Community support worker jobs in leer, unity

Are you passionate about leading high-impact services that support individuals facing multiple disadvantage? Do you thrive in complex environments and have the leadership skills to shape a psychologically informed, client-centred team? If so, we’d love to hear from you.

About the role:

We’re looking for a dedicated Service Manager to lead our specialist 18-bed 24/7 Complex Needs hostel in Camden. Leading a team of Project Worker Complex Needs, Specialist Multiple Disadvantage Workers, Trainee Project Workers, an Apprentice, ETE Worker, Night Concierges, and locums - the service supports individuals who have experienced significant disadvantage. This includes long-term rough sleeping, substance use, severe and enduring mental health issues, involvement with the criminal justice system, and self-care challenges.

This is not a typical hostel service - it is a dynamic, intensive, and highly specialist environment requiring compassionate leadership, robust risk management, and strong inter-agency collaboration. You will be at the forefront of driving a psychologically informed and trauma-responsive service that not only provides accommodation, but creates a platform for meaningful recovery, connection, and progress.

As Service Manager, you will lead a skilled team in delivering high quality, person-centred support and accommodation. You’ll be responsible for staff development, operational oversight, risk management, partnership engagement, and ensuring compliance with service specifications and safeguarding standards.

In return, we offer a strong culture of learning, access to a sector-leading leadership development programme, and the opportunity to shape practice in one of the most critical and challenging areas of homelessness work. Join us in creating a place of safety, growth and transformation in the heart of Camden.

About you:

• You’ll bring a deep understanding of complex trauma and how to translate this into Psychologically Informed Environments (PIE).
• You’ll have a proven ability to lead and motivate staff teams, respond to crisis, and ensure that frontline practice is effective, compassionate, and empowering.
• Demonstrable experience working with people facing multiple disadvantage in a supported accommodation or complex needs setting.
• A strong track record of managing or leading teams to deliver measurable, client-centred outcomes.
• Confidence in working in partnership with statutory and voluntary agencies to build integrated and effective support pathways.
• Excellent communication, organisational, and problem-solving skills.
• A reflective, emotionally intelligent leadership style grounded in values of inclusion, equity, and respect.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing date: Sunday 1st June at midnight

Interview date: Thursday 12th and Friday 13th at SHP Head Office in Kings Cross

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant. 

Youth Engagement Worker

£24,127 pro rata per annum + benefits ¦ Bath ¦ Part-time

Fixed Term Contract until 31/03/2026 ¦ 4 days per week (30 hours)

Your Creativity. Their Growth. Better Futures.

Every day, young people who have experienced homelessness need more than just housing—they need opportunities to develop skills, confidence, and community connections. As our client's Youth Engagement Worker, you'll design and deliver engaging programmes that transform lives, helping vulnerable young people build the foundations for independent living and future success.

This job is about unlocking potential. You'll work across their Pathways and Foyer services, creating meaningful activities and workshops for 16–25-year-olds who are developing their independent living skills. Through engaging activities and strong community partnerships, you'll help young people overcome barriers to education, employment, and wellbeing while building the confidence they need to thrive beyond supported housing.

Picture yourself as the key person who opens doors to new possibilities. Your passion for supporting young people will create vibrant communities within our client's services and equip residents with the practical and social skills needed for their next steps in life.

What you'll be doing

• You'll split your 4 days per week between The Foyer (for 18-25 year olds) and Pathways (for 16-21 year olds with medium to high support needs)
• You'll design and deliver structured workshops covering employment, education, independent living skills, wellbeing, and community building
•  You'll work two evenings per week until 7pm, alternating between Thursday free food events at The Foyer and engagement activities at Pathways
• You'll build relationships with partners, employers, charities, and educational institutions to create opportunities for residents
• You'll continue and expand the Youth Power Project, ensuring young people's voices inform services and our client's strategic priorities
• You'll collaborate with the Resident Engagement team to consult with young people on topics affecting their lives
• You'll gather outcome data and use insights to continuously improve your programme offerings

What you'll get in return

Beyond a salary of £24,127 pro rata and the opportunity to make a transformational difference in young people's lives, you'll get:

• 26 days annual leave per year pro rata (plus bank holidays) rising to 29 days pro rata after 3 years
• Your birthday off as an extra holiday
• Up to 10% matched pension contribution
• Flexible benefits including the ability to buy additional leave, gym membership, Health Cash Plan
• 'Perks at Work' giving you access to thousands of discounts
• Access to an Employee Assistance Programme for your own wellbeing

More about you

Our client is looking for someone with creativity, passion and genuine care for supporting young people who have experienced homelessness to build positive futures.

