Community services manager jobs
Job Title: West London Family Support Worker (Gujarati speaking)
Salary: £31,691
Team: Family Support Team, Psychosocial Services
Hours: 37.5
Location: Based at Shooting Star House (Hampton), This role will be working across sites and in the community
About Shooting Star Children’s Hospices
We have an exciting opportunity to join our Family Support Team at Shooting Star Children’s Hospices.
Shooting Star Children’s Hospices provides specialist care and support to families who have a baby, child or young person with a life-limiting condition, or whose child has died. Rated ‘Outstanding’ by the Care Quality Commission, our teams support families across Surrey, north-west London and south-west London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care. Family support is provided to families in 15 different languages.
About the role
Family Support Workers (FSW) are the frontline of our care. Each FSW holds a caseload of end-of-life and bereaved families. They get to know their families, and check-in regularly with phone calls and home visits and can provide enhanced emotional support where required through more regular contact and interventions. Our FSWs tell families about the many services they can access at Shooting Star, assess their needs and make recommendations to our multi-disciplinary team. They support families of different ethnicities and families living in poverty, helping our service be as accessible as possible. This includes providing support in a family’s first language. Several families cared for by Shooting Star speak Gujarati.
Our FSWs work closely with our Therapists, Counsellors, Social Workers, Transition Team and our Care Events Team. Weekly MDT meetings bring the team together to think of ways to help families in crisis. The work is varied and creative, taking place at the hospices, in family homes and hospitals, allowing the support to be where the families need it. Our Family Support Workers are hugely appreciated by the families we support.
The ambition of our strategy is to ensure every family affected by a life-limiting condition, or the sudden death of a child, has access to the specialist care that they need. Day to day duties are:
- Being the on-site duty FSW, welcoming families on site, monitoring email inboxes and answering the Family Support Line.
- Helping with support groups and family events
- Providing on the spot emotional support, sometimes in a crisis where a calm and supportive response is required.
- Visiting newly bereaved families in their homes – specifically Gujrati speaking families.
- Supporting families staying at our Christopher’s hospice (booked stays and end of life).
- Attending various locations over the course of a week: hospice, hospital, family homes.
- Building connections with families from different backgrounds, delivering culturally sensitive care.
- Helping safeguard families at risk of harm.
- Acting as an ambassador for Shooting Star’s Specialist Bereavement Service, supporting other care team members with their learning and delivery of the bereavement pathway, and continually seeking ways to improve what we offer families.
The post holder will need to have a UK driving license.
The hours are predominantly worked 9am to 5pm, Monday to Friday.
Once a month, the FSW will work a weekend day (with advance notice). This is in place of a Monday, Tuesday, Wednesday, Thursday or Friday that week.
About you
This role requires experience of working with children and families who have experienced hardship, or those with complex needs. You should have a calm, positive manner, conveying empathy whilst maintaining professional boundaries. We are looking for someone who is fluent in Gujarati, who is passionate about supporting children and families.
Please see the attached job description for more information about this opportunity at Shooting Star Children’s Hospices.
What we offer
In return you will receive a competitive salary along with a range of benefits, which include:
Pension scheme
- NHS Pension Scheme (for eligible employees) or our stakeholder pension scheme, with up to 7% employer contributions
Annual leave
- 27 days plus Bank Holidays rising with length of service
- 2 weeks paid sabbatical leave after 5, 10 and 15 years’ service
Contractual benefits
- Generous sick pay scheme
- Enhanced maternity, adoption, and paternity leave pay
- Flexible working arrangements
- Death in service benefits
- Reimbursed professional membership fees
- Eye care
- Employee referral scheme
- Blue Light discount card
Health and wellbeing
- Employee Assistance Programme
- Occupational Health
- Mindfulness sessions
- Cycle to work scheme
- Mental Health First Aiders
- Nutritionally balanced meals at Christopher’s (free for employees) and free fruit at our Hampton site
Safeguarding
We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Also, we are committed to equal opportunities and consider all applicants to be in line with the Rehabilitation of Offenders Act 1974. Employment is subject to receipt of satisfactory references and a DBS check.
In addition, an enhanced disclosure will be required for this role. Our recruitment checks, induction and ongoing support and supervision reflect our commitment to safeguarding the families we support and consider all applicants in line with the Rehabilitation of Offender Act 1974.
