Contract manager jobs in plumstead, greater london
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ROLE
Head of Support Services (Interim)
REPORTING TO
Director of Frontline Services
START DATE
mid-September 2025
PURPOSE OF POSITION
This is a critical frontline leadership role that is responsible for the operation of the organisation’s homelessness and rough sleeping services at Anchor House.
You will provide operational leadership to support services managers and ensure compliance with organisational, contractual, local authority and legal regulations and requirements. You will ensure the quality of services is pushed to the highest standards possible, ensuring excellent outcomes for residents and a positive and high performing working environment for teams.
This role will also be accountable for building and maintenance of excellent relationships with external partners, commissioners, other key stakeholders for support services in the organisation.
RESPONSIBILITIES & ACCOUNTABILITIES
Service Delivery
· Lead in setting organisational standards and performance targets across the support services that reflect contractual requirements and organisational standards.
· Actively promote and develop person centred practices based on a trauma informed approach and psychologically informed environment to working with residents with high support needs and challenging behaviour.
· Be accountable for the operational performance of the services, allocating resources strategically to ensure that key performance indicators are achieved and that action plans are in place where required to improve service performance.
· Promote accountability and co-production approaches with residents.
· Support with the creation and review of local and service wide policies and procedures.
· As part of the Frontline Services Leadership Team, ensure the support services team follow established Health & Safety and building management procedures
· Contribute, and when required, lead on the formation and review of local and service wide policies and procedures.
· Contribute to the Frontline Service’s Management On Call rota, providing support to frontline services outside of office hours.
Stakeholder Management
· Develop and maintain close relationships and working protocols with external partners and local authorities to enable the service to meet agreed objectives and improve service outcomes.
· Submit management information on a monthly and quarterly basis and produce other statistics and data as directed by the Director of Frontline Services.
· Responsible for good and effective liaison with outside agencies including the police, social services and other statutory and voluntary agencies and delegating this work where appropriate.
· Represent the organisation externally at forums, conferences and meetings.
· Contribute to the wider management team in frontline services to ensure good communication, coordination and consistency of practice, approach and development across the Directorate.
Business Planning and Project Management
· Drive business planning activities within contracts, ensuring relevant and challenging objective setting and ongoing performance tracking, developing turn around action plans as may be necessary
· Where agreed, project manage new services or service developments.
· Working closely with Finance Department to set, manage and monitor allocated budgets for income and expenditure for support services and to ensure that teams keep within set performance targets.
· To ensure that financial procedures are maintained at all times in accordance with organisational policies and procedures.
Managing and Developing People
· Creating an open and inclusive culture across the support services teams that reflects the organisation’s values.
· Developing performance targets and quality control measures for teams, and monitoring performance to ensure that these are met.
· Supporting managers and teams by setting clear objectives and holding individual supervisions regularly.
· Ensuring good communication across teams by holding team meetings regularly, and additional briefings as necessary.
· Inducting new managers and any other direct reports and planning the continuous professional development of existing managers through annual appraisals.
· Managing the workload of teams to ensure that adequate cover is provided at all times.
Safeguarding Lead
· To be the designated Safeguarding Lead for the organisation ensuring that it meets legal duties, keeping policy and practices up to date
· To actively promote an open and accountable approach across the organisation as a whole that achieves best practice and keeps the best interest of the residents central to our safeguarding practices.
General
· To attend meetings internally as and when necessary, for example, Directorate, Management and planning meetings.
· To undertake such other duties within the competence of the post holder which may be required from time to time.
PERSON SPECIFICATION
Ideal attributes for meeting the needs of position and being an effective member of the wider Your Place team.
Experience
· Experience of working with vulnerable adults, including managing the provision of a safe operating environment in a relevant context
· Experience of leading, supervising and motivating managers of specialist service delivery teams in either a supported housing, advice, homelessness, care or other relevant environment
· Experience of case management and delivering best practice around; needs assessments, high quality personalised support or advice services to vulnerable adults, including people with high support needs
· Experience of contract management with stakeholders
· Experience of project management and mobilisation of new services or developing existing services
Skills & knowledge
· Knowledge and understanding of the housing and support needs of single people who experience homelessness and rough sleeping, the benefit of move on and the ability to translate knowledge into good practice.
· Knowledge of the commercial and regulatory requirements of supported housing.
· Strengths based coaching skills.
Abilities
· Ability to interact at senior level with external stakeholders.
· Ability to work in a fast paced, high pressured environment, with multiple competing priorities and to quickly adapt to new situations.
· Ability to network, liaise, negotiating and influence effectively with outside agencies.
· Ability to undertake budget management, produce financial reports and collate and interpret financial and statistical information.
Personal qualities
· Demonstrates a commitment to the charitable purposes of Your Place.
· Self-sufficient and highly organised with the ability to accomplish goals according to deadlines, and a flexibility to juggle a variety of tasks.
· Excellent organisational skills.
· Strong communication and negotiation skills.
· Strong sense of responsibility and accountability.
· Awareness of own training and support needs.
Desirable criteria
· Educated to degree level or equivalent in adult social care or leadership and management.
Before starting this position, you’ll need to undergo a criminal record check by the Disclosure and Barring Service. You must be entitled to work in the UK.
Our mission to solve homelessness in east London, one person at a time!
The client requests no contact from agencies or media sales.
The Royal Commonwealth Society is seeking a highly organised, proactive, and experienced events manager to lead the planning and execution of its diverse portfolio of high-profile and fundraising events. The postholder will manage the full lifecycle of events - from concept through delivery - ensuring every event reflects the Society’s values and enhances its reputation and reach.
Flagship events include the Commonwealth Day Service at Westminster Abbey, an Award Ceremony for The Queen’s Commonwealth Essay Competition at Buckingham Palace, the High Commissioners’ Banquet at Mansion House, and other ceremonial, stakeholder, youth, and fundraising engagements.
Key responsibilities:
- Lead the end-to-end management of all RCS events, ensuring the successful delivery of high-profile, ceremonial, and fundraising events.
- Oversee event planning, including venue sourcing, contract negotiation, supplier coordination, protocol, security, AV, catering, and staffing.
- Manage the delivery of the Commonwealth Day Service at Westminster Abbey, ensuring coordination with the Royal Household, Westminster Abbey, the BBC, and government departments.
- Deliver a Commonwealth Concert as a key fundraising and engagement event, managing all artistic, production, and logistical elements.
- Organise the High Commissioners’ Banquet at Mansion House, coordinating with the City of London Corporation, the Commonwealth Enterprise and Investment Council, diplomatic missions, and keynote speakers.
- Support other public-facing events, including those connected to The Queen’s Commonwealth Essay Competition, and the Commonwealth Clean Oceans Plastics Campaign.
