Community development jobs in billingsgate, greater london
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Closing Date: 2 September 2025
Ref 7142
We're looking for an individual with extensive data strategy and leadership experience to join us as our Head of Data and Analysis here at Save the Children UK. This is an exciting opportunity to lead a high-performing team and embed a data-driven, supporter-centric culture that drives income growth, supporter engagement and impact as we enter a period of transformation.
Note: This role is a 14-month maternity cover contract.
About us
Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn, and protection from harm. When crisis strikes and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.
About the role
As Head of Data and Analysis, you will play a vital role in transforming how data and insights drive strategic decisions across our Public Impact division. You'll lead the development and delivery of a forward-looking data strategy, enabling agile, insight-led campaign planning and supporter engagement. You'll also play a key role in leading the team through technological and cultural change, championing collaboration and capability-building across multidisciplinary teams.
Joining our Public Impact Division and reporting to the Director of Public Income & Engagement, you’ll be leading Data and Analysis teams who are passionate about harnessing the power of data to deepen supporter engagement, increase income, and deliver relevant, impactful experiences.
In this role you will:
• Lead and implement a transformational data strategy that elevates the role of insight across marketing, engagement, and fundraising activities.
• Support and lead teams through change, fostering a culture of innovation, collaboration, and continuous learning.
• Inspire and manage a high-performing team of data professionals, embedding a shared vision and delivering measurable outcomes.
• Collaborate across digital, technology, and marketing functions to unlock the power of data and supporter insight.
• Translate complex data analysis into clear, actionable insights that drive commercial impact and strategic decision-making.
• Champion robust data governance, quality standards, and safeguarding practices to ensure effective and ethical data use.
About you
With a proven track record of successfully guiding teams through transformation, you'll have a strong background in data strategy and leadership with a passion for unlocking the power of data to drive income and engagement.
You'll have:
• A strong track record of leadership in data, insight, and analytics roles within complex or matrixed organisations.
• Experience successfully leading teams and departments through transformation or change programmes.
• A deep understanding of data strategy, marketing technology ecosystems, supporter lifecycle engagement, and performance measurement.
• Strong understanding of analytics methodologies and approaches, including digital analytics.
• Excellent communication and influencing skills, with the ability to translate complex ideas into actionable insight for diverse audiences and to drive cultural change.
• A collaborative, agile mindset with a passion for continuous improvement and innovation.
• A passion for using data to advance social impact, and a commitment to upholding the highest standards in safeguarding and ethical data use and to Save the Children's vision, mission, and values.
What we offer you:
Working for a charity provides one of the best benefits there is – a sense of purpose and reward for helping others. However, we understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance.
• We focus on flexibility, inclusion, collaboration, health and wellbeing both in and outside of work.
• We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to work to improve the lives of children every day.
Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.
Location & Ways of Working:
The majority of our roles can be performed remotely in the UK, but at times you will be required to come to your contracted office (usually between 2–4 days per month, depending on the needs of your role, team, or service). For many roles, this is likely to be the minimum required to deliver impact.
This will be discussed and agreed with your manager / team and we encourage candidates to discuss our ways of working in more detail at interview stage.
Please note: travel costs to your contracted office will be at your own expense.
Flexible Working - We are happy to discuss flexible working options at interview.
Commitment to Diversity & Inclusion:
Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think.
We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here.
About us:
Girl Guiding and Girl Scouting is the world’s only movement for every girl and any girl because we believe that each of them deserves to be the best they can be. Girl Guides and Girl Scouts learn by doing, making friends and having fun. In brave, local spaces, girls develop the skills and attitudes to change themselves, their communities and our world. The World Association of Girl Guides and Girl Scouts supports 153 national Girl Guide and Girl Scout organisations around the world to be united, thriving and growing.
Job Purpose:
The purpose of this role is to support the Governance and Events Team by undertaking events related operations for the 39th WAGGGS World Conference (taking place in June 2026), and any other WAGGGS events as needed.
The 39th WAGGGS World Conference is a four-day event that will take place in Cambodia in June 2026 in partnership with the host organisation, the Girl Guides Association of Cambodia. This is the main platform for decision-makers in our 153 Member Organisations to gather for networking, learning and consultation on the direction of the Movement. A pre-event for youth attendees under the age of 30 will take place before the conference.
About the Role:
This role operates within a volunteer-led global charitable organisation with 153 Member Organisations. It provides the inspiration, knowledge and direction to continually protect and enhance WAGGGS’ rich legacy and expand its collective reach and impact. You'll have the opportunity to collaborate with staff, volunteers, and attendees from across our Movement - each bringing their own unique perspectives and experiences.
Key Responsibilities:
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Be responsible for maintaining the registration site and event website (using the events management software, Cvent) including individual event databases, providing reports as required and ensuring good communication with participants via email.
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Provide administrative and logistical support for all aspects of online and in-person Event Management. This includes assisting volunteers and staff with registration and platform issues, and, if appropriate, travel arrangements and accommodation.
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Ensure internal and external communications with Member Organisations, participants, staff members and volunteers and event suppliers are timely, relevant and of a high quality.
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Undertake the processing of grants, invoices, staff and volunteer expenses and other related financial administration ensuring compliance with legislation and WAGGGS policies and guidelines.
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Writing, designing, and sending event documents and communications on time. Proof-reading of the documents and communications before sending them.
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Be responsible for, and able to evidence, own personal development by undertaking relevant training, attending meetings, conferences and events ensuring that you are updated in all matters relevant to the role within your Personal Development Plan agreed with your manager.
Please submit your CV and Covering Letter to be considered for this role. Please ensure you refer to the person specification when writing your cover letter and detail why you are interested in this position at WAGGGS.
We are the largest voluntary movement dedicated to empowering girls and young women in the world.



The client requests no contact from agencies or media sales.
About us
We’re Morden College: an almshouse charity providing older people with housing in south-east London. At the heart of everything we do is our goal to improve the lives of our residents so that they can live well for as long as possible. Our community of 250 older people live in Morden College’s almshouse accommodation at Blackheath and Beckenham, and in our care home. We are committed to enabling our residents to live independent, fulfilling, and healthy lives while receiving the right level of support when needed. Residents enjoy a range of events and activities to take part in, and each site offers facilities for socialising including putting and croquet lawns, bars, and Café 19 in the John Morden Centre at Blackheath.
