Sufra NW London is a Community Hub that provides a lifeline to people in crisis – including families living in extreme poverty and people who are vulnerable, homeless or socially isolated. We provide them with the food and support they need to survive, empower them to learn new skills and improve their wellbeing, and help them to find work and become financially stable. 

We are recruiting an Office Administrator to take responsibility for the administrative procedures relating to the charity’s operations and provide ongoing support to volunteers and staff. The post holder will be responsible to the Finance and Administration Manager and will carry out general administrative and office management duties as well providing volunteer and services support and financial administrative support. 

A minimum of 3 years office administration skills and advanced IT skills are required for this role. The post holder must have excellent communication skills and be able to prioritise a varied work load. 

This is an immensely rewarding role working in a dynamic charity built on an ethos of sharing, hospitality and inclusivity. We are looking for an exceptionally committed individual who is willing to go the extra mile and has an adaptable and flexible attitude. Through your activities, you will be able to convey the charity’s passion and commitment to supporting vulnerable people and help the charity transform the lives of beneficiaries.

Typical duties involve:

• Answering incoming calls; taking messages and re-directing calls as required
• Dealing with email enquiries
• Taking meeting minutes
• Diary management 
• Data entry 
• General office management such as ordering stationary
• Arranging events

To apply for this role, please read through the full Job Description and Person Specification attached.

Are you committed to supporting unpaid carers living in the London Brough of Lambeth? 

We are looking for a part time (10 hours per week) Support worker to join the Carers' Hub team, to help offer essential support to unpaid carers during this challenging time.

In this busy and fast paced role, you will act as a point of contact to enquiries and referrals from both carers and professionals whist offering immediate signposting and additional one to one support as appropriate.  You will also work collaboratively with carers and the Adult Carers Service Manager to promote our programme of peer support groups and activities.   

Please read our job pack for full details of the role, person specification and Carers’ Hub Lambeth. 

Closing date: 9am Monday 16th November

Interviews will take place on Wednesday 18th November

Please note we are currently working from home, but once the situation with Covid 19 allows will return to working from our office in Brixton.

Established in 1974, Family Rights Group is the national charity that works with parents whose children are in need, at risk or are in the care system, and with members of the wider family who are raising children unable to remain at home.

Our goal is to enable children to be raised safely within their family and strengthen the family and community support networks of children in the care system. 

We are seeking a highly organised, calm and efficient administrator. You will assist the office and finance manager and be responsible for providing an efficient and effective administration service for the organisation, its services and projects.

The charity is committed to equality, diversity and inclusion in all aspects of its work, including employment.

Location: Our office is based in Dalston in east London, but while current guidelines for managing the spread of Covid remain in place, staff are working from home.

This is a fixed term contract until 31 March 2021

Closing Date:  Monday 9th November at 9.00am

Interview Date:  Wednesday 18th November 

London Youth is looking for a dynamic individual, experienced in building relationships with organisations and young people, who is excited by the opportunity to support our members to run our new employability and social action programme, HeadStart Action.

HeadStart Action is a personal and social development programme targeted at young people who are at risk of becoming NEET. The programme uses social action and employer encounters to engage and inspire young people, giving them the skills, experience and networks, they need to get ahead in work. The programme will increase delivery and build capacity with 10 of our grassroots member organisations, whilst working with some of the most marginalised and vulnerable young people who may not otherwise engage with mainstream services.

We are looking for somebody who enjoys supporting organisations in collaborating to achieve shared goals and is skilled in facilitation. You will have experience creating relationships with corporates to create bespoke experiences for young people, including employability workshops and activities as well as work experience opportunities.

Key Information

Salary: £30,108 per annum

Hours: 37.5 hrs per week              

Leave: 26 days pa plus 8 bank holidays and 5 ‘closure’ days (to be taken on dates specified by London Youth). All leave entitlement is accrued pro rata through the year and will be calculated on a pro-rata basis for part-time employees

Contract term: November 2020 until September 2021

Important dates and how to apply

The deadline for applications is 9th November 2020

First round interviews will be held on 18th November 2020.

Second round interviews will be held on 23rd November 2020.

Please submit a CV with Cover Letter along with the Declaration of Criminal Convictions and Equal Opportunities Monitoring Form by the deadline above. 

CVs without Cover Letters will not be considered.

London Youth embraces equality, diversity and inclusion.  We are committed to the ongoing development of an organisation that values and represents a variety of backgrounds, perspectives and skills and welcome applications that reflect this.

