Community volunteer roles in kettering, northamptonshire
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Main purpose of the role
To provide telephone friendship service to veterans (and their partners) in their own homes.
Key focus
- To provide telephone friendship and companionship which is appropriate, and person centred. You will need the use of your own telephone /mobile.
- The use of a quiet safe space so you can concentrate on the call and maintain confidentiality.
- Provide telephone support to alleviate loneliness and social isolation and help to build confidence.
- Report any concerns or problems to the volunteer coordinator immediately.
- To record information about the call on the telephone log and submit this monthly.
- Read and understand the information provided as part of the induction training.
- Understand and work to the Telephone Friendship Service guidelines, boundaries and expectations.
- Adhere to Royal Star & Garter confidentiality policy.
- To take care of own Health & Safety and that of others affected by your volunteering activities.
- Promote the reputation, culture and ethos of the charity as a quality provider of excellent care and customer service.
Time commitment
Minimum of 1 hour per week. There is no time limit on the length of service, but Telephone Friends are asked to make a commitment for a minimum of 12 months.
Our Values
We are a values-based organisation and strive to demonstrate our values in all we do:
With love: We carry out our work with love, care and compassion
Living positively: We are optimistic in everything we do, supporting veterans and their partners leading happy, fulfilled lives
As a family: We work and live as one team, one family, one community
Standing in their shoes: We show admiration and respect for people and never forget what they have done
Take courage: We are not afraid to what is right and what is needed
What we are looking for from volunteers
Essential skills and attributes
It is essential that you are a naturally caring character that always puts people first, shows kindness, warmth, compassion and respect at all times, and loves to embrace life to make it meaningful for yourself and those you support. Others include:
- You enjoy working as part of a team
- You understand how to operate within a confidential environment
- You are aware of the needs of older people
We are also looking for people who are willing to undertake induction and training and who will work within our guidelines and policies. The role is dependent on a DBS check.
Behaviours & characteristics
- Good listening and communication skills
- Naturally patient and able to demonstrate sensitivity
- Reliability and at the same time flexible to changing needs
Don’t worry if you are new to a role like this. We will support and train you and encourage you on your telephone friendship journey.
Pathway to becoming a volunteer
- Application Form
- Informal meeting
- References
- Enhanced Disclosure & Barring Check
- Induction Training
Other information you need to know
This is a remote role, and you will be required to attend online induction training.
You will need access to a phone to make calls and access to emails to receive information regarding your calls.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for a new leader to guide and support our local team of friendly volunteers. If you’re inspired to lead others and be part of a genuinely transformational charity, then we would love to hear from you. You will use your leadership skills to manage and chair our local management team meetings and AGM, help set the vision and strategy for the group and network within the local community and be a passionate spokesperson for Read Easy UK and for our local branch.
This is a hugely important role in the Management Team, and you will be driving the proper and effective direction of the local group from the front.
This role will appeal to you if you are motivated by managing a team of diverse volunteers, and by the challenge of ultimately helping hundreds of adults in our community to learn to read.
VOLUNTEER/GLD ONLINE
Unleash Your Passion, Volunteer Online with IHF!
Make a difference from anywhere in the world: Join the International Humanity Foundation
(IHF) and help us empower marginalized children and communities (in location) while offering
an opportunity to learn and practice (online).
Join our Global Leadership Development program in one or more of the following divisions or teams:
A. Human Resources (HR): Master essential HR skills while supporting our global team. Assist
with applications, interviews, calendars, and more.
B. Finance: Gain valuable financial experience while managing funds responsibly. Help us track
donations, process grants, and ensure financial stability.
C. Education & Administration: Make a lasting impact on children lives. Develop curricula,
mentor youth, and contribute to various educational projects.
D. Media & PR: Share our stories and amplify our impact. Use your talents in media, graphics,
translation, or writing to connect with the world.
Benefits:
● Make a real difference: Contribute to a meaningful cause and change lives.
● Gain valuable skills: Enhance your knowledge and develop new abilities.
● Connect with a global community: Collaborate with passionate volunteers from diverse
backgrounds.
● Flexible and rewarding: Volunteer from the comfort of your home on your own schedule.
No matter your experience, you can make a contribution! We welcome individuals with various
skills and levels of expertise.
This life changing experience impacts you as well as the children and communities we serve.
_________________________________________________________________
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Across the UK, our Regional and Community Development teams work alongside our local groups to play an active role in increasing awareness of and engagement with the MS Society locally.
