Community Participation Lead Jobs

The Head of Finance will lead on budgeting, financial management and reporting and work closely with the Chief Executive to provide effective financial direction to the Treasurer and the Board of Trustees.

You will provide financial leadership overseeing all aspects of the organisation’s finances and in ensuring that it complies with relevant legislation and principles. You will be responsible for efficient policies, procedures, systems and practices to support the smooth running of the organisation and will be proactive in developing new systems and processes to meet the needs of the British Deaf Association (BDA) as it grows. As Head of Finance, you will be responsible for coordinating and managing the financial planning cycles, governance, and management reporting process as well as managing relationships with external stakeholders/advisers ensuring value for money, contractual compliance, evaluation and quality assurance processes.

With prior experience of working with charities’ accounts as well as experience of Sage accounting system used at the BDA, you will manage the Finance team and provide excellent business service and support to circa 28 staff across the UK.

As a bilingual organisation with a working language of British Sign Language (BSL) and English, we will provide BSL training for the successful candidate.

For more information about the vacancy (which is also in BSL) please see our website.

To apply, please send your CV including details of two referees and a supporting statement (no more than two sides of A4/BSL video no more than 10 minutes) outlining the reasons behind your application. This should respond closely to the person specification, showing how you meet the requirements of the role.

Our diversity monitoring form should also be completed and returned.

We encourage applications from D/deaf people.

Timetable

Closing date: Friday 10 May 12pm (noon)
Preliminary interviews: Monday 13 May 2024

Working Hours: 5, 9, 13 or 17 hours, depending on the number of assignments allocated to the post-holder. Fixed term contract. 

Location: 2 fixed hours at one of our partner schools in Liverpool, London or Manchester and 3 hours flexible and remote. 

London Salary: £15 per hour                                                                     

North West: £13.30 

ReachOut’s Youth Project Leaders are individuals who are passionate about working with young people, supporting them to reach and be confident in their potential. You may be an experienced youth worker, or have experience facilitating sessions or working with young people and leading volunteers.

An exciting opportunity has arisen in East Sussex for a highly motivated and committed Family Worker to build on a well-established commissioned service.   

About the Role:  

Kinship is the leading kinship care charity in England and Wales. We work with all kinship carers – the grandparents, siblings, aunts, uncles, and family friends who are caring for children when their parents can’t.  

We’re seeking an experienced Family Worker who is passionate about supporting kinship carers to get the right support at the right time. We are looking for someone who has the interpersonal and partnership skills to perform their role sensitively and creatively while also meeting reporting and impact requirements. The successful candidate will work collaboratively with East Sussex County Council and will share their ambition to support families to keep their children safe through support, advice and guidance.

You’ll be delivering our Kinship Connected programme offering support to special guardians and other kinship carers, providing emotional and practical support to carers in their homes and in the community over a six-month intervention cycle. You’ll also connect them with other kinship carers through peer support groups, as well as supporting to unlock community assets.   

This is a role where you’ll need to have strong boundaries and personal resilience – which we’ll also support through development and reflective practice. 

Key responsibilities include:

• Practical and emotional support to kinship carers virtually or in-person in their home or community.
• Signposting or referring to relevant national and local services.
• Liaising with other professionals and organisations.
• Attending professional meetings when the carer needs extra support (e.g. CIN. CP, family group conference, school meetings).
• Making referrals to other Kinship services such as Advice, Someone Like Me, Peer-to-Peer.

Key Dates:

• Application Deadline:       8am on 27 May 2024
• First Interview:                 w/c 3 June 2024
• Second Interview:            TBC

The application process:

We will ask you for your CV and to respond to the following six questions via the Applied platform. Please note that all answers will be viewed anonymously by reviewers and CVs will not be viewed until after this sift has happened. This is the first opportunity to demonstrate your experience and to stand out in the recruitment process. Reviewers will not see all your answers together and will be marking on the strength of the response to each question. You will have 250 words per answer.