To manage significant projects with strategic importance within CSE’s work delivering advice on energy, improving the energy efficiency of homes and providing fuel poverty support to a range of householders. To contribute significant expertise in energy advice, energy saving interventions and low carbon retrofit to other CSE projects.

Specific responsibilities

• To manage and coordinate the delivery of one or more large advice projects, including responsibility for ongoing development, service improvement, budgeting, monitoring and evaluation.
• To lead and coordinate wider project teams as appropriate to achieve successful project delivery.
• To maintain effective financial controls of projects and provide the head of HES and Development with up to date projections of spend and expenditure.
• To liaise with, and report to project partners and funders on a timely basis.
• To manage and develop key strategic relationships with funders.
• To develop partnerships and liaise with a range of stakeholders, potentially including other advice agencies, local authorities, voluntary sector associations and housing associations.
• To work constructively with other senior members of the HES team to help workload capacity planning
• To work with the Development team and head of HES to identify and develop new opportunities associated with the development of CSE’s advice work.
• To oversee the promotion and marketing of projects to ensure effective engagement with the target audience (in conjunction with Communications and Publicity Manager).
• To represent CSE at external events and conferences as required.
• To work with CSE advice team leader to ensure CSE advisors have the training and guidance required to give relevant high quality support to householders.

OUR AIM

To provide the advice people need for the problems they face and to improve the policies and practices that affect peoples lives

OUR PRINCIPALS

The Citizens Advice Service provides free independent confidential and impartial advice to everyone on their rights and responsibilities.

Citizens Advice Bromsgrove and Redditch (CABR) is an independent registered charity covering the Bromsgrove and Redditch area.

We are a member of National Citizens Advice, the leading UK Advice Charity. The main areas we help our clients with are in debt, benefits, housing and employment and we offer information and advice to a large number of clients to a high, accredited standard of quality. We dealt with 5630 clients in 2019/20 and circa 20000 issues. The core areas are debt, benefits, employment and housing.

LOCATION

Based in Bromsgrove with some travel to key stakeholders within Bromsgrove and Redditch with some flexibility for home working

SALARY – circa £37000 per annum- 37 hours per week.

PERMANENT – FULL TIME

Reporting to the Trustee Board you have overall responsibility for the quality and delivery of advice provided by Bromsgrove and Redditch CA- ensuring we meet the standards required under the Performance and Quality Framework (PQF) and the objectives of the Strategic Business and Development Plan.

Your direct reports will be the CA Service Manager, Senior management team, Paid staff team and volunteers responsible for service delivery.

You will have specific responsibility for all external liaison and activity and will be a proven relationship builder who has exemplary interpersonal skills to strengthen our reputation.

Our network includes National CA, Bromsgrove District Council, Redditch Borough Council, other funders and stakeholders and the local community,

You will have a proven track record of maintaining and developing funding streams to enable continued support for our core service along with specialist service delivery to meet local needs.

You will ideally have managed or been a key influencer on a significant transformation project.

COVID19 has had a profound impact on the delivery of our advice service. Supported by a committed staff and volunteer team we have mobilised home working to continue helping local people in need by phone and email during this period.

Undoubtedly the landscape for local charities has dramatically changed and we are looking for a dynamic and innovative leader who can navigate us through the next steps in offering an excellent service to our clients.

If you have a passion to serve your local community and would wish to lead this great organisation in our next chapter in offering excellent service to our clients, please click on the 'Apply' button to access and complete the attached application form and submit with a covering letter on how you meet our requirements. CVs submitted on their own will not be accepted. 

It is envisaged that interviews will be held online on  either 1st December or 7th December 2020.

The primary role of the Reception and Workspace Supervisor is to train a small team of beneficiaries on JERICHO's social projects whilst ensuring the smooth day-to-day running of the head office reception and the Jericho Workspace social enterprise.

• Job Title: Reception & Workspace Supervisor
• Salary: £20,000 - £22,000 per annum
• Working Hours: 37.5 per week
• Reports to: People Support Manager
• Based at: JERICHO, 196-198 Edward Road, Birmingham, B12 9LX

Main Duties & Responsibilities

The role will include such tasks as:

Jericho Reception

• Training and supporting a small team of beneficiaries for a wide range of reception and admin duties
• Delivering JERICHO's training manual
• Supporting beneficiaries to ensure they remain engaged and reach their potential
• Supporting beneficiaries with their qualifications
• Liaising with the People Support Team regarding beneficiaries' progress and concerns
• Maintaining health & safety records
• General building housekeeping
• General reception duties such as:
• Answering and directing phone calls for JERICHO & workspace tenants
• Greeting visitors & dealing with their enquiries
• Sorting & distributing incoming post
• Photocopying, filing, laminating and other office duties
• Any other duties deemed necessary by the Line Manager

