Community support manager volunteer roles in alderley edge, cheshire

Voluntary Sales Administrator
Programme Association: Enhanced Professional Development Programme (ePDP) /
International Personal Development Programme (iPDP)
Role Type: Part-time | Voluntary (Unpaid) | Remote
Commitment: 12 hours/week (Structured as two 6-hour shifts) | 16-week programme duration
Role Summary
Quilombo UK is seeking a highly organised and detail-oriented individual to join our team as a
Voluntary Sales Administrator. This role is designed for individuals looking to gain foundational
experience and an understanding of the sales lifecycle in a professional environment.
The administrator will provide essential support to the Sales Team, ensuring smooth operation
of all outreach campaigns and accurate performance reporting. This is a learning role focused
on developing business-critical administrative, research, and communication skills.
Key Responsibilities & Learning Areas
The Administrator will support the sales function by focusing on administrative efficiency and
target identification:
● Email Creation and Dissemination:
○ Drafting, preparing, and proofreading sales outreach emails and follow-up templates
(using tools like Mailchimp).
○ Assisting with the dissemination of campaigns to target audiences under the guidance
of the Sales Director.
● Target Audience Research:
○ Researching and identifying suitable target audiences, groups, and individuals for our
core service offerings (e.g., ePDP, iPDP, Workshops).
○ Collecting and verifying contact data (Email, Name, Phone) for the sales pipeline and
CRM systems.
● Sales Reporting and Metrics:
○ Assisting with the collection of sales data, including open rates, conversion tracking,
and campaign performance metrics.
○ Preparing basic sales reports to highlight outreach efficiency and campaign success.
● Administrative Support:
○ Managing and updating the sales contacts database and CRM (Customer Relationship
Management) system.
○ Organizing and maintaining sales documents and collateral.
Requirements & Skills
● Essential: A strong interest in pursuing a career in sales, marketing, or business
administration.

● Skills: Excellent organizational skills, strong attention to detail, proficiency in Microsoft
Excel/Google Sheets, and clear written communication.
● Equipment: Access to a personal laptop or PC with reliable internet connection.
What We Offer (Voluntary Benefits)
● Foundational Sales Experience: A clear understanding of the sales pipeline, from lead
generation to reporting.
● Skill Development: Hands-on training in professional tools (CRM, Email Marketing
platforms) and development of critical soft skills (research, data management,
professionalism).
● Mentorship: Coaching and guidance from the Senior Leadership team regarding sales
strategy and best practices.
● Certification: Certificate of completion and professional reference upon successful 16-
week programme completion.

The Plateful Café works to relieve poverty and isolation amongst refugees, asylum seekers and ethnic minorities in Lewisham. Our commitment is to reach the most vulnerable people in our community and help them access the support they are entitled to. The refugees training or employed by the Plateful Cafe will benefit from workshops, training skills and knowledge relevant for the catering industry. 

As a small charity, it is important to share information and updates through our communications and social media content, to help us fundraise and grow. We are looking for someone to assist us on creating copy for our blog as well as help with creating content for our newsletters, social media, print media and other promotional material over time.

With the launch of the physical Plateful Cafe taking place soon, this summer is an exciting time to join us.

Requirements: 

• Excellent communication skills in fluent English

• Has 1+ years experience of social media, copywriting, journalism, blog content creation, interviewing or similar skills (this does not have to include published work)

• Able to create interesting and engaging content

• Good computer skills

• Good time management skills

• Engaging and friendly

• Good team player

Desirable:

• Basic digital photography and editing skills

• An interest in supporting refugees and contributing to the work of Plateful Cafe

• Experience of working with refugees, people seeking asylum, vulnerable groups or lived experience

• Lives in London with ability to attend events and markets

Our Shop Volunteers raise money for the people we support with a Learning Disability. Do you have a few hours a week to spare and share your time with us?

Our retail roles are varied and fun. You could be sorting donations from the public, dressing our window or serving customers on the till. There are many people from different walks of life and it's a great way to get practical experience and to meet new people.

