Contract administrator jobs in central bedfordshire, hampshire

Prospectus are delighted to be working with a charity that focuses its work within the arts and culture space to recruit for a Programmes Manager (Arts & Heritage) role.
 
This role is available on a 12-month fixed term contract and full-time basis. The salary band on offer for this role is £36,400. This role has hybrid working arrangements where you would be required to attend their Kings Cross, London office 2 days a week.
 
This Programmes Manager role will play a key role in the delivery of the bequests and gifts programme.
 
Within this role, you will work with the Senior Programmes Manager to manage relationships with donors, solicitors, executors, providing key advice and regular updates. You will have your own caseload of singular pieces of art to large bequests. You will support with reviewing and making improvements to programme strategies.
 
You will undertake research on specific works of art, to evaluate if they would be suitable for museums and advise donors on suitable housing of their valuable pieces. You will also disseminate information about successful gifts and bequests to internal stakeholders.
 
To be successful within this role, you will have demonstrable interest the visual arts, heritage or museums and galleries sector. You will have solid experience in arts administration, grant-making and/or collections management.
 
You will have experience of working with committees, trustees or donors or other external stakeholders. You will have the ability to manage budgets. You will have strong project management skills and experience using Microsoft Office. You will strong time management skills and the ability to deliver to deadlines.
 
Desirably, you will have knowledge of managing gifts, bequests or legacies of works of art. You will have experience using grant management/CMS databases or Adobe Acrobat.

The Association for Cultural Enterprises (AfCE) supports over 500 member organisations across the UK and internationally, helping the cultural sector generate earned income through commercial activity. As an Arts Council England-funded organisation, AfCE delivers sector-leading training, benchmarking, data-led insights, events, and advocacy to drive financial resilience in arts, heritage, and culture.

AfCE runs a year-round programme of live training events around the UK and Europe, as well as its signature annual Cultural Enterprises Conference and Trade Show. We have ambitions to grow attendance at these events, as well as growing our membership.

The Association is a charitable organisation, which also has a trading company, Cultural Enterprises (Trading) Limited (CET).

We are looking for a new Finance Manager to join a small, friendly, and ambitious team, to review the day-to-day processes and policies and identify opportunities to improve reporting  and make operational efficiencies. The Association is growing, so now is an exciting time to join our team and work with our members across the cultural sector.

Job Summary

The purpose of this role is to provide sound financial management for the Association and CET through:

• Statutory financial reporting in line with Charity SORP/UK GAAP, including annual returns to Companies House and the Charity Commission

• Management accounting, reporting and analysis to funders, management, staff, and Trustees/Directors

• Preparation and maintenance of budgets, forecasts and plans, including cashflows and project budgets

• Supervision and control of day-to-day accounting transactions, including oversight of the finance aspects of the Apprentice role

• Oversight and implementation of robust financial systems, policies, and procedures

• Responsible for financial queries, working with the Apprentice as first point of contact for external contacts
   

Main Duties

• Supervise day-to-day accounting operations and ensure accurate financial record keeping, including coding, allocations, reconciliations, and tax accounting

• Oversee invoice generation and debt recovery processes

• Process payments and staff expenses for authorisation

• Produce regular management accounts on an accruals basis, providing interpretation and advice to the Executive Team, Finance & Risk Committee, Trustees/Directors, and funders

• Lead on budget preparation and forecasting, including project-specific budgets; monitor and reforecast as needed

• Prepare statutory accounts in compliance with charity SORP and liaise with external auditors and the Treasurer

• Manage contracts with financial services providers, including bookkeepers, auditors, banks, and investment managers

• Attend AfCE and CET Board meetings

• Fulfil company secretarial duties, including:

  • Filing confirmation statements and annual accounts for ACE and CET with Companies House and Charity Commission

  • Filing changes in Trustees/Directors

• Complete Arts Council England (ACE) returns, including provision of financial information for quarterly payment processes when required

• Negotiate and implement insurance policies including:

  • General insurance

  • Cyber security

  • Life assurance

  • Staff sickness policy

  • Trustees’ liability

  • Conference insurance

• Oversee monthly payroll, including statutory payments to HMRC and pension providers, and liaise with bookkeepers for payroll updates or changes

• Review VAT returns for accuracy before submission to HMRC
   

Note on External Bookkeepers
External bookkeepers currently provide support limited to payroll and VAT processing.

Person Specification

Personal Qualities

• Self-disciplined, organised, proactive and self-motivating

• Logical and methodical approach to finance and administration

• Trustworthy, honest, reliable and conscientious

• Confident, professional, and personable, able to communicate easily within a small team and with external stakeholders
   

Professional Competencies

Essential

• Professional accounting qualification such as ACA, ACCA, or CIMA

• Strong knowledge of charity SORP and charity finance regulations, including VAT and Gift Aid

• Experience with Xero or equivalent cloud-based accounting systems

• Strong reporting skills

• Team player with excellent interpersonal skills

• High level of accuracy and attention to detail

• Experience producing management accounts and supporting senior leadership and boards

• Ability to interpret financial data for non-financial colleagues
   

Desirable

• Experience working in a small charity or business

• Understanding of the cultural or charitable sector

• Experience of remote working
   

Benefits

• Unlimited holiday policy

• 5% employer pension contribution

• Life insurance

• Flexible working arrangements by agreement with the CEO

We are an inclusive, equal opportunity employer and value diversity. All employment is decided on the basis of experience, merit and organisational need.

Communications Assistant

Location: Remote with flexible working arrangements. You will be expected to attend regular team meetings in Bristol (with paid travel and subsistence).

Salary: £26,000 per year FTE, dependent on experience.

Contract: We are open to this role being part time (0.8FTE) or full time. We offer fully flexible working.

Closing date for applications: 1 July 2025

Due to high numbers of applications, prior to interview we plan to carry out initial screening calls with prospective candidates before selection for interview. We will be asking about your reasons for applying and how you think your skills and experiences align with the role.

First interviews: w/c 28th July 2025

Start Date: ASAP: This is a new post.

About Good Faith Partnership

Good Faith Partnership believes that good things happen when we work together in new ways. Our mission is to create solutions to society’s most difficult problems, including loneliness, the cost-of-living crisis, mental health, and supporting refugees and asylum seekers. We believe that we can improve people’s lives and build a better world by harnessing the power of unlikely relationships and trying something new. 

We connect businesses, governments, charities, philanthropists, trusts and foundations, and communities to make lasting change—from incubating projects such as Warm Welcome to rolling out the Home Office’s Homes for Ukraine Scheme. By bringing unusual or different players to the table, we can spark new ideas and unlock new levels of potential.