Jericho Workspace

• Showing potential tenants around the workspace
• Setting up new licence agreements
• Workspace tenant liaison/customer services,
• Sorting coffee, tea, milk, printers, room bookings, setting up for meetings
• Any other duties deemed necessary by the Line Manager

Personal Specification

Values

• Commitment, understanding and living of Jericho’s five values: Respect, Equality, Love, Integrity and Excellence
• An appreciation of the Christian ethos of the organisation

Skills & Experience

• A self-motivated person, with a mature, professional outlook, who can also motivate others
• Evidence of ability and/or experience at helping people grow in confidence and self esteem such that they can achieve their true potential
• Knowledge and experience of supporting and training others
• An ability to prepare one’s own work plan and manage the activities of others
• Experience of managing a reception or administration team
• Good working knowledge of the Microsoft Office suite of programs

Additional Consideration Will Be Given For The Following

• Evidence of ability and/or experience of working with socially-excluded or marginalised people
• A recognised business administration qualification
• Experience of working in a multi-ethnic, multi- faith setting

To Apply

please provide your CV and a covering letter. The covering letter must include:

• Where you heard about the job vacancy
• Why you want to be considered for the role
• How you meet the criteria outlined in the personal specification

Join the friendly and welcoming team at City of Sanctuary Sheffield, as part of the Sheffield Project for Refugee Integration and Growth (SPRING) which supports refugees in the city. 

This is a key role. The SPRING Front of House Welcome and Support Worker is responsible for meeting and greeting refugees and helping them get the services they need. At the moment this role is being done online and over the phone via the Virtual Sanctuary. In the future, it will return to being face to face at the Sanctuary in the city centre.  You will have to be adaptable and comfortable working in both settings.

You will be working alongside and supporting many different volunteers on the SPRING project.

As the first person many refugees come into contact with, you will need to be welcoming, calm, and good at listening. Your English must be good, and it would be great if you could also speak another relevant language. You will need good IT skills so that you can use databases and web-based information and referral systems. 

We particularly welcome applications from people who have personal experience of the asylum system and people of colour.  To support all applicants, free preparation sessions will be run by the New Beginnings team at Voluntary Action Sheffield.  These will be open to anyone applying for the role to learn a bit more about the job and get support with their application.  The sessions will run at 10am on Tuesday 27th October and on the week commencing 2nd November (exact date tbc).

Copies of the Job Description, Person Specification and information about the SPRING project can be found in the attachments and on our website where you can also find out further information about City of Sanctuary Sheffield.

To apply for this role, please write a covering letter (no more than 2 pages long).  In this letter:

• say why you are applying for the job.
• tell us how you meet the job requirements detailed in the person specification. Give practical examples of what you have done that meets each requirement.  

In addition, please include the following:

• a brief summary of the work and volunteering you have done or a short CV.
• name, phone and email addresses of two referees, at least one of whom can comment on recent work or volunteer experience.

The closing date for applications is 5pm on Monday 9th November.

Longlist interviews will be held in W/C 23rd November and shortlist Interview will be held W/C 30th November.

As we face the challlenges of COVID 19, we're looking for a dynamic, motivated and solutions focussed Facilities Officer to help us safeguard our beneficiaries, our colleagues and the communities we serve, and to ensure the efficient running of our buildings and services.

The Facilities Officer at the Winch plays a vital role in ensuring the Winch is a welcoming, safe and inclusive organisation. You'll help ensure we meet all  requirements for building maintenance and for health and safety, and contribute to developing and embedding great policies, practices and procedures.

You will need a good level of understanding and knowledge of facilities management; including managing within a budget; undertaking, scheduling or commissioning planned maintenance and/or one-off repairs; demonstrating a good practical grasp of  legislation relating to health and safety; and keeping up to date with statutory guidance and best practices.

You will be responsible for the efficient and effective day-to-day running of the buildings, including opening and closing procedures, overseeing our essential infrastructure and cleaning, and managing room hirers. As an integral part of our small, committed and supportive team you will deliver a service that supports our community and helps us to achieve our ambition to help every child succeed.

We've extended our deadline to 30th October- but we will be interviewing as we go along- so apply today!

