Community partners jobs

As the Head of Academic Services, you will be responsible for overseeing all aspects of the academic department, ensuring smooth operations and fostering an effective, positive learning environment. This role involves direct line management of the Academic Services and Student Services team as well as collaborating with the other departments to uphold academic and company standards. Reporting to Senior Management, you’ll play a crucial role in formulating reports, monitoring performance metrics, implementing and overseeing academic policies to achieve our objectives.

This is a senior role within the organisation and the successful candidate will be a leading member of the leadership team. The role will require previous experience in a comparable management position in an academic setting, with extensive knowledge of Higher Education regulatory frameworks, policies and procedures.

The Head of Academic Services is responsible for managing, developing and strengthening Fourth Monkey’s academic and student support services, quality assurance and enhancement.

The Head of Academic Services acts as the expert in academic standards, oversight, programme management, student services and academic quality & compliance for the organisation and as such undertakes a senior responsibility within the smooth operational and administrative management of the organisations day to day operations.

This role is about driving student success. 

We're looking for an organised, compassionate and resilient Deputy Manager to join our Learning Disabilities service in Hertfordshire.
£34,000.00 per annum, working 40 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS (take this out if BSW advert)
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Healthcare Cashplan through our partner Healthshield
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
A Deputy Contract Manager is to support the Area Service Manager who is responsible for the effective management of all contracts within their designated patch, including line managing the relevant front line staff.
Experience with working with Severe Learning Disability, Profound Autism, and behaviours of distress needed.

What you'll do:
* Support the Area Service Manager to drive business planning activities within your contract, ensuring relevant and challenging objective setting and ongoing performance tracking, developing turn around action plans as may be necessary
* Support the Area Service Manager, using sound financial and accounting principles, manage contract budgets to deliver on corporate and local contract financial targets
* Successfully lead and motivate the team to ensure the championing of and maintenance of a positive local culture within your service
* Work to continuously improve staff competence, ensure ownership of all staff issues and speedy and effective conflict resolution
* Responsible for reporting all staff changes to HR and Payroll departments, as appropriate e.g. starters, leavers, additional hours etc.
* Supporting Area Service Manager in maintaining quarterly staff succession plans

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
* Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement and inclusion
* Exudes a warm friendly presence and open behaviour
* Prefers working as part of a group or team
* Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
* Has a practical and logical mind and is naturally well organised
* Thrives on change and enjoys dynamic diverse environments

What you'll bring:

Essential:
* Educated to degree level or equivalent
* Holds relevant CMI/NVQ Level 4 or other business/management qualification
* Sound understanding of Positive Behaviour Support framework2 years of experience with profound autism or complex learning disability

Desirable:
* Any other relevant professional memberships and/or specialist qualifications
* Clinical background or relevant experience

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for full Job decription

Youth Futures Foundation is looking for a senior External Affairs professional to lead a busy multi-disciplinary team to drive our reputational, influencing and engagement work as the What Works Centre for Youth Employment.

About the role

• This is a newly created role where you will have responsibility for driving an integrated approach to our audience influencing to deliver our strategic objectives, through collective oversight across our public affairs, stakeholder relations, communications and marketing work.
• The post holder will report to the Director of Policy and External Affairs and work closely with the CEO, wider Senior Leadership Team (SLT) and the Deputy Director of Strategic Development to enable purposeful reputational growth, enhanced brand recognition and the delivery of external impact.
• The post holder will need to be an experienced leader and manager; a people person able to inspire, nurture and support a team of motivated engagement and communications professionals as well as deputising for the Director more widely when required.
• To be successful, the post holder will need to be able to balance big picture thinking with driving practical implementation and outcomes across the team and thriving in ambiguity when needed. The skills and experience to drive and support internal change to foster an optimal operating environment and ability to design and embed future focused ways of working will be important to the success of the role

This role can be based at any of our hubs located in Birmingham, Leeds or London. We currently operate a hybrid model of two-days per week in the office and three-days from home.

For more information, please download our recruitment pack.

Are you passionate about supporting and empowering children and young people to thrive?

Would you like to work for an independent organisation that fosters creativity, encourages everyone to contribute to organisational growth and makes sure staff feel supported and valued?

SAFE! Support for Young People Affected by Crime is an independent charity working across the Thames Valley.  We are looking for an experienced practitioner to join our team providing high quality individual and group support to children and young people affected by crime within SAFE!’s CYP Support After Crime and Abuse Service.

Role: SACA Project Worker  

Location: Buckinghamshire 

Hours: 30 hours a week (requests for job-share and part-time hours considered)  

Salary: £26,900 to £29,657 pro rata 

We are looking for people who can quickly engage and build trust with young people.  You should have a track-record of working with children and young people in a supportive role.  An enthusiastic self-starter with excellent communication skills, you will have experience of multi-agency working and a commitment to high-standards of professionalism.

