Community Coordinator Jobs in Lambeth, Greater London

About the role:

When a person or their family member sustains a spinal cord injury it is a life changing experience. They can feel very isolated and that no one understands what they’re going through.

Back Up’s award winning mentoring service is there to help. We know that peer support can have a life changing impact and our mentoring service facilitates this through matching them with a suitable mentor who will be able to support them over a series of phone calls to reach their goals.

The mentoring service is a growing service which has ambitious aims to connect more people affected by spinal cord injury every year. The Mentoring Assistant is a key part of this growth, ensuring that the service is delivered to a high standard through undertaking administrative responsibilities such as data management, service user engagement and impact measurement.

Mentoring Assistants will be effective communicators who thrive in a fast paced working environment, working efficiently especially with regards to administrative tasks to support the team connect even more people affected by spinal cord injury

Lived experience is an advantage; but most important is your sharing our commitment to transform the lives of everyone affected by spinal cord injury.

For full details please see our role description[BH1] .

About us:

At Back Up, we have big ambitions. Over the next few years, we’re going to be transforming the lives of even more people affected by spinal cord injury.

Together we’ll be working hard to make sure everyone affected by spinal cord injury has access to the support they deserve; and we are the only spinal cord injury charity in the UK providing specific services to children and young people.

At Back Up, inclusion is at the heart of everything we do. Please read our Equality, Diversity and Inclusion Policy Statement. We are committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. We particularly welcome applications from those from black, Asian or ethnic minority backgrounds or those with higher level spinal injuries.

In 2024 Back Up won The Times and The Sunday Times Spotlight Award for Best place to work for disabled employees. As well as this, Back Up has been voted one of the top ten charities to work for (Third Sector Best Charities 2020). The enthusiastic, inclusive and supportive spirit of our very skilled staff ensure excellence in the services we deliver.

About Us

Enable is a charity dedicated to improving people's wellbeing and strengthening local communities. We work with councils, charities and other local organisations to deliver health, leisure, community services and events that enrich people’s lives and strengthen our local community. 

At Enable, we value our employees and our culture, focusing on embracing diversity and fostering an inclusive, flexible and fun environment for employees to perform at their best. On top of a competitive salary and flexible working environment, employees will also receive:

Benefits

• 30 days of annual leave (plus 8 bank holidays), 3 additional free days off at Christmas
• Life Insurance
• Reward Schemes (RewardHub Membership, wellbeing budgets and cycle to work)
• A variety of social and wellbeing activities each month
• Mental Health & Wellbeing Perks (Monthly talks, Wellbeing Hour, etc)
• Free Gym Membership
• Free breakfasts/snacks

Reports to: Wedding & Functions Manager

Based: Battersea Park 

Salary: £30,954

Contract: Permanent, Full Time/Part Time

DBS: Basic

Work Arrangement:  40 hours per week, Due to the operational nature of the role, working days will involve weekends. The working pattern will regularly involve antisocial hours, evenings and long shifts

Role Overview:

Reporting to the Wedding & Functions Manager, the Events Coordinator will be responsible for the end-to-end event management of weddings and private events taking place in our venues across Wandsworth, including but not limited to the Pump House Gallery, Bandstand, and Bowling Green in Battersea Park, and Wandsworth Civic Suite.

The role will be centred around the operations of our wedding spaces ensuring that health and safety procedures are adhered to when on – site.  You will also support with selling our wedding spaces and managing enquiries. 

The Events Team are a busy, creative, tight knit group of vibrant professionals who are looking for someone to join the team who pride themselves in 5 start customer service and going the extra mile for their clients. In the events team we celebrate creative problem solving and integrity approach to workload. 

Main Duties/Responsibilities

• Sales: Providing information about the availability of venues, quotes, and supporting on carrying out site visits
• Operations: Manage the delivery of events, which includes but is not limited to implementation, onsite delivery, negotiation of contracts and vendor arrangements, support and post-event closing. Ensuring the highest standard of customer service is displayed at all times
• Event Production: Supporting the Head of Events and Events Team with the delivery of events produced by Enable and assist with the physical set up and dismantling of events
• Admin/Finance: Managing client invoices, venue bookings and budget 

We are looking for someone who has previous wedding and venue management experience and is passionate about supporting clients to make sure their event runs smoothly. Someone who is hands on, willing to set up venues and get stuck in whenever necessary. Detail orientated, highly organised and great at thinking on their feet. 

