Community Receptionist Jobs
Events Officer
· Maternity cover
· Salary £36,189 per annum
· Full time (37.5 hours per week) minimum 4 days a week considered
· Flexible working options will be supported
· Central London Office and Hybrid working
We offer a pension scheme with employer contribution up to 10%, in addition you’ll receive 28 days holiday plus bank holidays, 24-hour access to a comprehensive employee assistance programme, cycle to work scheme and season ticket loan scheme and other benefits.
About the role
The Events Officer plays a key role in our highly effective communications team, leading on the delivery of an impactful programme of events – both online and in person. The role works with teams from across the organisation to plan, deliver and promote all types of events, including workshops, roundtables, conferences, webinars, receptions and other types of online and in person events.
Events are an important way for Ageing Better to influence priority audiences, including businesses and local and national government, and the postholder will advise teams on how events can best reach these audiences, encourage engagement and lead to lasting relationships.
This role sits within the Communications team, and the postholder will be responsible for drafting comms content, such as blogs and social media posts, particularly in relation to event promotion.
About you
You are highly organised, with excellent prioritisation and project management skills, enabling you to juggle multiple projects simultaneously. You have good attention to detail and enjoy planning, solving logistical problems and delivering events to a tight budget.
You are a good communicator and are comfortable working in close partnership with colleagues and dealing with a wide range of people.
You will have experience of organising events, including technical experience of managing online events and streaming.
About us
The Centre for Ageing Better is a charitable foundation funded by The National Lottery Community Fund and part of the government’s What Works Network
Everyone has the right to a good life as they get older and our whole society benefits when people are able to age well. But far too many people face huge barriers, and as a result are living in bad housing, dealing with poverty and poor health and made to feel invisible in their communities and society.
The Centre for Ageing Better is pioneering ways to make ageing better a reality for everyone. Its key areas of work include challenging ageism and building a nationwide Age-friendly Movement, creating Age-friendly Employment and Age-friendly Homes.
We are striving to create an organisation that reflects our society and the communities we serve. A workplace where everyone feels empowered and where diversity of background and thought is celebrated. We know there is more work to be done and are committed to continuing to improve our practice around Equality, Diversity, and Inclusion.
We very much welcome applications from minority groups and those underrepresented in our workforce. This especially includes people from Black, Asian and Minority Ethnic backgrounds, LGBT+ people, and Disabled people.
We are a Positive Action employer, therefore in recruitment where two candidates are ‘as qualified as’ each other, we will favour a candidate from any group identified as currently underrepresented in our team based on protected characteristics as outlined in the Equality Act 2010.
The closing date for this role is 11:59pm on Sunday 12th May, with in- person interviews to take place during week commencing 20th May.
The client requests no contact from agencies or media sales.
About us
Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.
It is an exciting and important time to be joining us at Crisis. We work with thousands of people across England, Scotland, and Wales so they can leave homelessness behind for good.
Title: Reception Manager (internally known as Skylight Coordinator)
Salary: £34,844 per annum
Contract: Permanent
Hours: 35 per week
Location: Based in Crisis Skylight Oxford, Old Fire Station, 40 George Street, OX1 2AQ. This is an onsite role.
About the role
Crisis Skylight Oxford supports people experiencing homelessness. The service is based in the Old Fire Station alongside an Arts Centre open to the public. As the Reception Manager (Skylight Coordinator) you will ensure that the reception area runs efficiently and effectively and is a warm, supportive space to anyone needing our support. You will manage the reception team and volunteers, ensuring the provision of good advice, information, and guidance.
About you
To be successful in this role you will have experience of managing a busy reception where people have presented with a wide range of issues and challenges. You will have experience of working with disadvantaged or socially excluded groups or individuals, either as part of a paid role or in a voluntary capacity. This role includes line management responsibilities so you will need experience of managing staff and/or volunteers. You will have good admin skills, with strong oral skills including the ability to communicate key information clearly and precisely. This would be a great opportunity for someone who is already working within the sector or someone with voluntary experience who wants to use their Reception Manager experience to help end homelessness.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities and backgrounds.
Working at Crisis
As a member of the team, you will have access to a wide range of employee benefits including:
- Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
- Pension scheme with an employer contribution of 8.5%
- 28 days and option to purchase up to 10 additional days leave
- Enhanced maternity, paternity, shared parental, and adoption pay
- Flexible working around the core hours 10am-4pm
- And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How to apply
If this sound likes the opportunity for you, please click on the 'Apply for Job' button below.
Closing date: Sunday 5 May 2024 (at 23:59)
Interviews to be held on Thursday 16 May at Crisis Skylight Oxford, Old Fire Station, 40 George Street, OX1 2AQ
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Community Advice Works is an established community charity based in New Cross in South
East London. As the only charity in the London Borough of Lewisham offering a general
drop-in advice service, we are a critical source of support to vulnerable residents. We have
built a strong reputation within the Borough for providing high quality, independent, person-
centred welfare and housing advice. The organisation employs several part-time staff and
has a team of volunteers. In addition to providing advice we currently deliver a domestic
violence project at Guys and St Thomas’ Hospital.