- Prepare and manage budgets, ensuring events are delivered on time and within financial parameters.
- Oversee guest and stakeholder management, including invitations, RSVP tracking, VIP handling, seating plans, and pre-event briefings.
- Prepare comprehensive briefing materials for events, including biographies, guest lists, and running orders, ensuring accuracy and alignment with protocol requirements.
- Draft and coordinate speaking notes for key participants and speakers, tailored to the event’s purpose, audience, and messaging objectives.
- Maintain and update key documentation, including event timelines, run sheets, contact lists, and risk assessments.
- Support post-event evaluation, producing summary reports and identifying lessons learned.
- Assist in fundraising endeavours such as grant writing and donor stewardship.
- Other duties as and when required.
Join Clore Social Leadership as a pivotal member of our team dedicated to advancing justice, equity, diversity and inclusion.
Introduction
Clore Social Leadership is one of the UK’s most respected leadership development providers for social purpose and non-profit leaders. Through skills and development programmes, we support and invest in social leaders, enabling them to build the capabilities, confidence and resilience to transform their organisations, communities and the world around them.
Since 2010, we have supported over 5,000 individuals from nearly 3,800 social purpose organisations. Through our transformative skills and development programmes, we empower individuals from local grassroots initiatives to global organisations to become agents of change. In partnership, we have developed leadership programmes for people with lived and/or learned experience of racial inequalities, youth services, immigration systems, criminal justice systems, social immobility, homelessness, gender inequalities, health inequalities and climate change.
We aim to create a more equitable and inclusive society where individuals from all backgrounds have equal opportunities to lead, participate, and contribute to positive social change. The year ahead is particularly exciting as we aim to revive our strategic direction, deepen our partnerships, and build new opportunities for learning, collaboration and long-term impact.
Clore Social Leadership is partnering with Prospectus, a specialist recruitment consultancy, to recruit for this vacancy. As a specialist Recruitment Practice Prospectus are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. Prospectus invest in your journey as a candidate and are committed to supporting you in your application.
The Role
We are seeking an experienced and proactive Head of Finance & Operations to take ownership of all internal operations that ensure the organisation’s effectiveness, accountability, compliance, and resilience. This is a people- and process-focused role for someone who thrives on structure and order while keeping equity, diversity, inclusion and accessibility at the heart of how things are done.
You will be a champion of systems, a confident financial lead, and a culture-first manager who ensures our internal structures serve our people, values and mission. You will not need to implement everything yourself, but will ensure our operational environment is fit for purpose, collaborative, inclusive and ready for scale.
Key Responsibilities
Financial Management
- Lead the financial function with strategic oversight, supported by an external accountant.
- Manage the annual audit process, acting as the lead contact for external auditors and ensuring timely preparation, accuracy, and compliance.
- Provide high-quality financial modelling, forecasts, and budget support to the wider team.
- Produce timely reports and strategic recommendations to the CEO and Board.
- Support SLT with business modelling and income planning.
- Ensure financial processes are understood and used across the team.
- Oversee payroll, bookkeeping and liaison with accountants and auditors.
People and Culture
- Lead internal culture work, embedding equity, inclusion and belonging at every level.
- Ensure team meetings, benefits, training and internal communications are coordinated and supportive.
- Work with HR legal advisors to ensure best practice policies and processes.
- Oversee recruitment, onboarding and staff support in line with our values and commitments.
Governance and Compliance
- Act as the main contact for the Board and subcommittees, particularly Audit & Risk.
- Ensure compliance with Charity Commission, Companies House, GDPR and relevant legislation.
- Maintain governance documents and ensure timely updates and implementation.
- Embed an organisational approach to risk that is equitable, accessible and transparent.
- Act as the organisation’s Data Controller, ensuring appropriate policies and practices are in place to prioritise data safety and security. Work with external legal and data protection advisors to stay compliant with legislation and best practice.
Operations and Systems
- Be the internal champion of systems and processes, ensuring they are streamlined, understood and appropriately used by the team.
- Work with external experts and advisors to implement or refine systems as required.
- Oversee IT, digital infrastructure and tools for hybrid/remote working.
- Ensure all internal processes are designed with EDI and accessibility in mind.
- Lead continuous improvements that balance rigour with inclusion.
External Relationships
- Manage key suppliers and advisors (accountants, HR, IT, legal, payroll) to ensure value, clarity and accountability.
- Ensure external services align with our internal culture and mission.
Person Specification
This is an ideal role for someone who loves enabling people to do their best work by ensuring robust, fair, and future-ready structures are in place.
Essential
- Significant experience in operational and financial management.
- A recognised accounting qualification (ACCA, ACA, CIMA or similar) or significant financial experience.
- Strong experience leading on budgets, forecasts and financial strategy.
- Experience supporting teams with business and financial modelling.
- Proven ability to improve processes and internal systems.
- Experience or interest relating to overseeing governance, risk and compliance.
- Strong project management and communication skills.
- A commitment to equity, diversity, inclusion and accessibility.
- Experience managing or overseeing cross-cutting functions (HR, IT, legal, finance).
- Ability to balance process with people – designing systems that support humans.
Desirable
- Experience in the charity, non-profit or social enterprise sector.
- Experience of hybrid or remote working.
- Knowledge of tools like Quickbooks, Salesforce, Asana.
- Experience working with trustees or boards.
- Experience supporting business development or commercial activities.
You’ll be a great fit if you are:
- Structured and proactive: you bring clarity and direction.
- EDI-driven: you care about making processes inclusive.
- Collaborative and communicative: you enjoy enabling others.
- Strategic and hands-on: you can see the big picture and execute the detail.
- Committed to collective success and social impact.
Hours and place of work
- This is a full-time role to be fulfilled over a 35-hour week, ideally within the working hours of Mon-Fri, 9:30am–5:30pm, with flexibility as required.
- This is a hybrid role with one day a week in our shared office space in London (Better Space, 127 Farringdon Road, London EC1R 3DA), the travel costs of which must be covered by the individual. We are open to discussing this arrangement further to accommodate individual needs and preferences.
- Further UK travel will be required on occasion, the costs of which would be covered by Clore Social Leadership.
Terms, pay and benefits
- This is a permanent contract.
- Salary for this role will be ca. £55,000 p/a depending on experience.
- The post holder is entitled to 25 days of annual leave, in addition to UK statutory holidays.
- The office is closed for one week during the winter festive period (25-31 December), providing an additional three days of annual leave in addition to the above allocation.
- You have the option to join our contributory pension scheme. The employer's contribution is 3% with a minimum employee contribution of 5%.