Please visit our website for further details and to apply 

Closing date: 5pm Sunday 3rd August 2025 

Interviews: 14 & 15th August 2025 

We're looking for a kind, compassionate, and resilient Night Support Worker to join our Young People service in Maidenhead.

£28,173.60 per annum, working 43 hours per week.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

The shift pattern for this role includes 4 days on, 4 days off with 12 hour shifts.

What you'll do:

Building supportive, trusting relationships with customers and creating a positive atmosphere
Carrying out holistic assessments of new customers which incorporate relevant statutory referral information
Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
Create support plans for providing appropriate services based on on-going assessment and reflecting the services and resources available to enable customer to progress in their recovery
Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking
Provide support and access to relevant services to enable customers to continue their recovery and empower customers to self-manage their medication regimes through individual re-enablement programmes and informed decision making
Undertake support work in partnership with external stakeholders to compliment their interventions
Developing productive relationships with partner organisations to improve service outcomes
Demonstrate strong commitment to the functioning of the staff team and to support colleagues in providing a high level of service and safety to customers
Involving customers in the design, development and delivery of the service
Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues
Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times e.g. fire risk assessments, fire alarm checks etc.
Being responsible for the handover of key information between shifts
Provide structured support and guidance to other front line staff in their area of expertise
To lead groups and activities - offering a range of appropriate therapeutic and recovery focused interactions and activities
Adhering to all other Look Ahead's policies and procedures. Engaging in learning and development activity to increase knowledge and skills
Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/ Manager
Maintain records in accordance with Look Ahead's Information Management policies, procedures and guidance under the direction of the manager.
Keep a clear desk at all times and assist with archiving and secure disposal of records when required.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Exudes a warm friendly presence and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organised
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviour

What you'll bring:

NVQ Level 2/3 or equivalent with some or equivalent sector work experience

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

KEY INFORMATION

Location: Manchester, Bristol, Newcastle, Nottingham, or London

Hours: 37.5 hours per week, full time

Start date: September 2025 (we are happy to work with you and your notice period)

Duration: Permanent

Salary: £33,220 - £38,370 per annum if based in London. £30,645 -£35,795 per annum if based in Manchester, Nottingham, Newcastle or Bristol. Salary banding is dependent on the skills and experience criteria detailed below. £312 yearly tax-free work from home allowance. Salaries are reviewed annually in August.

Applications will close 9am, 21st July.

Interviews will be taking place w/c 28th July 2025.

ABOUT UPREACH

Do you think that your socio-economic background should determine your career prospects?

upReach’s vision is of a society in which everybody has an equal opportunity to realise their full career potential. Our work is important because right now a student from disadvantaged background who gains a first-class degree from a top university is less likely to secure an elite job than a more privileged student with a 2.2. 

We are an award-winning charity employer working to address this issue in partnership with employers and universities. We help undergraduates from disadvantaged backgrounds achieve their career potential by providing an intensive programme of support that addresses socio-economic barriers to graduate employment. 

To find out more about how we support our students, visit our website and read our Annual Report, and Impact Report.

ROLE SUMMARY

This is a great opportunity for a motivated and ambitious fundraiser with experience in trusts, foundations and/or corporate fundraising to join upReach as we deliver our three-year strategy (2024–2027). The successful candidate will contribute to the growth of upReach through the development and stewardship of relationships with trusts, foundations, and corporate partners, and by helping secure five and six figure grants and gifts.

Reporting to the Senior Fundraising Manager, this role will manage a portfolio of funders and help the wider team to meet income targets. You will work collaboratively across the organisation including the delivery and impact teams, finance, partnerships, and  Senior Leadership Team (SLT).

CORE RESPONSIBILITIES

Working with stakeholders (internal and external)

• Develop and maintain positive, mutually beneficial relationships with key external contacts, including funders and volunteers.

• Champion and model a culture of outstanding relationship management. 

• Make the fundraising ‘ask’ as and when appropriate.

• Respond promptly to requests for information and action from supporters. 

• Report and disseminate the key issues to emerge from supporter feedback.

Fundraising

• Independently manage a portfolio of charitable trusts & foundations, and corporate supporters, giving at the five and six figure level. Steward these relationships delivering the highest levels of donor care. 

• Research and identify potential new funding opportunities to build the team’s pipeline. 

• Lead on the cultivation of your own pipeline of new funders, working creatively to find opportunities to engage organisations with our work. 

• Develop compelling, comprehensive funding proposals for trusts & foundations and companies, to renew existing partnerships and secure funding from new organisations. 

• Work closely with colleagues in the Data & Impact and Programmes team to prepare and write donor reports and other impact communications. 

• Contribute to the smooth delivery of philanthropic corporate partnerships including employee engagement, staff fundraising activities and volunteering.

• Prepare and thoroughly brief senior colleagues ahead of meetings with potential and existing funders. 

Financial

• Contribute to team fundraising income target (circa £2m) in line with the overarching strategy.

• Help track progress against income targets and report on performance regularly to the fundraising team.