This role will take place on a weekly basis for a few hours We will try our best to be flexible around the best time for you, but also need to consider the store opening times and volunteer rota. It could be a weekday or weekend, morning or afternoon, our stores are usually open 7 days a week. We’d appreciate any time that you can spare.

Whilst in the store, you will help with activities based on the needs of the Store Manager.

 Tasks you could get up to whilst volunteering could include:

• Serving customers on the till
• Taking stock donations from the public
• Tagging and steaming stock for the shop floor
• Dressing the window displays
• Asking people to join us as a volunteer

As a Retail Volunteer you will be:

• Friendly and Approachable
• Reliable, Kind and Patient
• A good communicator (including listener)
• Willing to volunteer within guidelines and to take direction where necessary
• Accepting of others who might be different to yourself

As a Mencap volunteer you will:

• Make new friends and raise important funds for people with a learning disability
• Get reasonable out-of-pocket expenses in line with our policy e.g. travel
• Receive full Training and support
• Volunteer alongside other people
• Have a chance to give back your local community

About Mencap Mencap is the leading learning disability charity in England, Wales and Northern Ireland. We work with people with a learning disability and their families to challenge prejudice and change laws, and we directly support thousands of people to live their lives as they choose.

We have an ambitious vision for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives.

Volunteering with us is YOUR opportunity to help us achieve this, whilst having the chance to develop your skills, meet new people and join a passionate and dedicated team.

If you have questions about volunteering with Mencap, please don’t hesitate to get in touch with us.

�� Guardian Light Foundation Board of Directors – Roles, Expectations & Benefits �� Our Mission

Guardian Light Foundation (GLF) is a for-profit social enterprise dedicated to transforming the lives of homeless and abused children, teenagers, and struggling single-parent families. We provide safe housing, education, career pathways, legal aid, and life-skills support to help individuals rebuild their lives with dignity and independence.

We are building not just an organisation — but a movement of hope, empowerment, and social impact.

�� BOARD EXPECTATIONS (Applies to ALL Members)

Every GLF board member plays a direct role in the success and sustainability of the organisation.

�� Core Expectations

• Fundraising Commitment:
  Every board member must actively participate in fundraising campaigns, donor outreach, and sponsorship drives.
  Each member is required to make a personal monthly donation to the organisation (amount optional but meaningful).

• Time Commitment:
  Minimum of 20 hours per month, including board meetings, subcommittee work, fundraising events, and strategic planning.

• Ambassadorship:
  Represent GLF publicly as a visible ambassador at community events, speaking engagements, and networking functions.

• Governance & Accountability:
  Ensure the organisation operates ethically, transparently, and in alignment with its mission and legal obligations.

• Strategic Leadership:
  Contribute skills, knowledge, and professional networks to advance the organisation’s growth, partnerships, and visibility.

• Passion for the Mission:
  Demonstrated commitment to supporting children, teenagers, and single-parent families experiencing hardship.

�� OVERALL BOARD MEMBER BENEFITS

• Prestige: Founding member of a ground-breaking national social enterprise.

• Networking: Exclusive access to philanthropists, public officials, and corporate leaders.

• Leadership Development: Gain board-level governance and strategic experience.

• Impact Legacy: Directly shape programs that provide homes, hope, and opportunity for hundreds of lives.

• Visibility: Public recognition through GLF website, media, and national campaigns.

• Personal Fulfilment: Be part of a purpose-driven organisation changing the narrative for children and families in need.

�� IDEAL CANDIDATE PROFILE (For All Roles)

We are looking for leaders who are:

• Deeply passionate about social impact, youth empowerment, and family stability.

• Professionally experienced (1+ years) in their area of expertise.

• Team players who bring creativity, positivity, and initiative.

• Connected and influential, willing to open doors and amplify GLF’s message.

• Dedicated, committing time, expertise, and monthly donations.

Position: Board of Director - Treasurer (Unpaid Volunteer Role)

Reports to: Board Chairperson

Location: Hybrid (remote + in-person events as needed)

Responsibilities:

• Oversee all financial matters including budgeting, accounting, and financial reporting.