As part of the Morden College team, you will play a key role in challenging ageism, promoting healthy ageing, and fostering social connection. We value equity, diversity, and inclusion and embrace technology to ensure sustainable and high-quality services. Our community is a place where both residents and staff thrive.
About the role and who we are looking for
We are seeking a Sustainability and Evaluation Officer to play a vital role in helping us build the foundations of our sustainability and impact work during a key period of organisational development and change.
Reporting to our Sustainability and Impact Lead, this role will provide essential analytical, coordination, and stakeholder engagement support as we:
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Develop and implement a Monitoring, Evaluation and Learning (MEL) framework
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Complete our first environmental and social impact baseline assessment
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Prepare our first Sustainability and Impact Report
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Begin embedding ESG (Environmental, Social, and Governance) and sustainability principles into all aspects of our operations and services.
Much of this work will involve identifying and organising data currently dispersed across the organisation (e.g. spreadsheets, systems, teams), contributing to the development of a new CRM system, and building processes and tools that enable us to better measure, evaluate and communicate our impact.
You will work closely with colleagues across all departments – particularly in resident services, property, hospitality & commercial, IT and finance – as well as with residents and external partners. You’ll also help ensure sustainability and impact considerations are built into how we make decisions, improve services, and report externally.
This role is ideal for someone early to mid-career with strong data and evaluation skills, excellent attention to detail, and an interest in how environmental and social change happens within complex organisations. If you’re proactive, values-driven, and excited to shape something new, we’d love to hear from you.
Main duties and responsibilities
1. Data discovery and management
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Locate, clean, and organise data from across the charity (including resident services, environmental data, property portfolio, HR and finance)
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Help define and implement consistent data collection processes to improve quality and accessibility of information
2. Evaluation and learning
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Support the development and implementation of our Monitoring, Evaluation and Learning (MEL) framework
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Conduct or contribute to evaluations using both quantitative and qualitative methods
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Gather resident feedback through interviews, surveys, focus groups, or other participatory methods
3. Sustainability and ESG support
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Assist in collating environmental and ESG data (e.g. waste, water, energy, transport, emissions) from across our sites and operations
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Support the analysis and presentation of environmental data for our baseline assessment and future reporting
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Contribute to the integration of ESG standards into reporting and planning
4. System and process development
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Work with colleagues and external providers to define impact-related data requirements for our new CRM system
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Support data migration, clean-up, and integration activities linked to sustainability and impact
5. Reporting and communication
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Contribute to the development of our first Sustainability and Impact Report
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Produce clear, accessible summaries, visualisations, dashboards, and insights for internal and external audiences
6. Grants and service impact
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Support the monitoring and analysis of our charitable giving and grant-making (including out-pensions and grant organisations)
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Help identify how we can better evidence the impact of our services to residents and other stakeholders
7. Coordination and admin support
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Provide administrative, scheduling, and coordination support across sustainability and evaluation projects
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Contribute to stakeholder engagement activities with residents, partners and staff
Person specification
Essential
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Experience working with data: gathering, cleaning, analysing, and presenting it clearly and effectively
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Knowledge of evaluation and research methods (qualitative and quantitative)
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Understanding of MEL, impact evaluation, or theory of change approaches
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Strong interpersonal and communication skills; able to build trust, work collaboratively, and explain complex ideas in accessible ways
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Strong organisational and project management skills with attention to detail
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Ability to work independently, take initiative, and manage multiple priorities
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Comfortable using Excel and other data tools (e.g. Power BI, Tableau, survey tools)
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Interest or experience in ESG, sustainability, or social impact
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Awareness of data ethics, confidentiality, and responsible data use
Desirable
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Experience working in a housing, charity or public sector, environment
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Familiarity with CRM systems and experience supporting system development or data migration
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Knowledge of ESG or sustainability frameworks (e.g. SRS, SDGs, GRI, TCFD)
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Experience engaging with service users, residents, or communities in a participatory way
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Experience working with or engaging older people, particularly in residential, community, or service settings
This job description is not meant to be exhaustive and will be reviewed and amended as necessary to meet the changing needs of the organisation. It will also be used as the basis for determination of objectives and the contents will be used as part of the appraisal process
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re looking for a bold and values-led Advice Manager to lead our advice service and play a key role in driving forward our vision of an inclusive, rights-based society.
About Us
Richmond AID is a user led disability rights charity working towards a world where disabled people are treated with dignity, respect, and equality. Our advice services provide essential support on issues like benefits, housing, discrimination, access, and more — but our work doesn’t stop there. We use what we learn from people’s experiences to challenge injustice, influence policy, and campaign for change.
About the Role
As Advice Manager, you’ll take a strategic lead on developing our advice service to ensure it is accessible and high-quality, and also actively challenge the root causes of inequality. The Advice Manager will have wide ranging responsibilities for the performance, quality assurance and development of internal advice services and will be responsible for achieving and evidencing high quality positive outcomes for service users.
You will Manage our advice teams: Information Navigation, Benefits Advice, Money Advice and our benefits advice contract with South West London and St Georges. We also administer a number of grants on behalf of local grant giving charities and the local authority and you will manage the administration of these grant funds.
We currently have 14 advisors across our advice teams including 2 team leaders in our Information Navigation (general advice) and South West London and St Georges benefits advice team, it is currently 8 direct reports.
As a key member of our management team you will work closely with other managers. You will also take a lead on Safeguarding and Data protection across the whole organisation and deputise for the CEO as required.
As our Advice Manager, you’ll take the lead in shaping and strengthening our vital advice services by
- Managing, supporting and inspiring a team of skilled advisers and volunteers.
- Developing and leading a high-quality advice service that meets the requirements of the Advice Quality Standard (AQS) and that is responsive, inclusive, and empowering.
- Embedding systems for monitoring and evaluation, using data, outcomes, and client feedback to improve quality and impact.
- Driving service improvements, streamline processes, and ensure compliance with relevant standards.
- Championing the voices of disabled people, feeding insight from frontline work into our policy and campaigning.
- Ensuring the service contributes to social justice, tackling systemic barriers and inequities through both individual casework and broader change.
- Representing the organisation externally including meeting and influencing local stakeholders including local councils, funders and advice organisations.
About you
You’re an experienced advice professional and a passionate advocate for social justice. We need someone with experience of working in an advice and representation role and with experience in managing a busy advice team. You understand the power of high-quality advice in changing lives — and the importance of using that insight to shift systems.
