Community development officer jobs in walsall, west midlands
Are you passionate about driving excellence in patient-centered imaging? Join us at the Royal College of Radiologists and the College of Radiographers as our Quality Review Partner, where you’ll lead expert teams in assessing radiology services across the UK from independent clinics to major NHS trusts delivering evidence-based evaluations that spark real, lasting improvement.
The Quality Standard for Imaging (QSI) defines what’s needed to deliver safe, effective, and patient-centred imaging services. Jointly developed by the Royal College of Radiologists (RCR) and the College of Radiographers (CoR), the QSI supports imaging providers in embedding a culture of continuous quality improvement and achieving excellence.
As a Quality Review Partner, you’ll play a pivotal role in upholding and advancing these standards. Drawing on your professional expertise, you’ll lead assessments of radiology services across a diverse range of settings — from small independent providers to large, multisite NHS and private organisations. You’ll guide expert review teams in delivering independent, evidence-based evaluations, and produce focused reports and action plans that drive meaningful improvement.
What you’ll do:
- Act as the designated Quality Review Partner for a portfolio of imaging services across the UK.
- Provide expert guidance to QSI leads on both the review process and the standards.
- Manage the full review cycle for services in your portfolio.
- Select and coordinate review team members in collaboration with the Quality Improvement Coordinator.
- Participate in quality assurance and moderation activities to ensure consistency and rigour.
What you’ll bring:
- Demonstrable experience in quality assurance, accreditation, or evaluation assessments, or in healthcare quality management.
- Strong knowledge of quality assurance and assessment approaches.
- Excellent oral and written communication skills, tailored to diverse audiences.
- Proven ability to prioritise effectively while remaining adaptable to changing needs.
- A collaborative mindset and the ability to build strong relationships with a wide range of stakeholders.
- If you’re a confident, high-performing professional with a passion for quality improvement, we’d love to hear from you. Learn more about the role, the RCR, and how to apply in the Quality Review Partner candidate pack.
Why join us?
- Make a difference to the lives of Doctors and the specialities they work in every day!
- Modern working environment
- Equipment provided to work from home
- Generous annual leave allowance
- Excellent pension scheme
- Interest free season ticket loan and cycle to work scheme
- Employee Assistance Programme
Help shape the future of imaging services by supporting providers on their journey to QSI accreditation. As our Quality Improvement and Review Partner you'll lead independent assessments, guide expert review teams, and drive measurable improvements across NHS and private imaging settings.
The Quality Standard for Imaging (QSI) defines what’s needed to deliver safe, effective, and patient-centred imaging services. Jointly developed by the Royal College of Radiologists (RCR) and the College of Radiographers (CoR), the QSI supports imaging providers in embedding a culture of continuous quality improvement and achieving excellence.
As a Quality Improvement and Review Partner, you’ll play a pivotal role in upholding and advancing these standards. Drawing on your professional expertise, you’ll support imaging services on their journey toward QSI accreditation and lead independent assessments across a wide range of settings — from small independent providers to large, multisite NHS and private organisations. You’ll guide expert review teams, deliver robust evaluations, and produce focused reports and action plans that drive meaningful, measurable improvement.
What you’ll do
- Act as the designated Quality Improvement and Review Partner for a portfolio of imaging services across the UK.
- Provide expert guidance to QSI leads on both the review process and the standards.
- Manage the full review cycle for services in your portfolio.
- Select and coordinate review team members in collaboration with the Quality Improvement Coordinator.
- Participate in quality assurance and moderation activities to ensure consistency and rigour.
What you’ll bring
- Demonstrable experience in quality assurance, accreditation, or evaluation assessments, or in healthcare quality management.
- Strong knowledge of quality assurance and assessment approaches.
- Excellent oral and written communication skills, tailored to diverse audiences.
- Proven ability to prioritise effectively while remaining adaptable to changing needs.
- A collaborative mindset and the ability to build strong relationships with a wide range of stakeholders.
If you’re a confident, high-performing professional with a passion for quality improvement, we’d love to hear from you. Learn more about the role, the RCR, and how to apply in the Quality Improvement and Review Partner candidate pack.
Why join us?
- Make a difference to the lives of Doctors and the specialities they work in every day!
- Modern working environment
- Equipment provided to work from home
- Generous annual leave allowance
- Excellent pension scheme
- Interest free season ticket loan and cycle to work scheme
- Employee Assistance Programme
Policy and Public Affairs Officer - National Youth Agency
The National Youth Agency is looking for a new Policy & Public Affairs Officer to join our Policy, Insights and External Affairs Team.
Contract: Permanent
Hours: Full-time - 37 hours per week
Salary: £29,000 - £33,000 per annum (depending on experience and qualifications)
Remote: NYA is a remote working organisation. However, its home is in Leicester which is available for staff to work or host meetings. There is also the option of a workspace in London up to 2 days per week. This role will require regular travel to meetings, events and conferences in London and throughout England.
What we do
As the national body for youth work, the NYA has a dual function. We are the professional statutory and regulatory body (PSRB) responsible for qualifications, quality standards, and safeguarding for youth work and services in England. In line with our charity mission and aims, we also champion youth work through research, advocacy, campaigns, and programmes.
