Community volunteer roles in elmbridge, surrey

Across the UK, our 270 local groups play a vital part in supporting people affected by MS. They provide sense of belonging, unity and friendship. And they deliver services and support for their local MS community.

We are looking to recruit a Support Volunteer for the Wandworth Group. As our local group Support Volunteer you’ll help people affected by MS find information about local and national services. That could be helping someone access local information about the care or benefits they need or giving them a hand with a grant application. See a video about one of our Support Volunteers here.

In this role you’ll be able to develop your listening and communication skills, as well as your knowledge of local services. Most importantly you’ll help people affected by MS to access the help they need.

Time commitment

We estimate this role will need around 2 hours a week. Our roles are flexible and aim to fit around you. Time commitments for this role may vary depending on your activities. This is an ongoing role.

This is a great opportunity to gain experience within a large charity and develop your existing skills and learn new ones. We need you to get involved and help make positive changes to the lives of people affected by MS.

About you

You’ll have an interest in the MS Society and the work that we do, as well as the enthusiasm to represent both us and our values locally. You will understand the needs of people affected by MS in your area and be sympathetic to the needs and motivations of volunteers. You’ll be confident using Microsoft Office, the internet and email. You’ll be able to apply disability, equality and inclusion practices and understand and apply our risk management system. Ideally you’ll understand the local area and organisations that provide local services.

You will be reliable and easy to contact and you need to live in or near the local area the group to carry out this role.

Apply 

1. Read through the role description carefully

2. Please apply online

The MS Society is committed to promoting diversity. We can only offer roles to over 18s.

OVERALL PURPOSE OF ROLE

MAIN ACTIVITIES AND RESPONSIBILITIES

Using the voluntary working practices, policies, procedures and values set by Alex TLC, work with paid staff to ensure the charity shop business is run accordingly.

Work to the high standards expected at all Alex TLC shop premises according to the requests of the Shop Manager.

Work as a team member, taking full responsibility for all shop duties undertaken.

Participate in all training and legislative checks required by Alex TLC, statutory and specific to role.

CUSTOMER RESPONSIBILITIES (INTERNAL & EXTERNAL)

Maintain excellent levels of customer service (remembering customer service extends to colleagues and service providers, as well as customers), going above and beyond where possible.

TECHNICAL RESPONSIBILITIES

Expert knowledge of the safe and correct use of all equipment used in the day to day running of the charity shop, for example the till, steamer, pricing equipment. Training is provided.

OTHER FEATURES OF JOB

Hours of work are according to those agreed between yourself and the Shop Manager.

Opportunity for paid employment in our charity shops.

Opportunity to attend the Alex TLC Community Weekend and meet sufferers of leukodystrophy and their families. Volunteers assist in the running of activities during the Weekend and attend the social events included.

LOCATION

South East London Alex TLC charity shop premises.

PERSON SPECIFICATION

EDUCATION, QUALIFICATIONS AND TRAINING

DESIRABLE:

· GCSE, ‘O’ Level or equivalent Mathematics and English Language

· customer service

EXPERIENCE

DESIRABLE:

· Willingness to learn about leukodystrophy and the challenges our beneficiairies face

· charity shop or other retail

WORK BASED COMPETENCIES

DESIRABLE:

· Good customer service skills

· Good telephone skills

· Good writing skill

· Good numerical ability

· Good organisational ability

· Flair for display

· Computer literacy

BEHAVIOURAL COMPETENCIES

ESSENTIAL:

· Motivated

· Honest

· Committed

· Ability to work in a team

DESIRABLE:

· Enthusiastic

· Articulate

· Calm under pressure

· Methodical

· Resourceful

· Commercial acumen

We are only able to accept applications from UK residents.

Could you be our New Charity Trustee? We are seeking to recruit a new Trustee to our Board who is passionate about ensuring inclusion for all young people with additional needs and disabilities.

Every year, Me2 Club matches over 130 children who have additional needs or disabilities with committed and passionate volunteers to help them attend and take part in mainstream leisure activities. We tackle the impact of exclusion and social isolation experienced by children and young people and help build their confidence, self-esteem and independence. 

