Community volunteers volunteer roles in grangetown, cardiff

Why we need you?
The Halifax Charity Gala is organised by a committee of local volunteers in their spare time. The work required to plan and execute the gala is quite large & growing, with Committee members working all year round to support the 40 or so local good causes we represent. This all requires keeping the public (our customers) updated with relevant information, as well as openly engaging with our member organisations & suppliers.

What will you be doing?
Helping to organise Calderdale’s longest-running annual not-for-profit family event! On a more practical level, you’ll be sharing confirmed information (such as the arena acts, the Procession floats, where tickets are on sale) proactively on our social media channels, as well as republishing the posts into relevant groups. You may also post “call outs” for local performance groups, specialist vehicle owners, independent traders, etc to apply to be part of our next event. Furthermore, you’ll respond to any comments/replies/messages received, forwarding the query to the appropriate team internally if required.

As the Social Media Officer, over Gala weekend you will be asked to share photographs captured by our volunteer photographers, repost content shared by members of the public, and schedule “coming next” posts for our timetable of events.

What skills do you need?
You will need to be able to communicate well in written English. You’ll need access to a suitable device which can access Facebook, Instagram, LinkedIn & X, and you’ll need your own accounts on those (so we can grant you permission to act as our channels).

How much time do you need to commit?
Scheduling proactive posts can be done at any time to suit you; over winter months, this may only amount to an hour per month, but as the event gets closer, could take 2-3 hours per week. Responding to comments/etc varies, though in winter is likely less than an hour per month, but in May & June can be 2-3 hours per week; this can be done flexibly to suit you, if notifications are responded to within a reasonable time.

Regular meetings over the year. These are held on weekday evenings usually once a month; we have an additional one in May as well as two charity meetings a year. You should aim to be able to attend every meeting, however there is provision in our constitution to attend our meetings virtually (via a web browser or mobile app).

As much time as possible over the weekend of the second Saturday in June, although this is not a requirement as we do have some Committee members that cannot help with setup or take down.

What support will you be given?
You can always speak to anyone else on the committee or the one of the other officers. We work as a supportive team and help each other when workloads are high, or life gets in the way. 

What are the benefits?
Satisfaction of knowing you are making a valuable contribution to a successful, high-profile event supporting local good causes and providing the people of Halifax a great family day out.
Enjoyment of meeting new people within your community and being a part of our team.
Knowledge that you will have made a positive impact and improved the experience of the public and our member organisations.
The opportunity to develop various skills.
Brunch & evening meal on setup day and lunch on Gala Day.

How to sign up?
Join as a Committee member and speak to one of the elected officers (Chairperson, Treasurer, Charity Liaison Officer, Committee Administration Officer or Honorary Secretary) to say that you are willing to be appointed as the Social Media Officer

We are looking for 3 candidates to join our volunteer enhanced professional development programme and gain real world experience in your chosen field). While we only have 3 vacancies available through this programme, other options are available if your skills match our criteria.

Job Description:

Quilombo UK is looking for a Bid Writer - Commercial Proposal Volunteer to join their team. Quilombo UK is a not for profit social enterprise that challenges people to think differently and bridge gaps between communities, with the aim of building a culturally rich society, where differences are accepted and celebrated. As chosen among 160 other organizations to work in collaboration with the Home Office on the “Building a Stronger Britain together” project, you will be joining a team, which not only supports the community but also stands up to extremism in all of its forms.

By joining Quilombo UK and QMC Capoeira School you will be supported and guided by experienced staff and volunteers, who are willing to share their skill set and will provided you with great opportunities for development in many different areas.

Ideal candidates will assist Quilombo UK in preparing funding bids that contribute to their further development. They should be well-organized, with a proactive attitude to deliver work that adheres to the key objectives of the organization. Candidates should be willing to volunteer at least 12 hours a week, for a duration of 16 weeks.

You will be volunteering as part of the team who are responsible for creating the bids to attract funding for our new or existing projects. The role will involve discussing project ideas and proposals with the management & project teams, searching for the right funding opportunities and preparing bids for submission.

You will work as part of an experienced team, where writing skills and experience in crafting persuasive and compelling content are essential.

