Community volunteer volunteer volunteer roles in Ruislip, greater london

Summary

Supporting young people in leading activities and mentoring support by providing a listening ear and practical support and guidance.

Detailed description

You’ll find plenty of ways to use your listening skills as well as being a first point of advice for practical concerns that young people face or for supporting them in fun and exciting activities and games. We have our Youth Sessions based in Watford, Hatfield and Cheshunt.

Tuesdays (Watford, Orbital Community Centre)

4.30pm to 6.30pm (Juniors)

6.30pm to 8pm (Seniors)

Wednesdays

The Hive @ Jim McDonald Centre

Seniors - 4.30pm to 6pm

Thursdays

St John' Youth Centre

Juniors - 4.30pm to 6pm

Project Group - 6.30 to 7.30

You will be:

Supporting youth work activities and workshops

Supervising young people in discussion sessions

Building positive relationships with young people

Working with other staff to plan and evaluate activities by gaining feedback

The application process is simple - please submit an initial enquiries form by clicking on the below link with your details and ensure you let us know that you saw our advert on the CharityJob website and we will get in touch to discuss next steps. Following a brief discussion we will ask you to fill in a few more details, carry out an informal interview and apply for a DBS check as well as requesting details of two referees.

We also provide full training and support throughout your journey and you will have access to events and celebrations throughout the year!

We look forward to welcoming you to be a part of the One YMCA Family!

Our Linked Minds Befriending Project supports people who are socially isolated in Ealing and Hounslow due to a diagnosed mental health problem.

This is an opportunity to become a Befriender.

On successful completion of specialist mental health training, the Befriender is matched with someone suitable, by a Co-ordinator who then acts as a (non-clinical) supervisor for the befriending period, which is limited to a year.

Befriender, client and supervisor make a plan together with a goal to work towards, and the Befriender makes a weekly 1-2 hour visit to the client's home, where they might stay in and chat over a cup of tea, go out for a walk together, visit a café or undertake a local activity. 

These visits make such a difference for the client, increasing their confidence and helping them explore and work towards getting a job, joining a club, meeting other people or whatever their goal may be.

The aim is that, by the end of the year, clients feel better about themselves, more valued, resilient, empowered, more linked to their community and better equipped for their journeys in recovery.

But volunteering with BEfriend not only enriches the lives of those who are isolated, it also offers immense personal rewards.

As a Befriender, you’ll get to know inspirational people with fascinating stories, develop new skills and be part of a supportive team that values compassion and connection.

Founded in 1997, the Islington Centre for Refugees and Migrants provides a place for refugees, migrants, and people seeking asylum to rebuild their life with support and community. From classes to casework to financial assistance, the Centre has a wide offering available for our community of over 200 people. Our approach is compassionate and human and the support we offer is long term - on average people stay with us around four years.

The current Board brings a wide range of charity and public body experience including strategy and fundraising and we are looking for skills to both enhance and complement these strengths.

The Centre has a dedicated and talented staff team led by our CEO, Andy Ruiz Palma, who joined in 2000 as an English teacher. In addition to this staff resource we have around 40 volunteers who provide direct support through activities. We also have in place accountancy support to the executive and a dedicated fundraising team.

We are looking for someone who can demonstrate a strong empathy with our client group and who understand how to work with organisations rooted in a local community. You will bring excellent people and communication skills and demonstrate good team-working.

We are open to applications from people looking for their first Trustee role or who may not have considered being a Trustee before and will provide mentoring to help trustees find their feet.

We are looking to recruit a deputy treasurer with:

A good understanding of financial management and reporting

A recognised accounting, finance or similar qualification

Ability to analyse and communicate financial information to the wider Board

Willingness to provide financial advice and support to the management team as needed

Knowledge and experience of fundraising finance practice in voluntary and community organisations (desirable)

We appreciate any volunteering help that you can offer YBTC and want to make sure that our

volunteers have a positive experience with us. We pledge to support you as much as we can.

