Community engagement manager jobs in brookmans park, hertfordshire
Job Title: Member and Supporter Experience Officer
Team: Member and Supporter Experience
Location: Hybrid (split between home-working and London)
Interview Dates: 27th and 29th May
*This role sits within a pay grade with a pay range of £25,601 to £32,089. The salary on appointment will be set at the lower end of the pay range, to a maximum of £27,568 depending on the candidate's skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role.
It’s an exciting time to join the Ramblers as we have recently refreshed our strategy to support the delivery of our long-term ambitions.
We need your drive, knowledge, skills, and creativity to help us raise awareness of the Ramblers and what we stand for, enabling the charity to grow its supporter base and open up the joys and wellbeing benefits of walking to many more people.
We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.
Context and purpose of role
At the Ramblers, we are committed to providing our supporters with the very best experience possible, placing the Member and Supporter Experience Team at the heart of our operations. The team acts as the first line of support for members and supporters, responding to enquiries, managing interactions, and deepening engagement with the Ramblers.
This role is instrumental in ensuring a seamless supporter journey, helping to attract, welcome, and retain supporters while providing valuable insights to the organisation to improve supporter experiences. As an ambassador for supporters, the role also contributes to the organisation’s ability to deliver its charitable mission.
Key responsibilities
Supporter Engagement
- Respond to supporter enquiries via phone, letter, email and social media in a timely and professional manner, and with professionalism, empathy and attention to detail.
- Triage enquiries, referring complaints, safeguarding and safety matters to the specialists in the organisation and escalating other enquiries as needed to subject-matter experts.
- Listen and respond to the needs of each supporter, understanding their motivations and experiences to foster long-term relationships.
- Acknowledge and thank donations and other payments in a timely and personalised manner.
Payment processing
- Handle and manage the Direct Debit cycle, ensuring accuracy, compliance and timely processing with support from colleagues and finance.
- Provide monthly KPIs related to Direct Debits to Head of Member and Supporter Experience.
- Process and manage in-bound financial payments in an accurate and timely manner, managing any reconciliation as required.
- Investigate and resolve any payment issues, liaising with supporters and the payment processor as needed.
- Support our auditors and finance team on any reconciliation or financial enquiries.
Data integrity and CRM Management
- Maintain accurate records of interactions, transactions, comments, and complaints in the CRM system in accordance with data protection and Gift Aid Legislation.
- Share key supporter data and insights within the organisation to elevate the supporter voice.
- Support key supporter administration tasks (e.g. welcome pack data send)
Problem-solving and complaints handling
- Investigate and resolve low-level issues or complaints, liaising with other colleagues as required and keep supporters informed throughout the process.
- Handle complex technical enquiries related to our digital tools such as app, website, insight hub.
- Manage feedback and complaints, following established procedure with a focus on turning negative experiences into positive ones.
Volunteer support
- Provide training and support to key volunteers, such as Membership Secretaries, helping them to attract, welcome and retain members.
- Provide support to office volunteers, ensuring they feel values and supported to carry out their tasks effectively.
Continuous improvement
- Input into new digital development to ensure supporters receive value, and to minimise pain points
Other
- Undertake such other duties as may be reasonably required of the post.
- Engage and proactively develop excellent working relationships across the organisation.
The person
Knowledge, Skills and Experience
Essential:
- A high standard of organisational, interpersonal and communication skills.
- An excellent telephone manner.
- An ability to maintain high levels of accuracy at all times.
- Ability to adapt style, tone and content to provide a tailored service to supporters.
- Ability to show initiative and determination to investigate and solve complex enquiries.
- Excellent time management and organisational skills enabling you to plan and prioritise incoming workloads to SLAs set.
Desirable:
- Proven experience of working in a busy customer/supporter service environment.
Personal Attributes
- A team player, develop collaborative, strong and effective working relationships.
- Empathetic and patient, with a genuine desire to help members and supporters.
- Positive and professional attitude.
- Proactive and self-motivated with the ability to work independently.
- Adaptable and flexible in a fast-paced environment.
- Strong sense of responsibility and accountability.
Values and Behaviours
Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people.
Inclusive
We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.
Inspiring
We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.
Empowering
We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.
Responsible
We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The For Baby’s Sake Trust is excited to announce that we are recruiting a Policy and Public Affairs Officer. This will be a crucial new role as we grow the Trust's reach and impact. You will be dedicated to developing our policy positions and driving external relationships with parliamentarians and change-makers to help break cycles of domestic abuse and give babies the best start in life.
If you share our passion for breaking cycles of domestic abuse and giving babies the best start in life, and you have at least 3+ years of working in policy and public affairs in a related field (ideally domestic abuse, children’s sector, or early years), this might be the perfect fit for you.
This position offers a wonderful chance to work with a friendly, dedicated team at an award-winning charity that significantly impacts families affected by domestic abuse. This is a part-time role (18 hours per week), reporting to the CEO, and comes with a permanent position and a salary of £17,304 per annum (£36,050 FTE). Plus, you'll enjoy the flexibility of working from home, with travel as required (usually to London).
To apply, please send your completed application form by 11.59 p.m. on Sunday 1st June. We're planning to hold interviews in a central location in London on Monday 16th June.
Once we receive your application, we'll provide you with the link to the equal opportunities monitoring form—this is confidential and voluntary and won't affect the selection process. If you have any questions about the role, feel free to email the recruitment team and a team member will get back to you as soon as possible.
For more information about The For Baby’s Sake Trust, please visit our website.
No agency contact please.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
About Kinship
We are Kinship. The leading kinship care charity in England and Wales. We’re here for kinship carers – friends or family who step up to raise a child when their parents aren’t able to.
Together, let’s commit to change for kinship families.
About the role
This role will support Kinship to operate as an effective charity by ensuring effective day-to-day operations and seamless delivery of the People function at the charity.
You will bring your People leadership experience, attention to detail and excellent communication skills to the role. You will be structured in your approach to ensure that day-to-day issues are handled while also working to improve processes and systems. You will be credible with senior management and able to articulate and balance the trade-offs of a People leadership role.
