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Closing tomorrow
Age UK East London, Multiple Locations (Hybrid)
£20,111 per year
Posted 5 days ago Quick Apply

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Page 1 of 7
London, Greater London (Hybrid)
£20,111 per year
Temporary, 6 months' fixed-term contract, Full-time
Actively Interviewing
Job description


  • Welcoming service users and visitors to Age UK East London.
  • To answer the telephone promptly in a welcoming and professional manner.
  • Directing visitors and callers to the appropriate department.
  • To act as first point of contact for Tower Hamlets, Hackney and Newham office.
  • Listening to voicemail messages and relaying them to the teams across our services. 
  • Undertake administrative duties as required by the Business Support team.


  • Act as first point of contact for visitors and telephone callers.
  • To advise staff and volunteers of arrival of visitors.
  • Escort visitors/service users to their destination within the building if nobody is available to collect.
  • Ensure each visitor is made comfortable until collected or escorted to their destination.
  • Answer a high volume of telephone calls and queries.
  • Transfer calls to the appropriate extension taking messages when person requested in not available.
  • Ensure that the telephone extension list is up-to-date including direct telephone and mobile numbers.
  • Ensure the reception area is tidy, warm and welcoming.
  • Supervision of departmental Volunteers when required.
  • To book rooms via outlook for internal & external meetings.
  • Ad-hoc admin tasks – replenishing information and advice slips
  • To provide up to date and accurate local and national information and signposting to deal promptly with customer requests
  • To log all enquiries and cases to our database in adherence of AQS and AUKEL Policy


To represent Age UK East London and participate in appropriate external meetings and events in order to remain aware of local, regional and national issues affecting quality and compliance issues affecting charitable companies.


  • To meet regularly with the Head of Information, Advice and Integration for supervision, support and appraisal.
  • To attend mandatory staff training.
  • To attend staff and team meetings.
  • To undertake any other duties within the competence of the post holder under the direction of the Operations and HR Manager as may be required from time-to-time for the smooth running of AUKEL
  • To carry out the duties of the post in accordance with Age UK’s East London’s policies and procedures including: Equal Opportunities, Health & Safety, Confidentiality, Complaints, Data protection, Safeguarding Vulnerable Adults & Children.


The post holder is Line Managed by the Head of Information, Advice and Integration.



  • Administration experience through either paid or voluntary work.
  • Experience of working with people from diverse cultural and social backgrounds through either paid or voluntary work.
  • Customer service experience through either paid or voluntary work.

Knowledge and Understanding

  • Understanding of Health & Safety regulations and risk assessments relating to service users
  • Understanding of services available to older people and their carers across East London.
  • An understanding of the diversity of AUKEL customers across AUKEL’s area of benefit.
  • Knowledge of welfare benefits and advice sector that affect older people

Skills and attributes

  • Excellent skills in respect of both written and spoken English.
  • IT Skills, using internet, databases and Microsoft Office
  • Confident and welcoming telephone manner.
  • Ability to ‘type and talk’ – entering key information into our database whilst talking to the caller.
  • Ability to work in a busy environment.
  • Ability to work under pressure.
  • A methodical approach to work.

Additional requirements

  • This post is subject to a check through the disclosure and barring service (formerly CRB).


Refreshed on: 11 August 2022
Closing date: 17 August 2022 at 23:59
Tags: Admin,Advice, Information

The client requests no contact from agencies or media sales.