Equality, diversity and inclusion
Shooting Star Children’s Hospice is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.
We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospice to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are working with a charity client who is looking for a Marketing Lead to join their for a fixed-term contract untill March 2026.
Key responsibilities
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Develop and implement marketing strategies to promote the organisation to key audiences, with a particular focus on attracting volunteers and young members.
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Collaborate with the media agency to brief campaigns, review media plans, and optimise live activity, ensuring timely delivery and adherence to budget.
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Write and/or edit inspiring, engaging and creative ad copy where required for different channels and audiences.
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Brief internal and external creative teams to produce compelling and brand-aligned marketing assets.
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Implement testing strategies to drive continuous optimisation and learning.
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Monitor, analyse and evaluate campaign performance using analytics tools; present insight and recommendations to a range of internal stakeholders.
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Use audience research and tools to understand demographics, interests and behaviours of potential volunteers, young members and supporters, including audiences that might be 'harder to reach'.
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Develop strategies to increase awareness among key audiences, using tools such as the Brand Tracker to measure progress.
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Ensure all marketing content is inclusive, accessible and aligned with the organisation's tone of voice and brand guidelines.
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Stay up to date with latest marketing trends, proposing ideas and solutions to meet objectives and ensure campaigns remain relevant and engaging.
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Manage campaign budgets including planning, monitoring, reforecasting where required and reporting on spend to stakeholders.
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Collaborate with data protection, digital and content teams to brief data and tracking requirements, ensuring effective measurement of campaign success.
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Proactively build strong working relationships across the organisation and manage complex stakeholder relationships.
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Ensure marketing campaigns align with stakeholder objectives, providing regular updates and seeking feedback or approvals as needed.
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Work closely with the wider marketing team to ensure integration across all marketing activity, capitalising on opportunities.
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Collaborate with country and region communications teams to understand local needs and support UK-wide marketing efforts.
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Undertake any other duties that may reasonably be required to fulfil the duties of this post.
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Provide out of hours social media cover on a flexible rota basis (roughly one evening and one weekend day per month) for which an additional payment and time off in lieu is given.
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Occasional evening and weekend work (roughly once every month) is required for which time off in lieu is given.
Person Specifications
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Ability to plan and deliver paid marketing campaigns and an excellent understanding of marketing channels such as paid social, display, search etc.
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Excellent writing, editing and proofreading skills with a thorough knowledge of good grammar and use of brand guidelines, as well as excellent verbal communication skills
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Excellent stakeholder management skills, working with all level of stakeholders across teams and with external agencies
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Ability to effectively manage complex projects independently and as part of a team, prioritise workload, solve problems and achieve deadlines
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Managing integrated paid marketing campaigns and budgets, working with media agencies
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Optimising and analysing campaigns, measuring success and presenting to a range of stakeholders
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Working on marketing campaigns to recruit volunteers, reach young people, and/or increase brand awareness (Desirable)
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Developing audience strategies / personas / segmentation (Desirable)
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Paid marketing channels such as paid social, search, display, video on demand
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New and emerging marketing trends and technologies and how they could be used
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Reaching audiences in lower income areas and underrepresented communities that might be 'harder to reach' (Desirable)
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How to make content accessible and inclusive (Desirable)
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A practical understanding of diversity and inclusion at work
What’s on Offer:
- Hybrid working, London
- £40,000 to £43,000 location allowance per year
- 25 days holiday + bank holidays
The selected candidate will need to complete a DBS check before starting with the client.
How to Apply: To apply, please submit your CV demonstrating your suitability for this role by clicking the “apply now” button.
The process: If your experience aligns with what we're looking for, a member of our team will be in contact to discuss the role with you in more detail before presenting your profile to the client. We will also ensure that all applicants receive an email to inform them of the outcome of their application.
To avoid any potential delays or your application being missed, please apply solely via the 'Apply Now' button.
Commitment to Diversity: The Talent Set and our partner organisation are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, sexual orientation, disability, age, or gender. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.