Like many charities in the advice sector, CAW is going through a process of change. We are
looking for an experienced and community-driven individual with a strong set of managerial
and interpersonal skills, preferably with a background in advice work, to maintain the strong
structures and reputation for excellence that we have developed.
As service manager, you will work with our friendly staff and trustee team to deliver our vital
service. We pride ourselves on providing a flexible, inclusive and rewarding work
environment, and are parent-friendly. Our community links and reputation are very important
to us, and we are looking for a service manager who shares our commitment to community
and public service - whether your experience is the public, private or charity sector.
Key duties
- Staff and volunteer management
- Line manage staff by providing support and supervision as needed, conducting regular performance reviews, and identifying staff training needs
- Oversee recruitment, training, and management of volunteers to ensure they are properly supported and equipped to help meet CAW’s service goals
Service delivery
- Ensure high quality and timely service delivery in line with the Service Level Agreements with our various service partners
- Identify any issues with service delivery and help develop cost-effective solutions to them as appropriate
- Compile and maintain accurate statistics on service performance to share with funders and CAW trustees
- Develop and maintain positive relationships with our key service partners through regular engagement, including attendance at regular service partnership meetings
- Engage regularly with our funders and other key stakeholders to build and maintain positive working relationships, and provide them with timely reporting on our service performance as needed
- Update service level agreements with existing funders, and draft new agreements as needed
- Interact with clients as needed in a friendly and professional manner
Administration and Finance
- Ensure day-to-day administrative processes are functioning smoothly, and that necessary policies and procedures are up to date
- Line manage work of receptionist/administrative support worker
Fundraising and Marketing
- Help identify new funding and other revenue-raising opportunities
- Support the work of the fundraising sub-committee in preparing funding applications
- Work with trustees and external vendors to ensure CAW website is kept up-to-date
- Work with trustees and external vendors (as appropriate) to develop a social media presence for CAW
- Identifying and supporting efforts to increase CAW’s profile in the local community and to build relationships with key local stakeholders as appropriate Governance
- Prepare monthly reports for the trustees on service performance
- Maintain good lines of communication with trustees on all operational matters
- Attend trustee board meetings as needed
Person specification
Essential criteria
- Minimum of 3 years’ experience in a managerial role
- Excellent verbal and written communication skills
- Strong teamwork and interpersonal skills, including ability to manage a diverse range of working relationships in an effective, empathetic but professional manner
- Experience of working in a busy environment, managing competing work pressures and prioritising tasks appropriately to ensure key deadlines are met
- Strong attention to detail
- Experience preparing reports and compiling service statistics
- Ability to think strategically, to identify problems and devise effective solutions
- Ability to work on own initiative, within established practices and procedures
Desirable criteria
- Knowledge and experience of advice work
- Experience with fundraising
- Experience with financial management in the charitable sector
- Knowledge and experience of the local community and voluntary sector in Lewisham
Department - RFC Recreation Club
Reports to - Duty manager with dotted line reporting to assistant director of innovation
Reports to you - None
Hours of work - Part-time - 30 hours a week per week not including breaks, over four days
Base - Based at Recreation Club on Fleet Road, NW3 2QG by the Royal Free Hospital
Salary - £22,800 per annum, pro-rata- subject to skills and experience
The role
The Receptionist will report to the duty manager(s) with a dotted line reporting to the assistant director of innovation.
The role will require managing the front desk and will include greeting visitors, answering the phones, handling financial transactions, members’ accounts, day-to-day bookings, prospective members’ inquiries and providing general administration support to provide a smooth running of the reception area. This is an exciting opportunity for someone who enjoys interacting with people and has strong organisational skills.
The team
The Recreation Club of the Royal Free Hospital was established over 40 years ago and provides a fitness and leisure club to the public, local community, and hospital staff. The club plays host to a state-of-the-art gym, two fitness studios, a swimming pool and sports hall.
Organisation
The Royal Free Charity stands at the threshold of its most important period of development.
Our vision is for everyone served by the Royal Free London NHS Foundation Trust (RFL) to have access to world-leading healthcare, delivered by a thriving workforce, and driven by medical research that has a global impact. We support the 10,000 staff of the RFL and their 1.6 million patients across Barnet, Chase Farm and Royal Free hospitals and more than 30 NHS services.
Through the services we provide, and the programmes and equipment we fund, we make a profound and immediate difference to patients’ experiences of care.
RFC Recreation Club: The aim of The Rec Club
- The Rec Club is responsible for providing a safe and welcoming environment for our club users, alongwith facilitating schools, groups, clubs, and Royal Free outpatients/ rehabilitation discharged patients, for their health and fitness sessions in one of the many areas of the club.