As our Regional Cultural Connector Volunteer, you’ll help to identify and plan our involvement and support of regional or local activities and events aimed at minority, hidden and culturally specific groups, to provide information for people living with MS as well as help us to engage with those communities to understand their priorities and needs.
We want to show that we’re here to support everyone and to do that we need to reach and connect with people within their own communities. You’ll help us do that with a welcoming and friendly attitude and ability to reach and promote us within your region.
In this role you’ll be able to develop your organisation, communication and team working skills.
About you
Confidence in speaking to new people, networking skills and the ability to influence would be fantastic. We would work to your strengths, however and some training will be available.
The MS Society is committed to promoting diversity. We can only offer roles to over 18s.
Apply
Read the role description
All applicants will be contacted within two weeks of their submission.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
SendToGive
We inspire creativity and social change.
We address two challenges:
- Individual feelings of helplessness and anxiety amidst big, global problems such as poverty and climate change combined with a growing disconnection between individuals, cultures and communities across the world.
- The lack of access to essential resources for marginalized groups of people. One example is that today, about 3.6 million Filipinos live without access to electricity or light. They get by with kerosine lamps which are not only hazardous to human health but dangerous to the environment. And now, with the global oil crisis in effect, families can literally burn up to 40% of their monthly income for just 2 hours/night of a dim flame.
It is our mission to enable people to apply their creativity for the benefit of society. We want to bring together artists from every discipline, age, and aspiration and enable them to collaborate on a platform that not only gives them visibility but a meaningful purpose behind their work. Ultimately, we want to mobilise communities to solve real-world problems in a fun and creative way. We do this on a per-project basis and mix the elements of creativity, culture, and social impact into everything we do. We have worked with DJs, dancers, graphic artists, directors, as well as early creatives who have helped us with event decoration, social media promotion, support with grant writing. Our collaborators have come from across the world. Among the impacts we have made, it ranges from projects that make an impact for disadvantaged families in the Philippines, to supporting low-income LGBTQ communities with their rental costs.
Illustrator
Volunteer Role Description (remote, unpaid)
Create a key visual and promotion materials for an event called "A Dose of Optimism". We're looking for an original, captivating image that can be used as an event poster, website banner, and social media outputs.
The design should embody our brand, SendToGive - showcasing creativity, community, and social impact as our core values.
Weekly Time Commitment
2-3 hours per week
Duration of Volunteer Role (remote)
One-off project
We connect professionals with impact startups matching their causes, skills & schedule.
The client requests no contact from agencies or media sales.
Main purpose of job: To host our Thursday evening online community support group as part of Mast Cell Actions community support services.
Key tasks include:
· Host virtual events including a variety of different sessions and community support spaces with professionalism and enthusiasm.
· Introduce speakers, moderate Q&A sessions, and facilitate audience interaction to keep participants engaged.
· Manage technical aspects of virtual events, to ensure smooth execution.
· Take the register and send post event emails using our bespoke event platform
· Raise safeguarding concerns using internal processes and procedures
· Maintain confidentiality and follow charity policies and procedures
· Undertake relevant training
Key Objectives Include:
· The main purpose of this role is to facilitate and host our Thursday evening Community Support Session from 7-8:30pm
· Host virtual events in a manner that captivates and engages the audience, keeping them interested and actively participating throughout the event.
· Reassure and validate participants' experiences whilst encouraging story-sharing.
· Manage the technical aspects of virtual events proficiently.
· Represent Mast Cell Action professionally at all times, demonstrating strong communication skills, reliability, and adaptability in a virtual environment.
Experience/skills required:
· Proven experience as a virtual event host, moderator, or similar role is desirable but not essential as we can train you.
· Must have personal experience of MCAS either themselves or of supporting someone with MCAS
· Excellent verbal communication skills, with the ability to engage with diverse audiences and adapt your hosting style to different event formats and audiences.
· Patience, empathy and compassion. Openness to support people from all backgrounds.
· Proficiency in virtual event platforms particularly Zoom, with the ability to troubleshoot technical issues quickly and effectively.
· Ability to work independently and collaboratively as part of a remote team, demonstrating reliability, flexibility, and professionalism at all times.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Pay Range: £30–£60 per session (inclusive of expenses)
Job Type: Freelance/Sessional
Location: Various (schools, community centers, charities, and other venues)
About the Role
We are seeking enthusiastic and skilled Workshop Facilitators to deliver engaging and impactful workshops across a variety of settings, including schools, charities, and community organizations. This role is ideal for creative individuals passionate about inspiring others, with experience in education, youth work, or delivering interactive sessions.
