Community development manager jobs in douglas, douglas

The Cyber Helpline is a fast-growing, innovative charity that supports individuals impacted by cybercrime, digital fraud and online harm. As we enter our next stage of growth, we are seeking a senior operational leader to transform, scale and strengthen our Helpline service.

The Head of Helpline and Service Delivery will provide strategic and operational leadership across all aspects of service delivery - people, processes, quality, tooling and innovation. This role is accountable for the overall performance, resilience and impact of the Helpline, ensuring we offer exceptional trauma-informed and victim/survivor-centred support across channels.

This is an executive role requiring someone who can operate strategically while staying close to operational realities. You will lead managers, staff and volunteers, drive cultural and structural change, support growth of service models, deliver high-quality outcomes and ensure the Helpline is equipped to meet demand.

This opportunity is exciting for an experienced service-delivery leader to build a mission-driven Helpline at scale.

Key Responsibilities

Strategy & Service Direction

• Develop and deliver a multi-year operational strategy for the Helpline aligned with organisational goals.

• Shape the future service model, including workforce planning, channel strategy, automation and technology.

• Provide executive-level leadership and insight to the CEO, Executive Team and Trustees.

• Represent The Cyber Helpline externally with partners, regulators, law enforcement, funders and the wider sector.

Service Performance

• Lead the day-to-day and long-term operation of the Helpline, ensuring stability, quality, responsiveness and continuous improvement.

• Own and deliver KPIs, SLAs, performance dashboards and quality standards.

• Ensure effective processes, incident response, risk management and signposting and referral pathways.

• Oversee the helpdesk, telephony, triage, case management processes and other service initiatives.

People, Culture and Capability

• Lead the team members across functions such as supervisors, case support, QA and training

• Build a high-performing workforce of staff and volunteers, ensuring strong recruitment, onboarding, development, supervision and succession planning.

• Foster a supportive, trauma-informed and collaborative culture with clear expectations and accountability.

• Set and embed structures, role clarity, operational guidelines and communication frameworks across the Helpline.

Quality, Compliance and Risk

• Own the QA framework alongside the Case Support Team, ensuring consistent, accurate and compassionate support to victims and survivors.

• Work in partnership with the Head of Safeguarding to ensure compliance with safeguarding policy and strong practice across the team.

• Oversee high-risk escalations, operational risk identification and mitigation.

• Ensure compliance with internal policies, such as data protection and cybersecurity.

Service Development

• Lead service improvement initiatives, including redesigning processes, upgrading systems and embedding new technologies.

• Collaborate with data, product and technology teams to enhance automation, workflows and case-handling efficiency.

• Ensure the service evolves in response to threat trends, victim needs, and organisational strategy.

• Drive innovation in digital service delivery and multi-channel support.

Partnerships, Impact and Growth

• Work with stakeholders such as police, funders, commissioners, corporates and international partners to strengthen and expand our model.

• Support fundraising and business development opportunities by providing operational insight, impact reporting and case studies.

• Contribute to the expansion of the Helpline model into new geographies.

• Act as a senior ambassador for the service and organisation.

Internal Leadership and Collaboration

• Partner with operations, finance, safeguarding, comms and data teams to ensure integrated and effective organisational delivery.

• Contribute to organisational strategy, planning cycles, and Executive Team decision making.

• Lead or support cross-organisational projects where operational expertise is required.

Requirements

Candidates must be 18 years old or older and resident in the UK with the right to work in the UK. Successful candidates will need to have their background and criminal records checked, as they are likely to have access to sensitive personal data. 

Essential

• Significant leadership experience in a senior operational role within a helpline, support service, contact centre, victim support environment or other complex service-delivery setting.

• Proven ability to scale a service, introduce new operational models and lead organisational change. 

• Experience managing multi-layered teams (including volunteers), ideally across remote environments.

• Strong understanding of QA, safeguarding principles, operational risk, and compliance.

• Demonstrated ability to set KPIs, manage performance, analyse data and make evidence-informed decisions.

• Exceptional people leadership, communication and stakeholder-management skills

• Experience improving processes, implementing new systems or delivering service innovation.

• High emotional intelligence with a calm, pragmatic approach to problem-solving.

• Alignment with The Cyber Helpline’s mission and a commitment to victim-centred support.

Desirable

• Understanding of cybercrime, cybersecurity, online harms or digital victimisation.

• Experience working in a charity or volunteer-powered environment.

• Experience delivering training, public speaking or representing an organisation externally.

• Experience with helpdesk systems, CRM, or telephony/triage systems

• Knowledge of trauma-informed practice.

What we offer

• Enhanced annual leave - generous leave package with an extra day off to celebrate your birthday.

• Pension scheme - 8% employer contribution to your workplace pension scheme

• Employee discounts - thousands of discounts on travel, shopping, wellbeing, entertainment and more.

• Remote working cost budget - an annual allowance to cover eligible remote working costs

• Flexible, remote-first working - we are a remote-first organisation, you’ll have the freedom to work from home (or away - subject to approval), supported by a flexible working culture. 

• Cybersecurity at home - we offer free cybersecurity tools, including endpoint protection and VPNs to protect your personal devices.

• Professional development - access to ad-hoc training based on your role and professional growth interests

• Enhanced leave - including sick pay, paternity/maternity, compassionate and bereavement leave. We operate with flexibility during periods of illness, family need or unexpected events.

• Cybersecurity community - Join a supportive network of over 150 cybersecurity professionals in the UK and USA.

• Time off for learning - request time off to pursue training or development opportunities

Working Well Trust is a mental health and employment charity in London. All of our projects share the aim of improving the lives of people with mental health support needs, learning disabilities, neurodiversity and/or complex issues through training and employment. 

