Community volunteer roles in catford, greater london

Our vision for volunteering

Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.

The difference you will make to cats and people

Without the passionate and committed teams of volunteers across Cats Protection we wouldn’t be able to help the thousands of cats and kittens each year that rely on us for help. The purpose of this role is to support the organisation with communications and administration at a local level. You’ll play an active part in the branch committee and support the branch with record keeping and planning, thus enabling more cats to be helped.

You expect us to

• Make you feel welcome, included and respected in line with our values and behaviours
• Support you in having a positive and impactful experience at Cats Protection
• Cover agreed out-of-pocket expenses in line with our Expenses Policy
• Provide you with access to learning, development and engagement opportunities

What we need from you

You’ll be:

• Disseminating relevant organisation-wide information and updates to the branch volunteers
• Supporting engagement and communication between the branch and wider organisation
• Drafting committee meeting agendas and taking and sharing meeting minutes
• Supporting the efficient running of the branch by ensuring administration processes are carried out effectively
• Supporting the administration and update of the branch annual plan 
• Sign-posting queries from members of the public
• Keeping branch records and information up to date and secure, using Cats Protection systems – training will be provided

Join FARA, a charity with over 30 years of experience and 40 charity shops across London. Our New Kings Road store is looking for a dedicated Retail Volunteer to assist us on a Thursday. By volunteering with us, you'll not only support our charitable work but also contribute to creating a positive experience for our community of customers. You'll also play a key role in ensuring that items FARA cannot sell are responsibly redirected, helping us further our commitment to a sustainable economy.

The Role:

As a volunteer, your responsibilities will include (but are not limited to):

• Assisting customers behind the till
• Assisting with the placement of merchandise on shelves
• Creating engaging displays
• Greeting and assisting customers

The Volunteer:

We’re looking for someone who:

• Has a genuine passion for volunteering
• Is friendly, approachable, and enthusiastic
• Ideally connected with the local area

What’s in it for You?

At FARA, our shops are run by welcoming, collaborative teams where everyone works together. You'll gain valuable experience, working alongside supportive colleagues who help each other develop, challenge, and celebrate each other's contributions. Full training will be provided, and we offer a positive and safe environment where you can learn and enhance your skills.

Your Time:

Our shop operates from 10:00 to 18:00, and we're looking for someone who can volunteer for a minimum of 4 hours on a Thursday. We are happy to accommodate flexible hours to fit your schedule.

If this sounds like the role for you, please click the "Apply" button.

FARA is committed to creating an inclusive environment. If you need any reasonable adjustments during the application process, please don't hesitate to let us know.

​We usually only hold new volunteer inductions at the start of each school term, we will confirm the next date once you have applied.

Action for Refugees in Lewisham works to relieve poverty and isolation amongst refugees, asylum seekers and other vulnerable migrants in Lewisham. At the Rainbow Club supplementary school we aim to help children between the ages of 4 and 11 to improve their literacy, numeracy and social skills in a friendly and supportive environment.  We need your skills and enthusiasm to assist the teacher in the delivery of a literacy and numeracy class and work with other volunteers to develop a programme of recreational activities. The Rainbow Club runs on Saturday mornings during term-time.

Your duties will include:

• Arriving punctually for the 9am briefing by the Rainbow Club Headteacher;
• Working in a team with other volunteers and teachers to deliver literacy, numeracy, arts, sport activities – this includes ensuring children remain engaged throughout the lesson and carry out set tasks as instructed by the teacher;
• Working one-to-one with specific children if and when required;
• Filing classroom work and homework in children’s individual files and keeping all materials and resources tidy and properly stored;
• Liaising with parents as and when required for example distributing leaflets and news about future meetings and events and also assisting with parents' day;
• Following the teacher’s policies on discipline and classroom management;
• Supervising the children during break times;
• Supporting the children during class trips;
• Ensuring classrooms are clean and tidy at the end of each day – this may include being part of a regular team rota;
• Providing feedback and comments to the Rainbow Club Headteacher when required.