At the Good Faith Partnership, we value diversity, and we recognise the enormous benefits and the social imperative of bringing together diverse groups of people. We therefore warmly welcome applications from a broad range of backgrounds, experiences, and perspectives.

The Opportunity

This is an exciting opportunity for a proactive individual to work within a small, friendly and dynamic team. If you are passionate about communications, and want to develop, grow and hone your skills, this role is a great place to start.

You will provide communications support for Good Faith Partnership and a range of projects we deliver, including:

● The Warm Welcome Campaign for people right across the UK particularly those experiencing fuel poverty or loneliness;

● Welcome Hubs for refugees and asylum seekers;

● ChurchWorks which aims to bring the Christian Church and government closer together to effect positive change in UK society.

We anticipate that the successful candidate will spend around two-thirds of their time supporting the Warm Welcome Campaign and the remainder supporting wider Good Faith Partnership projects.

You’ll work across all aspects of communications, including design and content creation, e-marketing, social media engagement and delivery, events, website management and managing our photo and story libraries. You’ll be delivering communications to support our campaigning and influencing, fundraising, awareness raising, storytelling and brand elevation.

This is an entry level communications post. We’re looking for someone who is organised and systematic, thrives on creating engaging written and visual content, and loves working with all kinds of people. You’ll be encouraged and supported to grow and develop your communications skills and expertise.

Responsibilities

Working closely with the Communications Manager and Director of Communications you will work in the following areas:

Content creation

You will help bring Good Faith’s many projects to life through engaging visuals, videos and communications materials by:

● Creating visual assets using design software such as Canva

● Creating other visual content including short-form video

● Helping commission other visually led content such as banners, flyers and reports

Social media

A significant part of the role includes increasing our reach through social media:

● Creating and scheduling regular content for LinkedIn, Facebook, Instagram, Threads, Bluesky and X

● Using insight data to drive social engagement

● Developing strategic partnerships with relevant accounts on the different social platforms

● Engaging with partners and stakeholders on social platforms—sharing stories with the wider team as standard

● Responding to posts, comments and direct messages

● Monitoring trends through social listening and sharing these with the team

Websites

You will support the Communications Manager by:

● Writing and publishing engaging stories and news items to profile the great work of the team and our projects

● Preparing copy and visuals for web pages in our CMS

● Uploading content to websites

● Ensuring website copy is accurate and up to date

Email newsletters

You will work with the Communications Manager to:

● Support email communications

● Help maintain the email communications database

● Create and schedule email communications, ensuring content has been approved by a team member

● Segmenting audiences to keep communications relevant and engaging

PR

You will support the Communications Manager in a year-round programme of PR and media relations by:

● Creating lists of contacts in our media database

● Helping to amplify our news through our email distribution platform

● Monitoring PR mentions of our projects through our media database

Supporting systems and resources

● Taking responsibility for developing and maintaining accessible communications systems

● Managing our digital image and stories library, keeping stories and case studies up to date and searchable by the rest of the team

● Securely storing and organising documents on our G-Drive, ensuring accessibility for the team and compliance with GDPR

● Supporting, maintaining and developing existing partnerships and managing the systems (including CRM use) needed for communications delivery

Teamworking

● Attending regular meetings, contributing to communications discussions and planning, adapting to social trends as well as opportunities and challenges

● Supporting the delivery of other Warm Welcome and Good Faith Partnership efforts

● Reporting to the Communications Manager, you will work closely with the Communications team and the wider team, as well as our network of partners and supporters.

Person specification

We are looking for candidates with the following skills and experience:

Content creation

● Familiarity with content creation tools such as Canva or Indesign.

● Experience of creating engaging content for social media or other channels.

Social media

● Good understanding of social media channels, including Facebook, LinkedIn, Instagram, Threads, BlueSky, X, TikTok and YouTube.

● Experience of interacting with other users on social media and websites.

● Experience of using web content management systems.

Email newsletters

● Excellent writing and proofreading skills.

● Familiarity with email marketing software such as Mailchimp.

Supporting systems and resources

● Highly organised and the ability to create and manage administrative systems.

● Familiarity with the Google suite of programmes including Google Docs, Google Drive, Google Calendar, Excel Spreadsheets etc.

Teamworking

● Ability to prioritise and balance competing demands on your time.

Competencies and behaviours in our team

The core competence of everyone in our team is the ability to build trusted relationships among people with diverse perspectives and backgrounds. We are looking for people who are: 

● Committed to the power of relationships to facilitate social change

● Collaborative, inclusive, ambitious, aligning with our core values

● Self-starters with high levels of commitment, energy and motivation

● Curious and show initiative, with problem-solving skills and an ability to learn quickly and adapt to a rapidly changing context

● Calm under pressure, and can adapt quickly in a fast-paced environment

● Willing to pitch in to help other team members if needed

●  Organised with effective time management skills.

Working arrangements

● Current members of the team are based across the UK, with some in London, Reading, Bristol, Manchester and Northern Ireland. Applicants must be able to travel to Bristol once a month for a Tuesday full team meeting. Given the nature of this role, we would also expect the applicant to carry out a reasonable amount of travel to both projects and partners across the UK.

● This role is fully remote, with flexible working arrangements.

● All employees, volunteers, partners, suppliers and consultants working with Good Faith are expected to adhere to our Code of Conduct and safeguarding policies. Good Faith’s commitment to safeguarding means we seek to ensure that no harm comes to people as a result of contact with the organisation’s programmes, operations or people.

● You will need to have the right to work in the UK.

Supporting your application

● If you disclose a disability during your application process and you meet the minimum criteria for the role, we will contact you to discuss any reasonable adjustment you might need at the interview. If you wish to disclose a disability, please email us.

● We’d be very happy to answer any specific questions relating to this role - please email us with ‘Query for Communications Assistant role’ in the email subject line and we’ll get back to you as soon as we can.

● Please specifically address the requirements listed in the person specification in your covering letter as we will use this to shortlist applications.

● For more information, see our website or find us on twitter at @goodfaith

Consultancy work (Afghanistan Programme)

Terms of Reference for a Final Evaluation and Report

ToR

Consultancy work: Final Evaluation and Report

Commencement date

4 July 2025

Duration

c. 8 weeks (subject to change)

Accountable to

CAFOD Afghanistan team – Grace How and Kitty Chevallier

Overview: Conduct a Final Evaluation for a project entitled ‘Provision of humanitarian and livelihood support’, also known as ‘HELA’ (Humanitarian and Economic Livelihoods Assistance’). The 3-year project is funded by Misereor / Katholische Zentralstelle für Entwicklungshilfe (KZE), with co-funding provided by CAFOD. It is implemented by two local partners in Afghanistan, in three provinces, between 1 September 2022 and 31 August 2025.

