Community Development Manager Jobs in Liverpool

We currently have an exciting opportunity for an experienced individual to join our team as a Digital Community Fundraising Manager. You will join us working 35 hours per week, on a permanent basis and will be based remotely. In return you will receive a salary of up to £46,581.14 per annum plus excellent benefits.

This is a remote role but there will be frequent travel required. The ideal candidate will be based in the South-East/London area, but we will consider applicants from other areas of England.

Since 1927, Cats Protection has helped thousands of cats each year, across the UK. As a community of volunteers, employees, supporters and partners, we’ve improved the lives of millions of cats and transformed the way millions of people see and care for cats.

Our Digital Community Fundraising team sits within the wider Community and Events fundraising team which currently raises over £4 million to make life better for cats every year. Over the next 3 years we have ambitious plans to grow income and the number of supporters we reach. Being a critical element of our planned growth, through engagement with digital-first communities, the team empower gamers, streamers and content-creators to raise funds and awareness, support people raising funds across our social platforms, manage digital stewardship journeys for our DIY fundraisers, and deliver integrated digital campaigns to support our National network of Adoption Centres and Branches to raise funds within their local communities.

Responsibilities of our Digital Community Fundraising Manager:

This role requires a digital native, someone with significant experience delivering successful digital product strategy from development, marketing to implementation. You will lead and drive forward our Digital Community Fundraising strategy, with lots of opportunity to shape and innovate our approach. You will lead a team of 3 people, inspiring the team to deliver against plans and embedding effective ways of working, as well as direct line management of our Senior Digital Fundraising Officer. Working closely with our National Community Fundraising Manager and Events Fundraising Team Manager to plan and integrate our plans and activity across the Community and Events department, as well as other key internal stakeholder teams.

A key part of your role will be spotting opportunities with external partners and cultivating relationships with key industry contacts within the gaming industry and develop collaborations which can raise significant funds and audience reach.

What we’re looking for in our Digital Community Fundraising Manager:

- Compassionate, courageous and inspirational team leader

- Expert knowledge of digital products, channels and systems, and experience building and implementing digital-first strategy

- Expert knowledge of digital first communities, specifically within gaming, streaming and content-creators

- Expert knowledge of financial management, budgeting and planning

- Expert knowledge of using a database or CRM to manage fundraising campaigns

- Expert knowledge of relevant governance and regulation, including Fundraising COP, GDPR and PECR

- Exceptional relationship builder who can build genuine, effective and happy working relationships with internal and external stakeholders

What we can offer you:

• salary of up to £46,581.14 per annum plus excellent benefits
• generous annual leave entitlement
• life assurance scheme
• range of health benefits including private healthcare
• Employee Assistance Programme and more

Through our values and behaviours we help people see the world through cats’ eyes. Together we can make a difference.

Closing date: 1st January 2024

Virtual interview date: W/C 15th January 2024

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

Please email if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.

JOB DESCRIPTION: Senior Community Fundraising Officer 

Reports to: Fundraising Manager  
Location:  Remote (UK based) with offices in London and Bristol 
Salary:    £34,200   
Length of contract:  Permanent, 0.6 FTE position. 22 hours per week 
Closing date:  11:30pm Sunday 7th January 2024 
Interviews: 17th & 18th January 2024 

Main Purpose of Post 

The Senior Community Fundraising Officer is responsible for overseeing all income via community fundraising and managing two Community Fundraising Officers. The post holder will be responsible for income from various sources including physical fundraising challenges, non-physical fundraising events, educational institutions, community groups, and celebration fundraising (e.g. birthdays and weddings). The post holder will also have oversight of our annual flagship fundraising event, the 1.7 challenge, and any other mass fundraising events. The purpose of this post is to feed into strategy, providing guidance and direction to ensure that Community Fundraising continues to grow as an area of income and that all fundraisers receive high-quality support and stewardship.

The post holder will develop and maintain both internal and external contacts and will need a thorough understanding of Women’s Aid’s work. 

Duties and Key Responsibilities 

Line management  

• Line manage two Fundraising Officers (full-time) responsible for setting their workplans and managing workloads, answering queries and ensuring work is being completed effectively. 
• To hold appraisals and regular supervisions/one-to-ones with them, to nurture their growth and ensure their well-being in the workplace.  
   