Associate Director of Welfare and Wellbeing
Salary: £74,955 – £78,900
Hours: 37.5 hours per week
Workplace: Leicester based LE3 1UT with hybrid working
About us
Our vision is an RAF community that is connected, empowered and resilient. To achieve our mission, we are committed to a simple yet important mission: to support and enable the RAF community to meet the challenges of everyday life. We believe that we are at our strongest when we work together and that early intervention is most effective. We not only help members of the RAF community to endure times of acute need, we also help them to thrive, preventing many of them from reaching crisis point by offering practical support and resilience services.
About the role
This is a newly created role to deliver the RAF Association’s strategic welfare objectives and drive our volunteering and community wellbeing strategy. The post holder will contribute collaboratively to developing and executing the Group’s overall strategic direction and operational management as well as inspiring our talented teams and driving impactful change across our organisation. As part of the RAF Association Senior Management Team, you will work collaboratively to ensure our ethos, values and high standards are reflected in every aspect of our work
Primary responsibilities include
- Strategic leadership and people development
- Service Delivery
- Casework
- Sustainability
- Performance and impact management
- Innovation and digital transformation
- Stakeholder and partner engagement
- Contribution to organisational strategy
About you
We are looking for an experienced and passionate leader who shares our commitment to excellence, innovation and inclusion. This role is not only about achieving outstanding results but also about inspiring a shared vision, building strong relationships and fostering an environment where all members of our RAF community, past and present, can thrive. Educated to degree level or with equivalent specialist experience related to volunteering, welfare and wellbeing, you’ll have extensive experience developing strategies, ideally within the charity sector. With substantial experience in developing high performance teams, you will also have the capability to deliver across multiple programme strands simultaneously.
Want to join us?
You may find it helpful to have a look at our website and social media to find out more about who we are and what we do. To make your application really stand out, please take some time to include a cover letter to tell us how your skills and experience align with our role profile and person specification. Relevant supporting cover letters lead to a better chance of shortlisting for interview.
Benefits include:
- Up to 42 days annual leave, life insurance and sick pay
- Enrolment in health cash back plan to cover every day healthcare needs
- Cycle to work scheme / close to park and ride at Leicester Forest East
- Subsidised short breaks at selected RAFA Accommodation
A UK driving licence is an essential requirement for this role.
Closing Date 8am Monday 28 July
First Stage Online Interview 7 August
Assessment Day 13 August
We reserve the right to close this opportunity early so please do not delay in applying.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
The RAF Association is a Disability Confident Employer. Please let us know if you require any assistance with the application process.
Applicants must have the right to work in the UK as we are unable to enter into sponsorship agreements.
No agencies please.
Are you ready to walk alongside people who’ve experienced homelessness and rough sleeping, helping them take the driver’s seat in building a brighter, more connected future?
We’re looking for a Settle and Thrive Project Worker — someone bold, compassionate, and full of hope — to join Grapevine’s Strengthening People team. You’ll be working directly with people who’ve faced trauma, addiction, or isolation, helping them rediscover their strengths, connect with others, and shape meaningful lives.
What You’ll Be Doing:
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Supporting individuals to move beyond crisis, build confidence, and lead their own journeys of change
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Co-creating personalised plans and informal support networks.
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Designing and running creative, engaging activities that foster relationships and unlock potential.
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Acting as a trusted ally — a coach, a listener, a role model — while always empowering others to act for themselves.
What You Bring:
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A gift for building trust with people who may be wary or have been let down.
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Experience supporting people with complex lives or who’ve been marginalised.
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Real understanding of poverty, disadvantage, and what it takes to recover and grow.
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Creativity, flexibility, and a people-first mindset.
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Confidence to share your story, listen deeply, and connect human-to-human.
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You Are:
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Hopeful, curious, and driven by the belief that everyone has something to offer.
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Resilient and realistic — not fazed by slow progress or messy paths.
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Brave and willing to ask for help, for yourself and others.
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A great communicator who can inspire action and bring people together.
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Someone who thrives in collaboration and values learning every step of the way.
Working for us
We offer a friendly workplace with a strong culture of helping people uncover their potential. We’re committed to diversity and inclusion in our team and across our work, treating every person we meet as an individual with unique passions and skills.