We are recruiting for Peer Support Worker in Kingston upon Thames.

We are looking for an enthusiastic, flexible person with lived experience of autism who is committed to supporting autistic people to work towards their individual goals. Lived experience refers to the first-hand involvement or direct experiences and choices of a given person, and the knowledge that they gain from it, as opposed to the knowledge a given person gains from second-hand source. 

Goals you may support clients to work on include: 

· Taking more control of their lives through gaining a greater understanding of their own wellbeing 

· Reducing feelings of isolation through building connections in the local community 

· Gaining confidence and an improved sense of wellbeing

You will use your own direct lived experience of autism, to work together with people to identify their wellbeing goals and find the right resources and support for their needs. You will have excellent interpersonal skills and be committed to using a strength based and client led approach. 

Experience of peer support is not essential; it is more important that you share our commitment to supporting people to achieve their personal and wellbeing goals. Peer support training will be provided. 

This is a hybrid role involving both working from home and working in the community.

Please click apply to send your CV and a cover letter. Please add a cover letter to the end of your CV when uploading. Applications without a cover form will not be considered. 

Candidates need to clearly outline how they meet the person specification points in their personal statement. 

Staff benefits include an employer contribution to a personal or workplace pension equivalent to 6% of gross salary. 25 days annual leave per annum pro rata plus statutory holiday. 

Working Well Trust is an equal opportunities and confident about disabilities employer (two ticks). We welcome applicants of all backgrounds, cultures, genders, ethnicities, disability statuses and sexual orientations. We are happy to discuss any workplace adjustments individuals may require in the recruitment process, on commencement, or once in post. Special requirements for the interview process can be submitted in the cover form. 

Closing date: Friday 9th January (9am). Please note, Interviews will be arranged throughout the application window. Therefore, it is important to get your application in as soon as possible. We may close this vacancy early.

Under the supervision of the European Regional Director, the Director of External Partnerships will oversee IFAW’s strategic partnerships development geared towards advancing IFAW’s efforts to protect and save the lives of animals.

He/she will strengthen IFAW’s profile in the United Kingdom by:

o Representing IFAW in UK, in particular to corporations, institutional donors, private foundations, and other relevant stakeholders, with the aim of increasing IFAW’s visibility and generating revenue;

o Leading the development, implementation, and partnerships management, as well as external advocacy and influence;

o Carrying out outreach and community engagement to drive positive change.

Role and Responsibilities

1. Partnerships strategy elaboration

· Design and update a comprehensive partnership strategy with external stakeholders in the UK market. In order to support IFAW’s mission and strategies, this Partnership Strategy shall cover the following types of partnership:

o Polical and institutional (public sector, national and decentralized authorities);

o Financial (private sector and institutional donors);

o Technical, programmatic and academic (non-governmental community, universities, research institutes).

· Work closely with cross-functional teams to align Partnership Strategy in the UK and beyond

2. Strategy implementation and partnerships development

· Build, foster and maintain strong relationships with target stakeholders (external audiences, leaders, institutional partners, community organizations, funders, etc.) to

o Enhance effectiveness and reach

o Advance and drive collaborative solutions

· Influence UK key political decision-making processes

· Represent IFAW on priority issues in external meetings, conferences, public events, and media interviews and act as spokesperson.

· Play a key role in advancing IFAW commitment to impact investing. This involves:

o Identifying investment opportunities that generate financial returns and create social/environmental benefits.

o Working with the IFAW Leadership Team and others to develop and implement innovative investment strategies that align with strategy ensuring that our resources are used to drive transformative change.

3. IFAW UK Representation

· Serve as IFAW’s UK Representative corporations, institutional donors, private foundations, and other relevant stakeholders

· Serve as authorized signatory, when appropriate

Qualifications and Education Requirements

· Minimum of five years of experience in the development of strategic partnerships and institutional funding, NGO management, high-level advocacy or a related field in the UK and beyond.

· Strong leadership and team management skills.

· Excellent communication and interpersonal skills.

· Agility and strategic vision

· Demonstrated expertise in the nonprofit landscape.

· General understanding of environmental and climate issues. Knowledge of conservation and animal welfare is an asset but not essential.

· Ability to analyze data and use it to inform decision-making.

· Experience with local, regional, and national institutional funding sources.

· Working knowledge of legal and compliance obligations that apply to international NGO operating in the UK.

At IFAW, we aim to create and foster a workforce that reflects and contributes to the diverse, global community in which we work to improve the lives of both animals and people.  We are dedicated to fostering justice, equity, diversity, and inclusion so we actively encourage candidates from diverse backgrounds.

About Us

Harris Academy Battersea is a mixed state secondary school serving a truly comprehensive community in the heart of London. We are an Ofsted ‘Outstanding' school with a track record of delivering fantastic outcomes year on year for our students. In 2023, Ofsted visited the academy and judged us as remaining ‘outstanding', commenting on our “highly ambitious curriculum”, the “exceptionally high quality of education” provided and noted that “behaviour in the school is very strong”. Nevertheless, we are extremely ambitious for our school and as we seek to continue to grow and develop, we are looking for more brilliant people to join us.

Our Academy is centred on the values of Knowledge, Integrity and Resilience and these underpin the way we work for both students and staff. Our staff are inclusive, diverse and committed to our mission: we develop aspirational young people to thrive in a changing world.

HABS offers a broad, academic and challenging curriculum founded on six key curriculum aims:

• To develop deep, long-lasting knowledge
• To develop students into accomplished readers, writers and orators
• To provide experiences within and beyond the classroom that enrich learning and ensure students can make informed choices about their futures
• To equip students to challenge injustice in all its forms
• To enable students to understand how they learn
• To support students to reflect on their choices and values to improve themselves and their community

These aims underpin all elements of our curriculum, and we see our core academic curriculum and wider personal development curriculum as intrinsically linked. All staff at the Academy contribute to the personal development of our students through their roles as tutors and through their contributions to the wider life of the academy.