As a Workshop Facilitator, you will deliver workshops designed to address a range of topics such as financial literacy, mental health, social issues, or creative skills like zine-making or storytelling. You’ll play a vital role in empowering participants, fostering their creativity, and promoting personal development.
Key Responsibilities
- Facilitate Workshops: Deliver pre-designed workshops effectively, ensuring they are engaging, inclusive, and tailored to the audience.
- Plan & Prepare: Review workshop content in advance and adapt materials to suit the needs of the group where necessary.
- Engage Participants: Create a welcoming and supportive environment that encourages active participation and creativity.
- Manage Logistics: Ensure smooth running of the workshop, including setting up materials, maintaining a schedule, and addressing any issues.
- Collect Feedback: Gather participant feedback to improve future sessions and report on workshop outcomes.
- Promote Safety: Follow safeguarding protocols and create a safe environment for all participants.
Skills & Experience Required
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Essential:
- Experience delivering workshops or working with groups in an educational, creative, or community setting.
- Strong communication and interpersonal skills, with the ability to engage diverse audiences.
- Passionate about social impact, education, or creative arts.
- Organized and reliable, with the ability to work independently.
- Understanding of safeguarding and child protection practices.
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Desirable:
- Experience working with young people or marginalized communities.
- Knowledge in specific topics (e.g., financial literacy, mental health, creative arts).
- Access to transportation for sessions across multiple venues.
What We Offer
- Competitive sessional pay (£30–£60 per session) to cover your time, preparation, and travel expenses.
- Opportunities to work with diverse groups and make a tangible impact on participants’ lives.
- Supportive and flexible work environment with opportunities for creative input.
- Training and resources to ensure workshops are delivered to a high standard.
Application Process
To apply, please send your CV and a brief cover letter highlighting your relevant experience to [insert contact details]. Applications will be reviewed on a rolling basis.
We encourage applicants from all backgrounds and communities to apply.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
This is an opportunity to become Chair of a Charity which has recently celebrated its 10th anniversary. If you are someone who is looking to make a “real difference” for mothers/birthing people and their families facing one of the most challenging and unexpected periods of their lives, then we would like to hear from you. We are also looking for a Chair who can lead and “harness” the range of skills present within our existing Board members, who come with a range of experience.
Now into our second decade as a charity, it is exciting time to join Mummy’s Star as the Chairperson. We have broadened the conversation about cancer and pregnancy nationwide, and internationally too despite our small stature. We now must sustain what we have built and help take the charity to that next level where we can elevate the voices of those we support, so that their needs are not only understood, but are also prioritised and used to inform policy and planning.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Trailblazers’ mission is to reduce re-offending and inspire new futures. Your support will help a young man to reconnect with his community, friends and loved ones, go into education, training and employment, and give a person a sense of hope for the future.
Trailblazers has been providing mentoring services to people in prison since 1998 with ultimate aim to reduce re-offending. We provide support to men between the age of 18 - 35 in custody who have 6 months left of their prison sentence, and then 'through the gate' into their own community for up to 12 months. The Education, Training & Employment (ETE) team supports our mentees in custody to break down barriers to employability. Post-release, this continues by supporting mentees to gain meaningful and career changing roles in sector specific industries such as Construction, Engineering, Catering & Hospitality or the Self-Employment route.
The ETE team are looking to build a team of volunteers to work with mentees in the community and to shape the existing ETE service in the Thames Valley area. We are looking for volunteer mentors who can commit for up to 12 months and give a few hours a week to support men to change their life by being inspirational role models, helping with goal setting and supporting their mentee to access ETE opportunities and ultimately gain meaningful employment. Mentoring sessions will be 1:1, take place weekly and can be done remotely by telephone or online. These sessions will last approximately one hour, but some time should also be given to liaising with Trailblazers staff and researching relevant opportunities.
Induction training is provided, out of pocket expenses covered, a mobile phone is provided to protect your identity, a Trailblazers T-shirt and lanyard are provided, DBS costs are covered, as well as regular reflective practice sessions to support you within your role.
We are actively looking for people to join our mentoring community with lived experience of the criminal justice system, under represented groups from BAME community, creative arts, business skills, wellbeing - whatever your skills and background we are open to hear from you to support our diverse group of men.