Community Fundraising 

• To oversee all community fundraising at Women’s Aid, and to create and implement a community fundraising strategy in order to sustain growth in this area and develop stewardship journeys.
• Oversee the portfolio of Women’s Aid running events and assist with the organising where required, and occasionally attending events to support fundraisers. 
• Supervise the planning, delivery and analysis of the 1.7Challenge, Women’s Aid’s annual flagship fundraising event and any other mass fundraising events that are developed in the future. 
•  Overview the growth of community fundraising in areas such as fundraising with educational institutions, community groups and faith groups.
• To be responsible for the development and production of a range of fundraising materials ensuring that appropriate materials are available to recruit and support fundraisers to enable us to achieve stretched fundraising targets. 
• Oversee all online platforms for community fundraising, including our digital fundraising presence. 
• To troubleshoot queries regarding community fundraisers ensuring that Women’s Aid’s reputation is maintained at all times. 
• Oversee conversion programme for community fundraisers to implement upselling of events. 
• Work with the Senior Fundraising Officer – Individual Giving and Legacy to convert fundraisers to donors, regular givers and legators. 
• Work with the Senior Corporate Fundraising Officer strategically to cross-sell our offerings as one cohesive fundraising team – i.e. developing processes for corporate partners to take part in challenge events.

Wider fundraising responsibilities 

• Work with the Senior Fundraising Officer – Individual & Legacy Giving to develop and launch Women’s Aid merchandise. 

• To manage budget recommendations around community fundraising. 

• Keep up to date with trends and good practice and identify new fundraising opportunities. 

• To take responsibility for ensuring that all records are maintained on the Women’s Aid CRM.

• Input into the planning of wider fundraising strategies. 

Information Management, monitoring and evaluation 

• Establish appropriate means of evaluation for all stewardship programmes. 

• Use the fundraising database to analyse project success rates to support the fundraising team strategy and feed into the fundraising team’s KPIs. 

• Cross-departmental work to ensure accurate and in-depth knowledge of projects and services to ensure compelling and appropriate asks to supporters. 

• Take responsibility for ensuring that full records of all contacts are maintained on the database. 

• Use the database to develop processes for tailored stewardship journeys. 

Financial  

• To manage the budget for community fundraising, making recommendations to the Fundraising Manager and reforecasting on a quarterly basis. 

• To contribute to the teams KPI’s and update all appropriate reports/documentation. 

Contact and liaison 

• Develop and manage relationships with fundraisers, encouraging them to become long term supporters of Women’s Aid. 

• Work closely with key internal stakeholders both to understand and be able to package up their work into clear compelling asks for all stewardship documents.

• To manage the relationship with external suppliers such as Third Party Race organisers ensuring that invoices are paid on time and places secured.

• To work pro-actively cross-organisationally to integrate communications and outreach opportunities into lead generation, supporter development and profile building for our fundraising.

Person Specification 

 EXPERIENCE Essential: 

• At least 2 years’ experience of working in a fundraising role and directly supporting fundraisers. 

• Experience of managing a portfolio of fundraising events for community fundraising. 

• Experience of building and maintaining strong relationships with individual fundraisers or supporters. 

• Experience of working within a team and individually to achieve success; meeting or exceeding your financial targets. 

• Demonstrable experience of initiating cross-team working to achieve financial goals.

• Experience of using a CRM database, such as Raiser’s Edge, Access Charity CRM, or Sales Force, to target and segment supporters. 

• Experience of line management. 

Desirable: 

• Experience of developing fundraising strategies for working with educational institutions, community fundraisers and faith groups.

SKILLS & ABILITIES Essential: 

• Excellent computer skills and experience using a wide range of computer packages, including Microsoft packages. 

• Creative thinking and problem solving. 

• Excellent interpersonal skills, ability to liaise with people at all levels, on the telephone, face to face and in writing.

• Ability to carry out thorough research to keep-up-to date with new fundraising opportunities.

• Demonstrable initiative and determination. 

• Excellent attention to detail and accurate record keeping.

• Ability to prioritise tasks and manage a busy workload. 

Desirable: 

• Experience of maintaining and reporting against budgets and feeding into the teams KPI’s. 

KNOWLEDGE Essential: 

• Knowledge and understanding of Feminism. 

• Understanding of domestic abuse and the issues relating including the impacts on women and children. 

• Understanding of the role of Women’s Aid.  
   

OTHER REQUIREMENTS Essential: 

• Able to demonstrate a commitment and sensitivity of the aims and objectives of Women’s Aid; 

• Commitment to anti-discriminatory practice and equal opportunities; 

• Willingness to travel and work occasional unsocial hours as required. 

 
Benefits 

• Generous Annual Leave: 28 days, rising to 30 with long service, plus 8 bank holidays. 

• Extra Leave Days: Celebrate International Women’s Day and the Tuesday after the August bank holiday. 

• Valuable Pension Benefits: Join Women’s Aid pension scheme with a 7% employer contribution. 

• Flexible Working: remote working, family-friendly policies and paid leave for maternity, paternity, and adoption. 