Application process
We are committed to fostering an inclusive environment. We value and respect every individual, regardless of their race, gender, age, sexual orientation, disability or background, and actively seek to eliminate bias, promote equality and provide equal opportunities for all to showcase their talents and be evaluated solely on their qualifications, skills and potential. If you are passionate about making a profound impact and thrive in a dynamic, values-driven environment, we encourage you to submit an application.
To apply please follow the application link through to the Prospectus website. You will be asked to send:
- Your CV (two pages max.), including relevant work experience.
- A two-page supporting statement, which addresses your suitability for and interest in the role.
If you have any questions prior to application or would like further information, please contact Steve Fraser at Prospectus (email available via the Prospectus website). Prospectus and Clore Social Leadership are committed to a policy of equality and diversity. We are committed to offering reasonable adjustments throughout the recruitment process and beyond. Please do not hesitate to discuss this with us.
Key dates (flexibility can be offered)
- Applications close: Sunday 31 August
- First round interviews (online): Tuesday 9 / Wednesday 10 September
- Final interviews (in person): Monday 15 / Tuesday 16 September
Travel expenses for in-person interviews will be reimbursed on submission of valid receipts.
Registered charity number: 1136727
The client requests no contact from agencies or media sales.
Make a difference where it matters most.
Are you a highly organised and proactive administrator with a passion for supporting volunteers and making a real impact?
Samaritans is looking for a motivated and highly organised Prison Support Administrator to support our life saving work in prisons. You’ll play a vital part in delivering the Listener scheme - a unique peer support programme that helps prevent suicide and provides emotional support to people in prisons.
Contract terms:
- Fixed Term Contract (until 31 March 2026) - with possibility of extension when multi-year funding received
- £25,000 - £30,000 (FTE) per annum with Benefits
- Full time hours are 35 hours per week, but we are passionate about flexible working, talk to us about your preferences.
- Hybrid: Linked to our Ewell (Surrey) office with home and office working.
- In-person working: Meeting in person and working collaboratively are things we value. We work in person around 2 days or more per month
What you’ll do:
In this role, you’ll provide essential administrative and operational support to our dedicated prison support volunteers, internal teams, and wider stakeholders across the prison estate. From triaging mailbox queries and coordinating meetings to helping onboard new volunteers and manage project documentation, your attention to detail and proactive approach will help us run an effective and impactful service.
Every hour. Every day. Every life – Samaritans is here for anyone struggling to cope. Our work in prisons is a crucial part of that mission. You’ll be joining a passionate, supportive team where your contribution directly impacts some of the most vulnerable people in our society.
What you’ll bring:
- Proven experience in providing admin support within a busy team.
- Excellent communication and relationship-building skills.
- Strong IT skills and confidence managing databases.
- A keen ability to manage competing deadlines and priorities.
- An understanding of the prison environment or experience working with volunteers is desirable but not essential.
Why Samaritans?
At Samaritans, you’ll be part of a people-first organisation deeply committed to inclusion, compassion and learning. You’ll contribute to a team where your voice matters, your expertise makes a difference, and your work helps save lives.
We welcome applications from individuals with lived experience and encourage those from underrepresented communities to apply. We are committed to creating an environment where all our people feel seen, heard and supported.
You’ll join a values-led organisation with a powerful mission and a collaborative culture. We offer flexible hybrid working, excellent benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland.
For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure available here. You can also visit our careers website to access this.
We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans.
Apply now
To apply, please complete the application questions and submit your CV with a brief supporting statement. We kindly ask that you don’t rely on AI tools for your application answers, or to generate interview answers. We want to see your own unique ideas and writing skills. We want your application to stand out from the rest and showcase your own strengths.
Applications close: 9am on Monday 1 September
Interviews: W/c 8th September
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Young Carers Sessional Worker
Do you enjoy working with young people? Are you interested in supporting Young Carers by delivering engaging activities that promote wellbeing, reduce isolation and give them a break from their caring responsibilities?
Then this job is for you!
Job Title: Young Carers Sessional Worker
Location: London, Wandsworth – Wandsworth Carers’ Centre (office-based and community/outreach)
Contract Type: Sessional / Zero Hours Contract
Salary: £15 per hour
DBS Check: Enhanced required
We are seeking a flexible, reliable, and enthusiastic Sessional Worker to support the delivery of services for Young Carers aged 5–16. The role involves two key parts. The first is helping to deliver engaging, age-appropriate activities that promote wellbeing, reduce isolation, and give Young Carers a break from their responsibilities. The second is supporting with outreach to local schools, colleges, community settings and professionals to identify and engage Young Carers.
About The Role:
You will work across two key age groups, 5–11 and 12–16, delivering and supervising activities, supporting events and trips, and providing behavioural management where needed. You will deliver awareness training sessions, run stalls and aim to identify and engage Young Carers in the community. You will also help ensure young Carers feel heard, included, and supported as they navigate the challenges of their caring roles. This is a sessional role, therefore hours are not guaranteed but will be offered based on project need.
Key Requirements Include:
-
Experience working with children, young people, or vulnerable groups
-
Ability to communicate sensitively and effectively with young people and their families
-
Reliable, punctual, and flexible
-
A strong understanding of professional boundaries and confidentiality
-
Willingness to work evenings and weekends
-
Commitment to equality, diversity and inclusive practice
About Wandsworth Carers’ Centre:
We are a busy, ambitious charity operating at the heart of the Wandsworth community since 1995, helping thousands of people across the borough in unpaid Caring roles. We give information and advice, organise respite, offer complementary therapies, deliver training, provide peer support, arrange fun events and much more. In short, we are the Carer's friend and advocate, often helping Carers through difficult times.
Wandsworth Carers’ Centre is an inclusive employer. We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do.
Benefits of working for Wandsworth Carers’ Centre:
Friendly team and working environment, contributory company pension, ongoing training and development opportunities and an employee assistance program.
Closing date: 1st September 2025
Please note we will be interviewing candidates as suitable applications come in and therefore reserve the right to close this vacancy before the stated closing date. We encourage applications as soon as possible.
Please submit a cover letter detailing why you would like to work at Wandsworth Carers' Centre and what makes you suitable for the role.
The Role
This is an exciting opportunity for a proactive and organised Project Coordinator to support the successful planning, coordination, and delivery of Magic Me’s impactful intergenerational arts projects. This role is perfect for someone passionate about community engagement, eager to gain hands-on experience, and build a foundation for a future career in the arts and/or project management. You will be instrumental in ensuring the smooth logistical and administrative operation of our projects, contributing to high-quality delivery. At Magic Me, we believe in the power of diverse talent to drive innovation and create a powerful organisational culture. We actively encourage applications from individuals of all backgrounds, including those from minoritised communities and disabled candidates, as we strive to build a team that reflects the rich tapestry of the communities we serve. We welcome applications from everyone and are particularly interested in hearing from candidates who identify as men, those from the Bengali community and disabled and D/deaf candidates - all of whom are currently underrepresented on our team. For this role, we are also especially keen to hear from local candidates with knowledge of Tower Hamlets and surrounding boroughs.
