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The Cyber Helpline is a fast-growing, innovative charity that supports individuals impacted by cybercrime, digital fraud and online harm. As we enter our next stage of growth, we are seeking a senior operational leader to transform, scale and strengthen our Helpline service.
The Head of Helpline and Service Delivery will provide strategic and operational leadership across all aspects of service delivery - people, processes, quality, tooling and innovation. This role is accountable for the overall performance, resilience and impact of the Helpline, ensuring we offer exceptional trauma-informed and victim/survivor-centred support across channels.
This is an executive role requiring someone who can operate strategically while staying close to operational realities. You will lead managers, staff and volunteers, drive cultural and structural change, support growth of service models, deliver high-quality outcomes and ensure the Helpline is equipped to meet demand.
This opportunity is exciting for an experienced service-delivery leader to build a mission-driven Helpline at scale.
Key Responsibilities
Strategy & Service Direction
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Develop and deliver a multi-year operational strategy for the Helpline aligned with organisational goals.
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Shape the future service model, including workforce planning, channel strategy, automation and technology.
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Provide executive-level leadership and insight to the CEO, Executive Team and Trustees.
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Represent The Cyber Helpline externally with partners, regulators, law enforcement, funders and the wider sector.
Service Performance
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Lead the day-to-day and long-term operation of the Helpline, ensuring stability, quality, responsiveness and continuous improvement.
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Own and deliver KPIs, SLAs, performance dashboards and quality standards.
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Ensure effective processes, incident response, risk management and signposting and referral pathways.
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Oversee the helpdesk, telephony, triage, case management processes and other service initiatives.
People, Culture and Capability
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Lead the team members across functions such as supervisors, case support, QA and training
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Build a high-performing workforce of staff and volunteers, ensuring strong recruitment, onboarding, development, supervision and succession planning.
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Foster a supportive, trauma-informed and collaborative culture with clear expectations and accountability.
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Set and embed structures, role clarity, operational guidelines and communication frameworks across the Helpline.
Quality, Compliance and Risk
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Own the QA framework alongside the Case Support Team, ensuring consistent, accurate and compassionate support to victims and survivors.
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Work in partnership with the Head of Safeguarding to ensure compliance with safeguarding policy and strong practice across the team.
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Oversee high-risk escalations, operational risk identification and mitigation.
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Ensure compliance with internal policies, such as data protection and cybersecurity.
Service Development
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Lead service improvement initiatives, including redesigning processes, upgrading systems and embedding new technologies.
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Collaborate with data, product and technology teams to enhance automation, workflows and case-handling efficiency.
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Ensure the service evolves in response to threat trends, victim needs, and organisational strategy.
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Drive innovation in digital service delivery and multi-channel support.
Partnerships, Impact and Growth
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Work with stakeholders such as police, funders, commissioners, corporates and international partners to strengthen and expand our model.
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Support fundraising and business development opportunities by providing operational insight, impact reporting and case studies.
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Contribute to the expansion of the Helpline model into new geographies.
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Act as a senior ambassador for the service and organisation.
Internal Leadership and Collaboration
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Partner with operations, finance, safeguarding, comms and data teams to ensure integrated and effective organisational delivery.
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Contribute to organisational strategy, planning cycles, and Executive Team decision making.
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Lead or support cross-organisational projects where operational expertise is required.
Requirements
Candidates must be 18 years old or older and resident in the UK with the right to work in the UK. Successful candidates will need to have their background and criminal records checked, as they are likely to have access to sensitive personal data.
Essential
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Significant leadership experience in a senior operational role within a helpline, support service, contact centre, victim support environment or other complex service-delivery setting.
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Proven ability to scale a service, introduce new operational models and lead organisational change.
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Experience managing multi-layered teams (including volunteers), ideally across remote environments.
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Strong understanding of QA, safeguarding principles, operational risk, and compliance.
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Demonstrated ability to set KPIs, manage performance, analyse data and make evidence-informed decisions.
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Exceptional people leadership, communication and stakeholder-management skills
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Experience improving processes, implementing new systems or delivering service innovation.
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High emotional intelligence with a calm, pragmatic approach to problem-solving.
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Alignment with The Cyber Helpline’s mission and a commitment to victim-centred support.
Desirable
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Understanding of cybercrime, cybersecurity, online harms or digital victimisation.
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Experience working in a charity or volunteer-powered environment.
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Experience delivering training, public speaking or representing an organisation externally.
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Experience with helpdesk systems, CRM, or telephony/triage systems
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Knowledge of trauma-informed practice.
What we offer
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Enhanced annual leave - generous leave package with an extra day off to celebrate your birthday.
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Pension scheme - 8% employer contribution to your workplace pension scheme
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Employee discounts - thousands of discounts on travel, shopping, wellbeing, entertainment and more.
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Remote working cost budget - an annual allowance to cover eligible remote working costs
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Flexible, remote-first working - we are a remote-first organisation, you’ll have the freedom to work from home (or away - subject to approval), supported by a flexible working culture.
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Cybersecurity at home - we offer free cybersecurity tools, including endpoint protection and VPNs to protect your personal devices.
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Professional development - access to ad-hoc training based on your role and professional growth interests
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Enhanced leave - including sick pay, paternity/maternity, compassionate and bereavement leave. We operate with flexibility during periods of illness, family need or unexpected events.
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Cybersecurity community - Join a supportive network of over 150 cybersecurity professionals in the UK and USA.
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Time off for learning - request time off to pursue training or development opportunities
The client requests no contact from agencies or media sales.
Are you a strategic and hands-on digital leader ready to shape the future of our digital landscape and improve the experience for dogs and the people who care for them?
We’re looking for a Digital Product Manager to lead the end-to-end delivery of large and complex digital products that meet user needs and drive organisational impact.
What does this role do?
As Digital Product Manager, you'll:
- lead the discovery, design and delivery of new digital products, managing complex builds, integrations and user centred, data driven development,
- collaborate across teams and with external partners to ensure smooth delivery, strong user journeys and alignment with the live website and wider directorate goals,
- manage, coach and develop a Digital Product Officer,
- ensure strong governance, accessibility and data protection compliance, and use performance insights to drive continuous improvement.
Interviews for this role are provisionally scheduled for week commencing 12th January 2026.
Could this be you?
We’re looking for someone with proven digital product management experience, strong UX and agile understanding, confidence in project planning, and the ability to collaborate across diverse teams. You’ll use data to inform decisions, have experience supporting or managing others, with the ability to cultivate a supportive, high-performing team culture.
To apply for this position please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role.
Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.
Do you have a passion for people and a heart for service? Are you detail-oriented, organised, and committed to excellence? Do you want to use your HR skills to make a meaningful difference in a faith-based, mission-driven charity organisation? If so, this could be the role for you.
At BMS World Mission, we believe our people are central to fulfilling our vision. We are looking for an HR Officer to join our People and Culture team - a role that combines precision in administration with genuine care for people. This is an opportunity to bring your professional expertise and organisational values into a role that impacts lives.
Why this role matters
As HR Officer, you will play a vital role in creating a positive and professional environment where staff can thrive. You will support the HR Business Partner in delivering high-quality HR operations across the employee lifecycle—from recruitment and onboarding to support leavers. Your work will ensure compliance, consistency, and care in every process.