The role has arisen because the impact of the coronavirus on mental health has led us to expand our online and in-person counselling and Mindfulness services. Based in our Stress Project office, and with at least a year's experience in a similar role, you will lead the improvement of our administrative procedures as well as playing a key role in producing and disseminating communications about our services. As well as having first rate organisational and problem-solving skills, the ideal candidate will have sensitivity and tact.

About Us

Holloway Neighbourhood Group runs a a mental health service - the Stress Project, and a multi-purpose community centre - the Old Fire Station in Holloway, Islington. We deliver services and form partnerships to reduce social isolation and improve wellbeing for local residents.

About the Role:

• Improve and maintain the administrative procedures for
  •  inviting and accepting referrals and managing waiting lists
  •  booking and reminding clients of appointments with assessors and therapists
  • taking and recording payments
  • Respond in a polite, prompt and professional manner to all enquiries made to the Stress Project by phone, email, post and in person
• Assist in the marketing of Stress Project services by producing publicity materials, writing press releases and social media content, and developing and maintaining appropriate circulation lists
• Assist the Stress Project Manager to recruit and induct new volunteers and therapists
• Ensure all office documents are clear and fit for purpose, and improve and maintain filing systems

You will have:

• At least 1 years’ experience of successfully developing and monitoring administrative procedures and processes
• A working knowledge of relevant practice and legislation around data protection and confidentiality
• Ability to resolve complex problems, some of which are not covered by existing rules, procedures or instructions
• Ability to use social media to promote the Stress Project’s services to relevant audiences
• An understanding of the challenges experienced by people with mental health problems and disabilities and an ability to respond in a sensitive manner
• The ability and willingness to work from our COVID secure premises in Holloway, Islington

Holloway Neighbourhood Group is committed to inclusion and racial justice and welcomes applications from people from diverse backgrounds, ethnic minorities, lived experience of mental health conditions, and people returning to work.

The Royal Free Charity supports all Royal Free London NHS Foundation Trust patients and staff to make today feel better and to enable them to have the best experience. We do this through funding patient services, as well as cutting-edge research and equipment. 

The Fundraising Assistant will be reporting to Head of Individual Giving.

The aim of the Fundraising Department is to generate income from new and existing supporters, whilst giving our supporters the best experience possible.  Our fundraising directorate is split into three main areas, Individual Giving, Community Fundraising and Philanthropic Partnerships.  This role is heavily focused on supporter care and fundraising administration.

The objectives for the role:

To assist donors and volunteer fundraisers through the provision of first-class supporter care.

To provide administrative support across all areas of the Fundraising team (Individual Giving, Community Fundraising and Philanthropic Partnerships)

28 days paid holiday plus UK Bank Holidays each year

Enrolment into the Pension Scheme.

To apply for this post, simply send your CV with a cover letter.

About us
Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it. 
Crisis works throughout Edinburgh, offering advice, support and access to training and employment opportunities for people experiencing homelessness. 

About the role
This is a 12 months temporary role to cover the secondment of the current Administration Manager to another role within Crisis. 
You will play a crucial role in the Skylights Management Team, overseeing the core administration functions across the service, including education, progression and reception, Events and Christmas and provide effective and efficient customer service function for Crisis Skylight Edinburgh services and members. In addition, in a varied and challenging role you will have delegated responsibility of appropriate budgets and overseeing financial processes such as petty cash and processing of invoices in addition to partnership working with the other organisations and supporting activities running within Edinburgh Skylight and outreach services 

About you
To be successful in this role you must have:

• Experience of developing, implementing and monitoring office administration procedures to support a multi-disciplinary team
• Experience of managing a reception where, at times, people may present with challenging demands
• Ability to manage a busy and diverse workload whilst maintaining attention to detail and accuracy
• Experience of managing a budget and managing financial procedures
• Experience of managing, developing and supporting staff or volunteers
• Ability to use own initiative and proactively contribute to the effective running of the centre
• Excellent interpersonal skills with a high level of written and communication skills
• Excellent knowledge of Microsoft Office (Word/Outlook/Excel)Sound knowledge of health and safety issues and safeguarding procedures to ensure a safe environment is provided for members, staff, volunteers, supports and visitors 

Benefits
As a member of the team you will have access to a wide range of employee benefits including: 

• Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy
• Mandatory pension scheme, with an employer contribution of 8.5%
• 25 days’ annual leave which increases with service to 28 days

Alongside our excellent staff benefits, we will support your on-going development to build your skills, experience and career.

How To Apply 
If this sound likes the opportunity for you, please click on the 'Apply For Job' button below.

