Compliance manager jobs in waltham abbey, essex

Are you passionate about helping young people build brighter futures?

Are you a people person with great attention to detail? If so, we’ve got a brilliant opportunity for you to join our team as our Volunteering Development Officer at Young Enterprise.

Who We Are

We’re Young Enterprise – a national charity with a bold mission: to give every young person the skills, confidence, and mindset to thrive in the changing world of work.

For over 60 years, we’ve empowered more than 7 million young people through hands-on enterprise and financial education programmes. Whether it’s launching a student business or learning how to manage money, we help young people develop key life skills—teamwork, leadership, problem-solving, and resilience.

We’re a passionate, down-to-earth team of 90+ staff and 2,000+ volunteers who believe that every young person, regardless of background, deserves a fair start in life.

Why Join Us?

We think Young Enterprise is a great place to work—and we’re proud of our people-first culture. Here’s what you can expect:

• A friendly and supportive team where your voice is heard
• A strong commitment to diversity and inclusion—we want everyone to feel they belong
• Generous holiday allowance and flexible working
• Cycle-to-work scheme, life assurance, and NHS top-up plan
• Ongoing learning and mentoring opportunities
• A chance to directly impact the lives of young people every single day

About the Role

At Young Enterprise, we’re proud to engage thousands of passionate volunteers every year across England and Wales. Together, we empower young people with vital enterprise and financial education skills—delivered in schools, universities, and communities. Volunteers are at the heart of everything we do, and we’re looking for a proactive and enthusiastic Volunteering Development Officer to help us create the best possible experience for them.

You’ll be the first point of contact for new volunteers, ensuring every volunteer’s experience is smooth, well supported and rewarding – from registration through to recognition. You’ll lead on all aspects of our volunteer registration processes, systems, and records, as well as using your expertise in volunteer management to deliver excellent customer service and build effective relationships on a national scale.

You’ll be contributing to upholding high standards and creating a warm, welcoming environment and ensuring our volunteers are supported every step of the way—and in doing so, you’ll help us make a lasting difference in young people’s lives.

You’ll love this job if you are…

• A people person who enjoys building relationships and providing great customer service.
• Passionate about the transformative power of volunteering for young people.
• Organised, self-motivated and with a keen eye for detail.
• Looking to gain broad experience in the volunteering sector, managing the end to end volunteer experience and getting stuck in to make improvements to they way we do things.

Key Responsibilities

• Delivering a seamless onboarding experience, handling queries and providing a warm welcome to new volunteers.
• Supporting and training colleagues on volunteering systems and processes.
• Managing our safeguarding and DBS processes for volunteers to keep young people safe.
• Using our Volunteer Management System (Assemble), ensuring communications are logged and accurate reports are available for monitoring and KPIs.
• Creating and maintaining clear documentation, process and guidance documents so colleagues and volunteers have everything they need at their fingertips.
• Recognising volunteer contributions by coordinating our volunteer rewards and recognition activities.
• Writing inspiring news articles and email communications updates on our Volunteering platform.
• Championing the volunteer journey and actively contributing to team goals that ensure volunteers have a positive and consistent experience.

A few practical things:

• This role is hybrid, involving a mixture of working from home and from our Central London office.
• There will be some limited additional requirements to travel for meetings and occasional expectations to work outside of office hours, such as our annual in person Staff Conference and quarterly evening ‘get togethers’ online with volunteers.
• This role is the equivalent of 3 days per week, however we are flexible to accommodate the regular working hours that work for you, between 9am-5.30pm Monday to Friday.
• Giving our volunteers the best possible experience involves really understanding what they do- so you will be actively encouraged to get stuck in and ‘volunteer’ yourself within our programmes and alongside our volunteers.

Keeping Young People Safe:

At Young Enterprise, safeguarding is at the core of everything we do. We are committed to promoting the welfare of children and vulnerable adults. All successful applicants will receive ongoing safeguarding training throughout their employment and be expected to uphold excellent safeguarding practice at all times.

How to Apply

If you’re ready to help shape the futures of young people, we want to hear from you!

Please send your CV and a cover letter (max 2 pages) telling us why you’re the right person for this role. Applications must be submitted by 23:30 on 20 June 2025. Please note, we are only able to respond to shortlisted candidates, and may close applications before the closing date if we find the right candidate.

Interviews will be held via Teams and may take place before the closing date. Please note, we are only able to respond to shortlisted candidates.

At YE we are passionate and committed to keeping your data safe and secure.  Full details can be found in the YE People’s Privacy Notice.

Join us – and help us give every young person the chance to thrive. 

The Work Rights Centre is looking for a motivated solicitor or barrister to contribute to our growing employment rights programme by providing expert legal advice and casework, and supporting the wider development of the charity and our strategic goals.

This is an ideal opportunity for a candidate with a strong sense of justice, who values impact, teamwork, and the autonomy of working in a diverse and agile team. We can accommodate part-time, flexible and remote work, and offer 28 days of annual leave in addition to a winter holiday break. 

The role

You’ll provide excellent employment legal advice, and support the Head of Employment in supervising our two senior legal advisers. You’ll also use your expertise to create accessible public-facing legal information, deliver training to other advisers, and collaborate with colleagues in the policy team. This is a real opportunity to support vulnerable workers' individual and group claims, while contributing to systemic change.

About you

We seek a qualified solicitor or barrister who shares our mission to end in-work poverty by helping vulnerable workers find justice, and who has: 

• Two years of practising experience in the UK, with some experience in employment law;

• Experience of working in a legal team

• Excellent analytical skills with ability to conduct legal research

• Excellent case management skills

• Excellent client management skills

• Knowledge of, and empathy with, the backgrounds and experiences of migrants and other vulnerable workers.

Please download the job description for full responsibilities and complete person specifications.

How to apply

Please send your CV and Cover Letter by 21st June 2025  and don’t hesitate to reach out with any queries about this opportunity.

The successful applicant will support the effective operation of Sarcoma UK's supporter database (Raiser’s Edge NXT) and contribute to accurate financial reporting. The role ensures that data is managed to a high standard, enabling the organisation to deliver its strategic and charitable objectives. The postholder will also assist the Finance team with timely and accurate income reporting and reconciliations.

Benefits:

• Pension with 5% employer contribution
• 25 days holiday entitlement per annum plus bank holidays and the working days between Christmas and New Year
• Additional day off for your birthday
• Volunteering day per year
• Enhanced sick, maternity and adoption pay
• Sarcoma UK Life Insurance Scheme
• Health and wellbeing:
  • Health Cash Plan
  • Therapy sessions
  • Wellbeing Group
  • Team activites throughout the year
• Interest-free season ticket and bicycle loan

Our Values

• Pioneering we are leading the way to a better future for the sarcoma community.
• Together we are creating a community to make a difference for all those affected by sarcoma.
• Expert we use our expertise in understanding sarcoma to deliver better outcomes.