Could you be the person who helps a young man rewrite his future?
At Trailblazers, we believe in second chances. Since 1998, we’ve been mentoring young men in prison to reduce re-offending and inspire new futures. Through a programme of 1:1 mentoring and practical support, we support men aged 18–35 during the last 6 months of their sentence and for up to 12 months after release.

In London, our services run at HMP Brixton and HMPYOI Isis, and we’re looking for volunteer mentors who can commit half a day per week to help someone change their life.

What You’ll Do

• Be a positive and empathetic role model whilst supporting someone to fulfil their potential
• Meet regularly to build a supportive, consistent relationship with a mentee for a minimum of 12 months
• Help set goals and celebrate achievements
• Support reintegration into the community, education, and employment
• Attend and participate fully in mentor training and develop an understanding of the role, responsibilities and boundaries of a volunteer mentor
• Engage with ongoing support and supervision sessions to regularly review performance within mentoring relationships
• Perform your role in line with the aims of Trailblazers, following relevant policies and procedures and reporting safeguarding concerns immediately
• Keep mentoring session notes and communicate regularly with Trailblazers staff

Mentoring sessions last around 1 hour per week, with additional time needed for travel and liaison. We ask for a 12-month commitment to ensure consistency for the mentee.

Why It Matters

The national re-offending rate is up to 55%. For those with a Trailblazers mentor, it drops to just 7%. Your time could be the turning point in someone’s life.

Who We’re Looking For

We welcome all backgrounds and skill sets, especially those with experience in:

• The criminal justice system
• Underrepresented communities (including BAME groups)

All we ask if that you are:

• Empathetic, non-judgmental and committed to social change
• Professional but relatable with strong communication skills
• Able to advocate for your mentee and help them to overcome barriers
• Comfortable using basic IT and taking guidance from staff
• Willing to travel and undertake visits for mentoring sessions on a weekly or fortnightly basis
• Committed to supporting one young man for up to a year

 Requirements

• Aged 21+
• British citizen (due to prison security checks)
• Live within 30 miles of the prison at which you want to volunteer
• Good level of fitness (prison visits may involve stairs and fast-paced movement)
• Not barred from working with vulnerable adults or children
• If you have lived experience of the criminal justice system, you must be off licence for at least 12 months and not in crisis
• You cannot volunteer at a prison where you were previously a resident

What We Offer

• Full training and ongoing support
• Out-of-pocket expenses covered
• A chance to make a real difference

Ready to be the change?
Visit our website for more information and to apply. We’d love to hear from you.

The Brompton Fountain is a children's charity working with those impacted by heart and lung conditions in Royal Brompton and Harefield hospital. Our charity provides a wide range of vital resources, services, parent/carer amenities, and accommodation. We also fund medical equipment, facilities improvements and projects outside of the NHS remit. We are currently looking for a voluntary In-Patient Services Officer to help our organisation support the children and their families on the wards of our hospitals by distributing/providing resources/services to improve the quality of their stay in our hospitals.

Of Note: This role entails interacting and seeing children who can be very sick. This is understandably very sad and can be distressing to witness. Please make sure you are able to cope with this before applying.

We would like the volunteer to help with:

• Distribution of resources to patients and families on the ward e.g care packages and food vouchers.

• Being a point of contact for families in hospital to talk to.

• Supporting in-hospital socials.

• The tea and coffee service we deliver on the wards.

• Communicating with families who may share personal stories related to the charity. Feeling comfortable and confident to speak to people about our charity and what we do.

You will be supporting our Community Lead and Children and Families Service Lead who will provide an overview of our existing processes and be there to help you every step of the way. The Brompton Fountain has a strong team of staff and volunteers who you will be working collaboratively with as a team to support the families we are in contact with.

Your input will greatly affect the patients and their families lives whilst they are staying with us. With your help we will be able to provide them with the resources they need whilst staying with us and create a strong support system for them here in the hospitals.