• Wellness and Support: Cycle to Work Scheme, free optician check-ups, annual flu vaccines, and 24-hour counselling helpline. 

• Mental Health and Well-being: 'Reflective Practice' sessions, team catch-ups, access to 'Headspace' for mindfulness, and Employee Assistance Program with counselling and advice services 

Summary of Terms and Conditions of Employment 

Terms of appointment: Confirmation of appointment will be subject to the satisfactory completion of a probationary period.  This will normally be of six months (less for short term contracts).  During this time an employee will be expected to establish their suitability for the post. During the probationary period employment may be terminated in writing, giving one week's notice by either party (this may be waived by mutual agreement). Only any statutory dismissal procedure will apply during the probationary period. There is no probationary period for contracts of under 3 months. 
All posts are subject to a DBS check, two suitable references and right to work checks. 
Salary:  £34,200 pro rata + benefits. Salary is paid in arrears through bank credit by the 25th of each month.  Part time staff receive pro-rata payment based on hours worked.  
Working hours:  The standard working hours for this post are 22 hours per week, based in London/Bristol/Remote UK based; benefits include a generous bank holidays and annual leave package and contributory pension scheme.  All posts, including remote posts must be based in the UK. 
Support and supervision:  Women’s Aid has a commitment to providing regular supervision and support to staff with annual appraisals forming a key part of staff development.  We have a training policy in place and encourage staff to take an active role in their career development plan. 
Pension:  Women’s Aid is enrolled with the People’s Pension scheme. Women’s Aid normally contributes 7% of salary and the employee contributes 3% towards the group pension scheme. Eligible staff will be automatically enrolled on the scheme when they have successfully completed the 3-month interim probationary review.  
Annual Leave:  Women’s Aid offers an annual leave entitlement of 28 days per year rising by one day per year until 30 days annual leave per year is reached.  In addition, we offer 8 days public holidays plus 2 additional days in March and August. Plus, three days of ‘end of year’ leave, bridging the gap between the festive holiday period and new year to allow colleagues to rest and recharge during this unique quiet time. All leave entitlement is calculated pro-rata for part time employees 
Other leave:  Employees have contractual rights to time off for reasons of sickness, maternity and other circumstances. 
Period of notice: 1 month after your probationary period has been completed. 
Union:  You have a right to membership of a trade union. Women’s Aid recognises Unison.  
Asylum and Immigration Act 1996:  To confirm your right to work in the UK, Women’s Aid will need to see the original of at least one document from a specified list (available on the UK Government website). Most commonly this is a British Passport. 
Additional information is available on request. 

As Regional Manager you will represent, manage and co-ordinate FoodCycle for your allocated regional Projects. Our Projects are spaces where volunteers are empowered to run their own community meals using surplus food.

You will manage local relationships with venues, community partners, supermarkets and volunteer recruitment channels to enable this to happen. You will continually be looking to increase our impact by working towards targets of increased meals served to our guests, expanding our existing Projects and setting up new ones within Yorkshire and The Humber.

As an excellent communicator, you will manage the volunteers at each Project ensuring they are trained, supported and on-message with FoodCycle strategy, ensuring that volunteers are confident enough to self-organise and make a success of their Projects.

You will have experience of programme planning, delivery and development including community led/owned programmes. You will also have experience of building relationships with a range of stakeholders, including other charities, local authorities, funders and local champions. A full driving license and access to a vehicle for work purposes is essential for this exciting role.

How to apply:  Please upload a CV of no more than two sides, and a covering note/letter of no more than two sides explaining why you are suitable for the role, via our vacancy website.

Deadline for your application:  20th December, however we will interview candidates as applications come in. We reserve the right to close the vacancy early, and we encourage candidates to apply asap!

Benefits:  We offer 26.5 holiday (including Christmas close down) plus bank holidays, and a flexible and friendly work environment. Staff benefit from our private medical package and our pension scheme, available after three months.

This role is home based with frequent travel to projects in Leeds, Sheffield, Hull and Bradford.

FoodCycle is an equal opportunity employer, and we value diversity and inclusion. We are a Disability Confident Scheme member. Please email our Recruitment inbox if you require assistance or adjustments when applying.

Please note that you will need to have existing Right to Work in the UK to apply for this role. We do not hold a sponsor licence therefore we are unable to provide Visa sponsorship.