You will bring
- A strong track record in managing or coordinating advice services (e.g. welfare rights, housing, disability support).
- A strong understanding of the social model of disability and a commitment to its principles.
- Experience in quality assurance, monitoring, evaluation and using feedback to improve services and experience in managing safeguarding and managing data protection.
- Experience in report writing to commissioners and funders.
- An ability to influence decision makers and develop effective partnership working.
- Knowledge of the rights and experiences of disabled people, and the structural barriers they face.
- Excellent leadership and team management skills.
- A collaborative approach and a commitment to equity, inclusion, and continuous learning.
- The ability to link frontline experience to wider campaigning and policy change.
What We Offer
- A collaborative and inclusive team culture.
- Commitment to your professional development and wellbeing.
- The chance to make a real difference in individual lives — and the wider fight for equality.
- 25 days leave plus 8 bank holidays
To apply for this role, please send your CV and a covering letter of up to 2 sides of A4 stating how you meet the Essential and Desirable criteria in Experience and Knowledge section of the Job description.
We will not consider applicants that do include a cover letter. Please ensure you tailor your cover letter to the Job Description and your experience.
We actively welcome applications from Disabled people and those with lived experience of disability. We are committed to building a diverse team and strongly encourage applications from underrepresented groups. Disabled candidates that meet the minimum criteria will be invited for interview. Please advise if have a disability or long-term health condition for consideration.
Richmond AID will empower disabled people to achieve greater independence and choice by providing a range of services and support.





Vibrance has exciting opportunities available for you to join the team as a Deputy Manager to join our team based in Wood Green N22. You will join us on a part-time, permanent basis, working 25 hours per week, and in return, you will receive a competitive salary of £18,230pa (£27,345 pro rata).
About the role:
Based in Haringey, London, is a supported living accommodation for up to 5 service users with staff on duty 24 hours a day. Staff are involved in supporting the service users in all aspects of their daily life, providing them with physical and emotional support in all areas of day-to-day life, both inside and outside the home e.g. personal care, meal times, recreation and leisure, attending medical appointments etc.
Responsibilities as our Deputy Manager will include:
- Deputising for the Manager in managing the staff, coordinating the delivery of all services to the Service Users and ensuring the requirements of the appropriate regulatory body are always adhered to
- Managing the care support provided to the Service Users in the absence of the Manager in a non-judgemental way based upon trust, honesty, transparency and professional standards
- Supporting Service Users with all daily living tasks and outings as appropriate and development reviews
- Supporting people when out in the community and promoting a better understanding and awareness of Learning
- Difficulties and Physical disability issues in the general community
- Assisting in ensuring all appropriate records are maintained, in accordance with the appropriate regulatory body
- Legislation, in both written, electronic and multimedia form as appropriate.
- Challenging institutional models of care and behaviour, encouraging and developing innovation
What we’re looking for in our ideal Deputy Manager:
We are looking for a candidate that has experience of delivering services to people with complex needs, who will ensure that the service users receive a high-quality service, ensuring that their individual sessions are planned, executed and monitored. You will also need to ensure that all areas are delivered and maintained to a consistently high level, and that staff are encouraged to meet goals for service users and themselves.
You must be willing to work flexibly across our services when needed, and will have experience of managing staff, leading a team and conducting supervision, with a willingness to learn management skills as and when identified by your line manager. You must also have outstanding communication skills (written and verbal), both internally and externally and have a good understanding of Microsoft Office.
In return for your skills, knowledge, and experience, you’ll enjoy:
- A comprehensive training programme covering core skills
- Generous holiday entitlement
- Pension scheme
- Rewards and recognition for your service
- Enhanced Maternity & Paternity Pay
- Flexible Working Options (Subject to service requirements)
- Learning & Development
- Mindful Employer
- Positive about Disability
- DBS online applications paid by Vibrance
- Long Service Awards
Vibrance welcomes applications from all sections of the community including from people with disabilities. As users of the Disability Confident scheme, we guarantee to interview all disabled applicants who satisfy the essential criteria for a job vacancy and consider them on their abilities.
To join us as our Deputy Manager please click ‘apply’ now. We’d love to hear from you!
Charity People are delighted to be working in partnership with the wonderful National Literacy Trust who are searching for a brilliant Corporate Partnerships Manager to lead on delivering some of their most exciting corporate partnership accounts.
"National Literacy Trust are on a mission to give children and young people from disadvantaged communities the literacy skills to succeed in life. This is an incredible opportunity to join our incredible Corporate Partnerships team - whose work is vital to both the delivery of our mission and its sustainability, by leading our corporate and brand partnerships."
Corporate Partnerships Manager
- London (hybrid working)
- Permanent, Full-time (35 hours per week)
- £40,000 to £43,000 per annum
- 28 Days Annual Leave (with a total of 39 days inclusive of closure over Christmas, New year and bank holidays)
About the National Literacy Trust
The National Literacy Trust empowers children, young people and adults from disadvantaged communities with the literacy skills they need to succeed. We work directly with young people and their families, with the 5,000 schools in these communities, with nurseries, prisons, YOIs and through our teams leading community literacy programmes in 20 places in the UK facing the biggest literacy and poverty challenges. Our research makes us the leading authority on literacy and drives all our work. We are committed to becoming a more diverse and inclusive charity, better at listening to and working in partnership with the communities we exist to serve. Literacy is a vital element of action against poverty and our work changes people's life stories.
About the role
Literacy is key to future workforce development and social mobility. Our corporate partnerships are central to delivering our mission and ensuring our sustainability. With a portfolio generating around £4 million annually, we work with leading brands including The Very Group, Experian, KPMG, Morrisons, Amazon and WHSmith.
As Corporate Partnerships Manager, you'll join a high-performing team of eight, reporting to the Senior Corporate Partnerships Manager. You'll play a pivotal role in stewarding and growing existing partnerships, securing income, and ensuring our values and impact are reflected in every collaboration.
Key responsibilities
- Develop and grow existing corporate partnerships, securing incremental income.
- Research, write and present compelling funding proposals.
- Ensure robust due diligence and effective deployment of funding.
- Collaborate across teams to deliver high-quality reporting and impact.
- Uphold and strengthen our brand through partnership activity.
- Contribute to strategy development and budget planning.
- Maintain accurate records using Salesforce.
- Lead and support fundraising events.
- Represent the charity externally at a senior level.