In addition to our ethos, our employee benefits include:
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Flexible working
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Employee Assistance Programme
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25 days annual leave plus bank holidays (for full-time roles, pro rata for part-time)
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We offer an 8% non-contributory pension from Nest, which means Grapevine contributes the full amount and staff do not need to contribute (unless they want to add more).
Strengthening people, sparking community and shifting power in Coventry and beyond





The client requests no contact from agencies or media sales.
We’re an independent charity that gives you the power to speak up to stop crime, 100% anonymously. Whoever you are, wherever you live, from communities to companies. By phone and online, 24/7, 365 days a year.
We also share advice on how to protect the people you care about from crime, so everyone can feel safe.
We are looking for Contact Centre Agents to work 24/7 shifts. The role will involve ensuring that information received from the public is passed to the relevant agency accurately and securely, without any reference to the caller’s identity.
We welcome those with experience from a variety of backgrounds for this role, whether it be retail, office roles or otherwise.
Ideally, you will live in the London Boroughs of Sutton, Croydon, or neighbouring areas.
It is also essential that you have:
·good computer skills
·experience of working in an environment dealing with sensitive information
·experience of communicating well with others
·experience of working as part of a team
Contact Centre Agents must display honesty, integrity and reliability.
The client requests no contact from agencies or media sales.
We are looking for a Survivor Engagement Officer to join our team and help strengthen the meaningful involvement of victim-survivors in all aspects of SEA’s work.
About the role
We are looking for a Survivor Engagement Officer to join our team and help strengthen the meaningful involvement of victim-survivors in all aspects of SEA’s work.
A core part of this role is building and sustaining trusted relationships with by-and-for and community-led organisations to support outreach, engagement, and the inclusive recruitment of survivors from Black and minoritised communities and other marginalised groups. We are particularly keen to receive applications from Black and minoritised women, and/or applicants with strong experience working with these communities.
You will also support the coordination and facilitation of SEA’s Experts by Experience Group (EEG), moderate our online Survivor Forum, and contribute to delivering our Survivor Engagement Strategy. You will help ensure that survivor voices - especially those from underrepresented communities - shape our services, policy and communications work.
You would be joining SEA at an exciting time, as we strengthen our approaches to inclusive survivor engagement and implement a new strategy to widen participation and reach.
About you
You will be a skilled relationship-builder with strong experience of working with Black and minoritised communities and/or community-led organisations.
You will have excellent communication and facilitation skills, and experience supporting or engaging survivors and/or marginalised groups in a trauma-informed and inclusive way.
You will bring a strong understanding of anti-discriminatory and survivor-centred practice, and a commitment to widening participation in systems change work.
Experience supporting collaborative engagement projects or survivor groups would be desirable, as would experience moderating online spaces or forums.
About SEA
Surviving Economic Abuse (SEA) is the only charity in the UK dedicated to raising awareness of economic abuse and transforming responses to it. All our work is informed by Experts by Experience – a group of women who speak about what they have gone through so that they can be a force for change. Economic abuse occurs when someone’s partner controls (through restriction, exploitation and/or sabotage) how they acquire, use and maintain economic resources such as accommodation, food, clothing and transportation.
What we offer
- 25 days annual leave, plus 5 Wellbeing Days and Statutory Bank Holidays
- Home working (UK based) with regular UK travel
- Flexible working
- 5% Employer Pension Contribution
- Reflective practice
- Health Cash Plan, including Employee Assistance Programme
- Enhanced sick pay, family leave and carer’s leave
- The chance to be part of our highly professional, supportive team
To apply
To find out more about the role, or to apply, please visit our website using the link below.
Applications open from 23 June 2025 and close at 11.59pm on 13 July 2025. Interviews will take place virtually, on 30th July & 4th August 2025.
This post is only open to women applicants, as being a woman is considered a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.
Direct applications only – no agencies please.
Surviving Economic Abuse (SEA) is committed to developing an inclusive team which reflects the diversity of the communities we support. Our culture celebrates diverse voices, and we particularly encourage applications from Black and minoritised applicants and disabled applicants who are under-represented at SEA.
SEA is a Disability Confident Committed, and Kinship Friendly Employer.
The client requests no contact from agencies or media sales.
