Contract manager jobs in woking, surrey
Are you passionate about making a real difference in the lives of those in need? Do you have the drive to engage with communities, raise awareness, and inspire others to contribute to a meaningful cause? Harris Hill are looking for a dedicated and creative Community Fundraiser to join a wonderful charity based in London.
You will have the chance to make a direct impact by working with communities across parishes, schools, and other networks. This role involves building and nurturing relationships with key stakeholders, growing the charity base of active supporters, and generating vital funding through various initiatives.
As a Community Fundraiser you will:
- Promote the charity’s pastoral and spiritual work within local communities.
- Develop strong relationships with parishes, schools, and diocesan networks to increase engagement with the charity’s mission.
- Inspire people to make donations and raise funds to support the charity projects, including the sale of charity items and organising fundraising events.
- Recruit and support volunteers, as well as manage fundraising groups and initiatives across the region.
- Manage relationships with high value and legacy donors, ensuring their continued support and engagement.
To be successful, you must have experience:
- Previous experience in community fundraising or a related field is beneficial.
- A strong network of contacts within the diocesan community, schools, or special interest groups is a plus.
- Exceptional communication skills, public speaking abilities, and strong organisational capabilities.
- Proficiency in Microsoft Office and familiarity with social media are essential.
- Ability to work independently, manage your own time, and take ownership of key projects, while also being a strong team player.
Salary: £30,000- £36,000 per annum
Contract type:Full-time, permanent
Location- London, home based, covering the Dioceses of Brentwood, Westminster & East Anglia.
Closing date: On rolling basis
Interview: ASAP
Recruitment process: Cv and Supporting Statement to
If this sounds like you, then please do get in touch ASAP!
Unfortunately, due to resource capacity, we will only contact candidates that are shortlisted for interview. Therefore if you do not hear from us within 2 weeks of the closing date please note your application has been unsuccessful.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
About Us
We are establishing a new UK-registered charity dedicated to advancing health and education initiatives in Bangladesh. Our focus is on grassroots impact: building sustainable health programs, improving educational access, and empowering communities.
The Role
We are now recruiting a Charity Administrator to join us on a 12-month fixed-term contract, with the potential for extension. This remote, UK-based role will involve occasional in-person meetings and offers a unique opportunity to shape the operational foundations of a start-up charity from the ground up.
In this role, you will support the formal registration of the charity with the Charity Commission, helping to draft key documents and establish essential policies and procedures. You will be responsible for setting up basic administrative systems, coordinating trustee meetings and records, and ensuring ongoing compliance with regulatory requirements. The role also involves supporting communication with local partners in Bangladesh and external consultants, as well as assisting with the preparation of early-stage grant and donor applications.
We are looking for someone with proven experience in charity administration, ideally within a small or newly established organisation. A strong understanding of Charity Commission regulations, solid organisational skills, and confidence working independently in a flexible environment are essential. Experience with international development or an understanding of Bangladeshi culture would be a bonus, but not essential.
If you are passionate about building something meaningful from the ground up and want to contribute to lasting change, we would love to hear from you. Please get in touch to express your interest or request further information.
To apply, please submit your CV in the first instance, as we are recruiting on a rolling basis. If your experience is suitable, we will send you the full job description and arrange a call to brief you on the role.
As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.
Harris Hill are delighted to be working with a national charity to recruit for the Fundraiser (Direct Fundraising) in order tosupport the growth and development of direct fundraising activities, including face to face recruitment and telephone fundraising campaigns.
As a Fundraiser you will:
- Support the Senior Fundraisers in growing direct fundraising activities.
- Assist in the planning and execution of direct fundraising campaigns, including the setup of new fundraising agencies and campaigns.
- Conduct mystery shopping and call listening to monitor the quality and compliance of fundraising activities carried out by external agencies, ensuring they meet expected ethical and regulatory standards.
- Ensure campaigns adhere to compliance standards and best practices.
- Monitor performance metrics, income, and expenditure.