We’re a small, ambitious team looking to maximise our impact by raising awareness of what we do, building our community and developing strategic partnerships. We’re looking for someone who can communicate our mission, get people on board and pave the way for new projects and activities. The responsibilities of the Partnerships & Community Manager will include:

• Creating and owning the partnerships and community strategy, goals, monthly plan and budget for 2024 and beyond
• Strategy and execution of external communications to position CAIF as an inclusive hub for shared expertise, updates and resources on Cooperative AI.  For example: a monthly newsletter; the website and YouTube channel; a regular blog
• Planning and hosting CAIF events, for example: a retreat of 25-50 leaders in the field; a summer school for high-potential grad students; online seminar series; online panel discussions on Cooperative AI; competitions & workshops at major conferences
• Delivering programs and events with other organisations in our network (such as the Centre for the Governance of AI, the Schwartz Reisman Institute for Technology and Society, the Collective Intelligence Project, or the Center on Long-Term Risk), and helping to build new connections to other organisations
• Providing non-technical input to support the development of learning resources on Cooperative AI such as an online course, bibliography, and modules for inclusion on other organisations’ curricula. Leading on the promotion of these resources
• Owning our social media policy and managing our mailing lists
• In order to achieve all the above, you may also be responsible for hiring and managing at least one direct report, and managing the work of external contractors

The Brick is an ambitious charity with big aspirations for people in need within our community. We provide RELIEF, RESTORATION and REFORMATION by offering tailored support, hope, and opportunity to those looking to improve their quality of life. Our projects include emergency and supported accommodation, an affordable food community, street outreach and homelessness prevention programmes. In March 2023, we launched England’s first multibank in partnership with Gordon Brown and Amazon. In the past 10 months we have distributed 500,000 essential household items, donated to us by businesses, to families in need via a network of over 300 professional partners across Wigan, Leigh and neighbouring boroughs. We now have huge ambitions to grow this project across the northwest by establishing regional partner distribution hubs and establish transportation and distribution capabilities. We are now looking for a Multibank Development Manager to build a long-term financially sustainable operational plan for this project. In joining our team, you will a believer in the right to equal life chances with a passion to improve lives through collaboration and innovation. You’ll have outstanding numeracy and data analysis skills, relationship management and influencing experience and will be tenacious. You’ll be someone who is self- motivated, strategically experienced, commercial and an analytical leader. You’ll also be someone who has excellent organisational and logistical or transport experience, attention to detail, strong communication skills and be an empathic team leader.

Maternity Cover position from January to October 2024

Full-time

Homebased working in the UK

The Director of Development and Engagement is a member of the Senior Leadership Team and works in partnership with the CEO to lead the development, delivery and co-ordination of the organisation’s strategy.

In this role, you will have oversight across several areas including fundraising, membership engagement, finance and governance and will take the lead in generating income and ensuring the sustainability of the organisation.

The post also holds line management responsibility for three members of staff delivering across multiple areas of work including fundraising, finance, and communications. 

For more information, please download the job description below or visit our website via the ‘Apply’ button.

To apply, please download and complete our application form below. CVs will not be accepted.

This is an ongoing recruitment and interviews will be held as applications are received. We reserve the right to close this advert at any time.

STOPAIDS is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive positive consideration for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity or expression, sex characteristics, HIV status, national origin, genetics, disability, or age. We are open to considering applications for a part-time role that would require a job share.

Can you lead projects that change lives? Are you a natural problem solver who sees opportunities to make a difference?

We are collaborating with a leading UK health and social care charity to appoint a Partnerships and Community Projects Delivery Manager. In this position, you will have a crucial role in overseeing and managing a variety of innovative programmes and relationships.

Role overview

This is a full-time permanent position that provides flexible working options, primarily home-based, with a minimum requirement of one day per week at the charity's head office based in Widnes. The salary is £40,000-£45,000 per annum depending on experience.

Benefits

• A competitive salary - Reflecting your skills and experience.
• Flexible working -Four-day working week, where colleagues can condense their working pattern across four days!
• Extensive employee benefits package - including discounts with many leading retailers and brands.
• Significant career opportunities - You will be part of a major charity, where people can learn and grow. You will create and be part of exceptional projects that build your skills and career.
• Meaningful work

As the Manager for Partnerships and Community Project Delivery, your role involves leading the implementation of a diverse range of innovative projects and partnerships, from national campaigns to local community initiatives.

You will oversee and coordinate the efforts of the charity's delivery team, managing the execution of various innovative projects at both local and national levels. A key aspect of your responsibility is to establish and maintain rigorous quality standards for each project and the team, ensuring a focused approach to achieving meaningful outcomes in our work.

About you

• At least four years of experience in project delivery/management, partnerships, community development, communications, marketing, or another field that might have similar characteristics to this role.
• Proven track record of delivering impactful projects or initiatives.
• Experience in leading a team.
• Experience in delivering projects that involve multiple partners and stakeholders.
• Budget management and project evaluation experience
• The ability to lead a team in the implementation of a range of campaigns, partnerships, and opportunities across a diverse range of themes and formats.
• Strong leadership and planning skills
• In-depth understanding of partnership development, account management and community engagement.

