Community jobs in Birmingham, west midlands

Overview:
Equimundo: Center for Masculinities and Social Justice is seeking a Senior Research Officer to support
our organization's research portfolio focused on gender and masculinities through rigorous quantitative,
qualitative, and mixed-methods research.
 

About Equimundo:
Equimundo is a global leader in promoting gender equality and preventing violence by engaging men
and boys in partnership with women, girls, and individuals of all gender identities. We believe that
working with men and boys to transform harmful gender norms and unequal power dynamics is critical
to achieving gender equality. Our core thematic areas of work are Caring Men, Healthy Boyhoods, and
Social Connection. With partners in more than 55 countries, Equimundo’s work – including high-impact
research, evidence-based programs, and targeted advocacy efforts – seeks to create a nonviolent, caring,
and gender-equitable future for all.
 

Job Description:
The Senior Research Officer reports to the Deputy Director of Research, Evaluation and Learning and
plays an essential role in supporting technical, strategic, operational, financial, and other aspects of
leadership for the projects in the digital portfolio within the Research Department. The position is
full-time and requires up to 30% travel.

In addition to competitive base pay, for US -based employees, we provide:

•  Full employee healthcare coverage, including medical, dental, and vision
• Ancillary coverage, including group life, AD&D, short- and long-term disability
• Employer 401k contribution equalling 8% of annual salary
• Commuter benefits
• 4 weeks of PTO, paid holidays, and health leave
• International employees will receive benefits in line with their country’s requirements and best practices.

Key responsibilities envisioned for this position:

• Research Portfolio Management
  • Provides oversight and technical leadership throughout all stages of the research cycle, including:
    • Research design and tool development
    • Training of research personnel (internal and external)
    • Data collection, quality assurance, and ethical conduct
    • Data management and analysis
    • Developing knowledge products for diverse audiences
    • Contributing thought leadership to strategic and impactful dissemination
  • Provides project/research management and coordination, including budgeting, contracts, and reporting to funders
  • Effectively coordinates research portfolio, delivering high-quality outcomes while respecting timelines and budgets, with minimal supervision
• Research and Thematic Skills in the Digital Sphere
  • Conducts research on the digital lives of men and boys, including online behaviors, digital interventions, and digital methodologies
  • Develops and implements innovative evaluation approaches for assessing online interventions
  • Applies big data social media listening tools and methodologies to track digital conversations, trends, and sentiment analysis at scale
  • Utilizes digital scraping techniques, web data extraction, and ethical methods for collecting publicly available online data
  • Conducts narrative shift analysis to assess changes in public discourse and cultural narratives
  • Employs adjacent digital research methodologies such as online ethnography, digital content analysis, community monitoring, influence mapping, misinformation/disinformation tracking, and digital storytelling assessment
• Knowledge Leadership
  • Serves as a capacity building resource in several technical skill areas and at least one core thematic area (Caring men, Healthy Boyhoods, and/or Social connection), both internally and externally
  • Maintains connection to the wider research community by actively participating in at least one strategically selected working group or learning collaborative in the area(s) of expertise
  • Seeks opportunities to present organizational research at conferences and events

Qualifications:

Required:

• Master's Degree; at least 3-5 years relevant work experience.
• Track record of developing innovative evaluation approaches for online interventions
• Experience with project management and partnership development.
• Track record of presenting work to diverse audiences.
• Passionate about Equimundo’s mission and goals.
• Deeply committed to diversity, equity, and inclusion. Kind to oneself and others.

Preferred:

• Knowledge and experience within gender and masculinity, and at least one of
• Equimundo's core thematic areas.
• Prior experience conducting research on the digital lives of men and boys, including online behaviors, digital interventions, and digital methodologies
• Fluency in another language aside from English, preferably French or Arabic.

Compensation:
Equimundo offers competitive and fair salary ranges in Washington, D.C., the not-for-profit and related
sectors. This position ranges between $90,000 and $110,000, depending on years of experience and
academic qualifications.

To Apply (only shortlisted candidates will be contacted)
To apply, please send the following documents as one single PDF file labeled
FirstName_LastName_SeniorResearchOfficer no later than April 13, 2026:
1) Cover letter
2) CV / resumé
3) Three professional references

Please write “Senior Research Officer” as the subject heading.

This position is expected to begin in May 2026 and is anticipated to be funded through the end of 2028,
with the potential for extension, subject to funding availability. This position is contingent on external
funding.

30 hours per week / £30,150 per annum pro rata / fixed term until 31 March 2028 / working four days a week, working pattern to be discussed at interview.

The role involves frequent travel across Surrey to schools and joining colleagues at key meetings, with occasional travel further afield. Therefore, a full UK driving licence and access to a car are essential.

YMCA DownsLink Group is the leading charity for children and young people across Sussex and Surrey. We offer safe homes, mental health support and trusted advice.

We believe that every child and young person has the right to be safe, heard and to shape their own future. We work alongside them to make that happen.

We are here for children and young people, many of whom face multiple challenges and need our support.

Our Values - we do what’s right, we work with heart, and we build real connections – guide us in all our actions.

YMCA WiSE (What is Sexual Exploitation) is our specialist project supporting children and young people across Sussex and Surrey who are affected by, or at risk of, exploitation. Through education, awareness‑raising and empowerment, we help young people understand healthy relationships, recognise harmful behaviours, and build safety and resilience.

Unlike statutory services, WiSE has a youth focussed offer that is voluntary to engage in. Our team understand young people, lived experience and trauma, and how this shapes their understanding of the world.

We have an exciting opportunity to join the WiSE team as an Early Intervention CSE Worker. In this role, you will deliver preventative and early intervention work across Surrey, supporting young people, schools, and professional networks to recognise and respond to the risks of sexual exploitation and harmful sexual behaviours.

Key responsibilities are:

• Deliver a programme of targeted group sessions aimed at preventing sexual exploitation and addressing emerging harmful sexual behaviours (complementing the universal and enhanced RSE offer delivered by the Sex Ed Forum).
• Build professional relationships with Surrey education providers, arranging and delivering group sessions across a range of settings.
• Maintain accurate case notes and monitoring data, contributing to timely reporting for the service and funders.
• Work collaboratively with key partners including Children’s Services, Public Health, Police, LSCB, the Sex Ed Forum, and Community Safety teams.
• Support the development and delivery of awareness‑raising campaigns targeting young people, parents and carers, professionals, and the wider community.
• Work closely with WiSE staff and wider professionals to identify young people at higher risk and refer them to WiSE project workers for specialist intervention.