About you
We're looking for a confident, creative and resilient relationship-builder with a track record of managing high-value corporate partnerships. You'll be comfortable working with senior stakeholders and passionate about the power of literacy to transform lives.
- Proven experience stewarding corporate partnerships worth £50k-£250k annually.
- Strong presentation, writing and communication skills.
- Excellent relationship management and collaboration abilities at all levels.
- Financial planning and budget management experience.
- Experience in the voluntary sector, CSR or fundraising.
To apply
To request a job pack and to register your interest in this brilliant role, please send your updated CV to Kevin Croasdale from our recruitment partner, Charity People. If your profile fits what we're looking for we'll be in touch with lots more details and to arrange a follow up meeting.
Key Dates
Closing - 10am, Friday 29 August.
Shortlist confirmed Monday 1 September
Interviews - all day Friday 5 September / plus pm on Tuesday 9 September
We want you to have every opportunity to demonstrate your skills, ability, and potential. Please inform Kevin if you require any assistance or adjustment to help ensure the application process works for you.
Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About TimeGivers
TimeGivers is a young, dynamic and rapidly growing charity dedicated to empowering young people to make a positive impact in their communities. As an entrepreneurial organisation in our growth phase, we're building innovative programmes that connect children with meaningful volunteering opportunities, helping them develop empathy, leadership skills and a lifelong commitment to giving back. Our creative approach brings together young people and local organisations along with volunteers from the community and corporates, to create transformative community service experiences.
The Role
We're seeking a passionate and strategic Programme Manager to join our entrepreneurial team. This role is perfect for someone who thrives in a creative, fluid environment and is excited about building programmes from the ground up and developing meaningful relationships with a growing network of partner schools as we scale our impact. This is a London-based role, primarily working at the charity’s headquarters in West London.
Role starts from September 2025.
What You'll Own
- Building relationships with existing school partners and identifying and onboarding new school partners
- Designing and leading innovative volunteering programmes
- Monitoring and collating impact from the charity’s programmes and refining the charity’s impact data collection
- Managing programme/ event budgets
Key Responsibilities
Programme Delivery
- Promoting the charity’s work with new school and community partners and onboarding new schools
- Preparing proposals and designing and organising volunteering programmes with partner schools.
- Leading the programme delivery across a range of activities, including trips, clubs, giving back days and one-off events an projects
- Recording event data on the charity’s CRM
- Ensuring the safety and compliance of all TimeGivers’ activities including conducting risk assessments and ensuring adequate staffing levels
Monitoring, Evaluation and Learning
- Compiling termly/ end of year school impact reports
- Collating impact from all school partners
- Liaising with external impact consultants as required, refining the charity’s metrics, impact data and collection
Finance and Fundraising
- Preparation and ownership of event/programme budgets
- Issuing donation requests and receipts to the charity’s partners.
- Recording and monitoring expenditure for all programme activities, liaising with the charity’s finance team when required
- Liaising with the Fundraising team and assisting with programme related grant applications
Join Us if You Are
- Passionate about young people and connecting them with their communities
- A natural relationship builder
- A creative thinker who loves developing new ideas and solutions
- Organised and practical and able to effectively lead teams in the delivery of programme activities
- Energised by creating meaningful experiences for and working with children
- Committed to safeguarding and child protection
- A flexible thinker and team player able to collaborate effectively across departments
- Passionate about creating exceptional volunteer experiences
Must-Have Qualities
- Strong safeguarding awareness and commitment
- Good communication and interpersonal skills with all age groups and stakeholders
- Experience coordinating events or programmes involving children
- Strong project management capabilities
- Comfortable with data analysis and impact measurement
- Digital-savvy with experience in standard office software
- Proactive problem-solver
- Demonstrated ability to build and maintain strong relationships
Bonus Points
- Experience working with children's charities
- Event management experience
- Safeguarding certification
What We Offer
- Opportunity to shape young people's volunteering experiences
- Chance to build programmes from the ground up in a growing organisation
- Real ownership and impact
- Supportive, mission-driven team culture
- Professional development opportunities
- Chance to work with diverse community partners
- Environment that welcomes and rewards creative thinking
Safeguarding
TimeGivers is committed to safeguarding and promoting the welfare of children. This post is subject to an enhanced DBS check and satisfactory references. All staff and volunteers are expected to share this commitment.
To create enriching and bespoke volunteering experiences for children, which offer the greatest impact on them and their community.

The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Providence Row has been supporting homeless and vulnerably housed people since 1860. For homeless people, or those at risk of homelessness, finding employment and housing opportunities can feel like an uphill battle, even more so if they’re affected by physical, mental health or substance misuse issues. Providence Row works with around 1,200 homeless and vulnerably housed people a year in London, offering an integrated service of crisis support, advice and recovery programmes.
About the role
- To account manage a portfolio of corporate donors. Ensuring regular communications with corporate partners through phone, e-mail and face to face meetings to ensure targets are met and strong, lasting relationships are developed.
- To assist with all levels of corporate administration, including; thank you letters; certificates; project reports; updating all correspondence and meeting information within the CRM database.
- Create and implement tailored stewardship plans to maintain and grow existing corporate relationships.
- Undertake appropriate research and briefing (for self and others) in preparation for initial meetings with potential corporate supporters, demonstrating agility and creativity along with comprehensive knowledge and understanding of Providence Row’s organisational strategy and services offering when engaging with potential partners.
- To support with corporate volunteering activities both on and offsite, ensuring volunteers have an engaging and impactful experience.
Benefits
- 27 days holiday plus bank holidays
- Pension – 5% employer, 3% employee
- Cycle to work scheme
- Season ticket loan
- Employee assistance programme
- Monthly reflective practice
- Wide range of learning & development opportunities
To apply: Please upload your CV with a covering letter, detailing how you meet the job specification. CV’s without a covering letter will not be considered.
Research shows some people, especially women and marginalized groups, may hesitate to apply unless they match all the criteria. However, we want to assure everyone that we encourage applications from all individuals, regardless of whether they fulfil every point in the job description. Your unique perspective matters to us – please apply with confidence.
Interviews
Please note that we may interview on a rolling basis and therefore encourage early applications.
Providence Row is a charitable company limited by guarantee registered in England and Wales; company number 07452798 registered charity number 1140192.
We tackle the root causes of homelessness to help people get off, and stay off, the streets.




Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Theirworld
Founded 23 years ago, Theirworld has grown to become a leading global children’s charity committed to the best start in life for children and young people by ending the education crisis and unleashing the potential of the next generation.
If you care about issues like climate change, gender equality, inclusion, helping refugees and ensuring the voices of young people are represented at all levels of decision-making, then education is the key to unlocking big change in these areas. If you want to make change happen, join us!
We believe in unlocking big change from a supportive and inclusive environment. This is why we now have an innovative four-day-working-week which sees all employees working Monday to Thursday with the office closed on most Fridays.
This is in addition to hybrid working with most staff taking at least one day a week based in the office.
Other benefits include:
• Regular in-house training
• Travel
• Central London location: 5 mins from Liverpool St Station and Shoreditch High Street
• Highly competitive salaries, plus more
• Pension scheme
• Cycle to work scheme
• Home office expense allowance
• Life Insurance
• Season ticket loan scheme
The Role
Theirworld is seeking a proactive and collaborative Manager to support the development, delivery, and learning of education projects and innovation initiatives.
This role will work closely with the Director of Programmes and the wider Projects team to support the design and coordination of pilot projects that test bold, locally driven ideas across Theirworld’s three core pillars: Best Start in Life, A Safe Place to Learn, and Skills for the Future.
The ideal candidate will bring experience in project management and delivery, innovation support, and strong coordination skills. They will work with diverse stakeholders, including community-based organisations, youth leaders, education NGOs, and policy makers to identify promising solutions, facilitate Theirworld’s accelerator programme, and gather insights to inform our broader strategy. The postholder will also contribute to knowledge sharing, event coordination, and organisational learning, helping ensure that new ideas are captured, tested, and amplified.
Main Responsibilities
Project Management
• Lead the planning and delivery of pilot innovative education projects, both internal and external, ensuring alignment with Theirworld’s strategic pillars and cross-cutting vital areas (gender, inclusion, climate, health & nutrition, peace & security).
• Coordinate project timelines, grant delivery, budgeting, reporting cycles, and partner check ins to ensure successful implementation.
• Support the team and local delivery partners with testing and pivoting through ongoing feedback mechanisms to strengthen impact and learning.
• Ensure project documentation, monitoring frameworks, and learning processes are maintained to inform potential scale.
Innovation Management
• Manage the day-to-day coordination and delivery of Theirworld’s Education Innovation Awards, including recruitment, onboarding, programming, and follow up with winning teams.
• Support the development and implementation of innovation focused interventions, tools, and methodologies across programme areas.
• Support in the coordination of internal innovation and contribute to the identification and advancement of high-potential concepts.
• Contribute to mentoring, capacity strengthening, and scale-readiness support for partners and youth-led initiatives.
Community Engagement and Collaboration
• Build and maintain strong working relationships with grassroots innovators, youth-led organisations, and education-focused non-profits.
• Ensure inclusive engagement practices, enabling meaningful participation of local communities, educators, and youth in programme design and delivery.
• Work collaboratively with other Theirworld teams (Campaigns, Communications, Advocacy, Research) to ensure cohesion and integration across programmes.
Learning and Knowledge Sharing
• Document insights, lessons learned, and emerging practices from pilots and projects
• Support the creation of learning reports, and briefs that contribute to Theirworld’s growing body of knowledge.
• Coordinate and support convenings, events, or workshops that engage internal and external stakeholders.
Cross-Team Contribution
• Actively participate in team-wide meetings, strategic planning, and internal initiatives to support programme delivery and organisational learning.
• Engage with our Development and Fundraising team to identify and support the cultivation of potential funders and supporters for the project pipeline
• Provide flexible support to the Director of Programmes and project colleagues on cross-cutting tasks, event coordination, or strategic priorities as needed.
Experience, Skills and Character
• 3–5 years’ experience in project and innovation management, education, or international development.
• Experience supporting or delivering accelerator, innovation, or grant programmes (especially within the non-profit sector).
• Strong interest in education access, inclusion, and the role of innovation in system change.
• Excellent organisational, time management, and multitasking abilities.
• Good communication skills with strong written and verbal English skills.
• Collaborative team player, with experience working with diverse communities and youth networks.
• Curiosity and commitment to continuous learning, iteration, and experimentation.
• Familiarity with digital learning, edtech, or grassroots innovation is a plus.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Katherine Low Settlement
Katherine Low Settlement is a busy, local charity that has been serving Battersea and the wider Wandsworth community since 1924. We are dedicated to building stronger communities and enable people to challenge and find ways out of poverty and isolation.
We run a range of our own community services to support local older people and children, young people, and their families from refugee communities. We campaign for social change. We incubate and support other charities and social businesses to thrive. Each week we work with 30+ charities and community groups supporting more than 1,000 people.
Katherine Low Settlement’s work with older people
Katherine Low Settlement has worked with older people since its conception in 1924.They are a core part of the community that we continue to work with. We provide, often in partnership, a range of projects and activities for older people including health and wellbeing; creative arts; intergenerational work; connecting people and trips/outings.
Our services include Battersea Bites, Age Well and Core social activities and digital inclusion.
We work with people 50+ to:
• Encourage active and independent living
• Reduce isolation and loneliness
• Improve well-being and prevent ill-health
• Engage members to be dynamic and contributing members of the Wandsworth community.
Key Objectives for this Role
Oversee the day-to-day running of our Battersea Bites Programme that includes a lunch club for people 50+ that runs on Tuesdays, Wednesdays and Thursdays and a healthy eating session on Mondays. This includes leading in the planning, shopping and preparation and provision of meals, the responsibility for the day-to-day running of the kitchen including overseeing a team of volunteers and ensuring compliance with relevant Health & Safety and Food Hygiene requirements.
Roles & Responsibilities
Planning
• Plan and develop a monthly lunch service menu, a month in advance, using creative license to provide nutritious, varied, and satisfying meals that meet diverse dietary requirements (e.g., allergies, cultural needs, vegetarian/vegan options) while strictly adhering to Health & Safety and food hygiene regulations.
• Develop ideas for Battersea Bites Healthy cook and eat/ other sessions with the Age Well Team.
• Handle purchases and expense tracking using the Soldo card, ensuring full compliance with the bank card usage policy, and submitting all receipts and records promptly and accurately for financial oversight and reporting, for which training can be provided.
• Create several themed menus throughout the year which will engage members. For example, a Summer Lunch, an Afternoon Tea, etc.