Essential:

• Experience working with vulnerable young people
• Creative ability to design engaging activities that build practical skills
• Understanding of youth homelessness issues
• Strong communication and partnership-building skills
• Experience working collaboratively with service users
• Ability to motivate and inspire young people

Desirable:

• Knowledge of local education and employment opportunities
• Experience in trauma-informed environments
• Understanding of safeguarding procedures
• Skills in outcomes reporting and data analysis
• Background in youth work or community development

About Curo

Our client is a South West housing association with social purpose at the heart. They provide affordable homes and create positive futures in their communities. They're proud to be among the UK's top 100 companies to work for, and the 5th best housing association nationwide.

They acknowledge the unique challenges and discrimination faced by people from marginalised communities in accessing housing and support services. They understand that experiences of homelessness are deeply impacted by these systemic barriers. That's why they actively work to recruit team members who have lived experience or deep understanding of these communities and can passionately advocate for those navigating these difficult circumstances.

They actively welcome applications from candidates who identify as disabled, LGBTQ+, from ethnic minority backgrounds, and from their customers.

Housing Rights Worker

Location: Birmingham

Salary: Grade 3 - £31,133 per annum

Fixed term contract until April 2026

Full time – 37.5 hours per week

Closing date: Monday 26th May 2025 at 11:30pm

Are you compassionate, proactive and collaborative with experience in housing and homelessness advice and advocacy? If you are looking for an exciting new career opportunity, then join Shelter as a Housing Rights Worker and you could soon be making a real difference to people affected by the housing emergency.

About The Role

This role will be part of our partnership with a leading bank which aims to build financial resilience and break the cycles that lead to financial exclusion and poor financial health negatively impacting people’s housing situations. You will deliver high quality housing advice and advocacy in line with the Birmingham hub’s local community priorities: supporting families experiencing homelessness, improving conditions in the Private Rented Sector and reducing barriers for those experiencing multiple disadvantages. This will involve working alongside people who are experiencing homelessness and bad housing to identify issues facing local communities.  You will plan and deliver casework to individuals and communities to resolve their housing situation, networking and engaging with community groups, local organisations and individuals to understand local housing issues and raise awareness of housing rights.

About You

You will have the ability to listen to, engage and work with individuals and communities and with all stakeholders, including running group workshops and presentations. You have experience, knowledge of and/or proven ability in housing and homelessness advice and advocacy, with the ability to progress to specialist level knowledge. You will be able to carry out casework related interviews, maintaining detailed case records and offering advice and support to clients so they can make informed decisions as well as deliver group workshops and presentations.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

About The Team

In Birmingham hub we specialise in providing housing advice and homelessness work, with a particular focus on families and people experiencing multiple disadvantage. We work in partnership with a range of organisations to improve the underlying systems that prevent people from living securely in suitable, safe, affordable accommodation.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

How to Apply

Please click ‘Apply for Job’ on the advert. You are required to submit a CV and a supporting statement with responses to the following points in the ‘About you’ section of the job description of no more than 350 words each. Please provide specific examples following the STAR format:

• Experience, knowledge of and/or proven ability in housing and homelessness advice and advocacy and the ability to progress to specialist level knowledge
• Ability to listen to, engage and work with individuals and communities
• Experience of delivering and/or ability to deliver group workshops and presentations

Please ensure you demonstrate how you address the behaviours below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset
• We create change and align behind our strategy

Safeguarding Statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Recruitment Agencies

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Homeless Recovery Worker  

East Hampshire (Petersfield and Bordon) 

£24,250 to £25,527 

Permanent - 30 hours per week, Monday to Friday, 09:00 to 15:00 

Are you looking for a challenging and rewarding role where you are able to empower people every day to develop their skills and move towards independence? Do you enjoy working in an environment where every day is different to the next?  Then this could be the role for you.