We recognise the emotional weight of this work and prioritise a reflective, supportive environment for all team members. To ensure you feel supported and able to deliver high‑quality practice, you will receive regular line management supervision focused on wellbeing and supportive weekly team meetings.

If you are enthusiastic about this opportunity but don’t meet every single requirement, we still encourage you to apply. Your skills and experiences may be more transferable than you think, and you could be exactly the person we’re looking for.

Qualifications, experience and knowledge:

• Qualification in Youth Work/Social Work or equivalent, or comparable experience working with vulnerable young people
• Proven experience in safeguarding young children
• Experience providing casework support young people aged 10 to 25 years old
• Group work experience with young people
• Safeguarding children and young people at risk of serious harm
• Delivering and risk assessing outreach work with young people
• Knowledge of risks posed to vulnerable young people through sexual exploitation and harmful sexual behaviour

CLOSING DATE: Sunday 5 April 2026 at midnight. 

PLEASE NOTE: We are unable to provide work permits or visa sponsorship for this role, so applicants must already have the right to live and work in the UK independently.

An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment. 

Accessibility If you require assistance or have questions regarding the application process, please do contact us.

YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. 

Successful applicants will undergo a thorough background screening process, conducted by an accredited third-party provider. This includes an Enhanced DBS check (with Children’s and Adults’ Barred Lists) as well as comprehensive reference and activity check.

About The Role
At Alzheimer’s Society, we are advisors, supporters, fundraisers, researchers, influencers, communicators, and technical specialists. We are volunteers and colleagues. Together, we make a real difference in the lives of people living with dementia and their families.
We are looking for a Special Events Officer to join our team. You will help plan, deliver, and evaluate events that bring people together, inspire action, and create lasting impact. You will work closely with colleagues, volunteers, and stakeholders to make sure every experience is welcoming, accessible, and inclusive.
This role balances hands-on event delivery with strategic input. You will help improve processes, share learning, and make sure events meet the diverse needs of everyone we serve. Flexibility, creativity, and excellent organisation are key.
Contract Type: 12-Month Fixed-Term Contract
Interviews for this position are scheduled to take place during the week commencing 20th April via MS Teams
What You’ll Do
You will coordinate and support events from start to finish. This includes planning, logistics, volunteer coordination, and on-the-day delivery. You will make sure events are welcoming, accessible, and inclusive. You will evaluate events using feedback and insight to improve future events.
You will work with colleagues, volunteers, and stakeholders to develop systems, processes, and relationships that support both day-to-day work and long-term goals. You will act as a trusted resource, sharing expertise with colleagues and volunteers. You will also represent Alzheimer’s Society at internal and external events in a professional and inclusive way.
About You

- You have experience supporting events that reach and connect with diverse audiences.
- You communicate clearly and confidently, building positive relationships with people at all levels.
- You can manage multiple projects under tight deadlines while keeping attention to detail.
- You have experience working with fundraising teams, including corporate partnerships, legacy, or philanthropy, or a strong interest in learning about these areas.
- You are solution-focused, collaborative, and supportive of colleagues.
- You are committed to inclusion and equity, making sure events and interactions respect the diversity of the communities we serve.
- You are eager to learn, share knowledge, and contribute to a welcoming and collaborative culture.

At Alzheimer’s Society, you will join a passionate, values-led team. You will have opportunities to grow, learn, and make a real difference. Your work will bring people together and positively impact the lives of people affected by dementia.

Our commitment to Equity, Diversity, Inclusion & Belonging

We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society. 

Our Equity, Diversity and Inclusion Strategy here along with our internal employee forum and Employee Lived Experience network groups help us promote inclusion and belonging, becoming an engaged and inclusive organisation for all our people. 

Our hiring process

During your recruitment process we want to make sure that you bring your whole self and can be at your best. We are working hard to ensure our recruitment process is as inclusive as possible, so please do inform us of your experience and anything you think we could do better by completing our candidate survey when you apply.  Please also contact Alzheimer's Society Talent Acquisition Team for application support or any adjustments you might need.

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. We recognise the benefits of AI, but if you're considering using it to submit your application, we encourage you to reflect on the value it truly adds. AI tools often lack the personal touch and authenticity that set candidates apart. We want to hear your unique perspective, experiences, and skills, so we encourage you to showcase them in your own voice.

We try to avoid closing roles early where possible, however if we receive a high volume of applications, we may close earlier than the advertised closing date. Should this occur, we will aim to provide you with at least 48 hours' notice.

We are committed to safer recruitment and ensuring the welfare of those we work with, due to the nature of some of our roles, we might need to carry out a Criminal Record Check at the relevant level. You can read more information via our Website.

Giving back to you

Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society. 

You can also visit our Working for Us pages, which give you more information about what it's like to be an employee at the Society.

Join our dedicated Reproduction Team and bring your veterinary expertise to a programme built on ethics, compassion and exceptional welfare standards. This is your chance to play a vital role in ensuring every puppy begins life with the very best foundations.

As our Canine Reproduction Specialist, you’ll work hand‑in‑hand with our Veterinary Surgeon to support successful, welfare‑focused breeding outcomes. Your insight and care will help maximise conception rates and litter sizes, while safeguarding the physical and emotional wellbeing of every breeding dog.

You’ll champion best‑practice reproductive care, influence high‑quality decision‑making, and help ensure that long‑term comfort, health and happiness remain at the heart of every breeding choice we make.

Based at our National Breeding Centre near Leamington Spa, you’ll work 35 hours per week between 8am and 6pm, Monday–Friday. You’ll also participate in a 1 in 4 weekend rota, ensuring continuous, outstanding care for our dogs.

If you’re passionate about canine welfare and want your work to have a lasting, positive impact, we’d love to hear from you!

What You’ll Do

• Carry out key reproductive duties, including cytology, progesterone testing and supervising matings, ensuring the highest standards of welfare and outcomes.
• Support clinical care for breeding dogs, applying your knowledge of canine anatomy, physiology and behaviour.
• Maintain accurate records, analyse reproductive data and contribute to continuous improvement across the breeding programme.
• Develop skills in ultrasound and reproductive techniques, including artificial insemination, under veterinary direction (full training provided).
• Work collaboratively with colleagues, volunteers and external partners, representing the breeding programme professionally.

