Community volunteer coordinator jobs in burnt oak, greater london
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Salary: London Living Wage £27,007.50 p.a. FTE
Contract: 6-month fixed term contract with the prospect of progression to a permanent Coordinator role
Location: Main Office - London Scottish House, 95 Horseferry Rd, London SW1P 2DX.
We are seeking interns to work in London and North Kent
Reporting to: Programme Hub Manager
About the Role:
Here at Construction Youth Trust, we're on the lookout for enthusiastic individuals who are excited to learn and ready to dive into a supported internship. This is a fantastic chance to get a hands-on feel for what it's like to work in the charity sector. You will also have the opportunity to contribute to the wider development of the Trust e.g. participation in strategic working or Task & Finish groups.
We are particularly looking for individuals at the start of their career interested in working directly with young people within our Delivery Team
As a Delivery Team Intern, your key duties and responsibilities could include:
· Supporting the team to deliver fun and engaging programmes and activities for young people to get them ready for the working world by building on their skills and confidence.
· Supporting the team in the development of effective long-term working relationships with schools and referral partners.
· Supporting the team to enlist, manage and coordinate the support of local industry partners to connect young people with opportunities and employers that match their unique strengths and interests.
· Supporting the team with administrative tasks, helping to register, monitor, and evaluate the young people participating in programmes and activities.
· Please note that you will be required to travel across London regularly
About You
What we’re looking for in our new Intern(s) includes:
· Ideally educated to Level 3 (BTEC, A- Level, etc) or equivalent experience.
· Enthusiastic about connecting young people to opportunities, particularly those facing significant barriers to work.
· Have a ‘can-do’ attitude, as our Intern you will be expected to get involved in a variety of our programmes and activities.
· IT literate and digitally savvy
· Ability to communicate professionally with a range of people including young people, schools, funders, universities, industry representatives, training providers and community organisations.
· A willingness to learn about career opportunities offered by the modern construction and wider built environment sector.
About Us
Make a big impact with a dynamic small charity transforming young people’s lives London.
Construction Youth Trust is an ambitious and innovative charity whose mission to inspire and enable young people to overcome barriers and achieve their full career potential. Social mobility is at the heart of our work, and we prioritise working with young people from low-income backgrounds and those who are facing significant barriers to employment.
We help young people recognise their potential, develop their confidence and skills and discover career opportunities never previously presented to them. Through our long-standing partnerships with employers in the construction and built environment sector (over 200+ across London), we connect young people to relatable role models, world of work experiences and ultimately rewarding jobs and apprenticeships. The built environment is at the forefront of the drive towards achieving net zero and future economic growth, offering young people substantial opportunity for career progression.
The Construction Youth Trust team works in a fast-paced environment, so we’re looking for someone who is well-organised, detail-oriented and will be proactive in finding effective solutions. You should have excellent communication skills, the ability to build relationships and a willingness to learn.
At the Trust, we are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. We are looking for candidates who share our dedication to this commitment. All roles involve safer recruitment practices therefore an Enhanced Disclosure with Barred List check from the Disclosure and Barring Service (DBS) will be carried out.
We strongly believe that a diverse and inclusive team is vital to our work. We are especially interested in hearing from individuals from a minority ethnic background and/or those with a lived experience of the young people we support.
What we offer:
As one of our interns, you'll gain valuable skills to kickstart your career, with the prospect of progressing into a Coordinator role with us. Plus, you'll have an internal buddy to support you and help you settle in throughout your internship.
You’ll be eligible for many of our benefits including:
· 25 days annual leave per year, plus an additional “Day for You”, (pro rata for part-time or any period less than 1 year) which increases by a day each year after 2 years’ service up to a maximum annual leave entitlement of 30 days per year
· Opportunity to take a 6-week sabbatical after 3 years of service
· The Trust’s contributory pension scheme after three months – The charity will match your employee contribution up to 7%
· All travel expenses covered over and above your regular commute to and from work. Any extra travel for work purposes will be reimbursed.