We want to ensure that volunteering with us does not feel too daunting, so the exact tasks might

vary depending on your circumstances. However, some typical tasks may include:

· Asking people you know who might be willing to have a collection box in their business

· Approaching local businesses to display the boxes and collect loose change from their customers

· Building and maintaining relationships with your box holders to inspire loyalty and encourage people to continue giving year after year

· Collecting the boxes in your area as and when required and taking to your YBTC contact

We are looking for people who are:

· Have a warm, friendly and confident outlook

· Willing to learn about the work of YBTC

· Able to communicate with a range of different groups

· Are creative and imaginative – spotting opportunities to boost your distribution

· Are well organised and enjoy meeting new people

· Reliable and able to commit to agreed requirements

We can offer you:

· Induction and ongoing training

· Ongoing support and supervision in your role

· The opportunity to learn new skills

· YBTC commitment to health and safety

Founded in 2003 and originally named Andrea’s Gift and later Brain Tumour Research and Support

Across Yorkshire, Yorkshire’s Brain Tumour Charity (YBTC) is Yorkshire and Humber’s leading

brain tumour charity. Offering practical, financial and emotional support to both adult and child

brain tumour patients, together with their families.

We fund brain tumour research in Yorkshire; we hope this research, dedicated to identifying new

approaches to the discovery and treatment of brain tumours, will improve outcomes for patients.

At YBTC we are a small team who are growing to meet the needs of those affected by a brain

tumour in Yorkshire. Around 15 new cases of primary brain tumour are diagnosed in the region

every week.

Our charity values are Integrity, Compassion, Community, & Ambition.

Our Vision/Mission

To improve the lives of people impacted by a brain tumour in Yorkshire, through local support and

research.

Support your local Oxfam shop by helping to sort, research, price and prepare donated items - for our online shop, all while gaining hands-on retail experience in a safe, supportive environment.

Do you want to make a real difference?

At Oxfam, we're not just selling pre-loved items and unique finds – we're working together to build a radically better world. With your help, we will turn pre-loved treasures into resources that empower communities worldwide.

Here's why Oxfam is the perfect opportunity for you:

Be a Second-hand Superhero: In our high street shops, Ecommerce Hubs and Online Shop, people like you help create exciting and inspiring collections – retail therapy with a purpose!

Increase Your Skills: Gain valuable retail experience you can add to your CV, such as merchandising, customer service, and teamwork.

Find Your Community: Meet like-minded people who share your passion for a fairer world.

Flexibility: We know life gets busy. That's why we offer flexible volunteering options. A few hours a week is all it takes to make a big difference.

Oxfam isn't just another charity shop. We're a movement of passionate individuals working to create a fairer world, and we’d love you to be a part of it!

What happens next?

After you apply, the manager will ask you to come in for an initial chat. This is not an interview, just a chance to get an idea of what you'd like to do in the shop. From there, you can meet the rest of the volunteer team and get involved with whatever area of the shop takes your interest!

Slough Foodbank, founded by two Slough churches (including Slough Baptist church) is seeking a Trustee with a strong Christian faith to serve as Treasurer Trustee.

We are part of Trussell, a UK-wide network of more than 1,300 food bank centres, working together to ensure people in crisis receive emergency food and support. Slough Foodbank operates six days per week and currently issues around 12,000 emergency food parcels each year. We are a progressive, forward-thinking foodbank focused on meeting immediate need while helping people move towards stability.

The Treasurer Trustee will work alongside our finance and fundraising teams, providing oversight and guidance rather than day-to-day administration. We welcome applicants with either broad governance experience or a specialist financial background.

What matters most is a commitment to our mission, support for our Christian ethos, and a willingness to be actively involved in the practical workings of the foodbank.