As a member of the Board of Trustees you will be jointly responsible for the legal, effective and safe running of Me2 Club. Working with other Trustees and the Chief Executive Officer you will provide strategic leadership to a growing and ambitious charity. As one of our ‘guardians of purpose’ you’ll make sure that all our decisions put the needs of children and their families first. 

You’ll attend and contribute at regular Board meetings and have the opportunity to get involved in charitable activities from fundraising to meeting beneficiaries at family events. 

As one of our ‘guardians of purpose’ you’ll make sure that all our decisions put the needs of children and their families first, and ensure the legal, effective, and safe running of Me2 Club along with the other Trustees and Chief Executive Officer.

We would particularly welcome applications from Parent/Carers with lived experience of caring for a child with additional needs. Take a look at our Vacancy page to find out how you could join our Board and make a difference to the lives of local families. 

Family for Every Child, est. 2014, is a unique and innovative model of collaboration. We seek Trustees ready to do things differently and challenge conventional approaches to social impact across 51 local organisations in 40 countries.

What will you be doing?

You would be joining our International Board at an exciting time, as we implement our new strategy, build on our campaigns and broaden our advocacy to mobilise greater support and achieve change. Our vision is a world in which children and families everywhere have access to the support they need to survive and thrive. Our mission is to make that happen through research, knowledge exchange, campaigning and humanitarian responses. Our model is based on local leadership at all levels and we are committed to a journey to decolonise the way we work. We are registered as a charity under the Charity Commission for England and Wales and have two subsidiaries registered in New Zealand and in the US. 

Our Board is unique in comprising Trustees from national member CSOs alongside co-opted Trustees. Our Board receives guidance on strategy from our General Assembly made up of all our members. This means that our Board and governance processes are truly representative of our democratic principles. 

What are we looking for?

Our Board is unique in comprising Trustees from national member CSOs alongside co-opted Trustees. Our Board receives guidance on strategy from our General Assembly made up of all our members. This means that our Board and governance processes are truly representative of our democratic principles. 

We are looking for a Trustee bringing experience of two or more of these key capabilities : 

• High level networking for fundraising or policy change
• Digital strategy/innovation
• Income Generation
• Global advocacy
• Global employment
• Legal 

Experience in complying with the Charity Commission for England and Wales or similar bodies’ regulations is desirable.

We welcome responses from individuals who perform best in agile environments, bringing curiosity and connections to enrich the Board in shaping our direction and overseeing our delivery of impact. Your experience and connections will be crucial in helping us sustainably grow our network of supporters and funders to future proof Family For Every Child’s voice for children.

All Trustees need to have the following: 

• Passion for delivering social change for families and children 
• Willing to bring disruptive thinking and challenge to discussions.
• Committed to decolonising international development and instead achieving democratic, equitable collaboration.
• Understanding of the legal duties, responsibilities and liabilities of Trustees of a UK charity. 
• Acceptance of these duties, responsibilities and liabilities, and a commitment to operate within them.
• Interest in local and/or international not for profit sectors
• Good independent judgement and the ability to operate at a strategic level
• An ability and willingness to work as a part of a team and to support the staff team.
• Understanding and empathy with Family for Every Child’s vision, mission, values and beliefs. 

Desirable, but not essential requirements: 

• We especially welcome those whose own lived experience resonates with our Vision and Mission.
• We are looking for individuals who can connect us with people who will help us take forward our mission be that policy makers, donors, or strategic partners, as we look to grow both our impact and our reach.
• Experience of working with a Board. 

What difference will you make?

As local practitioners, we provide direct support every day to children and families in our communities, based on our frontline knowledge of the changes that are needed. We are committed to local leaders being in the driving seat, influencing policy and practice at local, national, regional, and international levels. 