Criteria

We are looking for a volunteer who has:

• Is an empathetic and compassionate person who is willing to have discussions with families around topics like health issues, additional needs, and bereavement.

• Confident and proactive.

• Flexible and adaptive.

• Understands the resource constraints of a small charity and is able to work with these.

• Is willing to have an enhanced DBS check.

• Is willing to partake in safeguarding training.

• Is willing to partake in onboarding training to understand our charity and the mission in more detail.

• Must be over 18.

Location

Mostly on-site at Royal Brompton Hospital, Sydney St, London SW3 6NP. If willing and able, off-site support at community and fundraising events would be appreciated. 

Time

Due to our mission, we would greatly appreciate at least 6 weeks of your time, preferably more; working 3-7 hours one day a week. We are an understanding and flexible organisation, and would be happy to discuss options with you. 

Could you help shape Mind in Kingston’s future and support more people with mental health needs?

We’re a passionate, independent local charity working across the Royal Borough of Kingston, affiliated with national Mind. Our vision? A world where everyone experiencing a mental health problem receives the support and respect they deserve — and we won’t stop until that happens.

We’re now looking for new Trustees to help lead us forward. We’re looking for people who can:

•  Think strategically and creatively
•  Lead the organisation towards fully achieving its commitment and ambition
•  Scrutinise the impact we’re having
•  Communicate clearly and sensitively in large group discussions
•  Use independent judgement to make decisions on behalf of the organisation
•  Be committed to our mission, vision and values.

Role Highlights:

•  Time Commitment: 4–8 hours per month (meetings held online)
•  Voluntary role with expenses paid
•  Trustees receive: Induction, training, expenses, and skill-building opportunities.

The overall role of a Treasurer is to maintain an overview of the organisation’s financial affairs, ensuring its financial viability and that proper financial records and procedures are maintained. 

In addition to the general responsibilities of a trustee, duties of the Treasurer  include: 

• Overseeing, approving and presenting budgets, accounts and financial statements (including arranging for the accounts to be submitted to the accountant). 
• Being assured that the financial resources of the organisation meet its present and future needs.
• Ensuring that Mind in Kingston has appropriate reserves in line with its reserves policy.
• Ensuring that appropriate financial reports are presented to the board.
• Ensuring that appropriate accounting procedures and controls are in place.
• Liaising with any paid staff and volunteers about financial matters.
• Advising on the financial implications of Mind in Kingston’s strategic plans.
• Ensuring that the charity has an appropriate investment policy.
• Ensuring that there is no conflict between any investment held and the aims and objects of Mind in Kingston.
• Monitoring the organisation’s investment activity and ensuring it is consistent with the organisation’s policies and legal responsibilities.
• Ensuring that the accounts are prepared and disclosed in the form required by funders and the relevant statutory bodies, for example the Charity Commission and/or the Registrar of Companies.
• If external scrutiny of accounts is required, ensuring that the accounts are scrutinised in the manner required (independent examination or audit) and any recommendations are implemented.
• Keeping the board informed about its financial duties and responsibilities.
• Supporting other trustees in understanding the organisation’s financial position and decision making.
• Contributing to the fundraising strategy of the organisation and the ethical fundraising policy.
• Making a formal presentation of the accounts at the Annual General Meeting and drawing attention to important points in a coherent and easily understandable way.

Person specification

In addition to the person specification for the Treasurer should have the following qualities:

• Relevant financial management/accounting qualifications and/or experience.
• Some experience of charity finance, fundraising and pension schemes or willingness to learn.
• The skills to analyse proposals and examine their financial consequences.
• Being prepared to make unpopular recommendations to the board.
• A willingness to be available to staff for advice and enquiries on an ad hoc basis.

Volunteer Profile 

As a volunteer you will support the NIAS Wimbledon Charity shop team in day to day activities. The role will require you to be proactive, have good customer services skills and be committed to the values and standards set by the NIAS charity shops. 