The Homeless Recovery Worker will lead on the case management of clients and be part of a team that provides accommodation based and community support services to clients to keep them safe and help them achieve their goals. The role will provide people with homes and specialist support, so they feel more valued and secure, and ready to take the next steps. 

Main Responsibilities: 

• To assess the needs of each client, helping to develop their individual support plan to achieve their goals 

• To produce and regularly review comprehensive client-based risk assessments and manage a caseload of clients on a one-to-one basis  

• To support clients to gain and/or maintain accommodation including supporting clients to pay rent and service charges and to achieve outcomes defined by the service specification 

• Engage with local authorities, health providers and other agencies, creating and maintaining constructive working relationships to maximise the opportunities available to clients 

• Lead on client activities to help them gain practical life skills and encourage their engagement with the running of the service 

• Carry out drop-in sessions at designated locations and encourage and signpost clients to the local community and to resources relevant to their aspirations including education, training, employment activity or volunteering 

• Support clients in trauma informed and psychologically informed ways 

• Adhere to safeguarding responsibilities, following our safeguarding policy and procedure

• Help maintain health and safety, ensuring clients, visitors and buildings are safe in accordance with Health and Safety regulations, policy and procedures 

• Work confidently and efficiently when lone working 

• Maintain accurate records on our client management system and ensure these are stored in line with GDPR 

• Represent the organisation in a professional manner 

Role Requirements 

• This role will require an Enhanced with Barred List(s) disclosure and barring service check is a requirement for this role. This would be completed on appointment of the role. 

• This role will require a full drivers’ licence and access to a vehicle 

• This role will require you to work flexibly across several sites 

• This role will require you to work with clients on a one-to-one basis 

• This role will require you to lone work 

Essential Criteria 

• Strong communication skills, both verbal and written 

• Clear verbal and written English 

• Good keyboard skills for data inputting 

• Good working knowledge of Microsoft Outlook, Excel and Word 

• Confident and assertive manner 

• Ability to self-motivate as you will work on your own 

• Effective team working 

• Ability to respond calmly to crisis 

• Deal promptly with and effectively react to challenging situations 

• Have an interest and genuine concern for homelessness and related issues 

• A full driving licence and use of a car for work purposes 

We reserve the right to close our adverts early if a successful candidate is found, so please submit your application as soon as possible. 

A great opportunity to coordinate services for adult carers experiencing mental health issues in Merton, South West London.

Jigsaw4u is a charity with a proud 27 year history in supporting mental health and wellbeing in South West London. We are seeking a support worker who shares our values and person-centred approach, and who is passionate about helping adult carers (those with caring responsibilities).

This role presents an exellent opportunity to gain experience in, and knowledge of, social support work and mental health services, and would provide a great first step for those interested in building a career in this area.

The role is 4 days (28 hours) per week. Full time (35 hours per week) may be available if required.

Role in Context

Jigsaw4u’s Carers Peer Support Service supports adult carers in the London Borough of Merton through emotional support and access to information, opportunities and practical advice.

Working alongside other VCSE peer support providers in the Borough, other carer organisations or providers of statutory carers work, the post holder will work on improving pathways and coordinating services for adult carers experiencing mental health issues, often as a direct result of caring.  The post holder should have lived experience of being a carer, or of mental health challenges experienced by themselves or a close friend or family member

1. Purpose of the job

Be responsible in the designated area for:

• Delivery of one-to-one and group peer support sessions designed for and by adult carers
• Collecting data and reporting on direct work delivered with adult carers
• Collaborative working with the Merton Peer Support Partnership
• Developing and enhancing relationships with strategic partners
• Maintaining and striving to improve service delivery standards and effectiveness

1. Main duties

• Providing emotional and wellbeing support for carers through one-to-one, person-centred interventions
• Working flexibility to support carers aged 18 and over, who are caring for someone with mental health difficulties or experiencing mental health issues, often as a direct result of caring
• Empower and support carers to become involved in local Mental Health developments, particularly within SWLSTG
• Encourage and assist the uptake of Carers Assessments and the ability of carers and their families to assess their own needs to develop solutions and manage resources
• Assist carers in accessing opportunities for breaks from caring through activities within the partner organisations and external agencies
• Delivering time-limited, outcome-focused interventions to support personal outcomes so carers feel emotionally and practically supported
• Group-based support to address intended specific outcomes
• Encouraging access to local services to promote community inclusion and connectedness, enabling sustainable recovery and support
• Practical support to help carers access the right services and support based on needs, preferences, and the options available
• Evaluation of interventions provided through use of Outcomes Star and other
• agreed measurement tools
• To assist the Service Manager in creating monitoring reports
• To attend professional/monitoring meetings if required

Do you want to work for a caring organisation that believes in people?