· Access to Workplace Options EAP (a provider of employee support services)
· Opportunity to Work from Home
· Opportunity to take part in the wider team’s wellbeing and social activities
· A supportive Training and Development policy which encourages colleagues to develop as professionals and achieve relevant qualifications (e.g. CIOF’s Certificate in Fundraising).
How to Apply
If you are passionate about improving the life chances of young people, especially those facing disadvantage and exclusion, we'd love to hear from you! Please complete the application form and include a supporting statement (max. 500 words) explaining why you're interested in this role and how you meet the person specification.
Previous applicants need not apply. CV's alone are not considered a full application and si will not be considered.
Closing date: 25th July 2025. However, we reserve the right to close recruitment for these roles ahead of the deadline once we reach a suitable number of applications. We may also interview candidates as we receive suitable applications and close the application deadline earlier if a successful candidate is found.
A second interview may also be required.
You can access the Application Form, Job Description and Person Specification for this role using the linked document on this site.
The client requests no contact from agencies or media sales.
Finance and Grant Controller
Contract: Permanent, Full Time, 35 hours per week.
Location: London, United Kingdom
UK hybrid working – a minimum of 40 % of working time is spent face‑to‑face (London office, external meetings or travel).
60/40 hybrid working at WaterAid means roughly three days wherever you work best and two days together in person.
Salary: £48,867- £51,439 per year with excellent benefits
Change starts with water. Change starts with you.
Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future.
About WaterAid:
We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen.
About the team:
The Finance and Grant Controller role is part of the central finance team and sits within the Management Accounting function which provides our country programmes and the region offices with professional and technical finance leadership for WaterAid UK’s international work. The role will work closely with the Project Delivery Lead and the Monitoring and Learning Coordinator for the Multi-country Urban Water Project.
About the role:
The Finance and Grant Controller will manage all financial aspects of WaterAid’s Multi-country Urban Water Project, ensuring rigorous financial oversight, compliance with donor requirements, and alignment with organisational financial policies. This is a bold initiative aiming to raise $40 million and reach two million people with clean water in urban areas across six anchor countries: Colombia, Nigeria, Rwanda, Mozambique, Bangladesh, and Cambodia.
In this role, you will:
1. Financial Monitoring and Reporting
- Prepare and review all financial reports in line with specific contract requirements and deadlines
- Monitor project budgets, tracking actual expenditures against budget allocations and flagging variances to the project team
- Monitor movement in exchange rates and local currency budget variations
2. Budget and Forecasting Development & Grant Support
- Assist program staff in preparing detailed budgets in each country project
- Deliver regular reforecasts, ensuring realistic timing of spend
- Conduct cost allocations and ensure appropriate coding of expenses
3. Compliance and Controls
- Review contracts and grant agreements to identify financial requirements, restrictions, and deliverables
- Ensure financial activities comply with contractual terms, organisational policies, and legal and regulatory requirements, including guiding eligible costs, procurement, and financial compliance to programme teams
- Support related audits, ensuring all necessary documentation is available and compliant
4. Finance Business Partner
- Collaborate closely with programme lead, providing consolidated financial reporting, financial insights and supporting decision-making.
- Coordinate timely reporting to cross-federation leadership teams from multiple country programmes
- Advise on reallocation of budget if required to meet programme delivery targets
Requirements
To be successful, you will need:
Technical Qualifications and Skills
- Professional accounting qualification (ACA, ACCA, CIMA, CIPFA)
- Experience in the use of SUN, or a similar multi-dimensional accounting system.
- Experience in managing programme or project finance funded by institutional donors ( e.g. USAID, FCDO or other reputable organisation)
- Excellent Microsoft Excel skill
- Working knowledge of Business Intelligence tools such as Power BI
- Knowledge and experience of donor fund management in an international context
- Experience of financial planning, budgeting, and forecasting of projects
- Ability to analyse financial data and provide insightful narrative for range of audiences
- Finance Business Partnering experience with senior stakeholders
Desirable skills
- Proven ability to work effectively with staff at different levels and from different cultural backgrounds including experience of coaching or training
- Knowledge of development issues and the sector, preferably gained in an International Development Organisation
- Knowledge of French or Portuguese will be an advantage
Closing date: Applications close 12:00 PM UK time on 11th August 2025.