- The club has 2 studios, a swimming pool, a sports hall, and a gym, all of which are used daily by our members and the local community with a footfall of around 1000 people per day.
Receptionist Job Purpose and Key Responsibilities
- Greet and welcome visitors in a professional and courteous manner.
- Answer phone calls
- Schedule bookings for prospective and existing clients
- Oversee the club's booking system including updating and maintaining member records, taking payments for membership & usage of the club’s facilities, processing and issuing new membership applications and collecting insurance information.
- Maintain a tidy and presentable reception area.
- Receive and distribute incoming mail and deliveries.
- Provide general administrative support, including photocopying and filing.
- Assist with scheduling appointments and coordinating meetings for the club manager.
- Update and maintain club records and databases.
- Provide information on club fees, packages, and offers.
- Handle inquiries from visitors and provide accurate information.
- Collaborate with other team members to ensure efficient reception operations
Customer Service / Quality
- Provide a warm welcome and work with the team to continually improve the overall member experience.
- Provide an informative general induction for new club members.
- Direct any customer complaints to the appropriate person.
- Direct any questions about services or club equipment to the appropriate person.
People
- Communicate performance standards and expectations, in a way that motivates your fellow club members.
- Work with your line manager to obtain regular feedback from members to ensure suggestions and customer service improvement opportunities are actioned.
Key Relationships
- Working with our members
- Assisting with all our external bookings, which include local schools, private swimming clubs and group classes.
- Supporting the Trust in delivering outpatients and rehabilitation to discharged patients of the Royal Free Hospital
Person Specification
Qualifications, Experience, Skills & Knowledge
Qualifications
- CSE/GCSE in Maths and English or equivalent
- First aid/defibrillator qualified (desirable)
Experience
- A minimum of 1-year’s previous experience in working in the fitness/hospitality/ front of house industry as a receptionist or in a similar role
- Previous experience working with the public.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook)
- Previous experience of working in a multicultural environment
- Desirable to have database system user experience and/or sales and marketing experience.
Skills and Knowledge
- To have excellent communication skills both verbal and written
- Excellent interpersonal skills and ability to proactively build relationships and networks.
- Excellent computer skills including updating calendars and inputting data and being familiar with programs such as Microsoft Word and Excel.
- Able to multi-task
- An understanding of membership systems
- Understanding of confidentiality & working with integrity
- Work to tight deadlines and deliver results.
- To be flexible, tactful, diplomatic, and supportive in your approach
Communication
- To have excellent communication skills both verbal and written
- Ability to:-
- empathise and support staff positively
- Ability to build supportive and trusting relationships.
- Strong commitment to the RFC values and providing excellent customer experience.
Managing Own Performance & Development
- To be able to: -
- work under pressure and to deadlines
- prioritise and manage own workload.
- demonstrate continued attention to detail and accuracy.
- problem solves.
- To be willing to continue updating own knowledge and skills.
- To be self-confident and willing to take responsibility.
Other Requirements – We expect you to:
- Take time for personal development, contributing learning and ideas to the wider team.
- To work unsupervised
- To work to tight deadlines and deliver results
- To have a positive professional work attitude
- Be highly motivated and able to take the initiative
- Have a strong affinity with the NHS and philanthropic values
- Have attention to detail
- Support your team and your other colleagues
- Attend meetings and training as required
- Be flexible and respond to the needs of the charity
- Attend supervision on a regular basis with the line manager
- To treat everyone equally, regardless of sex, age, disability, gender reassignment, race, ethnicity, religion or belief, sexual orientation, or any other protected characteristic
- Read and adhere to the Charity policies, including the dress code, and all relevant legislation and ensure that any team members who report to you do the same
- Work toward the charity’s vision and mission, and act in line with its values of dedication, innovation, partnership, energy and respect.
- Be aware of and have a good understanding of Health and Safety at Work and the Fire Procedure and understand the correct action to be taken in the event of a fire
- To undertake any additional relevant duties as required
The recruitment process
To apply for this post, send your:
- CV (please include your last employer and dates of employment)
- Coverletter addressing how you meet the criteria set out in the job description and person specification
Please note, that applications submitted without a cover letter will not be considered for this role.
Closing date for application: Wednesday 24th April 2024, 12 noon
Interview date: Wednesday 8th May 2024
Please kindly note that we may close the job advert before the closing date if we receive a large volume of applications.
You must be eligible to work in the UK
We are happy to consider any reasonable adjustments that candidates may require during the recruitment process. If you require any reasonable adjustments at any stage during this process, please contact us as soon as possible.
As an equal opportunities’ employer, the Royal Free Charity is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Royal Free Charity and act in line with our values of dedication, innovation, partnership, energy and respect.
Benefits:
Core benefits
- 25 days of paid holiday, plus three-day office closure rest period between Christmas and New Year, and UK bank holidays. This increases to 30 days leave after five completed years of continuous employment (all leave is pro rata for part time employees).