We work in partnership and believe in collaborative leadership, listening to youth workers and the youth work sector so that we can understand their needs and respond to the challenges they face. We are ambitious for youth work and for young people and integrate youth voice and influence across our work
About the Role
As Policy and Public Affairs Officer at the National Youth Agency, this is a unique opportunity to shape the future of youth work in England. You’ll be part of influencing national policy and driving change that directly impacts young people’s lives. Working within a dynamic and supportive team, you’ll be at the forefront of monitoring and interpreting developments across Westminster - from government consultations to parliamentary debates. Your work will ensure NYA stays ahead of the curve, responding swiftly to emerging policy trends and helping to shape national conversations. You’ll work with the team to use these policy insights to develop our influencing and advocacy efforts. If you’re keen to develop your career in policy and public affairs and want to contribute to meaningful change for young people, this role offers the opportunity to do just that.
Key responsibilities for this role will include:
Policy and public affairs support
- Research and track policy developments, political landscape changes, and other relevant areas to identify opportunities to further NYA’s policy calls.
- Monitor and report on parliamentary activities, government announcements, and consultations relevant to youth work.
- Compile and analyse data from various sources to support policy briefs, reports, and other written materials.
- Draft policy briefings, research summaries, consultation responses, letters, reports, newsletters and stakeholder communications.
- Maintain and develop stakeholder relationships and record engagement on the CRM system.
- Work with the team with the preparation and delivery of youth participation activities to support our policy influencing objectives.
Event support
- Support the organisation, coordination and note-taking for meetings and events, including webinars, roundtables and political party conference activity.
- Support with planning and executing of large events including attendee registration, youth participation, materials preparation and using the CRM system.
Other
- Represent the Policy Team at external and internal meetings, policy forums and events.
- Work collaboratively with other teams and directorates to help build an understanding of the work of the Policy and Public Affairs team and effective working relationships across the organisation.
Please refer to our Candidate Pack for more information on the role and the requirements.
Why Work for NYA?
NYA operates as a people-first organisation, prioritising the well-being and needs of its employees.
NYA offers an exceptional flexible working approach which encourages our team to balance professional responsibilities with their personal life.
A remote based team, spread across England, fostering inclusivity and diverse talent. Despite geographical distances between team members, NYA maintains a highly motivated and connected team through the optimisation of digital tools.
NYA is committed to supporting the continual personal and professional development of our team and helping them achieve their ambitions.
We provide 25 days leave plus 8 days, life assurance scheme, 5% employer pension contribution and a comprehensive Employee Assistance Programme via Spectrum.life with unlimited specialist support available to all NYA employees.
How to Apply:
Please download our applicant pack to find out more about the role and requirements
To apply, please submit the following via our online application platform by 11:59pm on Sunday 29th June 2025:
A detailed CV setting out your career history, with responsibilities and achievements in line with the person specification in the About You section.
A covering letter (maximum two sides) highlighting your suitability for the role and how you meet the requirements in the About You section.
We will request data for our EEDI monitoring purposes, providing this is optional.
Please note: the covering letter is an essential part of the application process and will be assessed as part of your full application. We use AI detector software, so cover letters or CV’s with over 30% AI generated content with be disregarded. We understand that AI tools can offer support to candidates who have learning differences, which is why we will accept applications with some AI assistance. CV’s will not be accepted without a cover letter.
The National Youth Agency is an equal opportunities employer.
At NYA our inclusive culture means that we embrace individual differences and understand that we need a diverse team to achieve our organisations mission.
We wish to recruit candidates from all backgrounds to ensure our team reflects the rich diversity of the communities we serve. We encourage applications from anyone regardless of disability, ethnicity, heritage, gender, sexuality, religion, socio-economic background and political beliefs but we particularly welcome applications from global majority candidates and those from other minoritised ethnic groups in the UK as they are currently underrepresented in our team.
Youth Work changes lives
Which is why we’re committed to ensuring that as many young people as possible get to benefit from it.As the national body for youth work in England, the National Youth Agency (NYA) exists to champion its transformative power. We believe all young people should have the opportunity to benefit from the life-changing impact of extraordinary youth workers and trained volunteers.
We help to grow youth work provision in ways that keep it effective, relevant, safe and engaging, to help millions of young people reach their potential and thrive. We do this by providing guidance, support, advice, training and staff development opportunities for youth workers and youth work organisations. At the heart of everything we do are young people themselves. We work hard to ensure their voices are integrated into all our work, to develop provision that truly meets their needs.
REF-221910
The purpose of this role is to provide leadership, oversight and curation to the FYT Leadership Team, and to lead the smooth running of the FYT Organisation which supports the wider FYT Movement. This will include coordinating the delivery of the strategic plan, leading fundraising, and working closely with the FYT Board to oversee the smooth running of the organisation.
Hours: 22.5 hrs per week
Salary: £24,116 per annum (£40,194 pro rata) + 9% pension
Holidays: 5 weeks plus bank holidays and 3 additional days at Christmas
Location: Working from home, with nationwide travel expected
Key Responsibilities:
- Lead the FYT Movement – Engage with movement members
- Listening
- Inspiring
- Taking inspiration from
- Facilitating collaboration and cross-pollination
- Lead the FYT staff team – supporting, supervising, enabling and encouraging and ensuring appropriate HR functions are carried out.
- Lead the fundraising strategy for the organisation, giving attention to securing grants, as well as donor fundraising . Report as necessary to funders.
- Work with the Finance Officer to manage the budget and finances within the parameters agreed by the Board.
- Facilitate the effective function of the Leadership Team, enabling the smooth and efficient carrying out of the strategic priorities.