1. a) Why you want to work for Kinship as a Project Worker in the Programmes Team;  b) How your skills and experience make you well suited for this role?
2. A big part of this role is face-to-face outreach and community engagement - how would you approach this?  Can you give an example of approaches you have used when delivering tailored support to families?
3. What are some of the challenges of delivering group-based support for kinship families? How would you mitigate those challenges to create a safe, inclusive space for kinship carers in East Sussex?
4. This is a busy and varied role, please explain how you manage casework and prioritise your workload to maintain boundaries in how you work with families in crisis.
5. Can you briefly describe a particularly challenging situation you faced in working within communities and how did you manage the situation? What was the outcome from your actions?
6. Kinship has developed a set of values which are to: Step up; Be bold; Be stronger together; Put people first. Please explain how you would demonstrate these values in this role.

Salary:  £32,000 per annum

Hours: Full time, 37 hours per week

Contract: Permanent

Are you an experienced manager with a passion for delivering high quality services to people with learning disabilities? Are you committed to working in collaboration with service users, maximising independence, self-confidence and integration in the community? If so, you may be just the person we are looking for to take lead on developing and moving forward our brand-new flagship supported living service in Brent!

This is an excellent opportunity to truly make a role your own and get involved in the project from the start, which will be supporting 10 adults with mild/moderate to severe learning disabilities, as well as additional mental and physical health needs.

You will play a pivotal ambassadorial role, spearheading Centre’s 404 service expansion into the London Brough of Brent and bringing our expertise, vision and values to families in need.

This varied and dynamic role will lead on the set up, coordination and provision of excellent person-centred care and support to service users, enabling them to live independently in their home and be supported in all aspects of day-to-day living. As Project Manager, you will oversee the development and implementation of care plans designed to provide meaningful choice and a range of activities and support to meet individual needs. You will also contribute to the development of the team and be responsible for encouraging a culture based on respect and dignity for those in need of care and support, providing supervision and clear management to a team of support workers.

The ideal candidate will have experience of leading and coaching a team supporting people with learning disabilities or another vulnerable client group. Experience of supporting people with high and complex support needs would be an advantage. In return, we offer a supportive environment in which people are encouraged to develop their skills, as part of a well-established and experienced team of managers.

Centre 404 is dedicated to staff development and supervision and we will provide a detailed induction and on-going training and support. We are also committed to safeguarding and promoting the welfare of adults at risk and we are looking to recruit people who share these values. All offers of employment are subject to an enhanced DBS check, proof of eligibility to work in the UK and two satisfactory references.

We are dedicated to providing a meaningful and rewarding work environment, as well as offering a range of perks and benefits for our staff to enjoy.

Centre 404 is an equal opportunities employer and welcomes applications from all sections of the community. Charity ref number 299889

Job purpose and key responsibilities

We are looking for a Programme Officer for our new Women Lead in Emergencies team to help us to achieve our ambition for women’s equal and meaningful participation and leadership in humanitarian and nexus programming.

You’ll support the team to deliver efficient and responsive global technical services for the confederation by managing information and administrative systems for the Women Lead in Emergences global workstream. You will coordinate with CARE offices and Women Lead project teams to keep global information updated. You will provide logistical support to CARE’s Women Lead in Emergencies Community of Practice and work with other team members to produce and curate content for our internal knowledge platforms. As this is a global team, in addition to English, you will be comfortable working in one other of the CARE global languages (Arabic, French and/or Spanish).

Why work for us?

It’s a great time to join both CARE International UK and the global Women Lead in Emergencies team as we embark on an exciting period of growth and change. CARE International UK has a new Chief Executive and a refreshed Vision 2030 strategy focused on Local and Women’s Leadership, Humanitarian Action and Climate Justice. You will be joining the Women Lead in Emergencies team at an exciting time as we expand the team to scale up our Women Lead programming with CARE offices around the world.

About you

We are looking for a programme officer who is committed to women’s rights and gender equality and is excited to learn ‘on-the-job’ in a supportive environment. You will have excellent information technology, communication and organisational skills and a good eye for detail. As this is a new role and global team, you will be motivated by working with others to set up new systems and relationships.

Participant Support and Delivery Officer

We are looking for a Participant Support and Delivery Officer to join a charity’s team at an important moment in the organisation's growth.
 

