Conferences And Events Volunteer Roles in Home Based
Alpine Garden Society President and Board Chair person
Thank you for expressing interest in joining the Board of the Alpine Garden Society as our President and chair. You do so at an exciting time for the charity as it seeks to embed recent changes to thrive for another 90 years.
Since our founding in 1929 we have been a specialist interest society that has aimed to share our passion for growing and conserving alpine plants. With the increased pressures on society with smaller gardens and the advent of social media, alpines are enjoying a resurgence and so we wish to see the society grow from the strong foundations of the past.
The last five years have seen us adapt to change and develop to the modern society we are today. Our switch to embracing digital technology and use of modern communication has allowed us to harness the decades old love of our interest and bring it to new audiences on a global stage. We continue to indulge in traditional activities like garden visits, plant fairs and shows that we are renowned for by our loyal members.
The next chapter on our journey to our centenary sees consolidation of our operation and putting our membership at the heart of what we do to deliver our charitable mission. We wish to grow our membership from a stable base and seek new and exciting ways to inspire people through our passion for plants.
About Us
Welcome to the Alpine Garden Society! We are one of the largest specialist garden societies in the world. The Society has a wide interest in plants that encompass not only true alpine and mountain plants, but also small hardy herbaceous plants, hardy and half-hardy bulbs, hardy ferns, hardy succulents, and small shrubs. We are passionate about plants.
The Alpine Garden Society was founded in December 1929. The main purpose of the Society was, and still is to educate its members and the public on alpine plants, their cultivation and conservation. We achieve our charitable objectives through staging our National Shows, publishing our quarterly Journal, The Alpine Gardener and by organising talks, events and conferences. Ever since its inception the Society has also built displays incorporating alpine plants at various national Flower Shows.
We are passionate about the conservation of alpine plants and as a registered charity, we fund cultivation and conservation projects across the UK and abroad. We also encourage the development of knowledge and skills in the alpine field by funding the AGS Trainee Scheme.
Alpine Garden Society members enjoy exclusive benefits such as expert-led AGS Expeditions tours all over the world and access to one of the biggest seed exchanges in the world.
The Alpine Garden Society is governed by a Board of Trustees and run by a director alongside a small staff cohort and a team of dedicated volunteers.
We are located adjacent to Pershore College in Worcestershire, where we maintain a quarter of an acre alpine garden adjacent to our office. We have a network of AGS local groups located around the country who stage regional shows, talks and events.
Person Specification – who we are looking for
- An inclusive, empathetic, transparent approach to leadership
- A passion for alpine plants
- A balance of independent judgement and an ability to work effectively as part of a cohesive Board
- An understanding and acceptance of the legal duties, responsibilities and liabilities of trusteeship
- A diplomatic, clear, tactful approach, with the ability to listen and engage effectively
- A demonstrable understanding of the role of charity Board Members
- Proven experience of working effectively with a Board, with an ability to make the most of the skillsets around the table
- Experience of non-profit governance, ideally in a board capacity
- Experience playing a key role in an organisation’s evolution and growth
Role Responsibilities and Duties (three year term)
The President/Chair of the Society has a dual role. In addition to having the same responsibilities as any trustee they also have to act as a team leader with the extra duties and responsibilities that accompany this role.
General responsibilities of the President/Chair
Providing leadership for the board as it fulfils its governance duties and responsibilities toward the organisation, including :
- setting vision, values, mission strategy and high-level policy in accordance with charity regulations and the governing document
- monitor the organisation's performance against established targets
- securing financial stability for the organisation
- assisting the Treasurer to protect and manage organisation property and investments
- safeguarding the organisation's reputation and values
- must guide the Board to ensure that the Society operates in line with its charitable purposes
- must always act in the best interests of the organisation as a whole and not allow any personal interest to sway policy making
- making sure all organisational activities comply with regulations and the law
- reviewing major risks and making provisions for the organisation to respond appropriately
- appointing and managing the Chief Executive Officer (Society Director)
- organising and leading board development activities such as self-assessments
- delegating the above duties appropriately
Specific duties:
Meetings
· planning meeting schedules and setting agendas, in close liaison with the Society Director
· leading meetings and facilitating discussion, encourage all trustees to participate and prevent the more talkative members from dominating the debate
Board leadership
· Alongside the society director, lead trustee recruitment and induction
· Ensure that the whole board is engaged - A Chair must not allow cliques or inner circles to form or allow cliques to influence policy to suit their own personal interests or those society activities in which they are interested.