• Contribute to the management of budgets and assist in preparing forecasts and annual plans.

• Flag risks or opportunities that may affect income generation to senior team members.

Team Support and Collaboration

• Manage team members on our graduate programme (rotatees) on fundraising projects as required.

• Play a proactive role in facilitating a positive, collaborative and high-performing fundraising team culture.

• Attend and contribute to regular team meetings and planning sessions.

• Work with teams across the organisation to ensure fundraising plans align with organisational needs and priorities.

Systems and Processes

• Maintain accurate and up to date records on the CRM to enable effective donor, supporter, supplier and volunteer relationship management. 

• Comply with the organisation’s data protection obligations, charity law and other legal requirements.

Other

• Continue to develop fundraising skills and knowledge, including keeping up to date with best practice and sector trends.

• Carry out additional fundraising and administrative tasks as needed to help the team.

SKILLS AND EXPERIENCE

To be successful, it is anticipated that you will have experience working in a fundraising role within a charity or similar environment. The ideal candidate should display these skills: 

• Significant experience working in a fundraising or similar role within a charity or nonprofit setting, to include writing funding proposals and stewardship reports. 

• Knowledge of high value fundraising techniques including a clear understanding of prospecting, cultivating, securing and managing partnerships.

• Strong communication and storytelling skills, both written and oral, with the ability to turn complex ideas into concise and effective cases for support.

• Excellent organisational skills and attention to detail 

• Able to manage a varied workload and balance conflicting priorities to meet deadlines.

• Confidence working independently, as well as collaboratively in a team environment.

• Ability to build effective working relationships with internal and external stakeholders.

• Some familiarity with data protection, GDPR and good practice in donor stewardship.

• A desire to learn, grow and develop a career in fundraising.

• A strong alignment with upReach’s mission and a passion for tackling barriers to social mobility.

If you are interested in the role but do not meet all of the criteria, we’d still love to hear from you. We’d also welcome a call to discuss the role further if that would be helpful for you. 

SKILLS & COMPETENCIES 

• Motivation - Shows self-motivation to increase upReach’s impact, and develops an understanding of team strengths to provide support to the wider team where needed.

• Leadership - Takes responsibility for leading on set projects, creating a supportive environment for any others working on the project, and inspiring the wider team by keeping them informed on progress.

• Continuous improvement - Pursues this continuously, focusing on developing specific skills needed in your role, actively implementing any learnings from training, and measuring your performance.

• Planning and organising - Organising own work effectively, including scheduling, prioritising, setting and communicating realistic timeframes, and negotiating successfully when faced with multiple requests / working on collaborative tasks.

• Problem solving & decision making - Being the key problem solver within an area of responsibility, using experience to analyse problems from different angles, including getting input from others, asking questions and using data before making decisions

• Innovative - Proactively suggestions to improve the team’s current working methods, applying own knowledge and expertise to solutions

• Management (rotations)- Able to give clear instruction and lets people know what’s expected of them in collaborative work or area of leadership, and able to manage partnerships / external relationships effectively

• Commitment to social mobility - Has developed an advanced understanding of social mobility and complex concepts within the field, and can articulate upReach’s role within this to external stakeholders

• Communication - Express ideas effectively and sensitively, confidently handling challenging conversations, and leading meetings and sessions where appropriate.

Team Culture & Benefits: 

By joining the upReach team, you will be joining a team who are committed to supporting you in your career journey and fostering an inclusive culture. 

We offer: 

• Flexible and hybrid working

• Statutory Holiday Entitlement of 25 days, plus bank holidays. This increases to 27 days 2.5 years and then to 30 days after 5 years of working with us.

• Birthday leave and volunteer leave

• Enhanced Parental Leave beyond statutory requirements for all team members. 

• 3% Pension Contribution, which increases to 5% after 5 years of working with us. 

• Cycle-to-work and tech buying schemes.

• Monthly socials

• Dedication to Staff Wellbeing through our Employee Assistance Programme, Mental Health First Aid Training and annual wellbeing days

• Summer Hours (early Friday finishes from June to Aug)

• Personal Development Budget, activated after 6 months in the role

• The opportunity to participate in our fantastic staff networks: 

  • Disability and Inclusion Network

  • Diverse Roots Network 

  • Green Network 

  • LGBTQ+ Network

  • Mindfulness Network

  • Parents and Carers Network 

  • Socio-economic Background Network

Ready to apply?

We are committed to making our recruitment process inclusive. All applications will be blind screened, and our job packs are available in Braille, large text or another format upon request. We can provide reasonable adjustments throughout our recruitment application process and on the job, and we'll always endeavour to be as accommodating as possible. 

Applications close on Monday, 21st July at 9 am. 