- A contributory pension scheme, where we match your 4% contribution towards your pension. If you choose to increase your payments into your pension scheme, we’ll match your contribution up to 9%.
- A sick pay package that offers one month’s full pay and one month’s half pay in any 12-month period if you’ve been with us for less than two years. This rises to two months’ full pay and two months’ half pay in any 12-month period after two years of continuous employment.
- Occupational maternity pay and paternity pay packages that provide more generous support than statutory pay alone.
- A flexible working policy to support our employees’ work/life balance.
Support for your financial wellbeing
As a member of the Royal Free family, you’ll be entitled to benefit from:
- Expert financial advice from our financial partner, the London Credit Union
- Savings on purchases with the Blue Light Card
- Our Death in Service benefit
Support for your health and wellbeing
- Gym, pool and classes at our Rec Club in Hampstead
- Secure bicycle parking and shower facilities at our Hampstead site
- Running club
- Monthly guided meditation
- Free massage therapy from our complementary therapy team
- Menopause peer support group
- Employee Assistance Programme offering 24-hour access to free confidential advice and support on work and personal issues.
Should you require more information regarding this post, please contact our office.
The client requests no contact from agencies or media sales.
15 HOURS PER WEEK, 8.00AM – 1.00PM MONDAY, THURSDAY AND FRIDAY
HERTFORDSHIRE
We have an exciting part-time vacancy within our exceptional front of house team to join us as a Receptionist. Providing a high quality, friendly and professional service you will be the face of St Elizabeth’s to external visitors when arriving to our main reception.
You will:
• Answer incoming calls and direct to appropriate colleagues
• Book meeting rooms and accept, check and organise deliveries
• Organise and sort outgoing and incoming mail
• Set up new starters on our system, ensuring ID badges are provided
• Book taxis for staff and visitors as required
• Be the central point of contact for all St Elizabeth’s staff
About you
The successful candidate will have previous experience in a similar role or environment, and will be an enthusiastic team player with the ability to work closely with the rest of our front of house team, and the confidence to lone work as necessary. You will be approachable and have first-class customer service skills, with a calm and professional telephone manner, alongside good working knowledge of office systems and reception protocols.
Why work for us
Based across 60 acres of beautiful countryside, St Elizabeth's is a charity supporting children, young people and adult day clients with epilepsy and other complex medical conditions.
Over the past 120 years, St Elizabeth's has grown and developed to comprise a non-maintained special School for both boarders and day students, a specialist Further Education College, domiciliary care for College learners, Supported Living in the community, a comprehensive Day Opportunities programme for adult day clients and 24 hour health provision provided by specialist nurses and therapists.
In addition to excellent staff training, our employees are also rewarded with various other benefits offered as part of your employment:
• 23 days’ annual leave per annum – 5 service related day’s accrued up to 5 years of service (based on full time working hours)
• Eligible for Blue Light card – discounts on big brands!
• Discounted gym membership
• Employee recognition scheme
• Life assurance
• Free on-site parking
• Recommend a friend payment up to £500!*
• Confidential employee assistance programme
• Fully paid for DBS
• Contributory pension scheme - eligible employees are automatically enrolled after 3 months at 5% (3% employer contribution)
• *terms and conditions apply
How to apply
Please complete an application form and upload an up to date CV on our website. All offers are conditional and subject to receipt of satisfactory pre-employment checks and references including an enhanced DBS check. Please note we are not on a public transport route.
Applications will be reviewed and interviews scheduled on a rolling basis; therefore, we recommend that you apply sooner rather than later. We reserve the right to close an advert if we receive sufficient applications ahead of the deadline. If you require reasonable adjustments at application or interview stage, please do let us know as soon as possible.
Equality, Diversity & Inclusion
At St Elizabeth’s we embrace diversity and aspire to create a diverse and inclusive working culture. We are proud to be recognised as an Investor in People and to hold Disability Confident status. We are an equal opportunities employer welcoming all applications from across the community.
Safeguarding
St Elizabeth’s Centre is committed to safeguarding and promoting the welfare of children, vulnerable adults and young people. The successful applicant will be required to undertake an enhanced disclosure through the Disclosure and Barring Service. Some of our positions involve regulated activity relevant to vulnerable children, adults and young people. It is a criminal offence for people who are barred from working in regulated activity to apply for roles that require them to work unsupervised with that particular group. Our vacancies are exempt from the Rehabilitation of Offenders Act 1974.
Registered Charity 1176777
You may have experience of the following: Front Desk Coordinator, Office Administrator, Customer Service Associate, Administrative Receptionist, Guest Services Coordinator, Front Office Assistant, Client Support Representative, Administrative Support Specialist, Reception Coordinator, etc.
REF-212 860
We’re looking for a dynamic, creative and caring Community Coordinator to join our team. You’ll be primarily responsible for managing our programme of community activities, events and therapies at our wellbeing hub and garden in Camden.
You’ll be helping to provide a place where people can find belonging and get support navigating life, as we continue to develop the Hub from its roots as a mental health day centre into an accessible, thriving community wellbeing hub.