If this exciting new opportunity is of interest please get in touch now for a more detailed job description

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Community Justice Worker

Would you like to make a difference in the lives of vulnerable young people and their families?

We're looking for a Community Justice Worker to support in the development and provision of proof-of-concept justice and wellbeing projects which will support children, young people, and families.

Position: Community Justice Worker

Location: Flexible across Scotland, with base at Head Office

Salary: £27,493

Hours: Full-time, 37hrs per week

Please Note the Community Justice Worker will be required to travel across Scotland, with overnight stays as and when required.

Closing date: Tuesday 12th December 2023 (Please note that this role may close early)

Interviews:

Group stage interviews – 13th December 2023

Individual Interviews – 15th December 2023

About the Role:

You will be responsible for supporting in the development and provision of proof-of-concept

justice and wellbeing projects which will support children, young people, and families.

With the ability to plan and work flexibly across projects as part of a team, the Community Justice

Worker will understand and respond to individualised needs to improve outcomes in line with

GIRFEC principles, The Promise, and the organisations model of support.

Key Responsibilities will include:

• Research and pilot alternative support within the justice system across Scotland.
• Scope opportunities by engaging with potential stakeholders, identifying, and contributing to learning.
• Build and maintain community relationships to identify new and transformational ways of supporting families and young people.
• Pursue opportunities for service development as identified through practice and stakeholder engagement.
• Work flexibly to prioritise the needs of young people, and families, ensuring support is available at critical times.

About You:

As a Community Justice Worker you will have experience of effectively engaging vulnerable young people and families who are likely to have faced challenging life circumstances and supporting them to achieve positive change.

You will also have:

• Experience of managing caseloads and influencing decision making for young people and families.
• Direct experience of responding to difficult circumstances where people may be in crisis or engaged in risk taking behaviour, using appropriate interventions.
• Experience of working with young people who have been in conflict with the law is desirable.
• Ability to respond flexibly to changing situations led by the needs of young people and families.
• Ability to routinely evidence practice, including contributing to formal reports.
• Ability to demonstrate, understand and apply our organisational values which are clearly aligned to the SSSC Codes of Practice.
• Willingness to work towards SVQ Levels 2 & 3/appropriate professional qualifications for SSSC registration.

Please note: A driver's license and access to your own car for work purposes is an essential requirement to apply for this position.

About the Organisation:

You will be joining a Scottish youth support charity that works with young people and families to help them transform their lives. The organisation see a world where every child and young person is respected, valued, and has the opportunity to actively participate in all aspects of society.

Other roles you may have experience of could include: Community Justice Worker, Justice Worker, Family Support Worker, Support Work, Support Worker, Social Care Worker, Mental Health Care Worker, Voluntary Worker, Mental Health Support Worker, Criminal Justice, Community Support, Community Support Worker, Outreach Worker, Youth, Young People, Children, Children Case Worker, Family Case Worker.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Are you an experienced fundraiser looking to use your passion and expertise to support impactful arts activities involving people with experience of homelessness? Experience of implementing successful major giving and corporate income programmes? Want to be part of a dynamic, ambitious, joyful organisation? Then this could be the role for you!

The Choir with No Name (CWNN) has been building supportive choir communities with homeless and marginalised people since 2008. We were founded on the premise that singing makes you feel good; it distracts you from all the nonsense in life and helps you build confidence, skills and genuine, long-lasting friendships.

“I’m so happy to have found CWNN. It’s made such a difference to me. I’ve broken a 25-year cycle with drugs and honestly, I don’t think I could have done it without the choir. I’m not existing anymore, I’m living, and that’s huge.”

- Richard, choir member

We are at an exciting stage as an organisation with an ambitious 10-year strategy to increase our choirs from six to thirty by 2033, so we are investing in our fundraising team to grow our income in line with our bold strategy and plans.

Reporting to the Head of Development, the Development Manager will take an active role in building a robust and sustainable major donor and corporate fundraising programme to help us expand our work across the UK over the coming years. They will work closely with the Head of Development to establish new and exciting partnerships with high-net-worth individuals and companies who align with our values, to grow income sustainably and guarantee the long-term stability of the organisation.

We are an equal opportunities employer, and firmly believe that each team member can provide a unique perspective and valuable contribution to the lives of the people we work with, and applications from individuals are encouraged regardless of age, disability, sex, gender, sexual orientation, pregnancy and maternity, race, ethnicity, religion or belief. We particularly welcome applications from people with lived experience of homelessness. We follow an anonymous recruitment process.