Do you want to make a difference?

At Change Grow Live, our commitment to making a difference in the lives of those who use our services is unwavering. We provide support, respect, and a safe environment, where we tailor our approach to each individual's needs to find the best treatment and support options.

Guided by our core values of being open, compassionate and bold, our team embodies these principles daily, striving to empower individuals to reshape their lives, foster personal growth, and embrace life to its fullest.

We’re excited to offer an opportunity for a Young Person Targeted Intervention Worker in our Lambeth service with the passion, skills, and experience to support young people facing challenges around substance use and related needs. This role is key in ensuring timely, tailored interventions that make a real difference.

Under the direction of the Service Management Team, you will lead the coordination of targeted interventions, including brief interventions, group work, and assertive outreach, aimed at individuals and groups at risk of harm from substance misuse. A key part of the role involves developing pathways with partner organisations to support early identification and intervention, particularly for young people.

Full Time Hours: 37.5 per week

Full Time Salary: £27,861.26 - £32,002.35 dependant on experience (based on full time hours, pro rata for part time hours)

Allowance: £4,133.14 Inner London Weighting (pro rata for part time roles)

Contract: 1fixed term contract until 31st of March 2026

Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.

Please note - Interviews will be taking place on the 30th of May 2025

Responsibilities

About the role: 

• Lead on the coordination and delivery of the service’s prevention, early intervention, targeted education offers, and youth settings.
• To increase visibility and accessibility of the service amongst children, young people, families, and partners with the aim of increasing referrals into service for specialist support.
• Identifying and responding effectively to potential safeguarding issues.
• Reducing drug and alcohol related harm to service users and the wider community.
• Promoting carer, service user and community involvement.
• To be responsible for proactively generating and increasing referrals from relevant partners including utilising data to target specific services/provisions.
• To develop and deliver training programmes aimed at creating awareness of the service alongside delivering early intervention key messages to professionals.
• To analyse and scrutinise data to identify gaps in areas where the service can take a proactive approach to engagement.
• To create presentations that will engage young people, using harm reduction and psychoeducation.

About you: 

• You have experience working with young people, with knowledge of the issues they face.
• Knowledge of safeguarding concerns and guidelines in relation to children and young people and the Fraser Competence framework.
• You have a good understanding of drug and alcohol issues and be able to speak about this publicly. 
• Knowledge of working with evidence-based practice around young people’s substance misuse treatment services and methods.
• Confident and strong communication skills; verbal and written.
• You can accurately plan workshops and come up with new presenting ideas
• Ability to work towards and meet deadlines. 
• You are passionate about what you do, hardworking, and ambitious to help young people build their resilience.
• A commitment to equality, diversity, and safeguarding young people.
• Build, engage, work effectively and collaboratively with multiagency to be able to gain buy in of the service that CGL offer within Lambeth.

 What we will give to you: 

• 25 days holiday (+ bank holidays) rising by 1 day for each years’ service “Capped at 30 days”
• Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme
• Contributory pension scheme
• A great selection of benefits incl. discounts for shopping, cinema, holidays, etc.
• A friendly and supportive team
• Training, career development & progression opportunities
• Refer a friend scheme.

Please ensure you fully complete the personal statement in the screening questions, outlining how you meet the person specification and job criteria.   

If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. 

If you are passionate, eager to learn and develop your skills in working with young people who need support in relation to their drug and alcohol use – then this might be a perfect opportunity for you.

Salary Range (pro rata if part time)

CGL points 23 to 28 (£27,861.26 - £32,002.35)

ILW / OLW /Fringe

Inner London Weighting (£4,133.14)

Interview Date

30/5/2025

Closing Date

26/5/2025

This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Job Purpose

Carers Manchester Contact Point (CMCP) is the first point of contact for unpaid carers seeking information, advice and support to help them with their caring role.

