prospective funding opportunities
• Lead in the development of fundraising materials, including case studies, concept notes, proposals and reports – collaboratively with FoEI teams, member groups, regional structures, and allies.
• Work with proposal teams to craft strong results frameworks and/or impact narratives and indicators to enable high quality and efficient reporting across projects.
· Donor Relationship Management
• Develop bespoke cultivation plans for key donors.
• Cultivate and deepen donor relationships through regular communication and networking.
• Plan and deliver pitches to new and prospective donors. As necessary, support FoEI staff and representatives in engagement with funders including attendance at meetings and events.
· Other tasks
• Provide input on fundraising related external communication such as the website, social media and publications.
• Other related tasks as needed and in coordination with the Fundraising Coordinator.
QUALIFICATIONS/EXPERIENCE
• At least 3-5 years of proven experience working across the full life cycle of fundraising from prospecting, proposal development, donor relationship management, grant management and reporting.
• Proven track record successfully raising six-figure+ grants from philanthropic foundations and donors, particularly in the US, UK and Europe.
• Excellent written and verbal communication skills, particularly the ability to process large amounts of information quickly and succinctly.
• Ability to work within and navigate a complex and decentralised environment with different cultures, languages and skill-sets.
• Ability to work with and support numerous projects and teams concurrently, working both independently and as part of globally distributed teams.
• Experience working on environmental and social justice issues and a strong affinity with FoEI's vision, mission, and values.
• English fluency, both spoken and written; working knowledge of Spanish or French would be a plus.
DESIRED
• Direct experience participating in coalition-based proposal development and collaborative fundraising processes with NGO networks and social movements.
• Experience in fundraising from the EU/countries that provide development aid.
• Experience in developing and supporting implementation of PMEL systems, in particular supporting teams to build theories of change, results frameworks, and compelling objectives, indicators, and outcomes for proposed projects.
WHAT FoEI OFFERS
We offer an opportunity to contribute to a better world and work for an inspiring international and culturally diverse network. Salaries are competitive with comparable nonprofit positions and based on experience and qualifications. Salary and benefits packages vary by location and are aligned with the compensation scale and policies of the host FoE group in which the position will be based, adjusted for the percentage of time worked. As a reference for a Netherlands-based position, the salary range at 100% (37.5 hours per week) will be between € 4720 and € 5158 monthly and requires compulsory participation in a collective pension arrangement.
An initial 1-year contract will be offered, to be renewed upon a positive performance evaluation.
FoEI is an equal opportunities employer. Diversity and inclusion are important values for FoEI. We aim to have a FoEI team that reflects the diverse composition of our federation. We strongly encourage applications from people currently under-represented in the environmental justice movement, in particular candidates from the Global South.
How to apply
To apply for this role, please share:
• your CV,
• a motivation letter (maximum one-page) that summarises how your profile aligns with the key requirements, skills and abilities of this role. Please also specify from which country you would work, and
• a short (2-5 page) writing sample from a funding proposal you have drafted (sensitive data may be redacted).
Note: Applicants must be eligible for employment in their proposed country of location.
Application materials should be submitted by email no later than 12 October 2025 with the subject “International Fundraising Officer” to: Laura Wu, International Fundraising Coordinator,by using the link provided.
First round interviews will take place on 23 or 24 October 2025.
Second round interviews will take place on 30 October 2025.
There will be an assignment as part of the interview process, in addition to reference checks for the preferred candidate.
Please note that in compliance with GDPR, we will keep your application in our protected files for a maximum of four weeks after the successful closure of this vacancy.
The client requests no contact from agencies or media sales.
Urban Saints (formally known as Crusaders) equips youth leaders to disciple young people in today's changing world. Our vision is to see every young person given the opportunity to explore faith, wherever they are.
About the role
As our Support Care Coordinator, you will be the friendly and professional first point of contact for our valued Crusaders Associates, those who have been on the journey with Urban Saints since we were known as Crusaders. You’ll play a key role in delivering exceptional supporter experiences. Your work will help continue and build lasting relationships that inspire ongoing support for our mission from those who have journeyed with us over many years.
You'll be responsible for:
- Responding to associate enquiries via phone, email, and post in a timely, warm, and professional manner, with empathy and attention to detail throughout.
- Listening and responding to the needs of each supporter, understanding their motivations and experiences to foster long-term relationships.
- Developing a programme to regularly thank donors for their support.
- Ensuring supporters feel valued and appreciated.
