Community manager volunteer roles in morden, greater london

Job description

We need dedicated volunteers to work at our Tooting store. If you have a passion for fashion (especially second-hand), amazing customer service skills and you are keen to learn new skills, then this opportunity is for you. As a volunteer you will also be involved in receiving, sorting, steaming, and pricing our lovely donations, serving at the till, and using your creativity to create displays around the shop. Training will be provided. As a volunteer, you will be helping to raise money for the Octavia Foundation and support the work we do in the local community.

About Octavia Foundation Shops

We are Octavia. Founded by the Victorian philanthropist Octavia Hill in the 1860s, our work today covers three areas: homes, support, and care. We provide Londoners with quality, affordable housing, allowing many people to remain in the city who otherwise would have been priced out. We empower people, connecting them with opportunities for a better life. And we look after the elderly and vulnerable, with tailored and personalized care. We are for hope, for communities, and for connections. For the common good.

What are we looking for?

We are looking for friendly volunteers who adhere to our values of being reliable, respectful, responsible, and resourceful. You will be a good team member who we can expect to volunteer in our shops for a minimum of 4 hours a week.

Practical Considerations
We do reimburse Travel and Lunch expenses in line with our policy.

Job Type: Volunteer

Pay: n/a

Benefits:

• Travel Expenses claimable
• Store discount

Flexible language requirement:

• English not required

Schedule:

• Day shift
• Monday to Friday
• Weekend availability
• Weekends only

Work Location: In person

FCCT are looking for volunteers of the Catholic faith to play a supportive role by actively mentoring young offenders (aged 15-30 in HMP/YOI Feltham) and to offer support under the ‘7 pathways to Reducing Reoffending’:

FCCT offer support under the seven pathways to reducing reoffending, including signposting to relevant organisations:

• Accommodation
• Education, Training and Employment (ETE)
• Health
• Drug and Alcohol Misuse
• Finance, Benefits and Debts
• Children & Families
• Attitudes, Thinking and Behaviour
• Faith

Our aim is to help young people overcome hardships and make the positive transition back into wider society and to help to reduce reoffending rates.

Scope of Volunteer Main Role and Duties (not exhaustive):

Mentoring Arm:

1. Work through a ‘Discharge List’ systematically, cross referencing with the Operations Manager, so as not to duplicate any work or contact with the young people (primarily of Catholic faith).
2. Hand out and (where needed) help complete ‘Questionnaires’ given to young people from the ‘Discharge List’, in order to ascertain what type of job or education sector the young person would be interested in going into. Forms to be given to the Operations Manager afterwards.
3. Follow up with a one-to-one session – register the young person to the FCCT programme and completing relevant paperwork, which will include our ‘Client Profile Form’ and ‘Consent Form’.
4. Update a shared ‘Client Spreadsheet’ which will be used to capture data information, as to the young people that FCCT are engaging with.
5. If required, identify relevant Churches etc for the young people to attend post release and contact said religious establishments, to understand their referral criteria and then make relevant referrals, where required.
6. Collect testimonials from the young people in relation to the support FCCT have offered them.
7. Mentoring of young people 
8. Make or facilitate family contacts for resettlement purposes, in relation to the young people.

We are looking for individuals who demonstrate the following attributes:

• Commitment: Shows commitment to the organisation, its values and its clients, understanding that the building of trust and consistency is key, in terms of the clientele FCCT work with.
• Communication: Communicates well both verbally and in writing. An ability to communicate effectively with young people would also be an added benefit.
• Resilience: Demonstrates patience and understanding in the face of challenges.
• Professionalism: Complies with all FCCT policies and procedures, particularly regarding Safeguarding, GDPR etc.
• Non-judgemental: Demonstrates empathy and openness and does not impose personal values or conscious or unconscious bias.
• Solution focused: Can help to identify issues and meets challenges with optimism and offers solutions, seeing them as an opportunity to learn.

Training and Support

We will provide all the necessary training. Training will be provided on an ongoing basis and volunteers will be given a full induction of the organisation and how the projects run.