Duties and key responsibilities

Database Administration (Raiser’s Edge NXT)

• Maintain and update supporter records, including constituent and gift data, ensuring accuracy and compliance.
• Process donation streams including MuchLoved, Enthuse and others, ensuring accurate integration and reconciliation.
• Work with the Database Manager to develop and manage Omatic Cloud processes for importing and automating gift data from external fundraising platforms.
• Process and record Gift Aid declarations in accordance with HMRC guidelines.
• Conduct data cleansing activities to maintain accuracy of records (e.g. address updates).
• Manage and maintain subscription forms (WordPress), ensuring accurate data capture and integration with Raiser’s Edge NXT.
• Extract and analyse data to support fundraising and operational reporting using Raiser’s Edge NXT queries and Excel.
• Contribute to the annual internal database audit, collaborating with the Senior Database Officer and Database Manager to identify areas for improvement and implement best practices.

Financial Support

• Monitor all income and update the income spreadsheet daily.
• Monthly reconciliations between Raiser’s Edge NXT and the income spreadsheet.
• Work with the Senior Finance Officer to carry out income reconciliations between Sage 50 and Raiser’s Edge NXT.
• Deposit all physical donations into the bank account weekly.
• Provide general support to the Senior Finance Officer as required.

Cross Function Collaboration

• Work closely with the Senior Database Officer to align on day-to-day data processing.
• Collaborate with the Finance Team on reconciliation and reporting.

Other

• Work flexibly and collaboratively in a dynamic environment, undertaking other duties as required to support the wider operations of Sarcoma UK.

The Debt Advice Team at Toynbee Hall provides crucial support to individuals and families struggling with financial burdens. Funded by the Money and Pensions Service (MaPS), this team delivers expert guidance and practical solutions to help clients manage and reduce their debt. The team's advisors are trained to navigate complex financial situations, offering tailored advice that empowers clients to regain control of their finances. Their work is vital in fostering financial resilience within the community, ensuring that individuals have the tools they need to achieve long-term financial stability.

Scope of role

The Debt Technical Supervisor is responsible for supporting Debt Advisers to ensure the delivery of accurate, effective, and tailored advice to over-indebted clients. This role involves conducting debt-advice interview observations, reviewing case files, and identifying training needs for advisers. The Debt Technical Supervisor provides real-time support and constructive feedback, helping advisers navigate complex cases and ensuring they have access to the necessary resources and information. Additionally, the role includes auditing delivery partner organisations to prepare them for external reviews and supporting them in meeting compliance and quality standards. The supervisor will collaborate with the Quality Assurance Manager to promote best practices, address risks, and contribute to the continuous professional development of advisers.

Key Responsibilities

Support Debt Advisers in their roles and ensure that the advice provided to over- indebted Clients is accurate, effective and tailored to individuals’ circumstances.

• Conducting debt-advice interview observations.
• Undertaking debt advice file reviews.
• Identifying advisers’ soft skill and technical training needs.
• Providing constructive feedback, and pastoral support, to advisers and their line managers.
• Providing real-time support to advisers, which will include but is not limited to providing guidance in complex matters and provide advisers with sources of information.

Support, and regularly audit delivery partner organisations, ensuring that they are prepared for external reviews of their service in line with the Grant Agreement.

• Ensure partner organisation are kept up to date with the requirements for external assessments.
• Supporting partner organisations with the preparation and review of files and documentation ahead of an external assessment.
• Support partner organisations with the implementation of any remedial actions following an external review and support advisors to identify suitable training to improve areas highlighted.

Ensure project compliance and quality requirements are achieved

• Working closely with the Quality Assurance Mangers to ensure Advisors based at delivery partners have a good awareness and understanding of the quality and service delivery requirements and have active involvement in the delivery of partnership events related to both quality improvement and CPD.
• Working collaboratively to share good practice in performance and quality improvement and to progress key priority areas of work.
• Escalating risks promptly and appropriately and contributing to wider monitoring and reporting requirements.

Contribute to Team

• Work to an agreed work-plan meeting targets and milestones
• Prioritise and manage your own workload.
• Be an active member of the team, identifying opportunities for your development. Work in collaboration with our funder, and with colleagues from across their other funded organisations, contributing to key projects and meetings.
• Compliance with Toynbee Hall policies and procedures, including health and safety. Demonstrate financial efficiency and value for money throughout work.
• Ensure that all services comply with equal opportunities and other relevant policies and quality standards and good practice.

Other

• Travel across London as required, and occasionally the UK
• Undertake additional tasks as defined by the Quality Managers, Managing Director and Toynbee Hall’s Senior Leadership Team.

Please download the full Job Description for more details.

Our Benefits Package

We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.

Annual Leave

• 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
• After 2 years: +3 extra days of leave.
• After 3 years: +1 additional day.
• After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.

Pension

• Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%

Additional Perks & Support

• Enhanced Sick Pay for peace of mind during illness
• Enhanced Maternity & Paternity Leave to support growing families
• Employee Eyecare Vouchers to support your vision health
• Employee Assistance Programme for free, confidential advice and support
• Mental Health First Aid to ensure workplace well-being
• Tenancy Deposit Scheme to help secure your home
• Interest-Free Season Ticket Loan for cost-effective commuting
• Cycle to Work Scheme to promote a healthier, greener way to travel
• Charity Mentoring Network to support professional development and networking

We’re committed to creating a supportive and rewarding work environment, because when our team thrives, we all succeed!

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

We have recently launched a new strategic plan which reinforces that our purpose is to build a fairer future with an end to poverty, injustice and inequality.

We work towards this by:

• Addressing poverty and injustice through advice and support and influencing systemic change.
• Shifting power to people and communities affected by injustice and inequality.
• Collaborating to end poverty and build fairer systems and institutions. What we want to see in the world starts with our community and our organisation.

This means:

• Working together to build a thriving local community where people have the resources they need, feel their voices are heard and are optimistic about the future.
• Being a good employer, where people are treated fairly, feel engaged and empowered, and work together to achieve our shared vision.
• Acknowledging the role Toynbee Hall has historically played in civic society while recognising that our role now is to shift power, to be an effective partner, and to amplify voices that are less likely to be heard.

What we learn from our work in east London we use to inform and influence wider policy – working to influence change in structures, systems and policies.

Salary: £65,000 FTE (£55,714 - £65,000 depending on working hours)
Working hours: Flexible - 30-35 hours/week - This role is being offered for between 30 and 35 hours per week. We’re open to discussing how those hours are distributed across the week and can accommodate school hours, early starts, or condensed days where possible.
Department: Human Resources
Number of posts needed: 1
Location: Hybrid - at least 2 days/week in Toynbee Hall office 
Working Pattern: Monday to Friday (flexible)
Reporting to: Chief Operations Officer
Contract: Permanent
Application Closing Date: 9 June 2025 

We reserve the right to close the vacancy early if we receive sufficient applications from suitably qualified candidates. Early application is encouraged. Interviews will be conducted on a rolling basis, and we encourage early applications, as the vacancy may close ahead of the stated deadline due to high volumes of interest.