A thriving school can only function with fantastic staff, and our vision is to make teaching at HABS both enjoyable and sustainable. The wellbeing of staff underpins every decision we make, and we seek to ensure that every member of staff can enjoy a work-life-balance enabling them to bring their best to work each day.

At HABS, professional growth and development is central to our mission. Our professional development motto is ‘improve, not prove' and leaders are relentlessly focussed on supporting staff in getting even better through a wide range of internal and external training opportunities.

As a part of the Harris Federation, all staff in the Academy benefit from being part of our network of more than fifty primary and secondary academies across London. Vibrant networks of subject experts meet regularly and teachers can access bespoke support from our central teams of consultants.

For more information about what we do and who we are, we encourage you to visit our website here as well as our careers page here and explore!

Summary

We are currently looking to appoint a Home Academy Liaison Officer (HALO) to oversee educational welfare across the academy.

At Harris Academy Battsersea, you will join a dedicated team of staff supporting our excellent students. If you are looking for an opportunity to grow, inspire and develop, this may be the role for you.

The actual salary for this role will be £29,641-£30,516 (39 weeks per year, 37.5 hours per week) 

Main Areas of Responsibility

Your responsibilities will include:

• Overseeing Educational Welfare across the academy.
• Managing a caseload of ‘at risk’ students, where attendance falls below 85% and implement strategies to improve attendance
• Monitoring and improving the attendance of most vulnerable students
• Ensuring compliance with statutory duties, including reporting persistent and severe absenteeism
• Conducting home visits to engage families and address barriers to school attendance
• Maintaining accurate attendance records and preparing reports
• Representing the academy at external meetings e.g. Social Services Case Conferences, Child in Need Meetings, LAC Reviews
• Communicating effectively with all external agencies including possible alternative providers
• Ensuring effective communication/consultation as appropriate with the parents of students
• Leading on legal interventions for non-attendance where necessary
• Co-ordinating appropriate and tailored alternative provision for students unable to thrive in mainstream education
• Supporting the school’s inclusion strategy
• Maintaining the alternative provision tracker and monitoring student progress
• Building and maintaining partnerships with external providers, agencies, and support networks
• Ensuring safeguarding and health and safety standards in alternative provision settings
• Acting as a liaison between the academy, external providers, students, and families to ensure seamless support and transition to alternative placemen
• Ensuring compliance with local and national policies related to alternative provision. as well as safeguarding protocols
• Regularly reviewing alternative provision placements and providing feedback to stakeholders.
• Maintaining confidential records of support
• Preparing of reports and maintaining records relating to student referrals and subsequent counselling or support
• Providing support to the attendance team
• Providing administrative support to coordinate internal seclusion

Qualifications & Experience

We would like to hear from you have:

• Qualifications to degree level or equivalent
• Knowledge of behaviour for learning policies
• Knowledge of the range of barriers to learning that students face
• Training in child protection and safeguarding procedures
• Basic knowledge of first aid (e.g. emergency first aid course)
• At least three years’ experience of working in an inner city school or educational establishment in a pastoral capacity
• Experience of dealing successfully with a range of issues influencing poor attendance
• Experience of working with staff to ensure excellent standards of attendance and punctuality
• Experience of working with families
• Experience of working with challenging students and parents, and finding ways in which we can meet their needs more successfully

For a full job description and person specification, please download the Job Pack.

Professional Development & Benefits

Our people are at the heart of our success. We have developed a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level.

In addition to the opportunities for career development and progression, we also offer a competitive rewards and benefits package which includes a Performance and Loyalty Bonus, Pension Scheme with generous employer contributions, a Wellbeing Cash Plan, electric car scheme, 26 days' annual leave (plus bank holidays) for staff who work across the full year, and many other benefits. Learn more about  on our website.

Safeguarding Notice

The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed.

Equal Opportunities

The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates.

We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment.

Next Steps

If you have any questions about this opportunity, please send us an email, or call to arrange a conversation.

Before applying, please download the Job Pack for full details on the job responsibilities and person specification. This will be helpful for you when completing your application, and throughout the recruitment process.

We encourage you to apply as soon as possible as we may interview and offer to a candidate before the closing date. Please note that we only accept applications submitted before the closing date via our careers website.

 Harris Hill is delighted to be working with a dynamic, values-led arts and culture charity to recruit a Head of Venue Operations.

Permanent | 32 hours per week (4 days) | London (multi-site)
Salary: Circa £45,000, with flexibility for exceptional candidates

This organisation is known for transforming spaces into vibrant, community-focused cultural venues, supporting artists, experimental programming and inclusive night-time culture across London. The Head of Venue Operations will play a critical role in ensuring these venues operate safely, sustainably and to a consistently high standard.

The role

Reporting to the senior leadership team, the Head of Venue Operations will have strategic and hands-on responsibility for the organisation’s public-facing venues, including cafés, bars, event spaces and late-night cultural sites. Managing a team of Venue Managers, you will oversee day-to-day operations, compliance, staff leadership, financial performance and guest experience across multiple locations.

A key early priority will be leading the operational launch of a new venue, acting as interim Venue Manager during its establishment phase before transitioning to a permanent management structure.

This is a senior operational role requiring both strong systems thinking and an ability to lead from the front in busy, public environments.