- Provide Line Management support and supervision to the other members of the Leadership Team.
- Develop, implement and monitor FYT’s strategic plan in partnership with the FYT team and board
- Engage in practical theological reflection on FYT’s mission and how it is expressed.
- Attend and contribute as required to Board meetings, working closely with the Chair and Board to ensure that appropriate issues are raised, and that any agreed action is put into effect.
- Be an advocate for marginalised young people, the issues they face, and youth workers and projects working with them (pursuing prophetic mischief, provocation, and taking up our unique space in the youth ministry community).
- Make links with appropriate Christian, voluntary and statutory bodies and to represent FYT in appropriate forums and pursue opportunities for collaborative working.
- Support the active promotion of the FYT training and resource offer.
- Lead the monitoring and evaluation (impact assessment) of FYT’s work
Other functions:
- Meet regularly with Line Manager for supervision.
- Undertake administration and keep necessary work records.
- Comply with all FYT policies and procedures.
- Work collaboratively with the FYT leadership team and Board to ensure that organisational policies are regularly reviewed.
- Engage in CPD/lifelong learning.
- Undertake any other tasks that may be requested, commensurate with the nature and level of the post and as may be required by the Board of Trustees.
Additional Information
- The Leadership Team is supported by a contract with Giraffe HR that assists in the day to day running of the organisation, primarily managing the finances of the organisation.
- Engagement in ongoing, regular youth work with marginalised young people is not a requirement of this post, but encouraged. FYT will be flexible where possible in order to facilitate this.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
A fantastic opportunity has arisen within our award-winning fundraising team, to join us in an exciting new role of Legacy and In Memory Fundraiser.
At Birmingham Women’s and Children’s Hospital Charity, we believe there’s always more we can do for our sick kids and women, and that’s why we will always strive to do more for our patients and families. It’s our mission to raise the vital funds needed to make a real difference to all who use our hospitals, and to make our hospital feel just like home.
This role requires someone with experience in legacy or in-memory fundraising, excellent communication skills and a strategic mindset. You will be able to connect meaningfully with supporters, manage multiple campaigns, and drive forward our strategy for growth and supporter engagement. You will be an ambitious, experienced, target driven relationship fundraiser, who is passionate and well-equipped to join our fast-paced team.
To be successful in this role you will:
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Have previous experience in relationship management and income generation - ideally within a legacy and/or in memory setting, and able to lead and inspire our supporters in order to generate long term income and awareness for the charity
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Be self-motivated, independent and target-driven
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Possess a natural confidence in talking to people and encouraging their support
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Have excellent communication and relationship building skills - be friendly, compassionate, inspiring and engaging
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Have experience of producing compelling supporter creative and fundraising messages
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Possess high emotional intelligence and resilience due to the sensitive nature of the role
What we offer:
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Flexible and hybrid working to support work-life balance
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Generous annual leave entitlement with additional leave for long service
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Enhanced sick pay
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Enhanced Maternity Pay
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Free flu jabs
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Cycle to work scheme
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Charity events throughout the year
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Employer enhanced auto-enrolment pension scheme with 8% employer contribution
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Ongoing commitment to education and professional development
The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Successful candidates will have access to vulnerable beneficiaries therefore the role is subject to Disclosure and Barring Service (DBS) clearance.
If you think you have the qualities we are looking for and the desire to contribute, please download the Job Vacancy Pack and then send us a CV and covering letter explaining how you meet the criteria for the role and making clear why you would like to be considered for it.
The closing date for return of applications is 19th June 2025. Interviews will be held on 1st July.
The client requests no contact from agencies or media sales.
We are looking for a person to bring their skills, enthusiasm, and personal credibility to the team and support administration across both our volunteer staff and employed workforce.
This role is key to ensuring the Army Cadets can communicate well with the volunteer community and that national level events are correctly supported.
This position is a permanent full-time post (40 hours per week) which will be home-based. However, regular travel across the UK attend events and meetings will be required. The starting salary for the post will be £29,644.00 per annum.
Essential Skills
§ Experienced and skilled administrator and planner, who can work under own initiative in both office and remote environments.
§ Demonstrable success in establishing effective working relationship across a range of organisations at all levels.
§ Excellent written and verbal communication skills.
§ IT literate; experienced user of Microsoft office with experience in using document management systems, such as SharePoint.
Please refer to the attached Job Description for further information.
Our charity
ACCT UK is a national youth charity dedicated to improving the life chances of young people. The Combined Cadet Force Association (CCFA) is a charity dedicated to the promotion of the ideals and activities of the Combined Cadet Force in schools. Together we want to ensure that every young person has the opportunity to learn new skills, build confidence and be inspired through their cadet experience.
We want to develop the youth leadership and training abilities of adult volunteers whilst also helping young people to access cadet activities through fundraising, grant-making, developing new resources and direct support.
We strongly believe that everyone benefits when you help young people to develop their character and values through activities that stretch and mature them. We also know that when young people engage with others at a range of levels in their communities it builds confidence and improves empathy for other’s lives.
Who we are
You will enjoy being part of our small team who work very happily together. By joining ACCT UK you will help us to reach more young people and make a greater difference and we look forward to working with you. We actively promote and encourage you to explore ideas that improve all aspects of the charity’s work in pursuit of its charitable aims.
What we can offer you
In addition to your salary, we offer all staff:
· Flexible working arrangements (you agree a working pattern with your line manager).
· Personal Accident Insurance, including loss of earnings cover and death benefit.