Equal Opportunities

At upReach, we are committed to being an equal opportunities employer and do not discriminate in employment matters on the basis of race, ethnicity, religion, gender, age, disability, social background or any other protected class. We celebrate and value the diverse perspectives that people from all backgrounds bring to our team. We are passionate about creating a workplace that is inclusive and reflects the diversity of communities across the UK. Diversity in the workplace creates dynamic and effective organisations and we are actively working to build a more inclusive workforce by continuously improving our recruitment, retention, and development practices. We  particularly encourage applications from individuals from underrepresented groups, including Black, Asian and other ethnic minority backgrounds, those with disabilities , those who are care-experienced, those from low socio-economic backgrounds, and those who are LGBTQIA+. During the application process you will be asked to fill out your diversity information, this will not effect your outcome and cannot be seen by application reviewers and interviewers. All diversity data collected is anonymous.

Day Care Officer – Day Care Centres 

Age UK Camden Day Care Centres are looking to recruit a Day Care Officer to cover  20 hours a week in shifts (4 x 5 hours) across our two Day Care Centres. 

There is a need to be flexible to be able to cover all days Monday to Friday and days are subject to change based on the rota. 

We are also looking to recruit a Day Care Officer on a 25 hour week for maternity cover on a fixed term contract starting on the 1st September 2025 for 39 weeks. 

Our Centres provide a wide range of activities as well as being a specialist Day Care Centres caring for older people with complex needs. The Day Care Centres also provide a hot lunch and a range of special events. We have a dedicated, specialist team supporting people with care needs, including those living with mild - moderate dementia and complex needs. 

The successful candidates will: 

• Have shared responsibility in the team for the implementation of a comprehensive service of care and support for service users 

• Act as a key worker for individual clients

• Deliver holistic and person centred wellbeing services which provide service users with social interaction and support to maintain their personal interests. 

Salary: Starting at SCP 4 £25,209.19 pa incl. London Weighting for 35 hpw - pro rata for part time which is £14,405.25 for 20 hours per week and £18,006.56 pa for a 25 hour week) 

(Staff work across both centres so need to be able to travel to Kings Cross and Hampstead.  Shifts range in times across the day and you must be able to work all the various shifts) 

Contract Type: Permanent 

Closing date: Monday 21st July 2025 - 5pm 

Interview date: TBC 

To Apply and for more information please click on the link below: 

Job Openings 

Please state on your application which role/s you are interested in. 

As part of the application process you will be asked to submit a completed application form demonstrating how you meet the shortlisting criteria in the Person Specification. Please also complete and return the criminal convictions declaration form. 

Age UK Camden is an Equal Opportunities and London Living Wage Employer.  Registered Charity No. 293446 

Job Summary

Location : Requirement to attend our sites in Basildon, Harlow and Thurrock if required and to team meetings quarterly.

Type: Remote

Salary: £48,000.00 per annum

Hours :  37.5 hours per week

Term: Permanent

Main Responsibilities:

Leadership

1. As a member of the Operational Leadership Team and wider Senior Leadership Team, work collaboratively and take collective responsibility for the strategic management and leadership of the organisation.

2. Work closely with the CEO, Treasurer and Board of Trustees to facilitate good governance and risk management.

3. Manage, maintain and develop all financial systems and control; increasing their impact and quality, and implementing best practices in financial management.

4. To supervise finance assistants and ensure that they are adhering to financial code of practices.

Financial Management

1. Lead and manage all aspects of the financial cycle, including budgeting, forecasting, fixed asset management, reserves & designated fund management and financial reporting.

2. Work with HR & Payroll Officer to manage and retain oversight of the day to day financial operations, including accounts payable, accounts receivable, banking and general ledger maintenance, including the reconciliation of petty cash, credit cards and all bank accounts on a monthly basis reviewing and approving payment runs and payroll.

3. Work with the CEO and Senior Leadership Team to prepare the annual budgets and forecasts.

4. Lead and manage the provision of regular budget monitoring and reports to budget holders.

5. Assist with the budget preparation for funding bids. Manage, monitor and keep track of any grants, funding or commissioned income, working with relevant managers to provide relevant financial information for inclusion in monitoring reports.

6. Lead and manage the provision of quarterly financial reports to the Board and advise them on financial issues as appropriate

7. Provide insightful financial analysis and reporting to inform and support organisational management, development and decision[1]making, and funding applications across the organisation.

8. Work with the CEO to prepare medium term financial forecasts for the organisation to support strategic decision-making and delivery of strategic priorities.

9. Lead on the audit process and the preparation of year end accounts to trial balance including preparation of the audit file and the closing down of the accounts on our accounting management system to ensure that the organisation is compliant with legal requirements and good practice.

10. To work closely with the CEO, Senior Leadership Team and designated Trustees to advise, review and cost the annual pay award.

11. To provide back-up and holiday cover for the processing of monthly payroll.

12. To work with and support the HR & Payroll Officer in providing payroll information and reconciling payroll monthly.

Governance and compliance

1. Ensure compliance with all relevant financial regulations and reporting requirements (e.g. Companies House, HMRC and the Charity Commission).