Location: Bethnal Green, E2, East London
Salary: £26,000 - £30,000 per annum, pro rata
Contract Duration: Permanent
Working Hours: 3 days per week (21 hours)
Reporting to: Project Manager
About You
You are an organised and communicative individual, eager to support our programme team with project delivery. You thrive in a collaborative environment and are comfortable engaging with people of all ages. With a keen eye for details and a proactive approach, you are ready to assist in everything from scheduling and booking spaces to managing project materials and supporting participant recruitment. You are adaptable, able to work both independently and as part of a team, and committed to Magic Me’s mission of enriching lives through intergenerational arts. Your community and cultural awareness, and sensitive approach will ensure inclusivity across all activities.
About Magic Me
At Magic Me, we envision a world without ageism, where everyone can express their creativity and reach their full potential. Our mission is to inspire change – for individuals, communities, and systems – through impactful art, fostering connections between generations. For over three decades, we've pioneered intergenerational arts practices, creating innovative projects in the vibrant borough of Tower Hamlets and leading the way in creative care home work across London and Essex. Our work transcends social boundaries, addresses isolation, and builds valuable community connections.
Key Responsibilities
As Project Coordinator, you will be responsible for:
- Project and administrative support:
- Assisting the Project Manager with coordinating project logistics, including scheduling, booking spaces, and organising refreshments.
- Updating project budgets and submitting invoices to the Bookkeeper.
- Supporting the Project Manager in planning and delivering performances, exhibitions, and events.
- Managing the materials inventory and sourcing environmentally friendly resources for workshops.
- Project promotion and participant engagement:
- Helping to manage communication with participants and partners.
- Assisting with volunteer coordination.
- Supporting participant recruitment efforts for projects.
- Helping to raise Magic Me’s profile by sharing images and stories for social media content.
- Monitoring, evaluation and reporting:
- Assisting the Project Manager with data collection for project feedback and ensuring continuous learning.
- Supporting the programme and development teams with preparing reports for funders and internal use.
- Assisting with reporting by keeping accurate records of participant engagement and feedback.
- Administration and team collaboration:
- Undertaking general administration tasks related to project activities.
- Supporting the wider Magic Me team through the management of Petty Cash (training for Xero will be provided).
- Participating in training and development opportunities to deepen knowledge and prepare for a future career pathway within Magic Me.
See our person specification within the job pack for further details.
Our Offer & Benefits
- Salary: £26,000 - £30,000 per annum, pro rata.
- Holiday: 25 days and bank holidays (pro-rata) + days between Christmas & New Year. Additionally, we are trialling an additional week of leave during August 2024 and 2025, which may be offered in 2026 if successful.
- Other benefits: 3% pension contribution, flexible working negotiable, hybrid working negotiable, weekly 1:1 wellbeing meetings. We prioritise staff development and you will receive regular support and mentorship from your line manager, dedicated to helping you develop your skills and grow.
Why Join Magic Me Now?
This is an exciting moment to join Magic Me! We are embarking on our next stage of evolution with our current CEO departing at the end of 2025 and two of our current leadership team stepping into joint CEO roles. As Project Coordinator, you will play a vital role in supporting our programme delivery and ensuring the smooth running of our projects during this exciting period. You’ll be supporting a diverse and impactful programme, having the chance to work on the next iteration of our exciting community intergenerational project, Creative Mix. Previous Project Coordinators have supported the filming of our award-winning Her Story, Our Inspiration project and the delivery of the recent Recipe for Belonging exhibition. You will also contribute to our pioneering initiative, Spark, that trains care home staff in leading sensory-based arts activities to support resident's creative expression. Your work will directly contribute to building valuable community connections and combating social isolation. This is a fantastic chance to contribute significantly to our mission under a new leadership team and acquire skills in project delivery through access to training and on-the-job development opportunities. We offer a dynamic and supportive environment which will help you prepare for a future career pathway within Magic Me and the wider creative arts community.
How to Apply
If you're passionate about our mission and ready to take on this exciting role, we'd love to hear from you! For an informal chat about the position, feel free to reach out to us.
If you require an alternative job pack or application format or support to apply (e.g., due to disability, limited internet access, or language barrier), please contact us by August 20th to discuss how we can assist you.
Application Process:
- Applications are open until 9am on September 3rd.
- Potential Project Coordinators will be shortlisted for interviews which will take place on
- Thursday, September 11th at our offices on Pott Street in Bethnal Green.
- We will ask you to complete a short task and then interview with members of the Programme Team.
- We hope to let candidates know the outcome of the interview process soon after interviews.
- The planned start date for this role is currently Monday, September 22nd (or as close as possible).
The client requests no contact from agencies or media sales.
Job title: CRM and Programme Administrator
Contract: Permanent
Hours: Full-time (37.5 hours per week), or part-time (28 hours per week) dependent on location and experience
Salary: £27,500 – £30,000 per annum (or pro rata equivalent)
Location: Hybrid position, working remotely from home (3-4 days per week) and at our London office near Victoria (1-2 days per week). Flexibility available for part-time applicants with significant CRM experience.
About the Adopt a School Trust
Founded in 1990, the Royal Academy of Culinary Arts’ Adopt a School Trust is a national charity delivering food education in schools. The Adopt a School team, members of The Royal Academy of Culinary Arts, and those in the hospitality industry trained by us, work with schools with the aim of passing on their passion and expertise. Our vision is that every child learns about food in a holistic sense and has the confidence to eat well, be healthy and happy. Our programme helps children to develop healthy eating habits and encourages an enthusiasm and interest in food and cooking, as well as giving an insight into the hospitality industry.
About the role
In August 2025 we completed the initial phase of implementing the charity’s first CRM system, Beacon. It marks the beginning of an exciting phase of development for the charity that will continue through to the end of 2028 and include other projects to significantly modernise and improve our operations.
A further period of Beacon implementation will follow throughout the 2025-26 academic year. The CRM and Programme Administrator is a new role, created primarily to fill a pressing need for extra admin and office support. However, there is potential for the role to grow alongside the charity’s ongoing digital transformation.
Our CRM system is heavily customised to meet the unique requirements of the Adopt a School programme. Due to the often-complex nature of facilitating relationships between busy schools and hospitality professionals, our system is only lightly automated at present, but this may change in future.