You will be able to balance multiple competing priorities and prioritise effectively, A positive mindset is key to being part of the team, as is thinking creatively to problem solve and being empathetic to colleagues. You will be highly motivated by our mission, recognising that excellent internal People processes are essential to allowing others to effectively complete their roles and achieve our mission.
You will be a powerful ambassador for our mission, credible with other HR and CSR professionals working to implement kinship friendly employer policies and processes.
Key Responsibilities include:
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Work with the Chief Operating Officer (COO) and the Executive management team to design, develop and embed a high-quality HR function to support the employee life cycle.
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Responsible for ensuring all policies, procedures, and processes relating to people and culture, work effectively, efficiently and in line with legal requirements.
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Responsible for all People matters, ensuring they are handled fairly and consistently in line with policies and procedures.
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Support and advise line managers on People, EDI and change management activities, including promotions, disciplinary, capability and grievance procedures.
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Organise line manager training to ensure line managers understand their responsibilities and apply policies consistently.
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Responsible for the candidates’ recruitment experience. Ensure candidates receive a consistent and professional recruitment experience.
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Responsible for job descriptions, person specifications, recruitment packs and job adverts.
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Ensure offboarding processes are robust and implemented consistently to safeguard the charity’s assets and to comply with Data Protection rules.
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Lead on the delivery and growth of the ‘Kinship Friendly Employers’ scheme, driving growth in the scheme and the number of bronze, silver and gold partners
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Ensure Kinship role models ‘Kinship Friendly’ employment practices and seek opportunities to share these as examples with other HR professionals.
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Support fundraising efforts with corporate supporters who are ‘Kinship Friendly Employers’
Essential criteria includes:
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HR qualification or significant demonstrable experience.
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Coaching qualification or significant demonstrable experience.
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Demonstrable experience of supporting the development of a high-quality People function within a growing organisation.
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Demonstrable experience working in a changing and flexible organisation.
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Demonstrable problem-solving and conflict resolution abilities.
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Demonstrable knowledge of best practices, employment laws, and regulations.
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Effective communication skills.
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Strong interpersonal skills – a genuine team player able to relate to a wide range of people.
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Ability to work on own initiative and manage own workload.
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Demonstrable experience of EDI principles.
Desirable experience includes:
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Personal experience of kinship care.
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Experience of working in a dynamic and fast-changing workplace.
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Exceptional business-partnering skills
What we’ll offer you
Kinship offers 30 days’ annual leave plus bank holidays (pro-rata for part-time) as well as a generous pension scheme. We have an excellent wellbeing offer including the Employee Assistance Programme and clinical supervision. We will invest in your professional development with training and career development opportunities.
Kinship is committed to championing equality, diversity and inclusion. We believe our work is greatly enhanced by the varied backgrounds, experiences and views represented within our teams. We aim to create inclusive teams, celebrate differences and encourage everyone to join us and be their true self at work. We therefore encourage applications from anyone who fits our values, whatever their religion or belief, sex, gender identity, race, age, sexuality or disability and are actively seeking candidates that can bring real innovation and commitment to us.
This is a fantastic time to join a supportive and well-established team within an organisation with rapid growth ambitions. This role will be what you make it and we’re looking for someone to seize this opportunity!
How to apply
Please apply via Charity Job with your CV and a cover letter of no more than 2 pages. Please include your notice period and earliest availability to start in your cover letter.
- Application deadline: Thursday 22 May, 9am
- First interview: 29 May - 2 June
- Second interview: TBC
Kinship reserves the right to close applications early on receipt of sufficient applications. Apply early!
• Make sure you’ve read the job description and the essential requirements – make sure your answer reflects those points in the requirements very clearly.
• Really tell us why you want to work for Kinship. We’re interested in working with people who share our values. You can read about our values above.
• Keep your response clear – use bullets points and short paragraphs if that helps. It will help the recruitment team to really focus on your answer.
• Don’t go over 2 pages on your covering letter.
• Please do not use AI tools like ChatGPT to produce your answers. We use software to check and your application will be rejected if you do.
We support kinship carers in their homes and communities, giving advice and helping them work through problems to find the best way forward.





The client requests no contact from agencies or media sales.
Are you a passionate and creative communications expert with experience in the charity sector, excellent relationship-building abilities and a crafter of persuasive and powerful story telling that resonates with a variety of audiences? Can you deliver compelling communications and campaigns to help increase our income generation and raise our profile with potential supporters and champions? Do you want to be part of a dynamic, ambitious, joyful organisation? Then this could be the role for you!
We are going through an exciting growth phase at the Choir with No Name with new choirs launching and an ambitious strategy to increase our choirs across the UK from six to thirty by 2033. We are investing in our fundraising and comms function to grow our income in line with our bold strategy and delivery plans.
About us
The Choir with No Name (CWNN) has been building supportive choir communities involving people impacted by homelessness and marginalisation since 2008. We were founded on the premise that singing makes you feel good; it is a welcome respite from the challenges life throws at you, and helps build confidence, skills and genuine, long-lasting friendships.
“I’m so happy to have found CWNN. It’s made such a difference to me. I’ve broken a 25-year cycle with drugs and honestly, I don’t think I could have done it without the choir. I’m not existing anymore, I’m living, and that’s huge.”
- Richard, choir member
Your role
You will be responsible for the management, development and delivery of marketing and communications to support CWNN’s fundraising strategy. You’ll work alongside our Development Manager to create compelling fundraising campaigns, content and communications, growing engagement from individuals, companies, community fundraisers and potential funders while simultaneously raising our profile among stakeholders through strategic communications and marketing plans. This work includes:
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Support our Development Manager to create and deliver impactful and innovative fundraising strategies including our public appeals, challenge events and local fundraising campaigns.
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Developing and implementing communications strategies to promote CWNN’s work, managing our social media platforms and external comms to ensure they reflect our strategic goals and values.
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Producing our e-newsletter, with support from the Development team, to ensure CWNN’s key work, impact, news and campaigns are effectively promoted to our supporter base.
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Create engaging digital content for our website and social media including written copy, video and graphics.
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Analysing campaign engagement KPIs to inform future strategies and approaches to best engage existing and new audiences.
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Create marketing materials for external use, eg. corporate pitch documents, fundraising packs, gig programmes, flyers and posters using Canva.