At Toynbee Hall, our HR Team supports our most important asset – our people. We are committed to delivering a high-quality, inclusive HR service and to exploring new ideas and perspectives so we can grow and develop the function together. 

The HR Team supports colleagues throughout the employee lifecycle – from recruitment and onboarding to people development – ensuring that every experience at work is a positive one. Inclusion is at the heart of everything we do, and we are dedicated to fostering a workplace culture that reflects our values and where everyone feels respected, valued, and able to thrive.

Scope of role

The Head of People and Culture is a member of the Senior Management Team (SMT), responsible for leading and embedding a strategic and inclusive People function that supports Toynbee Hall’s purpose, values, and vision for a fairer and more equitable society. This role will shape and champion a workplace culture that is people-first, values-driven, and committed to equity, diversity, inclusion, and belonging (EDIB).
The Head provides strategic and operational direction and hands-on leadership to ensure every colleague’s experience at Toynbee Hall is supportive, developmental, and empowering.

Responsibilities and Accountabilities

Strategic Leadership

• Co-create and implement a progressive People Strategy aligned with Toynbee Hall’s organisational goals and values, with a strong focus on equity, inclusion, and belonging.
• Lead the development of measurable KPIs and outcomes to evaluate progress in people and
  culture initiatives.
• Partner with SMT and staff to embed a co-produced EDIB strategy, including a clear statement of intent, inclusive action plan, and transparent reporting processes.
• Act as a cultural ambassador, promoting practices and policies that reinforce a positive, inclusive, and purpose-driven working environment.

HR Operations

• Deliver a high-quality, person-centred HR service, with clear, accessible, and values-aligned policies and processes.
• Ensure policies are inclusive, legally compliant, and regularly reviewed—covering remuneration, flexible working, wellbeing, performance, and development.
• Oversee a fair and inclusive recruitment and resourcing process that reflects our commitment to equity and community.
• Lead performance management practices that are developmental, supportive, and reflective of individual and team contributions.
• Maintain robust, GDPR-compliant employee records and HR systems.
• Oversee compliance in employment checks, safeguarding requirements (including DBS), and risk management procedures.
• Lead the HR team with all case work on a weekly basis to review and guide on case load.Take on complex HR case work with the support of the COO and HR consultants/Advisors.

Equity, Diversity, Inclusion, Engagement & Culture

• Be a visible leader in embedding a culture of inclusion, care, and psychological safety across the organisation.
• Champion well-being and engagement initiatives that reflect the diverse needs of our people and foster belonging.
• Co-lead EDIB learning and development opportunities for staff, ensuring ongoing reflection, growth, and dialogue.
• Review and promote equitable pay, terms, and recognition practices in line with our values and commitment to fairness.
• Work closely with managers to foster inclusive leadership and team cultures through coaching and support.

Team Leadership and Development

• Lead, coach, and support direct reports and the broader organisation in creating a high-performing, values-led People function.
• Promote a culture of learning, empowerment, and proactivity within the People team and across all departments.
• Create and deliver a meaningful annual work plan aligned with strategic priorities and cultural aspirations.

Senior Leadership Responsibilities

• Contribute actively to SMT discussions and organisational decision-making, ensuring People considerations are central to planning and implementation.
• Collaborate with the COO and CE on organisational performance, people data, and budget alignment.
• Build strong cross-organisational relationships to support change management and continuous
  improvement.
• Communicate openly and regularly with staff and stakeholders about People-related developments and opportunities.

Safeguarding, Risk, and Wellbeing

• Ensure all People-led activities are risk assessed and comply with health, safety, and safeguarding requirements.
• Promote a culture of care and responsibility, supporting psychological and physical safety across the organisation.
• Ensure systems are in place for reporting incidents and learning from them.

Finance and Payroll

• Work collaboratively with the finance team to ensure payroll is updated and released on time each month.
• Support with the Year End Audit requirements that relate to staffing.
• Overall responsibility of the HR function budget including training and resources.

What You’ll Bring

• A commitment to equity, diversity, inclusion, and social justice in every aspect of your work.
• Significant experience in senior HR/People leadership roles, ideally within a mission-led or community-focused organisation.
• A deep understanding of inclusive and trauma-informed HR practices.
• Excellent people leadership and coaching skills, with a strong focus on collaboration, development, and wellbeing.
• Up-to-date knowledge of employment law, HR best practice, and change management.
• Experience working with Trade Unions and employee voice mechanisms.

Additional Information 

• We are in the process of reviewing the HR function and you will be leading on the implementation of this to ensure that the team is working with inclusive strategies, as well as ensuring that we can best support the organisation with the needed support in a timely and efficient manner.
• Toynbee Hall are in the process of reviewing the pay banding and scales and this will be a part of your role to implement the changes and work closely with the finance team to achieve this.

Essential Criteria:

• Very good knowledge of UK employment regulation and HR practices.
• Experience of advising, coaching and challenging senior staff when needed
• Significant practical experience in delivering human resources functions /activities
• An excellent understanding of and commitment to Equality, Diversity, and Inclusion and proven experience of implementing successful EDI strategies and plans.
• That they are proactive in spotting challenges and offering solutions
• Excellent organisation, time and project management skills with demonstrable experience of combining effective operational delivery and strategic work.
• Effective in setting out and delivering against plans; and reporting against objectives.
• First rate communication skills; able to relate to and work alongside colleagues at all levels in the organisation, with the ability to explain technical issues to non-HR colleagues, reinforce difficult messaging when needed, and to coach and support managers.
• Good written English with proven ability to write policies, complex correspondence and business reports.
• Emotionally Intelligent, transparent, principled.
• Ability to work independently but also be champion of collaborative working
• Attention to detail and thorough review of HR related documents
• An understanding of safeguarding and safer recruitment
• Alignment with Toynbee Hall’s mission and strategy
• HR related qualification (CIPD level 5) / Degree in HR
• Ability to present HR data/ analytics to SMT and Trustee with thorough evidence and clear decision-making information

Alignment and willingness to work in line to our values

• Inclusive - open-minded, transparent, convening and collaborative; seeking fresh and alternative perspectives.
• Courageous – principled, ambitious and acting with integrity.
• Empowering – shifting power, sharing our knowledge, enabling people to take action for themselves

Please download the full Job Description for more details.

Our Benefits Package

We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.

Annual Leave

• 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
• After 2 years: +3 extra days of leave.
• After 3 years: +1 additional day.
• After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.