· 15 days of sick pay in any 12-month period (after 12 months employment - pro-rata for part time staff).
· A contributory pension scheme (you contribute at least 5% and we will contribute 10%).
· Good leave allowances (which are offered pro-rata for part time staff):
o 20 days annual leave plus Bank Holidays.
o Additional privilege leave, on set days each year, such as between Christmas and New Year.
o An additional five days of volunteering leave.
· Support for qualifications and personal development.
· Employee Assistance Programme.
· Season ticket loan.
· Railcard (if you are eligible)
· A caring and supportive team environment.
How to apply
Please send a covering letter that details how you meet the requirements of the job description along with a CV by Sunday 15th June 2025. Please note, AI should not be used to produce either the covering letter or CV.
Interviews will be held on Monday 23rd June 2025.
Please note that as a charity dedicated to improving the lives of young people, we require staff to make a declaration about any relevant convictions, undergo both a Disclosure and Barring Service check and a Baseline Personnel Security Standard (BPSS) check (one of the requirements being that applicants must have been resident in the UK for 3 years). In addition, we will follow up references.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join our friendly and mission-driven team at NFER, where you’ll help bridge the gap between research and classrooms. This is your chance to bring vital insights directly to schools – raising awareness of the NFER Classroom brand and increasing the reach and impact of our research findings within the education community.
Pay: £36,000 - £40,000 (FTE)
Contract: 18-month fixed-term contract
Hours: Part-time (21 hours)
Location: Remote within the UK, with occasional visits to our Slough office (approx. 6 times per year)
Annual Leave: 30 days plus 4 paid closure days FTE
Pension Contributions: 10% employer contributions
Family Support: Enhanced maternity/parental leave and paid compassionate leave
What you’ll be doing
In this role, you’ll be at the heart of our mission to connect schools with powerful, practical research. You’ll take a leading role in shaping how NFER communicates with educators, using your creativity and insight to bring our work to life across digital channels.
One day you might be crafting social media content that sparks conversation among teachers, the next, you’ll be writing an email newsletter that lands just right with a headteacher seeking evidence-based ideas. You’ll help turn research into engaging, accessible summaries, so schools can quickly grasp key insights and put them into action.
You’ll also update and improve our For Schools website pages, ensuring every word is useful and user-friendly. Behind the scenes, you’ll track performance using analytics, learning what works and what could work even better. And throughout it all, you’ll collaborate with researchers, designers, and communications experts to deliver thoughtful, impactful campaigns that schools actually want to read.
PERSON SPECIFICATION
Essential skills and experience:
- Experience in marketing communications or a related role
- Excellent writing skills and creative flair
- Confidence using digital tools such as social media platforms, Canva, Google Analytics and CRM systems
- Strong time management and the ability to work independently
- A collaborative approach and a clear focus on impact
- Experience working in or with schools is a bonus, but not essential.
If you meet only 70% of our essential skills, still apply; you may have skills we didn’t know we needed.
Other roles you may have experience of include: Marketing Executive, Marketing Officer, Marketing Assistant, Marketing Coordinator, Marketing Specialist, Brand Executive, Communications Executive, Digital Marketing Executive, Social Media Executive, Content Marketing Executive, Email Marketing Executive, SEO Executive
WHY NFER?
At NFER, we are recognised globally for providing trusted research, resources and insights that drive meaningful change. By joining us, you’ll contribute to a mission that prioritises impact over profit, working in an environment where collaboration, flexibility, and inclusion are valued.
What we offer:
- A supportive and inclusive workplace culture.
- Opportunities to develop your skills and advance your career.
- Flexible working arrangements to support work-life balance from day 1.
- The chance to make a real difference in the education sector.
APPLICATION PROCESS
We are reviewing applications on a rolling basis and encourage you to apply early. Shortlisting will commence from 23rd June 2025.
We are committed to creating an inclusive and accessible recruitment process. If you require any adjustments or accommodations at any stage, please don’t hesitate to contact us. We’re here to support
you and ensure a positive experience. For further details, please review the Job Information Pack.
If you’re ready to bring your skills and passion to a role that makes a difference, we’d love to hear from you. Apply now and start your journey with NFER.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking to recruit a motivated and talented individual with strong project management skills to lead the delivery of the training function within the BSI. Reporting directly to the Director of Events and Training, and in collaboration with the wider BSI team, the Training Manager will be responsible for the delivery of existing training programmes and for devising, setting up and rolling out new training courses by working with BSI members to develop content and curricula, utilising different platforms from face-to-face to remote learning and supporting marketing of the courses to relevant sectors.
This role is responsible for engaging with a wide range of stakeholders to help identify training needs and opportunities that the BSI can meet. This will include opportunities in several sectors including clinical, scientific and public/patient focused. Using strong commercial acumen, the Training Manager will be critical in the continued development and growth of the training function to generate significant new income for the BSI.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Bipolar UK is the only national charity dedicated to supporting individuals affected by bipolar, including carers and families. We're launching an exciting new lottery-funded project in Northern Ireland to expand our peer support network.
As Senior Volunteer Co-ordinator, you’ll play a central role in growing and supporting our network of local support groups. You’ll recruit, onboard and induct volunteer co-facilitators, ensuring a welcoming, inclusive experience. You’ll supervise and support volunteers, helping them develop skills and confidence to deliver safe, effective peer support—whether online or in-person.