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Co-creating case studies, supporting members to share their stories, their way, amplifying their voices and demonstrating the impact of our choirs to stakeholders.
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Co-lead our co-produced ‘Digital Storytellers’ programme with our Community Participation Manager, supporting members to manage their own local social media accounts, sharing their stories and raising awareness of their choirs to new audiences.
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Maintain, organise and populate CWNN’s media library and YouTube channel.
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Write and distribute press releases to both regional and national press and media, fielding media enquiries and building our media contacts.
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Co-ordinate our internal communications programme, working with senior leadership team.
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Carry out any other tasks that arise that are within the scope and purpose of the post as requested by your line manager.
About you
Essential:
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You’ll have a proven track record in delivering successful, innovative and impactful charity communications content and strategies.
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You’ll have a good understanding of how fundraising and engagement campaigns can convert individuals into donors and advocates.
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You’ll have a creative eye and strong writing skills, with experience of bringing compelling stories to life across various platforms and media, to connect with a diverse range of supporters, funders and stakeholders.
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You’ll be able to multitask effectively, be highly organised with strong attention to detail.
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You’ll be proactive, self-motivated and can identify and act on opportunities as they arise.
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You’ll be reliable with an ability to work independently and have fantastic planning skills.
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You’ll have a deep understanding of how successful social media content and campaigns work, and always have an eye emerging digital trends and tech.
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You’ll be experienced in using design and web platforms (we use Canva, Squarespace, ClipChamp, Later) to create and deliver professional and impactful digital multi-media content.
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You’ll be committed to Choir with No Name’s values of integrity, fun, family and inclusion.
Desirable:
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You’ll have a passion for, or experience of, working with people impacted by homelessness and marginalisation, and an understanding of the power of the arts to change people’s lives.
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A love for singing is optional!
We are an equal opportunity employer and firmly believe that each team member can provide a unique perspective and valuable contribution to the lives of the people we work with, and applications from individuals are encouraged regardless of age, disability, sex, gender, sexual orientation, pregnancy and maternity, race, ethnicity, religion or belief. We particularly welcome applications from people with lived experience of homelessness. We follow an anonymous recruitment process. CVs will be requested at interview stage.
For full job description and details on how to apply, click on 'redirect to recruiter' at the top of the page.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Want to play your part in transforming society?
You're in the right place.
In partnership with St Peter's Church Bethnal Green, you will manage the delivery of Resurgo's award-winning Spear Programme. Over the last 20 years, Spear has supported more than 10,500 young people across the UK with the work-ready skills and mindset they need to succeed in employment, no matter the challenges they face. But we don’t want to stop there.
We believe each young person has huge potential. If you do too, and you have the skills and heart to see their lives transformed – join us.
The important stuff
Location: Bethnal Green, office-based
Salary: from £28,000
Contract: Full-Time, Permanent
Assessment Day: Thursday 8th May
Application pack: Have a look at our Lead Coach Application pack for more information about the role and Resurgo.
What you'll gain:
- 28 days annual leave (including Christmas gift days) plus bank holidays
- Two-night Christmas staff retreat
- Excellent staff development and training opportunities by Professional Certified Coaches accredited by the ICF including our 5-day Coaching Academy (valued at £3,000)
- Progression opportunities
- A worshipping community where you can pray and worship with your colleagues
- Excellent Health Insurance plan, including gym discounts and other perks
- Opportunity to join our employee-led networks including, Parents and Carers, All-In (Global Majority Heritage), and Accessibility Network
Please feel free to let us know if you may require any reasonable adjustments to participate fully in our recruitment process.
In this role, you’ll be responsible for:
The Lead Coach is primarily responsible for overseeing the training room and group sessions with young people. You will help shape the training environment and will confidently adapt and deliver materials and sessions to work within the group’s development towards work readiness.
Delivery of Spear Programme - Group and 1:1 coaching [60%]
- Preparing and coaching Spear Foundation sessions and 1-1s, ensuring that young people are engaged, retained and work-ready by the end of this initial phase of the programme
- Building relationships with young people on the programme and managing culture, and attitudes in the training room
- Adapting the Spear coaching material according to the needs of the Trainees and managing behaviour effectively; handling safeguarding
- Taking a lead on rating the work readiness of the trainees and making sure data is inputted and used correctly on salesforce
- Liaising with volunteers for key programme engagement events such as mock interviews and external panels. Leading on briefings and communications with these volunteers
Delivery of Spear Career [20%]
- Delivering weekly Spear Career sessions (including running workshops with past Trainees), maintaining records and reporting on statistics, and creatively developing ongoing relationships with Spear Trainees
Training the Graduate Coach [10%]
- Contributing towards the training and developing of the Graduate Coach by modelling excellent coaching and giving regular feedback
Trainee recruitment [10%]
- Developing relationships with Job Centres and local referral agencies to ensure that the maximum number of Spear Trainees are enrolled on each programme. This involves liaising with referral agencies, active face-to-face recruitment and monitoring recruitment statistics
Continuous professional development
- Continually engaging in professional development, including being part of Resurgo’s wider coaching programmes and possibly supporting on leading internal training such as Grad Coach Training
Active participation in and support for church team and mission
- As the Spear programme is run in partnership with a local church partner, you will establish a strong personal connection with the church to develop the engagement and backing of church members and help build a strong network of supporters for the Spear programme. As part of this you may be asked to speak at church/events and contribute to prayer meetings as per Resurgo’s Christian ethos and the mission of the church
This role will suit you if:
- You are an active Christian, passionate about your work being a lived expression of your faith
- You have a heart for young people and releasing their potential, no matter what challenging circumstances they are facing
- You have demonstrable experience as a coach, or a background in youth work or teaching, and are keen to develop these skills further
- You are confident in leading others effectively, giving feedback and having crucial conversations
- You are steady under pressure, and able to juggle competing priorities
- Emotional resilience and good self-leadership in this area. You have a sense of humour and want to have fun at work
A couple of things to note:
- This role requires occasional evening work, for our termly Spear Celebrations (where we celebrate our trainees as they complete the initial six weeks of the programme)
- In the event of a job offer, a DBS check will be requested
With young people, with organisations, for society.




The client requests no contact from agencies or media sales.