• Support the planning of the older people’s lunch club with older people themselves
• Support the Elders team to welcome and support new members to feel part of the programme.
Delivery
• Complete a weekly food shop either online (we currently use Asda delivery service) or locally, buying fresh ingredients weekly which fall within the financial budget.
• Prepare, cook and serve healthy meals, ensuring dietary needs are met
• Undertake stock control such as stock rotation, ensuring all food items are labelled with expiry dates and disposed of when necessary.
• Ensure all equipment is ready and set up for the lunch club service.
• Ensure the security of the kitchen and store cupboards to provide a safe working environment. (Our cupboards are locked.)
• To ensure routine day-to-day as well as specialised cleaning of kitchen equipment, work surfaces, kitchen floors and storage areas.
• Keep accurate and up-to-date records, including the health and safety folder containing opening and closing checks. Training can be provided.
• Ensure your hygiene and cleanliness are of the highest standard, and those of anyone entering the kitchen, including volunteers, are suitably dressed and uphold the same standards
• Be part of and work closely with the Elders Team at KLS
• Support elders who attend the club so that the sessions are safe and enjoyable for them.
• Inform the Manager (or in their absence the Head of Service) of any concerning incidents, compliments, complaints or accidents (including safeguarding issues).
• Demonstrate strong problem-solving skills by quickly and calmly addressing kitchen challenges and ensuring smooth meal preparation under pressure.
• Take part in the monitoring and evaluation of the programme under the guidance of the Managers of the 50+ programme
• Coordinate with staff and volunteers to ensure efficient meal service.
• To attend any relevant training sessions to ensure that you are fully equipped to perform your role effectively
• To actively assist in the continuation of our high food hygiene rating
• Have acquired or are willing to Level 2 and Level 3 Food Hygiene Certificate
• Actively participate in meetings such as supervision and appraisals, and staff meetings. The manager reviews progress, reflects on goals, and completes agreed actions and tasks within set deadlines to support ongoing development and programme success.
Coordination of Battersea Bites Volunteers
• Form and build positive working relationships with volunteers who work within Battersea Bites.
• Take responsibility for coordinating individual volunteers and respond effectively to their feedback, and report any concerns to the Core Manager.
Undertake Other Duties
• To comply with any reasonable request from KLS Management to undertake work of a similar level that is not specified in this job description.
Person Specification
Essential Experience & Skills
- Track record of catering and basic cooking
- Proven experience of working or volunteering with older and/or vulnerable people in community settings
- Strong communication skills – both verbal and written
- Understanding of healthy eating and nutrition
- Full understanding of health & safety, including food hygiene (though training is also provided)
- Personal attributes to include being caring and compassionate / hard working / organised / creative / take initiative / reliable / ability to work under pressure
- Ability to work as part of a small team, whilst also working independently
- Committed to KLS’s mission, vision and values
Desirable Experience & Skills
- Experience of overseeing volunteers
- Knowledge of Battersea / Wandsworth
Further Information
- Katherine Low Settlement is committed to Diversity, Equity and Inclusion
- All offers to work at Katherine Low Settlement are subject to satisfactory references, which is standard KLS policy applicable to all roles. KLS also ask for an enhanced DBS (formerly known as CRB) check
- You will adhere to matters of confidentiality concerning this role and the KLS team
The above job description reflects the position at the time of writing; it is not intended to be a task list but indicates the general level of work involved. It is expected that duties will be reviewed and revised as required.
We work to reduce poverty and isolation and bring the community together.

The client requests no contact from agencies or media sales.
We're looking for a kind, compassionate and resilient Specialist Support Worker to join our Mental Health service in Tower Hamlets.
£30,527.00 per annum, working 40 hours per week.
Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
* Undertake key-working responsibilities for a caseload assigned by the Team Leader / Manager.
* Carry out initial assessments of potential customers and make decisions over access to the Crisis House
* Undertake continuous assessment of needs and potential risks & agree levels of support and actions.
* Create support / action plans for providing appropriate services based on the assessment and reflecting the services and resources available to enable the customer to overcome their crisis
About you:
Relationships
? With key customers (end service users)
? Within team and organisation
Organisation
? Planning and organising workload
? Awareness of policies and procedures
What you'll bring:
Essential:
- At least an NVQ Level 3 in Health & Social care, or equivalent academic qualification.
- A minimum of one years' experience of supporting vulnerable adults with mental health / substance use or dual diagnosis needs.
Desirable:
* An understanding of care-planning processes and Models of Care within mental health.
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Please see our website for full Job description
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Established in 1997, Jigsaw4u provide a range of services for children, young people, families and vulnerable adults experiencing complex social and emotional difficulties across South West London. Jigsaw4u has experienced considerable growth and development over the past several years. Jigsaw4u’s Board of Trustees and Chief Executive Officer (CEO) have recognised the need for dedicated staffing resource to hold the day-to-day responsibility for the service management function as part of our Senior Leadership Team (SLT).
As a member of our SLT, you will help to deliver and shape and the organisation’s vision and strategy. It will be your responsibility to ensure that Jigsaw4u’s services achieve their goals, meet their strategic objectives and achieve our growth targets while being delivered to Jigsaw4u’s exceptionally high standards.
Under the direction of the CEO, the postholder’s areas of responsibility will be to:
- Line Manage the Service Managers, ensuring that their teams are high performing, reporting and data collection is of a high standard and relationships with funders and other stakeholders are outstanding.
- Ensure that the structure of all Jigsaw4u services are optimised to allow for growth and support staff and volunteers (including trainee counsellors/therapists) to develop key skills.
- Maintain knowledge and awareness of best practice within the charitable sector (and other sectors where relevant), to inform and update Jigsaw4u so that we take advantage of the latest approaches to change, innovation and development which can have a positive impact on our beneficiaries lives.
- Work proactively and collaboratively to identify innovation and business improvement within the SLT to define and agree Target Operating Models and oversee implementation and ongoing review. Use insight, evaluation and analysis to continually inform and refine practice.
- Play a full part in the development of the SLT and deputise for the CEO as required. Work closely with the Service Management Team to develop and deliver an outstanding approach to people management, building a learning culture that delivers high quality, extensive support enabling people to achieve their best as a team.
- Represent Jigsaw4u at formal meetings with funders and other stakeholders and through submission of reports and data requests. Establish new, and strengthen existing, external relationships to promote Jigsaw4u’s profile, influence and reputation.
