Community centre manager jobs in ealing, greater london

About the role:

When a family member sustains a spinal cord injury it is a life changing experience for the whole family. They can feel very isolated and that no one understands what they’re going through.

Back Up’s Family Support Service is there to help. We enable a wide range of family members of all ages whose loved one is affected by spinal cord injury (SCI) to improve their wellbeing, build a support network and transform their lives through Back Up’s services. 

The Family Support Coordinator will assist in supporting family members on an individual basis as well as in group settings as appropriate, together with providing support in the process of identifying, recruiting and training new family support volunteers.

A Family Support Coordinator will be comfortable and efficient with data management and GDPR compliance.

Lived experience of having a relative with SCI is essential, together with sharing our commitment to transform the lives of everyone affected by spinal cord injury.

For full details please see our role description.

 

About us:

At Back Up, we have big ambitions. Over the next few years, we’re going to be transforming the lives of even more people affected by spinal cord injury.

Together we’ll be working hard to make sure everyone affected by spinal cord injury has access to the support they deserve; and we are the only spinal cord injury charity in the UK providing specific services to children and young people.

At Back Up, inclusion is at the heart of everything we do. Please read our Equality, Diversity and Inclusion Policy Statement. We are committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. We particularly welcome applications from those from black, Asian or ethnic minority backgrounds or those with higher level spinal cord injuries.

In 2024 Back Up won The Times and The Sunday Times Spotlight Award for Best place to work for disabled employees. As well as this, Back Up has been voted one of the top ten charities to work for (Third Sector Best Charities 2020). The enthusiastic, inclusive and supportive spirit of our very skilled staff ensure excellence in the services we deliver.c

Purpose of the job 

We are seeking a dynamic and experienced Learning and Development Specialist to lead the content design, development, and facilitation of our innovative cross sector leadership development initiative, the Joined Up Institute, which seeks to strengthen services and improve outcomes for young people. This role plays a key part in embedding high-quality, evidence-informed learning opportunities across the youth and allied sectors, ensuring continuous professional development that is relevant, inclusive, and impactful. Learning from the Joined Up Institute will play an important role in helping us strengthen our own practices in terms of systems impact.

You will be a skilled learning and facilitation specialist, with a passion for community building and power sharing with young people. You will bring expertise in adult learning theory, blended learning approaches, and stakeholder engagement, as well as a commitment to quality and innovation. 

Key Responsibilities

• Complex Learning Delivery

• Content Development

• High Quality Facilitation and Community Building

• Internal Learning and Development Capacity Building

• Learning and Stakeholder Engagement and Support

• Quality Assurance

Experience we're after

• Demonstrable experience in developing and delivering high quality learning for professional development and community-building initiatives. 

• Expertise in adult learning theory and learning design methodologies. 

• Proven ability to develop and facilitate high-quality learning content, both online and in-person. 

• Strong understanding and practical experience of power-sharing approaches with young people and inclusive and equitable practice. 

• Expert facilitation skills, including with large cohorts of up to 300 participants, with the ability to train and support others to develop their facilitation practice. 

• Experience designing and delivering blended learning programmes. 

• Experience identifying and embedded learning from place-based initiatives into wider organisational practices.

• Knowledge of quality assurance frameworks in the context of learning and development. 

• Strong event planning, project and budget management skills. 

• Excellent partnership-building and stakeholder engagement skills. 

Why work at UK Youth?

UK Youth is a leading charity that exists to ensure all young people are equipped to thrive and empowered to contribute at every stage of their lives. We have influence as a sector-supporting infrastructure body, a direct delivery partner and a campaigner for social change. As outlined in our 2025 #unlockingyouthwork strategy, we believe youth work is a catalyst for change that young people need now more than ever. We play a unique role in addressing; the lack of investment into the youth sector, the lack of cross-sector understanding of how youth work makes a difference and the limited opportunities to embed effective solutions.

We are building a movement of change; galvanising likeminded individuals, organisations, government, and businesses from all sectors, to work together and deliver system change for all young people. Together we will create a society that understands, champions, and delivers effective youth work for all. 