What You’ll Bring

• Registered Veterinary Nurse with the Royal College of Veterinary Surgeons.
• Significant experience working in a veterinary practice.
• At least one year’s experience in a scientific or laboratory setting, with the ability and willingness to learn new techniques.
• Advanced knowledge of canine anatomy and reproduction, gained through academic study and/or practical experience.
• Strong understanding of canine behaviour, temperament and reproductive health.
• Good understanding of laboratory processes and equipment.
• Confident dog‑handling skills.
• Physical dexterity to safely supervise matings.
• Excellent communication skills and the ability to work effectively with colleagues at all levels.
• Competent user of Microsoft Office, including Excel and PowerPoint.

What We Offer

No two people with sight loss are the same — and none of our people are either. That’s why we’re proud to offer a range of person‑centred benefits designed to support each member of staff in the ways that matter most.

Our flexible benefits package includes a generous holiday allowance, a matched contributory pension scheme and access to discounts and cashback, giving you the freedom to choose the options that work best for you. It’s our way of showing how much our people mean to us and helping you feel supported both in and outside of work.

About Us

How to apply 

Further details on the full role are attached below. When you are ready to apply, submit an online application form via this page.

If you would like to have an informal conversation about the role before applying, or require any accessibility support to apply, our friendly recruitment team is ready and waiting to help.

As part of your application ensure you provide evidence and examples of how your skills & experience meet the criteria as set out in the attached job description. You will also be asked to complete a few job-specific questions as part of this application process, so please be prepared to write your answers to these questions.

If you want to know more about the teams who work at Guide Dogs, you can find it on our Careers Page

Our Commitment to Diversity and Inclusion

Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality. 

As a Disability Confident Employer, we are proud, whenever possible, to offer an interview to all candidates that meet our selection criteria, and who indicate they wish their application to be considered under our Disability Confident interview commitment. For more details, visit our careers site.

If you are successful you will need to provide evidence of your right to work in the UK via our digital ID checking supplier; in addition, we cannot offer visa sponsorship at this time.

Safeguarding

Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.

At Guide Dogs, we believe in fair and equitable hiring practices. A criminal record will not automatically disqualify an applicant from consideration for a position. Each case will be evaluated individually, taking into account the nature of the offense, its relevance to the role, and the time that has passed since the incident. We encourage all candidates to disclose relevant information, and we assure you that it will be handled confidentially and fairly.

Guide Dogs follow Safer Recruitment practices to ensure we are safeguarding the vulnerable people we work with. As part of this, we require a full work history with any gaps accounted for & a minimum of 2 professional referee details fully covering the past 5 years. If you are applying for a disclosure role, please note that you will be required to undergo an enhanced DBS check and sign up to the DBS update service.

For high volumes of applications, we reserve the right to close adverts earlier than advertised.

We are seeking a Mission Enabler, Regional Mission to work in partnership with key staff across the Movement. They will provide direction and energy to Scripture Union’s Regional Ministry with a focus on establishing and sustaining ministry opportunities. This will require the person to recruit, motivate, train, equip and support a large number of volunteers/Faith Guides, with whom they work in partnership as well as leading by example, through the modelling of excellent mission delivery to children and young people consistent with Scripture Union’s mission. This role will the cover the Greater Manchester area.

The successful candidate will:

· Identify, recruit and support Faith Guides, volunteers and Local Mission Partners (LMPs) through a range of methods, including electronic, phone and face to face.

· Provide relevant coaching and/or mentoring, equipping and resourcing for Faith Guides, volunteers and LMPs.

· Lead local mission activity within Scripture Union’s mission framework, establishing a clear hand-over process and timetable to local church partners.

· Pioneer new approaches/ideas in line with SU’s strategy that have the potential to be replicated elsewhere and lead to a greater scale and depth of mission activity.

· Support, by promotion or direct involvement,  SU’s wider programme of holidays and missions across England and Wales and, if appropriate, internationally.

· Undertake specific fundraising activities and approaches in line with SU’s fundraising approach.

Why join us? Beyond the profound impact of your work, we offer excellent benefits:

• A flexible, home-based role supporting work-life balance
• Competitive salary and generous pension scheme (up to 12% employer contribution) and option to opt in to Salary Sacrifice
• 23 days annual leave + bank holidays + 5 additional days to volunteer at Scripture Union events 
• Enhanced Maternity & Paternity Leave 
• Life insurance, Permanent Health Insurance (PHI), option to join BUPA Healthcare and access to an excellent Employee Assistance Programme 
• Free Bible Reading notes and staff discount on our other material
• A supportive, faith-filled environment where your work has eternal impact 

If you're ready to make a lasting difference and join a community united by faith, we want to hear from you! 

The Movement takes Safeguarding seriously. This role will require an Enhanced Disclosure from the Disclosure & Barring Service and have an occupational requirement to be filled by a committed Christian, active in church life. Equality Act 2010, Part 1, Schedule 9 applies.

We are committed to building a culturally diverse workforce. As part of this commitment, we welcome applications from people, regardless of their background.

Barnardo's is seeking a committed and skilled Supervising Social Worker to join our Midlands Fostering Families service which also covers the South East of England. This is a fantastic opportunity to be part of a supportive and passionate team dedicated to providing high‑quality support to foster carers and achieving the best outcomes for children.

As a Supervising Social Worker, you will support, supervise, and develop a caseload of foster carers, ensuring safe, child‑centred, and high‑quality fostering practice.

Your caseload will be predominantly based in the South East, and you will work closely with foster families, children, colleagues, and partner agencies.

This is a home-based role, however on occasions you may be required to travel to our  Halesowen office to attend team meetings, support service delivery, and engage in collaborative practice.

Your role will include the following: 

• Provide supervision, support, and guidance to foster carers in line with regulatory and Barnardo's standards.
• Undertake visits, assessments, and reviews to ensure safe, effective, and child‑led foster homes.
• Work directly with children and young people to understand their lived experiences and support positive outcomes.
• Contribute to the recruitment, training, and development of foster carers.
• Work in partnership with local authorities, health, education, and other agencies.
• Ensure robust safeguarding practice and respond effectively to any concerns.
• Maintain accurate and timely records and contribute to audits, quality assurance, and service planning.

 Additional Information:

Please include as much relevant detail in your application to demonstrate how you fulfil the requirements of our job role, as outlined above and in the Job Description/Personal Specification.Experience can be from previous employment, education, training, volunteering etc. 

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.

Pay & Reward Framework

We know that our colleagues go above and beyond in delivering our vital work, driven by their passion and commitment to Barnardo's values.  We also know that we can only realise our ambitions and achieve better outcomes for more children, thanks to the talent, hard work and creativity of our people. 