Position: Participant Support and Delivery Officer

Location: Birmingham - remote and flexible working available

Hours: Part-time (0.6FTE), 22.5 hours per week

Contract: Permanent

Salary: £25,000 per annum (pro rata)

Closing date: 9am on Monday 13th May

Interview dates: Held via Zoom or in person week beginning Monday 20th May

Company benefits: Employee Networks, Organisational Away Days, Informal meeting space such as coffee breaks and bookclub, 25 days annual leave pro rata plus bank holidays and 3 days office closure from 25 December to 1 January, Flexible working, Health and wellbeing and ongoing

About the role:

In October 2023, the organisation began delivery of Year 1 of their West Midlands based Environmental Leadership Programme in partnership with the Shropshire Wildlife Trust. The role of the Participant Support and Delivery Officer is to work closely with the programmes delivery team across the partnership on the different stages of programme recruitment, delivery and implementation – all to ensure that participants have an excellent experience with us.

Key areas of responsibility include:  

• Supporting the recruitment and onboarding of Year 2 participants in the run-up to the programme starting in October 2024 and provide a friendly point of introduction for participants onto the programme. This will include travelling to support the delivery of in-person taster and recruitment activities.
• Supporting the participants and managing their experience before, during and after programmes. This will include working with the programmes team to ensure we have collected all of the participant information we need to be able to assess the success and impact of our programmes and will include communicating with and keeping track of correspondence with participants
• Carrying out monitoring and evaluation activities and analysis of data that will help us measure and communicate our programme impact, including data collection (qualitative and quantitative) that can be used to create a programme narrative
• In Salesforce - undertaking data entry and administration including the production of basic reports and the ongoing development of simple automation that helps us streamline processes across the programme and partnership

About you:

We are looking for a fully engaged and raring-to-go Participant Support and Delivery Officer to join our team and make their mark! You will have a can-do, positive and proactive attitude that will relish the opportunities that will be provided to you in this role.

Key skills required for this role:

• You have experience of delivering timely, tailored and appropriate wrap around support for participants during the programme to ensure that they complete the programme having achieved both personal and campaign aspirations.
• You’re a team player. You develop good working relationships with young people, programme participants, colleagues, trustees, funders and stakeholders regardless of their background or seniority. You build trust and can stand in the shoes of others.
• You are process-oriented and like the detail. You love a brief, a spreadsheet, a system, and a to-do list – creating new ones and building on existing ones. You love getting through your tasks for the day, working through details at pace and to a high standard.
• You prioritise well and have excellent time management skills. You are well-organised, plan and have good attention to detail. In doing so, you manage your own time well and respect the time of others. You can juggle multiple deadlines and have experience of balancing multiple tasks and responsibilities.
• You are a strong communicator. You think about how to get your message across when you communicate, and in both written and verbal communications you are clear and concise. You are comfortable communicating in both one-to-one and group settings, online and face-to-face.
• You are ‘tech savvy.’ You are comfortable using technology to support your work and that of others. You ideally have experience with tools such as Zoom, Mural and Trello and learning environments such as Notion/ Mighty Networks, or are willing to learn how to use them with support from the team. We also use a system called Salesforce, but we’ll give you the training you need to be able to use this.
• You’re aligned with our mission. You have lived experience and/or an understanding of the critical issues surrounding equality, inclusion and diversity, including structural issues around race and class. You believe that, with the right support, everyone has the potential to achieve excellence, whatever that means for them.

To apply, please submit your CV and a supporting statement (no more than 2 pages) demonstrating clearly how your skills and experience match our person specification.

About the organisation:

The organisation exists because our decision-makers don’t reflect the society they serve. For more than a decade now, this has meant delivering programmes to support young people aged 18 – 25 from ethnically and culturally diverse backgrounds to take on leadership roles in their communities and to stand out on their employment journeys.

We recruit young people who have talent and passion and who wish to make a difference, supporting them to develop the networks, skills and confidence they need to fulfil their potential. In doing so, we open up their pathways to positions of influence in their career and their community. Over the past decade, we’ve supported nearly 5,000 young people in total, 65% of whom come from a Black, Asian or minority ethnic background, 55% of whom are the first in their family to go to university and 59% of whom identify as women.