Responsibilities:

• Develop and write commercial proposals tailored to meet the specific requirements of clients and align with business objectives.
• Review and revise previously created proposals to ensure accuracy, coherence, and alignment with current business strategies.
• Collaborate closely with other team members, partners, and stakeholders to produce high-quality bid responses, compelling content, and effective key messages that align with win themes.
• Assist in establishing a comprehensive proposal development strategy.
• Propose innovative ideas for bid submissions in line with the established strategy and market demands.
• Collect, organize, and analyze all relevant information to be included in the proposals.
• Manage a detailed “bid plan” and ensure all proposals are approved and submitted before the stipulated deadlines.

Skills and Attributes:

• Proficiency in Microsoft Word.
• Ability to work with Excel is an advantage; support will be provided if necessary.
• Excellent writing skills with a strong understanding of persuasive writing and narrative structure.
• Focused, organized, and able to work efficiently under tight deadlines.
• High level of accuracy and attention to detail.
• Strong communication and interpersonal skills.
• Ability to maintain professionalism and confidentiality at all times.
• Some understanding of commercial market trends and research processes.

Perks:

• A supportive working environment providing opportunities to develop your skills and experience in commercial bid writing.
• Work alongside seasoned professionals eager to share their expertise.
• On-site training programs to help you grow your skill set.
• A casual yet professional office setting with snacks and drinks provided.

Job Type: Part-time

Expected hours: 12 per week

Benefits: Work from home

Schedule:

• Flexitime
• No weekends

Experience:

• Bid writer: 1 year (preferred)

Location:

• Remote (preferred)

Work Location: Remote

We are seeking additional Trustees to help Gambling Lived Experience Network (GLEN) to continue to act as an independent voice raising awareness of, and offering support to people affected by, gambling related harms.

Gambling Harms actively impact over 7 million GB residents each year, with an estimated 1.3 million actively engaging in harmful gambling. Millions more experience legacy harms long after gambling has stopped being a 'live issue' in the lives of individuals and their family members.

GLEN is a network charity (CIO) seeking to amplify the voices of those who have experienced and intimately understand what gambling harms are, and how they manifest in individual, family and community environments.

We are a strong advocate and supporter of the power of Lived and Living Experience and accordingly seek individuals who share our vision of needing the voices and experiential knowledge embodied in LLE to have a central role in shaping our societies understanding and response to what is a growing public health concern.

Time-wise, we simply ask a few hours per month, mainly through attendance at GLEN board meetings which are usually hosted online 4-5 times per year.

Support-wise, we welcome any and all support you can offer us.

We particularly welcome individuals who have themselves experienced harms caused through gambling - whether through their own gambling or the gambling of a loved one - but this is not a requirement. The only requirement we really seek is a commitment and alignment with our charitable goals of empowering LLE to have its voice heard and acted upon.

Please download our Role Specification for more details.

This flexible home volunteering role is worthwhile and rewarding. Make a real difference writing letters. As a Volunteer Penpal Writer you’ll be a key member of the Letterbox Team. Your letters will cheer someone up and establish a trusting, supportive relationship with a client who might be lonely or socially isolated.

What tasks can this role include (some or all of the following):

• Writing letters to clients
• Building trust and companionship with a client through correspondence. Omega befriends a variety of people including: caregivers, the lonely, isolated or people with ill-health.
• Liaising with the Letterbox Team by email or post.
• Respecting service standards, appropriate boundaries and recognising the policies and procedures that are necessary when befriending adults at risk.
• Making suggestions to help us improve the service we provide to clients and Volunteer Pen pal Writers.

This role could be for you, if you:

• Enjoy writing and receiving letters
• Are enthusiastic and self-motivated
• Associate strongly with Omega’s values and strategy
• Have knowledge or understanding about a variety of client issues including caring, feeling isolated and lonely and its impact on people and society
• Have satisfactory written and inter-personal communication skills
• Recognise the importance of confidentiality and can show this in practice
• Are committed to inclusion, treating people with dignity and respect

What support and training will be provided?

• Feedback from clients and colleagues
• Regular and ongoing support from Letterbox Team Leader
• Answering questions
• Stationary and pre-paid envelopes can be provided making the service free.
• Opportunity for peer support events and invitation to Omega events
• Reward system and opportunity for volunteer of the month rewards

What are the benefits for you?