For all these reasons, we are committed to a new approach to pay and reward, to ensure it is fair, attractive and progressive, which was rolled out in April 2023. This is a positive change for the charity, and a part of our People & Culture Strategy. It will assist us in supporting colleagues to belong, thrive and grow in their colleague journey at Barnardo's and in time will offer clear routes of progression for colleagues in both their career and their pay. 

Whilst the full pay band and salary range is advertised, our approach to starting salaries is to appoint between the minimum to mid-point of the pay band – this ensures that pay steps are available to reward our colleagues annually based on their contribution to excellence and alignment to our values and behaviours.  More details on Barnardo's pay framework can be found upon application. 

Benefits

Workplace Offer: What it means for you

Our hybrid working initiative is based on trust, flexibility and empowerment. We understand our workplace offer means different things to different people, and we encourage those conversations. This may mean working at one of our stores, services, working at home, in the community, at one of our Collaboration Hubs or depending on the role any combination of these. Please read through the advert carefully to understand the remits of hybrid working that will be specific to the role.

• Barnardo's believe in creating equality of opportunity in the workplace and supporting people to manage their work-life balance; we are therefore open to offering flexible working arrangements.
• Annual Leave entitlement for full-time colleagues is 26 days per annum, increasing to 27 days per annum, after 3 years Barnardo's service, 29 days per annum, after 5 years Barnardo's service and 30 days per annum, after 7 years Barnardo's service. Those working less than full time are entitled to the same level of holiday pro rata
• The ability to buy up to another 5 days annual leave via our Buy Your Leave scheme
• A host of family friendly leave options including company Maternity Paternity and Adoption pay; together with all family additional leave options
• Service related sick pay from day 1
• Access to a Group Personal Pension with a matched 4% or 6% contribution from Barnardo's. Ability to pay via salary sacrifice to garner both tax and NI savings on your own contribution
• Death in service cover of 4x annual earnings for all staff contributing to our Group Personal Pension
• Cycle2work scheme
• Interest free season ticket loans
• Discounts and cashback from at high street shops including major supermarkets, cinemas, gyms, leisure/theme parks, holidays and much more via our Benefit Portal
• 20% discount at Barnardo's stores
• Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc
• Free access to round the clock employee assistance program for advice and support
• Access to Barnardo's Learning and Development offer

*T&C's apply based on contract

About Barnardo's

We are committed to being an inclusive employer and cultivating a culture where everyone can belong and thrive through inclusion and connectivity. We want our workforce to be reflective of the communities we work with, and for equality, diversity and inclusion to be embedded in everything we do. We are a Disability Confident Leader, are progressing our ambition to be an anti-racist organisation with Anti-Racism Commitments and actions in place and have networks for colleagues who are disabled, LGBT+, Black and Minoritised Ethnic and Women. We particularly encourage applications from Black and Minoritised Ethnic and/or disabled candidates who are currently underrepresented in our workforce. For disabled applicants, we offer reasonable adjustments throughout the recruitment process.

Our basis and values

Wolfram Syndrome UK (WSUK)

WSUK is a small national charity based in West Sussex that supports children, young people and adults affected by Wolfram Syndrome (WS) and their parents/wider families. WS is an ultra-rare genetic disorder which causes a complex range of symptoms, including diabetes mellitus, vision problems, renal problems, deafness, and neurological problems. WSUK provides current, accurate and family-friendly information, raises awareness of WS among health professionals and the public, and helps to fund WS research. For further information visit the Wolfram Syndrome UK website 

WSUK Adult Support Co-ordinator Role

WSUK is seeking a part-time adult support co-ordinator (2.5 days per week, working over 4-5 days, 0.5 FTE, £14.1k-£15.6k per annum), based in the Midlands area. This home-based role will provide support to WS affected adults and their families to help improve the quality of their lives. Through liaising with professionals (including the WS expert clinical team at Queen Elizabeth Hospital (QEH), Birmingham), external or advocacy organisations, this role will help facilitate access to the services to which WS affected adults and their families are entitled. The adult support co-ordinator will help adults and their families to increase their confidence and independence in living with their condition. This role will also act as an important point of contact for WS affected adults, providing advice and support in confidence.

Skills and experience

Applicants should have several years’ experience in a similar position, working with people affected by sensory loss, long-term medical / genetic condition, or disability. Applicants should also have a strong desire to help improve the lives of adults living with a long-term condition or disability and be confident in talking with people with a range of abilities and diverse cultural backgrounds.

Applicants should have experience in working effectively as part of a remote team, be confident in working independently and in managing conflicting priorities.

Some limited UK travel will be required (particularly to meet WS affected adults during their WS clinic visit at QEH, Birmingham (6 clinics per year) and the annual WS conference. An enhanced DBS check will be required.

Are you passionate about global women’s rights and would love to contribute to the cause? Are you organised, efficient and enjoy supporting colleagues in the smooth running of an organisation?

This is an exciting time to join The Circle as we take the organisation to the next level and the Team Co-ordinator will play a pivotal role ensuring smooth daily functioning by managing administration, CRM, IT, and HR support. This role is key in facilitating team collaboration, supporting onboarding, managing office systems, and handling financial tasks like invoices, working collaboratively to boost team efficiency.

We are open to different levels of experience – whether you are a seasoned hand in operations and team support or at the early stage of your career. The successful candidate will bring high levels of organisation, elbow grease, passion and commitment.

Job Description

• Administration & Systems Management

Managing supplies, equipment, and maintaining filing systems, records, and CRM database. Engage with and support running The Circle’s current operational systems, including Beacon CRM, Quickbooks, 1Password, Breathe HR, Microsoft 365 (including Microsoft Teams & SharePoint), FreshPay, Stripe, PayPal, Mailchimp, Wordpress, etc. Continue to develop and update systems.

• HR & Volunteer Support

Assisting with staff onboarding/offboarding, managing recruitment; Lead on health & safety, including having staff undertake regular risk assessments for home working and electronic device safety; ·

• Finance Support

Processing invoices, expenses, donations, and assisting with budget tracking. Management of monthly reconciliation with QuickBooks. Submission of Gift Aid claims and donation tracking using Beacon CRM

• Meeting, Event & Travel Support

Organizing team meetings, Board meetings, away days, overseas travel and coordinating event logistics.

• Communication & Compliance

Assisting with internal communication and ensuring Health & Safety, GDPR, and safeguarding compliance.

