Community volunteer roles in trafford park, greater manchester

Position Overview:
The Customer Service Representative (CSR) plays a dual role in driving programme enrollment and delivering exceptional service to prospective participants. Focused on sales and outreach, this position generates leads, conducts cold calls, and converts inquiries into enrollments for the employability and skills development programme. With a strong emphasis on meeting sales targets, the CSR will articulate the programme’s value proposition, address concerns, and guide prospects through the enrollment process while maintaining a participant-centric approach.

Key Responsibilities:

1. Sales & Lead Generation:

   • Proactively identify and engage potential participants through cold calling, email campaigns, social media outreach, and community partnerships.

   • Achieve monthly enrollment targets by converting leads into committed participants, tracking conversion rates and pipeline progress.

2. Participant Onboarding:

   • Serve as the first point of contact for inquiries, providing detailed information about programme benefits, eligibility criteria, and enrollment steps.

   • Guide prospects through the application process, ensuring a seamless transition from inquiry to enrollment.

3. Customer Relationship Management (CRM):

   • Maintain accurate records of leads, interactions, and conversions in the CRM system.

   • Follow up with prospects to address concerns, nurture interest, and close enrollments.

4. Reporting & Feedback:

   • Provide weekly updates to the Programme Lead on sales performance, challenges, and market insights.

   • Share participant feedback to improve programme positioning and outreach strategies.

1. Compliance & Ethics:

   • Adhere to organisational policies and ethical standards in all sales activities, ensuring transparency and respect for participant needs.

Required Qualifications:

• Education: High school diploma required; Bachelor’s degree in Marketing, Communications, Business, or a related field preferred.

• Experience:

  • 2+ years in sales, telemarketing, or customer service roles with a proven track record of meeting/exceeding targets.

  • Experience conducting cold calls, managing leads, and closing conversions.

• Skills:

  • Strong persuasive communication and active listening skills.

  • Proficiency in CRM systems and Google products (Forms, Docs, Sheets, Slides).

  • Ability to articulate complex programme details in a clear, motivating manner.

  • Resilience in handling objections and rejection.

The Professional Development Programme with Quilombo UK is a 16-week UNPAID opportunity that requires a minimum commitment of 12 hours per week, Monday to Friday.

QUILOMBO UK is dedicated to fostering an inclusive workplace environment that values diversity and promotes equality for all employees. As part of our commitment to upholding these principles, we adhere to the guidelines outlined in the Equality Act 2010. We firmly believe in creating a workplace where all individuals are respected and treated fairly. Discrimination of any kind will not be tolerated.

The Reader is recruiting volunteers to lead Shared Reading groups in Runcorn and Widnes within Liverpool City Region

Volunteer opportunities have arisen to train as a group leader with the UK’s largest Shared Reading charity based in Liverpool. 

The Reader is recruiting volunteers to lead community Shared Reading groups at Halton Lea Library on Fridays, 2pm - 3.30pm which is open to all, while also welcoming speakers of other languages, and a second ESOL (English for Speakers of Other Languages) group at Widnes Library on Wednesdays, 12.30pm - 1.30pm (beginning September 2025), to support their wellbeing. 

At Shared Reading groups, people connect and share experiences using stories and poems. There is no pressure to talk or read aloud.

Why Volunteer at The Reader? 

As a Volunteer you will receive in-depth training, as well as ongoing support from the charity, both online and at our home in The Mansion House, Calderstones Park. You will also become part of a thriving community of ‘Reader Leaders’ who lead groups across the city and the country. 

Group leaders extend the charity’s mission to take Shared Reading to those who need it most. The Reader’s aim is to create an atmosphere of inclusivity where everyone feels at home. Applicants do not need to be a literature expert. Anyone is welcome to apply. 

100% of new community volunteers would recommend volunteering with The Reader (2024)

What can you gain from being a volunteer at The Reader? 

• Make a meaningful difference to others. 
• Deepen your personal experience of reading. 
• Be part of a passionate volunteer community. 
• Contribute to building a more connected and inclusive society. 