Time Required

FCCT ask for a minimum of 8 hours a month. Due to the flexibility of the role, the hours can be distributed over different days between the core hours of 9am - 5pm, including Sundays. We are for a commitment of at least a year with the project, due to the flexibility of the role.

Benefits for Mentors Include

Volunteer Expenses will be paid

Training given, which includes modules such as an Introduction to Mentoring, The Criminal Justice System, Communication Skills etc

FCCT staff can provide references for other job/opportunities

Client front-facing work with people with complex needs

Liaison with statutory agencies within the prison

Liaison with community organisations

Liaison with other volunteers

Student Placements

Job description

We need dedicated volunteers to work at our Finchley Road store. If you have a passion for fashion (especially second-hand), amazing customer service skills and you are keen to learn new skills, then this opportunity is for you. As a volunteer you will also be involved in receiving, sorting, steaming, and pricing our lovely donations, serving at the till, and using your creativity to create displays around the shop. Training will be provided. As a volunteer, you will be helping to raise money for the Octavia Foundation and support the work we do in the local community.

About Octavia Foundation Shops

We are Octavia. Founded by the Victorian philanthropist Octavia Hill in the 1860s, our work today covers three areas: homes, support, and care. We provide Londoners with quality, affordable housing, allowing many people to remain in the city who otherwise would have been priced out. We empower people, connecting them with opportunities for a better life. And we look after the elderly and vulnerable, with tailored and personalized care. We are for hope, for communities, and for connections. For the common good.

What are we looking for?

We are looking for friendly volunteers who adhere to our values of being reliable, respectful, responsible, and resourceful. You will be a good team member who we can expect to volunteer in our shops for a minimum of 4 hours a week.

Practical Considerations
We do reimburse Travel and Lunch expenses in line with our policy.

Job Type: Volunteer

Pay: n/a

Benefits:

• Travel Expenses claimable
• Store discount

Flexible language requirement:

• English not required

Schedule:

• Day shift
• Monday to Friday
• Weekend availability
• Weekends only

Work Location: In person

Job description

We need dedicated volunteers to work at our Askew Road store. If you have a passion for fashion (especially second-hand), amazing customer service skills and you are keen to learn new skills, then this opportunity is for you. As a volunteer you will also be involved in receiving, sorting, steaming, and pricing our lovely donations, serving at the till, and using your creativity to create displays around the shop. Training will be provided. As a volunteer, you will be helping to raise money for the Octavia Foundation and support the work we do in the local community.

About Octavia Foundation Shops

We are Octavia. Founded by the Victorian philanthropist Octavia Hill in the 1860s, our work today covers three areas: homes, support, and care. We provide Londoners with quality, affordable housing, allowing many people to remain in the city who otherwise would have been priced out. We empower people, connecting them with opportunities for a better life. And we look after the elderly and vulnerable, with tailored and personalized care. We are for hope, for communities, and for connections. For the common good.

What are we looking for?

We are looking for friendly volunteers who adhere to our values of being reliable, respectful, responsible, and resourceful. You will be a good team member who we can expect to volunteer in our shops for a minimum of 4 hours a week.

Practical Considerations
We do reimburse Travel and Lunch expenses in line with our policy.

Job Type: Volunteer

Pay: n/a

Benefits:

• Travel Expenses claimable
• Store discount

Flexible language requirement:

• English not required

Schedule:

• Day shift
• Monday to Friday
• Weekend availability
• Weekends only

Work Location: In person

Job description

We need dedicated volunteers to work at our Fulham Road store. If you have a passion for fashion (especially second-hand), amazing customer service skills and you are keen to learn new skills, then this opportunity is for you. As a volunteer you will also be involved in receiving, sorting, steaming, and pricing our lovely donations, serving at the till, and using your creativity to create displays around the shop. Training will be provided. As a volunteer, you will be helping to raise money for the Octavia Foundation and support the work we do in the local community.