• Knowing you are making a difference to someone’s life by doing something you enjoy
• Joining the Omega Team, who are taking action against loneliness and isolation as well as helping people in crisis
• An opportunity to enhance your CV or learn new skills
• An opportunity to engage with your community

Location of the role:

• Mainly your home

When are you needed?

• At a time to suit you

Do you have a great idea to benefit people living with MS? At the MS Society, we campaign on a range of issues like welfare, treatments, care and support that people with MS need. We want to do more locally and want to support your ideas on making change happen. Together we can do more.

Perhaps you’ve spotted there are no blue badge spaces at your local supermarket? Or maybe your neighbourhood has no kerbs easy for wheelchairs to use? In this volunteer role, you’ll help drive change for people with MS in your community and develop your networking and influencing skills along the way.

As a campaigner you’ll bring your own ideas, local knowledge and personal experience to your campaigns. You’ll make decisions about your own campaign activities and collaborate with other campaigners in your area.

This role is flexible and aims to fit around you. Time commitments for this role may vary depending on your activities and the campaigning you’d like to do. This is an ongoing role.

Apply 

1. Read through the role description carefully (available via file attached on the right hand side)

2. Apply online, and have a welcome chat with your support staff member

Chatterbox Befrienders offer one-to-one telephone support and will call a client once a week offering companionship and a listening ear for an individual who might otherwise go unheard. Chatterbox volunteers befriend a variety of people including carers, socially isolated individuals who are struggling with loneliness, people with ill health and those that have been bereaved.

This role could be for you, if you:

• Would like to make a real difference in someone’s life
• Want to challenge loneliness and can commit to a weekly phone call
• Are a good listener
• Are empathetic, patient and of a caring nature
• Have good verbal and inter-personal communication skills
• Recognise the importance of confidentiality and can uphold this in practice
• Are committed to inclusion and treating people with dignity and respect

Requirements of a Befriender include:

• Calling your client once a week for a chat of up to 45 minutes; this is a 26 week initial commitment, at the end of which each client’s needs are reviewed
• Completing an online call log record promptly after each phone call
• Ensuring immediate contact with the Chatterbox Coordinators if you feel that the client might be a risk to themselves or others
• Liaising with the Chatterbox Coordinator on a regular basis regarding the service, as well as discussing personal learning and development needs
• Respecting service standards, appropriate boundaries and recognising the range of policies and procedures that impact on befriending vulnerable adults

Benefits of this role may include:

• Knowing you are making a difference to someone’s life
• Joining the Omega Team who are taking action against loneliness and isolation
• An opportunity to enhance your CV or learn new skills
• An opportunity to engage with your community

Support and training provided:

• Omega Chatterbox induction program
• Safeguarding training
• Ongoing support from Chatterbox Coordinators for all questions, concerns, and support
• Out of pocket expenses are reimbursed and a mobile phone can be provided if appropriate
• Monthly Befriender group support meetings via the Zoom app

Location of the role:

• Home-based

When are you needed:

• Provided on enquiry

A Disclosure and Barring Service (DBS) check is required for this role. If you have a criminal record this does not automatically prevent you from being considered as an Omega Chatterbox Befriender. We will take into account the nature of the offence, when it happened and whether it is relevant to the voluntary role. If you are shortlisted, this will be discussed with you during the recruitment process.

Patient and Public Involvement Volunteer

We’re the MS Society – a community of people living with MS, scientists, campaigners, listeners, organisers, ambassadors and fundraisers. Our volunteers are a key part of achieving our goals and their support is vital. Join us.

About this opportunity
We are looking to recruit a Patient and Public Involvement Volunteer, to join our project team looking at developing a payment for involvement policy. The MS Society involves people affected by MS in many aspects of work, often this involvement means that we share decision-making power with people affected by MS or we gain insights on living with MS which help shape our work. It is considered best practice across the involvement sector to reimburse people for their time when they contribute to our work in this way. The aim of this project is to establish a policy on how the MS Society should be reimbursing people for time spent on involvement activities.

Your role on the project group will be to represent the needs and opinions of the MS community on this topic. You’ll be asked to attend regular online project meetings (one meeting every 6 weeks). You’ll also be asked for feedback on ideas and the draft policy via email in between meetings. The project is expected to last until autumn 2025.

This is a great opportunity to gain experience within a large charity and develop your existing skills and learn new ones.