The successful candidate will have

• Previous wedding and venue management experience with demonstrable experience of end-to-end events management planning
• Experience in budget management 
• Experience managing multiple clients and events simultaneously
• Patience and ability to negotiate professionally with suppliers  
• Proactive approach and pride yourself on going the extra mile to create the best customer experience as possible  
• A full clean manual UK Driving Licence  
• Availability and flexibility to work  weekends, early mornings and late nights when required

This is an exciting opportunity to be a part of a company that positively impacts the community around us! If you are someone that is motivated by a desire to enrich the lives of others and make a genuine difference, then please Apply Now and follow the prompts.

We have a rare opportunity to join our team in a key strategic and operational role as Programme Manager. Working as part of a Collaborative, Responsive, Enterprising, Playful and Reflective team (Our Values!), you will lead and develop our projects and programmes with young people and adults for the South London communities we serve.

We believe that music and media, delivered in a socially and culturally relevant way, have the power to positively change and shape people’s lives. Our purpose-built 3-story base in Brixton houses recording studios, a band rehearsal space, a production suite with top industry standard tech and software. Our work takes place mainly onsite with some community-based work in hospitals or at events.

This opportunity comes at a really exciting time for Raw Material. We are soon returning to our own building which by the end of 2024 will be refurbished via a £1.1m capital fundraising campaign to improve our operational capabilities and develop income generation opportunities and new facilities for the community, with a coworking offer and an increased hires and events programme.

About the role:

When a person or their family member sustains a spinal cord injury it is a life changing experience. They can experience a huge drop in confidence, lose their independence and can feel isolated and that no one understands what they’re going through. Back Up was started by volunteers and our volunteers remain at the heart of everything we do, including shaping and delivering our range of services.

The Volunteer Development Assistant will be the main point of contact for volunteer enquiries and requests and will work across Back Up to understand volunteer needs in order for the volunteer team to grow and support delivery of our life changing services. They will be responsible for the administration and coordination of the annual calendar of volunteer training events ensuring that prospective volunteers feel supported and well prepared, and everything is in place for delivery of high-quality training.

Lived experience is an advantage; but most important is you sharing our commitment to transform the lives of everyone affected by spinal cord injury.

For full details please see our role description[BH1] .

About us:

At Back Up, we have big ambitions. Over the next few years, we’re going to be transforming the lives of even more people affected by spinal cord injury.

Together we’ll be working hard to make sure everyone affected by spinal cord injury has access to the support they deserve; and we are the only spinal cord injury charity in the UK providing specific services to children and young people.

At Back Up, inclusion is at the heart of everything we do. Please read our Equality, Diversity and Inclusion Policy Statement. We are committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. We particularly welcome applications from those from black, Asian or ethnic minority backgrounds or those with higher level spinal injuries.

In 2024 Back Up won The Times and The Sunday Times Spotlight Award for Best place to work for disabled employees. As well as this, Back Up has been voted one of the top ten charities to work for (Third Sector Best Charities 2020). The enthusiastic, inclusive and supportive spirit of our very skilled staff ensure excellence in the services we deliver.

We're looking for a new Volunteer-Led Services Manager to lead our transport and befriending services as well as helping us to grow our team of volunteers across the whole organisation. 

Key responsibilities are:

• Day to day oversight of our Volunteer Led Services (Community Connections Befriending, and Community Connections Transport and Care Home Befriending)
• Line management of Befriending and Transport teams
• To further develop these projects and ensure user/volunteer involvement

We are seeking to appoint someone on a 12-month fixed term contract as maternity cover, to join our Grants Team in delivering The Ideas Fund, an exciting programme which looks to connect communities with researchers in order to develop and try out ideas related to mental wellbeing. The Fund is delivered in four areas of the UK – Oldham, Hull, the Highlands and Islands of Scotland, and North West Northern Ireland, although this role can be remote, based anywhere in the UK.

With support from the Head of Grants, we expect that you will have lead responsibility for our work in two of these areas, building strong relationships with our Development Co-ordinators and contributing to the successful delivery of the overall programme. You will oversee the support for grant holders to learn from what is working and feed this learning into our overall approach with the Fund, as well as sharing insights externally. It’s an exciting time for the Fund; you can find more details about our plans here.

You will work with our existing Grants & Learning Manager to ensure that our due diligence and grant reporting requirements are met, responding flexibly and creatively to issues that arise. Importantly, you will consistently focus on how we can continue to be innovative with our grant making, and how our learning can influence long term change in funding and public engagement practice.​

Job description

Key responsibilities

The main responsibilities of this role are to:

• Work with the Head of Grants to deliver an innovative programme that constantly evolves based on what we learn.
• Deliver excellent grant-making using relational, flexible and participatory approaches.
• Design and implement high-quality assessment, due diligence and grant management processes, continually reviewing and refining the approach.
• Support the assessment and delivery of a portfolio of ‘evidence building’ grants, with projects due to begin in January 2025.
• Design and implement learning and evaluation strategies and processes, reviewing and refining as needed. Manage relationships and/or contracts with learning partners where appropriate.
• Support local Development Coordinators to:
  • Ensure the programme’s aim of supporting underserved communities is fulfilled and the grants budget is committed.
  • Work with applicants and collaborators to develop high quality innovative proposals.
  • Work with grant holders, collaborating researchers and project partners to overcome challenges they might face in delivering their projects.
  • Collate and share local learning as part of an evidence building and practice sharing strategy, which is currently in development.
• Develop and manage a small pipeline of discretionary ‘infrastructure’ grants to add value to the portfolio and/or make systemic impact at local or national level, if necessary.
• Develop bespoke application and grant management and learning processes as appropriate.
• Work with the Head of Grants to devise a learning and development plan for the Grants Team.
• Build and engage a network of key stakeholders to ensure successful delivery of the programme.
• Champion innovation in supporting community/researcher collaboration, community-led research, systems change and grant-making across relevant sectors including:
  • Sharing learning, practice and ideas with a broad range of stakeholders through a range of approaches.
  • Representing the British Science Association at external events to share innovation and learning.
  • Develop and deliver events and/or content to showcase practice.
• Support the Head of Grants with developing the BSA’s strategy around future grants programmes. 

In addition, the post-holder will be expected to:

• Support colleagues across the organisation, especially at busy times or on specific areas of expertise.
• Undertake assessment or grant management work on other programmes as required.
• Other duties as reasonably required by the line manager.

Our Head Office is based in London, but we have an agile working policy enabling people to work at another UK location up to 4 days/week. Permanent remote working in the UK is possible and we welcome applications from people based in other parts of the UK. We are happy to consider secondments.

You can find the person specification, our application pack and the link to apply on our website by clicking the Apply button. 

Arts Emergency has been supporting young people through our mentoring programme since 2011. During this time, we've seen a huge community of mentors from across the UK's  creative industries come together to support nearly 2,000 underrepresented young people to pursue higher education, creativity and careers.

As the London Mentoring Officer, you will work as part of a small team to recruit, match and support mentoring pairs across London. This is a busy, fun, and rewarding role where you'll get to work independently while being supported by the Mentoring team, and the wider Arts Emergency team around the country.

The ideal candidate will be passionate and driven to make a positive impact on the world. They will have the self-discipline to work independently and the confidence to communicate proactively with the wider team.

The role can be home or office-based, or hybrid but regular travel across London is essential as part of programme delivery. 

Qualifications
No specific qualifications are required for this role

Experience

• Experience working with young people aged 16-18
• Experience of project management within a service delivery context
• Experience of managing relationships with partner organisations and/or skilled volunteers
• Experience of programme delivery in a related field (e.g. youth work, arts and culture, education)

Skills & Abilities

• Excellent interpersonal and relationship-building skills with diverse stakeholders
• Good presentation skills and confident at public speaking
• Good administrative and organisational skills
• Time management skills - the ability to work to deadlines, and under pressure, balancing several priorities at once
• Capability in using standard office programmes, web-based apps, and databases

Knowledge

• Knowledge of the context and issues affecting young people in London aged 16-18
• Knowledge of the creative and cultural industries in London
• Knowledge of the education system 

Job Responsibilities

• Recruit and maintain a network of volunteer mentors, in collaboration with the wider Mentoring and Arts Emergency team
• Organise mentor training events and carry out necessary safeguarding measures, including enhanced checks with the Disclosure and Barring Service (DBS) for volunteers
• Manage existing relationships and develop new ones with schools, colleges, and other referral partners
• Manage application and onboarding processes effectively
• Ensure the best possible mentor matches for young people and provide high-quality support throughout their mentoring relationship
• Develop value-added opportunities for mentees to gain first-hand knowledge and experience in their fields of interest, and to achieve their personal goals.
• Monitor the programme and share updates proactively with the Mentoring Manager, including reviewing and responding to mentor reports
• Ensure compliance with all relevant policies and procedures, flagging causes for concern with the Designated Safeguarding Office

To apply:

1. visit the Arts Emergency website

2. download and read the Job Pack thoroughly

3. follow the instructions on how to apply stated in this document

4. Deadline to apply: 1 July 2024, 10am

Role Title: Head of Trusts and Global Markets

Salary: £54,880-Band E

Location: London

Tenure: Permanent

ActionAid UK is a member of the ActionAid Federation, an international charity that works with women and girls living in poverty.  As part of the ActionAid Federation, we work with women and girls, our partners, and dedicated staff in 43 countries to end violence and fight poverty so that all women, everywhere, can create the future they want.

Are you a keen advocate of women and girls’ rights in emergencies?

Are you a skilled and experienced professional in the field of trusts and global markets? 

Could you lead the strategic development of the trusts and global markets programme, ensuring full consideration of audiences (internal and external) and propositions to create an engaging strategic plan aligned to the organisational strategy ?

Do you have the skills and experience to provide leadership to the Trusts and Global Markets team ensuring they are fully equipped, enabled and supported to develop exceptional partnerships and deliver against targets and organisational priorities?

Then we'd love to hear from you!

AAUK are seeking a Head of Trusts and Global Markets to lead  our dynamic Trusts and Global Markets team to deliver a target of ~£4.5M in 2024 while seeking growth for the future. The role provides leadership across four key areas; Trusts in the UK (including our strategic partnership with the People’s Postcode Lottery), Trusts in Liechtenstein, Partnerships and Philanthropy in the Gulf (primarily Qatar and UAE), and Philanthropy and Partnerships in Singapore and Hong Kong. The role provides strategic direction to each of these areas, supporting the Senior Managers to navigate internal systems and relationships while seeking opportunities for growth and innovation. 

The post holder willplay a key strategic and lead role in the Philanthropy & Partnerships team (P&P), comprising Philanthropy, and Strategic Funding & Insight sub-teams, in order to ensure maximum collaboration, a joined-up approach to donors and increase income across the P&P team. In this role, you will be responsible for developing and implementing strategies to raise funds from trusts and foundations, as well as managing our global investment portfolio. Working  collaboratively with the Co-CEOs, board and Senior Leaders  to engage and promote  the work of the Trusts and Global Markets team, as well as working collaboratively with colleagues on humanitarian emergencies, ensuring Trusts/regional markets' support is maximised at these times.

Key responsibilities include:

Building and maintaining relationships with key trust and foundation donors
Developing fundraising strategies to secure funding for our programs and projects
Managing our diverse global investment portfolio to achieve financial growth and stability
Monitoring and evaluating the performance of our investments and adjusting strategies as needed
Collaborating with stakeholders to ensure alignment with organisational goals and objectives

To be successful in this role, you should have a strong background in finance, fundraising, or investment management, as well as excellent communication and relationship-building skills. A solid understanding of trusts, foundations, and global markets is also essential.

If you are looking for an impactful, challenging and rewarding opportunity to make a positive impact on the world, we encourage you to apply for this position. 

Further details available within the JD

Due to the nature of this role, the successful candidate will be asked to participate in criminal records checks at the point of offer.

Additional Information:

Diversity, Equality, Inclusion and Belonging:

Diversity, Inclusion and Belonging are key to our organisational culture.  We are on a journey to become not only an anti-racist organisation but one that proudly celebrates the diversity of all applicants and employees.  We look forward to you bringing your full self to work, proudly sharing your unique perspective and helping us to shape our combined future. We especially welcome applications from those from underrepresented/marginalised communities.

AAUK is a disability Confident Committed organisation and as such any candidate that declares a disability will be shortlisted for interview if they meet the essential criteria for the role.

Referencing and Safeguarding:

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include safeguarding, criminal records and terrorism finance checks. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

ActionAid UK is committed to preventing any form of sexual harassment, exploitation, and abuse (including child abuse and adult at-risk abuse) and responding robustly when these harms take place. We expect all ActionAid UK Staff and ActionAid UK Representatives to share this commitment. We will not tolerate our Staff or other representatives carrying out any form of sexual harassment, exploitation or abuse towards anyone we come into contact with through our work.

Working practices:

ActionAid is committed to supporting flexible working. If you would like to discuss flexible working options, including the possibility of a job share for this role, there will be space to do so during the interview process.

ActionAid UK has a hybrid working policy for many of our roles.  The requirement will vary from team to team and the responsibilities of individual roles.  As a minimum, all colleagues are expected to attend the office 12 days per year, plus additional time for induction, training, and “Company Connection days.”  Some roles may require in-office attendance on all days and if so, these will clearly be marked as in-office roles.  

Please note that ActionAid UK does not offer fully remote working options.  We encourage you to discuss hybrid working expectations at interview.

Recruitment Processes:

Please note that ActionAid UK may review, shortlist and interview candidates prior to the closing date so we encourage all candidates to apply as soon as possible.

If we receive a very high response, we may close the vacancy early and will not accept further submissions. 