• As an alliance - we use this local insight to inform research, practice exchange, campaigning and humanitarian responses. These lead to change nationally, regionally and globally. 
• Research - we gather and analyse evidence to discover and develop better ways to help children and families to live well. 
• Knowledge exchange - we maximise the reach of solutions that have been shown to work so they can be used to support even more children and families. 
• Campaigning - we influence and inspire others to take action for children and families worldwide. For more information about our work and our members, please visit our website
• Digital Impact - we have embraced the opportunities with digital technology to achieve greater reach and impact. Our digital platform Changemakers for Children is the largest online collaborative space for practitioners working on child wellbeing with over 4,000 users. Our Virtual Gallery is a powerful tool for children and young people to share their perspectives and call for change.

Before you apply

We welcome applications from everyone, regardless of age, gender, ethnicity, sexual orientation, faith or disability. Family’s Board is international, we wish to continue to strengthen representation of different cultures and world views. We are hoping to appoint a Trustee who will enrich our Governance and progress impact by bringing different perspectives and experiences,  reflecting our global alliance. 

If you believe this is an opportunity you can commit your time to fulfil and enjoy the challenge of our embracing our innovation in social impact please provide a cover letter detailing why you are interested in this role and your relevant experience. Please apply through Reach in the first instance.

Across the UK, our 270 local groups play a vital part in supporting people affected by MS. They provide sense of belonging, unity and friendship. And they deliver services and support for their local MS community.

We are looking to recruit a Support Volunteer for the Lambeth and Southwark Group. As our local group Support Volunteer you’ll help people affected by MS find information about local and national services. That could be helping someone access local information about the care or benefits they need or giving them a hand with a grant application. See a video about one of our Support Volunteers here.

In this role you’ll be able to develop your listening and communication skills, as well as your knowledge of local services. Most importantly you’ll help people affected by MS to access the help they need.

Time commitment

We estimate this role will need around 2 hours a week. Our roles are flexible and aim to fit around you. Time commitments for this role may vary depending on your activities. This is an ongoing role.

This is a great opportunity to gain experience within a large charity and develop your existing skills and learn new ones. We need you to get involved and help make positive changes to the lives of people affected by MS.

About you

You’ll have an interest in the MS Society and the work that we do, as well as the enthusiasm to represent both us and our values locally. You will understand the needs of people affected by MS in your area and be sympathetic to the needs and motivations of volunteers. You’ll be confident using Microsoft Office, the internet and email. You’ll be able to apply disability, equality and inclusion practices and understand and apply our risk management system. Ideally you’ll understand the local area and organisations that provide local services.

You will be reliable and easy to contact and you need to live in or near the local area the group to carry out this role.

Apply 

1. Read through the role description carefully

2. Please apply online

The MS Society is committed to promoting diversity. We can only offer roles to over 18s.

As an Involvement and Engagement Volunteer, you will be ensuring our clients are actively and meaningfully involved in their local service. Involving clients not only makes our services better and more sustainable but also helps the individuals develop new skills and gain confidence.

You will need to be able to build good relationship and rapport with clients, feel confident leading group activities with support from staff, and to motivate and encourage client engagement and involvement with activities or feedback sessions.

Please see all locations and the time commitments we are currently recruiting for in this role:

• Hammersmith and Fulham- Tuesday, Thursday or Fridays, 3 hours per week between 9am-5pm.

In this role, you will be supporting us with all or some of the following tasks:

• Engaging with clients and getting their feedback on how to improve the service. • Building rapport and relationships with clients and finding out more about their skills and interests • Planning and facilitating activities based on client feedback e.g. gardening, barbecues etc • Encouraging and supporting clients to participate in activities • Evaluating these activities and presenting findings to both staff and clients • Attending resident/client meetings • Empowering clients to get further involved with the local community or other involvement opportunities offered within St. Mungo’s • Adhering to St Mungo’s Policies and Procedures at all times.

Do I need to have any specific skills? • Any skills or interests that you can share with clients would be welcome • Experience of working with people with complex support needs is welcome • Ability to work on own initiative, flexibility and adaptability • Problem solving skills and a can-do attitude • A friendly personality, good interpersonal skills and enthusiasm. • An understanding of the causes of homelessness and its impact. • Genuine interest in and commitment to St Mungo’s work and client group. • An understanding of and commitment to diversity & equality. We particularly welcome applicants with lived experience.