Trailblazers are looking for Volunteer Mentors who are:
- Empathetic with a positive outlook and manner.
- Able to help others without judgement or discrimination.
- Excellent communicators with a sense of humour.
- Well organised, can prioritise and multi-task.
- Reliable and able to commit to the role for up to 12 months providing weekly ETE sessions remotely either by telephone or via Zoom / MS Team digital platforms.
- Have skills and experience in supporting those who are disadvantaged into education, training and employment (ETE).
- Able to work independently with the ability to prioritise and manage your own workload with minimal supervision taking a flexible and creative approach to the demands of the post.
- Able to demonstrate sensitivity to other cultures, working with people from other backgrounds and demonstrate a commitment to equal opportunities.
Trailblazers’ mission is to reduce re-offending and inspire new futures for young men (18-35) leaving prison.

The client requests no contact from agencies or media sales.
Do you have fundraising, communications, HR, IT or other skills and wish to become a trustee of a pioneering and ambitious charity which funds and develops girls’ education in South Sudan? Friends of Ibba Girls School (FIGS) works to support a girls’ boarding school which provides free high-quality education for over 300 primary and secondary school girls, providing both education and a source of inspiration for the country. Boarding provides safety and security for girls in a country emerging from war. FIGS works closely with Windle Trust International, a highly experienced UK charity which provides the practical support on the ground in South Sudan. FIGS must raise £400-500k each year to keep the school thriving, while longer-term plans are put in place for greater self-sufficiency within the country. The trustees are both strategic and operational, as the charity only has 2 employees (1.5 FTE). Fundraising skills and experience are particularly sought and the trustee will need to be prepared to give about eight hours a week to the work. Communications is also important and needs about four hours a week. HR and IT are both valuable skills but do not have particular time requirements. Applicants with other skills and experience relevant to FIGS are welcome to apply.
Please download the recruitment pack below and visit out website for further information.
Friends of Ibba Girls School, South Sudan aims to improve the opportunity and quality of primary and secondary schooling for marginalised girls.
Who we are
As the charity partner of the Royal College of Veterinary Surgeons (RCVS), we are dedicated to advancing the quality of veterinary care for the benefit of animals, the public and society. We achieve this through evidence-based veterinary medicine, research and education. By working together with veterinary teams, animal owners and all those involved in animal health, we strive towards our vision of healthier animals, people and planet.
The role
We are looking for individuals who share our commitment to improving animal health to join our Board as lay trustees. Lay trustees (ie, trustees who are not vets or vet nurses) play a crucial role in ensuring that the Board benefits from a diverse range of perspectives and skills.
We are particularly seeking people who have experience of:
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Fundraising and/or leadership in the charity sector, or
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Business development and entrepreneurship, or
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Commercial leadership experience, with a strong understanding of business operations and strategic management, or
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Quality Improvement in human healthcare
This is a voluntary position, offering a unique opportunity to contribute to the strategic direction and governance of a dynamic charity.
Key responsibilities
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Attend and actively participate in three Board meetings each year and additional committee meetings as required.
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Provide independent oversight and constructive challenge to the Board’s decision-making processes.
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Ensure the charity adheres to its mission, values and legal obligations.
What we offer
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The opportunity to make a significant impact on animal health and welfare, the veterinary profession and experience of animal owners.
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A supportive and collaborative board environment.
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Reimbursement of travel expenses.
Trustees are appointed for a term of three years, with the option of re-appointment for a further term.
If you are passionate about making a difference to the veterinary care that animals receive, we invite you to join us in shaping the future of our charity.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About QuilomboUK
QuilomboUK is a dynamic organisation that fosters diversity, equity, inclusion (D&I), and social justice. We believe in a People First approach, ensuring our strategies and operations align with our mission to create equitable workplaces and communities. Join us during this exciting phase of growth as we amplify our impact through innovative people practices.
Role Overview
As a People Partner, you will play a pivotal role in shaping our organisational culture by driving initiatives in organisational development, change management, employee engagement, and recognition. You’ll act as a strategic partner to all departments, ensuring their goals align with our People First philosophy. This role is ideal for someone passionate about social justice, D&I, and building inclusive environments where every voice matters.
Key Responsibilities Organisational Development & Change Management
- Design and implement OD initiatives to enhance team effectiveness, agility, and alignment with QuilomboUK’s mission.
- Lead change management projects, ensuring smooth transitions during organisational growth or restructuring.
- Develop strategies to foster leadership capabilities and a culture of continuous learning.
Employee Engagement & Recognition
- Create innovative engagement programs (e.g., surveys, focus groups) to elevate employee voice and belonging.
- Design recognition frameworks that celebrate contributions aligned with our values, especially in D&I and social justice.
- Analyse engagement data to identify trends and recommend actionable improvements.
People Partnership & Collaboration
- Partner with department leaders to integrate People First strategies into their operations and objectives.
- Provide coaching to managers on inclusive leadership, conflict resolution, and team dynamics.
- Ensure departmental policies reflect QuilomboUK’s commitment to equity and social justice.
Diversity, Equity, Inclusion & Social Justice
- Embed D&I principles into talent processes, from recruitment to career development.
- Lead initiatives that advance social justice internally (e.g., ERGs, bias training) and externally (community partnerships).
- Track and report on D&I metrics to measure progress and identify gaps.
Compliance & Best Practices
- Stay updated on employment law and HR trends, ensuring compliance while advocating for progressive practices.
- Promote a culture of accountability and inclusivity through equitable policies.
Qualifications
- Experience: 5+ years in HR, organisational development, or as a People Partner, ideally in mission-driven sectors.
- Skills:
- Expertise in change management, engagement strategies, and OD frameworks.
- Strong stakeholder management and communication skills.
- Proficiency in HR analytics and project management.
- Knowledge: Deep understanding of D&I practices, employment law, and social justice principles.
- Alignment: Passionate about QuilomboUK’s mission and values.
Personal Attributes
- A champion for equity and inclusion, with empathy and cultural competence.
- Adaptable and resilient in fast-paced environments.
- Proactive problem-solver with a collaborative spirit.
Why Join QuilomboUK?
- Impact: Drive meaningful change in D&I and social justice through your work.
- Culture: Join a supportive, inclusive team where innovation and authenticity thrive.
- Growth: Opportunities for professional development in a scaling organisation.
The Professional Development Programme with Quilombo UK is a 16-week UNPAID opportunity that requires a minimum commitment of 12 hours per week, Monday to Friday.
QUILOMBO UK is dedicated to fostering an inclusive workplace environment that values diversity and promotes equality for all employees. As part of our commitment to upholding these principles, we adhere to the guidelines outlined in the Equality Act 2010. We firmly believe in creating a workplace where all individuals are respected and treated fairly. Discrimination of any kind will not be tolerated.
Let’s build a more equitable future together. ✊#PeopleFirst #SocialJustice #DiversityAndInclusion
The Sheila McKechnie Foundation (SMK) was set up in June 2005 in memory of legendary campaigner, Sheila McKechnie.
In a free and hopeful society, people need to know they have the power to make a difference: that they are able to envisage change and can push for that change to happen. For nearly two decades, we have helped all sorts of individuals, causes and charities to find their power as changemakers – as campaigners. We support, connect and champion these campaigners, equipping them to go after the social change they seek.
As well as the responsibilities of being a trustee, which the Treasurer shares with all the Board members, the Treasurer is expected to be the financial expert on the Board, and to provide advice on all financial matters. Their role is to ensure the Board fulfils its duties to ensure the sound financial health of SMK, with systems in place to ensure financial accountability and sustainability.
For more information see our website, and the recruitment pack.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job description
"We are looking for 3 candidates to join our volunteer enhanced professional development programme and gain real world experience in your chosen field). While we only have 3 vacancies available through this programme, other options are available if your skills match our criteria".
Quilombo UK is looking for Legal Assistant, who would love to join a growing organization. Quilombo UK works with the objective to promote different arts, sports and cultures to encourage an intercultural understanding between different communities and societies; To promote cultural awareness in the community and educate, regardless of nationality or origin, about race diversity and mutual respect; To promote good health and wellbeing; and run a community organisation with a strong focus on individuals, the community and society as a whole.
Quilombo UK is looking to recruit a Legal Assistant who helps organization in various legal matters.
This role offers a great opportunity for the right person who is looking to; gain experience in the Third Sector; develop their skills and management experience; or just simply 'give something back to their community'. The role provides you flexibility and autonomy at work. This will further help you to develop your professional development programme (PDP). Where necessary specific training will also be provided to help you develop and grow your skill set.