· Utilise the skills and interests of all board members.
· To oversee the establishment and activities of the board committees, ensuring they are accountable and report properly to the board.
· Deal with conflict on the board
· Give direction to board policy -making. Exercises leadership by setting priorities for the board and steering discussion toward strategic issues
· Monitor the implementation of board decisions
· Work closely with other Officers
Representing the organisation
· Represent the organisation at functions and meetings (both internally and externally), and acting as a spokesperson as appropriate
Financial & legal responsibilities
· The President must be prepared to be a signatory on the Society bank mandates and other official investment documents.
Limited Companies
· Act as a Director of each limited company and also a signatory on the bank mandate forms.
· Undertake the necessary ATOL training and pass the certification process to be the responsible person ATOL holder on behalf of the limited company. This also involves ensuring that the necessary ATOL quarterly returns are accurately completed and submitted on time to the CAA. In addition to ensure that the correct documentation and renewal forms are completed as part of the annual ATOL licence renewal process.
· Ensure that the necessary insurance policies are in place with regard to AGS Expeditions Ltd.
· Assist and advise with the planning of AGS Tours.
Staffing
· Work closely with the Society Director who acts a the CEO to the Society. Both the Director and the President should liaise regularly and work together as a team on behalf of the board. They should jointly seek ways of improving board effectiveness.
· Recruitment - oversee the selection process when a new Society Director is appointed. This will entail ensuring that an appropriate job description is produced, proper selection procedures are followed and also representing the board on the appointment panel.
Renumeration
The position is a voluntary role although all reasonable expenses in pursuit of exercising the role will be covered
How to Apply
To apply for the president/chair role, please provide the following documents:
- An up-to-date CV.
- A supporting statement. Please submit a PDF document (maximum two pages) that outlines a bit about you, what you feel is your most relevant experience qualifying you to be our president, and why you’re interested in becoming president of the Alpine Garden Society. Moreover, we would like to understand how you perceive the role of Chair of a charity like Alpine Garden Society, how you might approach the relationship between Chair and CEO and what is your vision for the society.
The client requests no contact from agencies or media sales.
Duration: 3 years rolling up to max 9 years
Location: Regents Park, central London
Salary: Unremunerated
Closing date: 28th April 2023
Trustee
International Students House
Background
International Students House (the ‘House’ or ’ISH’) is one of the leading charities providing support and accommodation for international and UK undergraduate and postgraduate students, singles, couples and families, from over 85 nations studying at over 32 higher education degree awarding institutions. It is one of the most diverse student residential communities in the UK. The charity currently has over 350 students in residence in Regent’s Park and Balham and has plans to expand. You can find out more on our website.
The ethos of the House is to create ‘a home away from home’ for students from all around the globe. Its main activities are the provision of scholarships, affordable housing, social activities and welfare support. To fund its charitable activities, the House manages a bar, a meetings & events operation, and a public entertainment business with a modern, medium-sized central London venue, 229.
The House is completely independent and receives no government or local authority funding. Overall income last year (2021-22) was circa £6 million, and the charity has physical assets of around £100 million and a substantial investment fund. It is financially self-supporting with multiple income generating streams and a professional and entrepreneurial management style to fulfil its mission. The House employs around 90 employees from 35 different home nations. Recent awards include best Student Accommodation in London 2018, Championing Diversity award 2019, Best Student Community Centre - Greater London 2020, and London Healthy Workplace Award 2021.