Thank you for your interest to become a Fosterer at Cats Protection! We are looking for volunteers to foster cats and kittens in the South Ayrshire area of Scotland.

Our vision for volunteering

Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.

The difference you will make to cats and people

From elderly moggies to energic kittens, every day across the UK cats and kittens are in need of a temporary place to stay, and lots of love and TLC! We need more fosterers like you to provide a safe, temporary haven for cats and kittens and provide them with everything they need before they get their chance to land on their four paws and make a house a home.

You can expect us to

• Make you feel welcome, included and respected in line with our values and behaviours
• Support you in having a positive and impactful experience at Cats Protection
• Ensure you have all you need in place to foster the cat(s) in your care, for example equipment and food
• Cover all your foster cats’ expenses and agreed out-of-pocket expenses in line with our Expenses Policy
• Provide you with access to learning, development and engagement opportunities

What we need from you

• You must live in the South Ayrshire area of Scotland
• A stable, safe and compassionate environment in your home (separate room minimum size 3.6m squared - essential to meet UK animal welfare standards)
• Enrich the cats’ experience in care including play, exercise and appropriate handling/interaction
• A willingness to complete some training in order to provide high standards of cat welfare
• Introduce cats to prospective adopters so they can find their forever home
• You can find out more about being a Fosterer on our website

Time expectation

Our volunteer fosterers usually spend around one and a half hours per day (around 10 to 13 hours per week) in this role, but this might vary depending on the number of cats or kittens in care.

You may be just the volunteer we've been looking for!

We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats.

Our amazing team of vibrant & diverse volunteers helps us run over 600 shops. Our stores sell lots of great donated & new goods to help raise vital funds to make a real difference to disadvantaged children, young people and families across the UK.

Our retail stores are the face of our charity on the high-street and in local communities. We have loads of amazing stock donated to us every week, and this all needs to be sorted, tagged and put on the shop-floor for sale!

Making sure our shops look fantastic is another task you can get involved with. You may also be required to help out on the till too, but we will show you how that works during your time volunteering with us. We value the contribution of everyone who supports Barnardo’s.

You will be a friendly face of Barnardo’s by volunteering in one of our shops. It would be great if you could volunteer one shift a week (or even more if you want) but we’re always happy to be flexible to work around your availability.

Why we want you

Our amazing team of vibrant & diverse volunteers helps us run over 700 stores. Our stores sell lots of great donated and new goods to help raise vital funds to make a real difference to disadvantaged children, young people and families across the UK.

What you will be doing

• Work on the till processing sales and returns
• Prepare stock, including sorting, steaming and pricing
• Create stylish window displays
• Replenish stock on the shop floor
• Stock-take and other administrative tasks

The skills you need

• Friendly and helpful
• Happy to be part of an amazing team of staff and volunteers
• Enthusiastic about the work of Barnardo’s
• Flexible and willing to do a variety of the shop tasks

What's in it for you

• Have fun and meet new people
• Develop skills for your CV including confidence, teamwork and problem solving
• Make a difference to the lives of children, young people and their families
• Learning and development opportunities through our Volunteer Academy which includes access to Level 2 Qualifications and other accredited courses
• Full training and experience of working in retail as a volunteer

Location:

2 Broadway Parade, Crouch End, Greater London, N8 9DE, United Kingdom

Minimum age: 14 years

Please note: we only accept applications from those residing in the UK

Our vision for volunteering

Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.

The difference you will make to cats and people

From elderly moggies to energic kittens, every day across the UK cats and kittens are in need of a temporary place to stay, and lots of love and TLC! We need more fosterers like you to provide a safe, temporary haven for cats and kittens and provide them with everything they need before they get their chance to land on their four paws and make a house a home.