About Us
Likewise is an innovative social care and mental health charity working at the heart of the Camden community to support individuals experiencing loneliness, isolation and social exclusion.
Putting relationships first, we help people navigate life practically and emotionally, feeling a sense of belonging and acceptance.
At Likewise our culture is all about being human together. More human organisations do more human work. We put a lot into having authentic relationships, work hard to support each other’s sense of belonging and love learning together through the work we do.
Our three strands of work are:
- Community – building spaces where people feel safe to be themselves, and feel a sense of belonging, connectedness and acceptance
- 1-to-1 Support – flexible, person-centred support to meet the complexity a person experiences in their day-to-day life, whether at home or out in the community
- Shared Learning – providing experiential learning and formal training opportunities that support personal wellbeing and skills development, primarily through our volunteer and placement student programmes.
We’re also trying to influence change in the local health and care system so that organisations and services become more human, adaptable and responsive to people’s lives.
About the Community Hub
The Likewise Community Hub offers a safe space for people to explore a range of wellbeing activities and events, whilst creating opportunity for connection, relationship, belonging and support.
Our Community Hub and Garden is open to all with a particular focus on people who may feel lonely or socially isolated through mental ill health. It’s a place to access therapies, groups and activities supporting belonging and wellbeing. The hub is both a place to meaningfully contribute, and to feel supported, upholding the principle that we all have needs and we all have something to offer.
Flexibility
We believe in everyone’s intrinsic motivation to do their best work and trust each other to manage working time in the way that best serves the work we’re doing. Everyone is free to structure working hours and time in a way that both suits their life and their professional role. Everyone wants to get the most from both.
Bring your whole self to work: It’s all welcome
Our hope is that every person who joins our community – whether as a staff member, client, volunteer or supporter – can feel safe to be themselves and our commitment is to creating working spaces and relationships where this is possible.
We’re passionate about creating a workplace that promotes and values diversity, inclusion and belonging. Organisations that are diverse in age, gender identity, race, sexual orientation, physical and mental health, ethnicity and perspective are vital to our communities.
We’re all learners and leaders
We are committed to our own learning, growth and development. We value being able to sit with the discomfort of being outside our comfort zone, engage in the diverse experiences of our work, and bring a learning attitude to everything we do.
We all need to be able to tap into our own leadership, take responsibility for finding the potential in ourselves and others, and have the courage, commitment and care to develop that potential.
About You
We’re looking for someone who is:
- Passionate about people – and keen to work in an environment where there’s connection with a diverse range of individuals
- Organised, detail focused and a great problem solver
- Curious, reflective and open to learning – about our work, values, and about themselves
- Willing to step outside their comfort zone – and join a work culture that’s all about openness, challenge and learning
- Adaptable and keen to be part of our broader work – to join in a community event or sit and have a cup of tea with a client when the opportunities arise
- A good communicator and relationship builder – who can represent the organisation and hold relationships as someone, who will often be, the first point of contact
- Willing and able to meet people where they are at, engaging with sometimes challenging relational dynamics and diverse ways of relating
- Able to work from our Camden hub five days a week
You’ll need to have some experience of, or feel very confident in:
- Planning, delivering and co-ordinating community activities and events
- Supporting volunteers
- Community engagement and co-production
- Working in a people focused role
- Understanding and responding to the unique needs of people with mental health challenges
Key Areas of Responsibility and Focus:
Coordination, Management, Planning
Coordinating the curation, planning, scheduling and delivery of community projects, activities and events at the Likewise Wellbeing Hub and Garden
Coordinating the Likewise Creative Therapies service referrals and delivery
Making good use of our community facilities, garden and kitchen to support wellbeing in the community.
Communication, Information and Relationship
Working with relationship building, conflict, rupture, and repair with, and between, community members
Being a point of contact with community members and activity hosts
Coordinating placement student team to manage communication channels for the community, including social media, digital content and website updates
Working in collaboration and partnership with our Programme Lead, Learning Programme Coordinator and Office/Hub Administrator to realise the full potential of our Community Programme
Community Engagement
Increasing access and engagement with the Hub from a diverse community through partnerships, informal and formal referral networks
Working with the Programme Lead to build engagement with the community programme through programming, marketing and communications
Developing and building on the participation, voice, and sense of ownership of community members in the Community Hub
Learning, Monitoring, Evaluation
Ensuring accurate and useful data collection for the Community Programme
Implementing evaluation/learning tools and methods set up by Monitoring, Evaluation Learning Lead
Monitoring budget expenditure for Community activities, events and therapies
Community Hub Space
Working with Office/Hub Administrator to ensure the smooth running of community hub
Working with Office/Hub Administrator to ensure the hub is a welcoming, effective and well-functioning space for community members.
Supporting the function of front office and reception
Partnerships
Maintaining relationships with a wide range of stakeholders including partner charities, volunteers, Camden Council and community members.