Main responsibilities

The role of a NIAS charity shop volunteer is varied and covers a variety of responsibilities. The following list highlights some of the main tasks you will need to carry out day to day. These responsibilities can change depending on the needs of the shop so you will need to be adaptable in your approach to managing different tasks. 

-Customer service 

-Accepting, sorting and pricing donations of furniture, clothing and bric-a-brac

-Steaming clothes 

-Shop merchandising 

-Researching unusual or high value items 

-Operating the till

-Keep a record of furniture donations and working with delivery team to coordinate pickups and collections

-Helping with collections/deliveries/maintenance 

-Accepting phone calls and emails from donors 

-Ensuring the shop is kept tidy and clean at all times

-        Communicating the NIAS mission and charity objectives to customers who enquire

Benefits for you 

Volunteers provide vital support to our shops and the overall mission of NIAS. Whether you are looking to gain some experience or just want to enjoy your time working in a friendly environment we will support you to ensure your time as a volunteer is fun, rewarding and worthwhile. 

We offer

-Fun and friendly working environment 

-Chance to gain some new skills in retail 

-Support a charitable cause helping children in poverty gain access to better education 

-Work a part of a team of like-minded people.

Who is NIAS 

We champion our cause that research, policy and practice ought to be coordinated to produce real benefits for the poor in society. We do this by offering a platform for change-makers from all works of life to get involved in solving some of the most pressing challenges of our time in the areas of; poverty reduction, human rights, climate change and governance in Africa, through research and practical actions.

Do you have a great idea to benefit people living with MS? At the MS Society, we campaign on a range of issues like welfare, treatments, care and support that people with MS need. We want to do more locally and want to support your ideas on making change happen. Together we can do more.

Perhaps you’ve spotted there are no blue badge spaces at your local supermarket? Or maybe your neighbourhood has no kerbs easy for wheelchairs to use? In this volunteer role, you’ll help drive change for people with MS in your community and develop your networking and influencing skills along the way.

As a campaigner you’ll bring your own ideas, local knowledge and personal experience to your campaigns. You’ll make decisions about your own campaign activities and collaborate with other campaigners in your area.

This role is flexible and aims to fit around you. Time commitments for this role may vary depending on your activities and the campaigning you’d like to do. This is an ongoing role.

Apply 

1. Read through the role description carefully (available via file attached on the right hand side)

2. Apply online, and have a welcome chat with your support staff member

Join FARA, a charity with over 30 years of experience and 40 charity shops across London. Our New Kings Road store is looking for a dedicated Retail Volunteer to assist us on a Thursday. By volunteering with us, you'll not only support our charitable work but also contribute to creating a positive experience for our community of customers. You'll also play a key role in ensuring that items FARA cannot sell are responsibly redirected, helping us further our commitment to a sustainable economy.

The Role:

As a volunteer, your responsibilities will include (but are not limited to):

• Assisting customers behind the till
• Assisting with the placement of merchandise on shelves
• Creating engaging displays
• Greeting and assisting customers

The Volunteer:

We’re looking for someone who:

• Has a genuine passion for volunteering
• Is friendly, approachable, and enthusiastic
• Ideally connected with the local area

What’s in it for You?

At FARA, our shops are run by welcoming, collaborative teams where everyone works together. You'll gain valuable experience, working alongside supportive colleagues who help each other develop, challenge, and celebrate each other's contributions. Full training will be provided, and we offer a positive and safe environment where you can learn and enhance your skills.

Your Time:

Our shop operates from 10:00 to 18:00, and we're looking for someone who can volunteer for a minimum of 4 hours on a Thursday. We are happy to accommodate flexible hours to fit your schedule.

If this sounds like the role for you, please click the "Apply" button.

FARA is committed to creating an inclusive environment. If you need any reasonable adjustments during the application process, please don't hesitate to let us know.

Hours: Variable – depending on individual circumstances and what people can do

Location: Variable – we are looking to extend our reach of peer support walks throughout Yorkshire

Main Tasks:

We appreciate any volunteering help that you can offer YBTC and want to make sure that our

volunteers have a positive experience with us. We pledge to support you as much as we can.