You may also have experience in areas such as: Participant Support And Delivery Officer, Participant Support Officer, Participant Delivery Officer, Participation Engagement lead, Community Engagement lead, Participation and Community Engagement lead, Programme Development Manager etc.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

This is an exciting opportunity to provide clinical leadership and supervision to a number of therapeutic services within Richmond Borough Mind. Our developed and respected Psychotherapy and Counselling Service has been providing long-term counselling interventions to local residents since 1988. The service is self-funded and offers a range of therapies which aim to provide individuals with the support and opportunity to work through their difficulties in depth with a skilled and experienced trainee or fully qualified therapist. Sliding scale rates are offered to make sure that we are accessible to all. We also run a number of therapeutic, psychoeducational, support and peer-led one to one sessions and groups, training workshops and other activities.

We are looking for a skilled and qualified (or in advance training) counselling supervisor to provide clinical supervision, leadership, management and service development of our Psychotherapy and Counselling service. Knowledge and understanding of a number of modalities would be an asset.  Part of the role will be to help us achieve and maintain BACP or equivalent service accreditation and to grow the service.

As well as having an empathy with the core values of RB Mind, the successful applicant will be a confident and versatile communicator with outstanding relationship-building, organisational and problem-solving skills, and have the ability to provide empathy and guided support to staff, volunteer counsellors, administrators and clients. You will be supported by senior management colleagues and gain a rich experience of low, moderate and more complex cases.

Richmond Borough Mind values diversity and difference.  We welcome applicants from all sections of the community, particularly individuals with lived experience of mental health problems.

Benefits of working for RB Mind:

• 25 days annual leave plus bank holidays per year, increasing by 1 day per full year of service (up to a maximum of 30 days) [pro rata]
• Contributory pension
• Bonus 1 day of annual leave per year over the festive period [pro rata]
• Employee Assistance Programme (EAP) which includes free counselling sessions and access to a wellbeing app
• Training and personal development opportunities
• Paid time off for medical appointments
• Staff away days and socials

Salary from £ 44,093 to £ 50,000 per annum, depending on experience and qualifications

40 hours per week Monday to Friday

Fixed Term - 1 Year Maternity Cover

Balham (SW12)

Are you a Home Manager or Deputy Manager looking for your next challenge?

We have a fantastic opportunity to join St Christopher's fellowship as our new Home Manager for our children’s home in South West London. You will lead and support a professional team of staff committed to transforming young lives and creating positive outcomes. You will be supported by Deputy Managers, Team Leaders, and as well as the rest of the team.

About Us

Our vision is for every child and young person to be safe, loved and happy, to achieve their potential and have a bright future.

St Christopher's is a leading charity for children and young people. We are proud of our history of providing fostering, children's homes and innovative leaving care services across the UK & Isle of Man. We have a passionate commitment to our young people, placing them at the centre of everything we do. We provide positive life experiences for young people who are unable to sustain a placement in their parental or foster home.

We are an equal-opportunity employer keen to develop an inclusive workforce where people feel they belong.  We hope to attract applications from under- represented groups, including people from different cultures, nationalities, socioeconomic backgrounds, ages, disabilities, religions, faith, sex, orientation, childcare responsibilities, and gender-diverse identities

About the Role

We have a passionate commitment to our young people, placing them at the centre of everything we do and as the Home Manager; you will be a key player in building and extending this commitment.

You will lead and support a team; Deputy Managers, Team Leaders and Residential Workers and all committed to transforming lives and creating positive outcomes.

In addition we have an in house team of Therapists providing support to staff and young people within the home.

St Christopher’s Academy

Our 'St Christopher’s Academy' ensures our staff is continually developing. We will support you to map out your career trajectory and help you achieve your professional ambitions.

The successful candidate will have

• Level 3 Diploma in Residential Childcare and, be either working towards or has achieved Level 5 Diploma in Leadership and Management for Residential Childcare.
• Prior experience in residential children’s homes, including at least a year with staff supervision and management responsibility.
• A passion for achieving the best possible outcomes for young people.
• Excellent leadership and staff management abilities.
• Exceptional communication and interpersonal skills.
• The ability to deliver at least ‘good’ in the home’s Ofsted inspection.
• Sound business awareness and a flair for promoting the service.
• Flexibility, drive and resilience.