Managing partnerships to support and deliver community activities and events for wellbeing
Supporting the co-production of activities and events with community members.
Head Of Finance
Hours: 22.5 hours per week
Location: Brightspace, Ipswich or Kirkley Centre, Lowestoft
Term: Permanent
Salary: £46,000 FTE - £27,600 Actual Per Annum
Start Date: As soon as possible
About us
Community Action Suffolk (CAS) is the county’s infrastructure organisation for the Voluntary, Community, Faith and Social Enterprise (VCFSE) sector. We exist to ensure our sector, and its volunteers are supported, safe and sustainable and that our communities are active and resilient.
Our values of collaborative, enabling, person centred, responsive and trusted are the golden thread which runs through who we are and how we operate, and we aim to make them real every day.
About you:
As the Head of Finance you will lead the day to day operational function of the finance team and provide strategic support to the senior management team and trustees. The role will directly report to the Chief Executive and is a great opportunity for an individual looking to further develop their career.
You will be a qualified finance professional who has experience of working at a senior finance level with drive and enthusiasm to further develop and implement effective finance systems and processes. You will have a crucial role in continuing the success of the organisation and be able to prepare high quality reliable and timely management information to the Executive and Board of Trustees. Ideally you will have a good understanding of charity accounting and regulation as well as compliance and governance within charitable organisations. You will have strong leadership skills to motivate and develop the small final finance team, helping individuals to fulfil their potential.
We are a friendly organisation, committed to promoting a diverse and inclusive culture in all that we do, and welcome applications from individuals of all backgrounds. We aim to create a workplace which is welcoming, fair, and inclusive, where people can be themselves and contribute to our vision and values.
We are happy to discuss any reasonable adjustments individuals may require in the recruitment process, or on commencement of post.
If you wish to understand more about the role please contact Hannah Reid, Chief Executive.
What we offer
You will work within a reputable charity which offers its employees benefits which include:
• Blended working where role allows
• Flexible working options to support work/life balance
• 33 days increasing to a maximum 36 (FTE) annual holiday which includes an allowance for bank holidays
• Up to 4% matched pension contribution
• 2 days pro rata volunteering days to support volunteering in Suffolk
• Staff Discounts Scheme for a range of retailers including; shopping, holidays, insurance, eating out and health and leisure activities
• Company Sick Pay Scheme
• Continued Professional Development for job related development
• Family Friendly policies and practices
• Tailored induction
For more information, please visit our website for a copy of our application pack.
Closing date: 9.00am Friday 10th May 2024.
Interviews will take place week commencing: 13th and 20th May 2024
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
As Supporter Care Administrator you will be the first point of contact for supporters, partner organisations, media representatives and others who get in touch with CSW in person, by phone or email. We are looking for a warm, friendly person who loves people and is also highly organised.
Key Responsibilities (full responsibilities listed in the application pack):
- Act as the first port of call for all enquiries.
- Oversee the smooth running of reception, including receiving visitors and processing deliveries.
- Respond to telephone enquiries, ensuring that requests are followed up within a reasonable timeframe or passed on to the relevant person.
- Take and process donations over the phone.
- Update supporter records on our supporter database, including changing contact details, processing unsubscribes, entering supporter campaign actions.
Essential Criteria (full criteria listed in the application pack):
- A minimum of two years’ experience in a customer/ supporter facing role within the commercial, public or third sector.
- GCSE grade C or above in English and Maths, or equivalent.
- Experience of providing administrative support within an office environment.
- Experience of using a CRM or database to capture individuals’ details and contact.
- Experience of working cross-departmentally and with people across all levels of an organisation.
The client requests no contact from agencies or media sales.
Age UK East London are recruiting a Project Officer to join our growing information and advice team. We support thousands of people a year to maximise their income, challenge bad decisions, and ensure that they understand their rights and entitlements.
We support some of the most deprived communities in the UK, tackling poverty and health inequality while promoting independence and well-being. Working in well networked and integrated systems you will make a key contribution to improving the lives of adults, their carers and the wider community.
Job description
Job Purpose
• To deliver high-quality independent information and advice to adults, their carers and families
• To provide support to the advice service with appropriate and proportionate triage.
• To help clients with their enquiries by providing accurate information and signposting.
• To support to the smooth running of the Age UK East London Helpline.
Key Tasks
• To provide an open access front door for AUKEL advice in our Newham Office during office hours.
• To provide information and advice to older people and their carers on matters of social welfare, housing, health and social care etc
. • To triage and allocate referrals for the advice team ensuring that referrals for case work are appropriate and within the scope of our service.
• To provide information, advice and support to older people and their carers enabling them to access services and remain independent.
• To carry out welfare benefit calculations.
• To maintain accurate case records to Advice Quality Standard and in line with relevant legislation.
• To support all Age UK East London Advice Services to manage demand.
• To maintain a welcoming reception area and ensure all resources and information are up to date
• External representation at meetings with key stakeholders.
