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Greater Manchester Youth Network, Greater Manchester (Hybrid)
£27,803 - £30,825 per year (pro rata depending on hours)
Join #TeamGMYN: We're Recruiting 3 Incredible Programme Coordinators to deliver exciting youth programmes and change young peoples lives!
Posted 2 days ago Apply Now
Closing tomorrow
Community Catalysts C.I.C., Suffolk (Hybrid)
£32,960 per year
Posted 6 days ago
Raven Housing Trust, Redhill (Hybrid)
£75k - 79k per year
Posted 1 week ago Apply Now
Closing tomorrow
Breaking Barriers, Manchester (Hybrid)
£26,000 - £29,000 per year
Posted 2 weeks ago Apply Now
Closing in 5 days
The Access to Justice Foundation, London (Hybrid)
£34,608 per year
Posted 3 weeks ago Apply Now
International Care Network, Bournemouth (On-site)
£28,500 per year pro rata
Posted 2 weeks ago
Young Lewisham Project, London (On-site)
£35,744 - £40,744 P/A pro rata
The Young Lewisham Project offers a range of supportive, alternative, vocational programmes to young people.
Posted 1 week ago Apply Now
Closing tomorrow
The Chartered Society of Physiotherapy, London (Hybrid)
£27,612 (£46,020 FTE) per annum
Posted 6 days ago
Page 29 of 53
Milton Keynes, Milton Keynes (On-site)
£24,068.40 per annum FTE
Full-time or part-time
Permanent
Job description

Citizens Advice Milton Keynes is a local charity that helps people to resolve their legal, money and personal problems. We have been providing free, confidential, and impartial advice since 1972 and helped over 8000 local people last year.

We are looking for an enthusiastic, flexible, reliable, and confident person to join our Triage Team. The ideal candidate will provide support to clients via a range of channels, acting as the ‘first contact’ with the organisation for local people. They will conduct triage interviews with clients face to face, via telephone, video call and webchat to understand their problem better and in greater depth, as well as to determine the next steps for supporting them.

Triage and Referral Officers assess and identify the main issues relating to people’s welfare, debt, and housing enquiries, as well as other legal and practical problems. You will not need to be an ‘expert’ in any one subject, but in the time, a successful candidate will need to ‘know a little about a lot’ and full training will be given to them to develop a good foundation knowledge of each advice area.

The ideal candidate will also need to be patient, calm under pressure and possess great communication skills and able to explain information to people from a variety of backgrounds, including those living in the community who could be considered ‘vulnerable adults.

All our staff work to strict quality standards and ensure that all work is compliant with our contract funders.

Applicants need to be –

  • Computer-literate, although training on our case recording systems will be given.
  • Confident and have some experience of using telephony and video call systems.
  • Confident in working to performance targets.
  • Able to show good communications skills, both written and verbal. These are essential in the role, as are excellent customer service skills with a non-judgemental approach.

A minimum of 12 months’ experience in an advice agency or similar setting is desirable.

The role is predominantly office based, with limited remote or homeworking on an ad hoc basis.

Closing date: Wednesday 6th August 2025 at 5pm 

Interviews:To Be agreed

Please note that interviews will be held face to face at Clarendon Drive Office

Posted by
Citizens Advice Milton Keynes View profile Organisation type Registered Charity Company size 11 - 20
Posted on: 22 July 2025
Closing date: 06 August 2025 at 17:00
Tags: Advice / Information, Social Care / Development, Advocacy, Social / Support Work