What we can offer you

We offer a competitive range of benefits, good work/life balance, excellent learning and development opportunities and vibrant organisational culture:

• Flexible/Agile Working

• 27 days annual leave plus bank holidays (pro rata for part time employees)

• Funded training provided in; Safeguarding, GDPR, Information and Cyber Security & Equality & Diversity

• Other training available in support of your personal and professional development

• Pension scheme (currently UK Youth match employee contributions up to 5%)

• Membership of our life insurance scheme which would pay-out up to 4 times your salary

• Employee Assistance Programme to support employees both professionally and personally

• 20% discount off bookings at Avon Tyrrell, our New Forest Outdoor Centre, including camping, lodges and outdoor activities.

• IT equipment provided for the duration of contract

• CycleScheme and TechScheme

How to apply

If you would like to be considered for this fantastic opportunity, please complete an application via our completely anonymised recruitment system provided by Applied which looks to create a fair and unbiased application process for all. Scroll to the top of the page and start your application.

Closing date: Monday 4th August 2025 at 09:00 (9am)

Provisional Interview Dates: 13th/14th August 2025

As this role involves working in a regulated environment with young people, any offer will be conditional to satisfactory background checks, which include criminal record check and employment reference.

Job Title: Independent Gender Violence Advocate (IGVA)

Location: The GAIA Centre (Lambeth)
Salary: £28,857.12 per annum (Inclusive of London Weighting, which may not be applicable depending on your home location and any agreed permanent homeworking arrangement)

Contract type: Full Time, Permanent 

Hours: 37.5 hours per week

This is an opportunity to join Refuge as an IGVA supporting women and children who are impacted by different strands of Violence Against Women and Girls (VAWG). The independent gender violence advocate will work closely with victims of gender-based violence from the point of crisis, to provide high quality independent advocacy and support to survivors of gender-based violence at the highest risk and their children.

The role will be part of increasing the ability of partner agencies to recognise, reject and respond appropriately and safely to all forms of gender-based violence (including domestic violence, sexual, financial and emotional abuse, female genital mutilation, forced marriage and honour-based violence). The job involves working within a multi-agency framework consisting of the MARAC and local partnership protocols and procedures that prioritise the safety of survivors. The post holder will empower survivors by providing them with emotional, practical and personal welfare support. The job involves ensuring that women are provided with a safe, supportive and welcoming environment, enabling them to access their rights, make decisions and increase their life options

The job involves working within a multi-agency framework consisting of the MARAC and local partnership protocols and procedures that prioritise the safety of survivors. The job involves informing survivors of the full range of civil, criminal, and practical options that might increase their safety. 

Closing Date: 09:00am 5 August 2025

Interview Date: 14 and 15 August 2025

Raven Housing Trust are partnering exclusively with Robertson Bell in their search for a permanent Financial Controller. Raven is here to make a difference, working as a team to build homes and change lives. Raven is also ambitious: a sector-leader in carbon reduction, with commercial ventures and a focus on the future.

The overall purpose of this Financial Controller role is to prepare the statutory accounts for the Raven Group, alongside maintaining the general ledger, purchasing systems and interfaces to other operational systems, as well as leading the team responsible for managing Raven’s finance transactions, treasury, cash management and fixed assets.

The Role:

• Leading and co-ordinating delivery of the financial statements for the group including leading on the annual external audit
• Managing and developing the Financial Control Team consisting of five direct reports and a wider team of ten in total
• Management of the general ledger, including all financial transactions and fixed asset accounting
• Responsible for the financial control framework and for day to day treasury management
• Oversight of all VAT, corporation tax and the general tax strategy for the group
• Responsible for managing the annual rent setting process
• Reporting into the Assistant Director of Finance you will work with other Managers in the Finance and Procurement Teams to ensure best practice is maintained throughout the finance team.

The Organisation:

Raven Housing Trust is a social housing provider based in Redhill, Surrey. They own or manage around 7,000 homes and are committed to investing in homes and neighbourhoods to develop local communities where people want to live. The majority of their customers rent their homes from them, although they also support customers who either own the lease to their homes or have purchased their homes on a part-rent/part-buy basis. You’ll be joining a highly committed team known for its collaborative culture, supported by a driven and supportive Line Manager.

Person Specification – Essential:

• Professional qualification (CCAB or equivalent)
• Proven track record of leading financial management in charitable, public sector, or similarly regulated environments, with a strong focus on compliance, transparency, and accountability.
• Good working knowledge of financial control frameworks, accounting and purchasing systems
• Skilled communicator, with the ability to influence and engage with a wide range of audience
• Proven experience leading on developing or implementing accounting and purchasing systems

This role will be based at Raven's head office in Redhill, Surrey and will require a minimum of two days per week in the office, The closing date is 3^rd August with interviews taking place the week commencing 11^th August (virtual first stage) and final face to face interviews scheduled for 20^th and 21^st August.