What you will do
• Provide accurate and timely HR administration across recruitment, onboarding, and employee relations.
• Manage first-line HR enquiries with professionalism and empathy.
• Maintain HR policies, staff handbook, and ensure best practice standards.
• Manage pre-employment checks (including DBS) to uphold a safe and trusted culture.
• Maximise the use of our HR systems for efficiency and compliance.
What we are looking for
• A service-oriented mindset with a commitment to supporting others.
• Exceptional attention to detail and organisational skills
• Professional, approachable, and discreet in handling sensitive matters
• Strong IT and communication skills
• The successful applicant will be a committed Christian. The nature of this role means that this is a specific occupational requirement.
What we offer
• Flexible working arrangements (hybrid options available)
• 30 days annual leave plus bank holidays
• Generous Pension scheme and well-being support
• Opportunities for professional development and career progression
Working arrangements - This role can be hybrid with flexibility . Regular presence in our Didcot office is expected, with a minimum of two days per week.
Ready to make a difference? Apply today, or please contact Sujit Varpe, HR Business Partner at BMS World Mission for any further details
BMS World Mission mobilises people, resources and skills across the Global Church to share the good news of Jesus and practical hope they’re need
The client requests no contact from agencies or media sales.
Join an amazing charity that makes a difference for the 110,000 adults and children in the UK with a muscle-wasting condition. This is a role where you can really make a difference.
We are committed to building a diverse and inclusive organisation that reflects the communities we serve. We actively encourage applications from individuals of all backgrounds, particularly those from underrepresented groups including people from ethnic minority backgrounds, LGBTQ+ individuals, and those with lived experience of conditions we represent. We believe that diversity strengthens our work and helps us better support our beneficiaries.
As part of our safer recruitment and safeguarding responsibilities, this role requires a DBS check and professional/character references. We are committed to inclusion and will consider each application fairly.
About you:
The Senior Fundraising Database Officer is an exciting role at MDUK, that will sit within the Fundraising Team.
You will manage and optimise Muscular Dystrophy UK’s supporter database, ensuring accurate data, compliant Gift Aid claims, and effective segmentation for fundraising campaigns. Your role will include data imports, cleaning, and reporting, while providing actionable insights to support recruitment and retention strategies.
About us:
Muscular Dystrophy UK is a charity that connects a community of more than 110,000 people living with one of over 60 muscle wasting conditions, and all the people around them. So everyone can get the healthcare, support and treatments needed to feel good, mentally and physically.
This is an exciting time to join Muscular Dystrophy UK. We recently launched our new 10 year strategy to transform the lives of people living with muscle wasting conditions. Our vision is clear, a world without limits for people with muscle wasting conditions, and we won’t stop until we achieve it.
Benefits:
We appreciate the range of skills and experience our staff have to offer. In return for your enthusiasm and commitment we commit to actively developing and supporting you. We believe in supporting our people both professionally and personally.
Alongside a competitive salary, we offer a comprehensive benefits package designed to promote wellbeing, work–life balance, and career development. Our offerrange of benefits includes great pension contributions, life insurance, cycle scheme, health cash plan, employee assistance programme, instant retail and events discounts, and much more...
Location: We operate a hybrid model (home and office, London SE1).
Closing date: Monday, 5th January 2026
NB Interviews likely to be held on Thursday, 15th January 2026
Please download the job description to see full role responsibilities
We connect a community of more than 110,000 people living with one of over 60 muscle wasting and weakening conditions and people around them.



The client requests no contact from agencies or media sales.
The Head of Nursing and Quality is a senior strategic and operational leader within The Children’s Trust, responsible for delivering the highest standards of nursing, clinical care, safety, and clinical governance across the organisation. Reporting directly to the Director of Nursing and Quality, the postholder provides professional leadership for the nursing and care workforce, oversees the day to day clinical management of the organisation and deputises for the Director of Nursing and Quality / Registered Manager as required.
This role ensures compliance with all relevant regulatory frameworks, including CQC, OFSTED Care, National Minimum Standards for Children’s Homes, and national patient safety requirements, while fostering a culture of excellence, continuous learning, and improvement. The postholder will lead on the development of evidence-based practice, ensuring services are safe, equitable, responsive, and aligned with The Children’s Trust’s strategic objectives.
Interview date: Friday 2 January 2026
This role is not open for sponsorship.
Duties and Responsibilities
Strategic Leadership and Professional Practice
- Provide highly visible, credible leadership to nursing and care teams across the organisation.
- Act as a key delegate and deputy for the Director of Nursing and Quality / Registered Manager.
- Champion a culture that promotes safe, equitable, compassionate, and evidence-based care.
- Ensure children, young people, and families are meaningfully involved in shaping service delivery and evaluating their experience.
- Lead the development and delivery of organisational initiatives, contributing to strategic objectives, the business plan, and the organisational dashboard.
- Proactively network externally to promote the organisation’s clinical and professional profile.
Regulatory Compliance and Quality Assurance
- Ensure full compliance with CQC, OFSTED Care, National Minimum Standards for Children’s Homes, NMC standards, and other applicable legislation.
- Lead audits of CQC and Ofsted standards, identifying gaps and implementing robust action plans.
- Assist in the continued development, implementation, and maintenance of an effective organisation-wide clinical governance framework.
- Jointly coordinate the completion of the annual Quality Account.
- Lead clinical policy development, ensuring all clinical policies are evidence-based, current, and understood by staff.
Patient Safety, Clinical Risk and Incident Management
- Lead a culture of transparency, learning, and continuous improvement within the Nursing and Care directorate.
- Implement and oversee the Patient Safety Incident Response Framework (PSIRF) and annual associated plan alongside the Head of Clinical Governance.
- Ensure timely review and oversight of incident reporting, risk assessments, serious incident investigations, and associated actions.
- Promote and strengthen organisational processes for identifying, mitigating, and monitoring clinical risks.
- Communicate themes and learning from incidents across the organisation.
Workforce Leadership, Development and Management
- Provide professional leadership to nursing, care, safeguarding, respiratory, pharmacy, clinical governance and clinical education teams.
- Line manage: Business Support Manager, Senior Clinical Lead, Lead Respiratory Nurse and three house managers, and associated teams.
- Ensure robust workforce planning, including appropriate skill mix and safe staffing.
- Lead recruitment and retention strategies for nursing and care services in partnership with the People Team.
- Ensure regular, high-quality clinical supervision, appraisal, and professional development opportunities.
- Oversee NMC revalidation processes and compliance with professional standards.
- Build high-performing teams through motivation, recognition, coaching, and consistent performance management.
Nursing and Care Leadership
- Provide strategic leadership for the nursing and care education team and line manager this through the Senior Clinical Lead.
- Ensure a safe and effective education provision aligned with national standards and NMC, and other regulatory requirements.
Safeguarding
- Ensure strong collaboration with safeguarding professionals ensuring safeguarding governance, policy implementation, training compliance, and multi-agency collaboration.
- Provide senior oversight of safeguarding concerns, investigations, and learning in conjunction with the Director of Nursing and Quality, and wider safeguarding team.