- Maintaining accurate supporter records on our CRM system, ensuring compliance with GDPR.
- Working closely with the Head of Development to ensure consistent messaging and supporter journeys.
Location
The role is home-based with regular travel required to visit supporters and to supporter events across the UK.
Please note, it's a requirement of the role that you have a UK driving licence and access to a car.
About You
We’re looking for a compassionate and highly organised individual who excels in building meaningful relationships and delivering exceptional supporter care. You will have experience of working with supporters, or in a donor relations role, and be an excellent communicator.
This post is subject to an Occupational Requirement that the post holder is a committed Christian under Part 1 of Schedule 9 to the Equality Act 2010.
How to Apply
Please fill out our application form which you can find on our website. The closing date for applications is Friday the 24th of October at Midday.
The client requests no contact from agencies or media sales.
About Toynbee Hall
Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.
Team background
The Mental Health Crisis Breathing Space (MHCBS) team at Toynbee Hall is part of a national initiative launched in partnership with We Are Group and The Kaleidoscope Plus Group, funded by the Money and Pensions Service (MaPS). This service provides individuals undergoing mental health crisis treatment with temporary protection from debt collection activities, allowing them a “breathing space” to focus on their recovery without the immediate pressures of financial obligations. Toynbee Hall contributes to this initiative by offering regulated debt advice, conducting renewal checks, and providing comprehensive signposting support, ensuring that clients receive holistic assistance during their crisis period.
Job purpose
As a Debt Advisor (Omni-Channel: Telephone & Video), your primary role will be to provide over-indebted clients with tailored debt advice through various channels, including telephone, WhatsApp, and our network of video advice kiosks located in prisons, hospitals, job centres, town halls, and other community settings. You will help clients start their debt advice journey efficiently, ensuring they receive accurate and effective support.
Scope of role
- To provide over-indebted clients with free, face-to-face advice that is accurate, effective and tailored to individuals’ circumstances
- To maintain detailed case records
- Keep up to date with legislation, policies and procedures and undertake appropriate training
Key Responsibilities
- To provide over-indebted clients with free, face-to-face advice that is accurate, effective and tailored to individuals’ circumstances
- To maintain detailed case records
- Keep up to date with legislation, policies and procedures and undertake appropriate training
- Contribute to team
Essential Criteria:
Experience and Skills:
- Hold a valid Money Advice Service accredited qualification in debt advice to level three or higher
- Minimum 2 years f debt advice experience
- Proven record of good quality debt advice
- Provided casework support
- Experience in a client-facing service envirnment
- CMS experience (Advice Pr preferable)
- Strng IT knowledge and familiar with using Microsoft Office 365 and Microsoft Teams
Communication and Interpersonal Skills:
- Clear communication skills and a strong command of the English language, oral and written
- Ability to communicate with internal and external stakeholders
- Advocacy skills
- Ability to remain non-judgmental
- Awareness of, and ability to, understand and empathise with clients from a diverse range of backgrounds and disadvantaged groups living in the community
Personal Attributes:
- Ability to work as part of a team and be open to receiving feedback and learning from others
- Ability to give and receive feedback objectively and sensitively
- Custmer-focused attitude and a commitment to delivering exceptional service
- Tenacity to remain persistent throughout a difficult situation with excellent problem-solving skills
- Ability to think outside the box and be open to new challenges
Commitment:
- A commitment to continuous professional development, including a willingness to develop knowledge and skills in advice topics
Please download the full Job Description for more details.
Our Benefits Package
We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.
Annual Leave
- 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
- After 2 years: +3 extra days of leave.
- After 3 years: +1 additional day.
- After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.
Pension
- Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%
Additional Perks & Support
- Enhanced Sick Pay for peace of mind during illness
- Enhanced Maternity & Paternity Leave to support growing families
- Employee Eyecare Vouchers to support your vision health
- Employee Assistance Programme for free, confidential advice and support
- Mental Health First Aid to ensure workplace well-being
- Tenancy Deposit Scheme to help secure your home
- Interest-Free Season Ticket Loan for cost-effective commuting
- Cycle to Work Scheme to promote a healthier, greener way to travel
- Charity Mentoring Network to support professional development and networking
We’re committed to creating a supportive and rewarding work environment, because when our team thrives, we all succeed!
Since 1884 Toynbee Hall is a charity working alongside people facing poverty, injustice and inequality to build a fairer East London
The client requests no contact from agencies or media sales.