ISH is looking for one or two trustees to join the Board of Governors (the “ Board”). We are looking for individuals who have experience in the private, public or charitable sector and who can bring their entrepreneurial, management and governance skills to assist the charity in delivering its mission. This is an exciting time to join the Board of a dynamic and friendly organisation.
Governance
The Board has a maximum of 12 Governors (“Trustees”). It is supported by a Finance and Audit Committee, a Governance and Nominations Committee, an Investment Committee, a Property Strategy Committee, a Scholarship Committee, and a Student Management Committee. The Patron is HRH Princess Royal. Trustees are expected to serve on at least one of the named Committees in addition to the main Board.
The Board is responsible for:
- Setting the strategy, budget and policy framework of International Students House.
- Supporting the Chief Executive and Senior Management Team (SMT) in implementing the strategy and business plan.
- Overall good governance and ensuring full regulatory compliance.
- Promoting the organisation externally.
- Assisting with fundraising activities when required.
Role of a Trustee
The statutory duties of a trustee are to:
- Work with fellow Board members and SMT in setting the Charity’s strategic aims, ensuring that the necessary financial and other resources are in place for ISH to meet its objectives and review performance management.
- Provide leadership to the Charity within a framework of prudent and effective controls, which enable risks to be assessed and managed.
- Comply with its governing document, charity law, company law and all other relevant law, legislation and/or regulations;
- Pursue its objectives as defined in its governing document;
- Use its resources exclusively in pursuance of its objectives, and in doing so fulfils its purpose for the benefit of the public;
- Maintain proper systems, procedures and controls and that they are kept under regular review.
- Safeguard the good name and values of the ISH; and
- Appoint the CEO and monitor their performance
Person Specification
International Students House intends to recruit trustees who will also be members of appropriate sub–committees and who may be prepared to occupy the posts of Chair and Vice Chair in the future.
The successful candidates may come from a wide range of backgrounds and especially welcomed would be individuals with experience and knowledge of marketing, finance/accounting, or IT/digital. They will be able to provide a range of skills and experience, from the following areas:
- Willingness and ability to understand and accept their responsibilities and liabilities as trustees and to act in the best interests of ISH.
- Ability to think creatively and strategically, exercise good, independent judgment and work effectively as a board member.
- Effective communication skills and willingness to participate actively in discussion.
- Financially astute with an understanding of charity financial management.
- A strong personal commitment to equity, diversity, and inclusion.
- Enthusiasm for our mission and vision.
- Willingness to lead according to our values.
- Understanding of other cultures and issues faced by international students in the UK.
ISH is committed to reflect the diversity of the communities it serves and therefore welcomes applications from everyone regardless of age, gender, ethnicity, sexual orientation, faith or disability. All appointments will be made on merit, following a fair and transparent process.
Time Commitment
The Board meets four times a year and the Committees also meet on average four times a year. In addition, there are evening social events for our residents which Trustees will be invited to attend as these will give you the opportunity to meet our students and stakeholders. You would normally be expected to attend two of these events a year. All meetings are either in person at Regent’s Park, London or via video conferencing, on dates fixed 18 months in advance and are normally held at around 4.00 to 5.30 pm GMT. All Trustees are subject to re-election after three years.
Remuneration
This position is unremunerated.
The Board meets four times a year and the sub-committees normally meet four times a year. In addition, there are many evening social events for our residents which Trustees will be invited to attend and which will give you the opportunity to meet our students and stakeholders. You would normally be expected to attend two of these events a year. All meetings are either in person at Regent’s Park, London or via video conferencing, on dates fixed 18 months in advance and are normally held at around 4.00 to 5.30 pm GMT. All Trustees are subject to re-election after three years.
Remuneration
This position is unremunerated.
Application Process
Please apply with covering letter setting out how your skills and experience match the requirements of the role, no later than 28th April 2023.