The service delivers a free confidential helpline for carers weekdays (Monday – Friday, 10am – 4pm). These times are subject to change, based on the needs and requirements of carers using the service.

The aim of this role is to be part of a team providing a comprehensive information, advice and support to carers in Manchester. The post holder will work alongside colleagues from Gaddum and potentially other organisations to be the first contact in a busy service providing advice via a telephone advice line and managing referrals made through digital sources. They will provide information and advice and refer more complex issues to the appropriate agencies delivering the Manchester Carers Pathway.

Key responsibilities 

Advice giving

• Answering telephone calls into a central helpline offering support and guidance to unpaid carers in Manchester.
• Provide relevant and meaningful support and information to unpaid carers utilising internal and external resources.
• Inform carers about carers assessments and refer where necessary.
• Inform carers about emergency grants available and refer where necessary.
• Ensure all advice and support given is delivered in a timely manner to suit the needs of carers calling the helpline whilst balancing waiting callers.

Follow-up support

• Refer unpaid carers to local services to access local and culturally appropriate support in their area.
• Refer carers to Adult Social Care for Carers Assessments to discuss and improve their caring situation.
• Signpost carers to relevant services in Manchester suited to their individual need.
• Complete relevant grant applications for carers using the service where needed.
• Use Carers Manchester Contact Point and other reliable and accurate resources to find, interpret and communicate relevant information to carers
• Research and explore options and implications so that carers can make informed decisions.
• Write and maintain detailed case records for all casework completed.
• Collect required data for statistical monitoring and report preparation.
• Complete the required training to comply with quality assurance processes.

The post-holder will be required to undertake other tasks as reasonably directed by the CMCP Coordinator, which will usually be commensurate with the skills and experience of the post-holder.

The details contained in this job description, particularly the principal accountabilities, reflect the content of the job at the date the job description was prepared.  It should be remembered, however, that it is inevitable that over time, the nature of individual jobs will change; existing duties may be lost, and other duties may be gained without changing the general character of the duties or the level of responsibility entailed.  Consequently, this job description may be revised from time to time.

All staff are expected to work within all of Gaddum’s policies and procedures as they relate to delivery of the CMCP.

Recovery Support Workers (Mental Health) x 8 - Recovery House 

Birmingham, Alum Rock 

Salary: £24,570 (£12,285 pro rata for 18.75 hours positions) 

Hours: 37.5 or 18.75 hours per week 

The Recovery House is a brand new, exciting and innovative service for Birmingham Mind and is an opportunity to create a flagship standard of support and care for those in mental health crisis. The Recovery House is commissioned by the Birmingham and Solihull Mental Health Trust and is part of their Urgent Care pathway. Working closely with the Recovery House Team, the role is pivotal to the effective and safe delivery of the service. 

About the role 

The role of Recovery Support Worker will work as part of a team in our regulated services and is an important role for the delivery of recovery-based and prevention services within Birmingham Mind. The role will be central to the smooth running of the 24/7 service provided by Recovery House. 

You will support the Waking Night team of Recovery Support Workers in providing a continuous and safe delivery of support, always ensuring high quality and person-centred care. Ensuring that compliance and adherence to CQC standards is upheld and provide appropriate information to managers. You will work in a person-centred way alongside colleagues an NHS clinical partners to de-escalate mental health crisis and help service users to return home and be pivotal in the provision of a welcoming, calm and safe environment. 

The Recovery Support Worker will support the team in mobilising the service and work in a way that conforms with the expectations of the CQC, NHS and Birmingham Mind standards. You will take an active part in all appropriate meetings and create and implement service user assessments and support practices. 

About you 

You will need to be skilful in quickly developing strong relationships with users of the service and able to support the de-escalation of crisis and the provision of a calm and supportive environment; delivering person centred interventions. 

We are looking for someone who experience in delivering services in a CQC regulated residential or supported living environment, who has experience of working in partnership with key stakeholders and partner organisations. You will be knowledgeable in and committed to the “Recovery Model "of mental health support and be experienced in delivering person centred care. You will be able to provide a caring and compassionate care to service users, with the ability to provide and maintain a high-quality environment at short notice. 