Unseen is working towards a world without slavery. We provide safehouses and support in the community for survivors of trafficking and modern slavery. We also run the Modern Slavery & Exploitation Helpline and work with individuals, communities, businesses, governments, other charities, and statutory agencies to stamp out slavery for good.
Purpose of the role:
This new role will play a key part in delivering Unseen’s fundraising and communications strategy. We’re looking for a passionate, creative communicator to help grow our supporter base and maximise income to support our work to end modern slavery.
- Strengthen existing relationships to retain donors and maximise income (primarily individuals and community groups).
- Grow our community of supporters (primarily individuals and community groups).
- Manage digital fundraising engagement and CRM management.
- Manage supporter communications and engagement.
- Project manage activities, events, and analyse performance.
To apply:
- Please complete the application form attached. This includes a personal statement of 500 words outlining your suitability for the role, and;
- Please send a copy of your CV to jobs @ unseenuk. org with reference to the job title.
The deadline for applications is midnight on Sunday 13 July 2025.
Interviews will likely be held around the week of the 21 July 2025.
We reserve the right to close the vacancy early if we receive the requisite number of applications. For this reason, we encourage interested candidates to apply early.
As an organisation focused on equality and diversity, we welcome applications from all sections of the community and all backgrounds, including those with a lived experience of modern slavery, those from ethnic minority groups, those with disabilities and those from the LGBTQ+ community.
Any questions, please contact jobs @ unseenuk. org.
The client requests no contact from agencies or media sales.
Shine On is stepping into a new chapter with fresh energy, a vibrant identity, and an ambition to reach many more people with more services. Since the appointment of its first CEO last year, the charity has undergone a revitalisation aimed at better meeting the needs of older people, primarily in the East of Newcastle upon Tyne.
We are now looking to recruit for the newly created post of Head of Operations, to manage all aspects of our projects and services, including our community launderette. They will also support and deputise for the CEO, where required.
Our new Head of Operations will be energetic, experienced in managing budgets, services, staff, and volunteers. Shine On is a small charity, so they will be flexible and willing to ‘pitch in’ where needed.
Please read the job description and person specification carefully, which also outlines how to apply.
The client requests no contact from agencies or media sales.
The post-holder will be responsible for providing support and advocacy to LGBTQ+ refugees and people seeking asylum, ensuring they have access to essential services, resources, and community networks to enhance their wellbeing and integration.
This post is proudly funded by The National Lottery Community Fund.
We seek someone with experience working with diverse communities. Knowledge/understanding of some of the common experiences and needs of LGBTQ+ people, and people living with HIV.
The ideal candidate will possess a relevant qualification (such as an NVQ Level 3 or above in social work, health, education) or equivalent experience, and demonstrate a commitment to continuous learning and professional development.
We are looking for someone with strong interpersonal skills (working with staff, volunteers, and service users), excellent organisational skills, and enthusiasm.
Sahir stands as the oldest LGBTQ+ charity in the Liverpool City Region. We’re also a proud support organisation for people living with HIV.
Do you have a passion for supporting people to rebuild their lives?
About the role
We are recruiting for a Recovery Support Worker role in our Thornbury Road complex needs hostel, where you will be part of a team providing 24 hour support to 16 clients at the start of their journey with us, supporting them towards greater independence. This role involves shift work, including evenings and weekends.
In the role of Recovery Support Worker, you will be working with our clients on their road to recovery, aiding clients to gain the necessary skills to move on from our services and into suitable accommodation. You will assist a caseload of clients, supporting them to maintain independence in the community, build on their skills for employment, manage their own health needs, and look towards a brighter future. You will also have some housing management responsibilities as part of ensuring we deliver safe, high quality services.
Please note, due to the needs of all our services, there is a requirement to work a shift rota, so flexibility is required. This will include some weekends and bank holidays, and the role will be service based with no home working.
About you
To succeed in this highly rewarding role you would benefit if you:
- Have an understanding of the issues faced by homeless or vulnerably housed people – you may have had personal experience of homelessness yourself.
- Have experience of helping vulnerable people to identify personal goals and supporting them through a process of change.
- Have a sound understanding of the support needs of people with low incomes, including rent payments/arrears and professional boundary issues.
- Be committed to our Recovery Ethos.
However, above all we are looking for inspirational, committed individuals who have a genuine desire to support people to transform their lives.