Applications will be reviewed continuously before the closing date. Please apply via our exclusive search partner Robertson Bell.

About the role:

When a family member sustains a spinal cord injury it is a life changing experience for the whole family. They can feel very isolated and that no one understands what they’re going through.

Back Up’s Family Support Service is there to help. We enable a wide range of family members of all ages whose loved one is affected by spinal cord injury (SCI) to improve their wellbeing, build a support network and transform their lives through Back Up’s services. 

The Family Support Coordinator will assist in supporting family members on an individual basis as well as in group settings as appropriate, together with providing support in the process of identifying, recruiting and training new family support volunteers.

A Family Support Coordinator will be comfortable and efficient with data management and GDPR compliance.

Lived experience of having a relative with SCI is essential, together with sharing our commitment to transform the lives of everyone affected by spinal cord injury.

For full details please see our role description.

 

About us:

At Back Up, we have big ambitions. Over the next few years, we’re going to be transforming the lives of even more people affected by spinal cord injury.

Together we’ll be working hard to make sure everyone affected by spinal cord injury has access to the support they deserve; and we are the only spinal cord injury charity in the UK providing specific services to children and young people.

At Back Up, inclusion is at the heart of everything we do. Please read our Equality, Diversity and Inclusion Policy Statement. We are committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. We particularly welcome applications from those from black, Asian or ethnic minority backgrounds or those with higher level spinal cord injuries.

In 2024 Back Up won The Times and The Sunday Times Spotlight Award for Best place to work for disabled employees. As well as this, Back Up has been voted one of the top ten charities to work for (Third Sector Best Charities 2020). The enthusiastic, inclusive and supportive spirit of our very skilled staff ensure excellence in the services we deliver.

Be Part of Something Bigger: Join the Suzy Lamplugh Trust and Help Shape Safer Communities

Are you passionate about making a real, lasting difference in people's lives? Do you have the resilience, empathy, and adaptability to support victims and help drive real change?

If you thrive in an innovative, collaborative, and learning-focused environment, this could be the perfect opportunity for you.
For nearly 40 years, the Suzy Lamplugh Trust has been at the forefront of personal safety, standing up for victims, influencing national policy, and raising awareness to creat safer, more confident communities. 
From launching award-winning services to being a trusted voice in national media, our work has real visibility, real credibility, and real impact.  When you join us, your work doesn't disappear into the background it makes headlines, shapes policy, and changes lives.

We're Hiring: Advocates - London Stalking Support Service, Stalking Threat Assessment Centre and National Advocacy
In partnership with MOPAC, this specialist role is your chance to support victims of stalking with expert advice and advocacy for London, all while hlping to shape a trauma-informed, survivor-led approach that leads the sector.  The Stalking Threat Assessment centre is a multi-agency partnership involving the Metropolitan Police, NHS mental health services and Probation services to effectively manage stalking perpetrators and support victims.  Advocates within this team are co-located within the STAC unit, minimum one day a week.

You will be:

• Part of a respected, mission-driven team
• Contributing to a legacy of nearly four decades of meaningful impact
• Part of a strong culture of learning, support, and inclusivity
• Working in a space where your voice matters, and your work truly counts

Initially office-based (London) for 3 months to support a meaningful induction, moving to a blended working model (40% office / 60% home). While London-based candidates are ideal, we'll consider applicants from nearby areas too.

What we offer in return:

In return for our staff’s commitment and dedication, we offer a range of Company Benefits:

• Hybrid working (minimum 40% in the office and agile working enabled to work from home) after 3 monts
• Flexitime Policy 
• 28 days annual leave (which increases after 3 and 5 years to a maximum of 33 days pro rata) + public holiday
• Special leave for life events, such as 1 day off for moving house and a paid day off for your birthday
• Pension scheme with 5% employer contribution 
• Health & Wellbeing App with access to advice, counselling, support and a wide range of discounts 
• Occupational Sick Pay (which increases after 3 years)
• Cycle to Work scheme (cycle racks on site) 
• Interest-free travel loan for annual season ticket 
• Regular all-staff off-site meetings and events

Hours: 35 per week
Contract: Permanent
Salary: £30,135

Deadline: 11th August end of day
First Interviews to take place Wednesday 20th August, Friday 22nd August

About the role:

When a family member sustains a spinal cord injury it is a life changing experience for the whole family. They can feel very isolated and that no one understands what they’re going through.