Infection Prevention and Control (IPC)
- Provide leadership for infection prevention and control, ensuring compliance with national guidelines.
- Monitor infection data, oversee IPC audits, and initiate improvement strategies.
- Promote best practice in all clinical and residential settings.
Documentation, Information Management and Digital Systems
- Ensure safe, accurate and secure medical and care records, with regular audit for compliance.
- Maximise use of digital systems to support clinical decision-making, documentation, and governance.
- Ensure clear, consistent standards for record-keeping across all clinical and care areas.
Resource, Budget and Performance Management
- Hold delegated responsibility for staffing and non-staffing budgets across nursing, care, and residential services.
- Lead capital and equipment planning to ensure all clinical environments are safe and fit for purpose.
- Review and ensure effective skill mix and resource allocation.
- Set SMART objectives for direct reports and monitor performance through structured quarterly reviews.
Senior Leadership and Organisational Responsibilities
- Serve as a critical member of the Nursing and Care Senior Leadership Team.
- Participate in the senior site manager weekend rota.
- Communicate organisational messages effectively and relay staff feedback to senior leaders.
- Undertake additional duties aligned with the role’s scope and organisational requirements.
- Ensure full compliance with Health & Safety regulations and The Children's Trust policies.
Wellbeing and Emotional Resilience
- Maintains a positive approach and outlook when dealing with change and overcoming challenges and problems.
- Recognises own limitations, develops realistic goals, and uses support network resource when or if necessary.
- Treats challenges and problems as a learning experience.
- Remains organised and focused when under pressure.
- Responds appropriately and effectively to all constructive feedback.
- Motivates self and other.
Education:
- Registered Nurse.
- Leadership / management qualification.
- Master’s degree in relevant subject.
Experience:
- Evidence of recent management and leadership experience at equivalent to Band 8c or above, for a minimum of two years.
- Evidence of continuous professional and personal development.
- Experience of working with children and families with complex health needs.
Skills, Abilities & Knowledge:
- Dynamic, passionate, open, collaborative, and supportive leadership style.
- Able to build teams and delegate.
- Able to problem solve and make informed decisions, and take charge of events.
- Excellent interpersonal skills.
- Strong influencing skills in depth knowledge of all relevant regulatory legislation, with experience of implementing and working to them.
- Demonstrable track record of achievement in quality and patient safety.
- Experience of leading a service and of transformational change.
- Experience managing projects.
- Experience of effective partnership working, with both internal and external stakeholders.
- Experience of managing budgets.
Personal Qualities:
- Commitment to the vision and values of The Children’s Trust.
- Flexible and ‘can do’ attitude to competing commitments in workload.
- Highly motivated and reliable.
- Ability to cope working in a demanding environment.
- Commitment to maintaining personal wellbeing and the wellbeing of colleagues.
About Us
The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.
Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.
Staff Benefits
The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits on our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.
We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.
Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.
Rehabilitation of Offenders
Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check. Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected. The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.
Equal Opportunity Employer
To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.
Online Searches
In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.
The client requests no contact from agencies or media sales.
Context
CAP's mission is to end UK poverty by equipping churches to reach their communities. We exist to empower and serve churches through exceptional partnerships, delivering impactful debt advice and coaching services. Providing accessible, community-rooted support to those facing financial and social challenges across the UK. Our approach is centred on empowering individuals, providing holistic support to achieve financial resilience through expert debt advice and tailored coaching products. This approach goes far beyond financial stability, creating lasting personal and relational transformation and contributing to a society where all can flourish. We are committed to fostering strong relationships with our church partners, ensuring a collaborative and effective service that continually improves to meet the evolving needs of local communities.
Purpose
The National Leader Wales role is a pioneering leadership role. We expect the role to make contacts across the Christian community in Wales, linking local congregations, denominations and movements with the mission of CAP. Our aim is to significantly increase the number of churches that we partner with so that more Welsh people are helped with their journey out of poverty and are introduced to the person of Jesus. The Church is the focus of CAP's vision and, as such, we place great importance on how we interact with, equip and support them. This role will help ensure that we fulfil our vision to see Transformed Lives, Thriving Churches and an end to UK poverty. An understanding of the church context of Wales, and a dynamic ability to build relationships that lead to partnerships that help outwork our vision is vital. In time, we also expect the role to develop relationships with Government, statutory bodies and the third sector, and to develop partnership opportunities there as they arise. We are looking for a proactive, resilient, innovative leader to grasp this challenge.
The National Leader Wales role also exists to serve our partner churches through excellent support of our existing church partners. They will work with the Head of Devolved Nations to create a Welsh National Plan (in the context of CAP's overall aims and objectives) and lead on the national strategy to deliver that plan. They will ensure a strong sense of national identity and unity, with strong relationships between CAP's Devolved Nations Hub Team and local centres throughout Wales.
Collaborative working across the organisation will be key to ensuring a consistent approach to how we serve The Church and our clients through excellent products and services. Working across CAP will also be essential to ensure that other directorates are engaging with partner churches in a way that inspires and equips them.
Reports to: Head of Devolved Nations
Passion
As National Leader Wales you'd lead our work in Wales with passion and skill, inspiring and equipping our local CAP workers and church leaders to bring CAP's vision to life within their communities. We'll strive for excellence together, always with compassion, relational warmth, and professional integrity. You'll be a vital listener, truly understanding the needs of our church partners and clients in your nation, and representing their voices internally. Simultaneously, you'll uphold CAP's policies with gravitas and clarity, ensuring our partners are supported in delivering essential services like debt advice and safeguarding.
This role will also hold the responsibility of representing CAP with credibility and influence to national industry and government stakeholders and denominational leaders, fostering valuable partnerships. This is a key area of responsibility as strengthening our relationships with the wider faith community, statutory and voluntary sector is vital to growing our work in Wales.
Responsibilities
- The National Leader is responsible for creating a national development plan and collaborating with the Head of Devolved Nations to ensure plans are aligned with CAP's mission, built into wider CAP strategy and facilitating the delivery of impactful community services.
- The National Leader will engage with local congregations, denominations and Christian movements in Wales to link them with the mission of CAP.
- The National Leader will seek opportunities and partners to achieve a net growth of our church partnerships of debt centres and coaching services by 3 each year so that the Welsh network reaches a sustainable size.
- The National Leader will develop relationships and seek partnership opportunities with Government, Statutory bodies and the third sector.
- The National Leader is responsible for the management and development of existing church partnerships within Wales, supporting the existing network of 10 CAP centres/services.
- Lead the CAP team across Wales, inspiring and equipping CAP Local Workers and church leaders to bring CAP's vision to life within their communities, and linking them with our support hub teams, to deliver against CAP's goal 'To inspire and equip the UK Church to help people out of poverty and become followers of Jesus'.
Partnership & Representation
- Work with the Head of Devolved Nations to be the key CAP representative within Wales, engaging with churches, denominational leaders and movements, fostering valuable partnerships.
- Working with our Mission and Movement teams to engage with the wider Welsh network of churches, denominations and movements.
- Attend and speak at some of the centre launch talks and other appropriate opportunities to promote CAP within the nation.
- Work closely with the Partnership Development team to agree a national strategy for opening new centres/services, and to actively seek opportunities for the openings of new services, and to identify organic growth from existing partner churches.