How to apply
To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.
To find out more and apply please go to the St Mungo’s careers page on our website.
Closing date: 10am on 17 July 2025
Interview and assessments on: TBC
What we offer
- Excellent Development and Growth Opportunities
- A Diverse and Inclusive Workplace
- Great Pay and Other Benefits
The client requests no contact from agencies or media sales.
Role Title: Mediator
Salary: £28 – 31,000
Hours: 35 per week, Monday - Friday.
Location: Kidderminster Head Office, plus Schools across Worcestershire. A full driving licence and access to a car (as travel is required across multiple schools).
Contract Type: Permanent
Purpose of the Role
To work directly with young people and their families, in schools and the community, to help them manage and resolve conflict. You'll equip people with the tools, skills and confidence to have better conversations and rebuild trust in their relationships.
Who You Are
- Friendly, inclusive, and emotionally intelligent - you get people and people get you.
- You know how to really listen - without judgment or ego.
- You’re tenacious and tactful - especially with school staff and busy professionals.
- You bring people with you. This role isn’t about solo wins, it’s about connected success.
- You know when to use humour to break tension and when to sit in the tough stuff.
- You’re driven to make a difference and not afraid of the messy bits that come with it.
- You don’t say “that’s not my job”. You pitch in where it matters.
What You’ve Done (or Something Like It)
- Worked with or alongside young people in schools, youth services, mental health, counselling, therapy, or other support settings.
- Built relationships with people from all walks of life including those going through difficult times.
- (Ideally) supported people to navigate conflict, reach common ground, or improve communication.
- Worked in or alongside charities, understanding the balance of impact and accountability.
- Handled sensitive data, reported outcomes and used systems/databases confidently.
What You Know (or Are Keen to Learn)
- Mediation theory and practice. If you’re qualified, brilliant. If not, we’ll train you.
- Youth conflict and the factors that contribute to family breakdown or homelessness.
- The challenges young people face including mental health, education, and identity.
- Safeguarding principles and how to act on concerns.
- The importance of relationship-based, trauma-informed approaches.
What You’re Capable Of
- Mediating or facilitating tricky conversations, staying calm, neutral, and fair.
- Listening deeply and holding space for people who are upset, angry or vulnerable.
- Communicating clearly with different people - young people, parents, school staff, and your team.
- Using empathy and reasoning to help people move forward, even when it’s hard.
- Writing thoughtful, accurate case notes and reports and recording this on our database.
- Reflecting on your work, your impact and your learning and sharing that with the team.
- Juggling different priorities and adapting when things don’t go to plan.
Extras We Value
- Mediation training or qualifications.
- Understanding of youth homelessness and its causes.
- Experience in a school-based role or multi-agency working.
About Our Team
We’re a small team who care deeply about what we do. We work hard, support each other, and pitch in wherever we’re needed. Relationships come first with the young people we support, the schools we work in, and each other. There’s no room for egos or drama here. Just kind, committed people doing their best to make a difference.
How to Apply
Please submit a covering letter outlining your suitability for the role and your CV.
Application deadline is Friday July 25th 2025.
Interviews to take place on Tuesday 12th August 2025.
Preventing homelessness by empowering young people to reach their full potential.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Data & Administrative Officer
Location: The Gap Centre, 42 Stow Hill, Newport
Hours: 28 hours per week (Part-Time) Usual working pattern: Monday – Thursday, 9:30 AM – 5:00 PM (including a 30-minute unpaid break)
Salary: £18,345.60 per year - Actual (£12.60 per hour - Real Living Wage)
Contract Terms & Role Evolution: This role is initially offered on a one-year contract, with the intention of securing funding to establish a permanent position. As The Gap Wales continues to grow, the responsibilities of this role may evolve in response to organisational needs.
Reporting To: Report directly to the Operations Director, while working collaboratively with all staff and providing support across departments as needed.
Job Purpose:
The Data & Administrative Officer - with Reception & Support Services duties will be responsible for managing reception duties, administrative coordination, service-user data handling, and frontline support. This role is crucial in ensuring the smooth day-to-day operations of The Gap Wales and creating a welcoming environment for asylum seekers, refugees, and other service users.