Pension

• Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%

Additional Perks & Support

• Enhanced Sick Pay for peace of mind during illness
• Enhanced Maternity & Paternity Leave to support growing families
• Employee Eyecare Vouchers to support your vision health
• Employee Assistance Programme for free, confidential advice and support
• Mental Health First Aid to ensure workplace well-being
• Tenancy Deposit Scheme to help secure your home
• Interest-Free Season Ticket Loan for cost-effective commuting
• Cycle to Work Scheme to promote a healthier, greener way to travel
• Charity Mentoring Network to support professional development and networking

We’re committed to creating a supportive and rewarding work environment, because when our team thrives, we all succeed!

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

We have recently launched a new strategic plan which reinforces that our purpose is to build a fairer future with an end to poverty, injustice and inequality.

We work towards this by:

• Addressing poverty and injustice through advice and support and influencing systemic change.
• Shifting power to people and communities affected by injustice and inequality.
• Collaborating to end poverty and build fairer systems and institutions. What we want to see in the world starts with our community and our organisation.

This means:

• Working together to build a thriving local community where people have the resources they need, feel their voices are heard and are optimistic about the future.
• Being a good employer, where people are treated fairly, feel engaged and empowered, and work together to achieve our shared vision.
• Acknowledging the role Toynbee Hall has historically played in civic society while recognising that our role now is to shift power, to be an effective partner, and to amplify voices that are less likely to be heard.

What we learn from our work in east London we use to inform and influence wider policy – working to influence change in structures, systems and policies.

Job purpose

This is an exciting time to join Action for ME. With developments in research and policy alongside delivering services which are in high demand, you will enjoy working in a fast-paced and continually changing environment. You will be responsible for overseeing operational programme design and delivery, reporting of progress, and measuring the impact of all Action for ME work to improve the lives of people affected by ME. Better meeting their needs today while taking action to secure change for tomorrow. You will also assist the Chief Executive in implementing the organisational strategy, and by adapting and evolving delivery models on the ground. As you will have operational management and oversight for our Healthcare Services and hold the Designated Safeguarding Lead role for the organisation, you will bring considerable services-related experience at a management and leadership level. The Chief Executive will focus predominately on external matters and therefore you must have experience of managing an organisation to achieve high quality programmes with evidenced impact and motivated teams. You will act for the Chief Executive on topics, as agreed, and deputise during their absence.

Key duties

1. Leadership

• Ensure that children and adults with ME are at the heart of everything we do through meaningful engagement and participation to influence all aspects of our work.
• Deputise for the CEO and represent and promote the Charity at national meetings and events.
• Deputise for the CEO during periods of absence, and in relation to specific matters, issues or elements of operation as delegated from time to time by the CEO, ensuring a consistency of approach and decisions aligned with the organisation’s objectives.
• With the CEO and HR Business Partner, lead on implementing the People and Culture Strategy and ensuring our Equity, Diversity, Inclusion and Belonging plan is achieved.
• To provide support, leadership and coaching to the Management Team to ensure the smooth running of the organisation and development of the Charity.
• Contribute to the development of the overall strategy for Action for ME, ensuring that the best use is made of available resources within agreed priorities. Ensure that agreed strategy is delivered to target and in line with agreed budgets.
• Work closely with the Chief Executive and Trustees to ensure effective reporting to the Board and sub-committees.

2. Operations & management

• Manage the day-to-day operations of the Charity ensuring high quality service provision that meets all best practice, legal and regulatory frameworks and internal policies and procedures.
• Hold overall management responsibility for our Healthcare Services including the role of the CQC Nominated Individual, ensuring all regulatory requirements and compliance are met.
• Manage the staff and volunteer team, including holding regular meetings and ensure the efficient running of the office ensuring a culture that supports, inspires and motivates the team while ensuring required standards and quality are met at all times through effective performance management.
• Act as the organisational Designated Safeguarding Lead (children and vulnerable adults), working closely with the Designated Safeguarding Officers, colleagues and the Safeguarding Lead Trustee; facilitate the annual safeguarding audit (led by the Lead Trustee) and ensuring safeguarding standards across the organisation are maintained.
• Contribute to the learning and development of key personnel including coaching support (either directly or through the identification of external coaches) to enhance performance.
• Establish (where not already in place) and maintain a clear performance outcome-focused management system driving positive change and improvement across all teams.
• Ensure that policies and procedures are effectively implemented and kept up-to-date to enable the effective management of operations and support growth.
• Take the lead role for data protection, health and safety, compliance and risk management across the organisation and act as the Designated Safeguarding Lead.

3. Finance & income generation

• Hold financial leadership responsibility, working closely with the Finance Manager and the Fundraising Director to ensure sustainability for our work.
• Ensure effective financial management with procedures in place which are kept up-to-date and implemented accordingly.
• Provide support and engagement, where appropriate, to actively grow our income.

4. Working with others

• Lead, nurture and develop relationships with key stakeholder groups and partner organisations, both locally and nationally, supporting Action for M.’s place as the ‘go to’ organisation for people affected by ME
• Lead on new business ideas and pilot projects in line with the strategic objectives; with colleagues, develop the business case, identify and manage risks, lead implementation across teams, evaluate success and learning and make recommendations for future development.

5. Other key accountabilities

• Be proactive in keeping up to date with developments affecting operations and maintain and improve personal competence through continuous professional development.
• Take direction on projects and priorities from the CEO, which may vary from time to time.
• To ensure best value in all service delivery.

Person specification

Experience and Knowledge

• Proven experience in an operations, leadership, or senior management role, ideally within the charity service delivery or healthcare sector, with the ability to develop and implement strategic plans that drive organisational growth and reporting that demonstrates impact delivered. If you come from outside a support services background, you must demonstrate sound understanding of the regulatory and best practice requirements related to delivering support and/or healthcare services.
• An understanding of ME and associated/overlapping illnesses, the impact on people affected by it or a commitment and ability to understand the illness and lead services to meet the needs of children and adults with ME
• Experience managing multi-disciplinary teams, including remote workers, and fostering a supportive workplace culture where change is a constant.
• Safeguarding understanding at a management/decision-making level.
• Proven experience of building and nurturing strong relationships internally and externally at all levels.
• A sound understanding of outcome-focused, effective performance management, quality assurance and risk management.
• Strong financial acumen, including budgeting, financial planning, and resource management in the voluntary sector.

Skills and Behaviours

• Experience of governance, risk management, and compliance, including within regulated services, ideally within a charity and/or service delivery setting.
• Proven ability to think strategically, balance competing demands, use initiative to solve problems and actively seek innovative approaches to problem solving and delivering results.
• Strong interpersonal skills including motivational, negotiating influencing and networking skills which build strong internal and external relationships.
• An ability to understand, analyse and make effective use of data across all of our work.
• A proven ability to coach and motivate staff and to build and lead teams reflecting organisational culture and values, a respectful, constructive and energetic style.
• Proven, strong MS Office skills that supports writing, email, internet and database use.
• Demonstrable ability to work within our organisational values

Job Title: Team Lead - Member and Supporter Experience

Team: Member and Supporter Experience

Location: Hybrid (split between home-working and London)

Interview Dates: W/c 16 June

*This role sits within a pay grade with a pay range of £32,395 to £48,593. The salary on appointment will be set at the lower end of the pay range, to a maximum of £35,635 depending on the candidate's skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role.