2. Attend Trustee Board meetings to report on financial matters, including the identification and management of financial risk, and provide any relevant reports.

3. To support the Trustees, SLT and line managers in managing our finances carefully and within our financial means, through provision of advice, guidance, support and training.

4. To be the main point of contact with external auditors.

5. To ensure that robust financial controls are in place, underpinned by appropriate financial policies and procedures and to ensure that they are adhered to and that the organisation is protected from fraud and error.

Closing date for applications : 21st July 2025

The Policy and Advocacy Manager will play a key role in the Doctors of World UK policy and advocacy team and organisation, driving and shaping UK health policy and delivering programmes to advance the right to health in the UK.

The role works to maximise DOTW’s influence and impact on health policy debates whilst influencing practice in health services to ensure accessible and equitable healthcare for everyone living in the UK.

The role will take a lead on Doctors of the World’s work to build capacity within the UK health system to provide accessible and equitable primary care services for migrants and refugees and be responsible for managing, analysing and reporting on data from our medical programmes in order to support advocacy and research work.

Full time role. Applications for the role on a part time basis are welcomed. Please specify this in your covering letter.

We’re looking for a Head of People & Organisational Development to lead our people function, drive culture change, and support our incredible staff and volunteers.

You’ll work closely with the CEO and leadership team to deliver our 2030 vision, fostering a culture of learning, inclusion, and continuous improvement.

Are you a strategic, people-focused leader ready to shape the future of a respected local charity?

We’re looking for a Head of People & Organisational Development to lead our people function, drive culture change, and support our incredible staff and volunteers. You’ll work closely with the CEO and leadership team to deliver our 2030 vision—fostering a culture of learning, inclusion, and continuous improvement.

What You’ll Do:

- Lead people operations, L&D, and organisational development

- Champion EDI and embed inclusive practices across the charity

- Use data and insight to drive performance and engagement

- Deliver cross-functional change projects that make a real impact

What You’ll Bring:

- Senior HR/OD experience, ideally in the VCSE sector

- Level 7 qualification (or equivalent)

- Strong leadership, communication, and analytical skills

- A values-driven mindset and passion for people and purpose

This is a fantastic opportunity to join a trusted, forward-thinking charity with a clear appetite for change. If you’re ready to lead with heart and ambition, we’d love to hear from you.

PLEASE NOTE THIS ROLE IS BASED IN OUR OFFICES IN BLANTYRE. We have roles available in our Bradford and Blantyre offices - please state your preference when applying. The assessment day dates for both locations are listed below.

We review applications on an ongoing basis until the closing date so please do apply as soon as is convenient.

Bradford Assessment Day 1: 30th July
Bradford Assessment Day 2: 3rd September

Glasgow Assessment Day 1: 29th July
Glasgow Assessment Day 2: 2nd September

Whether you have worked in debt advice before or are looking for a new opportunity we can help you develop your skills and knowledge to join our debt help team. If you are confident with numbers, can deliver excellent customer service and are compassionate, but emotionally resilient then this is the perfect role for you. 

CAP celebrates the value of diversity and our aim is for our workforce to be as inclusive as possible as well as representing the communities we serve. With this in mind, we welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from candidates from black and ethnic minority backgrounds. We are committed to continue building an environment that embraces diversity and includes all.

Salary and Progression

Trainee Debt Advisor starting salary of £24,477.20 with the opportunity to progress to a Debt Advisor role with a salary of £26,664.75 usually within 12 months. Further progression is available to a Senior Debt Advisor with a salary of £28,957.27, usually after 2 years (based on meeting necessary performance and development criteria).

After this there are manager and specialist roles that may become available to apply to for further career progression.
 

Location

Bradford or Blantyre office based initially during training, with a hybrid working split between home and the office after completion of initial training. There is also the option to work entirely from the office if preferred. Initial training will include one week in our Bradford Head Office.

As a Trainee Debt Advisor you will complete a comprehensive programme of classroom training, online training, exams and on the job sign off to equip you to be able to bring expert advice and support our clients in their journey to becoming debt free.

Once you step into one team, you will be working in a fast paced, but rewarding environment. As a debt advisor you will be creating bespoke advice, crafted to help each client gain greater control over their finances. Whether it is negotiating with creditors, or reassuring a distressed caller, as a debt advisor you’ll be demonstrating the highest standard of service, demonstrating both expertise in knowledge but also genuine care for those we are working with. 