Main Responsibilities
- We are looking for an experienced lawyer to assist the organisation in overlooking projects, ensuring they are compliant with relevant and up to date legislation and regulations.
- The legal assistant will be responsible for making sure all contracts, legislations and documents are treated within correct legal standards. They are to make sure that all activities are being performed in line with contracts and the law.
- The Legal Assistant will work closely with the HR department in overlooking the volunteer forms, legislations and documents. They should also assist the different departments within the organisation(Marketing, Funding, HR, Finance) in upholding the legal requirements needed to run the tasks that they do.
- Provide written reports as and when required. To undertake additional duties as required for the role.
General tasks
- Contribute to staff meetings and other internal meetings with views and suggestions etc.
Essential
- Well-organized, proactive and able to deliver tasks efficiently.
- Excellent researching skills
- Reading and report writing skills
- You will need to be an experienced lawyer or have a good legal understanding.
- You will be respectful of the confidentiality of the organisation.
- You will need to help deliver work that adheres to the key objectives of the organisation.
- Able to speak confidently with a variety of stakeholders.
- Good time-management & communication skills.
- To show professionalism at all levels and in all environments
- Strong team player
- Ability to work independently and ask for clarification when needed.
Desirable
- Committed to working with the community with a passion for helping others less fortunate.
- Can work without much supervision
The Professional Development Programme with Quilombo UK runs over a period of 16 weeks, is UNPAID and requires a minimum of 12 hours commitment per week across Monday to Friday.
Upon successful application, our HR team will contact you to arrange an interview. Following a successful interview, we'll initiate the onboarding process by sending you the necessary documents. Once your onboarding and identification documents are received and verified, you'll be invited to a 6-hour HR and System Induction. Subsequently, you'll meet with your Head of Department or Assistant Manager for your First Day.
Job Type: Volunteer
Benefits:
- Work from home
Schedule:
- Day shift
- Monday to Friday
Experience:
- Legal Secretary: 1 year (preferred)
Work Location: Remote
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Position Overview:
The Customer Service Representative (CSR) plays a dual role in driving programme enrollment and delivering exceptional service to prospective participants. Focused on sales and outreach, this position generates leads, conducts cold calls, and converts inquiries into enrollments for the employability and skills development programme. With a strong emphasis on meeting sales targets, the CSR will articulate the programme’s value proposition, address concerns, and guide prospects through the enrollment process while maintaining a participant-centric approach.
Key Responsibilities:
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Sales & Lead Generation:
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Proactively identify and engage potential participants through cold calling, email campaigns, social media outreach, and community partnerships.
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Achieve monthly enrollment targets by converting leads into committed participants, tracking conversion rates and pipeline progress.
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Participant Onboarding:
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Serve as the first point of contact for inquiries, providing detailed information about programme benefits, eligibility criteria, and enrollment steps.
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Guide prospects through the application process, ensuring a seamless transition from inquiry to enrollment.
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Customer Relationship Management (CRM):
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Maintain accurate records of leads, interactions, and conversions in the CRM system.
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Follow up with prospects to address concerns, nurture interest, and close enrollments.
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Reporting & Feedback:
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Provide weekly updates to the Programme Lead on sales performance, challenges, and market insights.
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Share participant feedback to improve programme positioning and outreach strategies.
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Compliance & Ethics:
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Adhere to organisational policies and ethical standards in all sales activities, ensuring transparency and respect for participant needs.
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Required Qualifications:
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Education: High school diploma required; Bachelor’s degree in Marketing, Communications, Business, or a related field preferred.
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Experience:
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2+ years in sales, telemarketing, or customer service roles with a proven track record of meeting/exceeding targets.
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Experience conducting cold calls, managing leads, and closing conversions.
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Skills:
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Strong persuasive communication and active listening skills.
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Proficiency in CRM systems and Google products (Forms, Docs, Sheets, Slides).
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Ability to articulate complex programme details in a clear, motivating manner.
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Resilience in handling objections and rejection.
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The Professional Development Programme with Quilombo UK is a 16-week UNPAID opportunity that requires a minimum commitment of 12 hours per week, Monday to Friday.
QUILOMBO UK is dedicated to fostering an inclusive workplace environment that values diversity and promotes equality for all employees. As part of our commitment to upholding these principles, we adhere to the guidelines outlined in the Equality Act 2010. We firmly believe in creating a workplace where all individuals are respected and treated fairly. Discrimination of any kind will not be tolerated.
The client requests no contact from agencies or media sales.