This role will involve working on a rota, including some evenings and weekends. 

Staff benefits include an attractive defined contribution pension scheme, PayCare, which offers employees affordable cover for a range of healthcare treatments, an Employee Assistance Programme that includes free counselling, a cycle to work scheme, and a comprehensive training programme. 

Birmingham Mind is extremely proud to have a diverse workforce that is reflective of the communities that we work with. We strongly encourage applications from individuals with lived experience of mental health challenges as their perspectives enrich our teams. We are also committed to changing the ethnic diversity of our management team and particularly encourage applicants from minority communities to apply for this role. 

Our people are key to the success of the organisation, and we are recognised as both a Mindful Employer as well as achieving Gold standard success in Investors in People. We welcome applications from people who have experienced mental health difficulties. 

Closing date for applications is Wednesday 21st May 2025 

About Us

Hibiscus Initiatives is a feminist and anti-racist, women’s organisation, delivering high impact advocacy and advice services for more than 35 years to women in contact with the Criminal Justice and Immigration systems. As an organisation, we have distinct expertise in working with Black and minoritised migrant women in prison, in the community and in immigration removals centres.

Our holistic and trauma informed approach makes a real and lasting impact on women's lives. We aim to make a difference within the criminal justice and immigration systems too by working with Black and minoritised migrant women to make sure their expertise is recognised by those making policy decisions.

We are particularly keen to attract talent from Black and minoritised communities and those with lived experience of immigration, the criminal justice systems, and/or violence against women and girls. 

Hibiscus adopts anti-racist; anti-oppression, and feminist principles and believes in the importance of nurturing a diverse team who can embody these principles. 

We are committed to the wellbeing and development of our staff. We provide regular training and other learning opportunities, an Employee Assistance Program and other benefits to support staff wellbeing.

About the Role

We are now recruiting for a talented Services Manager to manage a team of project/case workers providing individual advice, specialist support and advocacy to Black and minoritised migrant women, overseeing all aspects of our needs-led casework as well as the delivery of our women’s centre activities, as required.

The post holder will work collaboratively with our Director of Services and Operations (DSO) and other Service Managers in the development of an annual service plan, tailoring this to meet the needs of the team and ensure all funder requirements are met.

This role will provide comprehensive team management and support, effectively managing performance and providing trauma informed mentoring to the team. The Services Manager will be responsible for overseeing referrals to Hibiscus’ services internally and externally, working closely with the teams to ensure prioritisation of Black and racially minoritised women. The postholder will be responsible for responding to service user feedback, complaints and safeguarding concerns using a trauma-informed approach. This will inform the development and improvement of policies and processes for managing service user casework.

The post holder will also be responsible for ensuring that their team maintains accurate data and records to ensure effective service user support, monitoring, reporting and evaluation. As part of this monitoring and evaluation work, the Services Manager will play a key role in improving data recording and reporting. The post holder will be responsible for the financial management of their projects, including service contract budgets and the monitoring of team expenditure. Clear communication and a commitment to professional learning and development are key aspects of this role.

[This post is restricted to women only as a genuine occupational requirement under Schedule 9 paragraph 1, Equality Act 2010.]

Salary 
£35,000 (FTE)

Team
Services

Duration 
Permanent  

Hours
Full-time (35 hours per week)

Location
Hibiscus London office at least three days a week including Fridays, with regular visits to other locations where staff deliver services, e.g. detention, prisons, local areas.

Reporting to
Director of Services and Operations

About you

We are particularly keen to attract talent from Black and minoritised communities and those with lived experience of immigration, the criminal justice systems, and/or violence against women and girls.

The successful candidate will have significant experience providing casework support to migrant and/or Black and minoritised women with a range of complex needs. They will have line management experience, including effective staff supervision and development, supporting the staff team to effectively deliver team workplans to deadlines and achieve performance targets.

The candidate will have experience maintaining and developing effective working relationships with partner agencies and delivering services in line with funder contracts and contributing to funder reports. They will have an understanding and experience of delivering services in a trauma-informed, anti-racist and empowering manner from a feminist, intersectional perspective and will demonstrate knowledge of the needs of Black and minoritised migrant women who have been involved in the criminal justice system, are affected by immigration restrictions, violence against women and survivors of human trafficking

They will be able to to identify issues across teams and provide positive, effective solutions to support overall delivery of the work, demonstrating leadership whilst working effectively as part of a team. The candidate will be confident in their ability to maintain personal and professional boundaries, and have a clear understanding and demonstrable experience of managing safeguarding issues in line with policies and procedures.