• Reports to: Head of Development
• Contract: 2-year fixed term contract with potential to extend
• Hours: Part time, minimum 15 hours to max 25 hours a week, flexible and compressed hours possible.
• Location: Remote, with colleagues in London, Colchester and Sheffield. Must be UK resident/taxpayer.
• Annual leave: 25 days per year pro rata (rising with length of service) + UK bank holidays
• Salary: £33,500 to £36,000 (dependent on experience).
• Benefits: 6% employer contribution pension, Employee Assistance Programme, home working allowance, flexible hours

Job description

Major Donor Fundraising

• Proactively research, identify, and develop support from high-net-worth individuals.
• Manage a portfolio of philanthropy partners, building our income from major donors and developing a long-term major donor strategy.
• Plan and participate in engaging cultivation events, fostering strong donor relationships.

Corporate Fundraising

• Build and nurture strong partnerships with companies of all sizes, taking a proactive approach to ensure mutually beneficial partnerships nationally and locally in our choir cities.
• Securing gig sponsorship and Charity of the Year partnerships, both on a national and local level.
• Manage a portfolio of corporate partners of all sizes, building our income from businesses and developing a successful long-term strategy for securing financial, pro bono and in-kind support.
• Develop long-term relationships with companies and senior business people for the Choir with No Name
• Develop our workplace singing workshop programme into a sustainable self-earned revenue stream

General

• Contribute to the annual fundraising strategy, alongside the Head of Development and CEO.
• Develop a robust fundraising pipeline and stewardship plan to generate sustainable income in line with our targets and strategy.
• Produce accurate and timely reports for funders and Trustees.
• Ensure donation data is accurately recorded in accordance with data protection regulations.
• Carry out any other duties as may be reasonably required by the Choir with No Name within the scope of the role.

Experience/skills

• Demonstrable experience securing and stewarding high-value relationships with supporters.
• Demonstrable experience cultivating, securing and managing successful corporate partnerships.
• Proven success in achieving challenging fundraising targets and meeting deadlines
• Proven ability to produce high quality reports & narratives
• Excellent presentation/pitching skills
• Excellent attention to detail
• Excellent written, verbal and communication skills
• Excellent interpersonal skills and ability to collaborate across a dispersed team.
• Strong IT skills with the ability to work effectively using MS 365 products
• Experience using a CRM system/donor database
• A strong understanding of legal and best practice fundraising requirements

Personal requirements

• Love networking, relationship building and have an eye for opportunity.
• Ability to work well with a board of trustees and respective sub-committees.
• Ability to work with people from diverse backgrounds and experiences – as comfortable pitching to a team of corporate partners as you are talking about our fundraising with our choir members.
• A self-starter who can work with a high degree of autonomy.
• Results driven.
• Good at managing priorities and remaining calm under pressure.
• Consistently work with integrity and confidentiality.
• Excellent at creative problem solving and a positive can-do attitude.
• A desire to be part of a committed and hardworking team working in alignment with the values of the Choir with No Name.
• Ability to work occasional weekends and evenings.
• A good sense of humour!
• A love for music and singing is a bonus!

Deadline for applications is 9am Friday 6th January 2024

Problem Solving Team Manager
UK (home-based)

Overview

The NHS and Care Volunteer Responders (NHSVR) programme was set up by NHS England, Royal Voluntary Service and GoodSAM in 2020 to support people vulnerable to COVID-19, those shielding or isolating, and the NHS in England and has since expanded into the care sector in June 2023.

The programme continues to evolve as the needs of patients and the NHS change. Therefore, understanding the impact of this programme, changing needs, and any service improvements quickly are critically important.

We’re currently looking for a Problem Solving Team Manager to join us in a home based capacity on a permanent, full time basis.

The Role

As a Problem Solving Team Manager, you will oversee the work of the Problem Solving Team as they deliver parts of the NHSVR programme.

Specifically, the team act as the first point of contact for health professionals, volunteers, clients and the wider sector and you will manage and support them in their day-to-day activities.

The Problem Solving Team is split into three functions: Voice, Problem Solving and Safeguarding, each with different areas of responsibility. The team also engages with stakeholders via updates, communications and digital and remote tools and platforms.

Your role will involve:

- Line managing nine individuals
- Ensuring KPIs, deliverables and contractual targets are achieved
- Identifying and escalating emerging themes that require support and developments within the Programme
- Producing reports and updates on Problem Solving Team performance, key trends and issues
- Ensuring new developments and processes are implemented and monitored
- Ensuring team members are adequately and suitably trained
- Managing multiple key themes and emerging areas of work
- Setting objectives and KPIs to ensure all targets are met
- Managing and chairing individual and collective team meetings

Working Hours

This is a full time role, working 35 hours per week on a permanent basis.