• Ensure compliance with statutory financial regulations and charity law.

• Work closely with auditors and the Finance Committee.

• Present financial reports at each board meeting.

• Support fundraising and resource management strategy.

Requirements:

• Background in finance, accounting, or business administration.

• Knowledge of charity finance and UK financial reporting standards.

• Integrity and attention to detail.

Benefits:

• Direct influence over financial sustainability and impact measurement.

• Recognition in philanthropic financial management networks.

Compensation:
This is an unpaid volunteer position.

Website Designer 
Jawbone Collective CIC

About the Role
We are seeking a skilled and motivated Website Designer to help us transition our current website onto the Hostinger website builder platform and significantly enhance its visibility through effective SEO strategies. This role is ideal for someone with experience in web design who would like to support a thriving community arts organisation and contribute to increasing our reach and impact.

You’ll work both independently and collaboratively with our team, ensuring the website aligns visually and strategically with our brand, communications, and accessibility goals.

We will consider applicants who wish to hold a temporary position (12 weeks minimum).

Key Responsibilities:

• Rebuild and restructure our existing website using the Hostinger website builder

• Improve site navigation, layout, page structure, and user experience

• Optimise all pages for SEO performance, including keywords, metadata, and search visibility

• Ensure mobile optimisation and fast loading performance

• Integrate analytics tools to monitor site traffic and user engagement

• Coordinate with our PR and social media teams so the site aligns with ongoing campaigns and messaging

• Provide basic training or guidance to team members on how to edit/update the site post-build

Ideal Candidate:

• Experience with IONOS website building tools (or similar drag-and-drop platforms)

• Strong understanding of SEO principles and best practices

• Good eye for layout, typography, and visual consistency

• Ability to work independently and manage time effectively

• Interest in arts, culture, inclusivity, or community-driven organisations is a plus

Time Commitment:

• During the initial build/transition period: approx. 10–15 hours per week (negotiable)

• Once the site is established: potentially 2–4 hours a week for maintenance / updates

• Remote role — however applicants in the Southwest of England are welcome to be more involved in our activities if desired

Benefits:

• Build a strong case study for your portfolio

• Gain valuable experience working with a creative community organisation

• Contribute to making literature and community arts more accessible

• Connect and collaborate with creatives, writers, and arts professionals

To Apply:
Please send your CV and a short cover letter outlining relevant experience and any examples of previous website work or digital projects.

About Jawbone Collective CIC

Joining Jawbone Collective means becoming part of a warm, collaborative, and deeply creative environment where artistic expression and community storytelling thrive. You’ll be working alongside poets, writers, and creative thinkers whose perspectives are rich, diverse, and often underrepresented in mainstream spaces. This is a chance to immerse yourself in a poetic and literary culture — one that values imagination, empathy, experimentation, and shared growth. Your contributions will directly support a movement for creative accessibility, helping to build platforms where emerging voices can be heard and celebrated. Being part of Jawbone Collective isn’t just work — it’s meaningful participation in a living, evolving cultural ecosystem.
The Jawbone Collective CIC is a non-profit creative organisation based in the Southwest of England, dedicated to nurturing poets and writers across the Wessex region. Since 2019, we’ve evolved from a publishing-focused group into a wider creative hub offering workshops, events, publications, and artistic opportunities.

We champion underrepresented voices — including neurodivergent, disabled, LGBTQIA+, and working-class creatives — and actively challenge industry barriers to make literary and creative spaces more accessible and equitable.

Coempowered is a small but rapidly developing non-profit working to empower indiviuals and help build community capacity among for young people, women, and marginalised communities in the UK and internationally through workshops, classes, semiar, projects and research. 

We currently have two trustees and are seeking a third trustee who can bring valuable expertise in fundraising, chairing, or education to help guide our next phase of development.

About the Opportunity
This is a formative moment for Coempowered. As a small and growing organisation, we are establishing the structures, policies, and long-term strategies necessary for sustainable impact. Our trustees play a crucial role in this process, working closely with the directors to oversee governance, support planning, and position the organisation to apply for grants and build partnerships.