Back Up’s Family Support Service is there to help. We enable a wide range of family members of all ages whose loved one is affected by spinal cord injury (SCI) to improve their wellbeing, build a support network and transform their lives through Back Up’s services. 

The Family Support Coordinator will assist in supporting family members on an individual basis as well as in group settings as appropriate, together with providing support in the process of identifying, recruiting and training new family support volunteers.

A Family Support Coordinator will be comfortable and efficient with data management and GDPR compliance.

Lived experience of having a relative with SCI is essential, together with sharing our commitment to transform the lives of everyone affected by spinal cord injury.

For full details please see our role description.

About us:

At Back Up, we have big ambitions. Over the next few years, we’re going to be transforming the lives of even more people affected by spinal cord injury.

Together we’ll be working hard to make sure everyone affected by spinal cord injury has access to the support they deserve; and we are the only spinal cord injury charity in the UK providing specific services to children and young people.

At Back Up, inclusion is at the heart of everything we do. Please read our Equality, Diversity and Inclusion Policy Statement. We are committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. We particularly welcome applications from those from black, Asian or ethnic minority backgrounds or those with higher level spinal cord injuries.

In 2024 Back Up won The Times and The Sunday Times Spotlight Award for Best place to work for disabled employees. As well as this, Back Up has been voted one of the top ten charities to work for (Third Sector Best Charities 2020). The enthusiastic, inclusive and supportive spirit of our very skilled staff ensure excellence in the services we deliver.

Supplementary Schools Support Officer

Role Overview

This is an exciting opportunity to join Young Hammersmith & Fulham and support a five-year collaborative initiative between Young Hammersmith & Fulham and Young Ealing Foundation, focused on strengthening supplementary schools across both boroughs. The Supplementary Schools Support Officer will provide practical support to supplementary schools, helping to improve educational outcomes for young people from diverse communities, preserve cultural heritage and mother-tongue language education, and create a thriving network of supplementary schools that share best practices and resources.

Key Details

• Line Manager: Membership and Sector Development Manager
• Salary: £30,000 pro rata (16 hours per week - approximately £12,000 per annum)
• Location: Hybrid – Young H&F & YEF offices and flexible working across Hammersmith & Fulham and Ealing boroughs
• Hours: 16 hours per week, flexible working including evenings and weekends to accommodate supplementary schools' operating schedules
• Contract: Permanent (project funded until March 2030)
• Annual Leave: 25 days per year plus bank holidays and Christmas closure period (pro rata)
• Start Date: September 2025

Key Responsibilities

Programme Management and Support

• Conduct regular site visits to supplementary schools across both boroughs (approximately 8 hours in each borough per week)
• Identify development needs of supplementary schools and connect them with relevant training and networking opportunities
• Support the grants programme, advising schools on applications and monitoring funded projects
• Facilitate termly network meetings to promote collaboration, information sharing, and professional development
• Organise training sessions based on identified needs, covering safeguarding, teaching methods, governance, and fundraising topics
• Plan and deliver an annual celebration and showcase event for all participating schools

Communication and Relationship Building

• Develop and maintain relationships with supplementary schools across both boroughs
• Create regular communications through a dedicated newsletter and online platforms
• Build connections between supplementary schools and mainstream education
• Liaise with key partners, including local authority education teams, cultural organisations, and the National Resource Centre for Supplementary Education (NRCSE)
• Report to the joint steering group/strategic panel on progress and outcomes

Monitoring and Evaluation

• Monitor the impact of grants on supplementary schools and the children and young people they serve
• Collect data on attendance, participation, and outcomes
• Develop case studies that demonstrate the impact of the project
• Support participating schools in evaluating their own provision
• Contribute to the overall project evaluation framework

Person Specification

Essential Skills and Experience

• Understanding of supplementary education and its importance for children and young people from diverse communities
• Experience of working with community organisations and/or education providers
• Strong interpersonal skills and the ability to build relationships with diverse stakeholders
• Excellent organisational abilities, including managing a varied workload across multiple locations
• Good communication skills, both written and verbal
• Experience in providing capacity-building support to organisations
• Ability to work flexible hours, including some evenings and weekends
• Self-motivated with the ability to work independently
• Commitment to equality, diversity, and inclusion