CAFOD has been supporting local organisations in Afghanistan, including the two implementing partners for this project, since the 1980s to help tackle issues of poverty and injustice and to respond to humanitarian emergencies.

Background and Context

Project Brief: This project is a result of partnership and joint work between CAFOD and the consortium members. The project builds on CAFOD’s existing programming in Afghanistan which strengthens the capacity of at-risk households by diversifying their livelihood options. The project focuses on meeting basic needs as well as promoting inclusive development, with the objective of strengthening resilience, particularly for the most vulnerable. As the project approaches the final few months of implementation, CAFOD is seeking to engage an external consultant to conduct a participatory final evaluation for this project. This will evaluate how effectively the project has been implemented, its major impacts and lessons learned, and recommendations for future similar programming. It is expected that the final evaluation will have a particular focus on the consortium partners’ ways of working: the strength of their collaboration, the efficacy and suitability of monitoring and evaluation approaches, and the benefit of learning events and strategies used through the project.

CAFOD and our partners are working with the same target group throughout the duration of the project, not only providing humanitarian and livelihood support, but also raising awareness amongst participants of families' rights from an Islamic perspective. Over the past two decades, much work has been undertaken to empower Afghan households and enable them to exercise their agency. Partners are taking a variety of approaches to further these aims in the project.

Ultimately, the project aims to support and ensure that the rights of poor and vulnerable people in Bamyan, Kabul, and Kunduz provinces are upheld and they have increased agency in their social and economic development.

Directly, the project has been planned to achieve programme outcomes:

1. The basic needs of targeted households are met.
2. Targeted participants have improved resilience through diversified livelihoods.
3. Targeted community leaders and members (male and female) are equipped and empowered with the knowledge and skills to promote and uphold their rights from an Islamic perspective.

Project Target Group and Location: The project will reach a total of 350 participants in three provinces of Afghanistan (Bamyan, Kunduz and Kabul) with a combination of humanitarian assistance, livelihoods training and other activities.

Project Duration: September 2022 – August 2025 (36 months)

Scope of the Final Evaluation:

The purpose of this final evaluation is to assess the overall performance and objectives of the completed project, in relation to the specified objectives, logical framework, and work plans. The evaluation will examine the extent to which project outcomes have been achieved, the quality and sustainability of results, and the relevance and appropriateness of strategies employed and ways of working. This participatory evaluation will analyse not only what has been achieved, but how it was achieved, how it was measured, and what could have been improved. This will include an examination of accountability measures, and how participants and other stakeholders were engaged throughout the implementation process, including how participants were given the opportunity and encouraged to share feedback and help shape the design of the project. The consultant will make and explain recommendations for consideration in implementing future projects of a similar nature.

The evaluation should include a review of the project’s monitoring data, secondary documents, a workshop with staff, and some direct data collection from key stakeholders including targeted participants taking part in the livelihoods training activities, as well as their relatives and community members. Findings of the evaluation will be used to guide and improve future project design and implementation. They should be written up into a final evaluation report (no more than 30 pages) which will be made available to CAFOD, Misereor and both partners.

As well as assessing progress towards logical framework indicators, the evaluation should focus on capturing, documenting and assessing lessons learned to inform future project design and implementation.

The assessment will be conducted in close coordination with CAFOD’s Afghanistan team, including the Country Programme Representative, Programme Officer, and Programme Support Officer.

Objectives of the Final Evaluation:

1. To assess the project and its effectiveness in meeting its three outcomes and supporting targeted Afghan households, through material assistance, livelihoods skill training and associated support, advocacy initiatives, and other activities.
2. To evaluate the strength and appropriateness of the projects MEAL systems:
   1. To what extent did project monitoring and evaluation help track project progress and achievements?
   2. How effectively was participation and accountability built into project design and implementation, and partners’ ways of working with stakeholders?
   3. How effectively were learning opportunities used throughout the project (including peer learning and exchange visits, learning workshops, regular progress workshops, etc.)?
3. To assess and review consortium functionality, partnership dynamics, and collaboration.
4. To capture and assess key lessons learned from the project from various stakeholders including project staff, participants, civil society groups involved in the project, community leaders and other community members.
5. To assess the sustainability and impact of project achievements, including:
   1. Changes in participants’ social and economic agency and participation
   2. Shifts in community attitudes and behaviours
   3. Capacity built among local partners and stakeholders.
6. To produce a high-quality report, no longer than 30 pages, which will be shared with CAFOD, Misereor and implementing partners.

Deliverables and proposed deadlines:

• Develop a short inception report with proposed methodology, plans and tools for collecting data from stakeholders, for the final evaluation (1st and 2nd week of contract), to be discussed and agreed with CAFOD and partners.
• Gather data from relevant stakeholders (3rd and 4th week of contract)
• Submission of draft report (6th week of contract)
• Review and revision of report based on feedback (6th and 7th week of contract)
• Submission of final report (8th week of contract)
• Presentation of report to CAFOD and partners– date to be confirmed.

Methodology:

• The evaluation should adopt a participatory mixed-methods approach, beginning with a desk review before integrating quantitative and qualitative methods to ensure that data collected is triangulated and can be communicated, explained and contextualised.
• It is expected that the consultant will combine surveys/questionnaires with structured interviews, FGDs and KIIs. Note that to enable the open and unrestricted sharing of opinions and information, the data can be anonymised where relevant and appropriate.
• Evaluation team members are encouraged to use innovative methods to collect and analyse data. The qualitative component will allow for more in-depth data gathering to gain more insightful findings from relevant target groups regarding their experience of the project and its impact.
• Data is expected to be gathered from key project stakeholders, including:
  • Targeted participants (in vocational training, first aid training, and Local Leaders Committees).
• The midterm evaluation will be supported by two workshops: an initial developmental workshop in which the data collection methods will be discussed with CAFOD staff and representatives from partners to obtain feedback and input; and a feedback and validation workshop after submission of the draft report, to obtain input on findings and recommendations.
• The consultant(s) are expected to propose the most suitable method of sampling/randomisation and the sample size will be determined in collaboration with CAFOD and partners. Information shall be collected from across specified beneficiaries, partners and stakeholders.
• All data collected during the baseline study will be disaggregated by age, gender, disability, and location.