Key responsibilities include:

• Leading and line-managing Venue Managers and operational teams across multiple sites
• Embedding consistent operational systems, policies and procedures
• Overseeing licensing, health & safety, safeguarding and late-night compliance
• Ensuring excellent customer experience and inclusive, welcoming venues
• Managing budgets, staffing costs, stock control and financial reporting
• Supporting live events, performances, nightlife and community programming
• Playing a central role in opening and launching new venues
• Championing staff wellbeing, development and inclusive working practices

About you

You will bring significant experience managing complex venues, bars, cultural spaces or late-night operations, with a strong understanding of licensing and compliance. You will be a confident people manager, comfortable leading multi-site or large teams, and able to balance commercial awareness with community and artistic values.

Experience within the arts, charity or community sectors is highly desirable, as is a genuine commitment to accessibility, inclusion and grassroots culture.

For more information, please send your CV to

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics

Location: Warwickshire, with regional responsibility across The Midlands and UK-wide support

Hours: 37.5 hours per week, flexible Monday to Saturday

Responsible to: Chief Executive Officer

Key Working Relationships: Chief Executive Officer, Heads of Operations, Senior Management Team, Facilitators

Summary

We are seeking a dedicated and qualified individual to join our team as a Regional Manager. This role involves overseeing day-to-day operations at the hub and in the community, coordinating activities that support disabled and disadvantaged individuals. The successful candidate will also take on regional responsibilities, contributing to the development and sustainability of the charity.

Main Duties and Responsibilities

· Coordinate all activities and operations to ensure smooth functioning in the Warwickshire area and across regional sites in The Midlands.

· Work alongside the Head of Operations and their teams, ensuring consistency and quality across services.

· Lead on regional development initiatives, identifying opportunities for growth and innovation in service delivery.

· Support the charity’s sustainability goals, including environmental, financial, and operational practices.

· Contribute to the strategic growth of the organisation, supporting new programme development, fundraising and partnership building.

· Provide direct support and guidance to individuals and their families, promoting a supportive and inclusive environment.

· Implement and manage animal-assisted learning programmes, alternative education provision (at both rural and urban settings), and direct community support services.

· Maintain compliance with safety regulations, national and organisational standards.

· Lead and manage a team, providing coaching, training, and support.

· Support HR processes regionally, including recruitment, staff wellbeing, and performance management.

· Work alongside Heads of Operations as required, ensuring continuity of leadership and decision-making.

· Cultivate positive relationships with stakeholders, including families, professionals, and community partners.

· Monitor and evaluate programme effectiveness, adapting delivery to meet evolving needs

Person Specification

Essential Criteria

· A recognised qualification at degree level or equivalent in one or more of the following: Teaching, Social Care, Project Management, Leadership, or a related field.

· Evidence of continued professional development relevant to the role.

· Safeguarding training (or willingness to complete upon appointment).

· Clean driving license with access to transport for regional and national travel.

· Proven experience in a management or leadership role within a relevant sector.

· Demonstrable experience of supporting disabled or disadvantaged individuals.

· Strong understanding of inclusive practice and person centred approaches.

· Experience in project management, including planning, delivery, and evaluation.

· Ability to lead and supervise teams across multiple locations.

· Excellent communication and interpersonal skills, with the ability to build trust and rapport.

· Experience in handling HR matters such as recruitment, performance management, and staff wellbeing.

· Ability to travel across regional and national sites as required.

· Strong organisational skills and ability to manage competing priorities.

· Proficiency in Microsoft 365 and other relevant software systems.

Desirable Criteria

· Experience in charity development, sustainability planning, or strategic growth.

· Familiarity with animal-assisted learning techniques and alternative education models.

· Knowledge of safeguarding practices and compliance requirements.

· Understanding of trauma-informed approaches and emotional intelligence in leadership.

· Experience in partnership development and stakeholder engagement.

Safeguarding Statement:
Circles Network is committed to safeguarding and promoting the welfare of children and potentially vulnerable people. As part of our safer recruitment process, the successful applicant will be required to undergo an enhanced DBS check and provide three satisfactory references prior to appointment.

St Wilfrid’s Centre is one of the most significant expressions of social action in the Catholic Diocese of Hallam — a place of welcome, dignity and hope for adults who are vulnerable, isolated or at risk of homelessness. For over 30 years, the Centre has offered daily support, practical help, community and opportunities for rebuilding confidence and connection.

We are now seeking a values-led Director to lead the Centre into its next chapter of renewal. This is a rare and exciting opportunity to shape a respected diocesan service as it evolves towards a clearer strategic purpose, stronger partnerships, greater sustainability and an impact-led culture.

About the role

The Director will:

• Provide visible, compassionate and strategic leadership.
• Lead service development and cultural change, embedding trauma-informed and inclusive practice.
• Strengthen governance, safeguarding, operational excellence and staff wellbeing.
• Build strong relationships with Sheffield City Council, health partners, universities, VCSEF - voluntary, community, social enterprise and faith organisations and local parishes.
• Oversee the Centre’s transformation into a renewed model (community hub or hybrid model shaped by local needs).
• Support long-term financial sustainability through partnership-building and fundraising.

About you

We are looking for someone who brings:

• Strong senior leadership experience in social care, homelessness, health, community or related sectors.
• A track record of managing teams, leading change and improving outcomes for vulnerable adults.
• Understanding of safeguarding, risk and quality service delivery.
• Strategic insight, emotional intelligence and resilience.
• A commitment to — and sympathy with — Catholic social teaching, coupled with a strong belief in inclusive services for all.

“St Wilfrid’s Centre is a treasured part of our family and a vital support for the most vulnerable in our community. We seek a Director who will lead with integrity, vision and compassion; someone who will strengthen the Centre’s mission and help secure its future for generations to come.”
— Bishop Ralph Heskett, Bishop of Hallam and Chair of Trustees

The role

At Ability Consultants, we specialise in helping charities, community groups, schools, social enterprises, and CICs to grow and make a bigger impact. From homelessness and health to youth work, arts, disability, and international development, our clients work across some of the most important themes in society. We provide the fundraising expertise so they can focus on delivering life-changing work.