What a debt advisor does:

• Build budgets to support clients in managing their finances

• Create tailored advice plans to give suitable options to become debt free

• Negotiate with creditors to create a sustainable payment plan and stop further debt collection 

• Resolve client queries over phone, email and SMS

• Working with partner churches in running their local debt centres

Accountabilities:

• Complete the Debt Advisor classroom and online training course

• Create a client budget from information gathered by CAP centre staff, reviewing documentation, identifying further queries and applying guidance to expenditure

• To advise clients on their best options to deal with their financial difficulties. This includes formulating a strategy to become debt free, as well as broader advice relevant to their financial situation 

• Identify potential enforcement action against clients, negotiating with creditors to establish sustainable plans for repaying debts (or holding further enforcement action)

• Complete Phone training and achieve sign off for call handling 

• To deal with client and creditor queries as they arise through the various communication methods available; including phones, post, emails and SMSs 

• Amend and update client budgets with changes to their circumstances and identify when a change of circumstance impacts a clients route option

• Pass sign off for advice creation 

• To demonstrate patience and resilience whilst helping clients with multiple complex needs, ensuring that CAP continues to deliver the very best for the very least 

• To proactively manage clients’ cases toward a debt free conclusion, completing workflow tasks as required and complying with CAP’s Debt Help Policy and Procedures at all times

• To liaise with and work alongside other Debt Operations departments

• To communicate with the CAP debt coaches regarding the status of their client’s cases

• Measurable Outputs:

  • Achieve a Pass in the required exams to complete the Debt Advisor training course

  • Achieve sign off within 12 months of starting the role 

   

  Other responsibilities include:

  • Being willing to pray with staff and fully engaged with our Christ-centered  culture.

  • Encouraging friends, family and other contacts to support the charity through the Life Changer programme and other fundraising initiatives.

  • Attending annual CAP staff conferences.

  • Completing all compulsory CAP training within given timescales.

  • This role falls within the scope of the FCA’s conduct rules, and you will be provided with training as to how these apply to the role. It is your responsibility to ensure that you follow these conduct rules.

   

  The above job profile is a guide to the work you may be required to undertake but does not form part of your contract of employment. It may change from time to time to reflect changing circumstances.

   

  Christian Commitment:

  • The candidate must be able to give both verbal assent to and practical demonstration of Christians Against Poverty’s Statement of Faith and Core Values

  • Must be able to actively participate in prayer and worship, whether individual, small group or corporately, as an expression of their own personal faith and in line with CAP’s Statement of Faith.

   

  All adults working in or on behalf of CAP have a responsibility to safeguard and promote the welfare of children and adults. This includes:

   

  • A responsibility to ensure a safe environment in which CAP services can be delivered. 

  • Identifying children and adults where there may be safeguarding concerns.

  Following the CAP Safeguarding policy in addressing any concerns appropriately.

What skills you need: 

• Excellent communication, both verbal and written 

• Able to quickly analyse complex situations to find the best solution

• Confident computer user, able to quickly gather and accurately record information

• A confident, quick learner with a capacity for large workloads

• High emotional resilience. Able maintain wellbeing whilst dealing with sensitive and highly emotive client circumstances

• Strong numerical skills

• Confident working autonomously and within a team 

• Measurable Outputs:

• • Achieve a Pass in the required exams to complete the Debt Advisor training course

  • Achieve sign off within 12 months of starting the role 

   

  Culture

  • Clearly live out and embrace the cultural values of CAP.

  • Clearly demonstrate a heart and passion for the charity.

  • Sincere acceptance, understanding and practice of the Christian ethos and purpose of the charity.

   

  Other responsibilities include:

  • Being willing to pray with staff and fully engaged with our Christ-centered  culture.

  • Encouraging friends, family and other contacts to support the charity through the Life Changer programme and other fundraising initiatives.

  • Attending annual CAP staff conferences.

  • Completing all compulsory CAP training within given timescales.

  • This role falls within the scope of the FCA’s conduct rules, and you will be provided with training as to how these apply to the role. It is your responsibility to ensure that you follow these conduct rules.

   

  The above job profile is a guide to the work you may be required to undertake but does not form part of your contract of employment. It may change from time to time to reflect changing circumstances.

Job title: Immediate Support Coordinator - England

Reports to: Bereavement Services Manager for England

Salary: Starting salary of £26,500 per annum

Location: Home working with regular travel throughout Worcestershire, Herefordshire, Shropshire. Occasional travel to 2wish Head Office in South Wales.

Hours: Full time - 37.5 hours over 5 days

Objective:

2wish exists to provide support to anyone affected by the sudden and unexpected death of a child or young person aged 25 and under.

Aims:

• Ensure every Emergency Department and Critical Care unit has a suitable bereavement suite
• Ensure that bereavement boxes are available at each of these hospitals
• Ensure that immediate bereavement support is available for all affected by the sudden death of a child or young person
• Provide a professional counselling service and other therapies for those affected by the sudden death of a child or young person
• Provide support to individuals who witness the sudden death of a child or young person
• Provide support and training to professionals from any sector who may be affected by the sudden death of a child or young person
• To advocate and campaign on behalf of suddenly bereaved families

2wish Cymru and 2wish:

2wish has been established since 2012 and has grown from strength to strength. During this time, we have worked tirelessly to embed our service and ensure that the offer of support is made at the point of death.