- To seek a net growth of 3 services and centres annually.
- To engage with and to represent CAP on national bodies or to government departments in Wales (e.g. the Senedd).
- To be proactive in building strategic partnerships with Government, statutory and third sector bodies.
- Lead/ support relationships with organisations located within Wales (e.g. utility providers, council officials etc).
- In partnership with Mission and Movement and in line with our referrals strategy; build relationships and promote the work of CAP with referral agencies at a national level to increase the number of people seeking CAP's help
- Support and/or be the key spokesperson for CAP in regional/national media.
Leadership of services and Local CAP Workers
- Actively participate in cultivating and inspiring a thriving CAP culture across the Welsh network, empowering CAP Local teams through clear and compelling communication.
- Champion CAP's mission of evangelism and discipleship, ensuring its centrality in all CAP activities. Work with the Head of Mission, Evangelism & Discipleship and Head of Devolved Nations to develop the overall MED strategy for Wales.
- To provide excellent management of existing services within Wales; identifying areas to improve, creating and driving forward a strategy for excellence, supporting their centres with compassion, care and excellence.
- Maintain strong Church Partner relationships, ensuring contributions support our work and expand our reach.
- To own the delivery of strategies for the funding, recruitment, training, and ongoing development of future Welsh based CAP staff, fostering excellence and empowerment.
- To ensure consistent application of best practices and quality standards across local CAP workers in national services.
- To celebrate achievements and highlight success both within the nation and sharing with the wider CAP family.
- Leading our Welsh network to engage with all opportunities to connect into the central CAP organisation (e.g. events, attending conferences, supporting projects, PR and referral opportunities).
- To lead or assist on key CAP events in Wales, including, but not limited to, United conferences, national selection days and national team days, frontline revive days and hub/cluster events.
Quality & Compliance
- Ensure regulatory compliance for Debt Centres is adhered to and the quality of service delivered is maintained at a compliant level, in conjunction with the central compliance team.
- Ensure local CAP workers complete all annual regulatory compliance, including safeguarding declarations, audits, and any other legal or statutory requirements.
- Work alongside the Training teams to support the training of all new CAP service workers, including delivering training sessions for Equip training, webinars, and other required training annually.
Fundraising
- Collaborate with Mission and Movement and Head of Devolved nations to support national relationships with major donors to CAP.
- Play a central role in wider national funding opportunities linked to Service Performance and Delivery.
- Support the Mission and Movement department in delivering impactful supporter engagement initiatives, such as donor dinners, while fostering a culture of proactive fundraising engagement to support both church and costs central to CAP.
- Support with the seeking out of new localised funding opportunities to support the churches within the nation.
Collaborative working across CAP
- Build and nurture collaborative, respectful, and strong relationships with colleagues across all departments through internal networking.
- Empower teams to address challenges directly, fostering a culture of ownership.
Skills required
- A proven leader who can inspire, influence and deliver results
- A proven networker and influencer
- A driven leader with a desire for excellence
- A proven ability to collaborate with others and work effectively in a matrix organisation
- A strategic thinker
- Able to prioritise time, tasks and attention effectively
- A confident communicator who promotes CAP¿s culture and values at all times
- Ability to challenge poor performance
- Ability to understand/sympathise with a variety of Christian denominations and streams within the UK
- Respectful, personable and friendly with good people skills
- Excellent communication at all levels - able to cascade key information to line reports and teams
- Ability to develop strengths, skills and motivation in others to maximise performance
Experience:
Essential
- Minimum 3 years experience in a similar leadership role, managing teams to meet objectives, with a focus on service delivery
- Evidence and outworking of a deep love and passion for the church, and for tackling poverty and proclaiming Jesus
- Experience of leading a diverse team to meet key objectives or targets
- Proven ability to work on own initiative and lead diverse teams, including geographically dispersed ones
- Experience in collaborative and partnership working, both internally and externally, including church and industry stakeholders.
- Experience in training and developing effective individuals and teams, including managers
- Experience of having to meet deadlines or targets
- Experience of establishing a localised strategy
Desirable
- Experience of delivering and arranging training sessions
- Public speaking experience
- Experience of managing a remote/dispersed team
- Experience of of debt industry and knowledge of debt advice in UK
- Experience in at least one specialised area that impacts the role (e.g. complex clients, non-employee management, communications, process improvement, project management, fundraising, external relations)
Other:
The National Leader Wales will be expected to travel across Wales and to the wider UK to attend regular training, conferences and meetings.
Christian commitment:
- The candidate must be able to give both verbal assent to and practical demonstration of Christians Against Poverty¿s Statement of Faith and Core Values.
- Must be able to actively participate in prayer and worship, whether individual, small group or corporately, as an expression of their own personal faith and in line with CAP's Statement of Faith.
All adults working in or on behalf of CAP have a responsibility to safeguard and promote the welfare of children and adults. This includes:
- A responsibility to ensure a safe environment in which CAP services can be delivered.
- Identifying children and adults where there may be safeguarding concerns.
- Following the CAP Safeguarding policy in addressing any concerns appropriately.
Other Responsibilities Include:
- Being willing to pray with staff and fully engaged with our Christ-centred culture.
- Encouraging friends, family and other contacts to support the charity through the Life Changer programme and other fundraising initiatives.
- Attending annual CAP staff conferences.
- Completing all compulsory CAP training within given timescales.
- This role falls within the scope of the FCA's conduct rules, and you will be provided with training as to how these apply to the role. It is your responsibility to ensure that you follow these conduct rules.
The above job profile is a guide to the work you may be required to undertake but does not form part of your contract of employment. It may change from time to time to reflect changing circumstances.
Culture:
- Clearly live out and embrace the cultural values of CAP.
- Clearly demonstrate a heart and passion for the charity.
- Sincere acceptance, understanding and practice of the Christian ethos and purpose of the Charity.
Measurable outputs:
Overall performance of the services within region to deliver all relevant KPIs, particularly:
- Completion of health audits across Wales.
- Agent sign-off targets achieved within Wales.
- Achieve agreed target numbers of people helped across services within Wales supported by role (e.g., annually increased households reached and individuals debt-free).
- Achieve target service retention levels across all services in Wales.
- Agreed partnership contributions received within a tolerance of 5%.
- Frontline participation in 'Moments' recording to target 80%.
- 75% conference attendance for relevant regional staff/partners.
- Staff and pulse survey engagement scores for their team to exceed 60%, with scores within agreed tolerances.
- Annual national plan to be in place and targets achieved in each year.
- All direct reports achieve agreed performance targets annually.
- National CAP staff training completion rates >90%.
- Retention rate of nationally based CAP staff >80%.
- Clear evidence of a thriving CAP culture across the Wales Network.
- Net annual growth of the Welsh network by 3 services annually.
- Evidence of strong relationships cultivated with church partners, government, and industry stakeholders within the nation.
- Measurable increase in strategic partnerships built with external organisations (e.g., utility providers, local government).
- Measurable contribution to fundraising efforts and supporter engagement initiatives within their nation (e.g., number of donor dinners facilitated, funds raised).
- Successful alignment with referrals strategy, resulting in increased numbers of people seeking help from CAP.