- Ensure compliance with relevant statutory and regulatory requirements, and adherence to relevant professional codes and standards of good practice.
- Support the CEO in funding and tender applications
- Support the CEO and fundraising team in generating income
As a member of the SLT you will be expected, with training and support, to take an active part in supporting the whole organisation. Experience and aptitude to provide calm leadership and a supportive problem-solving approach to practical problems and judgements involving risk is necessary.
Helping children, young people and families in South West London put the pieces back together following social and emotional difficulties.

The client requests no contact from agencies or media sales.
Salary: £67,752 per annum, plus excellent benefits
Contract: Permanent
Hours Per week: 37.5 hours per week you will be required to work in - person a minimum of two days per week In line with our hybrid working model,
Our Foundation
We are an independent charitable organisation working to build a healthier UK. Health is our most precious asset. Good health enables us to live happy, fulfilling lives, fuels our prosperity, and helps build a stronger society. Yet good health remains out of reach for too many people in the UK and services are struggling to provide access to timely, high-quality care. It doesn't have to be like this. Our mission is to help build a healthier UK by:
1. Improving people's health and reducing inequalities
2. Supporting radical innovation and improvement in health and care services
3. Providing evidence and analysis to improve health and care policy.
We aim for excellence across our work and will achieve this by producing research and analysis, shaping policy and practice, building skills, knowledge, and capacity, and acting as a catalyst for change. Everyone has a stake and a part to play in improving our health. By working together, we can build a healthier UK.
About the role
Are you passionate about shaping policy to improve workforce health and reduce inequalities? We are seeking a Policy and Research Manager to join our Healthy Lives directorate and contribute to advancing the recommendations of the Commission for Healthier Working Lives.
In this pivotal role, you will lead the delivery of policy development and research projects, including externally commissioned work, ensuring outputs are delivered on time and with impact. You will support the implementation of a programme testing preventative workplace interventions, synthesise emerging evidence, and develop credible policy recommendations to influence decision-makers.
You will also play a key role in building and maintaining stakeholder relationships, representing the Health Foundation externally, and communicating insights to a wide range of audiences across policy, practice, and research communities.
This is an exciting opportunity for a highly motivated individual with strong analytical capabilities, excellent communication skills, and a commitment to improving health through action on the wider determinants. We are looking for someone who can work both independently and collaboratively in a fast-paced, high-profile environment.
The Healthy Lives directorate leads the Health Foundation’s strategic work on the wider determinants of health, focusing on areas such as employment, education, housing, and community. Within this, the Economic Determinants of Health team builds evidence and policy analysis to influence government and employer action. Our independence, supported by our endowment, enables us to innovate and test practical solutions that drive long-term change.
How to apply
Our priority is to find the right individual for each opportunity. We are dedicated to building an inclusive workplace that values diversity and invite you to find out more. If you would like to apply, please submit your CV, and using no more than 1000 words answer the following application questions:
1. Describe your experience of designing a policy research programme. How did you select the questions and research methods? How did you ensure the research was delivered to high quality and had an impact?
2. Give an example where you have collaborated effectively with stakeholders to deliver a piece of work. How did you engage key influencers and ensure that diverse voices were heard? What impact did this engagement have?
3. Share your achievements in developing ideas that have had an influence on national or local employment or health policy. How did you make the case for change and gain traction for the idea, e.g. media coverage or direct influencing?
Our commitment to inclusion and diversity
We are committed to an inclusive hiring process, where every candidate has the chance to showcase their unique skills and experience in an accessible, and supported environment, to ensure that we can make the best appointment for each job on merit. We welcome applicants from all backgrounds and encourage those from underrepresented groups in this field to apply to us. We have identified three diverse groups, in particular, we want to achieve a better balance across our organisation between men and women, increase representation of people from black and ethnic minority backgrounds and recruit more people with disabilities. As part of this commitment, we particularly welcome applications from these groups. Apply to join our team and let's work towards building a diverse and inclusive workplace together.
Help us work together to make the recruitment process and potential future employment more accessible and enjoyable for you.
Closing date: August 31, 2025, at 23:00
Interview date: September 11 or 12. 2025
Job Title: Communications and Campaigns Manager
Reporting to – Chief Executive
This is a permanent full-time role, home based with regular UK wide travel
Salary - £29,000 - £32,000 dependant on experience
Closing Date – midnight 5th September 2025
The Role
This is a key role supporting the NFF team to amplify the experience of flooded people and the work of the National Flood Forum. We’re looking for a proactive and people-focused Communications & Campaigns Manager to join our team. The successful applicant will develop and deliver national campaigns, ensure our messages reach the right audiences and manage activity across multiple platforms. The vision and creativity to tell powerful stories about flooding and its devastating impact on individuals, communities and economies is essential, as is the ability to manage internal and external stakeholders with tact, sensitivity and authority.
Responsibilities
Strategic Communications & Storytelling
· Translating community activity and project work into compelling stories and campaigns that amplify the voices of those affected by flooding.
· Contributing creative ideas to increase awareness of an organisation’s work and impact.
· Tailoring messaging to diverse audiences including policymakers, partners, media, and communities.
Campaigns & Public Engagement
· Developing and delivering successful multi-channel communications campaigns Evaluating campaign and communications effectiveness and reach
· Organising, planning and supporting online and in person events.
Content Creation & Digital Media
· Creating engaging digital and written content, including newsletters, blogs, website content, case studies, and social media posts.
· Supporting the development of the NFF’s website
· Driving integrated campaign work aligning digital, press, and stakeholder communications.
· Identifying and exploiting external opportunities to promote the NFF and its important work.
· Creating a bank of case studies to highlight the issues flooded people face.
Media & External Relations
· Cultivating productive relationships with the media and creating compelling media materials including press releases and case studies
· Building strong relationships with community flood groups to support them to share their stories in the media.
· Monitoring media coverage and leveraging media opportunities aligned with NFF’s mission.
Internal Communications & Capacity Building
· Production of our internal communications and supporting staff with templates, messaging guidance, and digital tools.
· Production and distribution of our internal newsletter, gathering updates and impact stories from teams and regional staff.
· Supporting staff and volunteers with communications training and briefings to build confidence and skills.
Knowledge Management & Brand Consistency
· Keeping internal communication and campaign assets up to date.
· Using insights from staff and communities to improve communication tools and templates.
· Working to ensure consistent branding and accessibility across all channels.