The Reader is looking for someone with:  

• A passion for bringing diverse people together in their community. 
• Empathy, patience, the ability to listen and to hold a range of perspectives. 
• A desire to explore a range of literary texts and genres. 
• Reliability and commitment to leading a regular Shared Reading group.

Main purpose of the role

To provide telephone friendship service to veterans (and their partners) in their own homes.

Key focus

• To provide telephone friendship and companionship which is appropriate, and person centred. You will need the use of your own telephone /mobile.
• The use of a quiet safe space so you can concentrate on the call and maintain confidentiality.
• Provide telephone support to alleviate loneliness and social isolation and help to build confidence.
• Report any concerns or problems to the volunteer coordinator immediately.
• To record information about the call on the telephone log and submit this monthly.
• Read and understand the information provided as part of the induction training.
• Understand and work to the Telephone Friendship Service guidelines, boundaries and expectations.
• Adhere to Royal Star & Garter confidentiality policy.
• To take care of own Health & Safety and that of others affected by your volunteering activities.
• Promote the reputation, culture and ethos of the charity as a quality provider of excellent care and customer service.

Time commitment

Minimum of 1 hour per week. There is no time limit on the length of service, but Telephone Friends are asked to make a commitment for a minimum of 12 months.

Our Values

We are a values-based organisation and strive to demonstrate our values in all we do:

With love: We carry out our work with love, care and compassion

Living positively: We are optimistic in everything we do, supporting veterans and their partners leading happy, fulfilled lives 

As a family: We work and live as one team, one family, one community

Standing in their shoes: We show admiration and respect for people and never forget what they have done 

Take courage: We are not afraid to what is right and what is needed

What we are looking for from volunteers

Essential skills and attributes 

It is essential that you are a naturally caring character that always puts people first, shows kindness, warmth, compassion and respect at all times, and loves to embrace life to make it meaningful for yourself and those you support. Others include:

• You enjoy working as part of a team
• You understand how to operate within a confidential environment
• You are aware of the needs of older people

We are also looking for people who are willing to undertake induction and training and who will work within our guidelines and policies. The role is dependent on a DBS check.

Behaviours & characteristics

• Good listening and communication skills
• Naturally patient and able to demonstrate sensitivity
• Reliability and at the same time flexible to changing needs

Don’t worry if you are new to a role like this. We will support and train you and encourage you on your telephone friendship journey.

Pathway to becoming a volunteer

• Application Form
• Informal meeting
• References
• Enhanced Disclosure & Barring Check
• Induction Training

Other information you need to know

This is a remote role, and you will be required to attend online induction training.

You will need access to a phone to make calls and access to emails to receive information regarding your calls.

Join us as trustee to help a charity find someone a place to call home

The Bond Board is a small but ambitious charity working to reduce homelessness by helping people access and keep homes in the private rented sector. We’ve been going since 1993 and are proud of our grassroots approach, our resilience, and our impact.

We started with Bond Guarantees to help people into housing without the need for a cash deposit. Today, we also run an ethical lettings agency, bring empty homes back into use, and support people with tenancy advice, financial inclusion, refugee resettlement and more. Our services are shaped by the people who use them, and rooted in partnership and local knowledge.

We’re looking for new trustees who share our values and want to help us grow our impact. You don’t need to have been a trustee before. If you have skills and knowledge that could help us achieve our ambitions, we’d love to hear from you. We’ll make sure you’re well supported from the start, with a full induction and ongoing opportunities to learn and contribute.

We’d especially welcome applications from people with experience in:

· Finance or accountancy

· Fundraising or business development

· Property or landlord experience

· Marketing, PR or digital

· HR or legal

You’ll join a supportive, down-to-earth board and help steer a charity that’s proud to be part of regional and national partnerships, including Housing First and Changing Futures, overcoming barriers for the homeless.

Deadline: 5 June 2025

We’re especially keen to hear from women and people from ethnic minority communities, who are currently underrepresented on our board.

Pay Range: £30–£60 per session (inclusive of expenses)

Job Type: Freelance/Sessional

Location: Various (schools, community centers, charities, and other venues)

About the Role

We are seeking enthusiastic and skilled Workshop Facilitators to deliver engaging and impactful workshops across a variety of settings, including schools, charities, and community organizations. This role is ideal for creative individuals passionate about inspiring others, with experience in education, youth work, or delivering interactive sessions.

As a Workshop Facilitator, you will deliver workshops designed to address a range of topics such as financial literacy, mental health, social issues, or creative skills like zine-making or storytelling. You’ll play a vital role in empowering participants, fostering their creativity, and promoting personal development.

Key Responsibilities

• Facilitate Workshops: Deliver pre-designed workshops effectively, ensuring they are engaging, inclusive, and tailored to the audience.
• Plan & Prepare: Review workshop content in advance and adapt materials to suit the needs of the group where necessary.
• Engage Participants: Create a welcoming and supportive environment that encourages active participation and creativity.
• Manage Logistics: Ensure smooth running of the workshop, including setting up materials, maintaining a schedule, and addressing any issues.
• Collect Feedback: Gather participant feedback to improve future sessions and report on workshop outcomes.
• Promote Safety: Follow safeguarding protocols and create a safe environment for all participants.

Skills & Experience Required

• Essential:

  • Experience delivering workshops or working with groups in an educational, creative, or community setting.
  • Strong communication and interpersonal skills, with the ability to engage diverse audiences.
  • Passionate about social impact, education, or creative arts.
  • Organized and reliable, with the ability to work independently.
  • Understanding of safeguarding and child protection practices.

• Desirable:

  • Experience working with young people or marginalized communities.
  • Knowledge in specific topics (e.g., financial literacy, mental health, creative arts).
  • Access to transportation for sessions across multiple venues.

What We Offer

• Competitive sessional pay (£30–£60 per session) to cover your time, preparation, and travel expenses.
• Opportunities to work with diverse groups and make a tangible impact on participants’ lives.
• Supportive and flexible work environment with opportunities for creative input.
• Training and resources to ensure workshops are delivered to a high standard.

Application Process

To apply, please send your CV and a brief cover letter highlighting your relevant experience to [insert contact details]. Applications will be reviewed on a rolling basis.

We encourage applicants from all backgrounds and communities to apply.

Marmalade Connections is a time-limited, one-to-one project covering most of the South West. Based on the enabling/empowering social prescribing model, trained volunteers make weekly calls to project members for up to 15 weeks, focusing on their specific needs and interests.  The project supports those in our community who are the most socially isolated, and who experience chronic loneliness (feeling lonely all or most of the time). 

Marmalade Connections is not a 'befriending call project'.​ These conversations lead to volunteers signposting the project members to local social activities and community support, to improve their social connections long term. 

As a Marmalade Companion Volunteer, you will support one or occasionally two of our project members (the people we support) for a period of up to 16 weeks. The role involves phoning a matched member once a week for a friendly call lasting about 30 minutes plus researching potential social connection and activity opportunities. You will receive training on how to build up a trusted telephone relationship with your project member(s) to enable you to support and signpost them to relevant services and activities. The aim of this project is to help reduce social isolation and loneliness and to support your project member(s) to discover lasting connections in their community. 

Across the UK, our Regional and Community Development teams work alongside our local groups to play an active role in increasing awareness of and engagement with the MS Society locally.

As our Regional Cultural Connector Volunteer, you’ll help to identify and plan our involvement and support of regional or local activities and events aimed at minority, hidden and culturally specific groups, to provide information for people living with MS as well as help us to engage with those communities to understand their priorities and needs.

We want to show that we’re here to support everyone and to do that we need to reach and connect with people within their own communities. You’ll help us do that with a welcoming and friendly attitude and ability to reach and promote us within your region.

In this role you’ll be able to develop your organisation, communication and team working skills.

About you

Confidence in speaking to new people, networking skills and the ability to influence would be fantastic. We would work to your strengths, however and some training will be available.

The MS Society is committed to promoting diversity. We can only offer roles to over 18s.

Apply

Read the role description

All applicants will be contacted within two weeks of their submission.

The Bread and Butter Thing (TBBT) is about making everyday things in life more affordable for people in low income households. We do this through a membership scheme that offers regular provisions such as food and toiletries.

People apply for membership through our community hubs. Hubs are projects that are already doing great work in the community throughout the Northwest. TBBT requires volunteers at our warehouse in Trafford to collect food from our suppliers.

We get food from industry surpluses that might otherwise become waste and we use it to put food in the homes of people in need. Every day we collect food or have it delivered into our warehouse at Trafford.

What we do really makes a difference to thousands of families, but we couldn’t do it without our amazing volunteers. 

If you are keen to work with great people whose common goal is to help support local communities, then we would love to welcome you into our team of volunteers.

You’d need to be over 25 with a full, clean UK driving licence, with various shifts Monday to Saturday starting from 7am.

IMPORTANT NOTE:
You must be resident in the UK and living in Greater Manchester, or within easy commuting distance of our base, in order to volunteer with us. We are unable to offer sponsorship for overseas applicants.

Do you have fundraising, communications, HR, IT or other skills and wish to become a trustee of a pioneering and ambitious charity which funds and develops girls’ education in South Sudan?  Friends of Ibba Girls School (FIGS) works to support a girls’ boarding school which provides free high-quality education for over 300 primary and secondary school girls, providing both education and a source of inspiration for the country.  Boarding provides safety and security for girls in a country emerging from war. FIGS works closely with Windle Trust International, a highly experienced UK charity which provides the practical support on the ground in South Sudan. FIGS must raise £400-500k each year to keep the school thriving, while longer-term plans are put in place for greater self-sufficiency within the country. The trustees are both strategic and operational, as the charity only has 2 employees (1.5 FTE). Fundraising skills and experience are particularly sought and the trustee will need to be prepared to give about eight hours a week to the work. Communications is also important and needs about four hours a week.  HR and IT are both valuable skills but do not have particular time requirements. Applicants with other skills and experience relevant to FIGS are welcome to apply. 

Please download the recruitment pack below and visit out website for further information.

    VOLUNTEER/GLD ONLINE

Unleash Your Passion, Volunteer Online with IHF!

Make a difference from anywhere in the world: Join the International Humanity Foundation

(IHF) and help us empower marginalized children and communities (in location) while offering

an opportunity to learn and practice (online).

Join our Global Leadership Development program in one or more of the following divisions or teams:

A. Human Resources (HR): Master essential HR skills while supporting our global team. Assist

with applications, interviews, calendars, and more.

B. Finance: Gain valuable financial experience while managing funds responsibly. Help us track

donations, process grants, and ensure financial stability.

C. Education & Administration: Make a lasting impact on children lives. Develop curricula,

mentor youth, and contribute to various educational projects.

D. Media & PR: Share our stories and amplify our impact. Use your talents in media, graphics,

translation, or writing to connect with the world.

Benefits:

● Make a real difference: Contribute to a meaningful cause and change lives.

● Gain valuable skills: Enhance your knowledge and develop new abilities.

● Connect with a global community: Collaborate with passionate volunteers from diverse

backgrounds.

● Flexible and rewarding: Volunteer from the comfort of your home on your own schedule.

No matter your experience, you can make a contribution! We welcome individuals with various

skills and levels of expertise.

This life changing experience impacts you as well as the children and communities we serve.

_________________________________________________________________

We are seeking volunteers to assist in our busy surplus food warehouse, where the role includes:

• Ensuring food quality and safety by checking use by and best before dates.

• Sorting and unpacking deliveries, categorising and recording food quantities.

• Assisting our Community Food Member partners with food order collections during scheduled visits to our base. 