• CEO, Board and Governance Support

Support the Chief Executive and Board Secretary with quarterly Board meetings, sub-committee meetings; Manage policy renewal timelines, support on updating existing policy and drafting new policy where necessary, alongside the CEO & Board

Person Specification

Essential

• Excellent organisational skills and ability to juggle multiple priorities.
• Excellent communication skills, both written and verbal
• Some experience of finance systems, including supporting on reconciliation, budgets, and gift aid
• Good data management skills to support monitoring and evaluation work.
• Excellent Microsoft Office suite skills including Excel, SharePoint, and knowledge of other IT solutions to support effective operations.
• Proactivity: Strong "can-do" attitude, willing to take initiative and solve problems.
• Previous experience in administration, operations, or a, supportive, team-focused role

Desirable 

• Experience managing a CRM.
• Experience coordinating events, ideally both online and in person.
• A strong understanding of, and passion for, women's and girls' rights.
• Knowledge of specific systems used at The Circle: WordPress CMS systems, Mailchimp, QuickBooks, Beacon CRM, Breathe HR.
• Understanding of use of social media to engage with different audiences.
• Ability to represent The Circle to external audiences.
• Some experience of working with high profile names
• Experience supporting on policy writing
• Experience of providing basic HR support

Personal Characteristics

• Extremely organised and ability to work in a fast-paced environment
• Attention to detail.
• An entrepreneurial and enterprising approach to work.
• Efficient, reliable, flexible and collaborative working style.
• A self-starter with the ability to anticipate requirements and act to provide workable solutions with limited budget.
• Team player who enjoys working collaboratively and flexibly to achieve outcomes.
• Keen to add value to the organisation’s culture and ethos.
• Interest in global women’s rights.

Role Overview

This is an exciting opportunity to shape Shine’s strategic direction while managing the operational delivery of our services for children, young people, and families aged 0–25. Building on the success of our Little Stars/Ser Bach programme for members aged 0–12 and the development and extension of the FIRE (Friendship, Independence, Resilience, Empowerment) programme for those aged 13–25, you will play a key role in shaping the future of our support for children, young people and their families.

Working across England, Wales, and Northern Ireland, you will lead the delivery of an established, evidence-based programme that improves health, social, and emotional outcomes for those living with spina bifida, hydrocephalus, and associated conditions.

You’ll lead a passionate team and work closely with Shine’s Adult Services Team (25+), Health Team, Wales and Northern Ireland Managers and wider colleagues across the organisation to ensure work is coordinated, complementary, and beneficial to members. At the same time, you’ll forge strong partnerships with NHS professionals, statutory services, and voluntary organisations—driving collaboration that will support our vision of providing consistent, high-quality support for children, young people and families nationwide.

Key Responsibilities:

• Leadership & Team Management
• Programme Development & Delivery
• Monitoring, Evaluation & Reporting
• Member Support & Engagement

Please see the full Job Description & Person Specification below and on our website. 

Benefits to working at Shine:

• Competitive salary: Review due April 2027
• Regular working hours, and no shift work (some very occasional weekends or evenings)  
• 3% pension contribution
• 25 days annual leave plus bank holidays, with additional discretionary leave between Christmas and New Year
• Additional annual leave awarded for ‘long service’
• Opportunity to purchase additional annual leave
• Broadband allowance for home-based roles
• Life insurance after 12 months’ employment  
• Access to our Employee Support Programme and Mental Health First Aiders 
• Support to learn and develop 

How to apply 

Shine is a Disability Confident employer and will offer guaranteed interviews if a disabled applicant meets the minimum criteria for the job. 

If you would like to discuss the role with our Deputy CEO, Gill Valentine, please contact Shine to arrange a convenient time for a call. 

To apply please submit your CV and supporting statement, which should outline your interest and explain how you meet the role criteria. 

We understand that you may wish to use AI tools to help you with some aspects of your application but we do expect tailored applications which are personalised to your experiences and not generic applications which are completely AI generated. We encourage candidates to be transparent about AI usage in their applications. 

*Please note applications without a supporting statement will not be accepted* 

Closing date: Thursday 16th April 2026 at 11pm 

Interviews:  Monday 27th April 2026  

Please note: we reserve the right to interview suitable candidates before the closing date, therefore we encourage applications as soon as possible. 

Location: Remote (UK only) or Hybrid (Brighton/Sussex) 

Salary: £35,787 (pro rata), 4 days £28,629.60 (actual) plus statutory pension contributions 

Hours: Part-time, 30 hours a week

Contract: 12 month contract, with the intention to renew if the role makes a positive impact 

Start: As soon as possible 

Who we are: 

Grassroots Suicide Prevention (GSP) is a national charity committed to the timely intervention and prevention of suicide. We work to empower people to help save lives through connecting, educating, and campaigning nationally. Our vision is a future where more lives are saved from suicide. 

About the role:  
We are seeking a highly organised and driven Project and Operations Manager to help streamline processes, deliver key initiatives, and support our continued growth in our Training team. In this role, you will bring together complex communications, requests, and ideas, translating them into clear plans, structured workflows, and effective processes that ensure the successful delivery of multiple projects. You will combine strong planning and organisational expertise with a practical, hands-on approach to implementation. Comfortable managing competing priorities, you will remain flexible and adaptable, responding effectively to unforeseen challenges while keeping projects on track. 

Your excellent communication skills will set you apart. You will be an active listener who can clearly convey ideas, build alignment, and confidently influence colleagues, stakeholders, and external partners. With a strong business mindset and a passion for operational excellence, you will play a key role in ensuring both projects and day-to-day operations run smoothly. 
 
This is a highly rewarding role with significant real-world impact. Candidates should demonstrate resilience, as the role involves remote working, engaging with complex subject matter, operating in a fast-paced environment, and managing multiple priorities. You will also be responsible for overseeing the simultaneous delivery of multiple training courses, requiring flexibility, strong organisation, and the ability to multitask effectively. You will be working in close collaboration and guided by the Training Manager and senior leadership staff. 

Your welfare is the utmost priority; before applying, please consider carefully whether the demands and requirements of the role and subject matter could impact your wellbeing. 