Educational requirements
- A level education as a minimum.
Under the 2010 Equality Act, schedule 9, we have a genuine occupational requirement for all employees and volunteers to be practising Christians.
The Deputy Director of Operations (DDO) supports the Director of Operations and Development (DOD) in ensuring the smooth, compliant, and strategic functioning of the ELSC across multiple jurisdictions, including the UK, Netherlands, and Germany.
The DDO line-manages the Finance and Human Resources Managers and provides operational leadership in compliance, finance, HR, coordination, and employee engagement.
The ELSC has four departments (Legal, Monitor & Research, Advocacy & Communications, and Operations & Development) and five work teams (Britain, Netherlands, Germany, EU, Crimes and Complicity).
The DDO coordinates staff gatherings and internal engagement, including planning the annual in-person all-staff event, managing logistics for departmental and work team meetings, and supporting cross-departmental collaboration.
The role also assists the Director of Operations and Development with meeting facilitation and agenda development, co-facilitates weekly remote all-staff meetings, and supports the coordination of the monthly staff assembly.
This role requires exceptional organisational, interpersonal, time-management, and analytical skills.
REQUIRED EXPERIENCE & QUALIFICATIONS
- Demonstrable experience in a senior operations and/or compliance role (5+ years).
- Experience with Finance, Governance, and Human Resources.
- Strong understanding of British, Dutch, and German legal and organisational frameworks (or ability to acquire this quickly).
- Experience organising events, preferably in more than one jurisdiction.
- Experience with line-management.
REQUIRED SKILLS & ABILITIES
- Demonstrated skills in managing HR and Finance functions.
- Demonstrated skills in line-managing a remote team and excellent interpersonal communications.
- Proficiency in English with excellent written and spoken communication skills (English is the working language of the ELSC).
- Excellent understanding and knowledge of the political and human rights situation in Palestine.
- Facilitation proficiency, both remotely and in in-person events.
- Teamwork skills and flexibility; ability to manage time and competing priorities according to organisational needs.
- Highly organised, strong attention to detail, driven, with excellent strategic planning and problem-solving skills.
- Ability to prioritise and delegate tasks and manage a busy workload.
- Commitment to anti-racism, anti-discrimination, and equal opportunities.
- Willingness to travel and work occasional unsocial hours as required.
- Flexibility within the broad remit of the post.
DESIRABLE EXPERIENCE AND SKILLS
- Graduate in Business Administration, Law, Human Resources, Public Policy, Public Administration, Sociology, or other relevant fields.
- Master’s Degree in a related field.
- Basic knowledge of International and European law.
- Proficiency in German, Dutch, or Arabic.
MAIN DUTIES AND TASKS
Management
- Line manage Finance Manager and Human Resources Manager.
- Schedule regular 1:1 meetings with direct reports, provide guidance on division of tasks, and monitor workload.
- Support direct reports in the implementation of Finance and HR strategy.
Compliance
- Ensure compliance for ELSC entities in the Netherlands, Britain, and Germany.
- Ensure Dutch insurance compliance and associated operational requirements.
- Review and monitor payroll monthly.
- Lead the establishment of a German legal entity, working with external advisors as needed.
- Oversee the British office operations, including the evaluation of office space.
- Conduct a review of office costs and usage.
- Provide administrative and logistical support to the Senior Legal Committee where needed, including facilitation and documentation.
Staff Coordination
- Plan and oversee the in-person all-staff gathering (2026) in coordination with the ELSC executive management team.
- Coordinate the logistics of annual departmental gatherings.
- Organise Work Team gatherings, supporting cross-departmental collaboration.
- Support the Director of Operations (DOD) with facilitation and agenda development for internal meetings.
- Facilitate 50% of Remote All-Staff Meetings (60min, weekly).
- Support the coordination of Monthly Staff Assemblies.
People & HR
- Oversee HR policy implementation and delivery of the annual People Strategy.
- Support the HR Manager in leading HR operations and in the recruitment and induction of new staff.
- Oversee the development of an Organisational Handbook.
- Review and improve the performance review process.
- Establish promotion guidelines to create transparent career progression pathways.
- Maintain and update the Organisational Chart quarterly.
- Review the Organisational Wiki (“The Fridge”) yearly.
Finance
- Oversee ELSC financial operations.
- Support the Finance Manager, providing oversight and strategic direction.
- Ensure effective operation of the Finance Committee, led by the Finance Manager.
- Review and distribute monthly financial reports to Department Heads via the Finance Committee.
- Ensure monthly financial summaries are reported to Work Teams through the Senior Legal Committee.
- Oversee completion of the organisational audit.
- Support short-term investment strategies.
- Monitor and report on operational budgets, ensuring accountability and fiscal responsibility across departments.
- Liaise and coordinate with the ELSC Treasurer Board member.
Training
- Standardise training and qualifications frameworks across departments to ensure transparency, fairness, and consistency in line with the ELSC Pay & Benefits Scale.
- Lead investment in staff training and development initiatives to strengthen organisational capacity.
- Support the qualification and professional development of junior legal staff through structured learning pathways in three jurisdictions with the support of the Director of the Legal Department.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
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This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re looking for a highly organised, detail-driven Business Support Officer to support our team, board, and daily operations. If you thrive in a friendly, flexible, and purpose-led environment, this could be the role for you.
The Business Support Officer will be a key part of Together Active, helping to ensure everything runs smoothly.
You’ll provide essential business, operational, and governance support that allows the team to do their best work. You will also be the go-to person for supporting Board and committee processes, making sure all governance standards are met.
It's all about helping the team thrive in a collaborative,inclusive and creative environment.
Role Outcomes
1.Our Team Feels Supported: The Together Active team can rely on you for administrative support, so they can focus on their core responsibilities while you handle the business support tasks with ease.
2.Organised Board & Committee Meetings: Meetings run smoothly, with all governance needs taken care of, so everything is in place for informed decisionmaking.
3.Effective Processes: Admin and operational tasks are simple, efficient, and help the team work more productively.
4.Compliance assured: Pre-employment checks and HR records for staff and volunteers are completed and updated correctly, ensuring compliance with legal and organisational standards.
5.Event Support and Coordination: Events are planned and executed seamlessly, with all logistics and on-site needs addressed effectively.
What does this mean day to day?
Your duties will tie directly to the outcomes above, and you’ll have plenty of freedom to manage these tasks in a way that works best for you. With guidance from your line manager, you’ll be empowered to find creative solutions.
General Business, Operational, and Administrative Support
·Help with event coordination, from setting up events to liaising with external organisations, and providing on-site support when needed.
·Take care of the daily admin, including scheduling meetings, keeping office supplies stocked, and making sure the office environment runs smoothly.
·Manage Together Active’s inboxes and SharePoint: responding to enquiries and passing messages on to the right team members, and making sure our information is organised and easy to find.
·Work with external partners to make sure we get all the documents we need for projects in a timely manner.
·Assist with team logistics, including travel arrangements, organising team meetings.
·Handle office management tasks, like managing supplier relationships and ordering office equipment.
·Ensure pre-employment checks for new staff and volunteers are completed efficiently.
Board, Committee, and Governance Support
·Provide support for Board and committee meetings, including scheduling, preparing agendas, sending out papers, and taking minutes.