Ability Consultants is proud to be a Real Living Wage Employer, Disability Confident Committed, and a VONNE Membership Plus Organisation. We’re also SHINE accredited - reflecting our commitment to fair, inclusive, and supportive employment practices.

As a Bid Writer: Trusts and Foundations, you’ll play a vital role in securing the income that keeps this work possible. You’ll research opportunities, develop compelling cases for support, and write high-quality funding applications on behalf of our clients. You’ll also help to build strong relationships with funders and ensure excellent stewardship, so that income is sustained and grown.

You might already have proven experience writing successful funding applications, or you could be looking for your next step if you have the skills, passion, and drive to learn. Either way, you’ll be someone with strong writing ability, great attention to detail, and the confidence to work directly with clients to tell their story in a persuasive and impactful way.

In return, you’ll join a supportive and ambitious team that works across the UK and internationally, making a measurable difference every day. If you’re ready to use your talent to help non-profits thrive, we’d love to hear from you.

Important Information

How to Apply: You can visit our website to download an application pack. Please apply by sending us a copy of your CV and a covering letter (optional) to the email address in the job pack with the subject heading ‘Recruitment – Bid Writer: T&F. If you have any difficulties accessing our documents please get in touch with us.

Closing Date: 19/12/2025, 23:59

Role: Bid Writer (Trusts & Foundations) | Hours: 40 Hours Per Week | Salary: £28,000 - £29,000 | Period: Permanent

Interviews: Week commencing 5th January 2026 (provisional)

Sifting will take place on an ongoing basis, if successful at sifting stage, we may decide to invite you to an initial virtual call, and if successful a face to face interview may follow. 

Got a question?

If you would like an informal discussion about the role, please email us. 

About Ability Consultants

At Ability Consultants, we support our clients everyday to thrive and deliver their vital work, while trusting us with their fundraising and income generation needs. We work across all four nations of the UK and internationally, including partnerships in East Africa.

Our expertise spans a wide range of themes, including homelessness, equality and diversity, sport, suicide prevention, addiction, youth work, disability, health, food poverty, the arts, hospice care, international development, and schools. From bid writing and funding strategies to senior management support, and organisational development, we give charities, CIC and community organisations the tools and capacity they need to succeed.

Applicants must be located within 2 hours travelling distance of Cambridge City. 

The Charity and Our Vision.

For over 15 years, Scotty's Little Soldiers has been supporting children and young people who have been bereaved of a parent who served in the British Armed Forces.  We are about to embark on an exciting journey which will see the charity evolve to support anyone affected by a military-connected bereavement and ultimately empower a community of more than 25,000 bereaved individuals and their families by 2035.

Founded in 2010 by Nikki Scott following the death of her husband, Corporal Lee Scott, the charity currently offers a unique blend of emotional, practical, and educational support to over 750 young people.

We are proud of our vibrant, non-traditional culture, which puts the needs of bereaved children and young people at the heart of everything we do. We embrace innovative approaches, are committed to creating smiles and believe in the power of community, resilience, and connection.

Role Mission.

To lead the creation and delivery of Scotty’s new navigating entitlements casework (START) Programme, a single point of contact service designed to support anyone affected by military-connected bereavement. 

This is a hands-on, pioneering role. You’ll help shape the infrastructure, recruit and lead a small squad of caseworkers, and ensure that everyone in the bereaved military community receives compassionate, personalised, and well-coordinated support. 

The key responsibilities of this role are:

Service Design & Delivery 

• Working closely with the Head of Service, lead the operational planning and phased rollout of the START Programme

• Develop and refine service model, workflows, triage criteria, and beneficiary journeys 

• Own the SPOC offer, ensuring clear onboarding, needs assessments, support plans, and follow-up 

• Ensure the service is trauma-informed, inclusive, and responsive to beneficiary feedback 

• Manage your own caseload alongside Programme Head responsibilities. 

Team Leadership & Development 

• Help recruit and then directly support 1 initial caseworker (with potential to grow team in 2027 depending on demand) 

• Provide coaching, oversight, and reflective practice opportunities for squad members 

• Create a strong squad culture that reflects The Scotty’s Way and encourages personal growth 

• Lead START Programme Daily Huddles 

Collaboration & Partnership 

• Build strong referral pathways with external organisations (military & non-military charities, NHS, social care) 

• Become the charity’s expert on navigating entitlements for the bereaved community. 

• Work collaboratively with other Programme leads to ensure consistency, shared learning & efficient internal referrals 

• Support the Head of Service in forming partnerships that enhance START’s offer 

Monitoring & Evaluation 

• Track and report on beneficiary engagement, support outcomes, and follow-up actions 

• Use insights, working with the Head of Research & Impact, to adapt and improve the service over time 

• Ensure CRM records are complete, accurate, and used to inform delivery decisions 

Contribution to Charity-Wide Goals 

• Feed into cross-functional projects including Outreach, Fundraising, and Strategy 

• Act as a representative of Scotty’s at sector events or external meetings where appropriate 

• Support content development by sharing anonymised stories, insights, and themes 

The 30-day goals for this role are:

• Built a deep understanding of Scotty’s mission, our audience, the services we provide, and strategic direction.
• Worked closely with the Head of SUPPORT to understand the history of Scotty’s helping families navigate entitlements, including reviewing current and recent cases. 
• Began to map the key stakeholders, partners and organisations (including statutory, charitable and others) for casework in the START Programme. 

The 60-day goals for this role are:

• Scoped and met with key stakeholders. 