General
•To meet regularly with line manager for support, supervision and appraisal.
•To attend team and staff meetings, (and other meetings) as required.
•To undertake any other duties within the competence of the post holder as may be required from time to time for the continued smooth running of Age UK East London.
•To undertake all training required to fulfil the role.
•To carry out the duties of the post in accordance with Age UK’s East London’s policies and procedures including EDI, Health & Safety, Confidentiality, Complaints, GDPR, Safeguarding Vulnerable Adults.
Functional Links
• The role reports to the Advice Team Leader.
The client requests no contact from agencies or media sales.
This is a great opportunity for an enthusiastic and motivated person who has experience of managing membership schemes and wants to be part of a successful and ambitious team. We are interested in hearing from applicants from the wider charity sector as well as higher education fundraisers.
The client requests no contact from agencies or media sales.
Your role
Church Mission Society is passionate about God’s mission and fired up to see more and more people become followers of Jesus. As one of two Church and Supporter Care Officers you will bring delight to our donors by successfully dealing with their enquiries as their first port of call. You will also proactively contact supporters and churches to encourage them to give and engage with CMS. Through this, your role will make a significant contribution to supporting for the work of Church Mission Society.
The organisation you’ll be joining
Church Mission Society is comprised of people who are passionate about mission and fired up about helping people follow Jesus. For over 200 years CMS has been at the forefront of global mission, living out the gospel of Jesus, seeing lives changed and communities transformed. If you join CMS you will find an organisation that has been reinvigorated with a fresh vision to make disciples of Jesus among people at the edges, both in the UK and around the world.
The organisation you’ll be joining
Church Mission Society is comprised of people who are passionate about mission and fired up about helping people follow Jesus. For over 200 years CMS has been at the forefront of global mission, living out the gospel of Jesus, seeing lives changed and communities transformed. If you join CMS you will find an organisation that has been reinvigorated with a fresh vision to make disciples of Jesus among people at the edges, both in the UK and around the world.
What you’ll need to succeed
The successful candidate will have proven experience working in a customer/supporter facing environment. Administrative skills are essential and experience in telephoning to get results in a customer care environment is highly desirable.
It is also a requirement for this post holder to be in sympathy of CMS’s values and aims.
Further details can be found in the job description and person specification.
Our commitment to you
Our core values of being pioneering, relational, faithful and evangelistic are integral to everything we do, and we work hard to ensure that every member of staff is valued, supported and encouraged to continually learn and develop their skills.
We are committed to the safeguarding and protection of the people we serve, our partners, our volunteers, and our staff. We believe that every child or adult we come into contact with has the right to be protected from all forms of harm and abuse. Our recruitment and selection processes are in line with our Safeguarding Policy and the SCHR Misconduct Disclosure Scheme , of which CMS is a member as part of our commitment to safeguarding.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Roma Outreach Worker (Full-time, 12-month fixed term contract)
Kingston upon Thames, Greater London
37.5 Hours per week
This role will require the person to work early mornings and late nights in order to conduct outreach shifts in the Borough.
UK Driving Licence and Romani or Romanian language skills are essential.
About Us
We are SPEAR, a charity dedicated to helping homeless people in South and West London find secure accommodation and work towards a positive future. For 30 years, we’ve worked tirelessly to support homeless people to recover from their personal issues and break down the barriers that they face. We recognise that homelessness is much more than just a housing issue, so we provide a range of accommodation and support services to help people reach their full potential.
The Benefits
– Salary of £31,500 per annum
– 34 days’ holiday (inclusive of bank holidays) increasing with length of service
– Pension scheme
– Access to a free Employee Assistance Programme
– A range of benefits including cycle to work scheme and staff wellbeing sessions
– Refer a friend bonus scheme
This is a superb opportunity for an individual with drive, focus and a desire to work with our outstanding charity to help us to combat homelessness. You’ll discover a passionate, supportive environment where the entire team are working toward the same goals and are dedicated to making positive change and producing great results.
The Role
The purpose of the Roma Outreach Worker role is to deliver an effective service to single people who are currently rough sleeping. This post will actively support Roma clients, providing a continued and consistent point of contact whilst assisting them in navigating the various change pathways available to them.
Are you passionate about utilising your language skills to assist in ending rough sleeping? Our organisation takes a proactive stance in supporting individuals away from rough sleeping, aiming for permanent transitions from rough sleeping.
We are seeking a dynamic and self-driven individual with language proficiency in Romanian or Romany to join our Kingston Outreach Team as a Roma Outreach Worker. In this pivotal role, you will engage in street outreach shifts, assess needs, and deliver personalised case management. It is the beginning of assisting clients on their journey from homelessness to independence.
To be considered for the role of Roma Outreach Worker, you will have:
- Able to speak Romani or Romanian fluently or to a high level.
- Full and clean UK driving licence.
- Good understanding of the Roma communities.
- Experience of working within the homelessness or social care sector.