Home based within South West England. Frequent travel to food banks around region, and some travel to staff conferences, 121’s and team away days

The Network Lead plays a central role in helping us achieve our vision to end the need for food banks in the UK. This is a varied, proactive and fast-paced role that involves representing the Trussell Trust on policy and public affairs and key stakeholder relationships in South West, the leadership of a dynamic team of area managers that supports the network of food banks in the South West to deliver emergency food, and the coordination of projects and partnerships to support the food banks in our network to reduce the need for their services locally. 

Role responsibilities 

• Strategic Leadership: Manage the delivery of food bank operations in the nation and key strategic projects that are part of the Trussell Trust’s five-year strategy to end the need for food banks.

• Projects and partnerships: Build partnerships and develop projects with organisations to develop and build services and systems that help end the need for food banks.

• Policy, public affairs and church engagement: Engage with a wide range of external bodies, including national government, elected representatives, faith and community organisations, and research bodies. Ensure that local churches (including church leaders) feel connected and understand the importance of ending the need for food banks in local communities. 

• Team Leadership: Provide leadership, support, coaching, development, and line management to the area managers. Provide support, advice and guidance to Trussell Trust project leads as appropriate to ensure they understand the policy and public affairs context for delivering their work in the nation e.g. Pathfinder and Financial Inclusion team 

• Risk Management: Ensure consistent quality assurance of food banks across the nation , in line with the risk framework and support area managers to deal with complaints and manage food banks with high risks. 
   

• Cross-organisational working: Act as a liaison between the area team, the wider operations team, and other directorates, managing the flow of ideas and feedback to positive effect.  

Person Specification 

Technical skills and minimum knowledge: 

• Confidently represent the Trussell Trust with a range of stakeholders, including elected representatives, and effectively manage the roll-out of the organisational strategy in the /nation. 

• Policy and public affairs knowledge, including a track record of successfully influencing politicians and key decision-makers to achieve strategic goals. 

• Knowledge and experience of community development or local service provision. 

• Experience of managing projects and partnerships, from inception to evaluation, to achieve strategic goals. 

• Experience of team leadership including line management and supervision, including dealing with performance issues and using coaching skills. 

• Competent and efficient use of IT, including the main Microsoft Office programs and database management. 

Behaviours and competencies: 

• Demonstrates a commitment to the values of the Trussell Trust 

• Demonstrates empathy for people from disadvantaged, marginalised or socially- excluded backgrounds  

• Role models inclusive behaviour, values and leadership 

• Excellent communication and interpersonal skills, particularly listening skills. 

• Confident, resilient and self-motivated team player 

• Well-organised and able to juggle competing priorities. 

• The ability to build effective relationships in contexts where Christian faith plays a major part, and in which people of all faiths and none collaborate to make a difference together.

Neighbourhood Watch Network (NWN) is the representative charity for the Neighbourhood Watch movement across England and Wales with over 2.3M members and 60,000 volunteers. We are the largest volunteer led crime prevention and community development charity in the UK. Neighbourhood Watch Network supports and represents the successful grass roots, volunteer led group of organisations under the Neighbourhood Watch brand. We are funded by the Home Office, charitable trusts and foundations, donations and sponsor organisations in the private sector.

Neighbourhood Watch was founded on the premise of bringing people together as neighbours and communities to help prevent crime and all the evidence suggests that the need for this today is as great as it has ever been.

We have received funding to start several new projects, and now need a Finance Officer to join the Finance Manager in a small finance team to support the growing organisation. The Finance Officer will also support the wider team with expenses, reviewing their spending verses their budgets, and will help manage the online shop.

We are looking for an enthusiastic, proactive and organised Administrator to join us at The Royal College of Radiologists (RCR) as the Membership Operations Administrator.

This is an exciting and stimulating opportunity for a talented Administrator who is keen to develop their skills and customer service experience to make a positive impact on our members. In this role you will have responsibility for completing administration activities, work within service level agreements to respond to queries and complete membership processes. You will be efficient, responding promptly to data requests and deliver strong data integrity for membership.

If you have a passion for delivering an excellent service, driving member satisfaction and developing your career in the membership space this could be the role for you.

What you will do:

• Deliver exceptional customer service with every interaction, to ensure every member or potential member receives a positive experience.
• Respond to member queries and complete key membership administration processes throughout the membership lifecycle.
• Provide support to ensure relevant documentation on membership processes are current and user friendly.
• Through continuous review and collaboration across the RCR, implement developments that improve efficiency or member experience.
•  Develop and implement data and quality checks and robust processes, to deliver reliable and current data on our members.
• Work with the Membership Events Coordinator to deliver outstanding membership engagement events and assistance with administration.

What you need:

• Experience of managing administration processes efficiently.
• Demonstrable experience of providing exceptional customer service.
• Experience of using and maintaining a database or equivalent to store and retrieve data.
• A quick learner, able to adapt existing knowledge and experience, to tackle new queries as they arise.
• Ability to prioritise and anticipate competing demands.
•  Good working knowledge of Microsoft packages.