Main Duties and Responsibilities:  

• Lead the project management of all training programmes and services, ensuring effective planning, coordination, delivery, evaluation, and reporting 

• Provide day-to-day coordination and effective leadership, including clear direction and support to the training team (currently three reports) 

• Oversee all aspects of contract delivery, including project planning, timelines, budget management, communications, and reporting to clients, partners and internal teams 

• Manage and maintain updates of a training calendar identifying activity, allocating trainers to training courses to ensure quality delivery of courses 

• Working with managers and team in Training, oversee the Assistant Trainers (freelance trainers) communications, allocations, contracts, feedback and allocation of work 

• Build, develop, and maintain strong relationships with external partners and clients, ensuring all interactions reflect the strategic direction and protect the reputation of the charity 

• Work collaboratively with internal and external stakeholders, using strong negotiation and influencing skills to ensure projects are delivered on time, within budget, and to a high standard 

• Monitor and report on project progress and performance, ensuring the efficient and effective delivery of all training activities and identifying and raising risks or issues early 

• Working with managers in Finance and Training, set realistic targets, manage budgets, cross-checking invoices, and capacity, and track project performance against agreed KPIs 

• Support quality assurance across training programmes, including accreditation requirements, reviewing and proofreading materials, adherence to brand, copyright and maintaining high standards of training materials 

• Working with managers in Marketing and Training. oversee and provide reports on training evaluation data and feedback to identify trends, risks, and opportunities for improvement 

• Working collaboratively with the Marketing team to ensure a consistent flow of content to promote the courses, such as upcoming training, feedback quotes and data, website updates, training videos and raising courses that align with campaigns 

• Working with managers in Communications, implement improvements to systems, processes, and workflows to enhance operational efficiency and the client experience from initial enquiry through to evaluation 

• Support the growth of the organisation’s training offer by identifying and assessing opportunities for new partnerships, services, and income generation 

• Maintain oversight of the effective and consistent use of operational systems and platforms across the team (such as Salesforce, Eventbrite, SurveyMonkey, Monday), recommending improvements where appropriate 

• Working across the training team, ensure activities comply with relevant policies and regulations, including health and safety, safeguarding, suicide prevention, and ethical standards 

• Undertake additional duties as required to improve the function of the Training team, as directed by your line manager. 

To succeed and thrive in this role, you will be: 

• Confident, adaptable, and highly organised, with exceptional attention to detail 

• Eager to learn and develop, welcoming guidance and feedback from senior managers to continually improve 

• Hands-on and comfortable engaging with operational detail, while maintaining a strategic mindset 

• Proactive and solutions-focused, able to suggest improvements and independently resolve challenges when needed 

• Able to prioritise your own workload and that of your team 

• Reliable in meeting deadlines and maintaining consistently high standards of work 

• Skilled at communicating tasks clearly to project teams effectively and efficiently, with the ability to adapt communication styles to suit a range of audiences 

• Comfortable working in a fast-paced training delivery environment, able to prioritise effectively and manage multiple responsibilities 

• Ability to work independently and collaboratively adapting to rapidly changing needs and working flexibly across multiple projects 

• Self-motivated and capable of working independently and remotely, while also contributing positively as part of a team 

• Willing to act as a brand ambassador and consider and raise any risks to the charity’s reputation and profile within Training activity 

• Represent Grassroots Suicide Prevention on external groups and promote our services and expertise 

• Willingness to travel occasionally if required 

• Passionate about your part in delivering high-quality online and in-person training courses that help save lives. 

Essential Skills and Experience: 

• A recognised project management qualification or equivalent practical experience 

• Proven experience managing multiple projects simultaneously, delivering them from initiation through to completion across cross-functional teams 

• Strong ability to analyse quantitative and qualitative data, identify risks, and recognise emerging trends to inform decision-making 

• Experience writing high-quality reports for clients, clearly demonstrating project progress, outcomes, and impact 

• Demonstrated ability to lead, manage, and motivate teams, fostering collaboration and high performance 

• Highly self-motivated and resilient, with the ability to work effectively in a remote or distributed environment 

• Evidence of developing and improving processes and procedures to increase organisational efficiency and effectiveness 

• Advanced working knowledge of Microsoft Office, Microsoft Teams, Zoom, CRM systems, and email marketing platforms 

• Proven experience building and maintaining strong relationships with colleagues, clients, and key stakeholders 

• Strong negotiation, influencing, and diplomacy skills, with a track record of achieving positive outcomes, including growing client engagement 

• Experience representing and communicating with senior stakeholders and decision-makers internally and externally 

• Experience in operational, financial, and business planning, including budget management and monitoring 

• Understanding of accessible communications, brand consistency, key messaging, and reputation management 

• Commitment to safeguarding, confidentiality, and ethical practice. 

Desirable Skills and Experience: 

• Project management experience within teaching and learning environments, including e-learning development or delivery 

• Understanding of quality assurance processes, including reviewing and maintaining training or educational materials 

• Experience using AI tools responsibly and effectively, with awareness of both the opportunities and potential risks 

• Experience working in the non-profit or charitable sector 

• Experience collaborating with a diverse range of clients, such as non-profit organisations, county councils, corporate organisations, and the Civil Service 

• Knowledge or experience in health and social care, mental health, or suicide prevention 

• Experience with design principles and accessibility in communications, ensuring materials are inclusive and user-friendly 

• Familiarity with platforms such as Eventbrite, Salesforce, SurveyMonkey, Mailchimp

• Awareness of marketing and promoting training courses 

• Experience conducting competitor research and analysing data to inform improvements and decision-making. 

Why Grassroots Suicide Prevention: 

GSP is committed to promoting a diverse and inclusive community and workplace - a place where we can all be ourselves, and each have the equal opportunity to succeed and be recognised for our unique contribution. We value the experiences, skills and perspectives of all individuals and actively encourage applications from people with diverse backgrounds. We make recruitment decisions based on applicants’ skills, experience, and knowledge, ensuring all applicants are treated fairly. 

Our employee benefits include: 

• Hybrid/Flexible working – we offer our team a split of home and office working, or fully remote working in some roles 

• Health Cash Plan and employee assistant programme offering a contribution to the costs of everyday healthcare needs (dental, optical, wellbeing) and counselling support, plus legal and financial support 

• Learning and development opportunities

• A creative, friendly and collaborative culture. 

Please note that we are looking for a start as soon as possible, so the selection process begins immediately and will close when we fill the post with the right person.

GSP is in a period of transition and development, and the post holder should be aware that their Job Description and line management may evolve to meet the future needs of the charity. 

Professional Standards Education Officer (PSEO)
£24,000 pa plus excellent benefits (£40,000 FTE)
Part-time, 3 days per week
Hybrid - mostly online working from home 
 

Are you an experienced acupuncture practitioner interested in joining the BAcC staff team in a key role that will help protect both practising acupuncturists and the public?

The Professional Standards Education Officer (PSEO) will be at the forefront of supporting BAcC members to work safely and manage the risks of their practice. You will also have a great positive impact on public protection and fostering trust across UK and global institutions in the practice of acupuncture.