We are looking for a committed individual who is passionate about our mission and willing to contribute actively to shaping Coempowered’s direction. Trustees are expected to bring strategic insight, uphold strong governance, and collaborate constructively with the board.

Key Responsibilities

• Contribute to governance and strategic oversight as we prepare for charity registration.

• Support planning for organisational growth, including funding pathways and programme development.

• Provide leadership or guidance in one or more key areas:

  • Fundraising: helping to develop a sustainable funding strategy and support early grant applications.

  • Chairing and governance: contributing to board leadership, decision-making, and policy development.

  • Education: advising on programme design, partnerships, quality assurance, or public engagement.

• Participate in quarterly board meetings and occasional working groups.

• Act as an ambassador for Coempowered, upholding our values of inclusion, critical inquiry, and empowerment.

What We’re Looking For

• Experience in fundraising, charity governance, board leadership, or the education sector.

• A strategic and reflective mindset, with confidence in contributing to decision-making.

• Reliability, professionalism, and a genuine interest in developing a growing non-profit.

• Willingness to commit long-term and help build the organisation collaboratively with the existing trustees and directors.

Time Commitment
Approximately 6-8 hours per month, remote, with quarterly board meetings.

If you are inspired by educational and social impact and would like to help shape the future of a developing organisation, we would welcome your application.

Location: Remote or In-person (London-based preferred, flexible)
Hours: 8–12 hours per month (flexible)
Compensation: Revenue split per session – 60% to Counsellor / 40% to Guardian Light Enterprises LTD
Payment Schedule: Weekly or monthly, depending on preference (flexible to support cash flow)

About Guardian Light Enterprises LTD

Guardian Light Enterprises LTD is the revenue-generating arm of Guardian Light Foundation, a social enterprise dedicated to transforming the lives of children, teenagers, and single-parent families affected by homelessness, abuse, and hardship. Every service we provide contributes directly to creating safe spaces, housing, education, and empowerment programs for vulnerable communities.

As a freelance counsellor with us, you are not just offering sessions—you are helping people heal, build resilience, and find hope, while supporting a social mission that changes lives.

Role Overview

We are seeking a compassionate, skilled, and dedicated Freelance Counsellor to provide emotional support, guidance, and therapy sessions to our clients. This is a unique opportunity to work in a mission-driven social enterprise where your expertise directly fuels social impact.

As a counsellor, you will:

• Provide individual and group counselling sessions for children, teenagers, and single-parent families.

• Use your professional expertise to guide clients through challenges including trauma, grief, anxiety, and abuse recovery.

• Maintain strict confidentiality and safeguarding standards in line with UK regulations.

• Collaborate with Guardian Light Enterprises and the Foundation team to refer clients to additional support programs where appropriate.

• Participate in impact reporting to help shape future programs.

Key Responsibilities

• Conduct high-quality counselling sessions tailored to individual client needs.

• Document sessions and maintain records securely in compliance with safeguarding and GDPR policies.

• Promote emotional wellbeing, resilience, and empowerment for clients.

• Engage with Guardian Light Enterprises LTD in strategic discussions to improve program delivery.

• Attend occasional training and team meetings (via Microsoft Teams).

Ideal Candidate

• Accredited Counsellor, Psychotherapist, or Mental Health Professional with relevant UK registration.

• Experience working with children, teenagers, and vulnerable families.

• Strong empathy, emotional intelligence, and a trauma-informed approach.

• Excellent communication and documentation skills.

• Passionate about social impact and committed to transforming lives.

Hours & Compensation

• Recommended: 8–12 hours per month (approx. 2–3 clients per week, depending on session length).

• Compensation: Revenue split per session – 60% to you, 40% to Guardian Light Enterprises LTD.

• Payment Schedule: Flexible – weekly or monthly, depending on mutual preference and cash flow management.

Benefits

Even at this early stage, joining Guardian Light Enterprises LTD offers unique benefits:

• Impact-driven work: Every session contributes to funding programs that directly support children and single-parent families in crisis.