We anticipate that interviews will be held week commencing 9th May 2023, with a view to the successful candidates taking up their posts at the Board meeting in June 2023.
This role is advertised as part of TPP's Free Giving Back Services. This volunteer advertisement copy has been supplied to TPP and applicants apply direct to the organisation. Please contact the organisation directly if you have any questions about this volunteer role.
TRUSTEES REQUIRED!
At TOP UK we know how distressing and overwhelming OCD and phobias can be. Nearly 40 years of experience tells us that both conditions have a hugely negative impact on people’s lives. Fear and anxiety are incredibly unpleasant emotions and to frequently experience these emotions on a large scale is traumatic and debilitating. No one deserves that.
At TOP UK we also know that OCD and phobias are poorly understood, under-funded and stigmatised despite affecting millions of people. OCD and phobia sufferers often tell us how misunderstanding of their conditions leaves them feeling isolated, alone and afraid to seek help. At TOP UK, we believe no one should feel alone in facing their fears
It is an exciting but testing time at TOP UK and we have just launched an ambitious three-year strategy. While we are eager to embark on this new stage of development for our organisation it comes with an acknowledgment that we are working in particularly uncertain and stressful times and there is a greater need to grow our service than ever before. Demand for our service is at an all-time high and continues to grow, currently dramatically outstripping our capacity. Mental health services are at breaking point leaving those with OCD and Phobias often finding it impossible to find help and dealing with debilitating conditions alone.
Meeting this demand will be a challenge, but it is a challenge we are ready and willing to push for but in order to grow and build our organisation we are keen to evolve, enhance and diversify our Board of Trustees
The role is open to those from the public, private and voluntary sectors. You should be someone with a genuine interest in mental health and we are ideally looking for individuals with any of the following experience: Charity Governance; IT & Digital;Marketing, Communications and Brand; Fundraising: Diversity and Inclusion.
TOP UK also particularly welcomes applications from black and minority ethnic candidates and candidates from the LGBTQ+ community as they are currently under represented in our organisation.
All board meetings are virtual and take place every other month.
For further details please click on the attached Trustee Application pack below. Application is by letter and CV, please click on the apply button to submit these.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
As we have a number of members retiring this year, we are currently looking for governors to join the Corporation Board. We are seeking experienced individuals, looking for an opportunity to use, and develop, their professional skills in a board-level environment. This is a really exciting time to join us at Preston College, as we implement our new Strategic Plan.
Being a governor is a hugely rewarding leadership role. Governors can make a real difference and give something back to the local community.
At the moment, we are looking for new governors with background and experience of one, or more, of the following areas:
- Business
- Finance/ resources
- Strategy
- Audit and Risk
- Estates Management.
Most importantly, we are looking for people who can contribute ideas and widen the perspective of our Board. We value the diversity of our learners and staff and are determined to reflect this amongst our Governing Body. We encourage people from a range of backgrounds and experiences to apply.
Most meetings are held in College.
Please get in touch if you don’t feel you have the time to join the Board but would be interested in being co-opted to one of our committees. Co-option can provide an excellent introduction to voluntary governance roles. We are currently looking for co-opted members to join our Search and Governance Commitee, Resources Committee and Audit and Risk Committee.
The client requests no contact from agencies or media sales.
Join the EAUC board and help lead and empower the post-16 education sector to embed sustainability in everything it does: equipping learners for their lives and shaping society for the better.
This is a unique opportunity for someone to bring an external perspective to our charity. We are looking for someone who is passionate about sustainability and education. You don’t need years of experience - we’re seeking someone with a keen eye on what’s important to us: impact, quality, engagement and accessibility. We particularly welcome early-career candidates and those familiar with the further education and skills sector.
Position: Trustee and director
Location: Remote within UK and Ireland
Salary: Unremunerated with reasonable expenses paid
Positions available: One
Closing date: 16th May 2024
The EAUC is the leading body for sustainability in the post-16 education sector in the UK and Republic of Ireland. We represent 300+ institutions with collectively over 2 million students, nearly 400,000 staff and a spending budget of over £25 billion. We exist to lead and empower the post-16 education sector to embed sustainability in everything it does: equipping learners for their lives and shaping society for the better.