Why join us?

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Hybrid working (40% working week can be done remotely)
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme

If you’d like to grow in this challenging and exciting Membership Operations Administrator position, as well as work with a charity that focusses on supporting doctors who deliver medical imaging and cancer care, please find out more about the role, the RCR and instructions on how to apply in the candidate pack.

Day Opportunities Manager – working with adults with learning disabilities

Salary:                                up to £28,350 per annum

Hours: 35 hours per week (Monday to Friday)

Responsible for: Day Opportunity coordinators, seniors and support workers, volunteers and service users

We have an exciting opportunity to join Centre 404’s Learning and Leisure team as the manager of our Day Opportunities service.  This service supports adults with a wide range of needs to be active members of the community, increase their independence, develop their life skills and set themselves goals and achievements to work towards.

The post holder will be responsible for line managing the team who plan and deliver a broad programme of social and educational community-based activities.  You will oversee the smooth running of the service and be responsible for quality assurance while ensuring the identified aims of the programme are met. You will also oversee all associated administration, the recruitment and management of relevant staff and volunteers, and contribute to the running and ongoing development of the service.

The role will involve balancing multiple priorities, including strategic planning as well as hands-on work alongside the rest of the team, ensuring a person-centred approach is maintained at all times and involving people in decision-making structures. There is ample scope for personal and professional development.

This job does require you to be an experienced manager who has planned and developed sessions for people with learning disabilities and led and motivated a team to ensure positive outcomes for people using the service.

Centre 404 is dedicated to staff development and supervision and we will provide a detailed induction and on-going training and support. We are also committed to safeguarding and promoting the welfare of vulnerable children and we are looking to recruit people who share these values. All offers of employment are subject to an enhanced DBS check, proof of eligibility to work in the UK and two satisfactory references.

We are dedicated to providing a meaningful and rewarding work environment, as well as offering a range of perks and benefits for our staff to enjoy.

Centre 404 is an equal opportunities employer and welcomes applications from all sections of the community. Charity ref number 299889

The Client Support Worker targets those who need the Foodbank on a repeated basis and offers a package of support to address the complex and often overwhelming challenges and crisis situations they are facing.  You will work with clients to give time, advice, advocacy and emotional support as well as providing personalised support.  This could include assisting them to access help with finances, debt, social isolation and other issues and connect them with other local projects which may be relevant. You will also work closely with the referral agencies who issue Foodbank vouchers.

Principal Duties and responsibilities to include:

•  Client Engagement: Sit down with visitors and engage in conversation with them.  Offer a listening ear and signpost clients, as required, to further support using your knowledge of the local environment. 

• Client Support:  Develop individual plans for clients to assist them through next steps.  Act as an advocate where appropriate, assisting with phone calls, form filling and appointments.  Accompany clients to other projects as required.

•  Administration: Understand and complete the administrative processes for referrals and applying for various grants

• Signposting: Proactively explore the local support offering, build relationships and add useful resources to the signposting folder and disseminate to the centre teams regularly

• Centre Culture:  Work alongside the Centre Coordinators and volunteers to make foodbank visitors feel welcome

• Volunteer Support: Support volunteers in centres to increase their skills and knowledge

 Key attributes and skills

• Positive and proactive: being proactive and outgoing, resourceful and imaginative, encouraging and resilient, with a strong positive attitude.

• Community experience: previous experience of casework and working with people with challenging situations.  An understanding of safeguarding.

• Empathetic and caring: able to listen to and connect with a range of clients and deal with everyone with kindness, care and tact; meeting people where they are.  The ability to work within professional boundaries.

• Passion and commitment: a genuine passion for BBF’s mission and for working hard to help the people we serve in a caring and practical way.

• Relationship management: ability to develop effective relationships with clients and local organisations and comfortable building networks.

• Interpersonal skills and team working: excellent interpersonal skills and the ability to work well in a team.  Able to deescalate challenging situations in a calm manner.

• IT skills: comfortable using and assisting clients with a range of technology – online applications, emails, attachments.

• Support for our Christian ethos and values: either being a practising Christian or demonstrating a strong willingness to support, and act in accordance with, BBF’s Christian ethos and values.

About Us 

Bromley Borough Foodbank (the “Foodbank”, “BBF” or “we”) was founded in 2011 by Christian churches as a foodbank serving those in need in the London Borough of Bromley. We are a member of the Trussell Trust network of over 400 UK foodbanks.