It’s an exciting time to join the Ramblers as we have recently refreshed our strategy to support the delivery of our long-term ambitions.

We need your drive, knowledge, skills, and creativity to help us raise awareness of the Ramblers and what we stand for, enabling the charity to grow its supporter base and open up the joys and wellbeing benefits of walking to many more people.

We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.

Context and purpose of role

At the heart of the Ramblers lies our community of over 100,000 members and supporters, enabling us to fulfil our charitable mission across the length and breadth of Great Britain.

This role is pivotal in ensuring the delivery of excellent supporter service, coaching and empowering the Member and Supporter Experience Officers to meet the needs of our supporters. You will play a key role in fostering a positive experience for supporters, managing relationships with third-party suppliers, and driving continuous improvements across processes and systems. As a key point of contact for internal teams, you will traffic-control workloads, ensure smooth project delivery, and act as a champion for supporters across the organisation.

We are looking for someone with experience in working in high in-bound volume (calls/emails) supporter or customer service environments. The candidate must have experience in handling multiple enquiries across different channels and ideally in coaching, mentoring or supervising others.

Key Responsibilities:

Team Leadership and Coaching

• Manage the Member and Supporter Experience Officers, providing the skills and knowledge to deliver excellent supporter service through tailored training and coaching.
• Lead regular check-ins and team huddles to review progress, share updates, and address any challenges or blockers.
• Support the monitoring of quality and productivity using satisfaction ratings, and performance measures. Take remedying actions, such as further training or support.
• Co-ordinate key business project delivery within the team, liaising with other teams, coaching the team, and supporting delivery.

Supplier and Project Management

• Manage relationships with key suppliers, including our payment processor, and fulfilment centre. Be responsible for briefing them on new projects and setting up procedures.

• Monitor supplier SLAs and performance measures, ensuring consistently high standards. Manage projects with third-party suppliers to time and budget.

• Proactively identify new solutions or efficiencies to improve working practices.

Operational Oversight

• Act as the first point of contact for incoming requests from other teams and campaign briefings, managing the team’s workload and rota.
• Oversee the scheduling and management of team rotas, ensuring adequate coverage for incoming enquiries, including peak periods and project delivery deadlines.
• Lead the induction and onboarding of new team members, ensuring they are equipped with the knowledge and tools to excel in their roles.
• Provide KPIs on request from the Head of Member and Supporter Experience. Deliver KPI, SLA and insight reporting that drives better decision-making.

High standard supporter care

• Support the team daily in answering incoming enquiries as part of the role.
• Develop and maintain a framework for monitoring the quality of supporter interactions across all touch points and teams through call monitoring, complaints and compliments reporting, surveys, mystery shopping, satisfaction feedback and other performance measures. Where needed, work with relevant managers in other teams to develop solutions.
• Regularly review the quality of interactions handled by team members (e.g., through spot-checking emails, calls, and case resolutions), offering constructive feedback and suggestions for improvement.

Cross-Team Collaboration and Advocacy

• Work closely with teams across the organisation to build and maintain knowledge bases that can be used by all teams to respond to queries and concerns, and to support teams in ensuring compliance with legal and regulatory requirements. 
• Act as an ambassador for members and supporters across the organisation, sharing insights with colleagues.
• Maintain strong relationships across the Ramblers, including Ramblers Cymru and Scotland, ensuring the team delivers a high standard of service aligned with organisational priorities.
• Attend project planning meetings to ensure high-quality supporter care and brief the team on new projects.
• Play an active role in key business projects championing the supporter voice.

Continuous Improvement

• Demonstrate a proactive approach to improving processes, reducing response times and enhancing supporter satisfaction.
• Recommend process improvements for key systems, such as the inbound enquiry system and CRM, in consultation with stakeholders.

Volunteer and Digital Engagement

• Manage office volunteers, ensuring they feel valued and supported to carry out their tasks effectively.
• Input into the development of new digital products (e.g., website and mobile) to enhance membership value and support volunteer-led recruitment and retention efforts.

Other

• Undertake such other duties as may be reasonably required of the post.

The Person

Knowledge, Skills and Experience

Essential:

• Experience in working in a high in-bound volume (emails/call) customer or supporter experience environment
• Strong interpersonal and supervisory skills, with the ability to provide clear guidance, constructive feedback, and coaching to team members.
• A high standard of organisational skills with the ability to effectively prioritise and manage own workload.
• Excellent interpersonal and communication skills, including the ability to write to a high standard.
• Strong numerical skills and the ability to use and interpret data.
• Ability to adapt style, tone and content to a relevant audience.
• Experience delivering excellent supporter or customer care
• A team player, able to develop collaborative, strong and effective working relationships.
• Innovative and solutions-focussed with the ability to build knowledge and learn new skills.
• Experience in working with CRMs (e.g. Salesforce), customer care ticket systems (e.g. Zendesk or Service-cloud) and telephone management systems (e.g. CloudCall).

Desirable:

• Interest in walking and/or being an advocate for the outdoors and natural environment.
• Experience in managing knowledge, learning and/or training in a supporter or customer facing environment
• Experience working within or alongside fundraising or membership teams.
• Experience in providing insight and reporting in a supporter or customer facing environment.
• Experience in working with volunteers, with an understanding of volunteer motivations and needs
• Knowledge of relevant regulatory and legal requirements that impact charities.
• Experience working with third party suppliers.

Personal Attributes

• A team player, develop collaborative, strong and effective working relationships.
• Empathetic and patient, with a genuine desire to help members and supporters.
• Positive and professional attitude.
• Proactive and self-motivated with the ability to work independently.
• Adaptable and flexible in a fast-paced environment.
• Strong sense of responsibility and accountability.
• Committed to the principles of inclusion and enabling everyone to feel welcome in the outdoors. 

 Values and Behaviours

Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people.

Inclusive

We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.

Inspiring

We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.

Empowering

We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.

Responsible

We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.

Salary: £34,814 - £38,683

Job Level: 4A

Job Type: Permanent

Hours: 35 hours per week 

Shifts: Term Time: Monday – Thursday & Sunday (including some evening work). School Holidays: Monday – Friday.

Accountable to: Head of Children and Family Services

Department: Children and Family Services

Location: The Hub, Finchley

Do you have experience of leading teams in delivering high quality, responsive, holistic services for neurodivergent children and young people? Perhaps you have previously worked within special educational needs settings or residential settings with young people? Do you have a natural ability to lead, motivate and influence others with initiative and enthusiasm? If so, this role may be of interest to you!

About The Hub and Short Breaks service:

For over 20 years Norwood has run a Short Break service called Unity for young people on Sundays and during school holidays. Many families have benefited from this service, and it remains popular with families and local authority commissioners. There is a waiting list of children and young people across Barnet and Herts who wish to access this provision.