·Keep all governance-related documents, like Board packs and meeting minutes, organised and up to date.
·Coordinate the logistics of Board and committee meetings, making sure everyone’s well-prepared and informed.
·Help prepare reports and documents for the Board to review and make decisions.
We’re committed to building a team that better reflects the communities we work with. That means making equity part of everything we do, including how we recruit,support, and develop our people.
We know we have more to do. Our current team doesn’t yet reflect the diversity we want to see, and we’re actively working to change that. If you identify as disabled, neurodivergent, LGBTQIA+, from a global majority background, or have experienced exclusion in other ways, we especially encourage you to apply.
Every application is assessed on merit. Where candidates are equally qualified, we may use positive action in line with the Equality Act to support candidates from underrepresented backgrounds, particularly in relation to race and disability.
We care about the work, but we care about the people doing it too. We know how demanding system work can be. It requires patience, creativity, and emotional labour. That’s why we’re serious about building a culture that’s rooted in our values of compassion, creativity, inclusivity, and collaboration.
Our team work flexibly, with a mix of home, office, and in-person time across Staffordshire. We focus on outcomes, not hours at a desk. We’ll agree what works best for you and the role together. We’re based in Stafford, but our work takes us all over the county, and candidates will need to be able to work flexibly to support that.
We exist to design out inactivity across Staffordshire and Stoke-on-Trent.
Are you ready to shape the future of workplace culture?
As a Human Resources Advisor, you’ll be at the heart of creating fair, consistent, and supportive people practices across the Motor Neurone Disease (MND) Association. This is your chance to influence how colleagues experience work every day, guiding managers with expert advice and helping employees feel valued. Based in Northampton with hybrid working, this 12-month Fixed Term Contract offers variety, responsibility, and the opportunity to make a meaningful difference across the organisation.
Hybrid Working and Flexibility: This role offers hybrid working, with the expectation to attend the office minimum 1 day per week.
Key Responsibilities:
- Responsible for employee relations casework including managing disciplinary, grievance, performance, and absence matters.
- Escalate complex or high-risk cases to HR Business Partners when required.
- Provide expert ER support during organisational change and transformation activities.
- Design and embed a clear and robust case management framework with reporting and SLA tracking.
- Monitor and update HR policies to ensure compliance with legislation and organisational priorities.
- Advise and empower managers with practical guidance on employee relations and policy application.
- Collaborate across the HR team, maintaining strong links with payroll, recruitment, and other internal partners.
- Support the Head of HR with reporting, risk mitigation, and delivery of key ER and policy initiatives.
About You:
- Proven experience managing a wide range of employee relations casework, including disciplinary, grievance, performance, and absence management.
- Strong understanding of UK employment law and its application in ER cases.
- Skilled in developing and implementing HR policies and procedures.
- Excellent communication skills, able to influence and engage at all levels.
- Strong organisational and problem-solving abilities with attention to detail.
- Confident in managing conflict and resolving issues with fairness and empathy.
- Professional and discreet in handling sensitive and confidential information.
- CIPD Level 5 qualification (desirable)
- Experience in supporting restructures, reorganisations, and other change management activities (desirable)
About Us:
Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.
What We Offer:
- 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
- Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
- 24/7 GP access via phone and video.
- Life assurance and confidential counselling helplines.
- Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
- Access to Benefit Hub for discounts on everyday shopping.
- Enhanced pension scheme.
- Opportunities for training and personal development.
- Hybrid working.
The full job description and further information about working for the MND Association is available in the candidate pack.
We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.
As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.
If you’re ready to bring your expertise to a role where your contribution truly matters, join us as a Human Resources Advisor and help us build a supportive and inclusive future together.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Reports to: Operations Director (Head of Delivery)
Contract: Part-time (0.5 FTE)
Interview process: Will be in the New Year
Role Purpose
As Payroll Lead, you will manage HOST’s global payroll operations — ensuring that all staff, contractors, and hosted partners are paid accurately, compliantly, and on time.
You will bring structure, care, and precision to one of HOST’s most essential services: ensuring the people driving climate and social action receive the financial stability they need to do their best work.
This role supports both internal HOST staff and hosted partners, liaising across HR, Finance, and Community Support to deliver secure, compliant, and efficient payroll management. You will also help develop new systems and processes as HOST expands internationally, ensuring our operations remain smooth, transparent, and aligned with local legislation.
Core Responsibilities
1. Payroll Management
- Manage all aspects of monthly payroll for UK and international employees, contractors, and hosted partner staff.
- Prepare and process payroll changes (new hires, terminations, pay adjustments) in line with internal procedures.
- Ensure timely submission of payroll information to Finance and external providers.
- Reconcile payroll each month, identifying and resolving any discrepancies.
- Reporting cadence: Monthly payroll cycle; quarterly summary to Operations Director.
2. Compliance and Record-Keeping
- Ensure full compliance with UK employment law, tax regulations, and international payroll requirements in collaboration with external providers.
- Maintain accurate and confidential employee and contractor records.
- Support statutory reporting, including PAYE, HMRC, and pension submissions.
- Liaise with HOST’s Finance Team on audits and compliance reviews.
Reporting cadence: Monthly compliance report; annual payroll compliance review.
3. System Management and Improvement
- Maintain and improve digital payroll systems, ensuring data accuracy and secure integration with Finance and HR tools.
- Support the development of HOSTHub payroll features and automation processes with the Tech Team.
- Identify opportunities to simplify workflows and strengthen reporting.
Reporting cadence: Quarterly system and process improvement review.
4. Contractor and International Payroll Support
- Coordinate with the Community Support and Finance Teams to process international contractor payments, ensuring correct deductions and documentation.
- Liaise with local payroll providers and Employer of Record (EoR) partners to ensure compliance in each jurisdiction.
- Track and report on cross-border payroll performance and issue resolution.
Reporting cadence: Monthly report; immediate escalation of compliance concerns.
5. HR and Staff Support
- Serve as the primary point of contact for payroll queries from staff and contractors, providing clear and timely responses.
- Collaborate with the HR & Operations teams to ensure policies and processes reflect payroll updates and legislation.
- Support onboarding and offboarding processes for staff and contractors.
Reporting cadence: Ongoing; monthly summary of staff queries and resolutions.
6. Risk and Confidentiality
- Identify potential payroll or compliance risks, escalating concerns to the Operations Director and Finance Manager.
- Ensure all payroll data and personal information are handled securely, in line with GDPR and HOST’s data protection policies.
Reporting cadence: Ongoing; quarterly inclusion in organisational risk report.
Key Relationships
Internal: Operations Director, Finance Manager, Accountant, Community Support Leads, HR & Payroll External Specialist, and Legal Lead.
External: Payroll providers, Employer of Record partners, and hosted partner representatives.
Performance Indicators
- 100% accuracy in payroll delivery and documentation.
- 100% on-time monthly payroll completion.
- All compliance and statutory submissions completed by deadline.
- 100% confidentiality maintained in payroll data handling.
- Measurable improvements in payroll efficiency and staff satisfaction.
Qualifications/Experience: Member of recognised payroll body e.g. CIPP/GPA
We believe in the power of people to do extraordinary things. Our mission is to host the world's change-makers, enabling climate and social action.