The successful applicant will join a small and friendly team, working closely with our CRM, Learning and Engagement Manager to coordinate the day-to-day delivery of the Adopt a School programme. Other colleagues and key collaborators include:
- our team of Regional Chefs
- the chefs and hospitality professionals who volunteer their time and expertise to deliver sessions in schools
- the schools who participate in our programme
- our fundraisers, supporters, partners and suppliers
- the Royal Academy of Culinary Arts team, with whom we share our London office.
JOB DESCRIPTION
Main duties
To coordinate the Adopt a School programme for active schools, chefs and volunteers. Responsibilities to include:
- Monitoring a shared Outlook inbox, responding to enquiries about the programme and liaising with schools, chefs and volunteers to coordinate sessions.
- Setting up school subscriptions and sessions in the CRM as they’re confirmed.
- Using third party tools (such as Google Forms and SurveyMonkey) to collect registration forms, onboarding information, safeguarding data and evaluation surveys.
- Sharing allergy information and photo permissions with chefs and volunteers.
- Ordering hats, aprons and other classroom resources to be delivered to schools, chefs and volunteers.
- Preparing bookkeeping information for schools that need to be invoiced.
- Processing applications and expressions of interest from new schools and volunteers.
- Maintaining a waiting list of prospective schools and volunteers.
- Responding to routine and ad hoc requests for data, programme insights and reports.
- Maintaining CRM system integrity by performing data cleansing, troubleshooting and bug fixing tasks as required.
- Assisting in continuously reviewing the CRM system, offering ideas to maximise its capabilities and further enhance our systems and processes.
Additional duties
To regularly research and roll out solutions to common operational challenges, in particular ones that relate to data, tools and technology. Examples may include:
- Options for exporting CRM data to third party map and calendar apps.
- Methods for setting up an efficient and scalable assets library.
- Best use of AI tools and technology for supporting our work.
Ad hoc duties:
- Occasional support and attendance at in-person events including volunteer training sessions, industry expos and fundraising dinners.
- Any other duties that may reasonably be required in line with your main responsibilities and the work of the Adopt a School Trust.
PERSON SPECIFICATION
Essential Requirements
- Strong administrative and organisational abilities with impeccable attention to detail.
- A creative and collaborative approach to identifying and solving problems.
- Excellent time management and prioritisation skills, with the ability to manage multiple projects.
- Excellent written and verbal communication skills.
- Strong interpersonal skills, with the ability to communicate effectively at all levels.
Desirable Attributes
- Experience of working in the education or charity sector.
- Experience of working with a CRM in a similar administrative role.
Attitudes
- Proactive and flexible self-starter with a strong desire to learn.
- Enterprising and tech-savvy, with a genuine interest in how technology shapes our lives and work.
- Ability to work independently as well as part of a small team.
- Ability to work flexible hours, including occasional attendance at in-person events.
- Willingness to undergo a DBS check and to occasionally visit local schools to observe the Adopt a School programme in action.
HOW TO APPLY
Please submit your CV with a cover letter detailing your reasons for applying for this specific role.
In your application, please state whether you’re interested in a full-time position (37.5 hours) or a part-time opportunity (28 hours). Please also give an indication of your notice period.
Applications close: Sunday 14th September 2025
Shortlisting: w/c Monday 15th September 2025
Interviews: w/c Monday 29th September 2025
Applicants will only be shortlisted for interview once the deadline for applications has passed.
The above job description is intended as an outline indicator of general areas of activity and can be amended in conjunction with the post holder in the light of changing organisational needs.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Fundraising Officer – North of England
Job description
A fantastic permanent opportunity has arisen for a part-time Fundraising Officer to join our dynamic, friendly and supportive fundraising team. This is a home-based role and will suit an individual living in the North of England. You will be reporting to the Corporate & Regional Fundraising Manager and working in a very varied and exciting working environment.
The perfect candidate will enjoy forging positive and robust relationships with supporters including corporate partners, small businesses, philanthropic groups as well as supporting community fundraisers across the North of England, to raise vital income for our Association.
You will use your creative and professional skillset to provide high-quality account management, stewardship, and growth across all managed income streams. No two days are the same and we are looking for someone who can be flexible in their approach and able to multitask effectively.
Blesma is a unique membership Association as well as a charity. Our Members (limbless veterans) are at the heart of all our work – therefore, the impact of our fundraising is clearly visible in the experiences of our inspirational injured veterans.
We would love to hear from talented individuals who want to help us raise the funds that we need to support limbless veterans. If you would like to apply for this exciting role, please read the attached Job Description and apply with your C.V. and a Covering Letter detailing why you’d be an ideal candidate for the role and how your experience and skills match those detailed in the Person Specification.
If you are uncertain about your suitability for this role, we encourage you to apply and allow us to assess your fit.
Please note that we may close this advertisement early if we receive a high volume of applications.
We look forward to hearing from you.
The client requests no contact from agencies or media sales.
Position: Senior Officer – Direct Marketing
Contract type: Fixed-term contract until October 2026
Salary: £ 36,403 – 40,448 per annum (FTE)
Hours: Full time (35 hours) or Part time
Reports to: Head of Offline
Location: Mark Square, London EC2A 4EG (hybrid working)
Key relationships: Offline and Digital team colleagues; Finance Director and Finance team; Data team; International Individual Giving colleagues, External agencies and suppliers; Supporters.
JOB PURPOSE
UK for UNHCR, the UN Refugee Agency's national charity partner, is looking for an ambitious, proactive, team player who can join us as a Senior Officer, Direct Marketing, within the Individual Giving Team.
In this exciting role, you will be responsible for some of our key donor development activities across direct mail, telemarketing, and digital channels. You will be a confident communicator and experienced project manager.
You will be joining a small but high performing team with big ambitions, and you will be playing a vital role in raising funds for UNCHR. If you think you have the relevant skills and crucially, the passion to support the refugee cause, please apply, we’d love to hear from you.
WHO WE ARE AND WHAT WE DO
United Kingdom for UNHCR is the United Nations Refugee Agency’s national charity partner for the United Kingdom. We generate public awareness of the plight of refugees and raise funds to help protect them through UNHCR’s humanitarian operations across the world.
Our supporters include UK private individuals, communities, corporate partners, trusts and foundations. The funds we raise help UNHCR deliver emergency relief such as shelter, medical care and basic supplies to people fleeing conflict and persecution, as well as healthcare, education and livelihoods opportunities for those who remain displaced over the long term.
Nobody chooses to be a refugee, but we can all play a part in their protection, and we want those who work with us to share our values and passion for the cause.
DIVERSITY, EQUITY, INCLUSION AND BELONGING
We strongly value diversity and recognise that it is critical to our success and the cause that we serve. We are committed to providing an inclusive environment for all who work with us and strongly welcome applications from diverse backgrounds, particularly those with lived experience of being a refugee, asylum seeker, internally displaced person, or a stateless person.