That’s why as part of our recently launched strategy, we’re expanding the Short Break Service offering, to support families and young people with a variety of choice and cohort-based opportunities including after school clubs. The opening of the Hub allows the expansion of activities throughout the week, term-time, and during school holidays, evenings and weekends.

With a recent refurbishment, we can now offer a location dedicated to supporting children throughout the week. The building has outdoor space, a sensory room, kitchen, activity rooms and multipurpose spaces which allow children the opportunity to thrive in a bespoke space for them.

The Children and Family Service Department will deliver an ambitious Whole Family Centred, Strengths and Needs Based Model to empower children, young people, and their families. This expert-led coordinated approach underpinned by robust governance and outcome and impact measures will seek to ensure families with a neurodivergent or neurodevelopmentally disabled child can realise their full potential and thrive. The objectives for each team member will be clear, ensuring a meaningful and positive impact on those accessing the services, with consistency in support and communications, and the ability to access services required effectively.

About the role:

This is one of a number of new vacancies being recruited as part of a dedicated team for the further development of the Hub and Short Breaks offering to extend the reach to more children and young people throughout the week. 

As the Hub and Short Breaks Operations Manager, you will be responsible for the day-to-day management of the service, plus take the lead in the growth and development of the service to maximize the reach and opportunities for young people within the community. The role will ensure the service is compliant with Ofsted, offers a varied timetable with clear criteria for each club/activity, undertakes referrals and assessments and works collaboratively with wider Norwood colleagues to flex, grow and change to meet the ever-changing needs of the community. 

You will utilise your existing experience of operational, funding, budget and staff management, plus knowledge of children and young people curriculum to take ownership in shaping and driving the future of our Short Breaks provision through extensive strategic development and innovative ideas for our weekday, weekend and holiday programmes, ensuring Norwood continually responds to the wishes, aspirations and needs reflected by the young people we support to provide a meaningful, flexible and creative offering. 

You will be responsible for all aspects of the management and delivery of the service including the management and recruitment of a team of permanent sessional workers, ad hoc sessional workers and volunteers. You will assess the suitability of young people to participate in the provision, design and develop choice and cohort-based sessions, whilst working within the framework of OFSTED to ensure quality and compliance.

Benefits at Norwood include:

• The opportunity to work for a leading UK charity
• Competitive salary & benefits package
• 21 days annual leave plus 8 bank holidays and Jewish festivals where they fall on a working day and work is not permitted (FTE)
• Workplace Pension Scheme: Plan for your future with confidence.
• Employee Assistance Programme: We care about your well-being.
• £300 When You Introduce a Friend: Spread the word and reap the rewards.
• Free Eye test & Eyewear allowance
• Access to ‘Blue Light’ discount scheme
• Cycle to work scheme
• Excellent career progression pathway
• Enhanced benefits coming in July 2025

Essential skills and experience:

• Ability to commit to a full-time role with flexibility, covering the shifts required
• Significant experience of working with neurodivergent children, young people and parents/carers and of facilitating an inclusive child-centred service
• Experience of working in partnership with other agencies and organisations, with awareness of the support and advice which may be offered
• Recent experience of managing contract compliance with a demonstrable knowledge of regulatory frameworks (Ofsted, CQC contract compliance etc) and how to put these into practice
• Experience of financial and budget management
• An appropriate qualification at Level 3 or equivalent
• Knowledge and understanding of the range of interventions and approaches that can be used to support disabled children and young people
• An understanding of various communication aids including Makaton, PECS, AAC etc
• Knowledge and understanding of safeguarding policies and procedures
• A team player with strong leadership skills who enjoys working with others to achieve shared goals
• Excellent communication skills with a flexible style to communicate with people in a form and manner that is consistent with their level of understanding, culture, background and preferred ways of communicating
• Excellent time management skills who can work under pressure to meet deadlines
• Flexibility, initiative and the ability to respond appropriately to child and family needs
• Excellent active listening and problem-solving skills
• Embraces change and responds positively to new opportunities
• Motivates colleagues to understand the importance of inclusion and encourage them to improve standards of inclusive practice
• Design and deliver innovative sessions to support neurodivergent young people to develop new skills in a fun environment
• Develops and maintains mutually beneficial working relationships with key delivery partners
• Experience using observation to inform assessment and planning
• Flexibility, initiative and the ability to respond appropriately to child and family needs

About Norwood:

Founded in 1795, Norwood is the oldest Jewish charity in the UK. We support and empower neurodiverse children, their families and people with neurodevelopmental disabilities to live their best lives.

Click here to find out more about Norwood. 

Our Norwood Values and Behaviours underpin everything we do as we continue to support and empower neurodiverse children, their families and people with neurodevelopmental disabilities to live their best lives: 

Here is a short Norwood video highlighting the vital work we do and the people we support.

If this opportunity interests you, please apply today and our Recruitment team will be in touch.

We reserve the right to close this advertisement early if we receive a high volume of suitable applications.

Due to the high number of candidates who apply to our roles at Norwood, please note we can only provide feedback following an interview, if shortlisted.

We actively celebrate everyone's different abilities, sexual orientation, ethnicity, faith, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.

Sepsis Research, FEAT is a dynamic and ambitious charity dedicated to combating sepsis through awareness, innovative research, and community support. Founded in 2013 by a sepsis survivor, Sepsis Research FEAT is dedicated to combating sepsis through awareness, innovative research, and community support. The charity funds world-leading research to improve sepsis outcomes, runs public awareness campaigns, and engages with patients, carers, and healthcare professionals. Recent achievements include identifying top research priorities with the James Lind Alliance and delivering educational initiatives across the UK. Their vision is to #stopsepsisnow and make significant strides against this 'hidden killer'. We are currently seeking a visionary and strategic leader to join our team as CEO (Freelance), with the goal of scaling our operations and increasing our annual turnover from £300k to £1M by 2030.

Key Responsibilities:

· Advocacy and Representation: Act as the public face of the charity, representing its interests at events, in the media, and with policymakers.

· Strategic Leadership: Develop and implement a comprehensive growth strategy to achieve the charity's financial goals.

· Fundraising and Development: Lead fundraising initiatives, including donor engagement, grant applications, and corporate partnerships.

· Financial Management: Oversee the charity's financial health, ensuring effective budgeting, financial planning, and reporting.

· Team Management: Inspire, mentor, and manage a dedicated team of staff and volunteers, fostering a positive and productive work environment.

· Stakeholder Engagement: Build and maintain strong relationships with key stakeholders, including donors, partners, and the community.

· Operational Oversight: Ensure the efficient and effective operation of the charity, including program delivery, compliance, and risk management.

Qualifications and Experience:

· Proven experience in a senior leadership role, preferably within the non-profit sector.

· Demonstrated success in fundraising and revenue generation.

· Strong financial acumen and experience in financial management.

· Excellent communication and interpersonal skills.