About You
You’ll have an interest in the MS Society and the work that we do, as well as the enthusiasm to get involved and represent us and our values. You will understand the needs of people affected by MS.

To Apply 
- Read through the role description carefully and apply online

The MS Society is committed to promoting diversity. We can only offer roles to over 18s.

Could you use your social media, marketing and communications experience to raise the profile of a small charity? Help us to increase our social media presence and engagement, generate greatr content and help promote existing activities.

Our charity delivers a range of awareness campaigns and support services to patients, relatives, partners and carers who have been affected by a poorly understood pain condition; Complex Regional Pain Syndrome (CRPS). We are looking for 2 experienced social media and communications volunteers who are able to develop posts and campaigns from design to inception, create fresh and engaging content, increase engagement and to increase awareness of the charity and of the condition we represent.

Even though we are a small organisation we have big ideas and would like to draw on your experience in the communications world to help the charity deliver engaging content and communications to help us spread our aims and message to all our audience.

What Will You Be Doing?

• Engagement: Help increase engagement, improve the number of followers/likes, create & execute a content calendar
• Content Creation: Produce fresh, branded and engaging content for our social media channels 
• Graphics: Prepare graphics and text for sharing across channels 
• Engage with our followers and encourage interaction 
• Manage and maintain social media channels on a regular basis
• Support charity campaigns, marketing, events and fundraising activities by promoting them on our social media feeds
• Use your creative skills to support strategies to engage, grow, and widen our target audiences
• Develop publicity materials and communication techniques for social media to raise awareness of our chronic condition 

You will be with a small team of volunteers who will provide an overview of our existing social media content, our brand and how we have approached our social media content to date. 

Experience
We are looking for a volunteer who has experience in:

• Different types of marketing and communications media, including electronic and social media
• Writing and editing marketing content for social media platforms including Facebook, X, Pinterest, Instagram, TikTok, YouTube and LinkedIn (especially TikTok, Instagram Reels & posts and YouTube)
• Building strategies to increase social media following and /or build fundraising or awareness campaigns
• Developing a coherent brand voice for social media, from content creation to community interactions
• Using and setting up tools such as Buffer, Canva etc
• Creating and executing content calendars to help plan social media activity 

Skills Required

• Excellent written communication skills
• Accuracy and attention to detail 
• Creative writing and design abilities
• Good computer and digital skills
• Enthusiasm for communications and marketing and willingness to learn
• Ability to quickly understand the needs of our team / organisation / users
• Ability to transform small snippets of information into interesting and engaging stories suitable for X, Facebook, Instagram etc.
• Understands the resource constraints of a small charity and is able to work with these
• Open to feedback 
• An interest in helping Burning Nights CRPS Support achieve its aims
• Good organisational skills
• Excellent interpersonal skills, and able to work as part of a team

What Difference You Will Make
You will join the charity during a critical and challenging period and your expert knowledge and experience will be invaluable to our success. You will have a key role in ensuring we can maintain our support services and become a sustainable charity to allow us to fulfil our aims.

Benefits

You would be a part of our small, friendly and forward-thinking charity team, focused on reaching people who may not have heard about the charity or about the condition. You would have a key role in developing a socoal media strategy for a small charity. This is a fantastic opportunity for you to make a real difference to a rare condition.
You will further develop your communication skills, gain PR and marketing experience and develop your social media skills.

This is a remote volunteering role, volunteering from your own home.

We are seeking a volunteer with experience in WordPress, Divi Builder and WooCommerce. This to help support the information and format of our website, and as well as creating content for Paintings in Hosptials.

Please apply for the role if you match the following criteria: 

• Proficient in WordPress, Divi Builder, WooCommerce and Social Media creation 
• Comfortable working with backend of websites and content creation
• Attention to detail 
• Excellent communication and collaboration skills

About Paintings in Hospitals:

Paintings in Hospitals supports the health and wellbeing of people who need it the most, through the life-enriching power of art. Every day we witness the significant physical, mental, and emotional impact of our work on the lives of people in need around the UK. 

Established in 1959, our charity is now the UK’s leading arts in health organisation. Six decades of experience and expertise have enabled us to develop a unique art collection of over 3,000 original works, alongside art projects and engagement activities that transform the experiences of patients, service users, and staff.

We know that art reduces length of hospital stays, whilst also improving people’s mental health and physical symptoms. We continually evaluate our work across a range of settings, including hospitals, hospices, care homes, GP surgeries, and community spaces. 

