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Top job
Mothers' Union, SW1P, London (Hybrid)
£30,000 - £34,000 per year
The post holder will work directly with members and support the rest of the Membership Team.
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Page 34 of 64
SW1P, London (Hybrid)
£30,000 - £34,000 per year
Part-time (4 days per week)
Permanent

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

Part time (4 days a week) pro rated salary range - £24000 - £27200 per year.

Mothers' Union is a global Christian movement working with people of all faiths and none to develop communities, strengthen families and advocate for change. Our members are active in 83 countries and work tirelessly to serve their communities to build a future where everyone thrives.

Each member subscribes to the same values; the moral and ethical codes that are central to the ways in which we operate:

  • We are firmly rooted in a voluntary ethos centred on mutual respect and collaboration.
  • Our governance, leadership, and programmes are driven by and undertaken by members within their own communities worldwide; and
  • We work with and welcome to the movement, people of all faiths and none.

 Job Purpose

The role of the Central Charity is to facilitate member support and the successful operation of the Charity, lead strategic objects that work to ensure the longevity and sustainability of the global movement and to support the delivery of impactful work in communities that meet our aims. Like many membership organisations, we need to focus on turning membership decline into membership growth. This role is an integral part of an exciting opportunity to change and secure the future of the movement. 2026 is our 150th Anniversary, a year to celebrate and focus on growing the movement in Britain and Ireland.

The post holder will work directly with members and support the rest of the Membership Team. Focus will be on managing membership using our new CRM, supporting membership, faith and programme enquiries, initiatives, and operational delivery, supporting Communities of Interest (our member-based forums),

Main responsibilities

Membership Support

  • Manage membership enquiries (average across team of 25 emails daily).
  • Manage membership - using, inputting, and reporting via our CRM.
  • Facilitate and coordinate faith and membership resources and content delivery.
  • Support the charity’s Communities of Interest (representative membership groups).
  • Lead the administration of national and regional events.
  • Support national programme and membership engagement activities.

General

  • To produce and provide reports and resources as required for the Director of Membership
  • To work across the charity on supporting the incorporation of membership outputs and content in relevant areas of the wider work of the global charity.
  • To undertake any other duties as requested by the Director of Membership.

Core Competencies

Skills & Experience

  • Membership Management: Experience of using CRMs and managing enquiries.
  • Membership Support: Experience working directly with customers/members.
  • Event administration: Experience of working on the delivery of events and external activities.
  • Committee/forum administration: Ability to organise meetings and take notes and actions.
  • Computer and IT skills: MS applications. CRM experience, use and reporting. Zoom/Team meeting platforms. Survey software. Social media posting.

Refer the attached job description for more information.

Work Location/Hybrid Working Pattern

This role will be based at our Head Office in central London. Mothers’ Union operates a hybrid working model. Staff are required to work an aggregate minimum of 90 days per calendar year (pro rata for part timers) at our Head Office, Mary Sumner House in central London. Tuesdays are our anchor days where every staff member is expected to be at the office. The 90 days includes anchor Tuesdays. In addition, Thursday is a core working day where part time staff are expected to work, either at home or from the office as needed.

How to Apply

If you are interested in this position, please apply by sending your CV and a Cover Letter via Charity Jobs. The Cover Letter should clearly outline how your skills match the main responsibilities of the role. Please note – only applications with a cover letter, alongside a CV, will be considered.

Application Deadline

The deadline for applications is 10 September 2025 at 5:00 pm. Due to the number of applications we may receive, we will not be able to individually respond to each applicant. Kindly note, we will only be getting in touch with the applicants shortlisted for an interview. We aim to get in touch with the shortlisted candidates after the application deadline. We will be conducting interviews for suitable candidates as we go along and may fill the role before the closing date.

Equal Opportunity

Mothers’ Union is an Equal Opportunity Employer. We celebrate diversity and are committed to create an inclusive environment for all employees.

Application resources
Posted by
Mothers' Union View profile Organisation type Registered Charity Company size 21 - 50
Posted on: 22 August 2025
Closing date: 10 September 2025 at 17:00
Job ref: Membership Support Officer
Tags: Administration, Advice / Information, Customer support, Office Management

The client requests no contact from agencies or media sales.