We want to ensure that volunteering with us does not feel too daunting, so the exact tasks might

vary depending on your circumstances. However, some typical tasks may include:

· Support our regular wellbeing/peer support walks

· Welcome participants and help them feel comfortable, fostering a friendly and inclusive atmosphere

· Encourage conversations among participants, offering a listening ear

· Be attentive to the well-being of all participants during the walk

· Offer information on YBTC services

· Attending occasional training sessions or volunteer meetings organised by YBTC

We are looking for people who are:

· Are warm and non-judgemental

· Reliability – are punctual and committed to scheduled walks

· Collaborative mindset to work effectively with staff and volunteers

· Basic physical fitness to complete the walks, awareness of the needs of participants with

different mobility/health conditions

We can offer you the following:

· Full induction and ongoing training

· Ongoing support and supervision in your role

· Opportunity to learn new skills and meet new people

· The satisfaction of making a positive impact on those affected by brain tumours

Background

Founded in 2003 and originally named Andrea’s Gift and later Brain Tumour Research and Support

Across Yorkshire, Yorkshire’s Brain Tumour Charity (YBTC) is Yorkshire and Humber’s leading

brain tumour charity. Offering practical, financial and emotional support to both adult and child

brain tumour patients, together with their families.

We fund brain tumour research in Yorkshire; we hope this research, dedicated to identifying new

approaches to the discovery and treatment of brain tumours will improve outcomes for patients.

At YBTC we are a small team who are growing to meet the needs of those affected by a brain

tumour in Yorkshire. Around 15 new cases of primary brain tumours are diagnosed in the region

every week.

Our charity values are: Integrity, Compassion, Community & Ambition.

Our Vision/Mission

To improve the lives of people impacted by a brain tumour in Yorkshire through local support and research.

Who are we?

We are Buttons & Bubbles CIC. We are dedicated to increasing inclusion and representation across society for disabled families.

What are we looking for?

We are looking for volunteers to help to create some backdrops (that fold down small please, storage is an issue!) that we can use at our events and interactive workshops. Our workshop and safe bubble is all about creating an imaginative world and we want to make the experience as immersive as possible for families. We have already created a magical world called Bubble World and now we want to bring it to life.

Who are we looking for?

• Somebody who is fun loving
• Creative
• Artistic
• Collaborative

What do we expect?

• Must be willing to undertake our training programme which will be done virtually and at a time to suit you.
• Have a basic DBS check (preferably be on the update system)
• Sign our volunteer contract. (If you disagree with anything in it please do discuss it with us and we will be happy to have a conversation and make small changes if appropriate).
• A positive attitude to disability and illness. We are happy to answe questions on this.

Interested?

Email us and lets chat. 

This is an exciting opportunity to join a charity at the very start and to make a difference in shaping how we move forward.

Living Reasons – What we are planning, who we are and where we are now:

What is the plan?

The person who is starting the charity up is autistic, has ADHD, CPTSD and also multiple physical conditions that effect daily life and is part of the LGBTQ+ community and has faced a lot of issues in life because of these things.

Living Reasons is being created to fix what we think is a challenging situation that is getting harder to achieve every week, month and year in the current economic, political, environmental and societal landscape. It is not easily defined but we hope the charity objects below will help put context to what we want to achieve, what we can say is that below are the issues we are trying to address, how we do this will change as quickly as society does, but the issues we want to tackle are these:

1) Outdated and damaging employment practices

2) Accessibility to services

3) Limited employment, training and education opportunities

4) Lack of support during times of crisis or need

5) Lack of equity and agency for many people in society

6) Institutional discrimination that is not challenged

7) Abuse of the legal system at all levels

8) Abuse of power in government bodies

9) Poor access to healthcare

10)  Unequal treatment of many people in society by large corporations

11)  Assumptions made by wider society based on incorrect, outdated or discriminatory rhetoric that is used in daily life

12)  Outdated company engagement with the public

13)  Lack of support that is not talked about and not being addressed

Who are we?