Paintings in Hospitals is recognised by the Department of Health, NHS England, and Arts Council England as a leading provider of arts in health services. We have previously worked with national museums and galleries, such as the V&A, The National Gallery, and The Wallace Collection. 

The Nasio Trust

The Nasio Trust is a non-profit organisation that is empowering communities to break the cycle of poverty through the provision of education, healthcare and sustainable livelihoods.

The Nasio Trust works in western Kenya - an impoverished yet fertile zone in the country. Located close to Lake Victoria on the Trans African Highway, the area has been ravaged by HIV, whose rates continue to be high. Endemic poverty due to small land holdings, unpredictable agricultural yields and lack of industry has exacerbated other social issues such as teenage pregnancy and child safeguarding.

The Nasio Trust has a holistic and self sustaining model of operation that provides the child with an environment in which they can flourish and grow. Our Early Childhood Education Centres have an intake from age 4 and up. The families of supported children have access to free healthcare through our medical centre and they are empowered to become economically independent through training in enterprises such as soap making and poultry.

Fundraising Strategist

Volunteer Role Description (remote, unpaid)

Create a 5-year fundraising strategy for a UK and Kenya based charity that can appropriately tackle prevailing issues in the global development landscape such as funding cuts.

Weekly Time Commitment

2-3 hours per week

Duration of Volunteer Role (remote)

3-4 weeks

Maker Mindz

Maker Mindz is a nonprofit organization. At our core, our mission is simple yet powerful: to ignite children's natural curiosity and foster a deeper understanding of the world around them. By building this foundation, we help cultivate a lifelong love for learning.

Challenges: 92% of boys and 97% of girls lose interest in STEM if not engaged by the 5th grade.

Only 33% of eight graders are interested in STEM majors.

Only 6% of high school seniors will get a bachelor's degree in a STEM field.

Our approach is centered on hands-on, interactive learning experiences. We design immersive environments and develop engaging educational materials that encourage exploration, experimentation, and critical thinking. We aim to empower children to ask questions, seek answers, and discover the joy of learning on their own terms. Through a combination of innovative learning kits, online & in-person workshops, we strive to create an environment where curiosity thrives, and a lifelong love for learning is born.

We believe in the power of the community to ignite change. As Seth Godin says, "A group needs only two things to be a tribe: a shared interest and a way to communicate."

We are building a tribe of passionate individuals who share one powerful mission—making STEM education accessible to all. Whether you're an educator, an engineer, a creator, a designer, a parent, a student, or simply someone who believes in the future of science, technology, engineering, and math, you belong here.

Let's communicate, collaborate, and create a brighter future through STEM!

Google Ads Specialist

Volunteer Role Description (remote, unpaid)

We’re seeking a Google Ads Volunteer to help manage, optimize, and track our Google Ads campaigns (Google Ad Grants). This volunteer will help increase awareness of our programs, drive traffic to our website, and support our fundraising and engagement goals.

Key Responsibilities:

1. Set up and manage Google Ads campaigns.
2. Monitor ad performance and optimize for click-through and conversion rates.
3. Conduct keyword research and write compelling ad copy.
4. Ensure campaigns comply with Google Ad Grants policies.

Qualifications:

1. Experience with Google Ads and Google Ad Grants.
2. Strong analytical skills and ability to interpret campaign performance data.
3. Understanding of nonprofit marketing strategies is a plus.
4. Detail-oriented and self-motivated.
5. Passionate about STEM education and making a positive impact.

Weekly Time Commitment

2-3 hours per week

Duration of Volunteer Role (remote)

3-5 months

Do you have a great idea to benefit people living with MS? At the MS Society, we campaign on a range of issues like welfare, treatments, care and support that people with MS need. We want to do more locally and want to support your ideas on making change happen. Together we can do more.

Perhaps you’ve spotted there are no blue badge spaces at your local supermarket? Or maybe your neighbourhood has no kerbs easy for wheelchairs to use? In this volunteer role, you’ll help drive change for people with MS in your community and develop your networking and influencing skills along the way.

As a campaigner you’ll bring your own ideas, local knowledge and personal experience to your campaigns. You’ll make decisions about your own campaign activities and collaborate with other campaigners in your area.