Closing date: Sunday 15th November 2020 (at 23:59)

If you need to request an application in an alternative format, please contact the Recruitment Team, contact details can be found on our website. 
We value diversity, promote equality and encourage applications from people of all backgrounds.  We particularly welcome applications from people with lived experience of homelessness

About us
Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.
Crisis Skylight Brent, based in Harlesden, provides support to individuals affected by homelessness around housing, wellbeing, training, employment and volunteering, and support to progress towards leading independent lives. 

About the role
Crisis Brent is currently recruiting for an Initial Contact and Engagement Advisor to join our team to work in an exceptional engagement and assessment service at our Skylight. The successful candidate will work with the Skylight team to provide a high quality, non-judgemental and safe service to the growing number of individuals who approach Crisis Brent for support. As the first point of contact for a range of enquiries from individuals with complex and multiple needs, visitors, volunteers and supporters, the Initial Contact and Engagement Advisor is required to provide information about Crisis services, Information, Advice and Guidance (IAG) on local homelessness and other related services and signpost accordingly, and deliver high quality triage and assessment. 
You will receive a full induction, ongoing training and regular supervision to support you in this role.

About you
To be successful in this role you will be able to demonstrate experience of managing and delivering reception and customer service functions, providing excellent customer care and the application of strong administration skills to ensure smooth service delivery, including the triage, assessment and engagement of our Members. You will be committed to working within a psychologically-informed environment, delivering a high-quality service to vulnerable groups of people to support them on their journey out of homelessness. Candidates will have to demonstrate boundaried and empathetic approaches to managing challenging situations and behaviours ensuring relevant processes and procedures are followed. 
This is an exciting opportunity for someone with strong interpersonal and organisational skills to work collaboratively in a focused, innovative and supportive team and work in a busy and stimulating environment. 

Benefits
As a member of the team you will have access to a wide range of employee benefits including: 

• Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy
• Mandatory pension scheme, with an employer contribution of 8.5%
• 25 days’ annual leave which increases with service to 28 days

Alongside our excellent staff benefits, we will support your on-going development to build your skills, experience and career.

How To Apply 
If this sound likes the opportunity for you, please click on the 'Apply For Job' button below.
Closing date: Sunday 8th November 2020 (at 23:59)
If you need to request an application in an alternative format, please contact the Recruitment Team, contact details can be found on our website.

About us 
Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.
Crisis Skylight Croydon is located in the heart of the borough on Surrey Street in Croydon, directly next to the market in the centre of Croydon. Our Skylight offers a number of courses, 1-1 coaching around progression, work and learning, mental health and housing and provides practical support in the form of showers and laundry facilities to assist and support individuals who are street homeless.? In addition, we work closely with partner agencies including the homeless health team, job centre plus and drug and alcohol outreach teams.

About the role
This is a temporary role for 3 months with the possibility of extension/ being made permanent.
As an Initial Contact and Engagement Advisor, you’ll be part of Crisis Skylight Croydon’s exceptional Initial Contact and Engagement service providing a high quality, non-judgemental and safe service to the growing number of individuals who approach Crisis Croydon including some of the most excluded, vulnerable people in the borough. The Initial Contact and Engagement Advisors are the first point of contact for a range of enquiries from people who are experiencing homelessness for the first time, individuals with complex and multiple needs, visitors, volunteers and supporters. You will be providing information about Crisis services, delivering a high-quality triage and assessment service and offering Information, Advice and Guidance (IAG) on local homelessness and other related services.

Crisis uses a case management approach and the successful candidate will be expected to attend case management meetings as well as reflective practice and full team meetings. You will also be expected to work collaboratively with external partners and Crisis Skylight Croydon’s Progression and Learning Teams.

The Croydon Skylight building is currently open three days a week, and therefore you will be expected to work some days from home but also to be able to work from the building on a rota basis.  

About you
To be successful in this role you will have:

• Experience of working within a reception or administrative support role
• Experience of working with homeless or other vulnerable groups and understanding of the importance of respecting confidentiality, showing empathy and sensitivity, and working in a boundried way.
• Experience of working in a Psychologically Informed Environment and in a way that ensures that members with all levels of need can access the service 

Benefits
As a member of the team you will have access to a wide range of employee benefits including:

• Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy
• Mandatory pension scheme, with an employer contribution of 8.5%
• 25 days’ annual leave which increases with service to 28 days

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.

How To Apply 
If this sound likes the opportunity for you, please click on the 'Apply For Job' button below.
Closing date: Sunday 8th November 2020 (at 23:59)
If you need to request an application in an alternative format, please contact the Recruitment Team, contact details can be found on our website.