Desirable Skills and Experience

• Knowledge of the supplementary school sector in London
• Understanding of safeguarding practices in educational settings
• Experience in grant management and monitoring
• Familiarity with the communities in Hammersmith & Fulham and/or Ealing
• Knowledge of multiple languages relevant to local communities
• Experience in delivering training or facilitating network meetings
• Understanding of monitoring and evaluation methodologies

Benefits

• 7% Employer's pension contributions
• Travel and Hospitality Expenses
• Work Phone
• Death in Service payment of three times your salary
• Cycle to Work Scheme
• Tech Scheme for discounted purchases of new personal laptops/smartphones
• Optional one-to-one external support for personal development
• Potential training opportunities
• Occasional team lunches and away-day activities

About the Project

This is a five-year collaborative initiative between the Young Hammersmith & Fulham and the Young Ealing Foundation to support supplementary schools across both boroughs. The project has two main components:

1. A grants programme providing £50,000 annually (£25,000 per borough) to support supplementary schools, with an average grant of £3,000 per school.

2. A dedicated Supplementary Schools Support Officer working around 16 hours per week, who will offer practical support to schools.

The project aims to enhance the capacity and sustainability of supplementary schools, improve educational outcomes for young people from diverse communities, preserve cultural heritage and mother-tongue language education, foster a vibrant network of supplementary schools, and strengthen links between supplementary provision and mainstream education.

About Young Hammersmith and Fulham

Young Hammersmith & Fulham is a membership charity dedicated to strengthening our borough's youth sector by supporting the charities, organisations, and professionals working with young people. Our vision is a borough where every young person can thrive, supported by a strong, connected and well-resourced youth sector. Our mission is to strengthen Hammersmith & Fulham's youth sector by supporting the charities, organisations, and professionals working with young people across the borough.

We support over 100 organisations through exclusive member-only grants, expert-led training, collaborative networks, and tailored support. We create both physical and metaphorical space for discussion and collaboration, while embedding youth voice into our decision-making through our Young Grantmakers and Youth Advisory Board.

Our membership scheme is open to everyone working with children and young people aged 0-25 in Hammersmith and Fulham, including youth clubs, charities, schools, businesses, voluntary groups, and public sector organisations. We provide dedicated one-to-one support to voluntary youth organisations with an annual income of under £50,000, and offer advice, guidance, and collaboration opportunities to all our community members.

Diversity and Inclusion Statement

Young Hammersmith & Fulham is committed to creating a diverse and inclusive workplace. We welcome applications from candidates of all backgrounds and experiences, and we do not discriminate on the basis of ethnicity, colour, religion, gender, sexual orientation, national origin, age, disability, or any other protected characteristic.

How to Apply

To apply for this position, please send your CV and a cover letter detailing your relevant experience and why you're interested in this role. The deadline for applications is Friday, 8th August 2025

Support Worker

Contract Type: Permanent
Hours per week: Full-time, 37.5 hours
Salary: £27,008 per annum
Department: Adult Services (Housing Services)
Location: Based at West Central London Mind’s Wandsworth Office with hybrid working available

Are you passionate about supporting people with mental health and complex needs to live more independently?

We’re looking for a compassionate and motivated Support Worker to join our Housing Services team. You’ll provide floating support to people with mental health and other complex needs, helping them sustain tenancies, improve their wellbeing, and build independence in the community.

You will:

• Deliver high-quality tenancy sustainment and floating support
• Manage a recovery-focused caseload with clear support plans
• Build warm, trusting relationships with service users within professional boundaries
• Support clients to improve life skills, wellbeing, and independence
• Work in partnership with statutory and voluntary services
• Monitor wellbeing and raise any safeguarding concerns
• Provide move-on support, including resettlement planning and access to housing options
• Promote service user involvement and support access to meaningful activity
• Help tenants manage finances, benefits, and budgeting
• Contribute to monitoring reports and service development
• Work as part of a collaborative team across services

You are:

• Experienced in supporting vulnerable adults, ideally in mental health or housing
• Person-centred, empathetic, and strengths-based in your approach
• Confident in building effective working relationships with clients and professionals
• Knowledgeable in safeguarding, tenancy sustainment, and welfare rights
• Organised, reliable, and a strong communicator
• Committed to promoting equality, inclusion, and service user empowerment

About us:

We’re a leading community-based organisation dedicated to providing outstanding mental health support and clinical interventions across London. Our experienced clinically led teams are focused on directly addressing a range of mental health needs in our communities. We combine innovative solutions with decades of local community knowledge to empower people to live the life they choose. We partner with the NHS and local authorities to deliver clinically driven frontline services with fantastic outcomes. We focus on early intervention and prevention, targeting mental health conditions at the most cost-effective stage, while also supporting people with moderate to severe mental health needs across our communities.