This will be a varied role, involving all stages of developing and updating policy and communicating it to the membership. You will work as part of our wonderful team, alongside our Safe Practice Officer, Research and Policy Manager, and our Professional Conduct Officers. You will also act as a link with the BAcC’s insurer in-house risk and legal support and connect to professionals across other UK healthcare regulators.

As the Secretary to the Education Committee, you will support the BAcC’s newly integrated education and accreditation function and assist the Chair and committee in guiding the future of acupuncture accreditation in the UK.

It is anticipated that your time will be split approximately two days per week in the risk management and safe practice support role, and one day per week in the education support role. These two functions have great synergy; you will facilitate the key connection between the BAcC and college accreditation by transmitting risk mitigation strategies and taking college feedback on new risks to update policy.

The work will be varied and interesting and, most importantly, you will be able to make a huge and tangible difference to the community. It is an exciting time right now at the BAcC as we are transforming the way we work. We are moving from a passive repository of safe practice information to an evolving, active support service for members where they need it most. The work you do in this role will not only help other acupuncturists navigate difficult situations and avoid complaints, but it will enable them to be fully protected in the rare event that a claim or complaint comes in.

We seek candidates with:

Essential skills 

· strong written communication skills to simplify complex risk information and produce engaging content

· the ability to work independently, prioritise workload, and manage your own schedule in a mostly home-based role

Desirable skills

· experience in the provision of education at QAA level 6 or higher (including teaching or college administration)

· first-hand experience as a practitioner of acupuncture

Please see the attached Candidate Pack for the full job description.

Closing date: 12pm on 7 April 2026
Interviews will be held on 23 April 2026

Legacy and In Memory Fundraising Officer

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Acorns Children's Hospice are looking for a Legacy and In-Memory Officer to develop and implement a marketing programme to grow and maximise gifts in wills and in memory/tribute fund giving. 

About the Role

At Acorns Children’s Hospice we offer specialist palliative care and support for children and their families across the West Midlands. We are there wherever and whenever they need us, in the hospice, community and at home. As the UK’s largest children’s hospice charity, in terms of both numbers of children and families supported, and annual expenditure on our care work- we need to raise more than £14 million each year to run and support our care services.

As Legacy and In Memory Officer, you will:

• Support the delivery of a legacy marketing programme to increase awareness, consideration, and pledges of gifts in wills
• Create compelling storytelling materials—brochures, case studies, videos, web content—to highlight the importance of gifts in wills
• Support the delivery of campaigns that encourage supporters to give in memory, including tribute funds, memorial events
• Support with the delivery of in memory stewardship events. 

About You

• Understanding of the principles of direct and relationship marketing
• Experience of delivering a legacy and/or in-memory programme
• Experience of and resilience to meeting targets and KPIs
• Awareness of the Fundraising Code and how this relates to communications with vulnerable supporters

What We Offer 

• £31,110 per annum
• 37.5 hours per week
• Hybrid role - based in nearest Acorns hospice (Walsall, Worcester or Birmingham), home working and travel to across the West Midlands
• Employee discounts from leading retailers – including the Blue Light Card
• Discounts on refurbished tech
• Health cash plan
• Gym membership and equipment discount scheme
• Bike2Work scheme - save up to 42% on bikes and equipment 
• Wellbeing, legal and financial support
• Career development through our Acorns Academy offering leadership, coaching, fundraising, clinical training and more.   
• Generous contribution to group personal pension plan (7.5%) or continuation of current NHS pension scheme
• NHS pension scheme life assurance or Acorns group life assurance scheme
• Annual leave entitlement increases with length of service 

Interviews are scheduled to be held on 21 April

You need to be eligible to work in the UK to be considered for this role. We are committed to safeguarding children and vulnerable adults and therefore any successful candidate will be asked to provide two satisfactory references.

As a UNICEF Gold Rights Respecting organisation, we are committed to ensuring that the United Nations Convention for the Rights of the Child is embedded into both culture and practice within the organisation. As an employee you will be a Duty Bearer for Children’s Rights and support all children to be Rights Holders.

Find out about our culture, career development, benefits and more here: Why Work for Acorns?

Job description 

Job Title:  Caseworker 

Reports to:   TBC 

Line Reports: N/A 

Location:   Flexible - hybrid 2 days a week from one of our offices 

Salary:  £29,000 - £32,000 (London)  ; £26,500 - £29,500 (outside London)  

Hours:  37.5 hours per week, with occasional evening/weekend work (TOIL provided) 

Contract:  Permanent 

Language requirements: Fluency in English essential.

Travel:  Expectations of travel between BB locations for in person meetings and events 

Overall purpose: 

Breaking Barriers exists to support refugees and people from forced migration backgrounds into meaningful employment. 

The Client Caseworker is integral to delivering that mission. Acting as a client’s primary point of support, you will lead and coordinate their progression toward employment — whether through language development, requalification, training or direct employability support. 

This role requires someone who can take ownership of client journeys, drive forward action plans, and deliver both one-to-one and group-based support that moves clients closer to work. Caseworkers may initially focus more heavily on one pathway area, but the role is designed to provide integrated, cross-programme support over time. 

Collaboration across programme teams is essential to ensure clients experience seamless, joined-up services and consistent progression.Your contributions are valued, and you can make a meaningful impact on people’s lives. 

Key responsibilities: 

1. Client casework and support 

• Manage a caseload of clients, providing structured one-to-one support in person and online. 

• Conduct holistic assessments to understand clients’ qualifications, skills, language levels, aspirations and barriers. 

• Co-create clear, outcome-focused action plans aligned to sustainable employment. 

• Drive forward client progression across relevant pathways, including: 

• Employment readiness and job search 

• CV development, applications and interview preparation 

• Professional requalification and accreditation routes 

• English language progression 

• Sector-specific training or volunteering 

• Deliver group sessions to help clients build knowledge and skills in a supportive peer-learning environment. 

• Maintain regular contact to monitor progress, adjust support and maintain accountability. 

• Identify and address barriers to progression, advocating where appropriate. 

• Safeguard clients appropriately and escalate concerns in line with policy. 

• Refer and signpost to additional support services where required. 

2. Stakeholder and volunteer engagement 

• Engage with stakeholders and partners to develop networks and identify job, training, education and work experience opportunities for clients. 

• Support outreach initiatives by developing and maintaining relationships with partners (e.g. referral partners, training providers, employers and professional bodies) 

• Advocate on behalf of clients to address specific barriers to employment or accreditation. 