Ethical Considerations

The below ethical considerations will be adhered to during the midterm evaluation:

• The evaluation will be conducted by an independent and impartial external consultant.
• Quantitative data will be obtained from a randomly selected representative sample. 
• Participation in the study will be voluntary, and individuals must be able to curtail their participation in the study at any time. 
• The safety of participants and implementing partner staff will be paramount.
• Anonymity, confidentiality and safeguarding of study data (both during data collection and for data storage) will be guaranteed. 
• There will be no risks and benefits for individual participants.
• The culture, norms and traditions of study populations will be respected and laws of the country upheld.
• Participation in the evaluation will involve no additional security or safety risks for participants, in light of the current context in Afghanistan.
• The content of the evaluation will be treated confidentially and only shared with CAFOD, partners and Misereor.

Required Competencies:

• A minimum master’s degree in social sciences or relevant field;
• Other training/certifications in thematic areas relevant to the project will be an asset (livelihoods, gender, behavioural change communication etc.);
• Other professional training on Research Methodology, Development Evaluation, and Impact Evaluation from recognised institutes/universities would be an asset;
• A proven track record of an ability to pragmatically apply in-depth knowledge and experiences of issues and practices in the fields of humanitarian, livelihoods and gender in Afghanistan;
• Strong computer and analytical skills with ability to write and review technical documents/ reports, conduct interviews as part of background research.

Demonstrable Skills and Experience:

• Record of publication of social research documents, evaluation reports, survey reports, study reports on livelihoods and rights issues is a strong asset;
• Experience of carrying out mixed-methods studies and evaluations and in producing high quality analytical reports (at least 2 recent reports should be submitted with the RFP);
• Strong background of statistical data analysis skills and strong proficiency with data analysis packages (in Stata or SPSS);
• Member of professional societies/forums (e.g. evaluation society) will be an asset;
• At least 6 years’ experience managing evaluations, baselines and/or assessments for community-based programmes, including since August 2021;
• Experience in delivering high quality assessments, research or evaluations for institutionally funded projects such as FCDO/DFID, EU or USAID;
• Experience working with and/or evaluating the work of national NGOs and CSOs in Afghanistan;
• A gender-balanced team (at all levels) is highly desired;
• Ability to adapt plans and approaches, sometimes at short notice;
• Fluency in English essential; ability to conduct interviews in Dari and Pashto essential.

CAFOD is committed to creating a safe environment for all project participants, especially children, young people and vulnerable adults, and to prevent their physical, sexual or emotional abuse. The consultant will be expected to follow these commitments and sign and adhere to all relevant policies and procedures.

Interested candidates are requested to submit the following by 29 June 2025. Please see CAFOD website to email the documents requested below

• Updated CVs (lead consultant and associates if any)
• Technical proposal with proposed methodology and detailed work plan
• 2 examples of similar assessments, evaluations, research, analytical report writing in English
• Financial proposal: Up to a maximum of USD 14,000. This fee should include all consultancy costs, including data collection costs (travel, accommodation, food etc.) as well as all applicable VAT and Tax.

Submissions will be reviewed and scored according to a) the criteria and considerations listed in this Terms of Reference, b) the suitability of the project plan/method statement and c) value for money.

Management and Reporting Arrangements:

The recruitment and initial briefing to the consultant will be managed by CAFOD, in consultation with the project partners.

Both in-country implementing partners will provide logistical and administrative support and guidance, including supply of relevant documentation, and help with the organisation of meetings and interviews (the financial costs of this will be covered by the consultant). Additionally required costs such as refreshments for FGDs will be paid for by partners. The consultant will be responsible for working with partner staff to arrange interviews and field visits ensuring all relevant stakeholders are available at the place and time agreed; the consultant(s) will provide facilitation of workshops, FGDs, meetings and field visits.

Deliverables will be reviewed, appraised and accepted by members of CAFOD’s Afghanistan staff, in consultation with the relevant partner staff members. 

Summary Timeline (subject to change):

19 – 29 June

Circulation of TORs and Invitation to Submit Quotations

29 June

Closing date for applications

2 July – 3 July

Interviews with short-listed consultants

4 July

Final consultant selection and contract signing

5 July – 4 August

Planning, document review and fieldwork

14 August

Submission of draft report to CAFOD

15 - 23 August

Review, feedback and revision of report

31 August

Presentation of report findings and recommendations to CAFOD, partners, and Misereor.

The selection consultant(s) will be expected to fully agree to comply with all relevant CAFOD policies during the contracted period including the Safeguarding Policy and Code of Conduct, and provide references.

Job title: Programmes and Funding Officer
Location: West London
Salary: £26,500 per annum
Contract type: Full time and Permanent
 
Job description
The Programmes and Funding Officer will provide administrative support on grant-making processes and support the delivery of key NHS staff recognition and support funds. You will act as the point of contact for grant holders and fundholders, supporting and offering guidance and advice where necessary in a timely fashion, building on these relationships, helping to raise the profile of the Charity and supporting the Head of Programmes and Funding to identify opportunities to develop and fund activities.
 
To succeed in this role, you will have experience in an administrative support and/or customer-facing role, ideally in a funding environment or similar, as well as experience interacting with and supporting a diverse range of stakeholders.
 
About RBH Charity:

Royal Brompton & Harefield Hospitals Charity is dedicated to improving the lives of people with serious heart and lung disease. Each year we grant around £6m to fund projects at our partner hospitals, including current initiatives such as:

• Equipping Royal Brompton Hospital with a high specification genetic sequencer to screen and plan treatment for patients and their families 
• Creating a new consultant fellowship in imaging related to structural heart disease
• Providing core funding for the rb&hArts programme combining improvements to the hospital environment with therapeutic activities such as Singing for Breathing 
• Supporting three fellowships annually to support allied health professionals in pursuing research projects
• Funding the Road to Recovery programme to provide mental health support for patients with long Covid
• Committing £100,000 to a Patients’ Fund each year, to support around 40 micro-projects from palliative care ‘comfort boxes’ to better seating and new televisions on wards 

Our funding comes from the fundraising efforts of thousands of supporters as well as income generated by our investments in property and equity markets. 
 
We have a small, committed and skilled team (31 in 2025/26), with expertise across fundraising, marketing, HR, property management, grant-making and financial management. 
 
We are committed to – and hold ourselves and each other to account for – the following core behaviours:

• Setting ourselves challenging goals, in order to achieve more for the charity’s beneficiaries 
• Working as one team, sharing information and ideas, and valuing our diverse range of backgrounds and contributions
• Solving problems, using our resources, our networks and our creativity to provide a better service 
• Creating opportunities to learn, and supporting each other to grow 
• Enjoying our work, celebrating our successes and finding time to have fun as a team. 