UK for UNHCR is proud to have Diversity & Inclusion Working Group. The Diversity & Inclusion Working Group is a group of colleagues focusing on tasks that drive action in the implementation of our D&I Approach. The group also works to create safe spaces that brings colleagues together for events, discussions and learning experiences that celebrate and support diversity and tackle barriers to inclusion.
We are also open to flexibility in many ways, including an element of working from home and flexible hours. Please don’t be afraid to speak to us about this at the interview stage, so we can explore what’s possible.
ROLE RESPONSIBILITIES
- Lead on the launch of a new RG proposition and ensure that the onboarding and onward journey is fit for purpose.
- Look for opportunities to thank our donors and communicate impact at key moments.
- Work with key stakeholders to ensure we grow our Regular Giving file, through acquisition as well as retention.
- Manage a variety of individual giving fundraising campaigns, from agency briefing, through to launch, meeting six figure campaign targets.
- Work with digital fundraising colleagues to create integrated, multichannel campaigns and an effective, donor-first giving journey.
- Remain flexible and rapidly respond to emergency situations.
- Work with the Data team to identify the best approach to data and segmentation for each project.
- Manage production processes, developing supplier briefs and managing approval stages and end of campaign reviews.
- Manage donor research and mystery shopping as required, using insights to inform creative decisions.
- Manage campaign fulfilment. Monitor responses to identify issues and opportunities.
- From time-to-time support with Donor Care activities if required.
- Ensure cost effective fundraising, manage individual campaign budgets and identify opportunities to improve ROIs.
- Stay up to date with issues affecting displaced & refugee communities, campaigns from international teams and reports from the field. Scope new fundraising themes.
- Share creative and insights with UK colleagues, global markets and HQ, participating in training seminars, workshops and international skill shares where applicable.
The above list is not exhaustive, and the post holder may be required to perform duties that are not detailed above.
PERSONAL ATTRIBUTES AND EXPERIENCE
Essential Experience
- Experience of working in a fundraising environment.
- Experience of scoping, briefing in, managing, and delivering fundraising campaigns.
- Experience of managing a Telemarketing programme.
- Experience of managing Direct Mail and email fundraising communications.
- Experience of working with suppliers, including budget management, campaign planning and briefing.
- Experience of data file development (in collaboration with Data teams)
Essential Skills/Knowledge
- Able to act proactively and identify new fundraising opportunities.
- Able to juggle and prioritise multiple tasks, meeting programme deadlines.
- Attention to detail and proof-reading skills, and an ability to give coherent and constructive feedback on creative and copy.
- Sound knowledge of key retention and donor development activities.
- Up-to-date knowledge of direct marketing best practice, trends and compliance.
- Numerate, with an ability to analyse results and identify trends.
- Strong presentation, communication (written and verbal) and interpersonal skills.
- Excellent stakeholder and relationship management.
- Proficient in Microsoft Word, Excel, PowerPoint.
Desirable Skills/Experience
- Experience in delivering fundraising activities in response to emergencies.
- Experience in delivering Regular Giving proposition and/or onboarding journeys.
- Up-to-date knowledge of direct marketing best practice, trends and compliance.
WHY JOIN UNITED KINGDOM FOR UNHCR?
You will be part of a high performing agile team of talented people, all committed to build solidarity and raise funds for refugees and displaced people worldwide. You will be working in a flexible, supportive, and inclusive environment, where your work will be recognised and appraised.
What else?
Wellbeing
- 28 days’ leave per annum plus bank holidays (or pro-rata equivalent).
- Employee Assistance programme providing 24/7 access to online GP, mental health support and virtual wellbeing.
- Access to 100s of perks with discounts on everyday purchases.
- Office wellness perks.
- Discount on gym memberships.
- Hybrid and Flexible Working.
- Staff socials.
Financial
- Pension scheme with an employer contribution of 8%.
- Non-contributory group life assurance scheme
- Non-contributory Income protection scheme.
- One-off contribution towards homeworking set up.
- Enhanced maternity, paternity, shared parental, and adoption pay.
- Enhanced sick pay scheme.
Development
- Comprehensive training and continuing development opportunities.
- Individual training budget.
HOW TO APPLY
If you have the relevant skills and the passion to use them to support refugees, please apply by completing our application form which is available in the documents section.
Closing date: 2 September 2025
Interviews date: Week commencing 15 September 2025
If you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation, please contact UK for UNHCR through our Careers website . We will make every effort to respond to your request for assistance as soon as possible.
United Kingdom for the UN Refugee Agency (UNHCR) is registered with the Charity Commission (England & Wales), charity no. 1183415. It is the UK national partner of the United Nations High Commissioner for Refugees (UNHCR), the UN Refugee Agency.
We stand with refugees – will you join us?


About the role
As Data Lead, you will facilitate the collection, management, integrity, security and reporting of our programme delivery, quality assurance and evaluation data, supporting the work of the Data and Insights Manager and Head of Impact and Quality. In this role, you will primarily work with our CRM system, Salesforce, alongside other data systems such as Microsoft Excel, PowerBI and FormAssembly.
Deadline: Sunday, 7th September 2025
Interviews: w/c 15th September 2025
Start date: Monday 20th October 2025
Place of work: Flexible/hybrid. The candidate can be based anywhere in England. Our London office address is: 8-10, Fivefields, Grosvenor Gardens, London SW1W 0DH
Main responsibilities
- Lead on data capture of key data points from partner schools, ensuring high quality throughout, efficient processes, and complete data. For example, collection of pupil data, SATs and GCSE results.
- Be responsible for promoting high standards of data integrity across the organisation. This includes supporting staff to develop in their use of data, undertaking regular data integrity activities, and developing solutions to improve data integrity issues at the source.
- Work with the Data and Insights Manager on the administration, maintenance and development of our Salesforce CRM system.
- Support the design, delivery and maintenance of a range of custom reports (in Salesforce or other software), to facilitate external stakeholder reporting and a range of internal project work across departments.
- With the Data and Insights Manager, act as expert in data governance and data protection processes at Action Tutoring, promoting data security and GDPR compliance across the organisation.
- Any other ad hoc responsibilities as deemed relevant by the CEO.
Person specification
We are looking for someone who has:
- Two or more years experience with Salesforce administration, including custom objects.
- Experience administering online data capture software (ideally FormAssembly), including managing integrations with Salesforce.
- Experience working with complex datasets in Excel, including data cleaning in preparation for import/export or analysis.
- Experience generating reports for a range of stakeholders.
- The ability to design data collection processes and system changes that are scalable, impactful, and promote high standards of data integrity.