Organisational Context:
The Gap Wales is committed to supporting asylum seekers and refugees in Newport, offering structured advocacy, integration programmes, and community-led initiatives. This role plays a vital part in ensuring that individuals accessing our services receive timely support and an efficient administrative process.
Main Duties and Responsibilities:
Reception & Frontline Support:
- Serve as the first point of contact, greeting visitors and handling enquiries in person, via phone, and email.
- Provide frontline support by triaging service-user needs and signposting them to relevant staff, services, or external agencies.
- Maintain a welcoming and inclusive atmosphere, ensuring vulnerable individuals feel respected and valued.
Data Management & Analysis:
- Manage and update service-user records, ensuring accuracy and compliance with GDPR.
- Assist with data collection and basic analysis to monitor service impact and inform reporting.
- Maintain confidential records and assist with documentation required for funding applications and grants.
Office Administration & Coordination:
- Oversee daily office operations, including scheduling meetings, managing correspondence, and maintaining filing systems.
- Assist with event planning, volunteer coordination, and onboarding processes for new staff and volunteers.
- Support the preparation of reports, presentations, and outreach materials.
Basic Support Services & Resource Management:
- Provide administrative support to frontline services, including monitoring inventory and ensuring essential supplies are available.
- Maintain oversight of service-user needs and ensure appropriate guidance on available resources.
- Support fundraising activities and project documentation, ensuring transparency in organisational reporting.
Salary & Benefits:
- £18,345.60 per year (Actual), paid in line with the Real Living Wage.
- Annual leave: 25 days plus bank holidays (Pro rata)
- Pension scheme: Contributions in line with organisational policy.
- Reasonable work-related expenses will be reimbursed in line with organisational policy.
- Opportunity to work in a meaningful, community-focused organisation making a tangible impact.
Training and Development:
· Successful candidates will benefit from robust training and mentoring programmes, ensuring continuous skill enhancement and professional growth. We invest in our team's development through regular workshops, courses, and hands-on mentoring, helping you stay at the forefront of your field. As the role evolves and funding is secured, there will be additional opportunities to expand your responsibilities and progress into a permanent, strategic position within our organisation.
General Responsibilities:
- Maintain confidentiality and handle sensitive information appropriately.
- Uphold values of equality, diversity, and inclusion in all aspects of work.
- Represent The Gap Wales professionally in interactions with service users, partners, and stakeholders.
Person Specification:
Essential:
Skills:
· Strong organisational and administrative abilities.
· Excellent communication and interpersonal skills, particularly in a frontline support role.
· Proficiency in Microsoft Office and basic data management tools.
· Ability to manage sensitive situations with empathy and professionalism.
Experience:
· Candidates should be comfortable engaging in customer-facing interactions, managing reception duties, and providing proactive support in a busy environment.
· Background in office administration, including recordkeeping, scheduling, and coordination.
· Candidates need to be comfortable managing confidential information and adhering to GDPR guidelines.
Attributes:
· A proactive, detail-oriented approach to work.
· Ability to work independently while collaborating effectively with colleagues.
· A commitment to equality, diversity, and inclusion in a community-focused setting.
Desirable:
Skills:
· Multilingual abilities to assist in service-user communication.
· Experience with data handling, reporting, and impact assessment.
Experience:
· Familiarity with asylum and refugee support services.
· Background in fundraising or supporting grant applications.
Attributes:
· A strong understanding of the challenges faced by asylum seekers and refugees.
· Adaptability to evolving organisational needs and responsibilities.
For enquiries or to apply, please send your CV and a cover letter to Byron James by clicking on apply now.
The Gap Wales is committed to serving the people of Newport & South Wales. We find ways to “fill the gap" left by existing services & charities.




Hours: Part time – 30 hours per week
Contract: Permanent
Salary: £31,133 per annum pro rata
Location: North East Hub, Newcastle upon Tyne
Closing date: Wednesday 23rd July 2025 at 11:30pm
About the role
Your focus will be to deliver high quality housing advice and advocacy in line with the hub’s local community projects, working alongside people who are experiencing homelessness and bad housing to identify issues facing local communities. You will plan and deliver casework to individuals and communities to resolve their housing situation and engage with community groups, local organisations and individuals to understand local housing issues and raise awareness of people’s housing rights.
You will also work in local community settings and with community groups to deliver advice and rights awareness workshops and make sure that people with lived experience of homelessness have opportunities to share their story, give their opinions and participate in the design and delivery of Shelter services. Offering day to day support to volunteers, providing learning, shadowing and mentoring and being a consistent role model for our values are also key aspects of the role.
About you
You are able to listen to, engage and work with individuals and communities and with all stakeholders, including people with lived experience of homelessness. You will have experience, knowledge of and/or proven ability in housing and homelessness advice and advocacy and are able to progress to specialist level knowledge, as well as the ability to carry out casework related interviews, maintain detailed case records, advise and support clients to make informed decisions. An enthusiasm for delivering group workshops and presentations is essential, as is a collaborative, flexible and professional approach to your work.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
About the Team
Shelter North East has been supporting people in the region for over 25 years and provides advice over 12 local authorities. We are made up of an advice team, legal team, administration team as well as support services which include Housing First and DIY skills service. National staff based in the hub include a Community Fundraiser and Community Organiser, Lived Experience Officer and Business Development Manager.
We aim to bring about systemic change through our work with clients, training for our partners and volunteers and using evidence to bring about housing procedural and policy changes for people in the North East.
About Shelter
Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency.
We exist to defend the right to a safe home. Because home is everything,
We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.
Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
Safeguarding Statement
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
How to apply
Please click ‘Apply for Job’ on the advert. You are required to submit a CV and a supporting statement with responses to the following points in the ‘About you’ section of the job description of no more than 350 words each. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour We prioritise diversity and have an inclusive and open mindset throughout your responses:
- Knowledge and experience of housing and homelessness advice and advocacy and the ability to progress to specialist level knowledge
- Ability to listen to, engage and work with individuals and communities
- Experience of delivering and/or ability to deliver group workshops and presentations
Any applications submitted without a supporting statement will not be considered
The client requests no contact from agencies or media sales.
Christ our Hope Liverpool are recruiting a Finance Officer. The Finance Officer will join our Support Services staff team in a pivotal role working with finance volunteers and overseeing day-to-day management of parish accounts and payroll.
- 22.5hrs per week (we are willing to consider beteen 18-25 hours per week, some home working and flexible hours).
- £13.50 - £15 (per hour dependent on experience and qualifications)
For details, please take a look at our Job Pack which includes an introductory letter, job description and person specification.
The Parish of Christ our Hope brings together 7 Church of England churches into a single larger parish.
We are developing our support structures to release church leaders to focus on local ministry and mission.
In your covering letter, please give your reasons for applying for this post. You should outline your interest in the post and describe your relevant skills, qualifications and experience. Please refer closely to the person specification when completing this section. You should also tell us anything not covered elsewhere, which you feel is relevant.
"Growing Christ-centred communities that enable everyone to flourish" We're a group of churches working together in a parish in Liverpool.
The client requests no contact from agencies or media sales.
The Creighton Centre is a well-established local charity based in Hammersmith & Fulham, dedicated to supporting older, disabled, and vulnerable adults. Through a wide range of services, we aim to reduce social isolation and disadvantage by offering practical support, meaningful connections, and emotional wellbeing.
We are currently seeking a compassionate, proactive, and engaging Project Worker to join our Learning Disability Outreach (LDO) team.
You will work directly with adults who have learning disabilities, supporting them to lead more independent, connected, and fulfilling lives. The role involves a mix of 1:1 support, group work, advocacy, casework, and mentoring, as well as helping to deliver a timetable of social activities and workshops.
You will also play a key part in volunteer coordination, helping to ensure a warm and supportive environment for everyone involved.
Empathy, excellent communication skills, and a genuine interest in people are essential.
What We're Looking For
We’re looking for someone who has:
Experience working with people with learning disabilities or in a similar support or community-based setting
A flexible, team-oriented attitude
Confidence leading group activities and supporting individuals
An interest in community development and inclusive practice
A passion for gardening or the outdoors would be a welcome bonus, as the role may involve supporting participants in a small community garden.
To find out more or discuss your experience, please contact:
Joe Robins - Learning Disability Outreach Coordinator - 075878 18591
The client requests no contact from agencies or media sales.