The candidate will also have an understanding of one of more of Hibiscus’ key work areas – criminal justice, immigration and migrants’ rights, racial justice, and/or violence against women and girls and gender justice.

Your Application

Please follow the 'How to Apply' link indicated below.

You should download the Job Description and carefully read through the application form and information provided regarding the role and person specification.

Please note we will not accept CVs or Cover Letters.

Closing date 
5pm, 16 June 2025

Please note that we may close vacancies early if suitable candidates are found and/or a sufficient number of candidates have applied. Therefore, if you are interested, please submit your application as early as possible.

If we receive applications from more suitable candidates than we have vacancies for at this time, we may hold suitable applicants on a reserve list for 12 months, and future vacancies requiring the same skills and experience could be offered to candidates on the reserve list without a new competition.

Strategic and Operational Leadership 

• Set a positive leadership culture aligned with SCT’s ethos, values and mission. 

• Lead the development and implementation of annual operating plans across services, in line with SCT’s strategic goals and budgets. 

• Work closely with Senior Leadership colleagues to identify new service opportunities and drive continuous improvement and innovation. 

• Work closely with SCT’s Fundraising, Communications and Marketing team to develop compelling funding applications, and reports to funders.  

• Represent SCT at stakeholder events, ensuring a clear and compelling case for the impact of our work. 

• Champion and enhance SCT’s reputation by building strong relationships with partners, funders, statutory bodies and the wider community, fostering collaboration, trust and strategic influence. 

Service Development 

• Oversee and support the development of SCT’s front-line services including Addictions Counselling, Supported Housing, Housing First, and Training & Development (incorporating ‘Progressions’ and ‘Choices’). 

• Maintain high service quality, measurable outcomes, and trauma-informed, recovery-focused practice. 

• Develop referral pathways into services, and ensure that client progression is planned, consistent, and reflective of individual needs and ambitions. 

• Lead best practice approaches in Safeguarding and Health and Safety, prioritising client and staff wellbeing. 
• Take the lead in shaping and developing co-production across all services, ensuring that people with lived experience are meaningfully involved in the design, delivery, and evaluation of support.

Housing and Recovery Support 

• Ensure accommodation-based services provide secure, therapeutic environments that support clients to maintain their tenancy and build recovery capital. 

• Oversee SCT’s peer-led recovery community (‘Choices’) and user involvement in our social enterprises, creating training and work experience pathways for people in recovery. 

Staff Leadership and Management 

• Provide strategic leadership for a multi-disciplinary service delivery team. 

• Oversee recruitment, supervision, appraisal and development of staff, ensuring they are fully supported, briefed, and empowered. 

• Promote a culture of inclusion, collaboration and high performance. 

• Set clear expectations, targets, and accountability frameworks to deliver impact. 

Person Specification 

Essential Skills and Experience 

• Proven success in managing and developing high-performing, multidisciplinary teams in complex, person-centred services. 

• Significant experience delivering homelessness, housing, addiction recovery or therapeutic services. 

• Expertise in delivering services that work with people with lived experience of social exclusion. 

• Strong understanding of safeguarding, risk management and trauma-informed practice. 

• Skilled in managing budgets, contracts and KPIs within charitable or commissioned services. 

• Skilled in using In-Form or similar CRM system.

• Highly effective communicator with excellent negotiation and interpersonal skills. 

Desirable 

• Experience working in a values-led organisation or charity supporting marginalised groups. 

• Knowledge of Housing First and Recovery Capital models. 

• Understanding of social enterprise and peer-led service models. 

To provide strategic and operational leadership to multidisciplinary service delivery teams, ensuring high-quality, innovative, and outcome-focused support for people in recovery or experiencing homelessness. The role is central to enhancing service standards, fostering a culture of inclusivity and compassion, and embedding lived experience in practice. As a key member of the Senior Leadership Team, the Director of Services will help shape SCT’s strategy and build sustainable partnerships to maximise impact and long-term success.