About Octavia Foundation Shops

We are Octavia. Founded by the Victorian philanthropist Octavia Hill in the 1860s, our work today covers three areas: homes, support, and care. We provide Londoners with quality, affordable housing, allowing many people to remain in the city who otherwise would have been priced out. We empower people, connecting them with opportunities for a better life. And we look after the elderly and vulnerable, with tailored and personalized care. We are for hope, for communities, and for connections. For the common good.

What are we looking for?

We are looking for friendly volunteers who adhere to our values of being reliable, respectful, responsible, and resourceful. You will be a good team member who we can expect to volunteer in our shops for a minimum of 4 hours a week.

Practical Considerations
We do reimburse Travel and Lunch expenses in line with our policy.

Job Type: Volunteer

Pay: n/a

Benefits:

• Travel Expenses claimable
• Store discount

Flexible language requirement:

• English not required

Schedule:

• Day shift
• Monday to Friday
• Weekend availability
• Weekends only

Work Location: In person

Position Overview:
The Programme Lead oversees the strategic delivery of a multi-project programme focused on enhancing employability and skills development for target populations. This role ensures alignment with organisational and community goals, driving initiatives that reduce skills gaps, improve workforce readiness, and foster partnerships with employers and training providers. Reporting to the Programme Manager, the Programme Lead manages a team of project specialists and coordinators, ensuring seamless execution of programme activities and measurable impact.

Key Responsibilities:

1. Programme Leadership:

   • Lead the end-to-end employability and skills development programme delivery, ensuring alignment with strategic objectives.

   • Mentor and manage project specialists and coordinators, assigning tasks tied to programme milestones such as training workshops, employer partnerships, and participant assessments.

2. Stakeholder Collaboration:

   • Build and maintain relationships with employers, educational institutions, government agencies, and community organisations to align programme outcomes with labour market needs.

   • Act as the primary point of contact for external partners, ensuring their requirements (e.g., hiring criteria, certification standards) are integrated into programme design.

3. Programme Design & Delivery:

   • Oversee the development of training curricula, mentorship initiatives, and job placement strategies tailored to diverse participant groups (e.g., youth, career changers).

   • Monitor participant progress and employment outcomes, using data to refine programme effectiveness.

4. Risk & Compliance Management:

   • Identify barriers to participant success (e.g., accessibility, resource gaps) and escalate systemic challenges to the Programme Manager with actionable solutions.

1. Reporting & Communication:

   • Track and report on key metrics such as participant engagement, skill acquisition rates, and post-programme employment status.

   • Prepare updates for senior leadership and stakeholders to demonstrate programme impact.

2. Process Improvement:

   • Implement feedback loops with participants and partners to continuously enhance programme quality.

   • Promote best practices in adult education, vocational training, and equity-focused initiatives.

Required Qualifications:

• Education: Bachelor’s degree in Education, Social Work, Human Resources, or a related field.

• Experience:

  • 3–5 years managing employability, workforce development, or adult education programmes.

  • Proven experience leading teams and collaborating with cross-sector stakeholders.

• Skills:

  • Strong understanding of labour market trends and barriers to employment.

  • Ability to design inclusive, participant-centric programmes.

  • Proficiency in data analysis tools (e.g., Excel, CRM systems) and project management software.

  • Exceptional communication skills for engaging diverse audiences.

• Certifications: Certifications in programme management (e.g., PgMP), career coaching, or adult education are advantageous.
  
   

  The Professional Development Programme with Quilombo UK is a 16-week UNPAID opportunity that requires a minimum commitment of 12 hours per week, Monday to Friday.

  QUILOMBO UK is dedicated to fostering an inclusive workplace environment that values diversity and promotes equality for all employees. As part of our commitment to upholding these principles, we adhere to the guidelines outlined in the Equality Act 2010. We firmly believe in creating a workplace where all individuals are respected and treated fairly. Discrimination of any kind will not be tolerated.