- Advocate for the mission, ensuring that fundraising activities align with values.
- Collaborate with other departments and external agencies to drive success.
To be successful, you must have experience:
- Highly developed written communication skills to understand, interpret and present complex information in a clear and persuasive way for a range of audience
- Have strong ability to record, analyse, and present financial data in an accurate and impactful way.
- Have experience using Windows based software like Excel, Word, and email, to carry out tasks and projects.
- Willingness to travel across the UK for mystery shopping and engage with external agencies to ensure high standards of fundraising.
- A collaborative spirit and the ability to work effectively within a dynamic team.
- Self-motivated, enthusiastic and well organised professional
Salary: £28,337 - £31,485 + allowances
Contract type:Full-time, permanent
Location- London, hybrid (1-2 days in the office) or remote
Closing date: 16th May at 8am
Interview: TBC
Recruitment process: Cv and Supporting Statement
If this sounds like you, then please do get in touch ASAP!
Unfortunately, due to resource capacity, we will only contact candidates that are shortlisted for interview. Therefore if you do not hear from us within 2 weeks of the closing date please note your application has been unsuccessful.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Do you speak Bangla?
Harris Hill – Charity Recruitment Specialists is proud to be partnering with a dynamic emerging charity dedicated to creating meaningful impact in health and education across Bangladesh. We are assisting in their search for a Charity Administrator for an exciting 12-month fixed-term contract. This fully remote role (UK-based) offers the potential for extension.
Rooted in community-driven development, the organisation aims to empower local voices, strengthen healthcare delivery, and improve access to education at the grassroots level.
We are looking for a proactive and detail-oriented Charity Administrator to lead on core administrative and compliance functions during the crucial start-up phase. You will be instrumental in the charity’s formal registration process with the Charity Commission, drafting essential governance documents, setting up operational systems, and ensuring that policies and procedures are both robust and fit for purpose. Your work will support trustees, liaise with external partners and advisors, and help establish the frameworks needed for long-term, sustainable growth.
You will be the central point of coordination between the UK-based team and stakeholders in Bangladesh, helping bridge cultures and systems while ensuring smooth communication. The role also involves assisting with documentation for early-stage fundraising efforts and contributing to the development of internal reporting tools that will help track progress and impact.
This role requires someone with some knowledge of Bangladeshi culture and languages (Bengali or Bangla). To be successful, you will have experience in charity set-up or small charity administration and a strong understanding of the UK Charity Commission regulations. You will be comfortable juggling priorities, managing multiple workstreams, and drafting professional documentation. Familiarity with international development would be advantageous, though not essential.
To apply, please submit your up-to-date CV. Cover Letters are not required for this recruitment.
Please note, only successful applicants will be contacted with further information.
As a leading charity recruitment specialist and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Mental Health Case Worker
We are looking for a Mental Health Case Worker to manage a caseload of clients and provide support to those experiencing both financial and mental wellbeing issues and develop resilience and manage their mental health more effectively.
This will be in collaboration with Citizens Advice as they provide the client with financial advice and guidance.
Position: Mental Health Case Worker – Financial & Wellbeing Support Service
Location: Epsom, Ewell and Banstead
Hours: 37 hours per week
Salary: £27,316
Contract: Fixed Term Contract until 31st March 2026 (with possibility of extension)
Benefits: MFT offer an extensive benefits package including; 5% Pension Employer Contribution, Paid Sick Leave, Blue Light Card Scheme, Vivup Discounts, Staff Social Events, Staff Social & Wellbeing Committee, Celebration Day (in addition to annual leave entitlement)
Closing Date: 21st May 2025
Interview date: Interviews will be scheduled on a rolling basis. Please note, we reserve the right to close this vacancy early if we receive sufficient applications for the role.
Project
The free Financial and Wellbeing Support Service in Epsom and Ewell combines the specialist mental health support with expert benefits and money advice from Citizens Advice Epsom & Ewell (CAEE) to support clients during a difficult time. This three-year project is funded by The National Lottery Community Fund.