We offer an immediate, consistent, high-quality and compassionate service to all individuals affected by the sudden and unexpected death of a child or young person aged 25 and under in Wales. We work in partnership with professionals who refer into the charity on behalf of the families, so they don’t have to trawl through the internet for an organisation who may, or may not, be able to support. We provide immediate, and ongoing, support and are here for as long as our families need us.

Context of role:

2wish support anyone affected by the sudden and unexpected death of a child or young person aged 25 and under. We provide immediate casework support, as well as ongoing services including counselling, complementary therapies, play therapy, coffee mornings, support events and a respite cottage.

As we continue to expand our services across England the successful candidate will play a central role in the ongoing development of our relationships with stakeholders. Initiative and drive play an integral part of ensuring our professional stakeholders remain engaged and champion our service to those we support. The post holder will provide immediate and ongoing emotional and practical support to families, friends, witnesses and professionals affected by the sudden death of a child or young adult.

Main duties:

Service:

• To initiate immediate support for a caseload of families whose children and young people aged 0- 25 have died suddenly and unexpectedly across the county you reside in and bordering counties
• To contact all families within 24-48 hours of the referrals by telephone
• Complete an initial assessment of families' needs to identify and plan the support as required in line with safeguarding and risk reduction
• Offer emotional support and advice to a case load of families through home visits and ongoing weekly telephone calls
• To liaise with the Counselling Support and Outreach Coordinator, who is responsible for organising formal support such as counselling, complementary therapy or play therapy, subject to consent from the bereaved individual
• To work with hospital staff, GP’s, police officers, coroner offices, mental health teams and other healthcare professionals to raise awareness of and promote referrals into the charity from the county you reside in and bordering counties
• To liaise with other professionals working alongside the family to provide a holistic and multiagency approach to support
• Attend relevant forums within the area
• To deliver awareness training in hospitals and other healthcare settings, schools and workplaces on the use of the bereavement boxes, the services we offer, ho to refer into the charity and bereavement awareness
• To ensure families have been offered a memory box and coordinate these when required
• Facilitate debriefs within professional settings following a traumatic or sudden death of a child or young person
• To work with hospital trusts to establish and maintain the upkeep of suitable bereavement suites for bereaved individuals to use as required
• Maintain stock of 2wish memory boxes and deliver boxes to partner organisations as required
• To submit monthly/quarterly/annual reports to Bereavement Services Manager as required
• To signpost and/or refer to other agencies as required that can provide support as needed
• Cover members of the support team for annual leave and/or sickness
• To travel to attend in-person team meetings and in-person training as required
• To travel to in-person events as required

General:

• To be responsible for organising own work agenda, time management and administration
• To show respect and sensitivity for the cultural and religious beliefs of families
• To undertake learning opportunities and seek them out for the team
• To adhere to all company policies and procedures including Safeguarding, Confidentiality, Health and Safety and Lone Working; and to be proactive in implementing new safe working practices as appropriate
• To attend weekend and evening community events in support of the charity as necessary
• Participate as and when required in team meetings and one-to-one meetings, and undertake, as appropriate, courses/training/other developmental activities, which is relevant to the role
• Contribute on the social media platforms maintained by 2wish

It is the nature of the work that tasks and responsibilities are in may circumstances unpredictable and varied. All employees are therefore expected to work in a flexible way and tasks, which are not specifically covered in their job description may have to be undertaken.

You will be subject to performance review, which will incorporate a review of the above duties and performance over the period.

This role is subject to a DBS check.

Additional benefits for our employees:

• An 'Employee Assistance Programme,' including wellbeing support
• Free parking on 2wish premises
• Free branded 2wish clothing
• An extra annual leave day on your birthday
• Incremental increase in holiday entitlement based on length of service
• Paid sick leave
• Discounts for personal purchases on 2wish Merchandise
• Discounted tickets to UK 2wish events for staff and family
• Extra holiday entitlement when taking part in 2wish overseas events
• Company mobile phone for performance of duties
• Tools/equipment required for the performance of duties
• Reimbursement of work expenses
• Bright Exchange employee discounts
• Auto-enrolment into company contributory pension scheme after 3 months service

How to apply:

Please return a CV and covering letter, or a CV and two-minute video, by email.

Closing date: Friday 18th July 2025.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as soon as possible. Only those shortlisted will be contacted for an interview. Interviews may take place prior to the advertised closing date.

Grade: 0 - Director

Hours: Full time Permanent (37.5 hours per week). Flexible hours considered.

Responsible to: Chief Executive Officer

Direct reports: Head of Learning & Development, Head of HR, Volunteer Development Manager, Facilities and Events Manager

Key Interdependencies: Executive/Senior Leadership Teams/Trustees/Safeguarding Advisor

Location: ShelterBox HQ, Truro, Cornwall (A relocation package is available for the successful candidate if they require a move to Cornwall for this role).