· Ability to think strategically and drive organizational growth.

· Passion for the charity's mission and values.

Personal Attributes:

· Visionary and strategic thinker

· Inspirational and motivational leader

· Strong ethical standards and integrity

· Collaborative and team-oriented

· Resilient and adaptable

Face-To-Face Membership Area Manager - Essex and North London
Reference: APR20256737
Location: Flexible in East and South East England - covering Essex and North London
Salary: £30,075.00 - £32,108.00 Per Annum
Hours: Full-time, 37.5 hours per week
Benefits: Pension Scheme, Life Assurance Scheme, 26 days' Annual Leave

About the Role

As a Face-to-Face Fundraising Area Manager, you'll lead and inspire a team of membership fundraisers based primarily in Essex and North London, with coverage across this vibrant area. Your leadership will play a crucial role in meeting ambitious fundraising targets while upholding the highest standards in ethical fundraising.

Please note that, given the travel associated with the role, applicants will require a valid drivers licence and be well-placed to reach all of this area.

This is a hands-on role-supporting, coaching, and motivating your team while also fundraising alongside them to lead by example.

Key Responsibilities

• Leadership & Coaching: Recruit, train, and develop a high-performing team of Fundraisers. Foster a positive team culture and lead by example to achieve fundraising targets.
• Performance Management: Monitor KPIs including membership volumes, average donation amounts, Gift Aid uptake, and attrition rates. Conduct regular reviews and provide coaching to continuously improve performance.
• Operational Oversight: Manage the daily logistics of your team, ensuring compliance with fundraising regulations and alignment with RSPB values.
• Travel & Flexibility: Regular travel across the East and South East (and occasionally wider regions) is required. A full UK driving licence is essential. Weekend work will be expected as part of the role.

What We’re Looking For:

• Proven experience in face-to-face fundraising and managing high-performing teams
• Strong leadership skills with the ability to inspire and develop team members
• Excellent communication and interpersonal skills
• Knowledge of ethical fundraising practices and relevant codes
• Ability to plan, organise, and think strategically
• Comfortable giving and receiving feedback
• Experience with leadership frameworks such as SMART objectives, root cause analysis, and Situational Leadership
• Familiarity with the RSPB’s mission and values is highly desirable

Benefits:

• Vehicle: Company van provided for work travel and expenses paid for - Van for work purposes only.
• Leave: 26 days annual leave plus bank holidays, plus one extra paid volunteering day per year
• Flexible Working: Hours tailored to suit individual circumstances
• Wellbeing Support: Free 24-hour employee assistance programme for staff and close family
• Discounts: 20% off in RSPB shops and online store, plus holiday booking discounts
• Pension: RSPB matches contributions up to 7%
• Green Benefits: Cycle to Work scheme and green loans

Additional Information

• This is a full-time for working 37.5 hours per week.
• Weekend work will be expected as part of the role.

Inclusion and Diversity

We are committed to ensuring our workforce reflects the communities we serve. People of colour and disabled people are currently underrepresented in our sector, and we particularly encourage applications from these groups. Please contact us if you require any additional support during the application process.

Closing date: 11:21, Friday 30th May 2025
We will be looking to conduct interviews from early June.
Please note: We reserve the right to close this advert at any time once sufficient applications have been received.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

This role will require completion of a DBS in addition to the standard pre-employment checks.

The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.

This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

No agencies please.

Elders Voice is a charity supporting older people in the London Borough of Brent. Our mission is to enable older people to live safely and independently in the homes of their choosing and lead happier and healthier lives. We do this by providing a variety of services and activities, including a Handyperson Service and a Day Centre.

The Handyperson Service is our flagship service; it’s been in existence for 35 years and is highly valued by the older people who use it. The service aims to prevent accidents in the home and enable older people to live safely by carrying out basic repairs and improvements, and the installation of small equipment such as grab rails, which support mobility. Jobs include things like changing lightbulbs, hanging curtains and putting up shelves. Our handy team have decades of experience between them, and an exceptional reputation in the borough.

We are looking for a Handyperson Service Coordinator to oversee the Handyperson Service and be responsible for all aspects of facilities management at our premises in Kensal Green.

Role: Handyperson Service Coordinator

Salary: £18,000 per annum (FTE £30,000) 

Hours: 21 hours per week

Responsible to: Chief Executive Officer

Based at: Elders Voice offices in Kensal Green

Overview of role:

Handyperson Service

• Undertake all administrative tasks relating to the effective and efficient running of the Handyperson Service with meticulous attention to detail and record keeping.
• Coordinate the handy team and provide supervision and support.
• Promote service within borough and maintain relationships with Brent Adult Social Care, healthcare bodies and other statutory & voluntary sector organisations.
• Work with CEO in developing and expanding service.

Facilities Management

• Oversee all contracts related to Health & Safety and building maintenance.
• Carry out inspection of premises and flag areas requiring maintenance and repair.
• Ensure premises meets government regulations, health & safety standards and energy efficiency requirements.

If you are passionate about working with older people and local communities, this could be your chance to join a team that's helping make ageing a wonderful and worthwhile journey. The ideal candidate will be self-motivated, a great multi-tasker and thrive at delivering first class services. This is an opportunity for you to put your stamp on a service and potentially develop it into something bigger! To find out more about the role and what it entails, please read the full job description and person specification.

Please apply by submitting your CV and a covering letter explaining why you are suitable for the role and how your previous experience is relevant to the person specification. 

Treasures Foundation provides housing and support for women recovering from addiction, trauma, and involvement with the criminal justice system. We help women rebuild their lives through safe housing, access to essential services, and programmes focused on rehabilitation and long-term recovery. Our mission is to empower women to thrive in their communities and build a brighter future.

We are now seeking an experienced Waking Night Keyworker to oversee all aspects of our first stage housing during the night, based at our Newham, East London homes from 10pm to 8am. The main role is to support the residents in daily living activities of an evening and morning and be available for support throughout the night. Staff will also be expected to maintain professional development through online training and maintain the monitoring system ensuring it is up to date.

Key Responsibilities

The Waking Night Keyworker will report directly to the Specialist Support Manager and will play a critical role in maintaining the effective running of Treasures Foundation’s supported housing. The core responsibilities include:

Beneficiary support

· Support beneficiaries in the evening, communicating with them about their day or any difficulties that have arisen for them

·Take a holistic approach to support beneficiary needs, seeking and highlighting opportunities for change at the individual’s and project level

· Remain awake for the entirety of the shift, aside from a two hour break, ensuring you are available for beneficiaries to approach if needed

· Interact with the beneficiaries in the morning

· Verbal and written handover to staff in the morning

Reporting and Compliance

· Use on call if needed in an emergency

·  Ensure our monitoring system Lamplight is up to date

· Complete online training

· Gather data for monitoring and evaluation

Person Specification

The ideal candidate will have a passion for working in the charity sector. They will be proactive, solution-oriented, and able to manage competing priorities in a sometimes challenging environment.