To apply, please complete an application form and attach your CV.
 
Closing date for applications: 23:59 15 July 2025.
 
First interviews are scheduled for w/c 28 July 2025
 
REF-222 357

The Fundraising Executive (maternity cover) is a key part of our small but busy Community and Events Fundraising Team, leading on key fundraising events and activities, personally supporting individual fundraisers and giving support to the Senior Philanthropy & Partnerships Manager. Recruitment for an Individual Giving & Community Fundraising Manager is currently underway. Once complete reporting lines will be reviewed.

The post holder will be responsible for:

• Supporting and inspiring all running and challenge and community fundraisers

• Supporting the Senior Philanthropy & Partnerships Manager on special events, including the annual Gala Dinner.

• Managing our community fundraising events and activities, with support from the Individual Giving & Community Manager (once in post).

• Ensuring data relating to fundraising activity above is accurately updated and effectively utilised

The post holder will be an ambitious, creative self-starter who is passionate about World Child Cancer’s programmes as well as our fundraising activities. They will work as well in a team as they do on their own and be happy to undertake administrative tasks as well as more complex fundraising projects. This is a varied and challenging opportunity to develop your fundraising career whilst supporting children with cancer. As a smaller organisation (circa £3m) everyone has to be prepared to support each other, so tasks may vary.

Key responsibilities

• To support the Senior Philanthropy & Partnerships Manager to reach or exceed the annual income target set, within the defined expenditure budget, through activities such as Challenge Events, World Child Cancer Special Events and Community Fundraising.

• In conjunction with the Individual Giving and Community Fundraising Manager (once in post), set activity budgets and work within them, accurately recording all income and expenditure.

• Manage the charity’s community fundraising programme including, but not limited to, London Marathon, DIY fundraising, and Outlanders group.

• Develop and lead on relationships with gamers to fundraise for World Child Cancer.

• Support the Senior Philanthropy & Partnerships Manager to manage the Ambassador group and delivery of special events.

• Lead on management of the annual Summer and Christmas Ambassador Quiz events.

• Support Senior Philanthropy & Partnerships Manager with corporate fundraising.

• Work with the Marketing Executive to promote our Events and Community activities.

• Work with the Marketing Executive to create content ideas to grow our engagement across digital platforms.

• Represent World Child Cancer at events and activities.

• Ensure all World Child Cancer fundraising activity adheres to GDPR and the Fundraising Regulator Code of Fundraising Practice.

• Deliver exceptional, timely supporter care at all times via phone, email and in person.

• Manage the supporter database – segmenting donors/ streamlining/ imports and exports, utilising the events tab, adding one off donations, adding regular donations, ensuring consent/gift aid statements are up to date, training team/ maintain accurate records on Raisers Edge.

Person Specification

Essential:

• Demonstrable track record of fundraising from community, events, or individual fundraising.

• Proven track record of building strong, effective relationships.

• Excellent written and verbal communication skills with the confidence to communicate with supporters virtually, over the phone and in person.

• Understanding of the importance of delivering high quality supporter care.

• Highly organised, able to develop an event/activity plan and meet deadlines.

• Strong track record of developing and managing systems and processes and a good eye for details.

• Ability to work on own initiative and as part of a team.

• Ability to work in a fast-paced environment and meet deadlines.

• Strong IT skills using the Microsoft Office package.

• Empathy and diplomacy surrounding the issues of children’s health and the passion to want to improve the lives of children with cancer.

• An understanding of the international context of World Child Cancer’s work and an ability to market the Charity’s work

• An understanding of diversity issues and commitment to equality

Desirable

• Experience of managing volunteers.

• Experience of working with Raisers Edge or similar database.

• Knowledge of other fundraising streams.

We are seeking a dynamic and experienced strategic lead to drive the next phase of our Right to Health campaign. This new role will work with our experienced and well respected team and our extensive network, to make the political case for the better legal recognition and real-world protection for the right to health. 

An ideal candidate

You will be a passionate and experienced advocate for health, human, social or environmental rights, committed to driving meaningful change in the UK. You will bring proven expertise in leading policy, advocacy, or parliamentary engagement work - ideally within health, human rights, social or environmental justice sectors - and thrive in building strong, strategic relationships with government, civil society, and community stakeholders.

You have a good understanding of the structural causes of health inequality and the power of human rights frameworks to address them. You will know how the UK political and parliamentary systems work, and you are skilled at influencing these processes through clear, compelling narratives backed by evidence.

You are able to communicate with clarity and impact, tailoring your message to diverse audiences - from policymakers to grassroots activists. You are confident working independently and collaboratively within a small, flexible team, balancing strategic vision with practical delivery. Your approach is solutions-focused, inclusive, and grounded in the lived realities of people affected by health inequalities.

Most importantly, you are motivated by the opportunity to join a dynamic and well respected organisation and lead a strategic campaign that challenges the status quo and contributes to a fairer, more just UK.

You have the right to work in the UK and be able to work from home in London or within easy reach of London.  A minimum of weekly attendance in London will be required.

This opportunity is open to applicants wishing to deliver the work on a self-employed freelance or employed basis.

• Are you ready to kickstart your marketing career in a role where every task helps make education more accessible?
• Do you enjoy bringing ideas to life through creative content and campaigns?
• Are you looking for a varied, supportive role in a friendly, remote-first team?

Then this could be the role for you.

Learning on Screen is looking for a proactive and enthusiastic Marketing Assistant to join our team. This entry-level role is ideal for someone looking to build hands-on experience across digital marketing, events, and communications, while supporting the promotion of our products, services, and partnerships. You will work closely with our Head of Marketing & Sales and Business Development Officer to help drive awareness, engagement and income generation—through campaigns, content, events, and CRM activity.

What you will be doing

• Supporting the delivery of marketing campaigns that promote our services and drive revenue
• Helping manage content across platforms, from LinkedIn posts to website updates
• Assisting with the planning and delivery of online events and webinars
• Updating our CRM, supporting lead generation, and preparing basic performance reports
• Coordinating marketing materials and tracking assets and deadlines
• Contributing to market research and keeping up with developments in the education sector

What we are looking for

• A qualification or relevant experience in marketing, communications, or a related field
• Great organisation and time management skills
• Excellent written communication and attention to detail
• A team player who’s eager to learn, take initiative, and grow
• Some experience with content, digital platforms, or event coordination (even through volunteering, coursework or internships)

You will be part of a small, supportive team working to make a big impact. If you are looking for a role where you can learn by doing and grow your skills in a creative, flexible environment—we would love to hear from you.