- Have a creative, solution-focused approach to overcoming challenges.
- Knowledge of GDPR and data management.
- Knowledge of current drug and alcohol provision and relevant services, pathways and conditions.
- Emotional resilience to deal with challenging behaviour and to facilitate ongoing constructive engagement.
- Solid IT skills with the ability to record sound and accurate records in a timely fashion on IT applications such as CHAIN and Inform.
- A commitment to learning and continuous improvement.
- Experience of support planning and risk assessing clients with complex needs, including safeguarding knowledge.
- Able to develop positive and professional working relationships with clients to facilitate the best possible outcomes and address issues of social isolation and exclusion.
- Experience in conducting client assessments and interviews and outcome monitoring.
For further and more detailed information on the role and person specification, please review the Job Description.
SPEAR is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environment is, the better our work will be.
At SPEAR, we welcome and encourage applications from everyone, regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.
So, if you’re seeking your next challenge as a Roma Outreach Worker, please apply via the button shown.
The client requests no contact from agencies or media sales.
We have an exciting opportunity for a Trusts Fundraising Manager to join our dynamic fundraising team.
You will be responsible for overseeing and supporting with applications to our warm portfolio of charitable trusts as well as writing compelling bids to attract new funders. Working closely with the Trusts Fundraiser you will manage the reporting schedule and ensure excellent stewardship of funders through face to face meetings and annual receptions.
We would love to hear from you if you have existing grant management experience, or transferable skills, and are looking to be part of motivated, fun team which loves to succeed.
Applications for full time (37.5 hours) although 30 hours per week (0.80FTE) would be considered for the right candidate
We can offer:
- a supportive environment
- personal development
- flexible working
- opportunities to volunteer
- generous annual leave entitlement
- opportunity to sustain your pension matching contributions up to 7%
- employee assistance programme
- passionate team with quality at the heart of what we do.
At Rennie Grove Peace Hospice Care, we’re all about making every moment matter for our patients and families, and you can play your part in that. We will support people of all ages who are affected by a progressive life- limiting illness and those who care for them, to live as well as possible by providing choice and ease of access to a wide range of palliative care and bereavement services across West Hertfordshire and Buckinghamshire.We provide care and support for adults and children diagnosed with cancer and other life-limiting illness, and their families, visiting day and night. It’s important work and, to make it all happen, we need talented and passionate people.
ARE YOU READY TO MAKE A DIFFERENCE? Click ‘Apply Now’….
If successful, you'll join on the first working Monday of the month so we can best support you with our structured induction programme.
Applications will be reviewed and invited to interview as received. We reserve the right to close the advert at any time, therefore we encourage applicants to apply as soon as possible.
Our commitment to Equality and Diversity
At Rennie Grove Peace Hospice Care we strive to continuously demonstrate our values. These values are embedded in our recruitment and selection processes and we are fully committed to equality, diversity and inclusion in both our workforce and within our culture.
Interview Date: 8th or 13th May
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
The Public Affairs and Policy Manager will play a crucial role in helping to determine and shape TMs policy goals and how best to achieve them. Working closely and collaboratively with colleagues from across the organisation, and in close consultation with the TMs internal and external stakeholder groups and networks you will develop policy, research and campaigning projects to meet the organisations strategic objectives. You will be able to understand complex policy issues, recognise their relevance to the Traveller Movement and identify policy solutions. You will know how to generate and analyse data and bring issues to life by drawing out the lived experience of people from Romani (Gypsy), Roma and Irish Traveller communities
You will led develop and sustain a small committed team of two policy and campaign officers to produce policy, research and campaigning activities. You will lead TMs Public relations and influencing work developing relationships with policy makers, partner organisations, parliamentarians and the media. You will ensure co-production and the voice and lived experiences ethnic Romani (Gypsy), Traveller and Roma is central to all our engagement and influencing work.
The client requests no contact from agencies or media sales.
The Prince's Trust believes all young people should have the chance to succeed, they are the key to a positive and prosperous future. The young people we help face a range of challenges, our job is to inspire and support young people, to help them reach their potential so that they can thrive, and society can prosper.
We are looking for a Centre Support Coordinator to join our team in our Belfast Centre. In this role, you will provide a warm and welcoming reception for young people, staff, and visitors over the phone and in person, so if you are approachable, passionate, and non-judgemental, this could be your role.
You will indirectly support young people by ensuring that our Belfast Centre operates safely and efficiently. You will be responsible for managing delivery space, facilities compliance and controlling office equipment and supplies. Having previous administrative experience is beneficial but not essential.
To be successful in this role, you must have a good understanding of the challenges young people within our target groups face, to assist them when they arrive in our Centre. In this role no two days are the same, you get to be involved with many different functions of the Trust and interact with everyone who works in the Belfast Centre, this is why planning and organisation skills are a must.
If you are up for a challenge and enjoy working in a team, we would love to hear from you!
The client requests no contact from agencies or media sales.