The Role
• Increase financial resilience and independence.
• Improve overall mental and/or emotional wellbeing.
• Reduce stress and anxiety.
• Increase engagement with local community and local services
• Reduce social isolation.
• Help clients to feel more informed about how to manage finances and wellbeing in future.
Key responsibilities include:
• Work in partnership with the Citizens Advice to support people with their mental health who are experiencing financial difficulties.
• Manage a caseload of clients.
• Work with individuals and their carers around their mental health and social circumstances.
• Create a non-clinical person centred support plan around the individual, guided by the individual’s needs.
• Cultivate relationships with, and work with, other services around social wellbeing support for clients.
• Work with clients as the lead professional involved in their care, bridging to other services and opportunities and working closely with other organisations already involved.
• Aim to remove practical and physical barriers that arise from lack of resource at the community level.
• Assistance with accessing services (such as Community Connections).
• Advice, information, and signposting, including clear information about what support is available locally.
• Collecting reporting and monitoring data, providing case studies.
About You
You will have a minimum of 2 years community experience of mental health and wellbeing, and/or a qualification in appropriate subject i.e., counselling, psychology, social work, mental health, Health and Social Care (level 3)
Knowledge & Skills:
• Ability to work collaboratively within a multidisciplinary team (statutory and voluntary)
• An understanding of confidentiality, consent, information sharing, including GDPR.
• An understanding of Safeguarding policy and practice.
• Good communication and written skills and a commitment to ensure accurate and confidential record keeping.
• Ability to interact effectively with the clients, colleagues and other professionals whilst retaining clear boundaries.
• Ability to work to all the policies, procedures, and standards of the service and joint working arrangements with statutory and voluntary sector partners.
• Extensive knowledge and understanding of mental health issues.
• Knowledge and understanding of community working, lone working and ability to maintain safety whilst working in the community.
• Ability to use supervision effectively.
• A good understanding of personal limitations, ability to identify when to seek advice and support and deal with issues in a professional manner.
• Ability to manage challenging behaviour from clients who may present in distress.
• Information and Technology
• Proficient in Microsoft Word, use of email, Outlook, and basic excel skills.
About the Organisation
The charity is a mental health and emotional wellbeing charity, supporting Surrey residents since 1994 in Banstead, Elmbridge, Epsom & Ewell and Mole Valley.
Offering a variety of face-to-face and online services, available to adults (aged 16+) living in Surrey who would like to restore and/or maintain their mental and emotional wellbeing (no diagnosis needed). The services are free of charge, with no waiting list and no time limit.
This post is subject to an enhanced Disclosure and Barring Service check, and the successful completion of a probationary period.
This post is Exempt from the Protection of the Rehabilitation of Offenders Act (1974).
You may also have experience in areas such as Mental Health, Wellbeing, Counselling, Psychology, Social Worker, Health and Social Care, Mental Health Support Worker, Wellbeing Support Worker, Counselling and Support Worker, Health and Social Care Support Worker, Mental Health Care Worker. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Are you passionate about making a real difference in the lives of those in need? Do you have the drive to engage with communities, raise awareness, and inspire others to contribute to a meaningful cause? Harris Hill are looking for a dedicated and creative Community Fundraiser - Midlands to join a wonderful charity.
You will have the chance to make a direct impact by working with communities across parishes, schools, and other networks. This role involves building and nurturing relationships with key stakeholders, growing the charity base of active supporters, and generating vital funding through various initiatives.
Working from home, covering the Dioceses of Birmingham, Northampton, Hallam, Nottingham, and Shrewsbury
As a Community Fundraiser you will:
- Promote the charity’s pastoral and spiritual work within local communities.
- Develop strong relationships with parishes, schools, and diocesan networks to increase engagement with the charity’s mission.
- Inspire people to make donations and raise funds to support the charity projects, including the sale of charity items and organising fundraising events.
- Recruit and support volunteers, as well as manage fundraising groups and initiatives across the region.