This role will involve some shift work plus some on call duties in the evening and at weekends. Applicants will be subject to enhanced DBS (police) checks.

In return we offer:

• Salary from £44,093 to £50,000 per annum, depending on experience and qualifications
• A friendly working environment, a fun, open and honest culture.
• 25 days holiday rising to 27 days after 3 years’ service, plus Bank Holidays, pro-rata.
• Industry Leading training programme including Young People’s right and participation, CSE, empowerment, mental health, Social Pedagogy
• Contributory pension scheme, Enhanced Maternity and Company Sick Scheme.
• BUPA Employee Assistance Programme, offering counselling, financial advice and legal support.
• Interest-free season ticket loan, cycle to work scheme, childcare vouchers.
• Discount shopping scheme, to save money at hundreds of retailers across the UK.
• Discretionary Funding Training Programs.
• Employee Awards based on performance and length of service.
• Fantastic opportunities to develop your career through our newly launched “St Christopher’s Academy”

Recruitment Process

At St Christopher’s we are committed to the safeguarding of all children and young people in our care. During the recruitment process you will be expected to complete an online application form to ensure we capture essential information to meet legislation, best practice and vetting requirements.

Applicants will ideally already be on the DBS Update Service; if this is not the case St Christopher's will carry out a DBS (police) check prior to starting.

Your online application must include a supporting statement addressing the criteria stated in the Person Specification. For the full Job Description and Person Specification, please see attachment.

St Christopher’s Fellowship has a minimum age requirement of 21 for roles working directly with children and young people in our residential and semi-independent Homes.

Why Join Us:

·Impact Matters: Join a team where your work directly transforms lives and contributes to a healthier community.

·Personal Growth: We offer professional development opportunities that will enrich your career and help shape the future of mental health services in Swindon.

·Collaborative Culture: Work alongside like-minded individuals who share your passion for making a meaningful impact.

What You'll Do:

-Quality Advice and Guidance: Provide high quality support to managers and staff for all HR related matters.

-Effective Communication: Work collaboratively and ensure effective and appropriate communication with and between staff, managers and the Senior Leadership Team

-Innovation and Engagement: Channel your passion for employee engagement and contribute and promote a positive employee relations climate

HR Generalist Support

· Provide high quality professional support to managers and staff for all HR related matters.

· Undertake general HR tasks as required and appropriate to the role.

· Support employment-related enquiries from staff and mangers.

· Carry out administrative tasks including general HR administration as and when required.

· Work closely with core infrastructure roles, including aspects of finance and recruitment.

Job description

We're seeking a talented and motivated Campaigns and Marketing Manager to lead and execute innovative marketing campaigns and strategies aimed at increasing awareness, engagement, and support for Southampton Hospitals Charity. This role will involve developing and implementing compelling campaigns across various channels to drive donations, event participation, and community involvement.

About the Charity 

We are a leading healthcare charity dedicated to enhancing patient care and experience at University Hospital Southampton NHS Foundation Trust by providing vital funding for innovative projects, state-of-the-art equipment, and cutting-edge research. Our work is made possible through the generosity of individuals, businesses, and community groups who share our vision of exceptional healthcare.

Main Responsibilities:

Campaign Development and Management:

• Lead the development and execution of integrated marketing campaigns that align with the Charity's objectives and resonate with our target audience.
• Conduct thorough research to understand audience demographics, preferences, and behaviors.
• Collaborate with internal stakeholders to identify key messages and stories.
• Develop creative concepts, visuals, and messaging.
• Oversee the production of marketing materials.
• Evaluate campaign performance and effectiveness, identifying areas for improvement and optimisation

Digital Marketing and Content Creation:

• Develop and implement digital marketing strategies across various platforms, including social media, email marketing, website, and digital advertising, to maximise reach and engagement.
• Design and execute email marketing and donor campaigns.
• Optimise website content and user experience.
• Implement digital advertising campaigns across platforms.
• Generate compelling stories, testimonials, and case studies.
• Develop multimedia content and write persuasive copy for marketing materials, fundraising appeals, event promotions, and donor communications.