• Flexible schedule: Set your hours around your availability.

• Professional growth: Access to training and development opportunities.

• Career progression: Exceptional counsellors may be invited to join our Advisory Board or eventually become a Board Member, shaping the direction of Guardian Light Foundation.

• Recognition: A chance to build your personal and professional brand as part of a pioneering social enterprise.

• Supportive environment: Collaborate with a passionate, mission-driven team dedicated to real change.

Ealing Book Festival is a young organisation with huge ambitions. We're looking for someone with great organisational skills and experience to join the team and help us develop and achieve our objectives. 

In addition to the general responsibilities of a trustee, duties of the secretary are as follows.

·Preparing agendas in consultation with the chair and trustees and circulating them and any supporting papers in good time

·Making all the arrangements for meetings 

·       Ensuring the taking of, agreement and sign off of minutes

·Checking that trustees have carried out actions agreed at a previous meeting 

·Circulating agendas and minutes of the annual general meeting and any special or extraordinary general meetings (where required)

·Fulfilling the functions equivalent to a company secretary, assisting the chair and other trustees with charity reporting requirements, monitoring the policy register 

·Assisting the chair with board evaluation, succession planning processes and recruitment

Person specification 

In addition to the person specification for a trustee, the secretary should have the following skills, experience and qualities:

• Experience of governance and compliance procedures

• Organisational ability

• Minute-taking and report writing experience, including preparation of annual reports

• Preparation of the policy register

• Experience of board evaluation and succession planning processes 

Please Note. We are ideally looking for a secretary who lives in or near Ealing. We are a small team of local residents delivering a community festival keen to build relationships across the borough. The Trustee Board meets in person. 

Bring your strategic expertise and boardroom experience to Oldham College, an innovative and inclusive further education college seeking to empower potential and achieve success.

Applications close at 9 a.m. Monday 12th January.

Who we are

Oldham College stands at the heart of one of Greater Manchester’s most ambitious and diverse communities – a college that has been transforming lives and futures since 1893. We deliver high-quality technical, vocational and professional education to thousands of learners each year, supporting regional growth, innovation and opportunity. With over 130 years of history as Oldham’s technical and skills provider, we take great pride in continuing to build on our legacy across the town.

About the role

The Governing Board of Oldham College is made up of a group of 15 dedicated and committed strategic leaders who have gained their experience through a broad range of settings and sectors, including further and higher education, the NHS, local charities, local businesses and globally recognised companies.

As Chair Designate, you will play a pivotal leadership role in shaping the strategic direction, governance and reputation of our College. You will ensure that our Board functions as an effective, cohesive and forward-thinking body that upholds the highest standards of corporate governance. You will inspire confidence and collaboration across the Board, the senior executive team and key external partners, ensuring that every decision aligns with the College’s mission to serve students, employers and the wider community. A key aspect of the role is to develop the Board itself—building a diverse, skilled and engaged team of governors. 

Working collaboratively with the Principal & CEO and our other senior leaders, you will achieve the College’s objectives to maintain accountability for performance, financial sustainability and safeguarding. 

Alongside our full Governing Board, as Chair, you would be expected to join a number of these:

• Quality & Curriculum
• Resources
• Audit
• Remuneration
• Governance & Search

Who we are looking for

The successful candidate will be a highly credible, principled and forward-thinking leader who demonstrates a deep personal commitment to further education and the mission of Oldham College.

You will bring a strong belief in the power of education to transform lives and a genuine alignment with the College’s values, aims and community-focused objectives.

You will possess the strategic vision and independent judgement needed to guide the Board through complex decisions, ensuring that governance remains both robust and responsive to the evolving educational and economic landscape. With strong political awareness and an understanding of the regional context, you will be able to anticipate opportunities and challenges while maintaining a clear focus on student success and institutional integrity.

Peridot Partners and Oldham College are committed to safeguarding and promoting the welfare of children and young people, and our client expects all staff and volunteers to share this commitment. The successful candidate will be subject to an enhanced DBS check and satisfactory references before any final offer can be made.