- Project management experience, including creating project plans, gathering requirements, analysing risks, and managing stakeholders.
- Strong communication and collaboration skills; proactive in communicating updates and change to stakeholders at all levels.
- Confidence adapting communication style and approach to develop data skills in others, including those without a technical background.
- A creative and inquisitive attitude about how technology and automation can improve efficiencies across the organisation.
- A good understanding of GDPR compliance and processes.
- A commitment to equality, diversity and inclusion.
- A commitment to the mission and values of Action Tutoring.
- A commitment to promoting and safeguarding the welfare of children.
You may be more successful in the role if you also have:
- PowerBI, Tableau, other data visualisation software experience.
- Experience working with government education datasets.
- Experience designing and implementing monitoring, evaluation and learning frameworks.
- Salesforce Administrator Certification (or on track to complete).
- Experience working in the charity or NGO sector.
Award-winning national education charity working towards a world in which no child’s life chances are limited by their socio-economic background.

The client requests no contact from agencies or media sales.
Salary: up to £29,000 per annum pro rata
Location: Home working with some travel across the UK
Part time (2 days per week/14 hours per week)
Two-year fixed term contract
Closing date for applications: 14th September 2025
First interview: 22nd September 2025 (afternoon) or 23rd September 2025 (morning)
Second interview: 3rd October 2025
About Us
The Wildlife Trusts are a grassroots movement of people from a wide range of backgrounds and all walks of life, who believe that we need nature and nature needs us. We have more than 944,000 members, over 38,000 volunteers, 3,600 staff and 600 trustees. There are 46 individual Wildlife Trusts, each of which is a place-based independent charity with its own legal identity, formed by groups of people getting together and working with others to make a positive difference to wildlife and future generations, starting where they live and work.
Every Wildlife Trust is part of The Wildlife Trusts federation and a corporate member of the Royal Society of Wildlife Trusts, a registered charity in its own right founded in 1912 and one of the founding members of IUCN – the International Union for the Conservation of Nature. Taken together this federation of 47 charities is known as The Wildlife Trusts.
The next few years will be critical in determining what kind of world we all live in. We need to urgently reverse the loss of wildlife and put nature into recovery at scale if we are to prevent climate and ecological disaster. We recognise that this will require big, bold changes in the way The Wildlife Trusts work, not least in how we mobilise others and support them to organise within their own communities.
The Landscape Recovery team was set up as a response to the urgency of the inextricably linked nature and climate emergencies. The purpose of this team is to encourage and facilitate cross-Wildlife Trust action on landscape scale recovery, inject the rewilding approaches into the work of the Wildlife Trusts, coordinate land management activities where scale-economies are clear and to substantially increase funding for nature’s recovery across the Wildlife Trusts. The team is developing a range of programmes where RSWT acts as a ‘collective vehicle’ for groups of Trusts. For example, RSWT is leading a programme of peatland restoration through the Precious Peatlands project. Opportunities for such programmes are increasing – the UK is at a tipping point where either wildlife continues to decline or we finally grasp the opportunities of nature’s recovery.
About You
Working closely with colleagues at the Royal Society of Wildlife Trusts and with Local Wildlife Trusts, the Land Management Practice Officer will support The Wildlife Trusts Nature Reserves community of practice. This role will focus primarily, in the first instance, on supporting local Wildlife Trusts to reduce their pesticide use.
The post will help Trusts develop and share knowledge, skills and capacity in the realm of pesticide use reduction and, where possible, also across other aspects of land management. This work will support Goal 1 – Nature’s Recovery – of the Wildlife Trusts’ Strategy 2030.
You will be a highly organised, collaborative, and an experienced individual adept at managing customer focussed relationships. You will understand the needs of the Wildlife Trusts and the context in which they operate. You will be an excellent communicator – proficient at running meetings, organising information and putting together reports.
The Wildlife Trusts value passion, respect, trust, integrity, pragmatic activism and strength in diversity. Whilst we are passionate in promoting our aims, we are not judgmental and are inclusive. We particularly encourage applications from people who are underrepresented within our sector, including people from minority backgrounds and people with disabilities. We are committed to creating a movement that recognises and truly values individual differences and identities.
RSWT take our Safeguarding responsibilities extremely seriously. Please click here to read our commitment statement. The Royal Society of Wildlife Trusts is committed to safeguarding and promoting the welfare of children and adults at risk. For applicable roles, applicants must be willing to undergo checks with past employers and Disclosure and Barring Service checks at the eligible level.
As a Disability Confident employer, we are committed to offering an interview to anyone with a disability that meets all the essential criteria for the post. Please let us know if you require any adjustments to make our recruitment process more accessible. RSWT are committed to increasing the diversity of its staff through its Levelling the Field recruitment pledge and will put any ethnic minority applicants that meet all the essential criteria for the post through to the next stage of recruitment.
Please be aware we may not accept applications if we have reason to believe they have been wholly produced using generative AI tools.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job title: Housing Caseworker
Salary: SCP scale 35, £44,711 pro rata
Hours of work: 21 Hours per week
Duration of contract: 3 year
Accountable to: Operational Manager
The post-holder will offer specialist legal advice services and provide representation for residents of the London boroughs facing eviction and homelessness. They will ensure that services are delivered to the highest standard, quality assured, delivered in accordance with funder requirements, and under Legal Aid funding for clients who are eligible for Legal Aid. The post-holder will work in partnership with advice agencies, IKWRO and provide outreach services where required.
IKWRO - Women’s Rights Organisation is a registered charity (number 1151507) which supports Middle Eastern women and girls living in the UK who are facing “honour” based violence, forced marriage, domestic violence or female genital mutilation.
As well as providing support to individual women and girls, we run training for professionals and campaigns for better laws and policies to protect women’s rights. We are recruiting a housing case worker/solicitor, who is able to model skills in safely engaging women based on mutual collaboration, trust and empowerment.
Above post is open to women only and are exempt under the Sex Discrimination Act 7(2) (d) and (e) and the Race Relations Act 5(2) (d) 1976. No agencies please.
Closing date: 31/08/2025
Interview: Week commencing of 01/09/2025
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
We want a world where no one dies from hunger. Life-threatening hunger is predictable, preventable and treatable. Join Action Against Hunger and together we will stop it in its tracks.
Action Against Hunger is an optimistic, inspiring place to work. We want passionate and dedicated people to help build a better world. We’re a creative team made up of people with a wide range of talents, styles and expertise. But we are united in our relentless dedication to end world hunger. No challenge is too big. With you we can do it. Join us.
We are looking for a Senior Programmes Support (Maternity Cover) to join a talented team, passionate about working towards Action Against Hunger’s vision of a world free from hunger.