Brand Management, Data Analysis, and Reporting:

• Develop and maintain brand guidelines, ensuring consistency in messaging, tone, and visual identity across all channels and materials.
• Monitor brand mentions and sentiment online.
• Conduct periodic brand audits.
• Champion the Charity's brand values and mission.
• Set up tracking mechanisms and analytics tools to monitor campaign performance.
• Analyse data to assess campaign effectiveness and audience engagement.
• Prepare regular reports and dashboards summarising campaign results, trends, and insights for internal stakeholders.

Job purpose and key responsibilities

We are looking for a Deputy Team Leader to help us to achieve our ambition for women’s equal and meaningful participation and leadership in humanitarian and nexus programming.

As member of the global Women Lead in Emergencies team, you’ll provide high-quality and responsive technical services to the CARE confederation and partners. You will work closely with the Team Leader to deliver the Women Lead in Emergencies’ strategy and workplans, including leading on the Women Lead in Emergencies Community of Practice and MEAL function, and providing direct technical assistance to CARE offices and partners on all aspects of their Women Lead programming.

Why work for us?

It’s a great time to join both CARE International UK and the global Women Lead in Emergencies team as we embark on an exciting period of growth and change. CARE International UK has a new Chief Executive and a refreshed Vision 2030 strategy focused on Local and Women’s Leadership, Humanitarian Action and Climate Justice. You will be joining the Women Lead in Emergencies team at an exciting time as we expand the team to scale up our Women Lead programming with CARE offices around the world.

About you

We’re looking for an experienced technical advisor with expertise in gender, governance, and monitoring, evaluation and learning, and practical experience of working in humanitarian and crisis-affected settings. You will be a feminist with experience of working with women-led organisations. You will be excited by the prospect of becoming a specialist in the CARE Women Lead model (if you’re not already) and working flexibly with project teams and community-based women’s groups in diverse contexts to adapt the approach to their needs.

As this is both a new role and team, you will enjoy collaborating with others to build and test new systems and ways of working. As this is a global team, in addition to English, you will be comfortable working in one other of the CARE global languages (Arabic, French and/or Spanish).

Join Our Team as a secondee: VCS Neighbourhood Facilitator

Transforming Communities, Enhancing Well-being

Are you passionate about making a tangible difference in your community? Do you have a knack for connecting people and organisations for a common cause? If yes, then seize this unique opportunity to become a Neighbourhood Facilitator for the City & Hackney Neighbourhoods Programme.

About Us

Hackney CVS is the leading force in City & Hackney’s voluntary and community sector, committed to supporting groups to meet the needs of the local community, especially those most in need. Through our City & Hackney Neighbourhoods Programme, we're pioneering a place-based approach to integrated health and care across eight Neighbourhood Forums. Our mission is to empower residents and the Voluntary and Community Sector (VCS) to lead the change towards improved health outcomes and reduced inequalities.

The Role

As a Neighbourhood Facilitator, you will be seconded into Hackney CVS and:

• Lead two of the eight established Neighbourhood Forums, driving community engagement and cross-organisational collaboration to identify local issues and co-produce solutions.
• Work closely with resident groups, service providers, and the Neighbourhood Leadership Group, ensuring that community insights and VCS expertise shape local services and pathways.
• Organise engaging community forum meetings, conduct outreach, and foster strategic connections to enable positive system change.
• Serve as a bridge between residents, VCS organisations, and health and care partners, creating opportunities for co-creation and influencing system changes to address health inequalities.

What We Offer

• A secondment opportunity from July 2024 – March 2026, with a pro-rata salary of £34,944
• A contribution of £5,700 per annum to employer costs to the secondee’s employer.
• Professional development opportunities, access to chairing and evaluation and impact training and more.
• The chance to work within a supportive team and contribute to meaningful, community-driven change.
• Hackney CVS benefits include a beautiful garden for relaxation, staff wellbeing champions, a summer away day, and a festive party.