How to apply: Click Apply to complete the pre-screening questions and upload your CV and cover letter.
Can I use Artificial Intelligence (AI) technology in my application?
At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.
Pre‑employment screening
To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to local law and WaterAid’s Safer Recruitment policy. All UK based roles require a basic Disclosure and Barring Service (DBS) check.
Benefits
- 36 days’ holiday (including 8 Bank Holidays)
- Option to buy an extra 5 days’ annual leave
- Employer pension contribution up to 10 %
- Flexible and hybrid working arrangements
- Season ticket loan
- Free annual eye tests
- ‘Give as you Earn’ charitable giving scheme
- Enhanced parental leave (maternity, adoption/surrogacy, shared parental and paternity)
- Sabbaticals
- One paid volunteer day each year
Our Global Commitment:
Our people promise
We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to be a place where people feel safe and able to contribute their voice and truly live our values.
Equal Opportunities
We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation.
Safeguarding
We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks).
Together, we’ll change the world through water.
Join us and be part of the change !
Our vision is a world where everyone, everywhere has sustainable and safe water, sanitation and hygiene.





At the Royal British Legion we’re looking for a passionate and skilled marketing manager to join our Fundraising Directorate and lead a talented team driving supporter acquisition as our Senior Supporter Acquisition Manager. This is a unique opportunity to shape the future of our fundraising efforts and play a vital role in supporting the Armed Forces community.
The Supporter Acquisition team is responsible for attracting new supporters through a wide range of appeals, products, and marketing channels. We’re looking for someone with a strong background in multi-channel marketing campaign management, ideally within the charity or not-for-profit sector, who can bring strategic insight, creativity and drive to enhance our programmes.
In this role, you’ll lead an experienced team of two managers and two co-ordinators, as well as relationships with key suppliers. The marketing programmes include face-to-face fundraising (from stands in retail space or expos/outdoor events and door-to-door), DRTV advertising, print campaigns, payroll giving and 3rd party marketing. You will also oversee development projects that may involve digital fundraising initiatives. A standout aspect of the role is leading in the creation of advertising for the Poppy Appeal—the nation’s largest and most iconic charity appeal.
As a seasoned senior marketing professional, you’ll hit the ground running, leading your team to deliver and optimise marketing plans while helping to shape acquisition strategies and inform supply needs. You’ll lead by example, providing confident leadership, coaching, and motivation to your team, and working collaboratively to ensure supporter acquisition campaigns are effective and aligned with strategic goals.
You’ll be comfortable with complexity, diving into the detail of a wide and varied portfolio of appeals and products. From campaign planning and performance tracking to systems, budgeting, and KPIs—you’ll bring a strong grasp of operational delivery as well as strategic oversight and the ability to confidently navigating challenges.
The Royal British Legion holds a special place in the hearts and minds of generations of people in society. As the largest military charity in the UK and home of the extraordinary Poppy Appeal it has provided support to members of the Armed Forces community for over 100 years. Our mission remains vital today as we assist veterans, serving personnel, and their families with increasingly complex needs.
You will be contracted to our London, Haig House, Hub with a minimum expectation of two days per week working in person at the Hub and flexibility for working remotely/at home when not on site
Employee benefits include -
- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Generous pension contributions, with Employer contributions ranging from 6% to 14%
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!
For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role. Interested candidates are encouraged to apply as soon as possible.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Mary’s Meals is a global movement supported by people from all walks of life and we are focused on one goal – that every child receives a nutritious daily meal in their place of education. We are currently reaching over 2.6 million children every school day, across 16 countries.
We are recruiting for a dynamic, visionary leader to join us as Director of Strategic Initiatives – a vital role in helping us grow our global movement. Reporting to our Chief Growth Officer, you’ll lead a talented team responsible for designing and delivering bold new strategies to increase revenue and build long-term, sustainable income growth and grow the strength of our National Affiliate network.
You will:
- Drive a programme of high-impact, global initiatives, from new fundraising products and digital solutions to youth and faith engagement strategies.
- Provide expert support and coaching to Executive Directors leading National Affiliates across the world.