The EAUC board is made up of twelve volunteer trustees. We have one long-standing trustee who reaches the end of their tenure at the July 2024 AGM so we have ONE available trustee position.
The new trustee we are seeking will be passionate and innovative with knowledge or experience in the further education sector, whether this is a college, adult education, employment-based learning or a community-based provision.
The client requests no contact from agencies or media sales.
The vacancy
The Duke of Edinburgh’s Award is seeking to appoint one new Trustee. As a DofE Trustee you will make a meaningful contribution to our work, helping young people develop themselves so they have the skills and confidence to make the most of whatever life throws at them.
The duties of a trustee are as follows:
- Ensuring that the organisation pursues its stated objects (purposes), as defined in its governing document, by developing and agreeing a long-term strategy.
- Ensuring that the organisation complies with its governing document (for example, its trust deed, constitution or memorandum and articles of association), charity law, company law and any other relevant legislation or regulations.
- Ensuring that the organisation applies its resources exclusively in pursuit of its charitable objects (for example, the charity must not spend money on activities that are not included in its own objects, however worthwhile or charitable those activities are) for the benefit of the public.
- Ensuring that the organisation defines its goals and evaluates performance against agreed targets.
- Safeguarding the good name and values of the organisation.
- Ensuring the effective and efficient administration of the organisation, including having appropriate policies and procedures in place.
- Ensuring the financial stability of the organisation.
- Protecting and managing the property of the charity and ensuring the proper investment of the charity’s funds.
- Following proper and formal arrangements for the appointment, supervision, support, appraisal, and remuneration of the chief executive (if the charity employs staff)
In addition to the above statutory duties, each Trustee should use any specific skills, knowledge or experience they have to help the Trustees Board reach sound decisions. This may involve scrutinising board papers, leading discussions, focusing on key issues, providing advice and guidance on new initiatives, or other issues in which the Trustee has special expertise.
Person specification
A commitment to The Duke of Edinburgh’s Award and its vision, mission, and values
– An understanding and acceptance of the legal duties, responsibilities, and liabilities of trusteeship
– Experience as a Board member in a business or charitable organisation
– A qualified accountant who has experience as a CFO or audit committee partner, candidates must have the capacity and capability to undertake the role of DofE’s Chair of Audit, Investment and Risk Committee
– Ability to distil complex information and bring a pragmatic approach to its application
– Understanding of risk and how to identify, manage and mitigate risks and at Board level
– Highly-effective communication and interpersonal skills
– Independent, innovative, strategic and creative thinker
– Sound judgement, ability to weigh up different options and information and make informed decisions
– Ability to work collaboratively and effectively with other Trustees and the Executive Leadership Team
– A commitment to Nolan’s seven principles of public life: selflessness, integrity, objectivity accountability, openness, honesty and
Trustee recruitment:
To meet the changing needs and aspirations of the most diverse generation of young adults ever, our Board needs a range of perspectives, skills, and lived experience.
The DofE Trustee Board is particularly keen to recruit a new trustee with skills, expertise and lived experience in the following areas:
- A qualified accountant and has professional experience as a CFO or as an Audit partner.
- Candidates must have the capacity and capability to undertake the role of DofE’s Chair of Audit, Investment and Risk Committee
- Experience as a Board member in a business or charitable organisation.
Terms of Appointment
Trustees are appointed for an initial four-year term with the possibility to extend for a further four-year period.
Time commitment
• Four formal board meetings per year (3 hours per meeting), ordinarily held in central London or via Microsoft Teams.
• Sub-committee meetings - circa four a year or when required (usually 1-2 hours per meeting).
• A board strategy away day per year.
• Reading time for papers.
Time to participate in essential training and ongoing Trustee development.