This role will also require weekend and bank holiday availability as it will form part of the normal working pattern.

What you’ll need

- Volunteering and/or charity sector experience
- Experience of managing customer service functions, in particular as part of service delivery in a community and/or health care setting
- Experience of managing volunteer recruitment and deployment
- Extensive experience in large online home-based team management, as well as strategic collaboration, within service delivery and development
- Strong background in the management of frontline service delivery and customer service, with a particular emphasis on issue resolution and support
- A strong understanding of the role the volunteer sector plays within community and/or health and social care setting
- A volunteer management qualification (or relevant experience)
- A project management qualification (or relevant experience)

What you get in return

We’re proud to be in the top 25 not-for-profit organisations to work for in the UK, based on ratings from Indeed. As a valued employee at Royal Voluntary Service, you will benefit from:

- Salary of £28,501 per annum
- 26 days’ holiday plus paid statutory Bank Holidays (pro rata)
- Ten weeks’ company sick pay following successful completion of probation
- A great pension scheme
- 2 x Salary Death in Service Benefit, subject to qualification
- Enhanced Family Leave schemes
- An employee benefits package that gives access to an exclusive rewards website to get discounts and cashback online
- A 24-hour doctor line, financial support with dental/optical and other therapies
- A free and confidential employee assistance programme with up to six face-to-face sessions counselling included
- Extensive online and on the job training to ensure you will succeed in your role
- Opportunities to discuss flexible working
- Opportunities to develop new skills and progress your career
- The chance to make a positive, lasting impact that changes lives, communities and society

Royal Voluntary Service is committed to building inclusive and diverse teams across the charity. To find out more about our commitment to EDI, visit our website.

How to apply

Please select the apply button shown to be taken through to the application process. You will need to answer some screening questions as well as uploading your CV. You will be contacted by a member of the team once your application has been reviewed.

Here at Royal Voluntary Service, we're committed to equality, diversity and inclusion. We want to be a charity that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, physical or mental ability, ethnicity and perspective.

Join Royal Voluntary Service and together we can change lives, change communities and change society.

Dates to bear in mind

The closing date for this vacancy is 17th December 2023.

Other organisations might call this role Customer Service Manager, Volunteer Manager, Volunteer Services Manager, Volunteer Project Manager, Customer Support Manager, or Contact Centre Manager.

We have an exciting opportunity for you to join us as the Operations Manager for a new Fraud Peer Support Pilot Project to be be delivered in South London, Kent and Sussex. This vacancy is full-time, working 37.5 hours per week, home-based with travel required throughout the region.

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the Role:

We are looking for an experienced manager who can demonstrate the ability, passion and determination to lead all aspects of an effective and innovative service that can transform the lives of adult fraud victims. You will set up and deliver a fraud peer support pilot project across Kent, Sussex and South London.

As the Operations Manager you will be responsible for:

• the recruitment, management, supervision and development of the fraud caseworker team
• overseeing the delivery of individual, tailored support for victims of fraud
• the development and delivery of innovative online and in-person peer support work
• ensuring we provide high quality support services that meet the needs of victims of fraud
• working in close partnership with police, local authorities and other key stakeholders
• ensuring the voices and experiences of victims are heard in and beyond the criminal justice system

On occasion you may also be involved in bid writing and fund raising activity, and with print and broadcast media. The areas for delivery of the pilot are South London, Kent and Sussex and the post-holder will need to reside in one of these, and will be able to travel across the three areas

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

The closing date for this role is midnight on Wednesday 29 November 2023 and interviews will be held in the week of 11 December

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

About the PKD Charity

Founded in 2000, we’re the first and only UK charity solely dedicated to improving the lives of an estimated 70,000 individuals and their families affected by polycystic kidney disease (PKD) in the UK.

PKD is a range of life-threatening inherited conditions that can cause kidney failure and affect other organs in the body such as the liver, brain, heart and bowels. Most people with PKD live with an uncertain prognosis, intermittent pain and infections, and then have to undergo life-saving dialysis or transplant in their 50s. A few babies have a rare form of PKD which results in death during pregnancy or shortly after birth; the surviving children often have to have either a kidney or liver transplant before the age of 10.

We provide reliable, accredited information, advice and personalised support. We raise awareness of the burden of PKD, both clinical and psychosocial. We fund research aimed at understanding more about PKD and the discovery of therapies that will improve quality and longevity of life.

We are committed to providing equal opportunities for everyone and encourage applications from all sections of the community.

About the role

The role will be joining the small, committed team at the PKD Charity and presents an exciting opportunity for someone to play a key role in helping make a significant difference to people affected by polycystic kidney disease. 