Well, it is a small operation at this point, there are three people that are working to set up the charity, but we are all neurodivergent and have disabling aspects to our lives and experienced lack of opportunity or presumed ideas based on others perception of us. We are just people who care in reality and want to make a true change in society for everyone we work with.

Where are we now?

We are ready to become a CIO; we want to go straight to a fully incorporated charity so that we are able gain the most support as possible and open up opportunities for growth from day one as well as ensure people know they can trust us.

We need 3 trustees to start and understandably, two of us don’t want to be trustees due to personal reasons, so we need at least another two, maybe more, trustees to start up. That is hopefully where you come in!

We have our governing document, and we are still completing the further documents we want to launch with. We hope that new trustees will add to the plan and bring fresh ways of us working and how communicate the message of the charity.

The charity objects

· To promote social inclusion for the public benefit by preventing people from becoming socially excluded, relieving the needs of those people who are socially excluded and assisting them to integrate into society.

For the purpose of this clause ‘socially excluded’ means being excluded from society, or parts of society, as a result of one or more of the following factors: unemployment; financial hardship; youth or old age; ill health (physical or mental); substance abuse or dependency including alcohol and drugs; discrimination on the grounds of sex, race, disability, ethnic origin, religion, belief, creed, sexual orientation or gender re-assignment; poor educational or skills attainment; relationship and family breakdown; poor housing (that is housing that does not meet basic habitable standards; crime (either as a victim of crime or as an offender rehabilitating into society).

· The relief of financial hardship, either generally or individually, of people living in England and Wales by making grants of money for providing or paying for items, services or facilities

· The promotion of equality and diversity for the public benefit by conducting or commissioning research on equality and diversity issues and publishing the results to the public; advancing education and raising awareness in equality and diversity and promoting activities to foster understanding between people from diverse backgrounds.

Our Living Values -

Creativity

1) Imaginative Development (Individual)

2) Instilled Collaboration (Internal)

3) Changing The Status Quo (External)

Prospectivity

1) What Can You Do (Individual)

2) What Can We Do (Internal)

3) What Can They Do (External)

Revolutionary 

1) Inspire With Confidence (Individual)

2) Boundaryless Innovation (Internal)

3) Challenge Traditions (External)

Attentivity

1) Analyse and Redesign (Individual)

2) Rebel and Reform (Internal)

3) Enquire and Reimagine (External)

So, who are we looking for?

The answer to this is complex. What we are looking for in a trustee is someone who is passionate about creating equity for everyone while sustaining equality, someone that has lived experiences that would mean they can relate to the objects of the charity, whether that be personally, as a support for someone that does or has struggled to be given equity in society or someone that works or has worked in an industry that has played a part in restricting others in society and want that to make real change.

We think this covers a large number of people.

The role of trustee in Living Reasons will always be a remote role, meetings will be held online as standard as we would like to have trustees that are from all areas of the UK and that anyone can be a trustee, regardless of any accessibility requirements.

Additionally, to the personal experiences, the below are also necessary for all trustees of all charities:

1) Must not have an unspent conviction

2) Must not be barred from working with children or vulnerable adults

3) Must not be in undischarged bankruptcy, or other debt management programme

4) Must not be barred from being a trustee or company director

The requirements of skills and understanding of the undertaking of trusteeship with Living Reasons:

1) Being a trustee comes with requirements and responsibilities in terms of acting in the best interest of the charity at all times in line with the law and the charity’s governing document, which will be supplied to all trustees before agreeing to be a trustee and will be discussed with any person selected to be a trustee before they agree to be a trustee.

2) An understanding of financial information is required, this is to ensure that financial reports are assessed correctly and that any anomalies are highlighted, this does not mean you need to have in depth accounting or finance experience by any means, but it is important that you are able to analyse financial reports and risk as they arise.

3) Specific to Living Reasons, you will need to be someone that thinks creatively and is not scared of challenging traditions and pre-existing ideas and open to hear from a wide audience to make informed but innovative changes that are sustainable, realistic but also dynamic and challenging the current societal norms.