At The Hospice of St Francis we believe Hospice care is fundamental for a good life - a human right, not a postcode lottery. The work of the Hospice is vital – to the people they support, their families and to the community. Funding our future means commercial enterprise, philanthropy and sustainable trading.
The Hospice of St Francis is a charity with a powerful history and has provided outstanding hospice care for over 45 years. Rated ‘Outstanding’ by the CQC since 2016, The Hospice helps 2,000 local people and their families in Hertfordshire and Buckinghamshire, to live their lives well. Care is tailored to individual’s needs, supporting people recovering from life threatening illness, those living with a diagnosis that will result in premature death and support for family and friends in caring and through loss and grief. The Hospice works to deliver care, at Home, at the Hospice in the Health and Wellbeing Centre and in-patient unit.
The Hospice has invested in digital development. The Director of Media and Digital income oversees income to the value of £400k with a trajectory for growth. This includes all appeals, promotion of established products like legacy giving and matched funding programmes. The legacy pipeline was redesigned in 2024 with an award winning film “I will 1%” inspired by the work of Richard Ratcliffe. The Hospice is one of over 100 Hospices working with Hospice UK to promote legacy funding at a national and local level with a combined campaign. Investment for the future means The Hospice has a centrally managed people and systems team, this includes management of our CRM (Donify), enabling the Executive Team report on KPIs with internally triangulated data for better decision-making. The Hospice is also working with Finegreen to recruit an interim Head of Philanthropy to review the approach to philanthropy to date and make clear recommendations. A third party will deliver market research to update intelligence on current and potential markets for supporters. With innovation at its core, The Hospice has embedded ‘everyone’s a fundraiser’ into the organisational culture. This includes an embedded fundraiser in clinical services for a faster response whenever a person receiving care and support expresses an interest in becoming a fundraiser. All of this ensures our Fundraising Directorate can now focus on ‘in real life’ or ‘in person’ fundraising, identifying and working with new cohorts of supporters, assure continued innovation in facilitating meaningful giving experiences, running high profile events to unite people behind a shared cause, challenge events and new approach to philanthropy.
As our Director of Fundraising, you will be an innovative strategic leader, a people person who combines humanity with data driven decision-making. Your role includes leading an experienced team to deliver over £2.5m in income annually and steward £1m in legacies, with the opportunity to make your own appointments to lead philanthropy. As part of the strategy of the Hospice your business case development will deliver an additional ≥£1m by 2028, in a trajectory for growth. An adept storyteller with a passion for Hospice care – you will lead strategic partnerships, working cross sector and operating effectively at Board/Committee. You will be accountable for identifying, testing and implementing fundraising approaches not typically used to date in the sector, including new philanthropy, donor advised funds and social investment models with a pipeline for delivery of new income. You will research and develop strategic alliances built on value exchange, where individuals and organisations come together to define the benefit of this collaboration and commitment to donate/invest. An accessible, visible and credible ambassador you will build networks to garner support across the community. There will be opportunities to represent the Hospice in external partnerships and projects locally and nationally.
If this feel like the right role for you, we would love to hear from you.
Recruitment Timetable
Applications Close: Sunday, 8 June 2025
Shortlisting Interviews: w/c 16 June 2025
Final Interviews and Assessment: w/c 30 June 2025
For further information and a confidential call, please contact Joe Joyce and Natasha Parmar at Finegreen
Application is by CV and Covering Letter and should be submitted to Finegreen
Job Title: Programme Executive (Healthy Relationships)
Salary: Gilwell Park (with Hybrid Working) - £39,560 (Band F Level 3, inclusive of OLW Homebased - £37,800.00 (Band F level 3) annum
Location: Gilwell Park (Hybrid), Chingford, London.
Contract Type: Fixed term until end of March 2027
Working Hours:35 hours with occasional evenings & weekends
Joining the Youth Programme Team at Scouts means being part of a dynamic, forward-thinking group that is shaping the future of young people across the UK. We’re a passionate, collaborative team that thrives on innovation, creating high-quality, impactful programmes that equip young people with the skills, confidence, and opportunities to thrive. From evolving our Theory of Change to designing an inclusive youth leadership programme for underserved communities, our work is as ambitious as it is rewarding. We celebrate wins together, problem-solve creatively, and are always looking for fresh perspectives to challenge and improve what we do.
Key Responsibilities:
Innovative Programme Development:
- Identify, develop, and test new approaches to programme delivery, ensuring content is aligned with the Theory of Change and responsive to the evolving needs of young people.
- Co-design, create, and iterate age-appropriate, non-formal educational programme resources that engage young leaders and volunteers, enhancing programme impact.
Programme Delivery & Support:
- Lead and deliver programme-related forums, events, and seminars to drive the uptake of our programme and empower volunteers to deliver a high-quality, impactful programme.
- Support adult volunteers in delivering the Scout programme, ensuring youth voice is central to all decision-making and activities.
What we are looking for in our Programme Executive - Healthy Relationships:
- Strong planning, organisational, and communication skills, with the ability to turn outcomes into clear deliverables and guide colleagues effectively.
- Ability to work in a digital-first way, using CMS, data analysis, and content creation, while coaching others to do the same.
Benefits: For a full list of our benefits click .
For more details about the Scouts and our great benefits:
Closing date for applications: 23:59pm Tuesday 10th June 2025
Interviews will be held on via Teams Thursday 19th June 2025
Click ‘Apply’ now to apply for this fantastic role!!!!!!
The Scouts is an equal opportunities employer and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.
Title: Trusts & Foundations Advisor
Location: UK / Remote
Contract: Permanent
Salary: £40,000 per annum
About the role
Sightsavers’ Trusts and Corporate Partnerships team is excited to be expanding its team in response to growing demands and opportunities in the trusts & foundation sector. We are recruiting for two additional Trusts & Foundations Advisors to be key contributors to the development of Sightsavers trusts and foundations programme. They will play a crucial role in the successful recruitment and cultivation of new business, while also managing a portfolio of existing trust and foundation donors primarily based in the UK, U.S and Europe.
In this role, the Advisor will be instrumental in contributing towards the team’s annual income target and supporting additional planned growth in the coming years.