About us
Learning on Screen is a membership organisation that champions the use of moving image and sound in post-16 education. We give educators and students access to millions of films, TV programmes and radio broadcasts—spanning over a century—and support our members to use this content confidently and creatively. From expert copyright advice to innovative partnerships, we help bring teaching to life and open up new possibilities for learning. If you're passionate about education, media, and meaningful impact, you’ll feel right at home here.

Closing Date: 29 June 2025

Ref 7082

Save the Children UK has an exciting opportunity for a highly organised and proactive individual with excellent administrative, communication and relationship-building skills to join us as our Philanthropy & Strategic Foundations Executive where you will work with philanthropists, trusts and with teams across the organisations to secure flexible funding and deliver lasting impact for children across the world. 

About Us 

Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm.

When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.

About the role 

As Philanthropy and Strategic Foundations Executive, you will manage and grow a portfolio of four-to-five-figure philanthropic and trust-based partnerships, delivering flexible income to support our global and UK programmes.

You will lead our Major Donor Programme and Supporting Trust Portfolio, building and nurturing long-term relationships to deepen engagement and secure ongoing support.

Alongside fundraising, you will provide essential administrative, financial, and project co-ordination support to the wider Partnerships for Impact function, ensuring the delivery of high-quality donor experiences. 

This role sits within our Partnerships for Impact function which catalyses change by partnering with governments, institutions, multilateral agencies, high-net-worth individuals and the private sector. 

You will work closely with the Head of Philanthropy and Strategic Foundations, Philanthropy & Strategic Foundations Leads, and wider Partnerships for Impact colleagues to manage team processes, ensure visibility of key information, and assist managers on existing partnerships. 

In this role, you will: 

• Manage and grow a portfolio of philanthropists and trusts, fostering meaningful, long-term relationships to maximise income and impact 

• Deliver flexible funding targets by leading the Major Donor Programme and Supporting Trusts Portfolio, with a focus on donor stewardship and retention 

• Support the Philanthropy & Strategic Foundations team with day-to-day operations, administration and project co-ordination to ensure high-quality delivery 

• Act as the team's humanitarian response representative co-ordinating with internal teams and ensuring a speedy, and efficient notification to all donors of any emergency activations 

• Write compelling funding proposals and donor reports aligned with organisational priorities and impact goals 

• Build excellent internal relationships across the Partnerships for Impact team to enhance collaboration and collective success

• Support the team on external partnerships when needed, ensuring commitments are fulfilled while identifying opportunities for new impactful initiatives 

• Coordinate cross-functional, and donor engagement activities, share best practice and knowledge across the team, and contribute to the development of impactful communications about our work

• Where required, attend and support external meetings and events, representing Save the Children and supporting strategic objectives. 

About you 

To be successful, it is important that you have: 

• Proven experience managing donor portfolios and cultivating four-to-five-figure funding relationships 

• Demonstrable success in securing flexible income through philanthropic and trust fundraising 

• Strong skills in writing impactful proposals and donor reports tailored to funder expectations 

• Excellent relationship-building and stakeholder engagement abilities, both internally and externally 

• A highly organised and proactive approach, with the ability to manage multiple priorities across a complex portfolio 

• Proficiency in CRM tools such as Salesforce, and experience supporting cross-functional fundraising teams.

Technical Skills 

• Proven experience in providing high-quality administrative and project management support. 

• Experience delivering mass stewardship or appeal mailings and/or experience securing four-to-five figure level gifts. 

• Familiarity with CRM tools like Salesforce for partner management and data tracking. 

• Competence in financial administration and fundraising processes. 

• Ability to develop and optimise systems and tools to improve team efficiency. 

• Experience coordinating bespoke initiatives and activities in a fast-paced environment. 

Personal Skills 

• Strong interpersonal and relationship-building skills with the ability to collaborate across diverse teams. 

• Highly organised, detail-oriented and able to manage multiple priorities with ease. 

• Excellent written and verbal communication skills. 

• A proactive, agile and problem-solving mindset.

• A commitment to the mission, values and safeguarding policies of Save the Children. 

What we offer you: 

Working for a charity provides one of the best benefits there is – a sense of purpose and reward for helping others. However, we understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance. 

We focus on flexibility, inclusion, collaboration, health and wellbeing both in and outside of work. 

We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to work to improve the lives of children every day. 

Closing date: 29 June 2025 

Interviews are expected to take place week commencing 7 July 

Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.

Ways of Working:

The majority of our roles can be performed remotely in the UK, but there are likely to be times when you will be required to come to your contracted office (up to 2-4 days per month or 6-8 days per quarter).  This will be agreed with your Line Manager and team and is intended to be time spent on collaborating with colleagues and relationship building. 

Please note: travel costs to your contracted office will be at your own expense. 

Flexible Working - We are happy to discuss flexible working options at interview.

Commitment to Diversity & Inclusion: 

Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think. 

We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here. 

We are excited to be recruiting a part-time role for an Operations Manager in our dynamic voluntary sector adolescent mental health service.

Open Door is a young people’s mental health charity that has been based in Haringey, North London for 49 years. It aims to improve mental health and life-chances of young people. We provide an ‘Open Door’ to free, high quality psychological therapy to 12–24-year-olds delivered by experienced and highly trained clinicians. We also support parents and carers, struggling with the issues their children face. We aim for access to be simple and over half of those we support, self-refer. Many young people who come to us have significant mental health difficulties and have faced barriers to services. Open Door delivers evidence informed practice and has been commended for our ambitious approach to outcome driven care. 

Open Door  received national recognition for  impact, as a 2024 finalist for Health Service Journal (HSJ) Award for Reducing Inequality and Improving Outcomes for Children and Young People  Open Door is community embedded, integrated into the local mental health infrastructure, commissioned by North Central London Integrated Care Board and part of the Haringey Child and Adolescent Mental Health Service single-point-of-access. We have a strategic voice which is used to advocate for young people’s mental health and influence practice. Last year we supported over 800 young people, parents and carers and offered over 8000 appointments. This is an exciting time to join Open Door. The candidate will have key role in ensuring Open Door’s operations are efficient and effective.

Open Door works from our bases in Crouch End and Tottenham and provides services in local secondary schools and the @Haringey Autism Hub. Most of our work is delivered in person ad this is what most young people tell us they want. Demand for the service is high. 

We are committed to equality, diversity and inclusion for our service users and staff. More than half of our young people are from global majority communities, and approximately 1 in 4 are neurodivergent.

Growing, maintaining and promoting a diverse team is important as we are made stronger by the unique capabilities, qualities and experience that each staff member brings to Open Door. We welcome applications from candidates with lived experience of all kinds, including global majority and/or neurodivergent candidates.

CRM and Customer Data Lead

We’re looking for an enthusiastic and motivated CRM and Customer Data Lead to join the Data Services Team.

This is a home based role and applications from individuals who are seeking flexible working options, including reduced hours or job shares are welcomed.

Position: SIT54 CRM and Customer Data Lead

Location: Home-based, UK, Nationwide. However, occasional travel will be required as part of this role (may include team meetings or other work-related meetings)

Salary: Circa £40,000 per annum (inner London weighting £3,950 per annum or outer London weighting £2,275 per annum may be applied in accordance with where you live)

Hours: 35 hours per week

Contract: This is a fixed-term contract for 12 months

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: 9 July 2025. We reserve the right to close this vacancy early if we receive sufficient applications for the role.

Interview Date: To be confirmed

Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.

The Role

Reporting to the Head of Data Services, the CRM and Customer Data Lead will ensure that the charity get the most out of the CRM data so that it can deliver insight driven selections and segmentations for the whole organisation, supporting and collaborating with colleagues to reach and engage with customers in a compliant and customer-centred way.

Key responsibilities will include:

• Oversight and continuous improvement of CRM data.
• Selection analysis and visualisations that support product owners to have a deeper understanding of our customers.
• Lead on increasing the utilisation of selection and marketing automation products such as Apteco Faststats and Peoplestage to automate customer journeys.
• Oversight and continuous improvement of Third party and Internal Data imports and exports with a focus on increasing the knowledge and utilisation of the organisations ETL tools such as Blender to provide business continuity and consistent, clean data quality.

About You

You will have a proven record of:

• Managing, developing and using a CRM database to meet organisation needs.
• Change management projects to support an organisation in better use of data and insight.
• Designing, building and implementing customer segmentation and models.
• Customer and product journeys within a marketing automation environment.

This role requires some travel for team away days. 

Please submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience. Please state any preferences for flexible options in your covering letter. Applications from individuals who are seeking flexible working options, including reduced hours or job shares are welcomed.

To fulfil the role you must be resident in the UK and have the right to work in the UK.

When you click to apply, you will be able to see the full responsibilities and person specification for further information on the role.

Please submit your CV and a supporting statement of no more than two pages demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.

If you are applying under the Disability Confident scheme, please indicate this in your supporting statement.

Finding strength through support

The organisation is the only charity in the UK providing lifelong support for all stroke survivors and their families. Providing tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke. 

They are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.

It’s only thanks to the generosity of supporters and donors that they can provide vital support. 

The Association is driven by an ambition to improve the lives of everyone affected by stroke. This means they’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by an approach to solving inequity in stroke, the team are prioritising listening to, and learning from, lived experience across the charity.

The charity are working to improve the representation of this lived experience at all levels within the Association and are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the organisation work.

A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work. The charity has a variety of staff network groups and are committed to continuously improving diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.

You may also have experience in areas such as CRM, CRM and Customer Data, Data, CRM Lead, CRM and Customer Data Lead, Data Lead, CRM Manager, CRM and Customer Data Manager, Data Manager.  #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Head of Individual Giving & Supporter Engagement

We are looking for a Head of Individual Giving & Supporter Engagement to join the team in this hybrid working role.

This is an exciting time to join the team and the charity on its incredible journey.

Position: Head of Individual Giving & Supporter Engagement
Location: Cambridge/Hybrid
Salary: £50,000 - £55,000 per annum (depending on experience)
Hours: Full Time (37.5 hours per week)
Contract: Permanent

Closing Date: Thursday 24th July 2025
 

The Role

You will lead the Individual Giving and Supporter Engagement strategy, delivering the growth needed to make two new hospitals – Cambridge Cancer Research Hospital and Cambridge Children’s Hospital – a reality.

You will:

• Lead a team of fundraisers to deliver inspiring appeals and innovative fundraising propositions.
• Drive net income and supporter growth across all Individual Giving streams including regular giving, digital, appeals, and lottery.
• Oversee budgeting, forecasting, and analysis, ensuring activities are insight-led and maximise return on investment.
• Develop first-class donor journeys and stewardship experiences to foster supporter loyalty.
• Play a pivotal role in engaging Addenbrooke’s patients and staff to build a sustainable mass participation fundraising model.

If you’re passionate about transforming healthcare and understand the power of emotionally intelligent donor engagement, we’d love to hear from you.

About You

We’re seeking an ambitious and data-savvy fundraising leader who can think both strategically and creatively.

You will have:

• Significant experience in direct marketing and individual giving at management level.
• Strong leadership credentials with a proven ability to develop and motivate teams.
• A track record in delivering successful donor acquisition and retention campaigns.
• Exceptional understanding of supporter engagement, CRM systems, and compliance including GDPR.
• Experience in developing innovative products and donor propositions, ideally in a healthcare or charity setting.

Benefits Include:

• Pension Scheme with 7% Employer Contribution
• 25 days annual leave (plus Bank Holidays) increasing with service
• Birthday Leave
• Health Cash Plan (Medicash)
• Employee Assistance Programme
• Group Life Assurance (4x salary)
• On-site Leisure Centre
• Cycle to Work Scheme
• NHS Discount Schemes

About the Organisation

Addenbrooke’s Charitable Trust (ACT) is the only charity dedicated to supporting innovation in patient care across Cambridge University Hospitals. We’re working to make two world-leading hospitals a reality and improve lives for thousands of people across the region and beyond. Our supporters are at the heart of what we do – many have experienced our hospitals first-hand and their stories are integral to our success.

ACT is committed to diversity and welcomes applications from all backgrounds.

Other roles you may have experience of could include: Individual Giving Manager, Supporter Engagement Manager, Head of Fundraising, Direct Marketing Manager, Lottery Fundraising, Head of Donor Development, Head of Supporter Experience.

RSPB Philanthropy Team are looking for an enthusiastic and motivated team player, with strong organisational skills, to be their new Philanthropy Executive.

Philanthropy Executive
Reference: JUN20251261
Location: RSPB UK HQ - The Lodge, Sandy SG19 – Home Hybrid 
Salary: £30,075.00 - £32,108.00 Per Annum
Contract: Permanent
Hours: Full-Time, 37.5 hours per week.
Benefits: Pension Scheme, Life Assurance Scheme, 34 days annual leave (incl. bank holidays)

This role offers an exciting opportunity to join a dynamic, successful and growing fundraising team, part of the wider High Value Partnerships team.