Are you a data protection specialist looking for your next role? Great Ormond Street Hospital Charity are hiring for a Data Protection Manager to own our day to day data protection activities.
Salary
The salary for this position is £52,227 per annum. We operate a hybrid working policy of a minimum of 2 days per week in the office.
In line with our EDI strategy and Total Reward policy, we calculate our salaries based on benchmarking data across the charity sector. To ensure fairness for existing staff and new joiners, we do not offer salaries above the advertised rate.
Key Responsibilities
This is an operational role where you will manage day to day data protection activities including:
- Acting as first point of contact for all data protection queries.
- Undertaking data impact assessments (DPIAs) across all areas but primarily fundraising.
- Managing legitimate interest balance test and associated risks.
- Providing advice and guidance to stakeholders on all data protection and privacy related matters.
- Assisting with any data breaches.
- Maintaining effective governance across GOSH Charity.
- Managing the data register.
- Reviewing data protection clauses in contracts.
This is the ideal opportunity for someone who enjoys managing day to day data protection activities and educating stakeholders on the importance of data.
Skills, Knowledge and Expertise
- Extensive data protection and privacy experience.
- Extensive knowledge of UK and EU Data Protection and Information Security principles, as well as best practice.
- Experience undertaking data protection impact assessments (DPIAs), legitimate interest balance tests and reviewing privacy contractual clauses.
- Experience providing pragmatic advice to stakeholders on data protection issues.
- Solutions focused mindset.
- Strong stakeholder management, with the ability to communicate complex data protection information to different audiences.
- High accuracy and attention to detail.
Experience in the charity sector or an understanding of fundraising is highly beneficial for this role.
We are Great Ormond Street Hospital Charity. We stop at nothing to help give seriously ill children childhoods that are fuller, funner and longer.
The client requests no contact from agencies or media sales.
AmplifyChange has an exciting new job opportunity for a Grants Manager to join our dynamic team of dedicated sexual and reproductive health and rights specialists. The Grants Manager will be responsible for accompanying grantee partner organisations through the grant making process; from assessing funding applications to providing performance and risk oversight for a portfolio of SRHR advocacy grants. In addition, the Grants Manager provides technical expertise for grantees on organisational strengthening and advocacy and campaigning. Key to the role is the sharing of knowledge across the portfolio and monitoring of grantee partners. Job holders will work closely with the team of Grants Officers to ensure grants move efficiently through the grant management cycle, alongside the broader AmplifyChange team. The Grants Manager reports to the Head of Grant making. Fluency in French is essential for this role due to AmplifyChange operating as a bilingual fund. In addition to this, we are looking for experience in Francophone Africa and/or the Middle East. We are also looking to complement existing team skills with knowledge and experience working on SRHR Advocacy themes in particular youth programming/ activism or any of our crosscutting things eg climate justice, mental health and pleasure based sexual health.
MAIN RESPONSIBILITIES
1. Manage a portfolio of international grants, ensuring compliance with internal procedures
2. Provide high quality technical SRHR support and coaching to groups to support them throughout the grant including preparing for contracting and regular performance reviews
3. Collaborate with the team to support the development and management of new grant calls
4. Screen and review grant applications and budgets against pre-defined criteria to recommend whether a grant application should, or should not, be reviewed by the independent Technical Review Panel
5. Maintain oversight of financial and contractual compliance of a portfolio of grants
6. Work closely with the Grants Compliance Team and Grant Operations Team to ensure smooth processes
7. Identify and contribute to lessons learning and knowledge sharing among grantees and support external communications of AmplifyChange supported grants
8. Provide ongoing technical expertise to political and situational analysis of SRHR in the relevant countries
9. Represent AmplifyChange as necessary to support outreach and learning with civil society, donors and potential donors
10. Provide inputs to organisational strategic development and review of progress
11. Engage with the field of philanthropy and grants management to stay informed of best practices
For PERSON SPECIFICATION please see Job Description.
WORKING ARRANGEMENTS
This is a UK based, full time (37.5 hours/week) permanent position, reporting to the Head of Grant Making. AmplifyChange is based in Bath, and we operate on a hybrid working model which would include coming to the office at least once a week. Unfortunately, we are unable to support visa sponsorship for this role and can only accept applications from those with proof of the right to work in the UK. Requests for flexible working arrangements will be considered. International and national travel will be required.
SALARY AND PACKAGE
Basic salary range: £: 41,000 – 44,000 per year
Holiday: 25 days per annum on full time basis
Pension: 8% employer contribution
Life insurance: Life insurance scheme
Benefits: Employee Assistance Program, Health cash plan
AmplifyChange is an equal opportunities employer. We are committed to safeguarding and promoting the welfare of vulnerable children and adults. All our employees are expected to share this commitment and abide by our Code of Ethics at all times.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Engine Shed is seeking an ambitious and commercially minded Venue & Events Operations Manager to lead all aspects of venue operations, events delivery. This is a hands-on leadership role focused on operational excellence, outstanding customer experience, and sustainable income growth.
You will oversee daily operations, manage and develop a diverse staff team (including student staff), and ensure the venue operates to the highest standards of service, safety, and compliance. You will plan and deliver a broad programme of events, from student activity and corporate conferences to private hires and weddings, playing a key role in positioning The Engine Shed as a premier events and wedding venue in Northamptonshire.
The role also involves budget management, performance reporting, pricing and stock control, client relationship management, and working closely with marketing and membership teams to maximise bookings and promote the venue.
This role is ideal for a proactive leader with strong operational, financial, and events management experience, who thrives in a fast-paced, customer-focused environment.
Key responsibilities include: leading venue operations and staff; planning and delivering a wide range of events; managing budgets, stock, and financial performance; developing new income streams; ensuring outstanding customer service; and maintaining full compliance with health, safety, licensing, and operational standards. You will also work closely with marketing and membership teams to promote the venue, support student-led activity, and enhance The Engine Shed’s profile
org.
Job Description
As the Operations and Visitor Experience Manager, you play a pivotal role at CSC, with full
responsibility for our Centre in Cambridge Science Park and our secondary site, currently in
Wisbech.
An essential part of your role is to drive CSC’s direct revenue streams connected to the Centre.
You will lead your team in generating public and school bookings, and in overseeing community
audiences, private hires, and other groups, ensuring every visitor enjoys a seamless and
welcoming experience. You will also take a proactive approach to increasing visitor numbers,
expanding CSC’s membership base, and researching and developing new revenue-generating
initiatives that strengthen our long-term sustainability.
Your expertise in creating and implementing exhibition spaces will be instrumental in bringing to
life our annual delivery calendar of science themes, which is strategically curated to attract and
engage our audiences while supporting the delivery of our Programmes. You will oversee an
annual budget covering the shop and site facilities.
You will work closely with the Outreach and Innovation Manager to prioritise, schedule, and
maintain products and content in line with CSC’s core Programmes and commitments, ensuring
impactful experiences for all audiences. In collaboration with the Marketing and Communications
Manager, you will plan and execute advertising campaigns targeting both the public and schools.
You will also coordinate with the Corporate Partnerships Manager to develop opportunities for
corporate partners to support on-site exhibitions and events, ensuring agreed partnerships are
effectively tracked and delivered.