• Worked with Head of Service to map the new casework (START) programme and beneficiary journeys.

• Worked with the Head of Service and the Head of Impact to ensure that processes are in place to monitor the outcomes and impact of the new START Programme. 

• With the Head of Service, supported the design of a light CRM for initial use in START casework.

• Drafted all other necessary processes and procedures for casework including safeguarding, triage, wait time limits etc.

• Drafted a training plan for new START caseworkers. 

The 90-day goals for this role are:

• Launched the new START Programme.

• Built strong partner networks for any needed referrals or information gathering to support casework.

• Created a road map of future Programme releases (e.g. new services within the programme, themes, cohort specific activities etc). 

About You:

Must-Have

Experience in service delivery, casework, or personalised support services 

Ability to lead a new programme from concept to delivery 

Strong team leadership and relationship-building skills 

Excellent organisational and communication skills 

Nice-to-Have 

Familiarity with military family life or bereavement support 

Background in adult mental health, social care or wellbeing services 

Experience in service co-design with users or lived experience groups 

Safeguarding knowledge or training 

Additional Information

· The role may require occasional evening or weekend work

· Enhanced DBS check required

· Travel will be required to events and team training days

The Scotty’s Way

At Scotty’s, our personal performance is only 50% of what success looks like. Our culture is equally important. When you join our team, you sign up to The Scotty’s Way, rooted in our four core values:  

1. Families Come First

2. Everyone a Supporter, Every Supporter a VIP

3. Love What You Do

4. Remember, Every Day

Our values are further supported by our four non-negotiable behaviours of Show Respect, Speak Up, Take Ownership and Actively Collaborate. We are looking for an individual who embodies these values and behaviours.

When Applying:

Please submit your CV, along with a covering letter detailing your experience and what excites you about this role. Please ensure you clearly annotate which role you are applying for in the email title.

Closing date: Friday 16th January. Due to resource and time constraints, we are unfortunately unable to provide feedback for every application received and will only contact candidates shortlisted for interview.

Thank you for your interest in joining our team, we are an equal opportunities employer, we are committed to creating a diverse and inclusive workplace where all employees are treated with respect and given equal opportunities for employment and advancement.  

We do not discriminate based on race, colour, religion, gender, sexual orientation, age, disability or any other protected characteristic.  

We encourage all qualified individuals to apply for employment within our charity, and we provide a fair and inclusive recruitment process for all candidates.

Nightingale Hammerson is an independent charity and a leading specialist in the care of older people. We have served the Jewish community since 1840. We have two care homes, Nightingale House in Clapham and Hammerson House in East Finchley. 

Nightingale House offers a warm and comfortable environment, with personalised care that centralises the needs of the residents, with on-site therapists, dieticians, and a wealth of activities for residents to enjoy. 

They say first impressions mean everything... At Nightingale Hammerson, we ensure our homes are attractive places to live and thrive by working hard to keep them spotless and welcoming. 

Role Overview: 

As a Senior Healthcare Assistant, you will be responsible for ensuring that high-quality care is continuously delivered and that our Residents' health and comfort are prioritised. The role demands a proactive approach in managing daily care activities, responding to the needs of Residents, and acting as an intermediary between staff, Residents, and their families. 

Key Responsibilities: 

Supervise and assist residents with daily living activities, including mobility, personal hygiene, eating, and toileting. 

Administer medications, manage care plans, and monitor the health and wellbeing of residents. 

Serve as the first point of contact for relatives and HCAs, addressing queries and concerns effectively. 

Maintain confidentiality and treat all resident information with the highest level of discretion. 
 

We’re Looking For Someone With: 

NVQ Level 3 or equivalent qualification in Health or Social Care. 

Proven experience in caring for older individuals, either professionally or through voluntary work. 

Strong communication and interpersonal skills, capable of working collaboratively with a diverse team. 

Must be physically fit and able to work on a flexible rota, including nights, weekends, and public holidays. 
 

What is in it for you? 

• 25 days annual leave, increasing over time 
• Excellent Training and development opportunities 
• Subsided staff canteen 
• Perkbox
• Flexible Working
• Cycle to Work Scheme
• Toothfairy Dentist on Demand
• Interest Free Loans

Hours 

Full time 37.5 hours per week

Salary 
£28,319 per year

Apply Now 
​If you meet the above requirements, we’d love to hear from you! 

It’s also very important to us that as well as meeting the job description, you can bring a wealth of experience and qualities that make you ideal for working with the elderly on a daily basis. 
 
Sponsorship 

This role is not at or above RQF Level 3 and therefore is ineligible for sponsorship under the UK's Points Based Immigration System. 
Please do not apply if you require sponsorship. 
 
Our Values: 

Embrace and embody our core values of Compassion, Respect, Excellence, Dignity, Integrity, and Teamwork. 

Safeguarding 
 
Our positions are subject to Enhanced DBS Disclosures which will be completed upon successful application. All applications will be dealt with on an individual basis in accordance with our policy and organizational requirements. 

Diversity 

We champion diversity and we understand the importance of our people representing the communities and residents we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. 

Applicants must be located within 2 hours travelling distance of Cambridge City.

The Charity and Our Vision.

For over 15 years, Scotty's Little Soldiers has been supporting children and young people who have been bereaved of a parent who served in the British Armed Forces.  We are about to embark on an exciting journey which will see the charity evolve to support anyone affected by a military-connected bereavement and ultimately empower a community of more than 25,000 bereaved individuals and their families by 2035.

Founded in 2010 by Nikki Scott following the death of her husband, Corporal Lee Scott, the charity currently offers a unique blend of emotional, practical, and educational support to over 750 young people.