• Collaborate with colleagues responsible for employer and partner engagement to match clients to appropriate opportunities. 

• Liaise with volunteers to source additional expertise and mentoring opportunities for clients. 

• Represent Breaking Barriers at occasional events or meetings as required. 

3. Monitoring, Reporting & Administration 

• Maintain accurate, timely and detailed client records on the CRM system. 

• Track and report on client progression against agreed milestones and KPIs. 

• Ensure documentation and evidence are completed in line with reporting requirements. 

• Complete enrolment and administrative processes efficiently. 

• Support monitoring and evaluation processes to inform service improvement. 

4. Cross-Organisational Collaboration & Integrated Working 

• Work closely with colleagues across all functions to ensure seamless client journeys, aligning support, avoiding duplication and maintaining clarity of progression plans. 

• Share knowledge of sector pathways, labour market developments and client trends to inform service development and team learning. 

• Contribute to service development as the service redesign evolves.

• Participate actively in team meetings, case reviews, reflective practice sessions, appraisals and inductions, contributing to strong team relationships and continuous service improvement. 

• Take advantage of training and development opportunities to build new skills and share knowledge across teams. 

• Foster a collaborative, solution-focused team culture. 

Person specification: 

Essential Criteria 

Experience 

• Experience providing one-to-one advice, guidance or support, ideally within employability, education, refugee support or a related field 

• Experience delivering or co-facilitating group sessions, workshops or training. 

• Experience working toward defined targets, outcomes or deadlines in a structured environment. 

• Understanding of barriers faced by refugees and people from forced migration backgrounds in accessing employment. 

• Experience maintaining accurate records, whether using a database, CRM or equivalent system. 

• Understanding of safeguarding principles and how to respond appropriately to concerns. 

Essential Skills & Abilities 

• Ability to support people in planning and taking steps toward a goal, with clarity and follow-through. 

• Comfortable facilitating groups and engaging diverse audiences. 

• Strong interpersonal skills and ability to build trust with people from varied backgrounds. 

• Good organisational skills and ability to manage multiple priorities. 

• Proactive and solution-focused approach to problem-solving. 

• Clear written and verbal communication skills. 

• Able to work collaboratively across teams and with external partners or stakeholders. 

• Attention to detail and administrative accuracy. 

• Adaptable and open to working in an evolving service environment. 

Desirable Experience 

• Lived experience of seeking sanctuary or forced migration to the UK. 

• Experience in refugee support, employment services, education or a related field. 

• Familiarity with UK labour market pathways, sector training routes or professional requalification processes. 

• Experience working alongside volunteers, mentors or external partners. 

• Ability to speak an additional language relevant to the client group. 

Other Requirements 

• Commitment to Breaking Barriers’ mission and values. 

• Eligibility to work in the UK. 

• Willingness to travel between offices and partner locations as required. 

• Occasional evening or weekend work (TOIL provided). 

If you meet most, but not all of the criteria, we’d still like to hear from you! 

Other considerations: 

• As part of our safeguarding commitment to our clients, we carry out pre-employment checks to ensure that successful applicants are suitable to work with adults at risk. These include criminal record disclosure, obtaining references and verifying a candidate’s identity and right to work in the UK 

• Breaking Barriers is committed to protecting an adult’s right to live in safety, free from abuse and neglect and for their views, wishes and beliefs to be fully taken into account when deciding action 

• We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of age, disability, gender reassignment, sex, sexual orientation, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief 

• Breaking Barriers particularly welcomes applicants with experience of seeking asylum and/or a refugee background 

• Some travel between our different areas of operation will be required

IT Support Analyst (1st & 2nd Line Support)

Salary: 24,600

Location: Birmingham - Hybrid (with some remote working)

Permanent, Full Time – 35 hours per week

Closing date Wednesday 1st April 2026

We’re passionate about making a positive difference. We’re looking for an IT Support Analyst to join our IT team. In this role you will provide 1st and 2nd line technical support across our IT and telephony systems, helping colleagues resolve issues efficiently and ensuring our technology runs smoothly. This position is ideal for someone with existing IT support experience or a recent IT-related qualification who is eager to develop their skills further.

What will you be doing as an IT Support Analyst?

In this varied role and hands-on, you will support a wide range of IT operations, including:

· Responding to IT queries from colleagues and providing helpful, timely support

· Troubleshooting issues across software, hardware, networks, and business system

· Supporting our Webchat and Telephony systems

· Managing user accounts, passwords, permissions and access rights

· Producing and maintaining documentation and help guides for users

· Help deliver IT projects and carry out daily system checks to ensure optimal performance

Experience you will need

· Experience working in an IT support role or a recent IT-related degree

· Knowledge of Microsoft technology stack, Windows 10 or above, Active Directory, The Microsoft 365 platform including Exchange Online, Teams and Intune  

· Telephony Systems 

· Strong customer service skills and the ability to communicate clearly with users

· Good problem-solving skills, attention to detail and the ability to prioritise tasks under pressure

Experience in the following areas would be helpful, but not essential

· Zero Trust Network solutions

· Network Troubleshooting 

If you’re someone who is self motivated, enthusiastic, proactive, keen to learn and adaptable to new technologies along with being a strong team player who can build positive relationships then we’d love to hear from you!

What We Offer

We believe in taking care of our people, and we offer a great range of benefits, including: 

· 29 days annual leave plus bank holidays 

· A contributory pension scheme 

· Remote working arrangement with some office attendance

· Generous Life Insurance 

· Wellbeing days to support your mental health 

· A healthcare cashback scheme 

· Access to an Employee Assistance Programme

· Working outside the UK (up to 30 days in a 12-month period)

· Free on-site gym

· Enhanced maternity pay 

If you need any adjustments to help you perform at your best during the recruitment process, please contact us and we’ll be happy to discuss them.

Important Information

Interviews will be held on site at our Birmingham office (Fiveways)

We may close this role early if we receive a high number of applications, so please apply as soon as possible.

We will only use the data you supply to us for recruitment purposes, and it will be held for twelve months. For further details, please see our Privacy Notice for Job Applicants on our vacancies page.

Our Commitment to Inclusion

We take diversity seriously and are committed to creating a workplace that reflects the communities we serve. Our values: ‘We put people first, We support each other, We solve problems’ underpin our vision to be a place where everyone feels welcome, respected, and empowered to bring their authentic selves to work.

We use a blind recruitment system to ensure fairness. Personal details such as name, address, gender, ethnicity, sexual orientation, or educational institution remain hidden until shortlisting is complete. We warmly welcome applications from all backgrounds.