- Manage relationships with high value and legacy donors, ensuring their continued support and engagement.
To be successful, you must have experience:
- Previous experience in community fundraising or a related field is beneficial.
- A strong network of contacts within the diocesan community, schools, or special interest groups is a plus.
- Exceptional communication skills, public speaking abilities, and strong organisational capabilities.
- Proficiency in Microsoft Office and familiarity with social media are essential.
- Ability to work independently, manage your own time, and take ownership of key projects, while also being a strong team player.
Salary: £30,000- £34,000 per annum
Contract type:Full-time, permanent
Location- London, home based, covering the Dioceses of Birmingham, Northampton, Hallam, Nottingham, and Shrewsbury
Closing date: On rolling basis
Interview: ASAP
Recruitment process: Cv and Supporting Statement to
If this sounds like you, then please do get in touch ASAP!
Unfortunately, due to resource capacity, we will only contact candidates that are shortlisted for interview. Therefore if you do not hear from us within 2 weeks of the closing date please note your application has been unsuccessful.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Employment Specialist Location: Runnymede and Spelthorne area. Offices: Leatherhead and Woking Salary: £28,182 - £29,547 per annum, inclusive Please note: this role involves extensive travel around Surrey so you must be prepared to travel and work outside office hours as required. Are you interested in helping people who have, or are recovering from, mental health problems, integrate back into work? Would you like to be part of an organisation that counts on the professionalism, insight, expertise and passion of its staff to inspire individual recovery for the people they work with? Then join us as an Employment Specialist. We are looking for an Employment Specialist to join our Surrey Employment Service. We help individuals with mental health problems to find paid employment or return to their current role after a period of ill health. We also assist employers and employees to successfully resolve mental health problems in the workplace. But, it’s only possible with the help of people like you. Your challenge? To do everything you can to help the individuals we work with to source appropriate work experience placements with local organisations/employers. A key part of the role is to engage directly with employers and, once relationships have been established, nurture and sustain those relationships. Day to day, you’ll offer support, careers advice and guidance, helping people to set their own recovery and employment-focused goals and provide training in personal and skills development such as CV preparation, interview techniques etc. You’ll also be responsible for establishing and maintaining positive links with community mental health teams (CMHRS), Early Intervention Into Psychosis (EIIP) Teams, partner organisations, local employers and other relevant agencies and have the initiative to develop and promote the service. Additionally, you will have responsibility for maintaining efficient admin systems to ensure referrals, assessments and reviews are completed in a timely manner. As well as a good understanding of the IPS model of working, mental health problems and the issues and barriers this can create for our clients, you’ll need excellent motivational, presentation and listening skills and a willingness to travel in the local area and to work outside of office hours as required. To Apply If you feel you are a suitable candidate and would like to work for this reputable Waythrough, please click apply to be redirected to their website to complete your application. We are committed to increasing our diversity and we would welcome applications from those with lived experience and/or who are from a Black, Asian and those in Minority Ethnic background. This is a rolling recruitment process; shortlisted candidates will be interviewed as and when they apply. Learning and development is important to us, and we are pleased to be able to offer a wide range of apprenticeships. We hire apprentices into specific roles as well as offering apprenticeships to the workforce. Anyone can apply to undertake an apprenticeship relevant to the role as long as they are in a permanent post and have successfully passed probation. Aquarius Action Projects is a long-established charity (since 1982) based in Birmingham with a national reach of contracts and Partnerships. Aquarius is a subsidiary of Waythrough – a large charity that specialises in mental health, alcohol, drugs and related areas. |
Our vision is to break down the barriers that stop people getting the support they need to live a life they value.





Are you passionate about making a real difference in the lives of those in need? Do you have the drive to engage with communities, raise awareness, and inspire others to contribute to a meaningful cause? Harris Hill are looking for a dedicated and creative Community Fundraiser (South) to join a wonderful charity based in London.
You will have the chance to make a direct impact by working with communities across parishes, schools, and other networks. This role involves building and nurturing relationships with key stakeholders, growing the charity base of active supporters, and generating vital funding through various initiatives.
Location: Working from home, covering the Dioceses of Portsmouth, Arundel & Brighton and Southwark
As a Community Fundraiser (South) you will:
- Promote the charity’s pastoral and spiritual work within local communities.
- Develop strong relationships with parishes, schools, and diocesan networks to increase engagement with the charity’s mission.
- Inspire people to make donations and raise funds to support the charity projects, including the sale of charity items and organising fundraising events.
- Recruit and support volunteers, as well as manage fundraising groups and initiatives across the region.
- Manage relationships with high value and legacy donors, ensuring their continued support and engagement.
To be successful, you must have experience:
- Previous experience in community fundraising or a related field is beneficial.
- A strong network of contacts within the diocesan community, schools, or special interest groups is a plus.
- Exceptional communication skills, public speaking abilities, and strong organisational capabilities.
- Proficiency in Microsoft Office and familiarity with social media are essential.
- Ability to work independently, manage your own time, and take ownership of key projects, while also being a strong team player.
Salary: £30,000- £36,000 per annum
Contract type:Full-time, permanent
Location- London, home based, covering the Dioceses of Portsmouth, Arundel & Brighton and Southwark
Closing date: On rolling basis
Interview: ASAP
Recruitment process: Cv and Supporting Statement to
If this sounds like you, then please do get in touch ASAP!
Unfortunately, due to resource capacity, we will only contact candidates that are shortlisted for interview. Therefore if you do not hear from us within 2 weeks of the closing date please note your application has been unsuccessful.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Senior Education Officer
Are you passionate about environmental issues, in particular nature restoration, climate resilience and biodiversity?
Do you have experience working with young audiences, preferably within a wildlife or conservation setting? Do you have a good grasp of ecology and be willing to travel around the country to support learning education opportunities as well as being confident running sessions or delivering train-the-trainer sessions online?
We are looking for a Senior Education Officer, with the skill set to inspire people to connect with nature, support teachers, deliver talks, presentations and education sessions, while developing further opportunities within the team for learning through the subject of beavers.
Position: Senior Education Officer
Location: Remote (his role requires frequent travel and overnight stays)
Hours: Full time (37.5 hours per week)
Contract: Fixed (2 years)
Salary: £32,827 pa
Benefits Include: 25 days holiday, plus Christmas day through to New Year’s Day paid, plus 6 days of floating holidays, pro-rata. Flexible approach to hours of work. Pension contribution of 3% of your total pay each month. One-off contributions toward the cost of an ergonomic office chair and toward purchases of essential devices (laptop, mouse and smartphone), monthly home working allowance, plus an annual contribution toward the maintenance and/or replacement of the essential devices.
Closing Date: 5pm on Tuesday 20th May We reserve the right to interview candidates and close the ad ahead of the closing date, should a strong candidate be identified.
About the Role
We are looking to hire a skilled and engaging Senior Education Officer to join a busy team, to further develop and implement an educational outreach programme which reaches children in Wales, Scotland and England. At present, this post has funding for three years from the National Lottery Heritage Fund, one year of which is now complete and we are looking to deliver the second two years of the project.
The purpose of the role is to extend the passion and knowledge of beavers into communities around Britain, to engage and enthuse young people and to reconnect (or reinforce) their love of nature. Using current materials and resources you will do so by delivering high-quality learning sessions within schools, community groups or virtual training sessions, sometimes delivered in conjunction with our beaver site partners and their education teams.
You will also be responsible for developing further aspects of the programme according to the requirements for each country and in partnership with relevant organisations
Key responsibilities include:
- Deliver a range of exciting, curriculum-linked workshops, talks, school and group sessions associated with beaver release sites.
- Network and build contacts and relationships with key personnel in schools, youth groups and community groups in order to create engagement with the education programme and expand its reach.
- Develop further resources and engaging activities or projects for group learning.
- Deliver standard level beaver ecology training to a range of age groups.
- Ensure the education programmes are up-to-date, accurate and complement the wider delivery of our mission.
- Monitor, collate and report on impact, working with the communications team to support the effective evaluation of our programme.
- Support volunteers and build capacity working with partner staff in the delivery of beaver education programmes.
- Work with the team to allocate resources ensuring education initiatives are well planned, deliver maximum value for money and remain within budget.
- Consider equality, diversity and inclusion in the approach to all education initiatives, supported with external expertise.
- Follow policies, standard operating procedures and safe working practices to ensure our work with visiting education groups complies with all relevant guidelines and legislation, including health and safety, safeguarding, copyright and GDPR.
About You
You will have the skill set to inspire people to connect with nature, support teachers, deliver talks, presentations and education sessions, while developing further opportunities within our team for learning through the subject of beavers. The successful candidate will have experience working with young audiences, preferably within a wildlife or conservation setting. You will have a good grasp of ecology and be willing to travel around the country to support learning education opportunities as well as being confident running sessions or delivering train-the-trainer sessions online.
Essential:
- A degree in a zoology, biology or conservation-related field, or a teaching/education qualification or equivalent experience in teaching across a wide range of ages and abilities, using different delivery methods including virtual delivery.
- The ability to communicate complex concepts in an innovative and engaging way to a wide (and/or young) audience.
- Good organisation skills including time management, administration, workload planning and meeting deadlines.
- A strong interest in nature, conservation and restoration and an understanding of the role beavers can play in our landscapes’ recovery.
- Working knowledge of safeguarding legislation and policies and procedures.
- Be prepared to undergo an Enhanced DBS with barred list.
- Experience in confidently using IT packages for teaching delivery, including the use of tablets, presentation software and audiovisual.
You will need to have a full valid UK driving licence and the right to work in the UK.
To apply please upload a 2pp CV and 1pp covering letter explaining their interest and suitability for the role.
About the Organisation
Join a nature restoration charity, restoring beavers to regenerate our landscapes. Beavers were once a common and influential part of the British countryside, and as such, the team wants to reconnect people to this part of our heritage. As we continue to reintroduce beavers and support their expansion across Britain, it has never been more important to help people learn to coexist with this dynamic and impactful species.
The charity strives to be diverse and inclusive and a place where we can all be ourselves and we positively welcome applications from people from a wide range of backgrounds and experiences. We are committed to equality of opportunity for all staff and encourage applications from individuals regardless of their religion, beliefs, age, gender, race, disability or sexual orientation.
You may also have experience in areas such as Education, School, Programme, Campaign, Advocacy, Education Officer, School Officer, Programme Officer, Campaign Officer, Advocacy Officer, Conservation Officer, Nature, Trainer, Teacher, Coach, Mentor, Programme Manager. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Ombudsman Complex Complaints Adjudicator
Are you skilled at analysing and investigating complex complaints and finding ways to resolve disputes? Or, are you looking for a case-handling role in a professional, collaborative and service-user focused environment where you can use your knowledge of higher education? If so, we would love to hear from you.
This is an exciting opportunity to join the ombudsman service that deals with complaints from students at higher education providers and universities in England and Wales.
Position: Ombudsman Complex Complaints Adjudicator (internally known as Assistant Adjudicator)
Location: Hybrid/Reading (a minimum of one day a week in the office, more office attendance will be needed during probation)
Hours: 35 hours (part-time working considered)
Salary: Starting salary of £47,306 salary progression Grade 5 £47,306 - £55,350
Contract: Permanent
Closing Date: 19 May at 10am
About the Role
As Assistant Adjudicator (AA), you will work as part of the Adjudication Team, who are responsible for the review and resolution of complex and/or entrenched student complaints.
The Adjudication Team is a collaborative casework environment. Assistant Adjudicators work at pace to see cases through to conclusion by either writing and issuing clear, concise, accurate and well-reasoned decisions (Complaint Outcomes) or by negotiating settlements.
Your cases will typically be complex with a higher level of risk or the potential to have a greater impact on the student, the provider and/or on the organisation. The information and electronic files you work with will typically involve large amounts of written documentation.
You will be expected to provide excellent customer service and as well as progressing cases in a timely way, you will have a targeted number of cases to review and close each month.
About You
You will be skilled at evaluating large amounts of written information as well as exercising your judgment to reach well-reasoned decisions and to resolve complaints. You will have the skills and flexibility to manage a varied and demanding caseload and will be able to clearly and persuasively explain your decision in writing and/or by telephone or video calls.
You will have:
• Honours degree or equivalent professional qualification or experience
• Experienced at dealing with a range of people at various levels
• Experience of managing and maintaining a heavy workload
• Excellent analytical and investigatory skills
• Strengths in making logical, evidence based decisions and reaching solutions to problems which are creative and pragmatic
• Excellent written and oral/ telephone/video communication skills with a customer service focus
• High degree of confidentiality, discretion and integrity
• High level of accuracy and attention to detail
• Ability and willingness to learn new processes and procedures with a positive attitude
• Enthusiastic about opportunity to develop professionally, by undertaking stretching tasks and engaging positively with feedback from colleagues
The charity values diverse backgrounds, life experiences and perspectives. It has a supportive and inclusive organisational culture and would like the organisation to be representative of the community and the people who use its service. It welcomes applications from candidates from all backgrounds, in particular, it would welcome applicants from black, Asian, and minority ethnic backgrounds. Applications for full-time or part-time working will be considered.
Qualifications
Given the mission and purpose, we will consider any higher education qualifications, degree subjects or demonstrable interest/commitment to higher education in all its forms.
You may also have experience in roles such as Complaints Officer, Senior Complaints Officer, Senior Complaints Adjudicator, Complaints Investigator, Complaints Resolution, Ombudsman Senior Complaint Adjudicator, Ombudsman Senior Complaint Adjudicator, Senior Complaint Adjudicator, Ombudsman Senior Adjudicator, Complaints Handler, Senior Complaints Handler. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation
Salary: Grade 4 - £34,085 per annum
Full time: 37.5 hours per week
Location: Flexible with travel as required to deliver training – frequency will vary
Contract: Permanent
Closing date: Sunday 18th May 2025 at 11.30pm
Do you have a good understanding of housing law and proven experience of preparing, planning and delivering training courses to individuals and groups, online and face to face? We are looking for a Trainer and you could soon be helping us to help better support professionals and their clients with housing problems.
About the Role
You will deliver training to a variety of external customers, focussing on housing and homelessness. The overall aim will be to support capacity and capability of the housing and homelessness sector to achieve better outcomes. You will need to keep your knowledge up to date and contribute the insights you gain from training delivery and observing our front-line services to develop existing and new courses, ensuring excellent quality and positive feedback. Also, you will participate in consultancy and mystery shopping as needed.
About you
To succeed, you will need experience of delivering and developing training courses which are engaging and interactive, along with a strong understanding of housing and homelessness law. You will also have a sound knowledge of IT tools such as webinar and e-learning platform and Microsoft applications. The role will involve travel to deliver training as needed.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
About the team
You will be joining a multi-disciplinary team that delivers a range of second tier services to support those on the frontline to achieve positive outcomes for people with housing problems. These include training in housing and homeless prevention, housing law consultancy advice, housing debt casework, information and online resources and various targeted projects. We are a national team and work in conjunction with the wider organisation including Legal Services, Learning and Development, Business Support, Telephone and Online services and Operations teams.
About Shelter
Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency.
We exist to defend the right to a safe home. Because home is everything.
We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.
Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
How to apply
Please click ‘Apply for Job’ below. You are required to submit a CV and responses to the ‘About You’ section of the job description of no more than 350 words each.
Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour below throughout your responses:
- We prioritise diversity and have an inclusive and open mindset
Any applications submitted without a supporting statement will not be considered
Safeguarding Statement
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Recruitment Agencies
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
Digital Content Producer
Job Type: One-year fixed term contract; Full-time
Location: Godalming, UK (hybrid working pattern, 2 days in the office per week)
Salary: £30,000 - £35,000 per annum (depending on skills and experience)
Help end factory farming through powerful digital storytelling.
About our client:
They are a global organisation dedicated to ending factory farming worldwide. They were founded in 1967, and over the past 50 years, they have made major strides in abolishing inhumane practices such as barren battery cages, veal crates, and sow gestation crates in the UK and Europe.
Their approach involves campaigning, advocacy, and engagement with policymakers at national, intergovernmental, and corporate levels, building a movement of individuals concerned about animal welfare and the health and sustainability of our food. They are driven by a passion for animal welfare and food system change, believing in a future where animals are treated with compassion and respect, and where sustainable farming practices prevail for a healthy planet.
Their international headquarters are in Godalming (UK), with team members in 14 countries on four continents including the US, Italy, France, Poland, the Netherlands, Spain, Czechia, China, and a specialist policy office in Brussels.
About the role:
As their Digital Content Producer, you will play a key role in delivering powerful, mission-driven digital content that drives awareness and action. You’ll create videos, animations, infographics, and social media assets that support their campaigns and policy work, helping to expose the realities of factory farming and promote a more compassionate food system. As part of this multifaceted role, you’ll work closely with campaigners, policy experts, and creative colleagues to translate complex issues into engaging, accessible content. From short-form campaign videos to eye-catching social media graphics, your work will help them connect with supporters, influence public opinion, and advocate for change. You’ll also look to support their international teams by offering guidance, training, and resources to help them create consistent, high-quality content.
About you:
To succeed in this role, you’ll need to be a proactive and creative digital storyteller with a strong track record in video editing, motion graphics, and producing content for social media. You’ll be comfortable working both independently and collaboratively, with the ability to be able to interpret briefs, follow brand guidelines, and deliver high-quality work on deadline. You’ll have a great an eye for detail, a flair for visual communication, and a solid understanding of what makes content engaging across digital platforms.
Why you should apply:
This is an exciting opportunity to use your creative skills for a cause that truly matters. By producing compelling digital media for global campaigns, you’ll help expose the cruelty of factory farming and inspire action toward a kinder, more sustainable future. Your work will directly support change at the highest levels, impacting policy, public opinion, and global food systems, while being part of a collaborative, mission-driven team.
Join the team and make a lasting impact, while being part of a workplace that values and supports you every step of the way:
- Enjoy an enhanced annual leave of 25 days per year pro rata, along with bank holidays.
- Their comprehensive benefits package includes core offerings like Health Cash Back Plan
- MHFA support – 24/7 GP access and Employee Assistance Programme
- Free onsite parking
- Optional savings schemes like the Cycle Benefit scheme
- Embrace a fulfilling career that prioritises your well-being, while also enjoying excellent development opportunities
- Hybrid working model (dependant on role and location)
- A defined contribution pension scheme
- Enhanced discretionary company sick pay
- Premium Subscription to Calm App
To apply:
If you are passionate about animal welfare and have the skills and experience to excel in this role, our client would love to hear from you. Please submit your CV and a cover letter, outlining how you meet the Person Specification detailed in the job description and including a link to an online portfolio or showreel. Please note that they reserve the right to commence interviews on a rolling programme, and these dates may be brought forward:
Application information:
- Cut-off date: 3rd June 2025
- Stage 1 (Teams) Interviews: 9th June 2025
- Stage 2 (Face to Face at HQ) Interviews: 17th June 2025
No agencies please.
In order to comply with legal requirements, as part of their selection procedure they ask all potential employees to prove their eligibility to work in the UK.
Our client is absolutely committed to providing equal opportunities for everyone regardless of their background. They value diversity and live experience and acknowledge the underrepresentation of people from certain backgrounds, both within their organisation and across the sector. They welcome applications from underrepresented groups, whether these be of ethnicity, gender, identity, religion, physical ability, sexual orientation or other.
REF-221447