The successful candidate will be responsible for supporting the other members of the team to steward their donor relationships and bring in significant gifts to help fund the work of the RSPB.  The role primarily focusses on delivering administrative, financial and events processes and requires someone with excellent attention to detail and experience of Microsoft Office applications, a CRM system and financial management tools.

About the Role

The Philanthropy Team works with individuals who make significant gifts of money, land and shares to the RSPB and who need bespoke and one-to-one management.

The key responsibilities of this role are: -

• Donation and gift management - ensuring all gifts are processed and recorded so they can be acknowledged in an appropriate and timely manner.
• Financial coding and reporting - including coding and allocation of gifts, and monthly & annual reconciliation and income reporting.
• Event planning and logisitics - working closely with other team members to deliver high quality events and meetings for donors and prospects.
• CRM management and development - managing and updating the current CRM system (Salesforce) for the team (including training) and ensuring it is functioning as required by working closely with the CRM Manager.
• Donor stewardship support - maintaining contact information and databases in an accurate and GDPR compliant way and assisting with the team’s donor stewardship programme and funding appeals (spreadsheets, mailings etc).
• Internal liaison - fostering good relations and cooperation with High Value Partnerships colleagues and other teams.

Essential skills, knowledge and experience:

• Ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary knowledge and skills in a similar role.
• Good understanding of data protection and ability to deal with confidential and sensitive information appropriately.
• Detailed knowledge of and proficiency in the Microsoft suite and using a CRM system.
• Ability to communicate clearly verbally and in writing to ensure effective reporting and customer service.
• Excellent interpersonal, relationship building and communication skills, both internal and external.
• Ability to manage and schedule your time and be ready to respond to incoming requirements and new circumstances as they arise.
• Initiative and judgement to resolve problems independently.
• Experience of managing and reporting financial information.
• Ability to take meeting notes and minutes clearly and concisely.
• Be able to visit our UKHQ in Sandy, Bedfordshire once a week.

Desirable skills, knowledge and experience:

• Experience of personal development in a similar or related role(s).
• Interest in the conservation of wild birds and the environment.
• Experience of working in a fundraising team.
• Experience of event management.

The successful candidate can work from home, however will be required to travel to our UK headquarters in Sandy, Bedfordshire, at least once per week.

Closing date: 23:59, Thursday 17th July 2025
We are looking to conduct interviews for this position from July/early August.
Please note: We reserve the right to close this advert once we have received sufficient applications.

Interested?

If you would like to apply and find out more about this position, please click the apply button to be directed to our website. 

As part of this application process you will be asked to provide a copy of your CV and complete an application form including evidence on how you meet the skills, knowledge, and experience listed above.

We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side.

People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. Contact us to discuss any additional support you may need to complete your application.

The RSPB is a licenced sponsor. This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

No agencies please.

Are you a 1st line support engineer with exceptional customer service skills?

If so, you could be the Service Desk Analyst we need!

About the role

In this role you'll be a vital member of a highly talented, customer focused and enthusiastic helpdesk team who act as the first point-of-contact for end users.

A service desk expert you'll take pride in resolving almost all issues as they arise. Quick to learn, enthusiastic and self-motivated, you’ll ensure that our central knowledge base is always updated so other team members can learn from your successes and overall performance is maintained and improved.

With a high percentage of customers supporting our work in Retail, you’ll participate in a weekend cover rota, allowing service to our shops and stores to be delivered. Working hours needed to deliver these services are 35 hours/week – staggered in accordance with the support rota.

Working arrangements

​

This is a fixed term contract covering an internal secondment.

This is a blended role, where your work will be dual located between your home and our London office. 
 
At BHF we believe in the power of being together, so our colleagues on blended contracts can expect to spend some time in their office, approximately three days a week. Working hours needed to deliver these services are 35 hours per week covering a rota schedule (the team cover 8am to 6pm every day).
 
The role will also participate in a weekend cover rota allowing service to our shops and stores to be delivered. This will be in the region of 1 weekend in 4-6.
 
About you

With previous service desk experience, having working in the SD environment previously, you'll have excellent customer service and communication skills, being used to working in a busy service desk team. You'll also have excellent telephone and customer handling skills to back up your technical and fault diagnosis experience. 

You’ll have strong troubleshooting skills, keeping the Customer informed of progress against their respective issues, ensuring an effective follow-up to ensure all service has been delivered and completed to the Customer's satisfaction.

With good knowledge of Windows OS (Win 10 and above), you’ll also have knowledge of LAN/WAN networking essentials and extensive experience of MS Office suite of Applications (2010 and above). You’ll have previous experience with administration of Users within Active Directory and Remote Support Tools (i.e. VNC, RDP etc.).

You'll have good knowledge of ticket and case management techniques, able to manage your own queues and workload to meet demand. You’ll be able to remain calm and focused, and will have strong organisational skills, able to use prioritisation and escalation techniques, and able to develop strong working relationships with the team and contacts across the organisation. 

About us

Every single one of us is vulnerable to the heartbreak caused by heart and circulatory diseases – they are the world’s biggest killers. But the research we fund represents hope. And nothing matters more than finding cures and treatments that give us more time with the people we love.

We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day. 

Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.
 
What can we offer you?

Our Career Academy provides you with support, inspiration, and opportunities to help you unlock your full potential. 

Our generous staff benefits include:
• 30 days annual leave plus bank holidays
• Private medical insurance
• Dental health cover
• Contribution towards gym membership
• Pension with employer contribution up to 10%
• Life assurance

We have been recognised by the Chartered Institute of Personnel and Development (CIPD) for our Live Well. Work Well. Programme. Heart health is central to our mission, and that starts with you. We provide a programme of activities, opportunities, and guidance to inspire and support you to live a healthy and happy life, at home and at work.

Interview process 

First stage interviews will be a short one-way video interview, successful candidates will then be invited to attend an interview via MS Teams. 

How to apply 

It’s quick and easy to apply for a role at BHF. Just click on the apply button below. All you’ll need is an up to date CV and a supporting statement, outlining your interest in the role and how you meet the role’s criteria.

As part of our commitment to be an inclusive employer, and ensure fairness and consistency in selecting the best candidate for this role, the BHF will use anonymous CV software as part of the application journey.

Should you need any adjustments to the recruitment process, at either application or interview, please contact us.

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Please note that we are unlikely to be able to sponsor applicants in respect of this role due to the role not meeting the minimum salary criteria to be eligible for sponsorship.