Job Title: Programme Manager                                                                

Reports To: Programme Director

Location: Hybrid

Employment Type: Full - Time
 

About the Project – “Solta o Jogo”
“Solta o Jogo” is an exciting cultural competition and community festival celebrating Brazilian traditions through Capoeira, music, dance, and acrobatics. Hosted at Kingston University Townhouse, this event offers free taster classes, performances, and a vibrant Brazilian arts & products fair—engaging local communities and encouraging cross-cultural learning.

We are looking for a Programme Manager to oversee the planning, coordination, and execution of the event. This hybrid volunteering role requires a commitment of 12 hours per week for 6 months. It is best suited for someone based near Kingston, as travel expenses will be reimbursed. This is a great opportunity to lead a high-profile community initiative that has previously been praised by local councillors, Kingston University, and the Brazilian Consulate in London.

Position Overview:
The Programme Manager oversees the strategic delivery of a multi-project programme focused on enhancing employability and skills development for target populations. This role ensures alignment with organisational and community goals, driving initiatives that reduce skills gaps, improve workforce readiness, and foster partnerships with employers and training providers. Reporting to the Programme Director, the Programme Manager manages a team of project specialists and coordinators, ensuring seamless execution of programme activities and measurable impact.

Key Responsibilities:

1. Programme Leadership:

   • Lead the end-to-end employability and skills development programme delivery, ensuring alignment with strategic objectives.

   • Mentor and manage project specialists and coordinators, assigning tasks tied to programme milestones such as training workshops, employer partnerships, and participant assessments.

2. Stakeholder Collaboration:

   • Build and maintain relationships with employers, educational institutions, government agencies, and community organisations to align programme outcomes with labour market needs.

   • Act as the primary point of contact for external partners, ensuring their requirements (e.g., hiring criteria, certification standards) are integrated into programme design.

3. Programme Design & Delivery:

   • Oversee the development of training curricula, mentorship initiatives, and job placement strategies tailored to diverse participant groups (e.g., youth, career changers).

   • Monitor participant progress and employment outcomes, using data to refine programme effectiveness.

4. Risk & Compliance Management:

   • Identify barriers to participant success (e.g., accessibility, resource gaps) and escalate systemic challenges to the Programme Manager with actionable solutions.

1. Reporting & Communication:

   • Track and report on key metrics such as participant engagement, skill acquisition rates, and post-programme employment status.

   • Prepare updates for senior leadership and stakeholders to demonstrate programme impact.

2. Process Improvement:

   • Implement feedback loops with participants and partners to continuously enhance programme quality.

   • Promote best practices in adult education, vocational training, and equity-focused initiatives.

Required Qualifications:

• Education: Bachelor’s degree in Education, Social Work, Human Resources, or a related field.

• Experience:

  • 3–5 years managing employability, workforce development, or adult education programmes.

  • Proven experience leading teams and collaborating with cross-sector stakeholders.

• Skills:

  • Strong understanding of labour market trends and barriers to employment.

  • Ability to design inclusive, participant-centric programmes.

  • Proficiency in data analysis tools (e.g., Excel, CRM systems) and project management software.

  • Exceptional communication skills for engaging diverse audiences.

• Certifications: Certifications in programme management (e.g., PgMP), career coaching, or adult education are advantageous.

Help us bring our farm stories to life!

Time: one-off project (about 10–20 hours over 2–4 weeks or until the project is completed)
Location: UK-based only (you must be able to volunteer/work in the UK)
Type: Volunteer (pre-approved expenses reimbursed if any)

About us

We’re Willowbrook Farm Charity, a tiny, big-hearted team teaching sustainability, biodiversity, and ethical farming. We’re working hard on our branding and visuals and would love a creative soul to help us make a small set of illustrations and icons that feel playful, kind, and unmistakably “us.”
 

The project (hand-drawn, brand-matched)

We need a talented Digital Artist who can hand-draw (on tablet or device of choice) and then deliver clean vector or high-res digital files. Your drawings must match the style of our main logo, so please take a quick look at our website first and see if that’s a style you’re happy to work in.