You can expect us to 

• Make you feel welcome, included and respected in line with our values and behaviours
• Support you in having a positive and impactful experience at Cats Protection
• Ensure you have all you need in place to foster the cat(s) in your care, for example equipment and food
• Cover all your foster cats’ expenses and agreed out-of-pocket expenses in line with our Expenses Policy
• Provide you with access to learning, development and engagement opportunities

What we need from you 

• A stable, safe and compassionate environment in your home or in a purpose-built pen in your garden provided by us
• Enrich the cats’ experience in care including play, exercise and appropriate handling/interaction
• A willingness to complete some training in order to provide high standards of cat welfare
• Introduce cats to prospective adopters so they can find their forever home
• You can find out more about being a Fosterer on our website

Time expectation

Our volunteer fosterers usually spend around one and a half hours per day (around 10 to 13 hours per week) in this role, but this might vary depending on the number of cats or kittens in care.

This flexible home volunteering role is worthwhile and rewarding. Make a real difference writing letters. As a Volunteer Penpal Writer you’ll be a key member of the Letterbox Team. Your letters will cheer someone up and establish a trusting, supportive relationship with a client who might be lonely or socially isolated.

What tasks can this role include (some or all of the following):

• Writing letters to clients
• Building trust and companionship with a client through correspondence. Omega befriends a variety of people including: caregivers, the lonely, isolated or people with ill-health.
• Liaising with the Letterbox Team by email or post.
• Respecting service standards, appropriate boundaries and recognising the policies and procedures that are necessary when befriending adults at risk.
• Making suggestions to help us improve the service we provide to clients and Volunteer Pen pal Writers.

This role could be for you, if you:

• Enjoy writing and receiving letters
• Are enthusiastic and self-motivated
• Associate strongly with Omega’s values and strategy
• Have knowledge or understanding about a variety of client issues including caring, feeling isolated and lonely and its impact on people and society
• Have satisfactory written and inter-personal communication skills
• Recognise the importance of confidentiality and can show this in practice
• Are committed to inclusion, treating people with dignity and respect

What support and training will be provided?

• Feedback from clients and colleagues
• Regular and ongoing support from Letterbox Team Leader
• Answering questions
• Stationary and pre-paid envelopes can be provided making the service free.
• Opportunity for peer support events and invitation to Omega events
• Reward system and opportunity for volunteer of the month rewards

What are the benefits for you?

• Knowing you are making a difference to someone’s life by doing something you enjoy
• Joining the Omega Team, who are taking action against loneliness and isolation as well as helping people in crisis
• An opportunity to enhance your CV or learn new skills
• An opportunity to engage with your community

Location of the role:

• Mainly your home

When are you needed?

• At a time to suit you

Trustee - Warren House Group at Dartington and Dartington Service Design Lab 

• Voluntary (reasonable expenses reimbursed)
• Remote, with occasional in-person meetings (typically in London)
• Time commitment: The equivalent of around 5-7 hours a month which will be less some months and slightly more others. 

Dartington Service Design Lab is a mission-led organisation working to create thriving futures for and with children and young people. We use the power of evidence, experience and design to tackle complex challenges with and for children and young people.

We’re now looking for Trustees to join the Board of our charity, The Warren House Group at Dartington which also holds oversight of our trading subsidiary, Dartington Service Design Lab. These are key governance roles, offering strategic insight, external perspective and constructive challenge. You’ll support good decision-making, effective risk management and ensure our work remains aligned to our charitable mission and long-term goals.

Our vision is a world where people, communities and services work together to shape effective systems that give all children and young people a fair chance to grow up happy, safe, healthy and thriving. Whether it’s strengthening early years support, improving mental health systems, protecting children from harm, or increasing youth opportunity, we’re working to drive systemic change where it matters most. 