Job description

We need dedicated volunteers to work at our South Kensington store. If you have a passion for fashion (especially second-hand), amazing customer service skills and you are keen to learn new skills, then this opportunity is for you. As a volunteer you will also be involved in receiving, sorting, steaming, and pricing our lovely donations, serving at the till, and using your creativity to create displays around the shop. Training will be provided. As a volunteer, you will be helping to raise money for the Octavia Foundation and support the work we do in the local community.

About Octavia Foundation Shops

We are Octavia. Founded by the Victorian philanthropist Octavia Hill in the 1860s, our work today covers three areas: homes, support, and care. We provide Londoners with quality, affordable housing, allowing many people to remain in the city who otherwise would have been priced out. We empower people, connecting them with opportunities for a better life. And we look after the elderly and vulnerable, with tailored and personalized care. We are for hope, for communities, and for connections. For the common good.

What are we looking for?

We are looking for friendly volunteers who adhere to our values of being reliable, respectful, responsible, and resourceful. You will be a good team member who we can expect to volunteer in our shops for a minimum of 4 hours a week.

Practical Considerations
We do reimburse Travel and Lunch expenses in line with our policy.

Job Type: Volunteer

Pay: n/a

Benefits:

• Travel Expenses claimable
• Store discount

Flexible language requirement:

• English not required

Schedule:

• Day shift
• Monday to Friday
• Weekend availability
• Weekends only

Work Location: In person

MUSLIM VOLUNTEER MENTOR

Can you offer your support to a young person via mentoring?

FCCT are looking for volunteers to play a supportive role by actively mentoring young offenders (aged 15-30 in HMP/YOI Feltham) and to offer support under the ‘7 pathways to Reducing Reoffending’:

FCCT offer support under the seven pathways to reducing reoffending including signposting to relevant organisations:

• Accommodation
• Education, Training and Employment (ETE)
• Health
• Drug and Alcohol Misuse
• Finance, Benefits and Debts
• Children & Families
• Attitudes, Thinking and Behaviour.

Our aim is to help young people overcome hardships and make the positive transition back into wider society and to help to reduce reoffending rates.

Scope of Volunteer Main Role and Duties (not exhaustive):

Mentoring Arm:

1. Work through a ‘Discharge List’ systematically, cross referencing with the Operations Manager, so as not to duplicate any work or contact with the young people (primarily of Muslim faith).
2. Hand out and (where needed) help complete ‘Survey Questionnaires’ given to young people from the ‘Discharge List’, in order to ascertain what type of job or education sector the young person would be interested in going into. Forms to be given to the Operations Manager afterwards.
3. Follow up with a one-to-one session – register the young person to the FCCT programme and completing relevant paperwork, which will include our ‘Client Profile Form’ and ‘Consent Form’.
4. Update a shared ‘Client Spreadsheet’ which will be used to capture data information, as to the young people that FCCT are engaging with.
5. Identify relevant Mosques etc for the young people to attend post release and contact said religious establishments, to understand their referral criteria and then make relevant referrals, where required.
6. Collect testimonials from the young people in relation to the support FCCT have offered them.
7. Mentoring of young people 
8. Make or facilitate family contacts for resettlement purposes, in relation to the young people.

We are looking for individuals who demonstrate the following attributes:

• Commitment: Shows commitment to the organisation, its values and its clients, understanding that the building of trust and consistency is key, in terms of the clientele FCCT work with.
• Communication: Communicates well both verbally and in writing. An ability to communicate effectively with young people would also be an added benefit.
• Resilience: Demonstrates patience and understanding in the face of challenges.
• Professionalism: Complies with all FCCT policies and procedures, particularly regarding Safeguarding, GDPR etc.
• Non-judgemental: Demonstrates empathy and openness and does not impose personal values or conscious or unconscious bias.
• Solution focused: Can help to identify issues and meets challenges with optimism and offers solutions, seeing them as an opportunity to learn.

Training and Support

We will provide all the necessary training. Training will be provided on an ongoing basis and volunteers will be given a full induction of the organisation and how the projects run. Volunteer expenses will be paid.