Key responsibilities include:
- Supporting the set-up and running of new support groups across Northern Ireland.
- Providing ongoing training and practical assistance to volunteers.
- Collaborating on the promotion of groups and services with internal teams and external partners.
- Ensuring compliance with safeguarding, GDPR and internal policies.
- Promoting Bipolar UK’s self-management courses and psychoeducation resources.
- Representing the charity within communities and building partnerships with local mental health services.
This is a varied, hands-on role ideal for someone with strong communication skills, experience supporting volunteers, and a passion for peer-led mental health support.
Applicants must be based in Northern Ireland due to the requirments of the role.
Salary: £28,000–£30,000 | Contract: 2-year fixed term (extension subject to funding)
Location: Home-based in Northern Ireland, with occasional travel to London.
Hours: Full-time (35 hours/week)
Reporting to: Services Manager – Groups
Please note that we are currently only able to consider applications from candidates who have the legal right to work in the UK. We are unable to sponsor visas at this time.
Applications without the specified cover letter will not be considered.
Applicants must be based in Northern Ireland.
Our mission is to empower everyone affected by bipolar to live well and fulfil their potential.
The client requests no contact from agencies or media sales.
Contract: Permanent
Hours: Part time – 18.5 hours per week
Salary: £25,000 per annum (pro rata £12,500)
Remote: This role is homebased with occasional travel for staff residentials and other events.
What we do
As the national body for youth work, the NYA has a dual function. We are the professional statutory and regulatory body (PSRB) responsible for qualifications, quality standards, and safeguarding for youth work and services in England. In line with our charity mission and aims, we also champion youth work through research, advocacy, campaigns, and programmes.
We work in partnership and believe in collaborative leadership, listening to youth workers and the youth work sector so that we can understand their needs and respond to the challenges they face. We are ambitious for youth work and for young people and integrate youth voice and influence across our work
About the Role
We are looking for someone who thrives on following set processes and being organised, with exceptional attention to detail. Accuracy and a drive for perfection are essential qualities for anyone undertaking this role.
The Assessment and Data Administrator role is responsible for assisting with online assessment systems to ensure that full compliance of awarding organisations requirements are adhered to. Additionally, this individual will be the first point of call within the team for candidate or customer queries around our operational processes.
We are looking for a positive, self-starter with strong organisational skills, who is confident with managing multiple tasks, and priorities and is able to provide an efficient support. The ideal candidate will be able to work well in a team and also work of their own initiative, confidently communicate with stakeholders at varying levels of seniority and display judgement, integrity and trustworthiness as you will be privy to learner information.
To be considered for this role, the successful candidate must have previous experience of working with IT and online learning platforms and be confident in managing the breadth of tasks within this function.
Key responsibilities for this role will include:
- Registration of learners across awarding organisation(s) for all courses.
- Maintenance of learner records with the awarding organisation(s).
- Supporting lead IQA in preparation for external quality assurance visits.
- Management of and claiming of completed certificates and their distribution to learners across all courses.
- Maintaining accurate records of learner data for reporting and planning purposes.
- Supporting the Academy team by providing data on learner number, course breakdown and completion rates.
- Handle incoming enquiries relating to Academy operational processes.
- Create effective interactions with customers across various platforms.
- Collaborate with cross-functional teams to escalate and resolve complex customer queries, fostering a seamless customer journey.
- Managing customer queries and assigned inbox.
- Ensure the NYA follows best safeguarding best practice.
- Ensure all operational activity and youth work content is to the highest quality, representing the position of NYA as the National Body for Youth Work in England.
- Ensure the NYA follows best safeguarding best practice.
- Ensure all operational activity and youth work content is to the highest quality, representing the position of NYA as the National Body for Youth Work in England.
- Develop and maintain an understanding of NYA internal processes and the wider Youth Work qualification landscape.
- Effectively troubleshoot and answer customer queries, seeking appropriate solutions and liaising with other departments to ensure customer support is delivered to the highest standard.
- Maintain in-depth knowledge of NYA Academy products and services.
- Contribute to the development and improvement of the customer service knowledge base, ensuring relevant and up-to-date information is available.
- Provide support to the Academy Team and wider NYA as appropriate
- Provide effective call handling day-to-day.
- Any other duties that may reasonably be required of the role.
Please refer to our Candidate Pack for more information on the role and the requirements.
Why Work for NYA?
NYA operates as a people-first organisation, prioritising the well-being and needs of its employees.
- NYA offers an exceptional flexible working approach which encourages our team to balance professional responsibilities with their personal life.
- A remote based team, spread across England, fostering inclusivity and diverse talent. Despite geographical distances between team members, NYA maintains a highly motivated and connected team through the optimisation of digital tools.
- NYA is committed to supporting the continual personal and professional development of our team and helping them achieve their ambitions.
- We provide 25 days leave plus 8 days, life assurance scheme, 5% employer pension contribution and a comprehensive Employee Assistance Programme via Spectrum.life with unlimited specialist support available to all NYA employees.
How to Apply:
Please download our applicant pack to find out more about the role and requirements
To apply, please submit the following via our online application platform by 11:59pm on Sunday 29th June 2025:
- A detailed CV setting out your career history, with responsibilities and achievements in line with the person specification in the About You section.
- A covering letter (maximum two sides) highlighting your suitability for the role and how you meet the requirements in the About You section.
- We will request data for our EEDI monitoring purposes, providing this is optional.
Please note: the covering letter is an essential part of the application process and will be assessed as part of your full application. We use AI detector software, so cover letters or CV’s with over 30% AI generated content with be disregarded. We understand that AI tools can offer support to candidates who have learning differences, which is why we will accept applications with some AI assistance. CV’s will not be accepted without a cover letter.
The National Youth Agency is an equal opportunities employer.
At NYA our inclusive culture means that we embrace individual differences and understand that we need a diverse team to achieve our organisations mission.
We wish to recruit candidates from all backgrounds to ensure our team reflects the rich diversity of the communities we serve. We encourage applications from anyone regardless of disability, ethnicity, heritage, gender, sexuality, religion, socio-economic background and political beliefs but we particularly welcome applications from global majority candidates and those from other minoritised ethnic groups in the UK as they are currently underrepresented in our team.
Youth Work changes lives
Which is why we’re committed to ensuring that as many young people as possible get to benefit from the national body for youth work in England, the National Youth Agency (NYA) exists to champion its transformative power. We believe all young people should have the opportunity to benefit from the life-changing impact of extraordinary youth workers and trained volunteers.
We help to grow youth work provision in ways that keep it effective, relevant, safe and engaging, to help millions of young people reach their potential and thrive. We do this by providing guidance, support, advice, training and staff development opportunities for youth workers and youth work organisations. At the heart of everything we do are young people themselves. We work hard to ensure their voices are integrated into all our work, to develop provision that truly meets their needs.
REF-221 931
Job purpose
The Clinical Lead will play a pivotal role in leading and developing Action for ME’s Healthcare Services with the Operations Director, ensuring the highest standards of clinical care for individuals affected by Myalgic Encephalomyelitis (ME). The postholder will be responsible for clinical oversight, service development, and leadership, working collaboratively with multidisciplinary teams to enhance outcomes for children and adults with ME and will be the CQC Registered Manager for the service.
At present, the Healthcare Services is a small team with two doctors (GPs) and two physios. Our counsellors are overseen by a Counselling Lead Supervisor and our multi-faith Chaplains are supported by our Lead Chaplain.
We are keen to develop and expand our services, building on the small amount of spot purchasing from local commissioning boards and exploring a diagnosing and prescribing offer. We are also keen to explore the potential of increasing the range of disciplines offered within the team. You will play a key role in driving the strategy for our Healthcare Services with the Director of Operations.
Key responsibilities
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Provide clinical support and expertise to Action for ME's Healthcare Services, ensuring evidence-based, person-centred care.
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Act as Registered Manager for CQC (Care Quality Commission) purposes and ensure that the service meets all required standards.
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Lead the development and implementation of clinical policies, protocols, and best practices in line with national guidelines and regulatory requirements.
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Supervise and support healthcare professionals within the service, offering guidance, mentorship, and training.
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Designated safeguarding officer for Healthcare Services.
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Collaborate with external stakeholders, including NHS services, researchers, and others, to enhance healthcare provision for people with ME.
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Ensure the service complies with regulatory and safeguarding standards, including CQC requirements where applicable.
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Monitor and evaluate service delivery, using data-driven insights to improve clinical outcomes and patient experience.
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Provide expert advice on complex cases, supporting staff with clinical decision-making.
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Represent Action for M.E. at external forums, conferences, and policy discussions.
Person specification
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A registered healthcare professional (e.g., doctor, nurse, physiotherapist, or occupational therapist) with active professional registration (GMC, NMC, HCPC or equivalent) OR an experienced commissioner of healthcare services with experience of quality assurance, safeguarding and compliance.
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Extensive clinical experience in chronic illness management OR sound understanding of clinical practice, ideally with expertise in ME or related conditions and a clear understanding of the challenges faced by people with ME.
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An understanding of Care Quality Commission regulatory requirements.
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Proven leadership experience in a healthcare setting, including team management and service development.
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Strong understanding of evidence-based practice and clinical governance.
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A sound understanding and experience of safeguarding children/young people and vulnerable adults.
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Excellent communication and interpersonal skills, with the ability to engage effectively with patients, carers, and healthcare professionals.
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Experience in training and mentoring healthcare professionals.
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Ability to work independently and collaboratively within a multidisciplinary environment.
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Commitment to patient-centred care and advocacy for people with ME.
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Knowledge of NHS structures and commissioning processes.
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An understanding of working within the third sector or charitable organisations.
Our mission is to improve the lives of people affected by ME. Better meeting their needs today while taking action to secure change for tomorrow.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Following the return of our co-founder Becca Dean MBE as CEO, we're excited to be recruiting for several new roles as we move into the next chapter of our journey. Having recently celebrated our 12th birthday, we're more determined than ever to reach even more girls and young women, and we’re building a brilliant team to help us do just that. If you're passionate about empowering the next generation, we’d love to hear from you.
The Role
This is an exciting role joining a Programme Team of 15 staff based throughout the UK. You will work closely and collaborate with the other Network Managers and share some priorities across regions, working to develop the region as a whole. The purpose of this role is to facilitate good relationships between the mentors and mentees in the region. 70-80% of the role is about relationship building (with schools, mentors and partners), coordination and the tracking/ administration of those relationships. 15-20% of the role is direct delivery with the girls in the region.
Mentoring programme
- Manage overall success of the cohorts (groups of mentees and mentors) in your region, including coordinating and administering events and communications for cohorts in your area.
- Deliver engaging on-boarding sessions for mentees.
- Design and deliver events and workshops for mentees.
- Deliver matching of mentees and mentors at in-person events or virtually.
- Work with the wider programme team to train mentors.
- Support mentors once matched through regular check-ins, monthly emails and ad-hoc conversations.
- Collect data to track the progress, and impact of, mentoring relationships.
- Support mentors with safeguarding concerns, following The Girls’ Network process in line with our child protection policy.
- Develop effective relationships with schools, on-boarding, supporting and retaining the partnerships.
Partnerships
- Work with the Senior Network Manager in your area to identify professional partnerships and sponsorship with local and national businesses.
- Work with your Senior Network Manager to identify a recruitment and retention plan for your area including key partners to work with.
- Be an active presence in the community, attending events and networks to encourage local women to mentor on our programme.
The Girls’ Network reputation and network
- Advocate The Girls’ Network at every opportunity, through local media, PR activities and social media.
- Identify opportunities to build the reputation of The Girls’ Network in your region and through events and networking.
- Report significant successes and achievements to relevant staff members.
Ongoing success of The Girls’ Network
- Work with the Programme Team to identify key areas for programme development.
- Opportunities to get involved in programme and wider organisational projects.
- Understand the development of school initiatives nationally and in your region, and understand their impact and implications for The Girls’ Network programmes.
- Attend programme and whole team meetings and team days.
- Maintain and champion a girls-centred way of working.
Other duties
As a small charity with limited resources, all staff are expected to be flexible with their work and as such you may be required to undertake other duties and tasks as assigned from time to time.
WHAT YOU WILL BRING TO THE ROLE
Essential skills, knowledge and attributes
- You are deeply passionate and driven to achieve equal opportunities for all and will keep the girls we work with at the heart of your work.
- You are able to build and manage a number of relationships with a variety of different people and are confident speaking to both young people and adults within schools and businesses.
- The ideal candidate will have a good understanding of the disadvantages faced by both women and those from the least advantaged communities and have a drive to rectify the inequalities that currently exist.
Desirable skills, knowledge and attributes
- You are flexible in your approach to working with a small organisation and understand the time and resource limitations
- You have safeguarding knowledge and experience
- You have experience of Salesforce or another CRM system
- Understanding or experience of working from home
- Experience of working in a small charity
Visit our website for the candidate pack and details on how to apply.
Good luck with your application
Please note: Applications will be reviewed on a rolling basis, so early application is encouraged. If a high number of applications are received, this advert will be closed early (with a minimum of 24 hours’ notice). We regret that due to time constraints, we will not contact you unless you are selected for interview.
Our mission is to inspire and empower girls from the least advantaged communities by connecting them with a mentor and network of female role models.
The client requests no contact from agencies or media sales.
This role will play a leadership role in delivering our ambitious policy influencing programme, helping to shape and implement influencing plans to bring about the changes needed to reduce, prevent and eventually end the need for food banks in the UK. It will provide management and oversight to some of our strategic projects.
Role responsibilities
· Developing and implementing Trussell’s influencing strategy
Working with teams across the organisation to ensure key groups, including our community of food banks, corporate partners, churches and church-related organisations have a clear role in our policy influencing approach.
· Planning and delivering impactful public affairs activity
Ensuring systems are in place to help plan, monitor and evaluate public affairs activity and maximise opportunities to engage with key audiences, including Parliamentarians, advisers, and UK Government Ministers; and support close working with colleagues in all UK nations and regions. Managing the development and delivery of public affairs activity to support high profile influencing campaigns.
· Building and managing strong relationships with key external stakeholders
Developing relationships, partnerships and networks to help raise the profile, credibility and influence of Trussell and our policy positions, particularly in the UK Parliament. Representing Trussell and promoting the organisation’s policy position to key audiences, including in meetings and events with Parliamentarians.
· Developing public affairs support to the food bank community
Working closely with a small team of Network Policy and Research Officers and the Organising and Local Mobilisation team to support our community of food banks to build and maintain strong relationships with their local MPs. Ensuring public affairs activity is well aligned to campaign strategies involving the food bank network.
· Embedding participatory approaches across our public affairs and wider influencing activity
Supporting further development of a participatory approach to policy influencing to ensure it is rooted in the lived experience of individuals affected by poverty. This includes ensuring an ethical approach in line with our values.
· Providing advice and line management
Have line management responsibility for individuals within the team, providing pastoral and development guidance along with task management on key projects. This includes regular 1:1s, objective setting and collaborative monitoring, and support with development needs.
Person Specification
Technical skills and minimum knowledge:
· Track record of successfully influencing politicians and key decision-makers to achieve strategic goals at different levels of government.
· Track record of delivering strategic public affairs activity based on robust evidence, from development to evaluation.
· Can explain components of effective policy influencing, including knowledge of the machinery and structure of government (UK, devolved, local) and experience of informing campaigns activity to mobilise support for policy change.
· Demonstrates a good understanding of policies that affect UK poverty and hunger. Can explain policy motivations of main political parties and can advise on how to influence them most effectively.
· Excellent written and oral communication skills, particularly in demonstrating enthusiasm and experience when communicating complex topics to non-specialist audiences.
· Experience of line managing, including dealing with performance issues and supporting team development.
Behaviours and competencies:
· Works collaboratively, managing challenges in a constructive manner
· Balances competing priorities and work to tight deadlines
· Demonstrates a dedication to the values of Trussell
· Demonstrates empathy for people from disadvantages, marginalised or socially excluded backgrounds
· Role models inclusive behaviour, values and leadership
The client requests no contact from agencies or media sales.