You will be responsible for developing and delivery the fundraising strategy and meeting income targets across various income streams including Community and Events, Corporate, Individual Giving, Legacies and Major Donor fundraising. 

We are looking for a committed, highly motivated and creative fundraiser who is confident and excited about working across all areas of fundraising and generating income for a small national charity. As the sole fundraiser at the charity, you will be comfortable working independently.

Responsibilities

Fundraising Strategy 

• Lead on the development and implementation of our fundraising strategy which will maximise income generation from a range of sources including Community and Events, Individual Giving, Legacies, Commemorative Giving, Corporate and Major Donor Fundraising. 
• Monitor and evaluate the success of all communications and fundraising activity and to use this learning to inform and shape the future of our activity in this area throughout the organisation. 

Community and Events Fundraising 

• Market and recruit for a programme of national sports and challenge events including the London Marathon and Great North Run. Supporting our participants to achieve their fundraising targets 
• Develop and deliver new and existing fundraising events and activities that will engage with the PKD Charity community. 
• Secure new income from community audiences through referrals and introductions from existing supporters and sourcing of new funders within the community, including businesses, social groups, clubs and societies, religious groups and schools. 
• Recruit, manage, and develop a network of volunteers to support fundraising activities in communities around the UK and help raise awareness of polycystic kidney disease and the charity. 
  

Individual Giving 

• Manage the ongoing development and implementation of a regular giving strategy, to maximise unrestricted income, recruit new regular givers and reduce attrition rates. 
• Work with the team to support the recently launched legacy fundraising and commemorative giving strategy, to maximise income. 
  

Corporate and Major Donor 

• Lead on the cultivation and stewardship of supporters, including the account management of partnerships with businesses.
• Work closely with the Chief Executive to develop relationships with major donors and support the development of a major donor programme. 
• Ensure that the organisational CRM database usage is optimised to facilitate major donor fundraising. 
• Work with other organisations to maximise joint fundraising opportunities. 
  

General Responsibilities 

• Develop and manage the fundraising budget, ensuring efficient allocation of resources 
• Create and maintain income pipelines aligned to income targets, prepare reports and contribute to monthly management information. 
• Oversee the development and maintenance of the organisation’s supporter CRM database, ensuring efficient and appropriate data capture and data analysis for the purposes of effective stewardship, fundraising and communications
• Record and acknowledge donations appropriately
• Assist with the organisation of PKD Charity support events when required.
• Lead on the creation and ordering of fundraising materials and resources 
• Ensure ethical, best practice and compliant fundraising activities; stay up to speed with best practice within fundraising and the charity sector; identify areas of compliance, new areas of opportunity and innovation within the sector 

About the role

The successful candidate for this role will have day-to-day involvement with local branches, to include developing long-lasting relationships with the volunteer network and encouraging participation in raising awareness throughout the region. 

About you

• To carry out this role successfully you will have a track record of building and maintain relationships, preferably with volunteer groups.
• You will be the first point of contact for our volunteers and work with them as we go through a period of transition. 
• You will have the opportunity to shape processes and procedures in consultation with the Regional Fundraising Manager, Regional Fundraising Officer and Volunteer Development Manager.
• To help you establish yourself in this new post you will receive excellent training and induction to SSAFA.
• Whilst the post is homebased, to be eligible for this role you are required to live within Wales. 
• To help you establish yourself in this new post you will receive excellent training and induction to SSAFA.  
• The role will involve travel around Wales and some travel to SSAFA’s head office in London. It is vital that you hold a full driving licence and are permitted to drive in the UK.
• You will be able to show excellent communication skill by telephone, e-mail and face to face. You will have used Microsoft Office 365 to a high standard.
• It is important that you have experience of planning and managing your own workload, with minimal supervision. 
• Some work at weekends and outside office hours will be required. 
• It would be advantageous if you have an understanding of the way of life for today’s Armed Forces, veterans and their families and if you have experience of recruiting and supporting volunteers. An understanding of the voluntary sector and preferably the military charity sector landscape across Wales would be valuable.
• About the team
• The fundraising team work remotely and pride themselves in maintaining a close working relationship providing support as and when required. You will be supported by the Regional Fundraising Manager and work closely with volunteers from the SSAFA branches in Wales, the Regional Fundraising Officer for Wales and the Volunteer Development Manager. 

About SSAFA  

SSAFA, the Armed Forces charity is a trusted source of support for serving personnel, veterans and their families in their time of need. In 2022 our trained teams of volunteers and employees helped more than 59,000 people, including veterans, serving personnel (regulars and reserves) and their families.   

SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way, they need us.  

Diversity and Inclusion at SSAFA  

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.  

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.