Are you looking for a way to give back to your community? We are seeking organised, compassionate individuals to be the welcoming heart of our Hub. If you have a friendly smile, are well orgabnised and are looking for a reception based role, this could be for you.

BACKGROUND:

• The Cardinal Hume Centre works to prevent and tackle youth and family homelessness, we: 
• Provide a home to 39 young people
• Offer support to local children and families at risk
• Help families keep or find a stable home and manage their money
• Mentor people to find work or training
• Help people secure their legal right to remain in the UK and access homes, work and benefits.

Last year we helped over 1200 people including nearly 600 families and 230 children and young people.  Our aim is to tackle homelessness, poor housing and poverty at a young age and break its cycle into later life.  We want to see the value in each individual and nurture potential, helping young people and families to thrive.

The Centre prides itself on its welcome and person-centred approach. It recognises each individual is different, often with complex needs and so our response must be multi-layered. We therefore have six principal services: residential services for homeless young people; family support; housing and welfare rights advice; employment support; learning; and immigration advice and advocacy. 

OUR PEOPLE - We believe each person matters: 

Our clients guide everything we do. We’re here to help children, families and young people experiencing or at risk of homelessness, or clients who have urgent needs that can be met at the Centre and not elsewhere. 

We seek to develop trusting relationships with our clients. We rely on them to help us improve and develop our services, so we include them wherever possible in our work. 

Our staff and volunteers: 
Our staff and volunteers are diverse in their backgrounds, and their skills and experience. Many have lived experience of the challenges our clients face. We are proud of our warm welcome and our team’s commitment to support people facing disadvantage to escape the cycle of poverty and homelessness. 

The HUB on Medway Street is the main entrance for clients who wish to access the services on offer.  Staff in the Hub can provide level 1 advice on housing and welfare rights and for more complex cases, can refer clients to one of our other services, such as housing, welfare rights, immigration, employment and learning, and family services. 

Summary of Role.

You will be supporting a team that is helping people from the local community, who are vulnerable and facing disadvantage, including; homeless young people, people living in insecure accommodation or at risk of losing their housing, low-income families with young children, unemployed people, refugees and migrants. (further details below)

Your presence supports the smooth running of the Centre and increases the team’s capacity to see and help more people.

This role is in the heart of the organisation where you will meet people of all backgrounds and learn how a community organisation responds to local need.

What will you be doing?

• Answering the intercom and buzzing clients in when they arrive
• Welcoming clients to the Centre, signing them in and out of the building calling the staff member to tell them that their client has arrived
• Registering new clients and booking an appointment with the Assessment team
• Assisting with the collection and distribution of client mail
• Administrative support to services, such as, photocopying or scanning documents for service teams and emailing them to relevant staff member
• Printing off and posting out letters to clients
• Possibility of assisting with benefit claims/forms

Other tasks that can be undertaken during quieter periods:

• Assisting clients and staff with phone calls if volunteer speaks a needed language

What are we looking for?

• You will be a confident and patient person with a professional and friendly manner and able to remain calm under pressure
• Some experience of customer service or dealing with a diverse range of people desirable
• Good listening skills
• An ability to communicate well and with confidence when handling enquiries
• Some IT skills useful
• A non-judgemental attitude towards people’s problems in their lives

What is the time commitment?

We are seeking someone for one day a week on a Thursday or Friday from 9.30am to 3pm, with an hour lunch break at 1pm. We are looking for a commitment of 6 months, which sounds like a long time, but there’s lots to learn and volunteers find this goes very quickly! 

How will you be supported?

You will be supported by the Advice and Assessment team  

You will be offered regular supervision and a staff member will be present in the Hub whilst you are on duty

You will be reimbursed for reasonable and agreed ‘out of pocket’ expenses such as travel and contribution to lunch up to £6.

Recruitment Procedure

Apply> Informal interview> Reference and DBS checks> Trial period