Please click 'Redirect to recruiter’ to be redirected to the Peridot Partners website, where you can find full details of the candidate profile and register your interest to apply.

Applications for this role close at 9 a.m. Monday 12th January.

UI/UX DESIGNER

Volunteer Recruitment — Remote Volunteer

ZAKKI is a social startup focusing on creating an inclusive community for the elderly and people with disabilities. Our mission is to facilitate alms and donations collection and deployment to help elderly people who still working in the informal sector to get better livelihood through micro-business management helps and giving them the exposure of greater market.

This candidate will build a clean and effective user experience platform. By working cross-functional, this candidate will understand needs from the product management, engineering, and business stakeholders and will build solutions that fit those needs.

For UX/UI volunteers, the task will be to design both PWA Responsive Website and mobile apps, which will then serve as the basis for software developer volunteers working on the project.

Requirement :
 • Fond to design, familiar with Figma, Adobe XD, Adobe Illustrator, and Photoshop
 • Knowledge of wireframe tools (e.g. Figma)
 • Abundance with idea and initiative working as a team
 • Active, helpful, and collaborative person (not passive person)
 • Good time-management skills
 • Communicative (good communication skills to collaborate with various stakeholders)
 •  High proficiency in English both verbal and writing
 •  Familiar with Google Workspace (Google Suite; Google Docs, Google Sheet, Google Forms, Google Meet).
 •  Preferred basic knowledge on Front End Developer (e.g. HTML, CSS) and or have basic knowledge on Games Development Platform (Ionic, PyGame, Unity, C++, Java)

Interested applicant shall submit Google Form below.
https://linktr.ee/zakkifoundation
Then, please click the desirable role accordingly.

Please submit the Google Form with your CV/resume and portfolio URL link (either in Dribble, Behance, Figma, and or another sharing platform).

After the submission, you are still able to edit your submitted response in case you need to update your supporting documents (i.e CV/Resume)

Coempowered is a small but rapidly developing non-profit working to empower indiviuals and help build community capacity among for young people, women, and marginalised communities in the UK and internationally through workshops, classes, semiar, projects and research. We are now building the foundations of our organisation and are looking for a dedicated, creative volunteer who is genuinely passionate about our educational and social mission and willing to grow with us as we expand our work and prepare for charity status.Having seen the impact of our work since 2021, we are now laying the foundations for long-term growth and preparing to register as a charity. We are seeking a committed and motivated volunteer who is genuinely passionate about educational and social change and eager to help build our organisation with us.

About the Opportunity
This role is central to Coempowered’s next stage of development. We are positioning ourselves to apply for our first grants, develop partnerships, and build sustainable funding streams. We are looking for someone who can take initiative, collaborate closely with the directors, and contribute strategically to our fundraising capacity. This is an excellent opportunity for someone who wishes to make a tangible difference in a small organisation and to help shape its future.

Key Deliverables

• Research suitable grant opportunities and funding sources.

• Assist in preparing core organisational documents, including:

  • Activity reports

  • Business plans

  • Project proposals and bids

• Write compelling grant applications tailored to funders’ criteria.

• Prepare outreach materials, donor communications, and mailshots.

• Use direct mailing and other methods to engage potential and existing donors.

• Support the recruitment, coordination, and management of volunteers involved in fundraising activities.

• Ensure smooth execution of all tasks related to fundraising, documentation, and relationship-building.

What We’re Looking For

• Experience in fundraising, grant writing, or partnership development (professional or voluntary).

• Strong writing skills, with the ability to produce clear, persuasive proposals.

• Good organisational skills and attention to detail.

• Self-motivation and reliability, with the ability to work independently and meet deadlines.

• A sincere interest in education, youth empowerment, philosophy, or social impact.

• Someone keen to contribute to the long-term development of a small but ambitious organisation.

Time Commitment
Flexible and remote, approximately 4–6 hours per week, depending on grant cycles.

If you are passionate about meaningful education and wish to play a key role in helping a young organisation grow and secure its future, we would be delighted to hear from you.