• Contribution to charity events and activities, such as fundraising events and Staff Conference.
Induction, training and governance
Safe recruitment practice applies to our Trustees, and if appointed we will expect you to complete an induction to the DofE, visit our sites and meet key staff, volunteers and participants.
Trustees are required to provide suitable references, undertake a basic Disclosure and Barring Service check. (e.g. DBS/PVG or similar),fit and proper person checks and provide confirmation of identity and any relevant qualifications. In addition, we will ask you to declare any relevant interests on an annual basis and sign up to our Trustee Code of Conduct.
To support you in your role as a Trustee we will provide training in relation to safeguarding and data protection as part of your induction and offer ongoing learning and development opportunities as well as an optional mentor and regular guidance and performance check ins throughout your time as a Trustee.
How to apply
For further information about DofE UK, our work and impact, please see our website.
If you require further information regarding the opportunity which is not covered within the Trustee Recruitment Pack, please reach out to Lauren Walden-Pidding.
The closing date for applications midnight on 19th May 2024
Interview will take place: from week commencing 27th May 2024.
To apply, please submit a CV supported by a covering letter outlining your motivation for applying and highlighting how your skills, knowledge and experience meet the specific requirements of the role.
Please also note we will require two professional references in support of your application.
The client requests no contact from agencies or media sales.
This is your opportunity to lead the board of an organisation striving to make space for stammering and create a world where stammering is just a difference, no one judges stammering or how people choose to deal with it. Join the board of STAMMA and work with a brilliant community.
- Location: Hybrid, virtual and in-person meetings in London and Manchester
Applications close on Monday 27th May.
Who we are.
STAMMA is a small, award-winning charity with big ambitions working with a brilliant community keen to create space and respect for people who stammer.
Many people who stammer face daily ignorance, discrimination and disrespect. This can affect job prospects and mental health and cause social isolation. It can make a GP appointment a nightmare, stop you from accessing a service altogether and leave you feeling disbelieved. STAMMA is here to change that.
We have embarked on a new three-year strategy – Space to Stammer, to achieve real and practical change for people who stammer and showcase the inadvertent barriers they face. We aim to create a culture where consideration for people who stammer is akin to checking for wheelchair access; it is something to be thought about when it comes to every day like oral exams, customer services, booking GP appointments, online banking, or even being a parliamentarian. Our campaigns are about changing perceptions and have been award-winning and life-changing, and include Make GP Bookings Accessible, It’s How We Talk, No Diversity without Disfluency and campaigning against the Apple suggestion of the Woozy face emoji when the word ‘stammering’ is typed.
We want to reach more people who stammer and grow our base but to do that, we need to expand our training and advocacy services and underpin our whole range of support services, hence, we need to build our income streams.
We believe we’re on the cusp of creating real and long-lasting change for people who stammer. With this, this is a great time to join and lead our board as Chair.
About the roles.
Our new Chair
As our previous Chair, Joanna Gaukroger, stepped down due to illness, we are looking for a new Chair to lead our Board. It is vital that our new Chair shares our passion for creating a world that makes space for stammering, where a stammer is embraced as just a difference, and no one judges a stammer or how someone deals with it. Our new Chair will bring governance experience, be commercial and drive our strategy with our Chief Executive to continue our organisation’s development, including ensuring sustainability. Our new Chair will be committed to making a meaningful impact, foster engagement and strategic thinking.
Our new Chair will work with our ambitious board and executive team to ensure our organisation continues to be innovative and sustainable and champions the rights of those we support. We envisage our Chair as an inclusive leader, ensuring all voices are heard. We must represent our diverse communities, and we support everyone; those who passionately believe there should be no need to hide or control their stammer as well as those who seek more fluent or smoother speech.