Essential Skills and Experience:

·  Flexible attitude with the ability to understand and implement policies and procedures, keeping the beneficiary at the heart of the work

· Demonstrable experience of lone working in a similar environment

· Excellent organisational and time-management skills

· Strong communication skills, with the ability to present information clearly to other staff members

· IT literate

Desirable Skills and Experience:

· Evidence of trauma informed qualifications or experience

What We Offer

· The opportunity to make a meaningful impact in the lives of women recovering from addiction and trauma.

· A supportive and passionate team dedicated to creating lasting change.

· Opportunities for professional development through training and teaching.

· Therapy for staff

· Regular Supervision

At over 200 acres, Crystal Palace Park is far larger than most urban parks. Beloved as a ‘back garden’ to many people in the surrounding neighbourhoods, it is also of national and international significance due to its design as the grounds to the Victorian architectural masterpiece, The Crystal Palace, and its rich, unique heritage, including the 170-year-old world-famous dinosaurs. Today, circa one million people visit the park every year; to relax and meet friends and family, take part in sports and physical exercise, enjoy world-class acts during summer festivals, or simply have a moment of peace and enjoyment of nature.

The Head of Commercial & Visitor Experience role offers the opportunity to join a young and growing registered charity at an exciting point in its evolution, and to help lead on establishing Crystal Palace Park as an exemplar in urban park management, community-led regeneration and cultural and heritage programming whilst restoring its position as one of the UK’s leading visitor attractions.

We are looking for an experienced commercial and visitor experience professional to join our friendly team in the new post of Head of Commercial and Visitor Experience, reporting into our trading board, Crystal Palace Park Events Ltd (CPPEL), and line managed by the Director of Park Management.

Responsible for achieving ambitious income targets, you will lead the  management, development and growth of key revenue generating activities including concessions, leases, retail, licensing, catering, markets and car parking activity (and excluding events and venue hire). Alongside this you will oversee the smooth running of the park as a visitor attraction, ensuring an excellent visitor experience and an accessible, warm welcome to all. 

You will be a creative and entrepreneurial team player with experience working in a visitor attraction, cultural, heritage or park setting and a proven track record in business development and income generation.

How to apply:

Please submit the required documents to jobs @ crystalpalaceparktrust .org with the subject ‘Role: Head of Commercial & Visitor Experience

Applications must be received by 2 June 2025 @ 10am

First round interviews will be held w/c 9 June 2025

Second round interviews to be confirmed.

All applicants must submit an Equal Opportunities Form

Crystal Palace Park Trust is an equal opportunities employer. We believe that our staff should represent the communities, organisations, and individuals that we work with and support. We welcome applications from all qualified individuals regardless of race, gender, age, disability, sexual orientation, religion, or nationality.

We thank all applicants for their interest.

Who we are: Galapagos Conservation Trust (GCT) is the only UK registered charity to focus exclusively on supporting the conservation and sustainability of the Galapagos Islands, Ecuador. Our programmes respond to major threats to the Islands and the surrounding marine reserve including pollution, invasive species, overfishing and climate change. We take a ‘science to solutions’ approach, ensuring our programmes are based on robust science and result in solutions being implemented. We work in collaboration with an ecosystem of partners, taking a ‘grassroots to Government’ approach to ensure conservation solutions are co-designed, accepted, and effective. 

Job Overview: Galapagos Conservation Trust is seeking a proactive and detail-oriented individual to support our Financial Director and organisational teams. The ideal candidate will have a strong foundation in finance operations, a trustworthy problem solver with a can-do attitude, and the ability to manage multiple tasks with accuracy and efficiency. The successful individual will have strong interpersonal skills and be able to operate independently while collaborating effectively with colleagues across the organisation, supporting them with accurate financial insights and guidance.  

  Key Responsibilities: 

Financial operations and month end reporting 

• Manage the day-to-day transactional processing and reporting activities of the finance function, including but not limited to: 

• Income processing within subscriber and Xero 

• Payments and receipts 

• Monthly close process, ensuring all transactions are recorded accurately and completed within the month end timetable 

• Processing of monthly journals 

• Accruals and prepayments 

• Balance sheet reconciliations 

• Monthly financial reporting 

• Cashflow 

• Support the Ecuadorian financial reporting where needed 

• Departmental spend analysis for the Programmes, Operations, Fundraising and Communications teams 

• Monthly contractor cost reporting 

• Liaise with external accounting support for preparation of the quarterly management account pack 

• Support the programmes team with key finance files including but not limited to the PSP and project budgets 

Budgeting and forecasting 

• Support the Finance Director and SLT with budgets and forecasts at an organisational and departmental level 

• In close coordination with the Programmes team, support the financial aspects of partnership agreements/grant making 

• Maintain internal tools to help track secured funding vs forecast spend and help ensure data remains up to date 

• Monthly cashflow forecasting 

• Open, timely, and respectful, communication with team on financial status, challenges and problem-solving 

Database and data management

• Help ensure the accuracy and integrity of data in the finance and CRM systems. 

• Help ensure GDPR compliance across the organisation 

Cash Management 

• Process banking payments, ensuring all appropriate documentation and approvals are in place 

• Bank account management 

Governance and risk management 

• Support the design and implementation of effective quality controls to ensure compliance through manuals, policies, checklists, templates, and other tools 

• Support with the preparation of Board and Committee papers 

• Trustee liaison

Audit, grant applications and gift aid

• Support on all audits and statutory compliance in line with UK regulations and compliance requirements 

• Quarterly gift aid returns 

• Provide financial support for grant applications 

• Support the programmes team on grant audits 

Key skills and experience 

Must have: 

• Qualified or part-qualified accountant (ACA/ACCA/CIMA or equivalent) 

• High quality analytical skills to be able to understand and analyse the financial data. 

• Strong interpersonal skills and ability to work with a variety of stakeholders 

• Experience working within financial planning, accounting and analysis, providing budgeting and forecasting support for budget holders 

• Ability to work under pressure, managing competing deadlines

• Good knowledge of Microsoft applications, in particular Excel 

Desirable: 

• Experience working with Xero

• Charity sector experience or experience of grant-giving organisations 

Key information 

Place of work: Galapagos Conservation Trust office, central London (hybrid working with min.

2 days per week in the office). This is a UK-based role, please only apply if you

are legally entitled to work in the UK and can easily travel to our London office

                                       (near Waterloo). 

Hours of work: Full time (35 hours per week) 

Salary:£35k - £40k, 25 days of annual leave plus bank holidays and day off for birthday 

Reports to:                 Finance Director

Closing Date:12 noon, 30 May 2025 

We are an equal opportunities employer and we are committed to creating an inclusive environment. GCT welcomes applications from all individuals regardless of age, disability, gender identity, sexual orientation, ethnic origin, nationality, religion or belief, or any other protected characteristic. 

GCT politely requests no contact from agencies.