Benefits:

• Hybrid-working if nature of role permits
• Learning and development opportunities
• Cycle to work scheme (interest free lone paid back 12 months period)
• Employee Assistance Programme A 24-hour helpline from Health Assured to support you through any of life’s issues or problems
• Free eye test
• Flexible working
• Interest free loan, those in financial hardship

REF-222599

Job Title:  Paediatric Occupational Therapist 

Location:  Watford and Hemel Hempstead 

Salary: Banding depending on experience, with pension option. 

DBS checks are required.

Job Type: Permanent - 15 hours a week on Monday and Fridays, 11 weeks per Hertfordshire term

About us: 

Playskill is an award-winning specialist early intervention charity supporting pre-school children with physical disabilities and delays, and their families, in Hertfordshire. We are the only charity providing this type of support, free of charge, in the county.

Since 2006, our highly qualified and experienced team has supported over 440 physically disabled children and their families to access specialist therapy, advice and support, with the end goal of supporting the children to reach personal development milestones and to achieve better life outcomes. 

About the role: 

We have an exciting opportunity for a Paediatric Occupational Therapist to join and work in a multidisciplinary team alongside a Physiotherapist and Speech and Language Therapist, family support and specialist workers, and the families/carers of the children. 

Skills and Experience Required: 

• Qualified Occupational Therapist

• Relevant experience in the assessment and treatment of children with a physical disability 

• Clear understanding of current legislation regarding safeguarding of children 

• Knowledge of GDPR legislation to ensure clear understanding of confidentiality and the need for data protection 

• IT literate 

• Good communication, empathy, numeracy, and administrative skills 

Diversity statement:  

Playskill is an equal opportunities employer and has a high number of team with caring responsibilities and is keen to encourage applicants from a diverse number of backgrounds. 

Safeguarding statement: 

Playskill is committed to the safeguarding and welfare of all children and young people. We expect all staff to share this commitment. Playskill has a full safeguarding policy and expects all staff to undergo safeguarding training.

Deadline for applications: 5pm, 30th July 2025 

Interview date: TBC

Interview location: Hemel Hempstead

Reg Charity no 1198233 (formerly 1122745). Funded by The National Lottery Community Fund. 

London Borough of Camden

This is an exciting opportunity for a Family and Volunteer Support Worker to deliver a volunteer support service for new parents and their families during the perinatal period across the London borough of Camden in the Parents Matter Perinatal Family Support Service.

This service provides a programme of support for pregnant women and new parents which includes volunteer face-to-face befriending in the home and community as well as support by phone and video. The aim of the programme is to increase the resilience and emotional wellbeing of new parents who are experiencing isolation and low-level mental health issues

The Family and Volunteer Support Worker will work closely with the Team Leader and other antenatal and perinatal Support Workers as well as in partnership with Children’s Centres/Family HUBS, midwifery, health teams and mental health services.  You must be able and willing to travel regularly around London Borough of Camden.

About Us

Family Lives is a national charity with over four decades of experience in helping parents deal with the changes that are a constant part of family life. We provide targeted early intervention and crisis support to families online, via our national services or in the community.

Family Lives offers good flexible working opportunities including flexibility regarding days/hours worked for part time staff and an option to work from home when not working in the community. In addition, all staff start with 27 days annual leave, pro-rata, plus bank holidays. This increases with length of service.

Please visit our website to obtain the job description, full person specification, and the link to apply using our online system.

Please ensure that you cover all criteria on the person specification as this will be used for shortlisting purposes.

Please note that the vacancy may be closed earlier if we get enough applicants.

Closing date: Sunday 10th August 2025. Interview date: Tuesday 19th August 2025.

About the role 

Our passionate Regional Casework Coordinators are SSAFA’s front line of support for members of the armed forces community in need. They are the first point of contact for all beneficiaries into the Regional office, assessing needs and allocating the case to one of our volunteer caseworkers. 