This is a key role that works across the Advocacy and Nutrition Departments. You’ll be providing financial, administrative and coordination support to the Programme Funding Team and Nutrition Department. You’ll support business development, identify funding opportunities, track our finances, monitor grant/contracts, and spot areas for improvement in all we do – with the independence to make those changes.You’ll also engage with other teams within Action Against Hunger UK (e.g. finance), Action Against Hunger’s International teams (country level, HQs) as well as other humanitarian organisations and agencies (e.g. UNICEF, WHO) as relevant.
We would love to hear from you if you’re interested in joining us. For more detailed information on the role – and to see whether you have the necessary experience - please download the attached pdf Job description.
Closing Date: 25-Aug-2025 23:30 Interview Date: 1st September 2025.
Please read the following carefully before making your application: then all you need to do is send your CV and write a supporting statement explaining why you want the job and how your skills and experience make you the right person for the role and where you saw this vacancy.
- As a UK based position, candidates must have the right to work in the UK
- We welcome applications from all sections of the community and we encourage as broad a range of candidates as possible. If you need any additional support to help you through this process, please let us know (contact details in the job pack)
- Due to the high volume of applications we receive, we will only contact shortlisted candidates, within two weeks of the closing date Unfortunately, we cannot provide individual feedback
- If you experience any technical difficulties in submitting your application, please contact the charityjob helpdesk
The client requests no contact from agencies or media sales.
Healthwatch City of London are looking for an enthusiastic and experienced communications and engagement officer to ensure that the patient and service users voice is at the heart of Health and Social Care decision making. The successful candidate will drive engagement with the local community, creating visibility of our work to residents and partners. You will also be responsible for the management of our volunteer team and the exciting projects they undertake.
This part time role (4 days a week) is within a busy small team representing the residents, workers and students of the City of London. Healthwatch City of London are the independent champion for people who use health and social care services. We’re here to make sure that those running services, put people at the heart of care. Our sole purpose is to understand the needs, experiences and concerns of people who use health and social care services, and to speak out on their behalf. We also work to get services right for the future.
You’ll also be representing our organisation at network meetings across all the various Health and Social Care providers, charity partners and patient groups across North East London.
Role purpose
Working closely with the General Manager and Trustees you will develop and deliver the communications and engagement strategy for the organisation, making sure the patients voice is at the heart of everything we do. You will write monthly newsletters, daily social media posts, organise and manage engagement and information events and produce statutory publications. You will also deliver the volunteer strategy by recruiting and managing a wide-ranging volunteer team and identifying relevant projects which enhance and deliver on Healthwatch City of London objectives.
The client requests no contact from agencies or media sales.
ID: 1543 Assistant Director Services and Innovation
Service: Gloucestershire Hub (and surrounding areas) Central Region
Salary: Grade 5 Point 39 – 46: £47,264 - £54,728 FTE per annum (£28,358.40 - £32,836.80 per annum, pro rata)
- Additionally, £480 home-based allowance FTE per annum
Location: Home based with travel to various locations in Gloucestershire and surrounds (the post holder is also expected to regularly spend time at our delivery sites within Stroud and the Cotswold’s).
Hours: 3 days – part time (22.2 hours per week)
We offer flexible working arrangements - please see below for more details
Contract: Permanent Contract
Family Action & the Role’s Impact:
At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.
We see first-hand the power of family to shape lives, for better or worse, so we speak up for the
importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.
We are seeking a highly skilled and strategic leader to provide high-level leadership across Family Action’s services in Gloucestershire and surrounding areas, ensuring the safe, high-quality, and financially sustainable delivery of children, youth, and family services.
You will bring significant experience in managing services for children, young people, and families with complex needs. You will have a strong track record of leading and developing multidisciplinary teams, while driving continuous improvement and service excellence.
As a system leader and convenor, you will build and maintain strategic relationships across local authorities, health, and the voluntary and community sector. You will play a key role in driving Family Hub transformation, promoting innovation, and contributing to the ongoing growth and strategic development of Family Action’s work in the region.
Family Action are forward looking, ambitious and have a commitment to continuous improvement and development. We are a people-focused, can-do organisation that strives for excellence in all we do, and operates with mutual respect. If you share these values and have the necessary skills we want we look forward to hearing from you.
At Family Action we transform lives by providing practical, emotional and financial support to those who are experiencing poverty, disadvantage and social isolation. We have been building stronger families since 1869 and today we work with more than 60,000 families in over 150 community based services, as well as supporting thousands more through national programmes and grants.
Responsibilities:
Leadership, Performance and Strategic Delivery
· Lead strategic partnerships
· oversee service performance and safeguarding, and drive innovation across Family Hubs and related services.
Line Management
· Manage recruitment, development, and performance of staff, supporting a high-performing and learning-focused culture.
Financial Responsibility
· Oversee budgets, manage financial risks, and contribute to sustainable service development.
Internal/External Relationships
· Represent Family Action externally and build strong partnerships to support integrated service delivery.
Quality Assurance
· Ensure high-quality, safe, and compliant services through effective monitoring and continuous improvement.
Main Requirements (for details check the job description and person specification):
· Proven experience leading services for children, young people, and families with complex needs.
· Strong track record in stakeholder engagement and cross-sector partnership working.
· Ability to manage teams, budgets, and service performance to a high standard.
· Knowledge of safeguarding, regulatory frameworks, and quality assurance processes.
· Commitment to equity, diversity, and inclusion, with an understanding of structural disadvantage.
· Appointments are subject to Family Action receiving a satisfactory disclosure from the Disclosure and Barring Service – Enhanced
Benefits:
- an annual paid leave entitlement that commences at 25 working days, rising each April by one day, subject to a maximum of 30 working days plus bank holidays
- up to 6% matched-pension contributions
- flexible working arrangements and new starters have the right to make flexible working requests from day one of employment
- enhanced paid sick leave and paid family leave provisions
- eye care and winter flu jabs vouchers
- cycle to work scheme
- investing in your professional development with ongoing quality training and career development opportunities
We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.
To Apply:
· complete an application form on the Family Action portal
· Closing Date: Sunday 7th September 2025 at 23:59
Interviews - week commencing 15th September and 22nd September - dates to be confirmed.
For direct queries or if you would like to discuss any aspect of the selection process or flexible working requests, please email: Gabriel Hall (full email address in advert document)
Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.
We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role, and will reimburse your travel cost if you attend an interview.
For this vacancy, we are also applying positive action to improve the representation of people of colour in senior operational management roles at Family Action. As such, the guaranteed interview scheme is extended to applicants of colour who meet the minimum criteria.
*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.
Family Action is an award-winning national charity working from the heart of local communities across England and Wales.