• Maintaining high standards of health and safety and food hygiene during sessions.

• Helping with cleaning and other tasks identified by warehouse staff.

The opportunity provides you with skills and training to boost your employability by gaining experience in the food industry, warehousing and customer service, or just enables you to give back to your community, whilst tackling food waste and climate change. It is also perfect for someone who is looking for a practical activity to help boost or maintain fitness.

FareShare is a national charity that fights food poverty and climate change by tackling food waste.

We source food that is surplus to requirements from food retailers and manufacturers, and engage many volunteers to help redistribute this to local Community Food Members (CFMs), who provide meals to people and families experiencing food poverty.

We operate from our FareShare Greater Manchester regional centre, which is based on New Smithfield Market in Openshaw, and has been run by EMERGE 3Rs since 2008.

This role is vital to the work of FareShare; ensuring that the food delivered to our warehouse is correctly sorted, labelled and organised into the orders placed by our charities and community groups.

You will be required to complete introductory sessions before you are confirmed in the role.

IMPORTANT NOTE:
You must be resident in the UK and living in Greater Manchester, or within easy commuting distance of our base, in order to volunteer with us. There are no exceptions to this rule. This is because we require volunteers to be able to reliably commit to regular shifts for some of our roles. We are unable to offer sponsorship for overseas applicants.

Know someone else who might be interested in volunteering with us?
Please pass our details on to them as we always welcome new people on our teams. :)

Play your part in harnessing the value of the UK’s natural environment for everyone 

Recently celebrating its 10 year anniversary, the Ecosystems Knowledge Network (EKN) has gained widespread recognition as a trusted source of insight for all with role in the stewardship of land, water and nature. Through our events, resources, advice and communications, we support a wide range of people, from volunteers in small local environmental initiatives to representatives of big businesses. Our job is to help them harness the value of the environment for everyone’s wellbeing and prosperity. We are a registered charity and a growing social enterprise. 

From architecture to agriculture, ecology to engineering and finance to fisheries, EKN is a diverse network of professionals. We run pioneering events on ‘frontline’ topics not addressed by others, enabling mutual understanding, collaboration, and action between different sectors and interests.  For example, convening events on the role of games and gamification in nature recovery, and running the renowned series of conferences on the rapidly growing topic of nature finance (now into the sixth year).  

We think the natural environment has huge untapped potential to help resolve issues of concern people and businesses in this part of the 21st Century. The current Board is now recruiting up to three new trustees to guide EKN in this endeavour and to deliver to its 4,000+ members and stakeholders. The role includes attending quarterly Trustee meetings (normally online) and we are seeking candidates with expertise in one or more of the following areas: 

1. Skills and knowledge development 

1. Treasurer - financial and commercial oversight 

1. Rural land and communities 

We are looking for people who are committed to using their expertise and professional networks in support of our charitable objectives and social enterprise goals. 

In accordance with Charity Commission rules, Trustees are not entitled to receive remuneration. All reasonable expenses incurred in relation to the role will be reimbursed. The positions are open to anyone who resides in the UK and has the right to work in the UK. 

New members of the Board will be asked to complete a declaration of their business interests. They will need to fulfil their role in accordance with the rules and guidance set of charity trustees in the UK. It is important that they are able to safeguard the independence and impartiality of EKN. 

At EKN we know that diversity of thoughts, perspectives and lived experience fosters innovation. We are committed to fairness, equal opportunity and inclusion and we encourage applications from candidates of all backgrounds, abilities and identities across all UK nations

people and create opportunities for them?

By joining a WEA Local Advisory Panel, you could play a critical role in helping the largest adult education charity in the UK understand local need and do just that.

Many think technical skills and higher education are the solution to their community’s challenges. But approachable, friendly education in core employability and community engagement skills could just unlock the confidence, team-working, talent and interest of local adults and are just as important.

The WEA’s mission is to bring adult education in reach of everyone who needs it, fighting inequality and promoting social justice.

We believe in creating opportunities. You could help us understand and respond to the areas of greatest need local to you. 

What is in it for you?

• Influence and impact: Your ideas and recommendations will directly shape our strategies and initiatives and unlock the potential of local people, service-users, future and current employees. You can help us do our life-changing work even better! 

• Networking: Connect and collaborate with like-minded experts, forming valuable relationships that can open doors to new opportunities. 

• Professional growth: Develop your knowledge of the education sector and fine tune your ability to advise, negotiate, collaborate with and consult multiple stakeholders. 

• Recognition: Your valuable contribution will be acknowledged and celebrated. You will also receive access to the WEA’s award-winning lecture series, with a 12-month membership of the WEA. 

What we are looking for:

• Passionate individuals: We seek individuals who are deeply passionate about the success of their local community or business and the importance of education to achieve this. 

• Diverse perspectives: We believe that the power of collective wisdom lies in embracing diversity. We welcome individuals from various industries, backgrounds, and cultures. 

• Expertise: We particularly value prior experience of WEA learning, but this is not essential. Experience in the following would be hugely valuable too: Work in the education, voluntary or public sector, business or commercial, fundraising or marketing, finance or law, HR or learning & development. 

• Collaborative Spirit: We are keen to recruit those able to work effectively within a team, listen actively, and constructively contribute to discussions. 

• Active advocacy: We are looking for people with an interest in forging meaningful and productive connections with community organisations, employers and local leaders to advance the WEA’s mission to bring education in reach. 

Join one of our Local Advisory Panels as a volunteer and shape the future of adult education near you. Together, we will create a better tomorrow for the communities we serve.

Trailblazers’ mission is to reduce re-offending and inspire new futures. Your support will help a young man to reconnect with his community, friends and loved ones, go into education, training and employment, and give a person a sense of hope for the future.

Trailblazers has been providing mentoring services to people in prison since 1998 with ultimate aim to reduce re-offending. We provide support to men between the age of 18 - 35 in custody who have 6 months left of their prison sentence, and then 'through the gate' into their own community for up to 12 months. The Education, Training & Employment (ETE) team supports our mentees in custody to break down barriers to employability. Post-release, this continues by supporting mentees to gain meaningful and career changing roles in sector specific industries such as Construction, Engineering, Catering & Hospitality or the Self-Employment route. 

The ETE team are looking to build a team of volunteers to work with mentees in the community and to shape the existing ETE service in the Thames Valley area. We are looking for volunteer mentors who can commit for up to 12 months and give a few hours a week to support men to change their life by being inspirational role models, helping with goal setting and supporting their mentee to access ETE opportunities and ultimately gain meaningful employment. Mentoring sessions will be 1:1, take place weekly and can be done remotely by telephone or online. These sessions will last approximately one hour, but some time should also be given to liaising with Trailblazers staff and researching relevant opportunities. 

Induction training is provided, out of pocket expenses covered, a mobile phone is provided to protect your identity, a Trailblazers T-shirt and lanyard are provided, DBS costs are covered, as well as regular reflective practice sessions to support you within your role. 

We are actively looking for people to join our mentoring community with lived experience of the criminal justice system, under represented groups from BAME community, creative arts, business skills, wellbeing - whatever your skills and background we are open to hear from you to support our diverse group of men. 

Trailblazers are looking for Volunteer Mentors who are:

• Empathetic with a positive outlook and manner.
• Able to help others without judgement or discrimination.
• Excellent communicators with a sense of humour.
• Well organised, can prioritise and multi-task.
• Reliable and able to commit to the role for up to 12 months providing weekly ETE sessions remotely either by telephone or via Zoom / MS Team digital platforms.
• Have skills and experience in supporting those who are disadvantaged into education, training and employment (ETE).
• Able to work independently with the ability to prioritise and manage your own workload with minimal supervision taking a flexible and creative approach to the demands of the post.
• Able to demonstrate sensitivity to other cultures, working with people from other backgrounds and demonstrate a commitment to equal opportunities.