Responsibilities
- Manage and cultivate relationships with a portfolio of key trust and foundation donors for Sightsavers (up to 7-figure funding agreements) via proposals, mailings, reports, telephone or face-to-face meetings as appropriate, and coordinate donor visits, dealing with CEOs, Directors, and Trustees.
- Develop key external and internal relationships and donor engagement activities for the achievement of planned objectives with these donors.
- Research, identify, prioritise, and develop personalised engagement plans and donor strategies to cultivate new trust prospects in targeted global markets. Lead on cultivating relationships with CEOs, Directors, and Trustees, with the aim of establishing additional high-value funding relationships.
- Work proactively across the organisation, including cross-culturally, to coordinate, develop, and deliver a high standard of compelling project proposals and reports ready for submission to donors whilst ensuring excellent grant/contract management to existing donor relationships.
- Actively participate in the networks surrounding trusts and foundations, sharing information, insights, opportunities, and fundraising materials produced.
- Represent Sightsavers and/or support staff delegations at conferences and networks to engage with and cultivate new donor relationships.
- Contribute to team, departmental, and wider organisational systems development and initiatives.
This is a highly varied and involved role and the above is not an exhaustive list of duties or required professional skills. Please see the Job Description for full details.
Jobholder Requirements
Essential
- Relevant experience working in the charity sector, ideally in international development.
- Experience of long-term grant/contract management of significant funders/clients.
- Proven success in personally cultivating new relationships with prospective donors/clients and maintaining relationships with existing donors/clients.
- Demonstrative experience of excellent written skills, including proposals, bids, and reports for external audiences.
- Proven success in creating successful funding proposals.
- Knowledge of good fundraising practice.
- Experience of in-person networking at conferences or face-to-face meetings with senior trusts and foundations staff/board.
- Understanding of and interest in charity sector and international development issues.
- First-class presentation and writing skills, including preparation of proposals, project budgets, and reports with excellent attention to detail.
- Excellent IT skills, including Word and Excel, and experience of using fundraising databases.
- Capable of relating well to a wide range of people.
- Strong listening and negotiating skills.
- Research experience, including the development of engagement plans.
- Experience of in-person networking at conferences.
- Self-confidence with the ability to take the initiative, manage time effectively, and work to deadlines.
- Good analytical skills – can prioritise and plan opportunities based on available information.
- Highly collaborative approach.
Desirable
- Experience of Fundraising from the US market.
- Experience of writing for the US market.
Next Steps
To apply for this exciting new opportunity, please complete an application via our recruitment portal. We are particularly interested in learning of your motivations for applying.
Successful candidates will be invited to participate in a virtual interview via Microsoft Teams, and we will also ask all candidates to complete a short task related to the responsibilities of the Trusts & Foundations Advisor role.
As an equal opportunity employer, we actively encourage applications from all sections of the community. Sightsavers is a Disability Confident Leader and qualified people living with a disability are particularly encouraged to apply.
Due to project deadlines, we are keen to fill this role as quickly as possible. Applications will be reviewed on a rolling basis and considered as soon as they are received. The closing date for applications is 1 June 2025. We encourage you to submit your application as early as possible, as early submissions will be reviewed promptly.
The client requests no contact from agencies or media sales.
Are you an experienced, innovative, and strategic leader ready to make a global impact? The Royal College of Radiologists (RCR) is seeking a visionary Head of RCR Learning to elevate our learning and events portfolio to new heights.
The successful applicant will provide visionary leadership to develop and successfully bring to market RCR’s digital and face to face learning and events portfolio, ensuring it is innovative, high quality and commercially positioned as the go to global market leader for both members and non-members working within medical imaging and oncology services. This will be delivered against the backdrop of the RCR’s wider strategic priorities, proactively enabling the wider organisation to meet its objectives, which include membership growth and workforce development in addition to the provision of world class learning resources.
The RCR is a great place to work, with an ambitious agenda. This is the perfect role for a passionate and confident individual with a proven track record of delivering value and impact across the business.
What you’ll do:
- Strategic development of the digital learning and events portfolio to deliver increased membership participation and global engagement, with consequent income generation (both direct and indirect).
- Product development through adapting and evolving RCR’s learning offer to meet and exceed users’ needs, covering both the learning products and the platforms on which they are delivered.
- Global growth and partnerships by building engagement with RCR’s digital learning and events with an appreciation of the diverse needs of segmented target audiences.
- Ensure marketing and sponsorship form key parts of the teams strategies, enabling delegate and income targets to be met.
- Lead and develop a high performing team to keep RCR Learning at the top of its game.
What you’ll need:
- Strong experience of leading a successful learning team, including the delivery of events, conferences and online learning.
- Excellent leadership abilities, capable of developing and retaining a high performing team.
- Experience of managing contracts, budgets , negotiation, business planning and income generation.
- Strategically and commercially minded leader.
- Ability to build and sustain strong and mutually beneficial relationships
- Solution orientated innovator, proactive in keeping yourself up to date with latest developments
If you are a skilled professional looking for their next challenge to demonstrate their skills and expertise whilst thriving in a fast-paced environment then this may be the position for you. Please find out more about the Head of RCR Learning role, the RCR and instructions on how to apply by visiting the RCR website and reading the candidate pack.
Why join us?
- Make a difference to the lives of Doctors and the specialities they work in every day!
- Hybrid working (60% working week can be done remotely)
- Modern working environment
- Equipment provided to work from home
- Generous annual leave allowance
- Excellent pension scheme
- Interest free season ticket loan and cycle to work scheme
- Employee Assistance Programme
Do you have experience of delivering, producing or project managing theatre productions, music concerts, arts events and festivals? Have you previously supported students or young people in a performance-related environment?
We are looking for an Arts Production Coordinator, who will support the artsUCL Producer to expand student-led performance at the Bloomsbury Theatre and Studio, deliver the new artsUCL Fringe Festival, and foster a performance culture rooted in equality of opportunity, professional practice and inclusivity. They will work closely with student leaders to support all aspects of student-led performances, enable effective collaboration between a number of stakeholders and play a key role in the delivery of our flagship arts events and festivals.
This is an exciting role in a unique organisation. Our vision is of an outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world. We aim to build a vibrant and empowered student community with real influence in UCL and beyond, that enables students to enjoy their time at university; pursue their interests and passions; see the world in new ways; and develop the skills and experience to change the world for the better.
We are a registered charity employing over 100 career staff and 300 student staff, delivering a wide range of services and representative functions for UCL students. We have the widest portfolio of services of any student organisation in the country, managing UCL’s extracurricular programmes for sport, music, drama, dance, media, volunteering, academic societies and intercultural engagement; providing a wide range of fantastic social spaces; leading on student democracy and representation across UCL; and offering excellent student support services.
It's an exciting time our growing organisation as we lead the delivery of UCL’s groundbreaking new Student Life Strategy. This is enabling us to build more programmes to improve students’ mental and physical wellbeing, promote genuine equity for all, build students’ skills and confidence, develop their international connections and intercultural skills, and make a real contribution to our local community.
We support hybrid working. Excellent benefits including defined benefit pension scheme and generous holiday entitlement. We are proud of high levels of staff engagement and pride ourselves on being a great place to work.
An outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world.



The client requests no contact from agencies or media sales.
Executive Director
Boiler House Spaces is a small Hackney community charity seeking our new permanent Executive Director to lead the organisation in the exciting next stage of its development
Position: Executive Director
Salary: £55,000 pro rata
Location: Hackney, London with some home-working
Hours: 17.5 hours per week (or higher if fundraising targets achieved)
Contract: Permanent
Closing Date: 4th June 2025
About the Role
As Executive Director of Boiler House Spaces, you will be responsible for leading the charity and its small and committed team, to develop strategic partnerships and funding to take the organisation forwards.
Key responsibilities include:
Leadership & People
· Provide leadership, supervise staff/volunteers, and ensure service quality.
· Collaborate with teams for effective service delivery and staff coverage.
Strategy & Partnerships
· Represent Boiler House Spaces and develop partnerships with key stakeholders.
· Lead the Good Place programme with partners and the community.
Finance, Fundraising & Marketing
· Oversee finances, report quarterly, and manage fundraising.
· Build relationships with supporters and promote the organization’s profile.
Governance
· Support the Board with governance, strategy, and risk management.
· Lead the strategy and business plan implementation.
Capital Project & Other Duties
· Lead the capital project and ensure policy adherence.
· Manage emergencies and take on additional tasks as needed.
About You
An experienced successful leader and passionate about community development, you will be a great communicator, a team player with strong finance and project management skills and a willingness to roll up your sleeves.
You will have:
· Proven senior leadership experience with a track record in building partnerships and generating income
· Skilled in managing teams, creating a positive culture, and motivating others to deliver
· Strong financial management, including budget planning and oversight
· Excellent communication and presentation skills for diverse audiences
· Strategic and creative thinker with strong interpersonal and people management skills
· Understanding of the community sector or ability to learn quickly
· Proactive, collaborative, and resilient with a ‘can-do’ attitude
· Committed to community development and the values of Boiler House Spaces
About the Organisation
Boiler House Spaces is about local people helping each other in tough times. We run a community food pantry giving free food, advice and support. We open our safe and warm spaces for community groups so people can connect and make key improvements in their own lives.
You’ll be joining us at a pivotal moment as we shape the next phase of our development.
How to apply
Eastside People are supporting the organisation in the recruitment of this role.
You will be asked to submit your CV and a cover letter.
Eastside People are fully committed to equality of opportunity and diversity and work with our clients to ensure that we recruit inclusively, seeking to address the underrepresentation of some groups of people in leadership teams.
Please note, that we understand AI can be a helpful tool, but please use it with caution and ensure your application is personalised and accurate.
You may also have experience in other areas such as COO, Chief Operation Officer, Operation, Director of Operations, Operations Executive, CEO, Chief Executive Officer, Chief Exec, Executive, Charity, Organisation Lead, Charity Director.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Join our team at Freedom from Torture - proud winner at the 2023 Charity Awards for the Overall Award for Excellence.
Are you passionate about human rights and making a meaningful impact? This is an exciting opportunity to join Freedom from Torture as a key member of our Philanthropy Team, helping to drive forward our mission through corporate partnerships and high-profile events.
About the Role
As Corporate & Special Events Officer, you'll play a vital role in engaging and stewarding a portfolio of corporate supporters, ensuring exceptional relationship management and exploring opportunities for new partnerships. You'll also contribute to the delivery and sponsorship of our well-established and dynamic special events programme - an important income stream for the organisation.
Key responsibilities include:
* Managing and growing relationships with existing corporate donors
* Identifying and developing new corporate partnerships
* Supporting delivery of our special events programme and securing event sponsorship
* Providing an outstanding supporter experience across all engagement activities
About You
You'll be joining a collaborative and supportive team of five philanthropy and events professionals.
To thrive in this role, you will bring:
* Proven experience managing corporate donor portfolios and delivering excellent stewardship
* Confidence in representing an organisation externally and building relationships with both donors and internal teams
* A track record of delivering successful external events, including working with volunteers and event suppliers
* A proactive, relationship-driven approach and a genuine passion for our cause
In return, we offer a competitive package, with a generous 30-day annual leave entitlement, and 6% employer pension contribution (minimum 1% employee contribution).
Freedom from Torture is committed to showing the salary for all advertised roles and not negotiating salaries for roles, in light of evidence that this contributes to structural inequality.
To view the Job Description and Person Specification, please visit our website.
Please note a CV and a cover letter addressing the job description and person specification of the role are mandatory to be considered for the position.
Freedom from Torture is dedicated to healing and protecting people who have survived torture. We provide therapies to improve physical and mental health, we medically document torture, and we provide legal and welfare help. We expose torture globally, we fight to hold torturing states to account and we campaign for fairer treatment of torture survivors in the UK.
We campaign for national and global change, using evidence from our services and survivor voices to protect and promote survivors' rights and hold torturing states to account. We are proud to play a significant role in the global anti-torture movement. Survivors, active and empowered, are at the centre of all of our work.
Freedom from Torture is committed to its responsibilities under safeguarding, and expects all staff and volunteers to share this commitment. This post is subject to a satisfactory DBS disclosure, as well as a need for full employment history and up to date employment references.
Freedom from Torture is an equal opportunity employer. People with lived experience of torture or asylum, from Black, Asian and minority ethnic backgrounds, LGBTQIA+ individuals and people with disabilities are strongly encouraged to apply.
We reserve the right to close the vacancy early if we receive a high volume of applications.
No agencies please.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Description
Legacy & In Memory Marketing Officer
Contract type: Permanent, Full Time, 35 hours per week
Location: London, UK subject to the right to work.
UK Hybrid Working: A minimum of 40% of working time is spent face to face, either in London office, or as a result of external engagement or travel for WaterAid. WaterAid is located at Canary Wharf, London and this will be your location and contract base.
*60/40 hybrid working at WaterAid is currently defined as: 60% of an employee’s time in a location of their choice, 40% face to face, defined as in the London office, at conferences or at stakeholder meetings or other location as relevant for the proper performance of the duties of the role.
Salary: £33,233 - £34,894 per year with excellent benefits
About WaterAid
Want to use your skills in fundraising and marketing to play a vital role in making clean water, decent toilets and good hygiene for everyone everywhere?
We need passionate, creative and dedicated people. In return, you will be encouraged and empowered to be yourself at your very best.
Join WaterAid as the Legacy & In Memory Marketing Officer to change usual for millions of people so they can unlock their potential, break free from poverty and change their lives for good.
About the Team
The WaterAid Legacy & In Memory team is responsible for increasing supporter and public awareness and consideration to give a gift in their will and/or an in memory gift. We deliver an audience led communication programme using diverse channels and products. The team deliver supporter journeys, engage staff in the cross promotion of gifts in wills and in memory giving and all aspects of legacy gift case management. We contribute to 14% of WaterAid’s voluntary income, meaning you’ll be a vital part of helping us reach even more people with life-saving clean water.
About the Role
As our creative and innovative Legacy & In Memory Marketing Officer, you will deliver a range of compelling communications to increase consideration for legacy giving and implement personalised stewardship journeys for our legacy and in memory supporters, as well as delivering engaging thank you events.
In this role, you will plan, manage and execute print, email and digital campaigns across the marketing funnel, as well as deliver exceptional stewardship, through personal communications and events, to our committed supporters.
You’ll also:
- Prepare and agree campaign strategies using data, analysis and insight that meet specific objectives within the LIM Team plans
- Undertake Project Management responsibilities required for the successful and timely delivery of campaigns
- Manage relationships with external agencies and suppliers to ensure the effective and timely delivery of campaigns
- Manage a legacy and high value supporter event programme
- Operate a rigorous test to learn methodology, regularly monitoring, evaluating and analysing campaigns
Requirements
You’ll be passionate about using your experience in fundraising and marketing to make a difference by creating inspiring and supporter-led communications that effectively raises consideration for legacy giving and uncovers new prospects and pledgers. You will steward our existing legacy and in memory supporters through engaging supporter journeys and events.
To be successful, you’ll need:
- Proven experience in a direct marketing or supporter engagement role
- Proven experience in delivering and/or supporting on events
- Experience of developing and implementing supporter journeys across multiple channels
- Working style that reflects WaterAid’s values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation.
Although not essential, we also prefer you to have:
- A recognised direct marketing qualification
- Experience of legacy or in memory fundraising
- Experience of working in the voluntary/ fundraising sector
Closing Date: Applications will close 12:00 UK Time on Wednesday 28 May. Shortlisting and interviews may take place on a rolling basis and the application process will close if a suitable candidate is found prior to the advertised closing date.
How to Apply: Click ‘Apply’ to complete the pre-screening questions and upload your CV and an essential cover letter.
Can I use Artificial Intelligence (AI) technology in my application? At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.
Pre-employment screening:
To apply for this post, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to the applicable laws in the respective countries to comply with our Safer Recruitment policy. All our UK-based vacancies require a basic Disclosure and Barring Service (DBS) check.
Benefits
Our Benefits:
- 36 days' holiday (including 8 Bank Holidays)
- Option to buy an extra 5 days annual leave
- We offer a generous pension plan with employer contribution of up to 10%
- Wide range of flexible and agile-working arrangement
- Season Ticket Loan
- Free annual eye tests
- Pay as You Give charitable giving scheme
- Enhanced Maternity and Adoption/Surrogacy pay, Shared Parental Leave and Paternity Leave
- Sabbaticals
- Volunteer Day
Our Commitment:
Our People Promise: We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.
Equal opportunities: We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.
Safeguarding: We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously.
Our vision is a world where everyone, everywhere has sustainable and safe water, sanitation and hygiene.





Do you want to work for a caring organisation that believes in people?
Do you want to make a difference?
At Change Grow Live, our commitment to making a difference in the lives of those who use our services is unwavering. We provide support, respect, and a safe environment, where we tailor our approach to each individual's needs to find the best treatment and support options.
Guided by our core values of being open, compassionate and bold, our team embodies these principles daily, striving to empower individuals to reshape their lives, foster personal growth, and embrace life to its fullest.
We’re excited to offer an opportunity for a Young Person Targeted Intervention Worker in our Lambeth service with the passion, skills, and experience to support young people facing challenges around substance use and related needs. This role is key in ensuring timely, tailored interventions that make a real difference.
Under the direction of the Service Management Team, you will lead the coordination of targeted interventions, including brief interventions, group work, and assertive outreach, aimed at individuals and groups at risk of harm from substance misuse. A key part of the role involves developing pathways with partner organisations to support early identification and intervention, particularly for young people.
Full Time Hours: 37.5 per week
Full Time Salary: £27,861.26 - £32,002.35 dependant on experience (based on full time hours, pro rata for part time hours)
Allowance: £4,133.14 Inner London Weighting (pro rata for part time roles)
Contract: 1fixed term contract until 31st of March 2026
Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.
Please note - Interviews will be taking place on the 30th of May 2025
Responsibilities
About the role:
- Lead on the coordination and delivery of the service’s prevention, early intervention, targeted education offers, and youth settings.
- To increase visibility and accessibility of the service amongst children, young people, families, and partners with the aim of increasing referrals into service for specialist support.
- Identifying and responding effectively to potential safeguarding issues.
- Reducing drug and alcohol related harm to service users and the wider community.
- Promoting carer, service user and community involvement.
- To be responsible for proactively generating and increasing referrals from relevant partners including utilising data to target specific services/provisions.
- To develop and deliver training programmes aimed at creating awareness of the service alongside delivering early intervention key messages to professionals.
- To analyse and scrutinise data to identify gaps in areas where the service can take a proactive approach to engagement.
- To create presentations that will engage young people, using harm reduction and psychoeducation.
About you:
- You have experience working with young people, with knowledge of the issues they face.
- Knowledge of safeguarding concerns and guidelines in relation to children and young people and the Fraser Competence framework.
- You have a good understanding of drug and alcohol issues and be able to speak about this publicly.
- Knowledge of working with evidence-based practice around young people’s substance misuse treatment services and methods.
- Confident and strong communication skills; verbal and written.
- You can accurately plan workshops and come up with new presenting ideas
- Ability to work towards and meet deadlines.
- You are passionate about what you do, hardworking, and ambitious to help young people build their resilience.
- A commitment to equality, diversity, and safeguarding young people.
- Build, engage, work effectively and collaboratively with multiagency to be able to gain buy in of the service that CGL offer within Lambeth.
What we will give to you:
- 25 days holiday (+ bank holidays) rising by 1 day for each years’ service “Capped at 30 days”
- Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme
- Contributory pension scheme
- A great selection of benefits incl. discounts for shopping, cinema, holidays, etc.
- A friendly and supportive team
- Training, career development & progression opportunities
- Refer a friend scheme.
Please ensure you fully complete the personal statement in the screening questions, outlining how you meet the person specification and job criteria.
If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role.
If you are passionate, eager to learn and develop your skills in working with young people who need support in relation to their drug and alcohol use – then this might be a perfect opportunity for you.
Salary Range (pro rata if part time)
CGL points 23 to 28 (£27,861.26 - £32,002.35)
ILW / OLW /Fringe
Inner London Weighting (£4,133.14)
Interview Date
30/5/2025
Closing Date
26/5/2025
This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.
*Please note - interviews for this role will be held on Thursday 5th and Friday 6th June
Job specification
Team: Fundraising
Location: Hybrid – at our office (Argon House, Argon Mews, London SW6 1BJ) and remotely at home. Required to be in the office at least 2 days per week, including Wednesdays (all-staff office day)
Duration: Permanent (with six months’ probation)
Reporting to: Senior Fundraising Manager
Hours of work: 35 hours per week, Monday to Friday
Salary: £29,060 - £32,700 depending on experience
Overview of the role
As the Fundraising Officer, you will play a key role in delivering a range of fundraising appeals and our individual and regular giving programmes. This position also provides plenty of variety and the opportunity to support and develop skills across several income streams. The Fundraising Officer will work collaboratively with the Fundraising and Communications teams and closely with the Senior Fundraising Managers.
What you will do as part of our team
Fundraising activities
Individual Giving
· Manage the regular giving programme by implementing a rolling 12-month plan of meaningful touchpoints to deepen relationships
· Develop and implement a plan to encourage increased giving and recruit new regular donors with personalised cultivation and stewardship
· Maximise engagement and retention of individual supporters (giving at a lower to mid level) by prompt thanking, excellent stewardship and building effective donor journeys
Fundraising Appeals
· Manage Glass Door’s direct marketing appeals including our flagship annual Christmas appeal – taking the lead on the direct mail and email campaign
· Lead on content development, and implementation of donor segmentation based on giving history, preferences, and engagement levels
· Work closely with the Communications Team to deliver a robust communication plan – actively taking part in the case studies, content creation and digital campaign plans (social media and website)
· Create and implement a follow-up communication plan to thank donors and provide updates on the impact of their contributions
· Undertake evaluations of each appeal’s performance metrics and donor responses to refine future appeals
Fundraising support
· Monitor the Fundraising inbox and respond promptly to ad-hoc queries from individual donors or prospects
· Support the Senior Fundraising Managers with research into current and prospective donors, and compile information to support funding applications and reports
· Thank and steward in-memoriam gifts
· Support the wider team at events e.g. Sleep Out, Christmas Carols and other supporter events
· Opportunity in due course to work towards managing a small portfolio of trusts, foundations and other grant-making bodies which would involve drafting applications and meeting reporting requirements (depending on interest and aptitude)
Fundraising Administration
· Create and update donor records as required on Access Charity CRM database , ensuring relevant records are kept up to date, accurate and consistent at all times.
· Work with Finance and the Income Processing Assistant to ensure accurate and timely processing of donations, including scanning cheques, coding bank transfers and web donations, entering details in the CRM database, banking cash, setting up Direct Debits and acknowledging/thanking donors via email or post.
· Ensure all fundraising activity is compliant with relevant charity and statutory legislation, and the Fundraising Code of Practice
Person specification
Essential
Knowledge and Experience
· Demonstrable experience in a fundraising role
· Understanding and experience of developing and stewarding supporter relationships
· Experience of project management
· Experience of using a fundraising database to segment and select data, produce reports and analyse information
· Experience of copywriting to produce fundraising letters and other materials
Skills and aptitudes
· Strong research, analysis and numeracy skills
· Excellent attention to detail, taking pride in work at all times
· Excellent verbal and written communication skills with a professional telephone manner and the ability to adapt style appropriately
· Ability to work under pressure, manage time effectively and prioritise a varied workload
· Strong interpersonal skills and the ability to build relationships with a wide range of people from a variety of different backgrounds
· Competent IT skills in standard Microsoft packages (Word, Excel, PowerPoint and Outlook) and CRM/supporter databases
Personal attributes
· A confident self-starter with a positive approach who takes the initiative to get things done
· Highly organised with an ability to prioritise and work independently through a calendar of deadlines and goals
· Able to work collaboratively within a team, as well as with different colleagues from across an organisation
· Being compassionate, insightful and sympathetic to the challenges faced by people experiencing homelessness with a passion to help improve their lives
· Willingness to work flexible hours occasionally, for example at evenings and weekends
Desirable
· Experience of project managing direct marketing activities and campaigns.
· Experience of working with Mailchimp and Access Charity CRM
· An interest in developing skills and securing income from trusts and foundations
The client requests no contact from agencies or media sales.