Job Title: Part-time Co-production Coordinator - Adults
Salary: £30,000 FTE
Hours: 18 hours per week. To be worked 3 days a week (6 hours per day)
Contract: 1-year, fixed term
Location: Mainly home based with regular meetings in the London Borough Hammersmith & Fulham
Parent/Carer Co-production Coordinator to empower and support parents of young adults with SEND.
Are you passionate about making health and social care systems work for families who have young adults with SEND?
Do you enjoy developing relationships, collaborating and contributing to better outcomes for the people that most need joined up support?
Do you have lived experience of using health and social care services as a parent or carer?
Parentsactive CIC is the parent/carer forum for Hammersmith and Fulham and works to empower parent/carers of children and young people with special educational needs and disabilities (SEND) from birth through to adults.
We are delighted to be recruiting a Co-production Coordinator to work alongside our parents and carers of young disabled adults to ensure they have meaningful opportunities to inform and influence strategic and operational developments across Hammersmith and Fulham that will lead to a better future for them and their young person.
The Co-production Coordinator will support the coordination of a range of activities designed to increase coproduction across the borough’s health, education and social care systems.
The successful candidate will be passionate about coproduction and ensuring the voice of people with lived experience is heard. They will have strong skills in working collaboratively with a wide range of people including families, statutory and third sector partners. The person will be a good listener, compassionate and understanding of the issues related to supporting a disabled adult to live their best life and have the confidence to challenge when necessary.
Last date to receive applications: 13th June 2025 6 pm
Interview date: 2nd July 2025
Interested?
PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.
No agencies please.
Location: Home based, or office based at Society Building, 8 All Saints Street, London N1, in line with NCVO’s flexible working policy or home working policy.
About the role
As a Finance Business Partner, you will have responsibility for the leading the annual budget setting process for the organisation – circa. £8m.
You'll report to to the CEO, Executive Team (ET), and with the Finance and Commercial Director (FCD) support the preparation of papers for the Board on the numbers, with narrative, detail and analysis where appropriate.
The role will not line manage but will be expected to coach, mentor, collaborate with and contribute to the development of the other members of the finance team - we are, all of us, internal customer facing.
As Finance Business Partner, you will be responsible for supporting budget holders to produce robust forecasts for the Management Accounts and to produce monthly Management Accounts with the Finance Manager.
Equality, Diversity and Inclusion
NCVO is fully committed to equity, diversity and inclusion in our sector. We want this to be reflected in the diversity of the people who work for us and we welcome applications from people from all backgrounds and identities.
We particularly welcome applications from under-represented groups in the voluntary sector and those with diverse, lived experience. As part of our commitment to employing disabled people, all disabled candidates who meet the minimum requirement for all competencies on the person specification will be guaranteed an interview.
If you have access needs or require reasonable adjustments as part of the recruitment process, please let us know.
Shortlisted candidates will be asked to complete a pre-interview task and will have one week to complete the exercise. Interview question themes will be shared in advance. NCVO is an equal opportunities employer and we welcome applications from everyone.
Benefits for NCVO employees
NCVO offers attractive benefits including:
- 25 days’ annual leave (for full time staff and pro-rata for part-time staff) and office closure between 25 December and 1 January inclusive. After three years' service annual holiday increases to 27 days, and after five years to 30 days, (pro rata for part time staff)
- the option to purchase or sell up to five more days each year
- five days’ volunteering leave (pro rata for part-time staff)
- 2.5 extra ‘wellbeing’ days off during the year
- enhanced pay for sick/maternity/adoption leave
- subsidised gym membership
- season ticket loan
- flexible working, including opportunities to work from home/off site
- monthly homeworking allowance for permanent homeworkers
- monthly office worker allowance for those who have to work from the office on a daily basis
- generous employer pension contribution of up to 8.5% of salary, into our stakeholder pension scheme (linked to employee contribution)
- training and development opportunities.
- The opportunity to join Hospital Saturday Fund health cash plan for free at the basic level of cover, or at a reduced rate for other levels of cover
- 24-hour free and confidential employee assistance programme
We’re located a short walk from London King’s Cross station in a modern accessible building, overlooking Regent’s canal.
About NCVO
We are the charities charity. For over 100 years, NCVO has stood shoulder to shoulder with communities, championing and celebrating voluntary action.
Our membership is made up of over 17,000 voluntary organisations across England, from small, grassroots community groups and social enterprises, to large, far-reaching charities.
We believe that communities are strengthened by voluntary action. We therefore want charities to thrive and be empowered to deliver for people and communities.
We focus on empowering charities and volunteers by making sure they have the knowledge, tools, and resources they need. We advocate for and with our members, giving voice to those not often heard, and harnessing the collective power of partners to ensure the voluntary sector is valued. We bring charities together so they can learn, connect, and create greater impact.
As the voluntary sector and volunteering adapt to new challenges and a changing context, so must NCVO. We are therefore prioritising work to evolve as an organisation to ensure we live our values of ambition, inclusion, openness and collaboration in everything we do internally and externally.
We have around 80 staff and income of more than £7m per year. With our members at the heart of everything we do, our mission is to unite to champion the remarkable role of charities and volunteers. Because stronger charities make for stronger communities.
Closing date: 10 June 2025 at 08.00
Shortlisting date: 11 June 2025
Interviews: 20 June 2025