Role Purpose

ShelterBox has changed a lot in the last five years, and the humanitarian sector is also evolving as we do, with a much stronger focus on partnerships with local organisations on the front lines of aid delivery. Yet we still send staff and volunteers on visits to programme sites, often taking calculated risks to oversee how we can learn and improve humanitarian operations. Our people are led by strong values of service and dedication, without which we could not serve communities after disaster. We are now seeking to put stronger systems in place to ensure we are getting the best from our staff and volunteers, and that we as an employer are giving them the best possible experience as members of this international organisation.

ShelterBox is searching for an experienced senior people leader with a proven ability to lead through ambiguity and transformation, with a track record of embedding high-performance cultures and navigating complex change in mission-driven environments. The successful candidate will provide leadership to our excellent people team and help to develop and deliver an engaging and effective new organisational people strategy, which must reflect the complexity of a globally distributed organisation, ensuring cultural intelligence, equity, and inclusion are embedded across all people practices. The Director of People and Culture will also work closely with our 13 affiliate offices to ensure alignment in our strategic direction on people management.

This isn't just about being a Director of People and Culture who has oversight of all aspects of the people function. This role is also about delivering visible and compassionate leadership as part of our Executive Team, consistently upholding and embodying our values of participation, learning, integrity and flexibility. The successful candidate will bring an assured presence with the ability to make decisions and influence at all levels, including Board and international affiliates. They will be a trusted advisor to the CEO and the Executive Team and be a visible, values-driven leader across the organisation.

You will be helping to build a new purpose-driven people strategy, embedding core values and our organisational mission. You will lead the team in driving our Employer Value Proposition: how we hire, train, develop and retain our people to meet the long-term aims and ambitions of the organisation. There will be a particular focus on training our future leaders and current managers in best practices, as well as establishing accountability for measuring performance and rewarding success.

You will oversee all aspects of the organisation's HR, learning and development, EDI, and well-being functions and a significant proportion of our volunteering support. You will be responsible for leading a function which works collaboratively with other teams to meet the organisation's overall people needs, and which recognises the critical importance of ShelterBox's staff and volunteers in delivering the organisation's ambitious plans.

Reporting directly to the Chief Executive, this role also reports to the Board of Trustees on a quarterly basis on all People matters. This role is also the Executive Team Lead on the Board's People and Risk Committee.

The Director of People and Culture is also a member of ShelterBox's Executive Team. This is our most senior management team, with overall responsibility for leading, planning and managing the work and development of the organisation. As a team, they are responsible for the delivery of 2025 plans as well as the implementation and development of longer-term strategy, and for ensuring that the wider organisational strategy delivers for the people we support.

The successful candidate will be starting a role within an exciting, supportive, and fast-evolving organisation. We are realigning our strategy to facilitate further growth in the face of mounting humanitarian needs. We look forward to welcoming candidates who share our passion and ambition to work towards a world where no one is left without shelter.

Duties will include but not be limited to:

• Together with the CEO, Executive Team and People Team, develop and embed a long-term people strategy to achieve ShelterBox's overall strategic aims. Providing a clear future focused approach to redefine our Employer Value Proposition - including Reward, talent management and Performance Management approach.
• Strategically lead the people function, driving operational effectiveness, and ensuring staff and volunteer voices are represented across all levels of the organisation, including at Executive level.
• Partner with the executive team on workforce planning, risk management, and using people data to make informed decisions
• Lead the organisation to create and sustain a culture that drives employee engagement and satisfaction.
• Manage and support staff members through the challenges and opportunities of a new strategic implementation cycle, helping to sustainably scale up ShelterBox internationally.
• Develop engaging people policies that align with and support our employer value proposition and cultural identity, with the aim of creating a truly positive, purposeful, accountable and collegial culture and work environment.
• Oversee recruitment and talent retention strategies to ensure the organisation always has the workforce it needs.
• Working with Legal/Finance/Safety & Security/Safeguarding teams to ensure adherence to risk register, current legislation, and Charity Commission requirements.
• Driving a culture of Continuous Professional Development across the organisation.
• Oversight of timely completion of all external audit recommendations relating to people.
• Executive Sponsor for EDI and Wellbeing Working Groups with responsibility for reporting to Exec/Trustee teams and providing visible support for EDI and wellbeing initiatives.
• Develop strong working relationships with the Executive Team and Trustees, providing advice and guidance as needed. Production of regular reports, for review at People, Audit, Risk, & Compliance, and wider board meetings.
• Play an active part in the H&S steering group. Assist in developing, implementing, and ensuring the application of policies.
• Provide leadership and direction on volunteering at ShelterBox, working with the Volunteer Development Manager to implement a volunteer strategy that meets the needs of the organisation.
• Manage annual HR/L&D budgets. Ensure strict adherence to these budgets throughout each financial year.
• As part of the Crisis Management Team, ensure the right people processes and procedures are in place to support the organisation and our teams in the event of a crisis.

Other responsibilities

• Any other duties as required which are deemed appropriate to the level and grade of the post.