- Guide strategic planning and change programmes with measurable outcomes, clear delivery plans and a deep focus on stewardship.
- Lead and inspire a high-performing team of specialists focused on audience insights, product development and market expansion.
- Collaborate closely with senior leadership across our global family to ensure alignment, shared learning and sustainable growth.
- Support the development of effective governance, technology and safeguarding practices across affiliates.
- Act as a trusted advisor to the MMI Executive Leadership Team and contribute regularly at the highest levels of decision-making.
About you:
You will bring significant senior-level experience in strategy, programme leadership, and/or business development – ideally in a global or multi-entity context within the charity sector.
- A strong track record of driving income growth and leading successful change initiatives.
- Experience working across cultures, with the ability to influence, inspire and build trust in diverse settings.
- A sharp focus on what works in fundraising, product innovation and audience engagement – particularly in the context of international development.
- Experience collaborating closely with technology teams to deliver digital and tech-enabled solutions.
- Proven leadership and coaching experience, with the ability to build high-performing teams and work with autonomy, agility and purpose.
Most of all, you’ll be motivated by our mission and ready to play a key role in helping us reach the next child waiting for Mary’s Meals.
About us:
We believe in the innate goodness of people, respect the dignity of every human being and family life and believe in good stewardship of the resources entrusted to us. In line with our values, Mary’s Meals is fully committed to a culture of safeguarding. Mary’s Meals is committed to preventing any type of unwanted behaviour at work and we expect all the Mary's Meals family to share this commitment and work in the best interest of the communities we serve. Our safe recruitment practices ensure that only those that are committed to our high standards join our movement.
Salary advertised is for UK based candidates, our salary philosophy ensures consistency across locations where Mary’s Meals operates, please reach out for more information on salary & benefits if you are based outside the UK.
To apply:
If you are inspired to join our movement and our vision, mission and values resonate with you, we would love to hear from you. To apply, please click below to send your CV and a short covering note (no more than 1 page) telling us why you are a great fit for this role and why you would like to work for Mary’s Meals International.
Our vision is that every child receives one daily meal in their place of education.
The client requests no contact from agencies or media sales.
CRM Product Manager
Contract type: Permanent – 35 hours per week
Location: London, United Kingdom.
UK hybrid working – a minimum of 40 % of working time is spent face-to-face (London office, external meetings or travel).
60/40 hybrid working at WaterAid means roughly three days wherever you work best and two days together in person.
Salary: £57,415 - £60,436 per year with excellent benefits
Change starts with water. Change starts with you.
Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future.
About WaterAid
We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen.
About the team
The CRM Product Team at WaterAid UK drives data-led fundraising and campaigning by collaborating across departments to ensure our Dynamics365 CRM system meets business needs.
About the role
As our CRM Product Manager, you will define and deliver a visionary CRM strategy that empowers WaterAid’s fundraising success, working closely with technical teams, fundraising stakeholders, and global partners to drive sustainable change.
In this role, you will:
- Set and lead the CRM vision for WaterAid UK and work with international colleagues on a global CRM strategy.
- Define and own the CRM roadmap, aligning it with strategic priorities and ensuring a well-managed product backlog and measurable outcomes.
- Lead and develop the CRM Product team, fostering a high-performing culture and delivering a best-in-class platform for fundraising operations.
- Act as a trusted advisor, championing CRM benefits and ensuring the platform supports income growth across key fundraising channels.
- Champion WaterAid’s commitment to equity, inclusion and safeguarding.
Requirements
To be successful, you will need:
- Proven experience with Microsoft Dynamics or other enterprise CRM platforms, and a clear understanding of how CRM drives fundraising strategy.
- Strong business and systems analysis skills, including the ability to write effective user stories and translate requirements into actionable solutions.
- Demonstrated ability to lead and motivate teams through technology transformation, with experience in stakeholder management and navigating change.
- Excellent communication and negotiation skills, with the ability to work across diverse cultures and manage supplier relationships and budgets effectively.
Although not essential, we’d prefer you to have:
- Knowledge of fundraising-specific CRM services such as GiftAid, Direct Debits, BACs, event and supporter management.