Who You Are

• A self-starter with excellent organisational and communication skills, passionate about community well-being.
• Experienced in health/well-being, outreach activities, and facilitating group discussions, preferably within the City & Hackney area.
• Knowledgeable about the VCS/not-for-profit sector and the public sector landscape, especially in health and social care.
• Skilled in partnership building, project management, and problem-solving, with a creative approach to identifying solutions.

Join Us

This is more than a job; it’s a chance to be at the heart of community transformation in City & Hackney. If you're ready to make a difference and have the skills we're looking for, we would love to hear from you.

For further details about the Neighbourhoods Programme, visit our website.

Deadline for applications: 23:59 pm on Sunday 12 May 2024

Interviews: Week commencing Monday 20 May 2024

Hackney CVS is committed to diversity and equality of opportunity. We welcome applications from all sections of the community.

Transform lives, communities, and systems. Become a Neighbourhood Facilitator.

We are looking for an Advice Service Manager to join our passionate and hardworking team. The successful candidate must have an in depth understanding of refugee and asylum seeker support needs. Key elements of the role include:

Main Duties and Responsibilities

Management Team:

• As part of the Management Team to oversee the function of the organisation and its strategic development, especially in relation to SRS’s advice service

Service Development

• Be responsible for developing the advice service according to organisational needs and strategy

 Team Management:

• To line manage and develop a team of Advice Workers and Reception/Admin Officer, to ensure they are suitably trained and supported to deliver a high-quality advice service across the county
• To line manage the Employment and Training Coordinator to ensure the employment and training team delivers an effective and cohesive service, which complements the work of the advice team

 Management of Advice Service and Direct Service Provision:

• To ensure that the advice service promotes equality of access to all asylum seekers and refugees (clients) seeking advice and that they feel welcome and effectively supported
• To manage the advice team across the following areas:

1. To assess clients’ needs and propose actions to address these needs (e.g. writing letters or emails and/or making telephone calls) in a professional manner
2. To ensure that clients have access to advice about all aspects of living in the UK and to ensure they understand their rights and responsibilities under UK law
3. To work to achieve agreed outcomes which will bring about positive changes in our clients’ lives
4. To promote independence on the part of the clients and actively empower them to help themselves according to their individual abilities
5. To direct clients to other services provided by Suffolk Refugee Support and / or external agencies (making appointments where appropriate)
6. To respond to telephone requests for information from clients, statutory, voluntary, and private sector organisations and the general public

The Advice Service Manager will:

• Guide the advice service team on complex casework, where needed
• Building on the advice team’s expertise, and with the support of the HR and Training Officer, ensure that their team is up to date on the latest legislation and procedures that impact the asylum seekers and refugees we work with
• Be responsible for decision making and for ensuring that direct funding and grants to clients are in line with policy

Newly arrived asylum seeker support

• To keep abreast of numbers of new arrivals of asylum seekers into Suffolk
• To facilitate clothing donations to those in most need, ensuring that stocks are maintained
• To ensure that clients in asylum accommodation across Suffolk can access our services
• To develop and oversee positive activities for asylum seekers, such as sports and music groups (in liaison with SRS's Operations Manager)

Immigration support lead

• To develop good relationships with immigration legal services and solicitors to ensure that clients can access the information they require and that clients understand the processes they are going through

 Vulnerable Client & Safeguarding Lead

• To be the support lead for very vulnerable clients or where there are cases with safeguarding concerns

Client representation

• To promote the views and experiences of SRS’s clients at external meetings and advisory boards, by participation in face to face and virtual meetings and in giving occasional presentations, using on-the-ground knowledge

Partnership working

• To develop and maintain good working relationships with external service providers and agencies, and to oversee joint working and services development

Monitoring, Evaluation and Donor Reporting

• To ensure services given and outcomes achieved are recorded on internal monitoring systems and that data protection regulations are adhered to
• To provide monthly summary reports for the Charity Manager and board of trustees
• To compile reports in reference to our funders’ outcomes and targets
• To help with the development & administration of written information produced by SRS for our clients’ benefit
• To contribute to development of new services and funding applications