Time Required

FCCT ask for a minimum of 8 hours a month. Due to the flexibility of the role, the hours can be distributed over different days between the core hours of 9am - 5pm, including Sundays.

Benefits for Mentors Include

Volunteer Expenses will be paid

Training given, which includes modules such as an Introduction to Mentoring, The Criminal Justice System, Communication Skills etc

FCCT staff can provide references for other job/opportunities

Client front-facing work with people with complex needs

Liaison with statutory agencies within the prison

Liaison with community organisations

Liaison with other volunteers

Student Placements

We are currently recruiting for a Fundraisers for our newly formed not for profit which provides fully qualified mental assistance dogs for those in need across Northamptonshire.

Ideally this would be a great role for someone who looking to gain some experience having been out of the business for a while and looking for someone to grow with us or someone is newly qualified in this area

You will have the platform to take control and create your own success story.

Essential to the role

ü  Enhanced Disclosure and Barring Service (DBS) check

ü  Satisfactory references

ü  Has working knowledge of word, Outlook

Desirable

ü  Educated to GCSE level with English and Maths

Role and Responsibilities

· Have experience of fundraising would be ideal.

· Must have strong verbal and written communications skills.

· You will be measured against agreed key performance indicators.

· You should be able to work with all other areas of the organisation from volunteers fundraising, to corporate functions.

· Strong time management skills and manage own administration with a keen eye for attention to detail.

· Be honest, reliable and knowledgeable about our services and how we support the local community.

The board of trustees are jointly and severally responsible for the overall governance and strategic direction of the Farm, it’s financial health, probity of its activities, developing the organisation’s aims, objectives and goals in accordance with the governing document and legal and regulatory guidelines.
All trustees should be aware of, and understand, their individual and collective responsibilities, and should not be overly reliant on one or more individual trustees in any particular aspect of the governance of the charity. For example, all trustees should be able to read the financial accounts.

THE ROLE

Main Responsibilities

· To ensure that the charity, and its representatives, function within all legal and regulatory requirements applicable, and in line with the organisation’s governing document, continually striving for best practice in governance.

· To maintain the fiduciary duty invested in the position, undertaking such duties in a way that adds to public confidence and trust in the charity.

· To take appropriate professional advice in all matters where there may be a material risk to the charity, or where the trustees may be in breach of their duties.

· To determine the overall direction and development of the charity through good governance and clear strategic planning.

· To avoid any personal conflict of interest.

· To manage and use the resources of the charity so as to optimise its potential.

· To ensure that robust systems are in place for internal financial control and the protection of the charity’s funds and assets.

· To undergo a thorough induction upon appointment and ongoing training to remain alert to, and aware of, their duties and responsibilities, and of the environment in which they operate.

· To achieve the purpose of the charity and to pursue the charitable objects, and provide public benefit.

Main Duties

• Ensuring the charity complies with legislative and regulatory requirements, and acts within the confines of its governing document and in furtherance to the charitable objects.
• Acting in the best interest of the charity, beneficiaries and future beneficiaries at all times.
• Promoting and developing the charity in order for it to grow and maintain its public benefit and recognising the situation when it may be more appropriate to wind the charity up where there is no longer a need for the charity to provide the services it does or because the charitable objects are no longer relevant to contemporary social situations.
• Maintaining sound financial management and control of the charity’s resources.
• Ensuring a fully effective and appropriate system for the recruitment, appointment and monitoring of the work and activities of the General Manager and, where applicable, other members of the senior management team.
• Ensuring the effective and efficient administration of the charity and its resources, striving for best practice in good governance.
• Acting as a counter-signatory on charity cheques (including any electronic transactions) and any applications for funds.
• To maintain absolute confidentiality about all aspects of the trustees’ business, bearing in mind the over-riding legal obligations placed upon trustees.

PERSONAL SPECIFICATION

• An understanding and acceptance of the legal duties, responsibilities and liabilities of trusteeship.
• Good independent judgment
• Strong communication
• Friendly and approachable
• Knowledge of and interest in animals and community farms is desirable.  
• Candidates who are local are desirable, but it is essential that you are able to travel to the farm for meetings, events and the odd day of volunteering.

ABOUT DEEN CITY FARM
Deen City Farm and Riding School is an urban farm with an educational focus in the heart of the London Borough of Merton. With over 60,000 visitors a year, our five-acre site includes a farmyard, gardens, riding school, shop, café and small playground. As well as welcoming visitors who want to meet the animals and enjoy the setting, we also work with local schools and community groups to fulfil our charitable aim of improving the lives of everyone in the community. Volunteering is at the heart of the project and we also provide a work experience programme.
Deen City Farm is a limited company as well as a registered charity.

Brent Foodbank are seeking to recruit two trustees - one to act as our Fundraising Lead, with the other supporting the work of the Board of Trustees more generally to support the food bank to meet its core purpose.

What will you be doing?

General Trustee Key responsibilities:

• As board members, we work to set a long-term strategy for Brent Foodbank, defining clear objectives and milestones to be monitored and refined.
• Managing Brent Foodbank’s resources responsibly, including ensuring the charity’s assets are used only to carry out its purpose, avoid undue risk and not over-commit the charity.
• Ensure appropriate financial plans are in place for future budget allocations as well as ensuring that the charity is accountable, actively complying with statutory accounting and reporting requirements and the law.
• Adhering to best practice for governance of the Foodbank’s assets and staff.
• Ensure the Foodbank has appropriate procedures in place to comply with current legislation and best practice, including - employment, health and safety, safeguarding, equal opportunities and GDPR/data protection compliance.
• Ensure the Foodbank treats all its Clients with dignity and respect taking account of the diversity of our Clients.
• Acting with reasonable care and skill.
• Seeking to promote Brent Foodbank in the community. Acting as an ambassador for Brent Foodbank, promoting Brent Foodbank widely, for instance, on social media to our stakeholders, including: our Clients, Volunteers and potential funders/donors.

Note that if a Trustee becomes involved in making a Gift Aid claim for the Foodbank, a fit and proper person referral would be required.

Fundraising Lead Trustee Key responsibilities (in addition to the above):

• To work alongside the Treasurer and the rest of the Board to plan what level of funds are required to be generated to ensure the effective running of the charity.
• To work alongside the Trustee Board to ensure that any grants are sought and written with the purpose of meeting the charity's vision and objectives.
• To pilot the organisation of a fundraising sub-committee and lead on local fund-raising opportunities to support the running of the charity, including incorporating national Trussell fundraising campaigns/events throughout the year.
• To oversee, with operational management support, the writing of high-quality grant applications that align with the charity's vision and objectives.
• Regularly communicate with the rest of the Trustee Board via Trustee meetings or any other communication of any relevant information and/or developments regarding fundraising or grant applications.

What are we looking for?

The role involves acting as a charity trustee to set the strategic direction for the food bank.  Providing good governance, ensuring that the food bank meets its objectives and fulfils its charitable purpose.  Ensuring the food bank operates within its budget and in compliance with its charity, legal and operational goals.

Trustees are required to comply with the food bank’s governing documents, charity law and other relevant laws. They must act in the food bank’s best interests, including deciding what will best enable the charity to carry out its purpose, as well as making informed decisions to support food bank staff in achieving the vision/objectives of the food bank and ensuring there is a good relationship between the Trustee Board, food bank staff, and our stakeholders including: volunteers, our clients, funders, donors and the community in Brent.

Brent Foodbank are seeking to recruit Trustees with an interest in helping others, who are willing to uphold the food bank’s values, and who can bring life experience to the board of trustees. We are looking for people who want to help their local community and work towards the eradication of food poverty whilst supporting the food bank to continue to provide emergency food to people who find themselves in crisis. Our ideal candidates would demonstrate:

• A commitment to the work of Brent Foodbank.
• A knowledge and passion for your local community.
• Passion for our vision and goals.
• Excellent communication and collaboration skills.
• Willingness to actively participate in discussions concerning needs of the foodbank’s beneficiaries, staff, and the trustee board.
• Independent judgement and ability to think strategically.
• Able to work effectively as part of a trustee team, contributing and considering others’ views.
• Able to commit the time and effort required.
• Bring relevant capabilities that help the board perform its role effectively and achieve the food bank's vision.
• Understanding and commitment to principles of equality, equity, diversity and inclusion.

The food bank would particularly welcome applications from those with experience in one (or more) of the following areas: 

• Serving on a board of trustees or committee
• Strategy development
• Working or volunteering in a fundraising role
• Designing or organising events
• Grant writing

What difference will you make?

By supporting the governance of the food bank, you are part of a team providing a vital holistic support function in your local community, ensuring a dignified experience to anyone visiting or anyone who comes into contact with Brent Foodbank.

Healthwatch Haringey is the independent ‘people’s champion’ for health and social
care in the London Borough of Haringey.

We actively seek out the views of the public and patients on all matters relating to
health and social care, e.g. their experience in hospital, interim care, at the GP or
dentist, and collate those together to produce impact statements and reports.

With this evidence we seek to campaign for and change for the better the way
health and social care services are designed, delivered, and improved.

We have a statutory role, as set out in the Health and Social Care Act 2012, are a
member of the London Borough of Haringey Health and Wellbeing Board and have
excellent relations with Commissioners across the borough. We also have a great
staff team who work hard to achieve the aims of Healthwatch Haringey.

While you might not have a background in health or social care, we are looking
for someone who has the transferrable skills to play a leading part in the future of
Healthwatch Haringey.

You will ensure Healthwatch Haringey is well governed with robust policies and
procedures in place, continue to establish and build constructive relationships with
Healthwatch Haringey’s key stakeholders and represent the organisation externally
whenever appropriate as one of its leading ambassadors.

As well as line managing the Healthwatch Haringey Manager, you will be responsible
for the strategic development of the organisation, the setting of priorities and the
delivery of statutory and contractual obligations.

We welcome applications from anyone who lives or works or is registered with a
GP in the London Borough of Haringey or North Central London ICS area (includes
London Boroughs of Haringey, Barnet, Enfield, Camden, and Islington). We absolutely
welcome and encourage applications from ALL sections of the community including
those from minority ethnic communities, disabled people, every gender, every age
group (over 18), and all socio-economic groups. You would be representing all
Haringey residents, but it is essential to make sure every voice is heard.

Please see the Person Specification in the recruitment pack on page 10 for more details and how to apply on
page 12.

We look forward to receiving your application. Thank you.

Who they are

Citizens Advice Richmond is a local charity that has helped the people of Richmond since 1940. They offer generalist advice on any issue and specialist debt advice. Citizens Advice Richmond is a member of the national Citizens Advice service, a network of around 300 local advice centres.

The role: What will you do?

● Complete an induction for your role.

● Maintain an awareness of how the local Citizens Advice is operating.

● Plan the board meetings, including the dates and the agenda, with the Company/Charity Secretary and the Chief Officer.

● Read papers for board meetings and attend six board meetings per year.

● Facilitate the trustee board meetings by leading the meeting, ensuring that agenda items are discussed, enabling all members to contribute their views and take part, and seeking clarification where necessary.

● Ensure that decisions and actions taken at board meetings are carried out.

● Ensure that the board decisions are made within the remit of the Citizens Advice membership agreement, governing documents, and policies.

● Monitor attendance and commitment of all trustees.

● Provide or arrange training or support for trustees if needed.

● With other trustees and the Chief Officer, recruit a trustee board with a diverse range of skills, experience, and knowledge, with an aim to promote trusteeship to underrepresented groups that represent the community.

● Ensure that all trustees receive an induction and the training needed for them to fulfil their role.

● Be proactive in recruiting successors to key positions such as Chair, Treasurer, etc.

● Arrange or provide support and supervision for the Chief Officer, including an annual appraisal.