This role is flexible and aims to fit around you. Time commitments for this role may vary depending on your activities and the campaigning you’d like to do. This is an ongoing role.

Apply 

1. Read through the role description carefully (available via file attached on the right hand side)

2. Apply online, and have a welcome chat with your support staff member

Ethiqana

We are a fair trade social enterprise focused on preserving earth friendly handicraft by providing sustainable livelihoods to our artisan heroes.

Ethiqana is a platform for artisanal revival. The business was established in March 2017 and started trading in August of the same year. We strive to solve two problems:

• Help reduce plastic pollution - Our aim is to rediscover sustainable materials and art forms that are on the verge of extinction These earth-friendly crafts can help in reversing the effects of climate change and ease the plastic pollution - perhaps even make a huge dent in it too.
• Help provide a better life to artisans - Ethiqana works with small scale artisan producers to help preserve their crafts through sustainable livelihoods. This can help bring about social parity and equity in the artisan community that has no way of competing with mass industrialisation. Talented and skilled artisans have to abandon their art and go and work in some big nameless factory to make ends meet. Their wonderful earth-friendly craft is lost to future generations. Establishing it as a social enterprise gives Ethiqana a clear social and environmental mission. We do not just want to sell and make a profit. We want to bring about positive social and environmental change. We invest and re-invest in our artisans - economically and socially.

We work with small artisan producers carefully selected based on eco-friendliness of their methods & the need for creative and economic empowerment. Since our inception our artisan base has grown from 35 to over 150 this year. We work with the artisans very closely in developing products that not only highlight their skills but also relevant for the modern world. Our work with small scale artisan producers and the impact it has had on their socio-economic conditions has been recognised by the British Association of Fair Trade Shops & Suppliers (BAFTS Fair Trade Network UK), Good Market Global and Social Enterprise World Forum through a strong vetting process. This also helps cement our position as a unique artisan platform.

At Ethiqana, we've been passionate about ethical and sustainable products since our inception. We're a social enterprise, which means our mission goes beyond profit. We work to empower artisans, promote eco-friendly living, and create positive change in the world, one beautiful product at a time.

Your time and talents are invaluable to us. Volunteers are the heart of our organisation, and with your help, we can continue to connect talented artisans with a global audience who appreciates their work.

Thank you for considering Ethiqana. We look forward to working with you to make a difference!

Digital Marketing Specialist

Volunteer Role Description (remote, unpaid)

About Us: Ethiqana is a purpose-driven social enterprise that connects conscious UK shoppers with artisan partners from the Global South. We're dedicated to preserving traditional craftsmanship through fair trade and sustainable practices.

Role Overview: We're seeking a passionate Digital Marketing volunteer to help drive our online presence through paid advertising and email marketing campaigns. This is an excellent opportunity to gain hands-on experience while contributing to a meaningful social cause.

Key Responsibilities: -Managing and optimising Meta (Facebook/Instagram) advertising campaigns -Creating and managing email marketing campaigns -Analysing campaign performance and providing insights -Contributing to our digital marketing strategy

Required Skills & Qualities: -Passion for digital marketing and social enterprise -Basic understanding of Meta Ads Manager -Familiarity with email marketing platforms (MailPoet or similar) -Self-starter mentality and ability to work independently -Strong communication skills -Interest in fair trade and sustainable business practices

Weekly Time Commitment

2-3 hours per week

Duration of Volunteer Role (remote)

3-5 months

Do you have a great idea to benefit people living with MS? At the MS Society, we campaign on a range of issues like welfare, treatments, care and support that people with MS need. We want to do more locally and want to support your ideas on making change happen. Together we can do more.

Perhaps you’ve spotted there are no blue badge spaces at your local supermarket? Or maybe your neighbourhood has no kerbs easy for wheelchairs to use? In this volunteer role, you’ll help drive change for people with MS in your community and develop your networking and influencing skills along the way.

As a campaigner you’ll bring your own ideas, local knowledge and personal experience to your campaigns. You’ll make decisions about your own campaign activities and collaborate with other campaigners in your area.

This role is flexible and aims to fit around you. Time commitments for this role may vary depending on your activities and the campaigning you’d like to do. This is an ongoing role.

Apply 

1. Read through the role description carefully (available via file attached on the right hand side)

2. Apply online, and have a welcome chat with your support staff member