We are proud of our vibrant, non-traditional culture, which puts the needs of bereaved children and young people at the heart of everything we do. We embrace innovative approaches, are committed to creating smiles and believe in the power of community, resilience, and connection.

Role Mission.

To ensure Scotty’s delivers high-quality, consistent, and scalable support to those affected by military-connected bereavement, by leading all aspects of service delivery. 

You’ll own the structure, systems, standards, and team needed to deliver support across all four Family Programmes (SMILES, SUPPORT, STRIDES, and the planned START programme) and help ensure our support reaches the growing number of families who need us. 

The key responsibilities of this role are:

Programme Operations & Service Infrastructure 

• Overall accountability for the service provided to the bereaved military community. 

• Leading, and working closely with, the Head of each delivery Programme to ensure all activities are impactful and meeting the needs of our community. 

• Mapping and maintaining the full beneficiary journey across all programmes and cohorts (CYP and adult). 

• Developing our first adult focused services and building them in line with the charity’s long-term vision to be supporting more than 25k bereaved people by 2035. 

• Being the link between our service delivery and both internal and external technology partners to ensure our systems match, and meet the needs of, our processes. 

• Alongside our Operations Team, lead the scoping of a full future CRM (Salesforce) rebuild and related beneficiary tech interfaces such as websites, future app development etc. 

• Oversee the design of a 2026 ‘light’ CRM phase to support individual adult service delivery. 

• Ensure that lived experience remains at the heart of our services. 

• Accountability for Safeguarding within the organisation. 

Team Leadership  

• Support Programme Leads (e.g. Heads of START, SMILES, SUPPORT), providing direction and support as well as ensuring clarity of ownership and goals. 

• Create a strong, empowering culture within the service (Families) team, aligned with The Scotty’s Way and shared leadership philosophy. 

• Work with our Head of People to oversee service recruitment and onboarding.

Quality, Measurement & Improvement 

• Define and embed service-level Success Measures (KPIs) across all activities ensuring we know what success looks like for all our activities. 

• Collaborate with the Head of Research & Impact to ensure data collection is usable and meaningful. 

External Partnerships & Collaborations 

• Proactively develop senior-level partnerships with other military and bereavement charities, Armed Forces support organisations, and relevant service providers and stakeholders. 

• Explore and propose strategic collaborations where they strengthen the support we offer to families. 

• Ensure the new START (single point of contact) Programme becomes an active network-builder in the space. 

• Represent Scotty’s externally at events, conferences, meetings etc within the sector.

Cross-Functional Collaboration 

• Act as a key link to Outreach and Fundraising — providing insight and service stories to fuel content. 

• Work with the Ops team to align delivery processes with systems, IT, and compliance. 

• Support bid development and reporting for funders by sharing service insight and outcomes. 

The 30-day goals for this role are:

• Build a deep understanding of Scotty’s mission, our audience, the services we provide, and strategic direction.
• Spending time with the Families Team and understanding everyone’s role within the charity.
• Understands the ‘as-is’ current situation for the charity’s service delivery. 
• Start to document gaps, delivery inconsistencies, opportunities, risks etc. 
• Understand the landscape we operate in, particularly the military and bereavement charitable environment. 
• Fully align with the operating rhythm of the charity, leading team meetings, holding 1:1s, ownership of relevant OKRs, etc. 

The 60-day goals for this role are:

• Has met with counterparts at key partner organisations. 

• Has highlighted key organisations not currently partnered with to meet. 

• Created a stakeholder holder engagement map for our service delivery.

• Visually mapped existing beneficiary journeys across our four Programmes. 

• Began work (with Ops) on requirements for initial-phase CRM for adult services. 

• Fully aligned plans and goals with existing Programme Heads, incoming Head of START Programme, and incoming Head of Research & Impact. 

• Held one in-person session with Families team. 

The 90-day goals for this role are:

• Visually mapped year one of adult services plus any proposed changes to existing services to create a final 2026/27 service ‘to-be’. 

• Planned the launch of our new START navigating entitlements casework Programme

• Development underway of ‘Light’ CRM to launch adult services having supplied detailed brief. 

• Taken full accountability for the success of our Family Programmes and associated impact. 

• Attended 2-3 sector group meetings representing Scotty’s solo. 

• Developed a stakeholder holder engagement plan with Head of PR & Comms.

About You

Must-Have 

Senior experience in service delivery, operations, or programme leadership 

Strong skills in team leadership and service system design 

Ability to turn strategy into operational structure and rhythm 

Confident working cross-functionally and building external partnerships 

Nice-to-Have

Experience working with or supporting Armed Forces families 

Familiarity with CRM system scoping and procurement 

Experience launching new services or scaling delivery teams 

Background in bereavement or mental health support 

Additional Information

· The role may require occasional evening or weekend work

· Enhanced DBS check required

· Travel will be required to events and team training days

The Scotty’s Way

At Scotty’s, our personal performance is only 50% of what success looks like. Our culture is equally important. When you join our team, you sign up to The Scotty’s Way, rooted in our four core values:  

1. Families Come First

2. Everyone a Supporter, Every Supporter a VIP

3. Love What You Do

4. Remember, Every Day

Our values are further supported by our four non-negotiable behaviours of Show Respect, Speak Up, Take Ownership and Actively Collaborate. We are looking for an individual who embodies these values and behaviours.

When Applying:

Please submit your CV, along with a covering letter detailing your experience and what excites you about this role. Please ensure you clearly annotate which role you are applying for in the email title. Closing date: Friday 16th January. Due to resource and time constraints, we are unfortunately unable to provide feedback for every application received and will only contact candidates shortlisted for interview.

Thank you for your interest in joining our team, we are an equal opportunities employer, we are committed to creating a diverse and inclusive workplace where all employees are treated with respect and given equal opportunities for employment and advancement.  