- Experience with extract, transform and load (ETL) processes, particularly handling large batch data operations.
- Hands-on experience developing solutions within Microsoft Dynamics CRM.
Closing date: Applications close 12:00pm UK time on the 25th of July. Interviews are expected to take place 04 of August 2025.
How to apply: Click Apply to complete the pre-screening questions and upload your CV and cover letter.
Can I use Artificial Intelligence (AI) technology in my application? At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.
Preemployment screening : To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. All preemployment checks will be carried out according to local law and WaterAid’s Safer Recruitment policy. All UK based roles require a basic Disclosure and Barring Service (DBS) check.
Our benefits:
- 36 days’ holiday (including 8 Bank Holidays)
- Option to buy an extra 5 days’ annual leave
- Employer pension contribution up to 10 %
- Flexible and hybridworking arrangements
- Season ticket loan
- Free annual eye tests
- Give As You Earn charitable giving scheme
- Enhanced parental leave (maternity, adoption/surrogacy, shared parental and paternity)
- Sabbaticals
- One paid volunteer day each year
Our global commitment:
Our People Promise – We work with passion and focus so everyone, everywhere can access clean water, decent toilets and good hygiene. WaterAid is a place of purpose, wellbeing and shared responsibility where all voices are valued.
Equal opportunities – We are an equalopportunity, disabilityconfident employer. We welcome applications from people of all backgrounds, beliefs and ways of life.
Safeguarding – We have a zerotolerance approach to any form of abuse or exploitation and carry out background checks on all prospective employees.
Together, we’ll change the world through water.
Join us and be part of the change !
Our vision is a world where everyone, everywhere has sustainable and safe water, sanitation and hygiene.





Safeguarding Officer
£45,000 - £48,000 depending on experience
37.5 hours per week (Full time)
Home based with travel around the Synod and occasional Synod Office attendance when directed
Southern Synod are seeking to appoint a Safeguarding Officer. The post holder will be the main contact for the churches within Southern Synod to advise them on safeguarding children and adults at risk on a day-to-day basis, as well as providing training to a wide range of people as necessary. They will have excellent communication skills, broad experience of networking across organisations, expert knowledge of current statutory safeguarding legislation and the ability to work and travel independently.
Discretion and confidentiality is important, as is an awareness of and willingness to work with the aims, objectives, culture, challenges and Christian ethos of the United Reformed Church.
Main responsibilities:
· to be an advocate and role model for safeguarding in the Synod
· to advise and support the Synod and local Churches in safeguarding matters
· to deliver or enable safeguarding training
· to ensure that accurate records are kept, and relevant reports are completed
· to keep abreast of developments in safeguarding and maintain appropriate links
The closing date is noon Monday 11th August 2025. Interviews will be held on Tuesday 19th August 2025 at the Synod Office in Croydon.
The client requests no contact from agencies or media sales.
The Strategic Organisational Development Lead is responsible for leading the development of Battersea’s future-focused organisational capabilities - such as project and portfolio management, change management, digital and data skills, and human behaviour change - while ensuring our core frameworks for career development, leadership, and performance management remain aligned with our strategic goals.
Working closely with colleagues from Learning & Organisational Development, HR, Internal Communications, Academy and Volunteering as well as Senior Stakeholders from across the organisation, the Strategic Organisational Development Lead will play a key role in implementing our People Strategy, diagnosing associated capability needs, and designing impactful Organisational Development interventions.
A skilled collaborator and influencer, they will partner with senior leaders and stakeholders to embed best practice, build organisational capacity for change, and position Learning & Organisational Development as a centre of excellence at Battersea.
What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:
- 28 days of annual leave (plus 8 days paid public holidays) per year.
- Discounted gym memberships and cycle to work schemes.
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions - up to 10% employer contribution.
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
- Annual interest-free season ticket loans.
We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.
Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.
Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.
We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.
As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.
More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
Closing date: 21st July 2025
Interview date(s): First stage interviews: 5th August 2025. Second stage interviews: TBC
All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.
Battersea is here for every dog and cat, and has been since 1860. We believe that every dog and cat deserves the best.





The client requests no contact from agencies or media sales.