Mental Health Case Worker

We are looking for a Mental Health Case Worker to manage a caseload of clients and provide support to those experiencing both financial and mental wellbeing issues and develop resilience and manage their mental health more effectively. 

This will be in collaboration with Citizens Advice as they provide the client with financial advice and guidance.

Position: Mental Health Case Worker – Financial & Wellbeing Support Service

Location: Epsom, Ewell and Banstead

Hours: 37 hours per week

Salary: £27,316

Contract: Fixed Term Contract until 31st March 2026 (with possibility of extension)

Benefits: MFT offer an extensive benefits package including; 5% Pension Employer Contribution, Paid Sick Leave, Blue Light Card Scheme, Vivup Discounts, Staff Social Events, Staff Social & Wellbeing Committee, Celebration Day (in addition to annual leave entitlement)

Closing Date: 21st May 2025

Interview date: Interviews will be scheduled on a rolling basis. Please note, we reserve the right to close this vacancy early if we receive sufficient applications for the role.

Project

The free Financial and Wellbeing Support Service in Epsom and Ewell combines the specialist mental health support with expert benefits and money advice from Citizens Advice Epsom & Ewell (CAEE) to support clients during a difficult time. This three-year project is funded by The National Lottery Community Fund.

The Role

• Increase financial resilience and independence.

• Improve overall mental and/or emotional wellbeing.

• Reduce stress and anxiety.

• Increase engagement with local community and local services

• Reduce social isolation.

• Help clients to feel more informed about how to manage finances and wellbeing in future.

Key responsibilities include:

• Work in partnership with the Citizens Advice to support people with their mental health who are experiencing financial difficulties.

• Manage a caseload of clients.

• Work with individuals and their carers around their mental health and social circumstances.

• Create a non-clinical person centred support plan around the individual, guided by the individual’s needs.

• Cultivate relationships with, and work with, other services around social wellbeing support for clients.

• Work with clients as the lead professional involved in their care, bridging to other services and opportunities and working closely with other organisations already involved.

• Aim to remove practical and physical barriers that arise from lack of resource at the community level.

• Assistance with accessing services (such as Community Connections).

• Advice, information, and signposting, including clear information about what support is available locally.

• Collecting reporting and monitoring data, providing case studies.

About You

You will have a minimum of 2 years community experience of mental health and wellbeing, and/or a qualification in appropriate subject i.e., counselling, psychology, social work, mental health, Health and Social Care (level 3)

Knowledge & Skills:

• Ability to work collaboratively within a multidisciplinary team (statutory and voluntary)

• An understanding of confidentiality, consent, information sharing, including GDPR.

• An understanding of Safeguarding policy and practice.

• Good communication and written skills and a commitment to ensure accurate and confidential record keeping.

• Ability to interact effectively with the clients, colleagues and other professionals whilst retaining clear boundaries.

• Ability to work to all the policies, procedures, and standards of the service and joint working arrangements with statutory and voluntary sector partners.

• Extensive knowledge and understanding of mental health issues.

• Knowledge and understanding of community working, lone working and ability to maintain safety whilst working in the community.

• Ability to use supervision effectively.

• A good understanding of personal limitations, ability to identify when to seek advice and support and deal with issues in a professional manner.

• Ability to manage challenging behaviour from clients who may present in distress.

• Information and Technology

• Proficient in Microsoft Word, use of email, Outlook, and basic excel skills.

About the Organisation

The charity is a mental health and emotional wellbeing charity, supporting Surrey residents since 1994 in Banstead, Elmbridge, Epsom & Ewell and Mole Valley.

Offering a variety of face-to-face and online services, available to adults (aged 16+) living in Surrey who would like to restore and/or maintain their mental and emotional wellbeing (no diagnosis needed). The services are free of charge, with no waiting list and no time limit.

This post is subject to an enhanced Disclosure and Barring Service check, and the successful completion of a probationary period.

This post is Exempt from the Protection of the Rehabilitation of Offenders Act (1974).

You may also have experience in areas such as Mental Health, Wellbeing, Counselling, Psychology, Social Worker, Health and Social Care, Mental Health Support Worker, Wellbeing Support Worker, Counselling and Support Worker, Health and Social Care Support Worker, Mental Health Care Worker. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.