You’ll create

• Simple icons (e.g., education, biodiversity, volunteering, donations, accessibility).

• Farm-animal illustrations (goat, chicken, cow, bee, duck, etc.).

• Simple landscape elements (hedgerow/field/sun).

Files: SVG/AI (or layered PSD) + transparent PNG exports in agreed sizes.
Style: Hand-drawn linework, consistent strokes, brand-friendly colours (we’ll share swatches/brand guidelines).

How we’ll work (friendly & simple)

• You will work as part of our volunteer team doing brand development.

• Sketch/concepts round (hand-drawn roughs) → we will together discuss a direction.

• We keep feedback kind and clear to help you get the most out of the experience.

You (what helps you shine here)

• You love drawing by hand (sketchbook, iPad/Procreate, etc.) and can translate it into tidy digital files.

• You’re good at matching an existing style and keeping a set consistent, as all our assets must look like they belong to the same family as our rooster.

• Portfolio that shows icons/animals/mascots or similar line-based work.

• Tools: Illustrator, Photoshop, Procreate—whatever helps you deliver clean assets.

• A soft spot for nature and community work

Important eligibility

• UK only: You must be living in the UK and able to volunteer here.

• We can only consider applications that include both a cover letter and a portfolio.

Rights & usage

To keep our brand consistent, we’ll ask for a simple agreement granting Willowbrook Farm Charity a perpetual, exclusive licence to use the final artwork across print and digital (you keep your moral rights/credit).You’re welcome to feature the work in your portfolio.

What you’ll gain

• Recognition & credit: We’ll credit you by name/handle on our website and socials (you keep moral rights/credit; the charity holds exclusive usage rights to the final assets).

• Portfolio showcase: Your illustrations will appear across our website, socials, and reports, with permission to include the project in your portfolio and case studies.

• Reference & testimonial: After successful delivery, we can provide a written reference and a short testimonial you can quote or reference on LinkedIn if you desire.

• Real-world impact: Your art will help a small, values-led charity tell its story and reach more people who benefit from our programmes.

• Clear brief & kind feedback: A tidy brief, quick decisions, and constructive notes—useful experience working to brand style and artwork specs.

• Practical support: You will work as part of a team and gain experience working in a creative environment with other volunteers who are also working hard to develop our brand. 

How to apply

Please email us with:

1. Cover letter: Tell us why this project excites you and why you want to volunteer with us.

2. Portfolio link (required): show us hand-drawn work and any icons/animal pieces you may have produced or any other artwork that helps us to see your line of work and style.

3. Availability: when you could start.

We can’t wait to see your lines and little creatures come to life. Thanks for considering volunteering your art to help our community grow. 

Senior Fundraising Manager 

Purpose:
To design, lead, and oversee a powerful multi-channel fundraising strategy that supports the CIC’s mission, volunteer expansion, and community-impact programs.

Key Tasks:

• Develop and execute a high-level fundraising strategy across individual giving, corporate partnerships, grants, community fundraising, and online campaigns

• Build the infrastructure for our upcoming Volunteer Fundraising Ambassador Programme, including training pathways, scripts, tools, and reporting systems

• Lead the development of both in-person and digital fundraising models, ensuring they are ethical, transparent, and scalable

• Manage relationships with high-value donors, trust funders, partners, and community stakeholders

• Analyse fundraising data, forecast income, and build systems for tracking donor engagement

• Work closely with leadership to ensure fundraising aligns with the CIC’s decentralised, community-first mission

• Provide mentorship and guidance to the Digital Campaign Fundraising Manager and junior fundraising volunteers

Ideal For:

An experienced fundraising professional who cares deeply about community empowerment, grassroots impact, and building sustainable systems that uplift vulnerable groups across the UK and globally.

Why Join Us

• Shape the entire fundraising arm of a growing, innovative, creative UK social enterprise

• Build systems from scratch and see your work directly empower young people, vulnerable adults, and community-led initiatives

• Work with an ambitious leadership team dedicated to decentralised, people-powered structures

• Gain strategic experience in developing ambassador programmes, hybrid fundraising models, and multi-channel campaigns

• Access recorded training, references, and opportunities to transition into senior paid roles as the CIC scales

• Be a foundational leader in building a national—and later international—fundraising network

• Have the oppotunity to be out of the box thinking creativity.

• Be the 1st in line to move the role into paid position once sustained donor growth is achieved.

What You’ll Learn

• How to design in-person and online fundraising systems for a CIC

• Donor psychology, community engagement techniques, and long-term supporter retention

• Multi-channel campaign planning: face-to-face, digital, events, and community-led

• How to train and oversee a large volunteer fundraising workforce

• Ethical fundraising and safeguarding for vulnerable communities

• Strategic planning and organisational development within a decentralised structure

Organisation: Support U is a leading LGBTQIA+ resource and support service based in the Thames Valley area. 

Location: Work from home but ideally based in or around Berkshire.

Commitment: Approximately 2-4 hours a week alongside any training and volunteer team catch ups / planning meetings 

Overview: 

Support U is launching Rainbow Line in January 2026 — a dedicated listening line for the LGBTQIA+ community — and we are seeking compassionate, committed volunteers to join us as Call Handlers. Rainbow Line has been created to offer LGBTQIA+ people a safe, confidential and non-judgemental space to talk, be heard, and feel supported.

The service is designed for individuals who may be feeling isolated, overwhelmed, or in need of someone to listen. While Rainbow Line is not a professional counselling, psychotherapy or crisis service, volunteers play a vital role in offering empathetic listening and, where appropriate, signposting callers to specialist services and organisations for further support. By volunteering with Rainbow Line, you’ll be helping to reduce isolation and create a more connected, supportive community.

What You’ll Be Doing 

• This is a home based volunteering role, but you’ll ideally need to be based in or around Berkshire.

• The telephone support service will run twice a week within a 2-hour time slot. You’ll ideally commit to 2–4 hours per week. 

• Service users will pre-book telephone appointments via our website. 

• You’ll answer pre-booked calls, providing a safe, non-judgemental space for users to talk openly and be heard, with signposting to other relevant services. 

• After each call, you’ll complete a short record noting topics that came up, and any safeguarding concerns. 

• Support U’s designated safeguarding leads will be available during service hours for any immediate advice or escalation. 

Who This Role Would Suit 

• Someone looking for a long term volunteering opportunity. 

• Qualified counsellors, psychotherapists, or other talking therapy practitioners who wish to give back to the community. 

• Students or trainees in counselling, psychotherapy, psychology, social work, or mental health nursing seeking practical experience. 

• Individuals with experience in other listening based support roles. 

• People with strong empathy, good listening skills, and an interest in supporting the wellbeing of the LGBTQ+ community. 

What’s In It for You 

• Make a direct and positive impact on the lives of LGBTQ+ individuals. 

• Help create a safe, judgement free space for those who may never have experienced one before. 

• Offer meaningful support, even a short 45 minute conversation can impact someone’s day or outlook. 

• Contribute to a wider effort to foster safety, inclusion, and understanding within the community. 

• Gain valuable experience in active listening, support work and working with diverse communities. 

• Be part of a welcoming, passionate and supportive team. 

Requirements 

• Based in or around Berkshire (desirable, but not essential)

• Able to realistically commit to a minimum of 2-4 hours per week for the long term. 

• Basic administrative skills and strong communication and organisation skills. 

• Some experience in a similar line of work (e.g. counselling, mentoring, support work) or willingness to learn and undertake training. 

• Willing to undergo an enhanced DBS check. 

• Evidence of completed safeguarding training or willingness to complete safeguarding training organised by Support U. 

• Comfortable using basic technology to answer calls/log call notes. 

• Commitment to maintaining confidentiality and safeguarding best practice. 