Beyond operations, you will champion excellence in STEM engagement, providing both positive
and constructive feedback to the Engagement and Logistics Lead to ensure CSC’s offerings
remain best-in-class. This is an opportunity to shape the visitor experience at CSC, ensuring it
remains dynamic, inspiring, and accessible to all.
Key Responsibilities
● Create a welcoming and engaging environment for all visitors to our centres.
● Support and line-manage the Delivery and Sales Administrator and the Finance and
Operational Support Manager.
● Take overall responsibility for Health and Safety across CSC sites, ensuring full compliance
with requirements at both centres. Implement corrective actions where needed, and
oversee training and incident management to maintain a safe and well-managed
environment.
● Achieve annual direct income revenue targets across Visitors, Membership, Shop, Schools,
Parties, and STEMtots (under-fives), track progress, report findings, and take corrective
action as needed.
● Develop and implement strategies to increase visitor numbers and drive membership
growth.
● Research, plan, and execute new revenue projects to diversify CSC’s income streams.
● Oversee asset records, maintenance priorities, budgets, contractors, and expenditures
across the Cambridge and Wisbech sites, ensuring the effective sourcing and delivery of
third-party exhibits and content.
● Deliver an annual plan for exhibition-floor themes, events, and site management,
coordinating with the Outreach and Innovation Manager and the Engagement and Logistics
Lead to align activities with multi-year programmes, partner commitments, and internal
schedules such as training and exhibit maintenance.
● Establish a multi-layered feedback system to collect, analyse, and act on visitor insights,
continuously enhancing our offering.
● Oversee CSC’s volunteering and work experience programme, ensuring recruitment,
induction, and ongoing support are delivered to a high standard.
● Work with the Director of Business Development to identify and address barriers for
schools, supporting bursary applications and additional funding opportunities.
● In coordination with your team, ensure the shop is stocked with appropriate products to
maximise sales, support at-home engagement with STEM after a family visit and promote a
message of sustainability.
● Increase school bookings through strategic planning, aligning with schools’ annual planning
cycles, targeted outreach, and the effective delivery of engagement programmes.
● Work with the Marketing & Communications Manager to plan and deliver advertising for
exhibitions, events, and school engagement, ensuring effective promotion of activities at
both the Cambridge and Wisbech centres.
● Manage the budget and oversee all contractors and expenditures related to the Cambridge
site and Wisbech.
● Provide financial support, working closely with the Director of Operations and Engagement
to ensure CSC’s operational sustainability.
Essential Criteria
Experience managing a visitor attraction, including responsibility for income targets and
cost control.
● A creative and engaging mindset, with a proven ability to work with a team to create
intriguing and popular spaces.
● A thorough and operational approach to planning, risk management, and the continuous
improvement of processes.
● Demonstrated success in increasing visitor numbers and driving membership growth
through strategic planning and effective execution.
● Experience in researching, planning, and delivering new revenue-generating projects.
● A strong track record of increasing school bookings through targeted outreach and strategic
programme design.
● Comprehensive knowledge of health and safety management, including experience in
leading compliance activity and training across multiple sites.
● Strong financial acumen, with the ability to support budgeting, forecasting, and operational
financial oversight
● Excellent verbal and written communication and presentation skills.
● A strong drive to deliver timely, high-quality outcomes in everything you do.
● Proven ability to adapt quickly and effectively to changing priorities.
● A commitment to equity, diversity, and inclusion.
● A collaborative work ethic, enabling you to work effectively with colleagues and partners
across a wide range of projects.
● Competent and confident in using standard computer applications.
● Achieve a satisfactory enhanced DBS check
● Full clean driving license
● Confident in using IT platforms, databases, and digital communication tools.
Desirable Criteria
● A passion for staying up to date with worldwide developments in science, technology,
engineering, and maths.
● Experience in using spaces to support learning or community development.
● Knowledge of sustainability practices in operations and visitor engagement.
● Project management qualifications or equivalent experience.
● Experience with CRM systems and membership platforms
● Experience in science communication or in working with families, adults, and children.
● Strong customer service skills and experience.
● Level 3 or equivalent qualification in a STEM subject.
Working Conditions
The primary location for this role is Cambridge Science Centre at Trinity Centre, Cambridge
Science Park, CB4 0FN; however, travel to secondary sites and the main office will be required.
One working weekend per month will also be required.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Big Church Festival
Big Church Festival is a joyful, faith-filled, large-scale gathering that brings tens of thousands together each summer to celebrate Jesus, worship boldly and create memories that last a lifetime. With a £6M+ annual budget, a fast-growing audience and a mission expanding across the UK and beyond, we’re building a team that’s passionate, courageous and committed to excellence.
The Role
We’re looking for an experienced Management Accountant who loves numbers, loves people, and thrives in a fast-moving environment where risk, faith and creativity shape the journey. You’ll sit at the heart of our operations, ensuring clarity, confidence and strong stewardship across the organisation.
You’ll lead the production of our management accounts, guide all budget-holders, and manage the relationship with our outsourced bookkeeping and finance agency so that financial information is always timely, accurate and well-understood.
If you want to bring your financial expertise into a team with heart, purpose and national impact, we’d love to hear from you.
Key Responsibilities
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Produce accurate, timely monthly management accounts.
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Work closely with the CEO, Senior Management Team, and Trustees on strategic financial decisions
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Manage and monitor a £6M+ annual festival budget, including forecasting, cashflow and variance analysis
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Support, guide and coach all budget-holders across the organisation
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Present financial information clearly to both finance and non-finance colleagues
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Manage and oversee the relationship with any outsourced bookkeeping and finance agency
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Ensure strong data flow, accurate coding, reconciliations and financial reporting
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Lead year-end preparation and coordinate with auditors
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Maintain internal financial controls and ensure ongoing compliance
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Support scenario planning and financial risk modelling
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Bring clarity and steadiness in fast-moving or uncertain moments
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Contribute to a relational, faith-filled and healthy team culture
Annual Event Requirements
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No annual leave can be taken during August or September, as this is our peak delivery and reconciliation period
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Must be on-site for a minimum of 8 consecutive days at the end of August for event operations and financial oversight
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Provide hands-on financial monitoring and support during the festival delivery window
About You
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Qualified or part-qualified Management Accountant (CIMA, ACCA, ACA or equivalent)
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Experience managing or supporting budgets of £5M+, ideally in events, charity or entertainment sectors
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Excellent communicator with a genuine love for people
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Comfortable working with risk, uncertainty and evolving information
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Strong organisational skills and exceptional attention to detail
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Able to explain financial information with clarity, patience and warmth
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Confident leading others and supporting strong financial stewardship
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Experienced in working with outsourced finance teams or agencies
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A collaborative team player with humility and kindness
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Excited about the heart, mission and ministry of Big Church Festival
Ready to apply?
Please submit:
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Your CV
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A covering letter and/or video outlining why you would like to join Big Church Festival and how your experience aligns with the role
Please note: Big Church Festival reserves the right to close applications early should the right candidate be identified before the deadline.
The UK's largest Christian gathering - bringing people together in joy, worship, creativity and celebration.