You will sometimes handle complex problems from individuals who may be distressed, identifying the presenting and potential underlining needs to determine the best way to support the beneficiary. You will have ownership of cases from beginning to end, coordinating the casework process in a timely manner and ensure that the beneficiary journey is at the centre of the Service. You will have the opportunity to shape processes and procedures within the office which will lead to improvements in the service offered to clients.  

To help you establish yourself in this new post you will receive excellent training and induction to SSAFA. 

Whilst the post is homebased, to be eligible for this role you are required to live in the West Midlands region, which includes:

Birmingham, Sandwell, Walsall, Dudley, Wolverhampton, Solihull, Coventry, Warwickshire, Worcestershire, Herefordshire, Shropshire and Staffordshire

There will be occasional travel around the West Midlands Region and you may be required to travel at short notice for face to face meetings.

About the team 

The team work remotely and pride themselves in maintaining a close working bond which ensures the smooth operation of the office. You will work closely with volunteers from the eight SSAFA branches in the West Midlands, supporting them to administer casework for SSAFA beneficiaries. The wider support team includes a Casework Manager and a Regional Operations Support Manager. 

About you 

To carry out this role successfully you will have a track record of providing welfare advice in key areas such as, housing benefits, debt, disability, mobility or immigration issues. You will have knowledge of safeguarding and GDPR and experience in dealing with sensitive information and people in vulnerable situations. You will be able to provide excellent customer service by telephone, e-mail and face to face. You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision.

It would be advantageous if you have an understanding of the way of life for today’s Armed Forces, veterans and their families and if you have experience of recruiting and supporting volunteers. An understanding of the voluntary sector and preferably the military charity sector landscape across the West Midlands would be valuable.

 About SSAFA 

 SSAFA, the Armed Forces charity is a trusted source of support for serving personnel, veterans and their families in their time of need. In 2023 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families.

SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way, they need us. 

Diversity and Inclusion at SSAFA 

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business. 

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable. 

Closing date: Midnight on Wednesday 30 July 2025. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.

Interviews: Week commencing 11 August 2025.

We are partnering with a grant-making charity that works at the forefront of addressing health inequalities. Through funding, influencing, and collaboration, they support community-led organisations and work to address the root causes of poor health, including poverty, discrimination, and structural injustice.

As a Digital Media and Communications Consultant, you’ll play a critical role in shaping how their story is told to the public, policymakers, corporate partners and third-sector organisations.  You’ll lead the development of a digital media and communications strategy, strengthen brand identity, and build a narrative that centres lived experience, research, and impact.

This role is pivotal to the organisation’s next chapter of influence, as it pushes health inequality further up the national agenda.

Key deliverables:

· Lead strategy development: Create and deliver a communications and digital media strategy that grows visibility, influence, and trust

· Elevate brand identity: Support work to refine the organisation’s voice, tone, and positioning.

· Amplify lived experience: Translate grassroots impact and research into compelling, values-led content that moves audiences to think and act.

What you’ll bring:

· A sharp strategic mindset and a track record of leading high-impact comms across digital, media, and public affairs

· Proven experience creating content for diverse audiences, from policymakers and corporate partners to community leaders and supporters

· A values-led approach to brand and messaging: credible, consistent, and inclusive

· Confidence in analysing performance and aligning communications with organisational goals

This is a 3-month contract (3 days/week), hybrid with a London base, starting as soon as possible.

You’ll be joining a collaborative, purpose-driven team working to transform how health inequalities are understood and addressed across the UK.

We are Hestia. We make a difference.
At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Senior Group Facilitator to play a pivotal role in our Complex Needs Service in Kensington and Chelsea.
Sounds great, what will I be doing?
The role aims to support residents of the Royal Borough of Kensington & Chelsea in maintaining independence and reducing reliance on mental health services. It involves leading by example to deliver recovery-focused, person-centred support through social activities, care planning, and multi-agency collaboration. The post-holder is responsible for resources while promoting social inclusion and user involvement.
What do I need to bring with me?
You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.
Here's what the team will be looking for:
Experience leading, designing , and facilitating group activities within a Mental Health Setting alongside this you will need to be knowledgeable about safe guarding and mental health making sure you have applied a person centred approach to your work previously. You will have ideally worked previously in a community and outreach setting and be aware of the benefits and challenges found in this sort of environment.

Interview Steps
We keep our interview process simple, so you know exactly what to expect.
Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.
Our commitment to Equality, Diversity, and Inclusion
Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.
We are a disability confident employer
Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.
Safeguarding Statement
Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.
Important Information for Candidates
If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.
We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.