Dive into lasting impact: Fundraise for East London Waterworks Park to create and shape natural swimming ponds, ecological habitats and community gardens

East London Waterworks Park is a volunteer-led charity that has won a 2024 New London Architecture award and raised £2m towards buying land from the Department for Education to transform the 14-acre Thames Water Depot on Lea Bridge Road on the border of Waltham Forest and Hackney, into a new biodiverse park with natural swimming ponds, forest schools and community spaces. 

We are creating a fundraising strategy for our next phase of work: an exciting programme of community projects. If you have experience of planning or running fundraising campaigns, we would love to hear from you. Our community-led strategic process, as well as all of our work, is open for everyone to participate in.

The Fundraising Circle currently meets fortnightly on a Thursday evening on Google Meet and spends voluntary time outside of the meeting completing agreed tasks remotely. We understand that people may not have a lot of time to give, so we want to find volunteers who could give us one-off or ongoing strategic advice and support.

If you have experience in writing grants and funding applications, corporate fundraising, philanthropy, or any other aspect of fundraising, it would be great to hear from you. 

We are keen fundraisers but we are lacking professional expertise and experience and we would love your help and input. We would welcome one-off advice on the phone or in person, as well as longer term volunteers. 

East London Waterworks Park is an exciting and ambitious project that offers many rewarding opportunities for our volunteers. You will have a significant impact on the creation of a new biodiverse community-owned park with free access natural swimming ponds and forest schools. 

By leading fundraising projects that explore how diverse professionals (architects, ecologists, web developers, community researchers etc.) collaborate to shape community infrastructure, volunteers will directly contribute to the development of a park that truly reflects the needs and desires of the local community. 

Without funding we won’t be able to make it happen. Your input will help us craft experiences that inspire, educate, and engage our service users, stakeholders, funders, and the general public, ultimately driving support for the park's mission and ensuring its long-term sustainability. So you will be directly contributing to the creation of a new biodiverse community-owned park with free access natural swimming ponds.

Read Easy provides free, confidential, one to-one reading coaching for adults who struggle with reading, through a network of volunteer groups. Read Easy groups are changing the lives of individual adults across the country by providing them with the support they need to learn to read, and in turn opening doors for them to all sorts of new opportunities in life. You can read about the difference Read Easy makes here on our website.

Outline of the Administrator/Secretary role

Being an excellent timekeeper and an organised individual, your administration skills will be vital to support the smooth running of the local Management Team. By recording actions agreed at meetings, and supporting the Team Leader, Management Team and Coordinator with administrative support, this role ensures that the group functions at its best and works in the most efficient and effective way to help adults learn to read in your community.

How we will support you

You will be provided with the Management Team Handbook, training/induction, policies and guidance specifically needed for this role, including access to support from a Read Easy UK Regional Adviser, via your Team Leader. You will also be invited to Read Easy UK’s regional forums and annual conference which give volunteers an opportunity for networking with those from other groups.

What you will be doing

● Arranging Team meetings with the Team Leader and distributing agendas

● Recording actions agreed at the team meeting and distributing notes on required actions

● Submitting Coach and Reader Finisher questions responses to REUK

● When required, supporting the Coordinator with printing and copying

● Supporting with general administration for your group

● Attending regular Management Team meetings, typically every 6-8 weeks

The skills you will need

● A strong commitment to improving the lives of the people Read Easy works with.

● Good communication and people skills, with a commitment to maintaining© Read Easy UK 1 June 2023confidentiality.

● Reasonable confidence in using IT.

● The ability to use initiative and work independently.

● A willingness to abide by Read Easy policies and procedures.

● An open attitude that encourages two-way communication and willingness to ask for and offer support to the Team.

● A non-judgemental attitude and respect for others, with a commitment to equality and diversity, so that you can make everyone feel valued and included.

● Energy and enthusiasm with an average of one to two hours a week to commit to the

Lead with Legacy: Become a Multi-Cadet Unit Manager (Deputy Area Officer)

Ranger Cadets is calling visionary leaders to step forward.

We are seeking Multi-Cadet Unit Managers (Deputy Area Officers) to guide and inspire cadet units across an area of England local to where you live.

About Ranger Cadets:

Ranger Cadets is a new uniformed youth work organisation dedicated to equipping young people with essential life skills, tools, and opportunities to become active citizens who make a positive contribution to society. Through training, service, and ceremonial identity, cadets grow in confidence, resilience, and pride—building a legacy of community impact.

Your Mission:

• Command with dignity: Manage at least two cadet units, ensuring weekly training and ceremonial excellence.

• Mentor with purpose: Support the training and shadowing of new volunteers, guiding them into the Ranger Cadets tradition. Especially Officers In Charge of Cadet Units (Cadet Unit Managers), giving your advice and experience.

• Inspire with vision: Shape the future of young people through leadership, service, and community engagement.

Your Path to Advancement:

After 12 months of service, you’ll have the opportunity to rise in rank to Area Manager (Area Officer). In this role, you will:

• Lead a group of cadet units.

• Support, guide, and empower Cadet Unit Managers (Officers in Charge).

• Carry forward the ceremonial identity and community mission of Ranger Cadets.

Why Volunteer as a Multi-Cadet Unit Manager?

• Step into a senior leadership role within a growing national movement.

• Gain mentorship and management experience while shaping new volunteers.

• Make a lasting difference in the lives of young people and your community.

• Be part of a tradition that values honour, service, and legacy.

Call to Action:

If you’re ready to lead multiple units, mentor new volunteers, and rise through the ranks, the Ranger Cadets need you. Become a Deputy Area Officer—your journey to Area Manager begins here.

RANGER CADETS 

#PreparedForLife

OVERALL PURPOSE OF ROLE

MAIN ACTIVITIES AND RESPONSIBILITIES

Using the voluntary working practices, policies, procedures and values set by Alex TLC, work with paid staff to ensure the charity shop business is run accordingly.

Work to the high standards expected at all Alex TLC shop premises according to the requests of the Shop Manager.

Work as a team member, taking full responsibility for all shop duties undertaken.

Participate in all training and legislative checks required by Alex TLC, statutory and specific to role.

CUSTOMER RESPONSIBILITIES (INTERNAL & EXTERNAL)

Maintain excellent levels of customer service (remembering customer service extends to colleagues and service providers, as well as customers), going above and beyond where possible.

TECHNICAL RESPONSIBILITIES

Expert knowledge of the safe and correct use of all equipment used in the day to day running of the charity shop, for example the till, steamer, pricing equipment. Training is provided.

OTHER FEATURES OF JOB

Hours of work are according to those agreed between yourself and the Shop Manager.

Opportunity for paid employment in our charity shops.

Opportunity to attend the Alex TLC Community Weekend and meet sufferers of leukodystrophy and their families. Volunteers assist in the running of activities during the Weekend and attend the social events included.

LOCATION

South East London Alex TLC charity shop premises.

PERSON SPECIFICATION

EDUCATION, QUALIFICATIONS AND TRAINING

DESIRABLE:

· GCSE, ‘O’ Level or equivalent Mathematics and English Language

· customer service

EXPERIENCE

DESIRABLE:

· Willingness to learn about leukodystrophy and the challenges our beneficiairies face

· charity shop or other retail

WORK BASED COMPETENCIES

DESIRABLE:

· Good customer service skills

· Good telephone skills

· Good writing skill

· Good numerical ability

· Good organisational ability

· Flair for display

· Computer literacy

BEHAVIOURAL COMPETENCIES

ESSENTIAL:

· Motivated

· Honest

· Committed

· Ability to work in a team

DESIRABLE:

· Enthusiastic

· Articulate

· Calm under pressure

· Methodical

· Resourceful

· Commercial acumen

We are only able to accept applications from UK residents.