We remain proud of our Christian identity and ethos, but over the years we have grown into a community-based foodbank. We bring together individuals, schools, workplaces and other groups from all faiths and none to help people in our community facing financial hardship to get back on their feet. We also play our part in efforts to end the need for foodbanks in the UK.

Title: Head of Operations

Contract type: Fixed term, maternity cover (July 2024 – May 2025) 

Hours: 0.8 FTE (4 days per week) 

Salary: £46,400 (£58,000 FTE) 

Reports to: CEO 

Manages: Studio Managers (Bloomsbury & Deptford), Events and Venue Coordinator, Event Manager (freelance), Youth and Community Producer (freelance) 

MAIN PURPOSE OF THE JOB: 

As a key member of the leadership team, the Head of Operations (HOO) plays a vital role in the development and delivery of Cockpit’s strategic plan, working closely with the Chief Executive. The HOO will ensure operational excellence, site optimisation in Bloomsbury and Deptford and lead on property strategy. The role encompasses oversight of the maker community, management of IT systems, leading on HR and responsibility for health and safety compliance.

This role would suit an entrepreneurial self-starter with demonstrable experience in property and building management, project management, budget and fiscal control, HR and team management. Knowledge of planning, business and charity financing, leasehold and landlord-tenant legislation is desirable.  The role requires strong negotiation skills and the ability to exert influence and maintain critical relationships. It requires a keen focus on delivery and detail as well as the ability to retain big picture perspectives.  Exemplary communication skills and the ability to manage multiple priorities are essential. 

MAIN DUTIES: 

1 PROPERTY AND BUILDING MANAGEMENT 

Cockpit has two sites in Deptford and Bloomsbury. At each site, a Studio Manager has responsibility for the day-to-day running of the sites and liaison with makers.  The Studio Managers will report to the HOO who will coordinate, plan and/or oversee all the practical management of the buildings including repairs and maintenance; alterations and refurbishments; space allocations and use of space; health and safety; tenant/maker welfare/support etc. 

The HOO will manage the Studio complexes to ensure they meet the requirements of the charity and resident makers while ensuring commercial optimisation.

The HOO will ensure efficient use of space and consider charitable and commercial objectives when setting prices and rates to ensure a balanced outcome.  The HOO is responsible for ensuring compliance on all aspects of Health and Safety, insurance and risk assessment. 

The HOO is responsible for project managing all future real estate projects from inception to completion. They will ensure that sufficient resources, budgets and expertise are in place for such projects. The HOO will sit on Cockpit’s Property Committee. 

2 LEASES, INSURANCE, LEGAL, RATES AND LA 

With oversight from the CEO and Board, and relevant legal advice, the HOO will manage leasehold negotiations with Cockpit’s landlord, Camden Council.  The HOO will report on such matters to the Property committee of the Board.

Working with the CEO, the HOO will manage licences issued to studio holders developing pricing structures and documentation that reflect Cockpits charitable aims and commercial objectives. 

Working with the CEO, the HOO will set hire rates, rentals and other pricing related to Cockpits spaces and services in line with Cockpit’s charitable aims and commercial objectives. They will be responsible for issuing associated contracts and licences. 

The HOO will oversee all insurance requirements and ensure that terms required are met.  The HOO will oversee legal compliance issues in collaboration with the CEO and as directed. 

The HOO will maintain good relationships with Local Authorities and be responsible for monitoring and overseeing all rates or other levies in relation to the buildings or the charity itself. 

3 COMMERCIAL EVOLUTION AND PROJECTS  

The HOO will take an active leadership role in developing and delivering commercial opportunities for the charity in line with its charitable objectives and the strategic plan.  The HOO will lead on the strategy for development of space and venue hire, tours, better utilisation of space, and AV studio hire. The HOO will evaluate commercial opportunities/risks and will manage the delivery and ultimate running of such spaces. 

The HOO will also oversee the successful delivery and oversight of the cafe operator in Deptford.

4 LIVE EVENTS  

The HOO will actively contribute to the creative development of Cockpit events, including but not limited to Open Studios. They will be responsible for the operational planning and timely delivery of the events including budget management. The Event Manager and Events Coordinator will report into the HOO on all relevant events.

The HOO will be responsible for ensuring there is clear post event reporting from all departments, and that this is tracked year on year to ensure it informs future strategy, budgets and investment.

5 YOUTH AND COMMUNITY 

Working with the CEO, HOO is responsible for overseeing Cockpit’s Youth and Community activities. They will be responsible for the recruitment and management of the producer, as well as overseeing budgets. The HOO will oversee the programming of any Youth & Community activities across the year and ensure these are aligned to the charities objectives and are properly funded. They will work closely with the Head of Development and Youth and Community Producer to ensure Cockpit targets the correct funding bids and works with the correct partners to deliver impactful programmes in a cost-effective manner. 