We’d love to hear from people who bring:

• Board-level or senior leadership experience, ideally in a socially focused or purpose-driven setting - perhaps a consultancy, social enterprise or commercial organisation with a strong values base
• An independent and thoughtful mindset, someone who’s comfortable asking the right questions, offering support and challenge, and working collaboratively with others
• A real commitment to improving outcomes for children and young people, and a belief in more equitable, inclusive systems

We’re particularly keen to bring fresh perspectives to our Board. You might have a background in partnership fundraising, marketing and brand, children’s services leadership, safeguarding, artificial intelligence or bring insight from another relevant field. 

Joining Dartington as a Trustee is a chance to help guide an organisation at the forefront of change. You’ll be part of a thoughtful, inclusive, committed team and you’ll play a role in building a fairer future for children and young people across the UK.

For further information including how to apply, please view the appointment brief.

Recruitment Timeline
Deadline for applications: Monday 30th June 2025
Interviews: w/c 14th or 21st July 2025 
 

International Aid for the Protection & Welfare of Animals (IAPWA) is a UK-registered animal welfare charity dedicated to creating a better future for animals in need.

IAPWA are currently seeking an Event Co-ordinator to join their UK team to support their ‘Dip for Dogs’ fundraising initiative.

From identifying locations to host a charity ice bath event, to recruiting and supporting volunteers to assist on the day, you will be part of a charity who are passionate about making a difference to the lives of animals in need.

We are seeking enthusiastic and committed volunteers to support our programmes in a variety of roles, including Subject Ambassadors, Front of House/Chaperones, and Stage/Production Crew.  These roles provide a fantastic opportunity to engage with students, parents, and MTA staff while contributing to a vibrant and inclusive learning and performance environment. 

Roles & Responsibilities: 

1. Subject Ambassador: 

· Actively participate in sessions to encourage student engagement 

· Champion an inclusive and fun learning experience for all

· Act as a classroom assistant to support our facilitators

· Provide pastoral care and learning support

· Lead by example with a positive and enthusiastic approach

· Depending on individual goals, work with MTA staff to develop a personal progression plan to gain relevant experience in key areas including (but not limited to): working with children, leadership, assistant directing, musical direction and more

· Actively represent and promote MTA at volunteer events and networking opportunities, engaging with attendees to share our mission and initiatives

2. Front of House / Chaperone 

· Help assist with events management in many areas which can align to your personal goals

· Potentially take on specific event tasks (i.e. events logistics including set up/pack down, running a stall at fundraising events etc.)

· Serve as a point of contact for students and parents ensuring a welcoming and friendly atmosphere.  

· Provide backstage support and supervision to children and young people – ensuring the children have a great experience

· Provide entertainment for groups (i.e. playing games, encouraging arts & crafts etc.)

· Help assist with moving children and young people to and from the stage and/or performance location

3. Stage / Production Crew 

· In line with your personal experience and/or personal development goals, help assist with the technical and/or logistical needs of performances  

· Support performance’s technical aspects; including set-up of equipment (lighting and/or sound), operation and pack down/get out

· Support performances with set design, build and/or production crew roles (stage management and stagehands)

Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.

What is a Caseworker?

Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.

When would you be needed and where would you be based?

The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.

What would you be doing?

• Contacting beneficiaries and arranging to meet them at a mutually convenient time.
• Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
• Sign-posting clients onto local services providing specialist advice.
• Applying for funding on the behalf of the beneficiary through a specific process and system  
• Arranging for the purchase of goods and services
• Keeping the beneficiary informed of their case progress.
• Liaise with the branch and regional office, regarding your availability.
• Keeping up to date with training and SSAFA news so that you are best able to support clients.
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
• Volunteering within the standards and values of SSAFA
• Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.  

What can you gain from this volunteering role?

• Use your skills, knowledge, and life experience to benefit others.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
• Local induction including assigning a person from the team who will be your main point of contact.
• Regular opportunities to meet and share best practice with other caseworkers.
• Range of support from central and regional volunteer operations team.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable with good listening skills, patience, and a positive attitude.
• Good communication skills both written and verbally.
• Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
• Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
• Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
• Ability to keep within boundaries of the role with regards to friendship or giving advice
• Reliable, prompt and trustworthy.
• Access to public transport or a car to travel to appointments with clients.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)

*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered.