Community engagement officer jobs in bristol, city of bristol

Are you a fantastic leader who is passionate about supporting young people into employment?

The King's Trust is currently going through an exciting period of development. We have ambitions to grow our offer to young people by providing a blended approach of face-to-face and digital delivery and support. To help us on this journey we are looking for passionate and motivated individuals to lead our dynamic teams to work with young people either directly through 121 work or the delivery of programmes. This role also incorporates our partnership with the Department of Health where we are working to support 10,000 young people into the sector.  We need a fantastic leader to help us achieve our ambitions in the South West and ensure the success of our Health and Social Care programmes and partnerships.

This role will involve leading a small team of delivery staff working to support young people in the South West, predominantly in Bristol but also some delivery in Plymouth and the wider South West. We are passionate about flexible working but it’s worth being aware that this role will be based in Bristol (working from our Bristol Centre) and you will be required to travel across the patch to support your team. 

As part of the Leadership Team, you will be responsible for overseeing the delivery of our Healthcare programmes, in line with contractual requirements. You will lead the Health and Social Care team to develop and implement our delivery plan and ensure we meet targets, ensuring that every young person engaged progresses with an appropriate pathway of learning and development and one to one support. You will be a role model for your team, demonstrating best practice in how we work with young people in a safe way to ensure we deliver maximum value for young people and partners.

A background in employment-based programmes and/or knowledge of the Healthcare sector would be great as well as the ability to build and sustain stakeholder relationships and inspire colleagues.

To be successful in the role of Service Delivery Manager, you will be able to engage in challenges with optimism and resilience and be adaptive and flexible – embracing change and innovation.

If you are up for a challenge and working in a great team, we would love to hear from you.

Purpose 

To provide day-to-day coordination and delivery of key HR and operational processes, supporting the smooth running of the organisation. The role ensures effective administration across the employee lifecycle, contributes to policy and compliance work, and supports internal systems, procurement, to enable staff to work efficiently and confidently. 

About Global Health Partnerships GHP  

GHP is a global health charity working in partnership with governments, health institutions, and international bodies to train health workers and strengthen health systems across 31 countries.

We do this through grants management and capacity building, alongside research, convening and advocacy towards the goal of Universal Health Coverage. At the centre of our approach, is the model of Health Partnerships, long-term relationships between UK and LMIC health institutions, which improve health services through the reciprocal exchange of skills, knowledge, and experience.

At the heart of our work is the vision of a world where everyone has access to healthcare. 

You can learn more about our work on our website.  

The team and role overview  

The HR & Operations function is led by the HR & Operations Manager and includes two Coordinators and one Operations Officer. Together, the team is responsible for delivering effective people management processes, operational support, and internal systems that enable the organisation to function smoothly across both UK and international offices. 

The HR & Operations Coordinator reports to the HR & Operations Manager and plays a key role in ensuring the smooth coordination of HR processes, internal policies, and organisational logistics. The post holder will work closely with the Finance team, senior management, and staff across both the UK Head Office and overseas Country Offices, supporting a wide range of activities that are vital to employee experience and organisational effectiveness. 

Three things to be excited about 

• You’ll play a central role in supporting a mission-driven organisation, contributing to the wellbeing and effectiveness of teams across the UK and internationally. 

• You’ll work across departments—from Finance to Programmes to senior leadership—giving you exposure to a variety of functions and opportunities to shape how the organisation operates. 

• This role offers hands-on experience across both HR and operations, with scope to strengthen your skills in policy development, recruitment, employee engagement, and internal systems—ideal for someone looking to grow in both breadth and depth. 

Main responsibilities 

Human Resources

• Act as the first point of contact for staff and managers (including secondees and contractors) on day-to-day HR queries, ensuring advice aligns with GHP’s policies, employment law and best practice. 

• Support the HR & Operations Manager with complex employee relations cases (e.g. disciplinary, grievance or capability), maintaining accurate case records and timelines. 

• Coordinate end-to-end recruitment campaigns: preparing job packs, advertising, shortlisting logistics, interview coordination and onboarding administration. 

• Administer staff learning and development activity, including supporting appraisal-related training needs, tracking participation, and organising internal training sessions. 

• Maintain accurate, compliant and confidential HR records, including management of absence data, holidays and TOIL via the online HR system. 

• Prepare routine and ad-hoc reports on HR metrics for the HR & Operations Manager and SMT (e.g. turnover, diversity, absence). 

• Contribute to embedding GHP’s commitment to equity, diversity and inclusion across all people-related processes and practices. 

• Support country offices by providing guidance on HR compliance and operational documentation (e.g. contracts, handbooks, policy templates). 

Operational and Administrative Support

• Manage key shared inboxes and ensure timely triage or escalation of messages to relevant team members. 

• Maintain ongoing contact with travel agencies to coordinate bookings, ensure value for money, and support compliant travel planning. 

• Procure and coordinate delivery of IT equipment and office supplies for new starters in line with budget and procurement processes. 

• Set up and deactivate staff email accounts and systems access, maintaining accurate logs for compliance and security. 

• Liaise with the outsourced IT support provider and/or Digital Transformation Team to resolve tech issues, improve systems, and ensure efficient digital onboarding. 

• Oversee day-to-day office operations including booking meeting rooms and acting as key contact. 

• Maintain internal email distribution lists, ensuring they are accurate, GDPR-compliant, and regularly reviewed. 

• Draft consultancy and volunteer agreements using agreed templates, in collaboration with relevant managers. 

• Maintain an up-to-date tracker of consultant contracts and supporting documents, ensuring files are audit-ready. 

• Regularly file and update HR document templates (e.g. contracts, onboarding checklists, reference forms) to ensure they are current and accessible to the HR team.