Skills & Knowledge
- Communication: Proven ability to write effectively for diverse audiences, including media, online platforms, political stakeholders, and internal teams. Skilled in building and maintaining strong relationships.
- Strategy: A track record of developing and delivering highly effective communications strategy and leading proactive and reactive engagement across a range of issues
- Storytelling: Outstanding storytelling skills that vividly bring to life the lived experiences.
- Stakeholder Management: Strong influencing skills and a track record of building strong and productive working relationships with a diverse range of stakeholders.
- Empathy: Strong ability to empathise with individuals and communities impacted by flooding.
- Organisation: Highly organised, flexible, and capable of operating at a senior leadership level.
- Collaboration: A collaborative team player with a solution-focused approach.
- Experience: Relevant degree and a minimum of five years’ experience in the field.
How This Role Contributes to Our Strategy
· Raising the NFF profile: Ensuring the work of the NFF and the experience of flooded people is amplified.
· Partnerships: Developing strong relationships with partner organisations.
· Collaboration: Fostering a collaborative approach within the organisation.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re recruiting for a brilliant, committed and experienced Service Manager to lead the delivery of Ella’s service model. Leading the frontline team, the postholder will need to demonstrate a person-centred approach to ensure the provision of an excellent aftercare service for women who have experienced trafficking and/or sexual exploitation. As part of the management team, the postholder will contribute towards the development of Ella’s services.
You will be a skilled communicator, capable of developing strong partnerships and working effectively with other community organisations and agencies across London. This is an exciting opportunity to play a key part in enable women who have survived trafficking and other forms of violence to recover and rebuild their lives.
Two reasons why you should join Ella’s
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You will make a difference: Ella’s is a London-based organisation working with women who have survived trafficking and sexual exploitation. Join us, and be a crucial part of ensuring survivors have all they need to recover and build lives that are safe and free.
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You will work in a great place: We are a passionate, growing organisation. Last time we asked, 100% said they would recommend Ella’s as a place to work. As a team, we are strong, women-led, authentic, professional, fun and supportive of one another.
Job description and person specification
Service delivery
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Lead the day-to-day management of Ella’s safe houses, and outreach services
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Ensure all caseworkers provide high-quality, holistic support tailored to each woman’s needs
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Ensure casework systems are used consistently and effectively across the team
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Oversee accurate and timely completion of risk assessments, support plans, and case notes
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Provide emotional support and hands-on casework guidance where needed
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Coordinate referrals and ensure women are welcomed into the service with care and dignity
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Lead regular reviews of support plans to ensure women are progressing through recovery stages
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Ensure a smooth and responsive referral process into Ella’s services
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Ensure all data is kept up to date for monitoring, evaluation, safeguarding, and reporting purposes
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Contribute service data to support funding applications and impact reporting
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Provide regular service updates to the Head of Services and contribute to strategic conversations
Volunteer coordination
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Induct, train and oversee social work students and/or interns placed within the home
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Ensure relevant policies and procedures are upheld by self, all volunteers and visitors who come into contact with survivors
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Adhere to and ensure all students and interns have a good knowledge of Ella’s casework management forms and recording systems and oversee the consistent use of these
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Provide regular supervision to students and interns
Safeguarding & health and safety
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Act as Safeguarding Lead for frontline services
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Manage all safeguarding concerns in line with Ella’s policies and procedures
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Work with the Head of Services and Safeguarding Trustee to strengthen safeguarding culture and processes
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Promote a safe working environment for staff and service users, including regular risk assessments
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Ensure all frontline staff are trained and confident in safeguarding procedures
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Respond calmly and professionally to emergency situations
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Protect the confidentiality and security of all Ella’s locations
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Ensure robust procedures are in place for health and safety across safe houses
Team management
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Provide line management, supervision, and ongoing support to accommodation and outreach caseworkers.
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Lead recruitment, induction, and training for frontline staff and interns.
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Manage the internship programme, including allocation, supervision, and development.
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Coordinate regular team meetings and reflective practice sessions.
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Support wellbeing of all frontline staff in partnership with Ella’s HR Officer.
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Oversee team and managers rotas and ensure staffing for on-call cover.
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Contribute to the recruitment and retention of a strong volunteer and intern team.
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Monitor and review demanding caseloads to support effective casework and prevent burnout.
Service development and partnerships
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Identify gaps and opportunities for improvement in service delivery.
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Implement structural changes to improve quality and efficiency of support.
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Build and maintain local partnerships within the VAWG and anti-trafficking sectors.
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Represent Ella’s at operational-level partnership and multi-agency meetings.
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Contribute to the development of service-related policies, ensuring input from staff and survivors.
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Work alongside the Head of Services and senior management team to shape future service plans.
Benefits
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Part of a small team, delivering a dynamic organisation changing women’s lives, supporting and empowering them to build their futures.
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We are always developing and growing so you will have the opportunity to give direction and vision to the work and to work alongside a committed team.
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Access to a professional supervisor.
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28 day holiday, plus bank holidays.
Special conditions
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An enhanced Disclosure and Barring Service check will be undertaken.
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This post is restricted to women due to the nature of the role. The Occupational Requirement section under Schedule 9 (part 1) of the Equality Act 2010 applies.
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The role is subject to a 6-month probationary period.
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The postholder is expected to take part in the out of hours on-call service.
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Ability and willingness to work flexibly, and at all Ella’s locations as required, is necessary for this role - it is therefore suited to someone with quick and easy access to London based properties in the case of emergencies.
More about Ella’s
Ella’s is a London-based organisation working with women who have survived trafficking and sexual exploitation. Our mission is to do everything we can to ensure survivors have all they need to recover and build lives that are safe and free.
Here is a summary of our main activities:
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We run six safe houses. This supported accommodation is crucial for survivors, until they are ready and able to live independently.
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We provide regular support for women and families in neighbourhoods across London, and many more further afield when they need us.
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We speak out on issues affecting the women we work with. We care deeply about survivors of trafficking and exploitation and want to see a world where these crimes are not tolerated.
Ella’s is an equal opportunities employer. We encourage applications from all backgrounds and communities, as we believe having a diverse team adds value and positively impacts our service.
We actively encourage applicants from BAME backgrounds, LGBTQ+ applicants and those with disabilities. We are committed to equality and diversity within our organisation.
Our mission is to ensure survivors of trafficking and exploitation have all they need to recover and build lives that are safe and free.