We do not discriminate based on race, colour, religion, gender, sexual orientation, age, disability or any other protected characteristic.  

We encourage all qualified individuals to apply for employment within our charity, and we provide a fair and inclusive recruitment process for all candidates.

We are looking for a dynamic, people-focused individual who is passionate about empowering volunteers and strengthening community engagement. You’ll combine excellent interpersonal skills with strong organisational abilities and bring both strategic thinking and hands-on experience to the role.

About Us

The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments across eight Royal Parks in London. These include Hyde Park, Kensington Gardens, The Green Park, St James’s Park, The Regent’s Park and Primrose Hill, Greenwich Park, Richmond Park and Bushy Park.

We also manage other important public spaces, including Brompton Cemetery and Victoria Tower Gardens. Our Royal Parks and public spaces are among the most visited attractions in the UK, welcoming tens of millions of visitors each year.

We are looking for a Team Leader to join us on a full-time, permanent basis, working 40 hours per week. Part-time hours and job-shares will be considered, however, it is a requirement that at least one weekend is worked per week.

The Benefits

• Salary of £31,313 per annum (£15.54 per hour, pro rata for part-time)
• 26 days’ annual leave plus public holidays, increasing to 29 days after three years’ service (pro rata for part-time)
• Pension scheme (3% employee contribution; up to 10% employer contribution)
• Private medical insurance and healthcare cash plan
• Employee assistance programme and access to mental health first aiders
• Learning and development opportunities
• Cycle to work scheme
• Offices based in beautiful park locations

This is a rewarding opportunity for a leisure, hospitality or service industry professional with high-volume experience to join our exceptional organisation as we continue to make a positive difference to the lives of people across London.

You’ll have the chance to grow and develop your career amongst some of London’s most iconic outdoor spaces, enabling sporting activities for individuals and communities who cannot access facilities elsewhere.

As such, you’ll have the chance to make a positive impact whilst growing and developing your skills, safe in the knowledge that your work will do genuine good and support innumerable people.

The Role

As the Team Leader, you will ensure that members of the public, groups and teams can enjoy sports facilities across Hyde Park and The Regent’s Park.

Providing operational shift leadership to a team of Operations Assistants and other staff, you will work across our boating, swimming, tennis, padel, netball, football and lawn bowls facilities.

You’ll ensure all activities run smoothly and safely, championing excellent customer service and H&S at all times. Supporting your team and colleagues, you will prepare facilities for daily use and special events, contributing to a positive, well-managed environment for both customers and staff.

About You

To be considered as the Team Leader, you will need:

• Previous experience in the leisure, hospitality or service industries
• Experience working with high volumes of customers
• The ability to manage customers and resources to support smooth operations
• Excellent customer service skills with clear, professional communication
• The ability to work flexibly and manage changing priorities in a fast-paced environment

We want to put everyone in the best possible position to succeed and use Recite Me accessibility software. At the top of the application page, there is an “Accessibility Tools” button which you can use to complete the application form in a way that works for you. If you think that you may need more support to complete our application process, please do get in touch.

Other organisations may call this role Leisure Supervisor, Duty Manager, Sports Facilities Supervisor, Hospitality Supervisor, Facilities Team Leader, Leisure Centre Supervisor, Customer Service Team Leader, or Customer Operations Supervisor.

The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be.

As CEO, you will work closely with our Board and Senior Leadership Team to shape a bold vision for Bolton CVS, ensuring our work remains innovative, inclusive, and impactful. You will enable trust, shared accountability, and collective ambition; strengthening our position as a catalyst for collaboration, equity, and social change.

From influencing policy to driving investment into the sector, your leadership will help organisations and individuals thrive. You will champion financial sustainability, nurture a values-driven culture, and enable colleagues to take ownership and deliver exceptional support.

As a trusted advocate, you will represent Bolton CVS and 10GM in strategic spaces and high-profile events, amplifying the voice of the VCSE sector and forging partnerships that unlock opportunity and resilience.

We're looking for someone who:

Leads with Energy: Brings dynamic, values-driven leadership that motivates teams and partners toward shared goals. Creates momentum and a culture of ambition and collaboration.

Thrives in the Fast Lane: Enjoys an evolving environment and embraces new challenges with enthusiasm, agility and resilience.

Adapts and Innovates: Translates strategic ambition into clear priorities and measurable outcomes that deliver lasting change. Anticipates future needs, embraces innovation, and leverages new approaches to strengthen organisational and sector-wide effectiveness and impact.

Celebrates Diversity: Promotes equity, diversity, inclusion and belonging. Builds an organisational culture where all voices are valued and shape decisions.

Connects Hearts and Minds: Builds authentic relationships with stakeholders, partners, and communities. Creates trust and shared purpose to unlock collaboration and collective impact.

Speaks the Language of Impact: Communicates with clarity and influence across diverse audiences. Articulates complex ideas in ways that inspire confidence, engagement, and action.

Navigates Complexity: Provides strategic leadership across internal operations and external partnerships. Balances organisational priorities with sector-wide opportunities to drive alignment, collaboration, and sustainable outcomes.

Leads Through Challenge: Provides confident, values-driven leadership in sensitive or high-pressure situations. Creates space for constructive dialogue, builds consensus, and transforms challenges into opportunities for growth and resilience.

Ready to Lead Boldly? If you’re prepared to bring vision, energy and influence to the table, this is your opportunity to strengthen the future of Bolton CVS, 10GM and the wider VCSE sector. As CEO, you’ll be at the heart of driving collaboration, championing equity, and unlocking potential, helping organisations and communities thrive. This isn’t just a role; it’s a chance to lead with purpose and make a lasting impact.