6 IT and DATA MANAGEMENT 

The HOO is responsible for managing Cockpit’s external IT consultant to ensure that all hardware and software bought and used by the charity is up-to-date, efficient, cost effective, secure and suitable for the charity’s activities. 

The HOO is responsible for overseeing all software and digital upgrades including but not limited to the charity’s CRM, cloud-based services and future automation.

7 DATA AND GDPR 

The HOO will play a central role in the planning and correct implementation of any data programme for Cockpit. This will be in close collaboration with the Head of Marketing and Digital and the CEO.

The HOO is responsible for GDPR for Cockpit and will take on responsibility for compliance and other copyright or legal practices in relation to safe data management, firewall implementation, working closely with the Head of Marketing and Digital on these matters.

8 COMPLIANCE, RISK REGISTER, HANDBOOKS, HR 

The HOO has line management responsibility for the Deptford and Bloomsbury Studio Managers, Events and Venue Coordinator, Event Manager, Youth and Community Producer and overall responsibility for Cockpit’s HR function. 

The HOO will take responsibility for ensuring compliant staff practices in relation to up-to-date staff contracts, health and safety, maternity and all other relevant HR matters.  In association with the CEO and Financial Controller, the HOO will manage and record annual leave. 

The HOO will work with the Studio Managers to ensure good Maker welfare and be responsible for policies that result in positive outcomes in relation to the Cockpit community. 
 

The HOO will liaise with the CEO and advise on risks in the HR area and will sit on the People Committee of Cockpit.

The HOO will evaluate when HR risk requires external advice and will agree any necessary actions with CEO. 

The HOO will be responsible for the Staff Handbook, The Trustee Handbook, Maker Welcome Pack/Handbooks and all relevant compliance materials for updating and circulation, including all company policies.

Working with the CEO, the HOO will manage the Risk Register and update the Board in a timely manner on any pertinent and impending changes to that with the potential to impact the charity. The HOO will be a member of the Finance, Audit and Risk Committee (FARCo) of Cockpit.

The HOO will take on responsibility for recruitment practices and onboarding activities for new employees, contractors and trustees. 

The HOO will oversee the performance review process, coordinate staff training and be responsible for the training budget. 

9 DIVERSITY AND INCLUSION 

In conjunction with the CEO, the HOO will oversee and implement policies that foster and reflect the charity’s commitment to diversity and inclusion.  This may include managing new and existing initiatives, updating policies and undertaking formal reviews.  The HOO will champion Cockpit’s diversity objectives at the Board’s People Committee (PeCo). 

10 COMMITTEES AND BOARD 

The HOO will provide a support role to the CEO on preparation of Board papers and reports.  The HOO will coordinate committee meeting dates and circulate them to the members appropriately, with administrative support.  The HOO will oversee the minutes for all meetings, working with an external minute taker. The HOO may maintain activity lists and will work with the CEO and the Board of Trustees to ensure exceptional Governance.

11 CEO DEPUTISATION  

The HOO will support the CEO as needed and may, on occasion, be asked to provide support to the Board of Trustees and the Chair. 

PERSON SPECIFICATION 

Essential knowledge, skills and experience 

• Substantial experience in a similar role with senior responsibility for all aspects of operations 

• Sound expertise in property management and building management

• Excellent organisational skills including effective planning, prioritisation, risk management, and reporting

• Good financial management skills: budget setting, control, monitoring and resource management 

• Events management skills and experience 

• Experience of negotiating with, contracting and managing external suppliers to ensure high quality delivery 

• High-level people management skills, experience of managing a team, and knowledge of sound HR practices 

• Experience of working in a charity or social enterprise and working with a Board of Trustees 

• Strong written and verbal communication skills 

Desirable knowledge, skills and experience 
 

• Knowledge or experience of craft, design, fashion and/or the wider creative industries 

• Experience of building commercial or community/creative partnerships 

• Experience or knowledge of fundraising

Essential qualities and attributes 

• Demonstrable commitment to equality, diversity and inclusion

• Entrepreneurial and solution-focused, with the ability to approach issues both flexibly and with creativity

• First-class attention to detail and high standards of professional conduct 

• Customer-focused, empathic approach, able to communicate and build professional relationships with a wide variety of people and to adapt delivery style as appropriate. 

• Affinity with Cockpit’s mission and values as a leading UK social enterprise enabling creative people to succeed.

• Self-starter with an ability to work positively as part of a small team

Applications due by: Midnight, 30th June 2024 

First Interviews (online): Tuesday 9th July 2024 

Second Interviews (in-person): Monday 15th July 2024