● Together with the Treasurer, ensure proper management and control of local Citizens Advice finances.

● Together with the Chief Officer, represent the local Citizens Advice in relationships with funders or potential funders, at local events, and in the community.

● Work together with all trustees to ensure that the board can:

♦ Set policy and strategy direction, set targets, and evaluate the performance of Citizens Advice Richmond.

♦ Monitor the financial position of Citizens Advice Richmond, ensuring that it operates within its means and objectives, and ensuring there are clear lines of accountability for day-to-day financial management.

♦ Monitor whether Citizens Advice Richmond complies with its governing document and meets the required standards.

♦ Seek the views of all sections of the community and monitor how well the service meets the needs of the local community.

♦ Ensure the service plans for the recruitment and turnover of staff and volunteers.

♦ Review their own work and how effectively they operate, including action for improvement.

♦ Work on specific projects to further the strategic objectives of Citizens Advice Richmond.

What’s in it for you?

● Make a positive impact for people in your local area by ensuring the local Citizens Advice is sustainable and meeting the needs of the community.

● Meet people and build relationships with trustees, staff, and other volunteers.

● Build on your governance, leadership, and strategy skills.

● Increase your employability.

And they will reimburse expenses too.

What do you need to have?

You’ll need to:

● Understand the type of work undertaken by a local Citizens Advice.

● Understand and accept the responsibilities and liabilities as trustees.

● Be non-judgmental and respect views, values, and cultures that are different from your own.

● Have a good basis of leadership skills.

● Be able to facilitate and lead meetings.

● Have good interpersonal skills.

● Have good listening, verbal, and written communication skills.

● Be able to exercise good independent judgment.

● Have good numeracy skills to understand accounts with the support of the Treasurer.

● Be willing to learn about and follow the Citizens Advice aims, principles, and policies, including confidentiality and data protection.

● Be willing to undertake training in your role.

How much time do you need to give?

You will need up to one day a week for the regular activities, but this will vary. Trustee boards usually meet in the evenings, and you’ll likely need to give 12-15 hours per year to attend these. Sub-committees meet quarterly and a further 4-6 hours per year are required for these.

Valuing inclusion

Their volunteers come from a range of backgrounds, and they particularly welcome applications from disabled people, people with physical or mental health conditions, LGBT+ and non-binary people, and people from Black Asian Minority Ethnic (BAME) communities

Do you have proven experience in the charity sector, preferably at senior level? Would you like to make a positive, impactful difference to the lives of our vulnerable clients by using your skills? 

What will you be doing?

We're looking for passionate and committed people to join our Board of Trustees! Ashford Place is a thriving forty-year old charity based in NW London, making a real difference in the lives of vulnerable individuals. From one-on-one guidance to engaging group activities, we focus on building resilience and improving well-being in our community. As a trustee, you'll help guide our work and ensure we remain strong and sustainable, especially during these challenging times. It’s a chance to be part of something meaningful, shaping our future while helping us continue to provide vital support in London NW2.

What are we looking for?

• Proven experience in the charity sector, preferably at senior level.
• Commitment to, and an enthusiasm for, our mission and values.
• Skills in governance, finance, legal, fundraising, risk management, and/or advocacy.
• Understanding of trustee responsibilities, including financial oversight and strategic planning.
• Collaborative mindset and excellent communication skills.
• Solutions driven
• Available

What difference will you make?

As a valued member of our board, you will play a pivotal role in shaping our vision, steering our strategic direction, and driving the success of our mission. In an increasingly competitive charitable world, your expertise and leadership will be instrumental in ensuring we continue to meet the needs of our community.

As a local charity, a significant proportion of our funding is derived from partnerships with statutory organizations. We are seeking a trustee who can strengthen our engagement within this sector, increasing our meaningful connections and identifying opportunities to secure vital funding. Your efforts will enable us to sustain and expand our impact, ensuring we can continue delivering essential services to those who rely on our work.

Before you apply

Please contact us via Reach with any questions.