Our new Fundraising Trustee
In addition to our new Chair, we are looking for a new Trustee who will bring skills and experience in strategic fundraising. Our new Trustee will have senior leadership experience with fundraising experience, particularly around individual giving, corporate partnerships, and major donor fundraising. Our new Trustee will share our excitement and ambition for change. We are looking for someone who can support us build our fundraising strategies and provide sound advice and challenge.
Time Commitment
The Board meets 6 times a year including an annual general meeting and our national conference – STAMMAFest. Meetings are usually held on a Saturday for 2 – 3 hours online and 4 – 5 in person. 3 of these meetings typically take place online, and 3 can take place in person in different locations across England, including London and Manchester.
We also have several committees; Trustees usually join one sub-committee. Our committees include the Finance Committee, the Fundraising Committee, the Research Committee, and the Membership Committee. Our new Fundraising Trustee will join our Fundraising committee.
We expect the time commitment for the Chair to vary. On average, we would expect the equivalent of c.2 days a month, spread across various activities such as preparation for board meetings, reading board papers, regular conversation with the Chief Executive, ad hoc discussions with board members and the executive team, and attending events throughout the year. The time commitment of our Fundraising Trustee would be the equivalent of a day a month.
Please click 'Apply via website’ to be redirected to the Peridot Partners website, where you can find full details of the candidate profile and register your interest to apply.
Applications for this role close on Monday 27th May.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Cornwall Air Ambulance operates 19 hours a day, 365 days a year, delivering over 1100 critical care missions annually across Cornwall and the Isles of Scilly. As the first helicopter emergency medical service in the UK, Cornwall Air Ambulance holds a special place in people’s hearts, whether resident or visitor to the county. Thanks to their generosity, our Charity can not only continue to grow, but also embrace innovation and encourage aspiration.
We are now seeking to appoint a new Chair to lead our Trustee Board. With previous experience of high-level board operations, you will be comfortable in a senior, public facing role. You will also have a sound understanding of what good governance looks and feels like. Demonstrating sound judgement and leadership, your ability to control and manage meetings is critical, encouraging scrutiny and respectful challenge, ensuring everyone’s voice is heard and that the Board remains focussed and strategic.
For further information about Cornwall Air Ambulance Trust, the role and how to apply, please download our information pack. We look forward to hearing from you.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
ABOUT THE ROLE
As part of our Community Support team, you will play a key role in ensuring the fulfilment of our users' needs by sharing information about our services, projects, and activities; this takes place in person, through our digital channels and helpline. Additionally, you will be responsible for keeping up to date information about other services and partner organisations. The primary challenge faced by the Latin American community is the language barrier, which hinders their comprehension of the UK system and their entitlements. Taking part in the Community Interpreting service, you will support service users in navigating these obstacles, enabling them to establish a more integrated life in the UK. This is an exciting opportunity for anyone who wants to better understand the challenges faced by the Latin American community in London; use their language skills in a positive and impactful way; and develop valuable administrative and customer service skills in a multicultural, fast-paced organisation.
MAIN TASKS AND RESPONSIBILITIES
● Connecting service users to our services, projects and activities in person or by answering phone calls and emails
● Supporting users with general enquiries, referring them to relevant services within our organisation as well as signposting and referring to external services
● Registering users on our database and keeping accurate records of services offered
● Monitoring internal calendars and appointments
● Sharing useful, up-to-date information with users as instructed by other team members
● Ensuring internal communications, flyers and handouts are up to date
● Interpreting calls for service users and supporting with non-official translations
● Supporting community members with basic application forms
● Liaising with staff in other departments and with external contacts
PERSON SPECIFICATION
● Good verbal and written communication skills in English and Spanish and/or Portuguese
● Ability to work effectively as a member of a team and with a diverse population of service users, staff and partners
● A caring, sensitive and non-judgemental approach
● Ability to cope with stressful and emotionally challenging issues
● Professionalism to handle sensitive and confidential information
● Excellent organisational skills, attention to detail and ability to multitask
● Ability to set their own work priorities, take initiatives and work with minimal supervision
The client requests no contact from agencies or media sales.