Join MINDSET Charity – Be Part of a Brotherhood of Change

Who We Are

MINDSET Charity is a new, volunteer-run organisation dedicated to transforming men’s lives across England. We exist to support men on their personal journeys of mental wellbeing and self-improvement. Through accessible workshops, tailored programmes, and creative activities — from role play and storytelling to arts, crafts, and woodwork — we provide spaces where men can open up, connect, and grow without fear of judgment.

We are building a movement of resilience, dignity, and brotherhood. And we need visionary Trustees to help guide us.

The Role of Trustee

As a Trustee, you will:

• Shape the strategic direction of MINDSET Charity.

• Safeguard our values of brotherhood, empowerment, integrity, and growth.

• Ensure our programmes remain impactful, inclusive, and sustainable.

• Champion our mission to foster resilience and community across England.

This is a volunteer role, but the impact is priceless: you will be part of a founding team creating a legacy of hope and transformation.

Who We’re Looking For

We welcome applications from people of all backgrounds who share our passion for men’s mental wellbeing. You don’t need prior Trustee experience — what matters most is your commitment, integrity, and belief in our mission.

Skills in governance, finance, fundraising, communications, or programme delivery are especially valuable, but above all we seek individuals who want to build something meaningful together.

Why Join Us

• Be part of a pioneering charity at its foundation stage.

• Help create safe, creative spaces for men to express themselves and grow.

• Contribute to a national movement of resilience and brotherhood.

• Work alongside passionate volunteers united by purpose and vision.

How to Apply

If you are ready to stand with us and help shape MINDSET Charity’s future, we’d love to hear from you.

This is more than a Trustee role. It’s a chance to help men across England rediscover strength, dignity, and hope. Join us, and let’s build MINDSET together.

Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.

What is a Caseworker?

Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.

When would you be needed and where would you be based?

The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.

What would you be doing?

• Contacting beneficiaries and arranging to meet them at a mutually convenient time.
• Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
• Sign-posting clients onto local services providing specialist advice.
• Applying for funding on the behalf of the beneficiary through a specific process and system  
• Arranging for the purchase of goods and services
• Keeping the beneficiary informed of their case progress.
• Liaise with the branch and regional office, regarding your availability.
• Keeping up to date with training and SSAFA news so that you are best able to support clients.
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
• Volunteering within the standards and values of SSAFA
• Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.  

What can you gain from this volunteering role?

• Use your skills, knowledge, and life experience to benefit others.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
• Local induction including assigning a person from the team who will be your main point of contact.
• Regular opportunities to meet and share best practice with other caseworkers.
• Range of support from central and regional volunteer operations team.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable with good listening skills, patience, and a positive attitude.
• Good communication skills both written and verbally.
• Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
• Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
• Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
• Ability to keep within boundaries of the role with regards to friendship or giving advice
• Reliable, prompt and trustworthy.
• Access to public transport or a car to travel to appointments with clients.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)

*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered.

Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.

What is a Caseworker?

Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.

When would you be needed and where would you be based?

The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.

What would you be doing?

• Contacting beneficiaries and arranging to meet them at a mutually convenient time.
• Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
• Sign-posting clients onto local services providing specialist advice.
• Applying for funding on the behalf of the beneficiary through a specific process and system  
• Arranging for the purchase of goods and services
• Keeping the beneficiary informed of their case progress.
• Liaise with the branch and regional office, regarding your availability.
• Keeping up to date with training and SSAFA news so that you are best able to support clients.
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
• Volunteering within the standards and values of SSAFA
• Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.  

What can you gain from this volunteering role?

• Use your skills, knowledge, and life experience to benefit others.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
• Local induction including assigning a person from the team who will be your main point of contact.
• Regular opportunities to meet and share best practice with other caseworkers.
• Range of support from central and regional volunteer operations team.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable with good listening skills, patience, and a positive attitude.
• Good communication skills both written and verbally.
• Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
• Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
• Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
• Ability to keep within boundaries of the role with regards to friendship or giving advice
• Reliable, prompt and trustworthy.
• Access to public transport or a car to travel to appointments with clients.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)

*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered.