Contracts manager jobs

Kineara has a new vacancy for an experienced Housing support worker to join our small and dedicated team for our new School Housing Advice project.

About the project 

The School Housing Advice Support Project builds on the success of a pilot program and aims to provide tailored housing advice and support to families, particularly those living in temporary accommodation (TA). The project started in January 2025 and is currently being delivered at three primary schools in the borough of Southwark.

The initiative offers practical housing advice, casework, workshops, and legal support through a collaborative partnership between Kineara and Southwark Law Centre. It also addresses challenges such as poor housing conditions, legal proceedings, and impacts on families' health and wellbeing.

About the role 

We are looking for an experienced, motivated and compassionate support worker to deliver housing advice and practical support to parents from four Primary Schools in Southwark. This role involves conducting housing surgeries, providing follow-up casework, and running workshops to empower clients with the knowledge and skills to address their housing-related issues. The successful candidate will work closely with clients to identify their needs and offer tailored solutions to help them achieve sustainable housing outcomes. The role will be based mostly in Southwark, and you will be working in partnership with schools, community organisations and the council to coordinate tailored support for each client to avoid eviction and sustain tenancies, address suitability of the property, mediating with landlords where necessary and providing advice for onward housing when needed. The objectives of these programmes are to avoid evictions, sustain tenancies or move to a better suited property, improve wellbeing and awareness of tenancy rights and housing polices.

About you 

• You will have experience of working with families and individuals with complex needs, as well as some experience of providing housing support.
• You will be an enthusiastic person who has empathy, patience, and a non-judgmental approach to working with clients and who thrives when working independently with a passion to support change.
• You will have excellent interpersonal skills. 
• Have good knowledge of housing policies and tenants' rights, experience of delivering holistic support.
• You will be a solution-minded thinker, have a good understanding of strength-based approaches and be able work committing to promoting equality, diversity, and inclusion in all aspects of work.
• Be able to work as part of a team and independently, the roles require you to think creatively and use the resources around you effectively.

About Kineara 

Kineara is a unique community interest company and Charity that supports people in poverty across London who facing barriers to housing, employment and education. We break down barriers, provide holistic support for families, vulnerable adults, and school pupils, and deliver intensive one-to-one interventions to those in need of extra help through challenging times. We use holistic, trauma-informed methods, partnership working and a flexible, non-judgemental approach that puts the needs of those we work with first.

Individual giving officer

Location: Contracted to our Peterborough office with the flexibility for hybrid working
Salary: £27,000 - £30,000 depending on experience
Full Time: 37.5 hours per week
Benefits: We want all our employees to feel valued and engaged and are committed to offering a positive working culture along with a good work-life balance. As well as ensuring we pay our employees fairly, we offer the following benefits: Flexible working, Generous annual leave, Private Medical Insurance, including dental and optical, Pension Scheme, Sick Pay, Death in Service, Employee Assistance Programme, Bike Loan Scheme, Cycle2Work Scheme, Eyecare, Discount Portal.

Closing date: Tuesday 4 November 2025

Telephone interviews will be held week commencing 10 November 2025
Interviews will be held week commencing 17 November 2025 in Peterborough

No agencies please

Be a part of an energetic and vibrant team who are driven by the desire to improve the lives of people living with kidney disease. Our vision is the day when everyone lives free from kidney disease.

We are recruiting an individual giving acquisition officer to support the individual giving acquisition manager in the planning, delivery and analysis of acquisition campaigns through a range of products and channels which aim to support the ambitious growth of our strategy.

You will have previous experience in a marketing role, with a proven track record in delivering end to end marketing campaigns. With experience in data segmentation and analysis, you will be able to work to tight deadlines, producing work of a high standard, with excellent attention to detail. You will be creative with excellent verbal and written communication skills.

In addition, you will be a team player who demonstrates our values of bravery, passion, ambition and urgency and play a key role in generating our ambitious income target for the financial year.

If you are interested in the position, please complete the online application form and submit together with your CV.

We are committed to providing equal opportunities for everyone and encourage applications from all sections of the community.

About Kidney Research UK:

Kidney Research UK is the leading charity in the UK focused on funding research into the prevention, treatment and management of kidney disease. Our vision is the day when everyone lives free from kidney disease and for more than 60 years the research, we fund has been making an impact. But kidney disease is increasing as are the factors contributing to it, such as diabetes, cardiovascular disease and obesity, making our work more essential than ever.

At Kidney Research UK we work with clinicians and scientists across the UK, funding and facilitating research into all areas of kidney disease. We collaborate with partners across the public, private and third sectors to prevent kidney disease and drive innovation to transform treatments.

Over the last ten years we have invested more than £71 million into research. We lobby governments and decision makers to change policy and practice to ensure that the estimated 7.2 million people living with all stages of kidney disease in the UK have access to the most effective care and treatment, and to make kidney disease a priority.

Most importantly, we also work closely with patients, ensuring their voice is heard and is at the centre of everything we do, from deciding which research to invest in to how we plan our priorities and our work across the charity.

Those patient contributions are vital, always helping us and our partners to understand what life is like with kidney disease, always ensuring we see the patient behind the treatment and always reminding us that behind every statistic and every number is a person – the patients and the carers who inspire our mission and push us forward to make a difference and change the future of kidney disease.

You may also have experience in the following: Fundraising Manager, Individual Giving Manager, Donor Management, Fundraising, Fundraiser, Business Development, Senior Fundraising Officer, Charity, Charities, Third Sector, NFP, Not for Profit, Marketing Manager, Marketing Coordinator, Direct Marketing, etc

REF-224 369

For over 100 years The Creighton Centre has been working in Hammersmith & Fulham caring for older, vulnerable people and people living with disabilities. We tackle problems caused by social isolation and disadvantage by developing and providing programmes that offer people practical solutions and emotional support.

Join us to lead Keep Active, our programme helping older people regain strength, confidence, and independence after illness or a fall.

You’ll recruit, train, and support volunteers who work with clients referred by health professionals, providing 9-week goal-focused support to keep them active and connected. This hands-on role involves home visits, building strong relationships, and seeing the real difference you make in older people’s lives.

Key Responsibilities

• Coordinate referrals and link clients with trained volunteers.
• Support clients and volunteers throughout the 9-week programme.
• Recruit, train and supervise volunteers, ensuring they feel valued and supported.
• Work closely with NHS Community Independence and Rehab services.
• Keep accurate records, gather feedback and share impact stories.
• Promote inclusion and accessibility for all participants.

✨ What we’re looking for

• Experience supporting or coordinating volunteers (desirable).
• Understanding of the challenges older people may face living alone.
• Great communicator – friendly, empathetic and organised.
• Confident with IT and record-keeping.
• Able to work independently and as part of a small team.
• Willing to travel within Hammersmith & Fulham for home visits.

✨ Why join us?

• Be part of a trusted, community-rooted charity.
• Directly improve the wellbeing of older people.
• Work in a friendly, supportive team.
• Gain experience in health, volunteering and community development.

Are you an experienced, people-focused leader with a flair for strategy, finance, and operations?

By joining this growing charity, you will use your expertise to directly contribute to building a fairer and more effective justice system

Head of People, Finance and Operations
Location: London, a short walk from Oval Underground Station
Contract: Interim – 6 months, Part-time – 3 days a week
Salary: £26.37 - £30.22 an hour holiday pay

As Head of People, Finance and Operations, you’ll play a pivotal role in ensuring the charity runs smoothly and effectively. You’ll oversee HR, finance, communications, and operational delivery, creating the foundations that allow our mission-driven teams to thrive.

In this dynamic position, you’ll:
• Lead all core HR functions - from payroll and recruitment to employee wellbeing and development.
• Provide supportive line management to the Essential Services Manager and Communications Officer.
• Oversee the person responsible for the organisation’s financial management, including reporting, budgeting, and cash flow.
• Maintain strong relationships with external partners such as Accountants, banks, IT providers, and HR consultants.
• Ensure policies, systems, and processes remain robust, compliant, and aligned with our mission.
• Supervise internal and external communications, ensuring our messages are consistent and impactful.
This is a role where your leadership will truly matter, empowering teams, enhancing operational excellence, and ensuring our organisation continues to deliver high-quality, evidence-led work in the justice sector.

To thrive in this role, you’ll bring:
• Proven experience in HR management, including employee relations, policy, and compliance
• Strong financial acumen, with knowledge in reporting, budgeting, and reconciliation
• Excellent organisational and interpersonal skills, able to prioritise, delegate, and communicate effectively
• A pragmatic, compassionate leadership style with a commitment to continuous improvement

To apply for this position through TPP Recruitment through please send you CV to [email protected]

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Director of Finance, People and Operations

We are seeking a dynamic and strategic Director of Finance, People and Operations to lead central functions and help shape future success.

Salary: £67,000–£76,000 pro rata (depending on experience)
Location: Hybrid / London
Hours: Part time 0.8/ 32 hours per week or Part-time, 0.6 FTE / 24 hours per week
Contract: Permanent
Closing date:  31st October 2025

About the Role

As a member of the Executive Team, you will provide financial, operational and people-focused leadership while ensuring robust governance and sustainable growth.

You will oversee finance, HR, operations and IT through a small but committed team, ensuring systems, processes and culture enable delivery of the organisation’s mission.

Key responsibilities include:

• Providing strategic advice on finance, operations and people matters
• Leading financial planning, budgeting and risk management
• Managing and supporting the Finance Manager and Head of HR, Operations and IT
• Ensuring efficient financial systems and compliance with legal and regulatory obligations
• Supporting recruitment, development and retention to sustain a collaborative and values-driven culture
• Overseeing operational systems and governance, including Board and committee reporting

This is a hands-on leadership role in a small, agile organisation where you will combine strategic insight with practical delivery.

About You

We are looking for a qualified accountant (ACA, ACCA, CIMA or equivalent) with significant experience in both strategic and operational finance, ideally in non-profit or mission-driven organisations.

You will bring:

• Strong financial expertise, including hands-on management and planning
• Experience of operations, governance and risk management
• A collaborative leadership style, with the ability to manage small teams effectively
• A practical mindset, able to improve systems and processes in resource-conscious settings
• Commitment to diversity, equity, inclusion and social justice

You will thrive if you are motivated by making systems work better, enjoy working across multiple functions, and want to contribute to lasting positive change.

Other roles you may have experience of could include: Finance Director, Director of Resources, Chief Operating Officer, Head of Finance and Operations, Director of Corporate Services, Director of Finance and Resources, Finance and Operations Director,  Director of Finance and Administration, Director of Operations and Finance,  Director of Business Services,  Chief Finance and Operations Officer (CFOO),  Executive Director of Finance and Resources,  Director of Finance and Governance, Head of Finance and Resources

Goodman Masson are exclusively partnered with a mission driven financial institution to recruit for a Financial Controller on a Maternity cover. This will be a fixed term role for a minimum of 12 months.

This innovative organisation are seeking a high-performing Financial Controller to be a key leadership figure within their London-based Finance team. Reporting to the Chief Finance Officer, you will take on a broad remit, overseeing and managing the financial operations, accounting, and treasury functions. You will drive continuous improvement, enhance controls, and develop the finance team in a fast-paced environment. 

Key Responsibilities:

• Lead and develop a high-performing team of finance professionals.

• Manage month-end processes and deliver robust financial reporting to a high standard.

• Deliver quarterly management accounts and annual statutory accounts (IFRS/FRS 102).

• Lead the audit process and be the main point of contact for tax advisors. 

• Present reports to senior leadership, including Board of Directors and Audit Committees.

• Manage the treasury function and support the management of liquidity risk.

• Own the financial controls and support the CFO on efficiency initiatives.

Essentials:

• Formal accounting qualification (ACA, ACCA, or equivalent) with a degree or equivalent education.

• Proven experience in a hands-on Financial Controller or senior Finance Manager role in a small-to-medium business, ideally within financial services or development finance.

• Excellent technical IFRS ability for financial and statutory reporting.

• Demonstrable experience leading and mentoring a finance team.

Desirables:

• Audit firm background (Big 4 or similar)

• Familiarity and experience with IFRS 9.

• Experience in using Microsoft Business Central.

Salary range is £80,000 - £85,000 depending on experience + 10% Employer pension contributions & private medical insurance. 

Central London based with hybrid working available. Minimum of 2 days per week in the office. 

Candidates will need to be available to start the contract from around mid November. 

Applications are being reviewed on a rolling basis, therefore please apply ASAP to ensure your details are considered. 

Head of Emerging Generations

Location: Above Bar Church, Southampton

Salary: £35-£37k

Job Type: Full time

Contract Type: Permanent

The Role

An exciting opportunity exists for a godly and servant hearted individual to join the leadership team at Above Bar Church. This is a significant role in our church for an experienced leader who is humble and teachable looking to further develop themselves and grow this vital ministry.

The role will advocate throughout the church and its leadership to enable appropriate recognition of the value of emerging generations. A passionate and enthusiastic leader, with a clear vision of how to engage, teach and disciple children, youth, students and young adults across the church’s multiple sites and the wider community.

This role will facilitate integration of the emerging generations, foster spiritual growth, and cultivate a culture of belonging and leadership. By working collaboratively across the different church sites, the Strategic Lead ensures a consistent approach that reflects the diversity and strengths of a multisite church family.

Key Qualities and Responsibilities

The successful candidate for this post will bring a wealth of leadership experience, demonstrate a strategic mindset whilst also possessing the discernment needed to translate vision into practical outcomes. This individual will be adept at recruiting, building, teaching, training, equipping, and supporting both teams and individuals within the church community.

Strong relational skills and teaching abilities are essential, enabling effective collaboration and communication across a variety of groups. The post holder will place a significant emphasis on training, equipping, and supporting both teams and leaders, ensuring a culture of continual development and encouragement throughout the ministry.

Commitment to Development and Support

Above Bar Church is dedicated to investing in both the leader and their ongoing personal and professional development. Opportunities to further develop gifts and talents will be explored and discussed during the interview process. The post holder will benefit from line management and mentoring provided by one of the ministers, ensuring robust support and guidance in their role.

Other important information

Applicants must be committed to the vision and values of the church.

This post is subject to an Occupational Requirement that the postholder is a committed evangelical Christian under Part 1 of Schedule 9 to the Equality Act 2010.

The post holder will need to have the right to live and work in the UK.

The post will also require an enhanced DBS check.

Above Bar Church is a city-wide evangelical church community seeking to bring a whole life gospel ethos across the generations within the church family, across Southampton and beyond. We are one church operating on 2 sites – City and East seeking to make and mature disciples of the Lord Jesus Christ.

Our church family is diverse and covers a wide range of ages and over 30 nationalities. We have a strong commitment to team ministry both in our leadership structure and in our staffing. We enjoy good relationships with other local churches.

REF-224 416

HR Officer (Fixed Term Contract – up to 12 months)

Location: London
Salary: £30k - £35k per annum (DOE)
Contract: Fixed Term – up to 12 months
Hours: Part-time 3 days a week

The Role

We’re partnering with a respected organisation to recruit an experienced HR Officer on a fixed-term contract of up to 12 months. This is a great opportunity for a hands-on HR professional to provide proactive, high-quality support across recruitment, onboarding, employee relations, HR systems, and wellbeing.

Working closely with the HR Director, you’ll play a key role in ensuring smooth HR operations and an excellent employee experience.

Key Responsibilities

• Maintain and update HR systems and staff records.
• Support recruitment campaigns and onboarding processes.
• Coordinate payroll data, benefits, and wellbeing initiatives.
• Assist with policies, compliance, and HR reporting.
• Provide general HR administrative and project support.

About You

• Proven experience in a generalist HR role.
• Strong organisational and communication skills.
• Confident using HR systems (e.g. BreatheHR) and MS Office.
• Working knowledge of UK employment law and HR best practice.
• Available to start promptly and commit for up to 12 months.

If you have the above skills and experience and are immediately available, please apply online today! 

Centrepoint Church is a vibrant, multi-generational Christian community based in Bathgate, Scotland (with a second congregation in Edinburgh). As we grow beyond 200 in attendance and embark on a major facility renovation at our Bathgate site, we are seeking a high-capacity Operations Director to strengthen our operational foundation. This part-time role functions as a non-pastoral “chief operating officer” for the church, translating vision into action through people, resources, and systems. In this hands-on position, you will serve as the operational glue of the church – ensuring administrative systems run seamlessly, information flows to the right people, and nothing falls through the cracks – so that our pastors are freed to focus on preaching, discipleship, and care. It’s an exciting opportunity to provide servant-hearted leadership through administration, undergirding the church with excellent stewardship, compliance, and execution so that our gospel mission can flourish unhindered.

Key Responsibilities

• Senior Pastor Support & Workload Protection: A core mandate of this role is protecting the Senior Pastor’s time. Proactively intercept and reassign operational tasks before they land on the Senior Pastor’s desk, implementing clear intake/triage processes and calendar guardrails from day one so his time is freed for preaching, visionary leadership, and leadership development.
• Governance, Compliance & Policy: Serve as a key liaison to the Board of Trustees, providing regular operational and financial reports. Ensure the church operates in full compliance with charity law and all regulatory requirements (safeguarding/PVG, health & safety, GDPR, etc.). Own the policy lifecycle – keeping policies up to date, maintaining a live risk register, and scheduling regular policy reviews and staff training.
• Finance & Stewardship: Lead the church’s financial administration and controls – driving the budgeting process, managing expenditures/approvals, and maintaining cash-flow oversight. Work closely with the Treasurer to produce timely financial reports for the Senior Pastor and trustees. Ensure audit readiness and implement any audit recommendations, exercising cost-effective stewardship of contracts and resources.
• Sundays & Events Logistics: Oversee operational support for Sunday services and occasional special events to ensure they run smoothly (covering venue setup, tech/AV, volunteer rotas, etc.). Primarily coordinate Sunday logistics through preparation and team leadership during the week – this role does not require being on-site every Sunday (Sunday on-site involvement is only occasional, as needed for major events or troubleshooting).
• Facilities & Projects: Manage the church’s facilities to ensure our buildings and venues are safe, ready, and welcoming each week. Lead facilities projects and capital works – including serving as the point person for the Bathgate site renovation – by coordinating contractors/architects and minimising disruption to church life.
• HR Oversight & People Systems: Oversee the HR function through the HR Manager to ensure that recruitment, onboarding, performance reviews, and staff development are carried out effectively and in line with employment law and best practice. Keep the staff handbook and HR policies current (e.g. employment legislation, safeguarding/PVG, GDPR), maintain an annual HR calendar for policy updates and trainings, and report regularly to trustees on HR matters.
• Operational Systems & Technology: Continuously improve and oversee the church’s administrative systems and technology. Implement best-practice workflows, databases, and communication tools to enhance efficiency. Lead the adoption and effective use of digital platforms (including church management software like ChurchSuite, project management apps, etc.) so that information flows reliably, tasks are tracked, and nothing falls through the cracks. Act as a liaison to our communications and tech teams to ensure technology supports ministry needs (while not being the content creator).
• Team Leadership: Lead, line-manage, and develop the church’s admin and operations team (staff and key volunteers). This includes direct oversight of team members such as the HR Manager, Church Administrator, Bookkeeper, Building Manager, and Health & Safety Officer. Provide regular one-to-one meetings, feedback and performance reviews, setting clear objectives and offering coaching. Foster a collaborative, servant-hearted team culture where people are supported yet held accountable, and ensure strong communication across all ministries.

We are looking for someone who:

• Is a committed Christian with a strong, mature faith and a lifestyle of integrity and prayer (this role carries a genuine occupational requirement for Christian faith). Fully embraces Centrepoint’s values and mission.
• Is (or is willing to become) a participating member of Centrepoint, aligning with our doctrinal convictions – including our complementarian practice in pastoral leadership.
• Has proven experience in operations/administration leadership, ideally 3+ years in a church, charity, or organisational context. (You have a track record of leading teams or projects effectively and improving systems or processes in a workplace or ministry setting.)
• Demonstrates exceptional organisational and problem-solving skills, able to juggle multiple priorities within a part-time schedule and keep details from falling through the cracks. You thrive in bringing order and efficiency to complex environments.
• Is an excellent communicator and team leader, comfortable working with both staff and volunteers. Able to convey information clearly across all levels (from trustees to church members) and build positive relationships through approachable, servant-hearted leadership.
• Has solid financial and administrative acumen, with the ability to manage budgets, read financial reports, and uphold good governance practices. Detail-oriented and aware of key compliance areas (health & safety, safeguarding/PVG, GDPR, employment law) – ensuring the church operates safely and legally.
• Is tech-savvy and adaptable, quick to learn new software and systems (familiarity with tools like ChurchSuite, Planning Center or similar is a plus). Proactive in finding solutions, and calm under pressure with a “can-do” attitude to tackle unforeseen challenges.
• Models servant leadership, leading by example with humility, reliability, and a passion for excellence in support of the church’s mission. Highly relational and approachable, able to inspire trust and teamwork in others as you implement change.

Terms: This position is part-time (30 hours per week, 4 days) based in Bathgate, with involvement at our Edinburgh site as needed. Salary is £33,000–£36,000 per annum (full-time equivalent), pro-rated to 4 days (approximately £26,600–£28,800 actual). The start date is 24 November 2025, or as soon as possible thereafter. Applicants must have the legal right to work in the UK (we are not able to sponsor visas). Centrepoint offers employer pension contributions, statutory holiday and sick leave (pro rata), and a flexible working environment. Work days can be arranged flexibly (with some remote work possible) aside from key meetings or on-site needs.

Sunday or evening work is not regularly required; however, occasional presence on a Sunday or at special events may be needed for critical operational support. When such hours are worked, they count toward the weekly 30 hours and time off in lieu (TOIL) will be provided. Please note: there is a genuine occupational requirement for the post-holder to be an active Christian, in accordance with the Equality Act 2010 (Schedule 9).

Please apply using our Application Form which can be downloaded via Charity Job. Working days are to be agreed with the successful applicant for this part-tme, 21-hour position. 

The West Midlands Synod of the United Reformed Church is looking for an individual to provide technical expertise on buildings and property in support of Synod Officers, members of Synod Committees and local churches.

This post will involve some travel to properties around the West Midlands (Shropshire, Staffordshire (including the Black Country), Herefordshire, Worcestershire, Warwickshire, Birmingham (including the Royal Town of Sutton Coldfield and Solihull Metropolitan Borough) and all of Gloucestershire except that covered by the South Gloucestershire Local Authority)

The successful candidate will be working to a wide brief and is expected to undertake a range of duties including, but not limited to, advising and initiating action on property issues in local churches, overseeing quinquennial inspections and manse inspections, and providing advice on property-related matters to Synod Committees.

We are looking for someone who:

• has experience of property matters either through extensive operational management or through the practice of a relevant profession, while holding appropriate qualifications at higher or professional level
• has some knowledge of charity procedures
• is a team player and is used to working collaboratively
• possesses effective oral and written communication skills
• possesses sound IT skills
• has a willingness to work within the Christian ethos of the United Reformed Church
• can work flexibly with some evening and weekend work
• is a car driver (as many of our properties cannot be easily reached by public transport)

In return we can offer a friendly, supportive and flexible working environment, five weeks’ annual leave and a contributory pension scheme. 

We do not accept CVs and require candidates to fill in an application form to ensure we consider each person on equal terms. We follow United Reformed Church Safer Recruitment Policy and Practice.

Closing date for applications: 5pm on Monday 20 October 2025.

Interviews will be held in the week beginning 17 November 2025.

The Counter-Trafficking Department operates within HBF’s vibrant, multi-disciplinary team. The Casework Coordinator works alongside the Senior Counter-Trafficking Manager and the rest of the Counter-Trafficking team, as well as other human rights professionals from a wide range of fields and disciplines in order to support survivors to work towards sustaining long-term recovery, social inclusion and re-building their lives. The Counter-Trafficking Programme is designed to assist and safeguard HBF’s clients, with the primary purpose of preventing re-trafficking/re-exploitation and further forms of crime and harm through expert assessments, support and coordination and joint working with external agencies. The role of the Coordinator is to ensure that clients who are victims of trafficking have detailed counter-trafficking assessments, regular follow-up (as per their individual needs and risks) and appropriate safeguarding. The coordinator will provide and assist with evidential documentation as needed and make sure that clients are accompanied and/or sufficiently supported throughout the course of immigration, NRM, asylum and/or criminal justice procedures until they obtain official recognition and protection from the UK authorities and all other relevant professionals and bodies.

ob Title: Domestic Abuse Helpline Advisor

Location: Homeworking with a requirement to occasionally work at Head Office (Vauxhall, London)
Salary: £28,857.12 per annum, inclusive of London Weighting allowance if applicable
Contract type: Full Time, Permanent 

Hours: 37.5 hours per week (As part of this role, you will be required to participate in an out-of-hours rota that includes evenings, weekends and night shifts). Shifts are scheduled across a 24 hour rolling rota and we are unable to support specified non-working days (although shift-swapping is available).

This is an opportunity to join Refuge as a Domestic Abuse Helpline Advisor to provide high quality practical and emotional support to survivors of domestic abuse and other forms of violence and abuse, including those at the point of crisis.

Helpline Advisors are responsible for providing high-quality, empowering, emotional and practical support, assistance and information to women and those supporting them, who contact the Freephone 24-hour National Domestic Abuse Helpline, run by Refuge. Helpline Advisors deliver one to one support to women and those supporting them to ensure that they are provided with a safe, supportive and welcoming service, enabling women to understand their rights, make decisions and increase their options. The job involves working across multiple platforms including phone and live chat, to inform survivors of the full range of civil, criminal and practical options that might increase their safety.

Please note that this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

As part of this role, you will be required to participate in an out-of-hours rota that includes evenings, weekends and night shifts.

Closing date: 09:00am 13 October 2025
Interview Dates: 20,21 and 22 October 2025

Job Title: Domestic Abuse Helpline IDVA (Domestic Abuse Helpline Independant domestic violence advocate)

Location: Warwickshire 
Salary: £25,857.12 per annum
Contract type: Full Time, Fixed Term (Until 30 September 2026)

Hours: 37.5 hours per week

This is an opportunity to join Refuge as a Domestic Abuse Helpline IDVA, supporting survivors of domestic abuse and their children, from the point of crisis, providing high quality independent advocacy and support.

Referrals to the Warwickshire Domestic Violence and Abuse Service (DVSW) will come via a single-point-of-access Freephone telephone number, or email, from professionals on behalf of victim survivors and victim-survivors who want to self-refer. Referrals can come through any agency, or self-referral, and pathways are well established with all local statutory and support services including the police, social care, housing, health, education, mental health, drug and alcohol services and the voluntary sector. The DVSW service will accept referrals for any survivor living in Warwickshire, at any level of risk, on a needs-led basis.

The Helpline IDVA will work closely with Refuge’s community outreach service support workers, the MARAC team, deputy managers, and the refuge accommodation team.  Refuge’s deputy manager for the community outreach will manage the helpline worker alongside the outreach workers, taking overall responsibility for monitoring, reporting, and meeting outcomes across the community outreach support service.

The Helpline IDVA’s post is an exciting opportunity to work in a collaborative way across all referring agencies and therefore it is an important aspect of this job that the post holder has experience of working collaboratively with a range of other agencies.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing Date: 09:00am 23 October 2025

Interview Date: 31 October 2025

Warm Welcome Fundraising Assistant

Location: Fully remote with flexible working arrangements 

Salary: £26,000 per year FTE, dependent on experience 

Contract: We are open to this role being part time (0.6 or 0.8 FTE) or full time. We offer fully flexible working.
Closing date for applications: 19th October 2025, 11:59pm.

*Please note, both a CV and a cover letter must be submitted for applications to be considered.

Due to high numbers of applications, prior to interview we plan to carry out initial screening calls with prospective candidates before selection for interview. We will be asking about your reasons for applying and how you think your skills and experiences align to the role.

First interviews: w/c 20th October 2025

Start Date – ASAP – this is a new post. 

About the Warm Welcome Campaign

Founded in 2022, the Warm Welcome Campaign wants everyone in the UK to find a place of belonging and reconnection at a Warm Welcome Space near their home. We have a bold purpose to enable a more deeply connected society where we all have free access to welcoming community spaces. 

We resource, connect and champion a network of over 5,400 Warm Welcome Spaces and bring together a growing coalition of local, regional, and national partners representing the worlds of charity, faith, business, government, and philanthropy. By working together, we can unlock the power of community spaces made by and for everyone, creating a thriving network of hope and reconnection fueled by human warmth. 

We’re working hard to reach everyone with the message that a Warm Welcome is waiting for them just around the corner, all through the year.

Throughout all our work and within our team we live out our values of being inclusive, collaborative and courageous and our personality that is friendly, adventurous and uplifting.

We value diversity, and we recognise the enormous benefits and the social imperative of bringing together diverse groups of people. We therefore warmly welcome applications from a broad range of backgrounds, experiences, and perspectives.

It’s an important moment for us – in the last year we have launched a new five year strategy which shows a clear picture of the path we have set ourselves ahead to continue to deliver and deepen our impact. In October 2024 we launched our our 100% Pledge Campaign  and in January delivered a hugely successful first ever Warm Welcome Week in collaboration with a wide variety of partners.

On a path of growth, we are looking to build on the exciting opportunities already developed as well as continuing to explore potential. The team are currently working on a new fundraising strategy and are looking for another team member to join us as we look to our future together.

The Opportunity

This is an exciting opportunity for an organised and proactive individual to join a small, friendly, and dynamic team in a varied role. If you are looking to build your fundraising experience, develop new skills across multiple fundraising areas, and have your work make a tangible impact on people’s lives, this could be the perfect role for you.

You will work closely with the two Fundraising Managers (one focused on Trusts and Foundations and the other Corporate Partnerships) and the Development Director to support corporate, trust, foundation, and individual fundraising efforts. The role offers the opportunity to contribute across a broad range of fundraising activities and, depending on your interests and experience, take ownership of key tasks and projects.

Joining during a time of growth and strategic development, you will have the chance to be part of the implementation of a new Fundraising Strategy. This is a fantastic opportunity to gain valuable experience in donor stewardship, event coordination, individual giving campaigns, and data management, all while contributing to the success of the Warm Welcome Campaign.

In the role you will:

Assist the team across the fundraising function supporting corporate, trust, foundation, community and individual fundraising activities.

Develop and maintain positive relationships internally with colleagues and externally with stakeholders, donors, and funders.

Demonstrate strong organisational skills and reliability, maintaining systems for data management and accurate records of fundraising activities and donor interactions.

Liaise professionally with Warm Welcome Spaces, funders and supporters, acting as a warm and approachable communicator.

Confidently use and manage our CRM system (Copper) to track donor data and fundraising activities.

Support basic marketing efforts, including creating quality written content such as emails and social media updates, as needed.

Securely store and organize documents on our G-Drive, ensuring accessibility for the team and compliance with GDPR and good fundraising practice.

Support the logistical planning for fundraising and wider team events.

Ensure deadlines are met, prioritising a varied workload and maintaining attention to detail in all tasks.

Take initiative to explore new areas of fundraising and contribute to innovation.

Own and manage delegated tasks or parts of projects, ensuring successful and timely delivery of work.

Essential Skills and Experience

1. Strong organisational and administrative skills with a track record of managing multiple tasks and meeting deadlines.

2. Experience in using CRM systems (e.g. Copper) and proficiency in Microsoft Office and Google Suite.

3. Good written and verbal communication skills, with the ability to liaise professionally with diverse stakeholders.

4. A reliable team player who can prioritise work effectively and manage tasks under pressure.

5. Good numeracy skills and the ability to work on simple budgets.

Desirable Skills and Experience

1. Experience in fundraising or donor management within a charity or nonprofit organisation.

2. Knowledge of data protection and GDPR compliance for handling donor information.

3. Basic marketing skills, including experience with digital content creation and donor engagement.

4. A proactive learner with a passion for exploring new areas of fundraising and personal growth.

5. An interest in supporting community-focused initiatives like the Warm Welcome Campaign.

Competencies and behaviours in our team

The core competence of everyone in our team is the ability to build trusted relationships among people with diverse perspectives and backgrounds. We are looking for people who are:

• Committed to the power of relationships to facilitate social change 

• Collaborative, inclusive, ambitious, aligning with our core values 

• Self-starters with high levels of commitment, energy and motivation 

• Curious and show initiative, with problem-solving skills and an ability to learn quickly and adapt to a rapidly changing context 

• Calm under pressure, and can adapt quickly in a fast-paced environment 

• Willing to pitch in to help other team members if needed 

•  Organised with effective time management skills. 

Working arrangements 

• Current members of the team are based across the UK, with some in London, Reading, Bristol, Manchester and Northern Ireland. Applicants must be able to travel to Bristol once a month for a Tuesday full team meeting. Given the nature of this role, we would also expect the applicant to carry out a reasonable amount of travel to both projects and partners across the UK. 

• This role is remote, full-time, with flexible working arrangements

• All employees, volunteers, partners, suppliers and consultants working with Good Faith are expected to adhere to our Code of Conduct and safeguarding policies. Good Faith’s commitment to safeguarding means we seek to ensure that no harm comes to people as a result of contact with the organisation’s programmes, operations or people.

• You will need to have the right to work in the UK.

Supporting your application

• If you disclose a disability during your application process and you meet the minimum criteria for the role, we will contact you to discuss any reasonable adjustment you might need at the interview. If you wish to disclose a disability, please email us.

• We’d be very happy to answer any specific questions relating to this role - please email us with ‘Query for Fundraising Assistant role’ in the email subject line and we’ll get back to you as soon as we can. 

• Please specifically address the requirements listed in the person specification in your covering letter as we will use this to shortlist applications. 

• For more information, visit our website or find us on X at @goodfaith 

To apply, please send us a cover letter (max 1 side of A4) which sets out why you believe you are a good fit for the role, along with a CV by Sunday 19th October 2025.  Please use ‘Application for Fundraising Assistant role’ in the email subject line.